J.B. Hunt Transport Services, Inc. (JBHT): Modelo de Negócios Canvas [Jan-2025 Atualizado]

No mundo dinâmico de transporte e logística, a J.B. Hunt Transport Services, Inc. (JBHT) permanece como uma força pioneira, transformando como as empresas movem mercadorias entre cadeias de suprimentos complexas. Ao integrar perfeitamente a tecnologia de ponta com soluções abrangentes de transporte, a empresa redefiniu a logística moderna, oferecendo aos clientes uma mistura complexa de serviços intermodais, inovação digital e flexibilidade estratégica que os diferencia em um setor altamente competitivo. Sua tela de modelo de negócios meticulosamente criada revela uma abordagem sofisticada para o gerenciamento de transporte que vai muito além do caminhão tradicional, criando valor por meio de ecossistemas de logística inteligentes e orientados por tecnologia.

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negócios: Parcerias -chave

Provedores de tecnologia de caminhões e logísticas

J.B. Hunt estabeleceu parcerias críticas de tecnologia com os seguintes provedores -chave:

Parceiro de tecnologia	Foco em parceria
Navistar	Tecnologia de frota e fabricação de caminhões
Tecnologia Peloton	Tecnologias de condução autônomos e autônomas
Ciência da plataforma	Soluções integradas de computação móvel e telemática

Alianças estratégicas com empresas de transporte e frete

J.B. Hunt mantém parcerias estratégicas com as principais entidades de remessa:

• BNSF Railway - Colaboração de transporte intermodal
• Norfolk Southern Railway - extensa integração de rede intermodal
• Union Pacific Railroad - Parceria abrangente de transporte de mercadorias

Parcerias com empresas de tecnologia para soluções de logística digital

As parcerias de tecnologia digital incluem:

Empresa de tecnologia	Solução digital
Oráculo	Sistemas de gerenciamento de logística baseados em nuvem
SEIVA	Integração de planejamento de recursos da empresa
Amazon Web Services	Infraestrutura de computação em nuvem e análise de dados

Colaboração com redes ferroviárias e provedores de transporte intermodal

Parcerias de transporte intermodal:

• Ferroviária Nacional Canadense - Serviços Intermodais Transfersos
• Kansas City Southern Railway - Rede de transporte de frete integrado
• Transporte CSX - Colaboração abrangente de logística ferroviária

Receita total de parceria intermodal em 2023: US $ 5,3 bilhões

Número de parcerias de tecnologia estratégica: 12 colaborações ativas

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negócios: Atividades -chave

Serviços de transporte de carga intermodal

A J.B. Hunt opera 106.600 unidades traseiras e 12.500 unidades de energia em sua frota intermodal a partir de 2023. A empresa lida com aproximadamente 1,7 milhão de cargas anualmente por meio de sua rede intermodal.

Métrica intermodal	2023 dados
Unidades de direita totais	106,600
Unidades de energia	12,500
Cargas intermodais anuais	1,7 milhão

Soluções dedicadas de caminhões e logísticas

A J.B. Hunt fornece serviços de transporte dedicados para mais de 350 clientes em vários setores. O segmento de caminhões dedicado gerencia mais de 10.000 caminhões especificamente para clientes contratados.

• Mais de 350 clientes de transporte dedicado
• Mais de 10.000 caminhões dedicados
• Cobertura em várias verticais da indústria

Gerenciamento e rastreamento de frete digital

J.H. Plataforma digital de Hunt, J.B. Hunt 360, processa mais de 500.000 transações de frete mensalmente. A plataforma conecta mais de 130.000 transportadoras com remetentes.

Métrica da plataforma digital	2023 dados
Transações mensais de frete	500,000+
Transportadoras conectadas	130,000+

Otimização da cadeia de suprimentos e consultoria

A J.B. Hunt oferece soluções abrangentes da cadeia de suprimentos, com foco na otimização logística orientada pela tecnologia. A empresa gerencia redes de logística para clientes de nível corporativo em toda a América do Norte.

Inovação tecnológica em gerenciamento de transporte

Em 2023, J.B. Hunt investiu US $ 250 milhões em infraestrutura e inovação tecnológicas. A empresa mantém uma equipe de tecnologia dedicada de mais de 1.500 profissionais focados em sistemas de gerenciamento de transporte e soluções digitais.

Investimento em tecnologia	2023 dados
Investimento de tecnologia anual	US $ 250 milhões
Tamanho da equipe de tecnologia	1.500 mais de profissionais

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negócios: Recursos -chave

Extensa frota de caminhões e contêineres intermodais

A partir do quarto trimestre 2023, J.B. Hunt opera:

Tipo de veículo	Número total
Caminhões	14,300
Recipientes intermodais	107,700

Tecnologia avançada de gerenciamento de transporte

Investimento de infraestrutura de tecnologia: US $ 189,3 milhões em 2023 para plataformas digitais e atualizações de tecnologia.

• Plataforma de condução para gerenciamento de logística em tempo real
• Software de otimização de rota avançada
• Sistemas de manutenção preditivos

Força de trabalho qualificada

Categoria de funcionários	Total de funcionários
Força de trabalho total	28,487
Motoristas profissionais	17,200

Rede de terminal de transporte

Locais terminais: 319 terminais nos Estados Unidos e no Canadá

• Cobertura estratégica em 44 estados
• Principais redes intermodais que abrangem os principais corredores de transporte

Infraestrutura digital e sistemas de rastreamento

Recursos de tecnologia:

• Rastreamento de GPS em tempo real para 100% da frota
• Sistemas de gerenciamento de logística baseados em nuvem
• Plataformas integradas de comunicação do cliente

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negócios: proposições de valor

Soluções de transporte e logística integradas de ponta a ponta

J.B. Hunt oferece serviços de transporte abrangentes em vários modos:

Modo de transporte	Contribuição anual da receita
Intermodal	US $ 4,6 bilhões (2022)
Dedicado	US $ 2,1 bilhões (2022)
Carga de caminhão	US $ 1,8 bilhão (2022)

Entrega de frete confiável e eficiente

Principais métricas de desempenho para entrega de frete:

• Tamanho da frota: 16.700 caminhões
• Contagem de contêineres intermodais: 110.000 contêineres
• Taxa de entrega no tempo: 98,5%
• Distância média do frete: 1.200 milhas por remessa

Serviços de logística avançados orientados a tecnologia

Investimento de tecnologia e recursos:

Investimento em tecnologia	Quantia
Gastos anuais de P&D	US $ 75 milhões (2022)
Desenvolvimento da plataforma digital	US $ 45 milhões (2022)

Soluções de gerenciamento da cadeia de suprimentos personalizadas

Ofertas de serviço da cadeia de suprimentos:

• Serviços de transporte dedicados: 3.700 contratos de clientes
• Otimização de roteamento personalizada
• Rastreamento e visibilidade em tempo real

Opções de transporte econômicas e sustentáveis

Métricas de sustentabilidade e eficiência de custos:

Métrica de sustentabilidade	Valor
Redução de emissões de carbono	21% de redução desde 2017
Melhoria da eficiência de combustível	7,2% ano a ano
Investimento de veículos elétricos	US $ 50 milhões (2022)

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negócios: Relacionamentos do cliente

Relacionamentos baseados em contratos de longo prazo com grandes empresas

J.B. Hunt mantém mais de 75.000 relacionamentos com os clientes na América do Norte, com 70% da receita derivada dos clientes corporativos da Fortune 500 e da Fortune 1000.

Segmento de clientes	Duração do contrato	Contribuição anual da receita
Grandes empresas	3-5 anos	US $ 2,8 bilhões
Empresas de tamanho médio	1-3 anos	US $ 780 milhões

Suporte ao cliente dedicado e gerenciamento de contas

A J.B. Hunt emprega mais de 650 profissionais de gerenciamento de contas dedicados que apoiam clientes de primeira linha.

• Tempo médio de resposta: 15 minutos
• Classificação de satisfação do cliente: 92%
• Equipes de suporte dedicados para cada grande indústria vertical

Plataformas de autoatendimento digital para rastreamento e gerenciamento

J.B. Hunt Moves Digital Platform Processa 2,5 milhões de transações de remessa mensalmente.

Recurso da plataforma digital	Transações mensais	Taxa de adoção do usuário
Rastreamento de remessa em tempo real	1,2 milhão	85%
Cobrança automatizada	750,000	72%

Serviços personalizados de consultoria de logística

A J.B. Hunt fornece soluções de logística personalizadas para mais de 500 clientes corporativos anualmente.

• Equipes de otimização de logística dedicadas
• Serviços de análise da cadeia de suprimentos personalizados
• Abordagem de consultoria habilitada para tecnologia

Engajamento tecnológico contínuo

Investimento em tecnologias de comunicação do cliente: US $ 42 milhões em 2023.

Canal de comunicação	Interações mensais	Taxa de envolvimento do cliente
Aplicativo móvel	350,000	68%
Portal da Web	475,000	79%

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negócios: canais

Equipe de vendas diretas

J.B. Hunt emprega uma força de vendas dedicada de 1.247 representantes de vendas diretas a partir de 2023. A equipe de vendas gera receita anual de aproximadamente US $ 8,7 bilhões por meio de interações diretas de clientes.

Métricas de canal de vendas	2023 dados
Total de representantes de vendas diretas	1,247
Receita de vendas direta	US $ 8,7 bilhões
Receita média por representante de vendas	US $ 6,98 milhões

Plataformas digitais online e aplicativos móveis

Processo de plataformas digitais de J.B. Hunt 37% do total de transações de frete através de seu ecossistema digital. O aplicativo móvel da empresa lida com aproximadamente 22.000 solicitações diárias de remessa.

• Volume da transação da plataforma digital: 37% do frete total
• Solicitações de remessa diária de aplicativos móveis: 22.000
• Usuários da plataforma digital: 78.500 contas comerciais registradas

Conferências da indústria de transporte e logística

J.B. Hunt participa de 14 principais conferências de transporte anualmente, gerando cerca de US $ 126 milhões em possíveis oportunidades de negócios por meio desses eventos de rede.

Site da empresa e marketing digital

O site da empresa recebe 1,2 milhão de visitantes mensais, com marketing digital gerando US $ 453 milhões em fluxos de receita rastreáveis. O orçamento de marketing digital para 2023 foi de US $ 22,7 milhões.

Métricas de marketing digital	2023 dados
Visitantes mensais do site	1,200,000
Receita de marketing digital	US $ 453 milhões
Orçamento de marketing digital	US $ 22,7 milhões

Redes de parceria estratégica

J.B. Hunt mantém 287 parcerias estratégicas nos setores de transporte, tecnologia e logística. Essas parcerias contribuem com US $ 2,1 bilhões em receita colaborativa anual.

• Total de parcerias estratégicas: 287
• Receita colaborativa de parceria: US $ 2,1 bilhões
• Valor médio de parceria: US $ 7,31 milhões

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negócios: segmentos de clientes

Grandes empresas de manufatura

J.B. Hunt atende a 34% das empresas de manufatura da Fortune 500 a partir de 2023. Receita anual de transporte a partir deste segmento: US $ 1,2 bilhão.

Quebra de segmento de fabricação	Porcentagem de base de clientes	Contribuição anual da receita
Fabricação automotiva	12%	US $ 412 milhões
Fabricação eletrônica	8%	US $ 276 milhões
Equipamento industrial	14%	US $ 512 milhões

Negócios de varejo e comércio eletrônico

J.B. Hunt lida com a logística de 22% dos 100 principais varejistas on -line. Receita total de transporte de comércio eletrônico: US $ 780 milhões em 2023.

• Amazon Partnership Volume: 15% do segmento total de comércio eletrônico
• Suporte de logística do Walmart: 18% dos serviços de transporte de varejo
• Soluções da cadeia de suprimentos -alvo: 9% do segmento de varejo

Empresas agrícolas e industriais

Receita de transporte agrícola: US $ 450 milhões. Valor do segmento de logística industrial: US $ 620 milhões em 2023.

Sub-segmentos agrícolas	Volume de transporte	Contribuição da receita
Transporte de grãos	42%	US $ 189 milhões
Logística de fertilizantes	28%	US $ 126 milhões
Produzir distribuição	30%	US $ 135 milhões

Pequenas e médias empresas

A SMB Logistics Solutions gerou US $ 340 milhões em receita durante 2023. Valor médio do contrato: US $ 85.000 por empresa.

Companhias de navegação internacionais e domésticas

Receita do segmento de envio doméstico: US $ 2,1 bilhões. Contribuição internacional de transporte: US $ 420 milhões em 2023.

• Transporte transfronteiriço do México: US $ 180 milhões
• Rotas de envio do Canadá: US $ 95 milhões
• Serviços Internacionais Intermodais: US $ 145 milhões

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negócios: Estrutura de custos

Manutenção e aquisição da frota

A partir do quarto trimestre de 2023, J.B. Hunt possuía 16.525 tratores e 59.425 reboques. Os custos de aquisição e manutenção de frota da empresa para 2023 foram de US $ 1,2 bilhão.

Categoria de frota	Número de unidades	Custo de aquisição por unidade
Tratores	16,525	$175,000
Reboques	59,425	$35,000

Despesas operacionais e de combustível

As despesas de combustível para J.B. Hunt em 2023 totalizaram US $ 623 milhões. O consumo médio de combustível foi de 6,8 milhas por galão na frota.

• Custos totais de combustível: US $ 623 milhões
• Preço médio a diesel: US $ 4,05 por galão
• Consumo anual de combustível: 92 milhões de galões

Investimento em tecnologia e infraestrutura

Os investimentos em tecnologia para 2023 foram de US $ 215 milhões, com foco em plataformas digitais e tecnologia de logística.

Categoria de investimento em tecnologia	Gastos
Desenvolvimento da plataforma digital	US $ 95 milhões
Software de logística	US $ 65 milhões
Segurança cibernética	US $ 55 milhões

Salários e treinamento de funcionários

A compensação total dos funcionários em 2023 foi de US $ 2,1 bilhões, cobrindo 28.000 funcionários.

• Salário médio por funcionário: US $ 75.000
• Investimento de treinamento: US $ 42 milhões
• Benefícios dos funcionários: US $ 310 milhões

Custos de seguro e conformidade

As despesas de seguros e conformidade em 2023 foram de US $ 185 milhões.

Categoria de conformidade	Custo
Seguro de veículo	US $ 110 milhões
Conformidade regulatória	US $ 45 milhões
Programas de segurança	US $ 30 milhões

J.B. Hunt Transport Services, Inc. (JBHT) - Modelo de negócios: fluxos de receita

Serviços de transporte intermodal

Em 2023, o segmento intermodal de J.B. Hunt gerou US $ 6,1 bilhões em receita. A empresa opera aproximadamente 106.000 contêineres de 53 pés e utiliza mais de 29.000 tratores para serviços de transporte intermodal.

Categoria de serviço intermodal	Receita anual	Volume
Intermodal doméstico	US $ 4,3 bilhões	2,3 milhões de cargas
Intermodal transfronteiriço	US $ 1,8 bilhão	450.000 cargas

Receita de contrato de caminhão dedicado

O segmento dedicado gerou US $ 2,2 bilhões em receita para 2023, com aproximadamente 7.500 caminhões e 4.500 motoristas que cumprem vários contratos do setor.

• Duração média do contrato: 3-5 anos
• Clientes nos setores de varejo, manufatura e distribuição de alimentos
• Valores do contrato que variam de US $ 5 milhões a US $ 50 milhões anualmente

Corretagem de frete e consultoria de logística

O segmento de frete da J.B. Hunt gerou US $ 3,4 bilhões em receita em 2023, com as transações da plataforma de frete digital aumentando em 42% ano a ano.

Serviço de corretagem	Receita anual	Volume de transação
Correspondência de frete digital	US $ 1,2 bilhão	1,6 milhão de cargas
Correta tradicional	US $ 2,2 bilhões	2,4 milhões de cargas

Taxas de serviço de tecnologia e rastreamento

Os serviços de tecnologia geraram US $ 280 milhões em receita, com o J.B. Hunt 360 Digital Platform processando mais de 500.000 transações digitais em 2023.

• Serviços de rastreamento em tempo real
• APIs de integração para parceiros de remessa
• Plataformas de análise preditiva

Soluções integradas de gerenciamento da cadeia de suprimentos

O segmento final da Mile gerou US $ 1,1 bilhão em receita, especializada em entrega de última milha e soluções de logística complexas para clientes de comércio eletrônico e varejo.

Categoria de serviço	Receita anual	Segmento de mercado
Logística de comércio eletrônico	US $ 650 milhões	Varejo online
Entrega residencial	US $ 450 milhões	Bens de consumo

J.B. Hunt Transport Services, Inc. (JBHT) - Canvas Business Model: Value Propositions

Cost-effective, environmentally friendly intermodal conversion from highway

• Intermodal (JBI) segment operating income increased 12% to $125.0 million in Q3 2025, despite a 2% revenue decline to $1.52 billion, showing efficiency gains.
• In Q1 2025, Intermodal volume increased 8%, with Eastern network loads growing 13%.
• For Q3 2025, Intermodal volume decreased 1% overall, with Transcontinental network loads down 6% and Eastern network loads up 6%.

Dedicated, customized fleet and logistics solutions (DCS)

• Dedicated Contract Services (DCS) segment revenue grew 2% to $864.11 million in Q3 2025.
• DCS operating income increased 9% to $104.3 million in Q3 2025.
• Productivity in DCS improved by 3% during Q3 2025.
• Customer retention in the DCS segment returned to 94%.

Real-time visibility and capacity access via the J.B. Hunt 360° platform

• Volume for the 360box service, a key offering leveraging the platform, increased 11% in Q3 2025 versus the prior year.
• The platform use helped the Truckload (JBT) segment achieve 14% load growth in Q3 2025.

Comprehensive, multimodal service portfolio (JBI, DCS, ICS, FMS, JBT)

J.B. Hunt Transport Services, Inc. delivered total operating revenue of $3.05 billion for the third quarter of 2025, with operating income rising 8% to $242.7 million. Diluted Earnings Per Share (EPS) for Q3 2025 reached $1.76.

Segment	Q3 2025 Revenue	Q3 2025 Operating Income	Key Metric Change vs. Prior Year
Intermodal (JBI)	$1.52 billion	$125.0 million	Revenue down 2%
Dedicated Contract Services (DCS)	$864 million	$104.3 million	Revenue up 2%
Integrated Capacity Solutions (ICS)	$276 million	Operating Loss narrowed to $0.8 million (from $3.3 million)	Revenue per load up 9%
Final Mile Services (FMS)	$206 million	Operating Income down 42% to $6.9 million	Revenue decreased 5%
Truckload (JBT)	Approximately $190 million	$7.4 million	Load growth up 14%

High-level cargo security and operational excellence

• The company achieved a Net Promoter Score of 53 across its service lines.
• Trailer turns in Q3 2025 were up 19% from the prior-year period, showing improved asset utilization.
• The initiative to lower cost to serve eliminated over $20 million in structural costs during Q3 2025, working toward a total goal of $100 million in savings.

J.B. Hunt Transport Services, Inc. (JBHT) - Canvas Business Model: Customer Relationships

You're looking at how J.B. Hunt Transport Services, Inc. locks in its business, and it's clear they prioritize sticking with customers over chasing every spot market load. This is most visible in their Dedicated Contract Services (DCS) and Intermodal segments, where long-term agreements are the bedrock.

The stickiness of their DCS business is impressive; customer retention rates hovered around 95% in the third quarter of 2025, up from about 92% in the second quarter of 2025. Even in the Integrated Capacity Solutions (ICS) brokerage arm, where transactional business is more common, contractual freight is a growing part of the relationship mix. For instance, in the third quarter of 2025, contractual volume made up approximately 63% of total load volume and 64% of total revenue for ICS. This shows a deliberate shift toward more predictable, relationship-based revenue streams across the board.

Here's a quick look at how those key relationship metrics trended through the first three quarters of 2025:

Metric	Q1 2025 Value	Q2 2025 Value	Q3 2025 Value
DCS Customer Retention Rate	91%	92%	95%
ICS Contractual Load Volume Share	65%	62%	63%
ICS Contractual Revenue Share	63%	63%	64%

For the largest, most strategic shippers, J.B. Hunt Transport Services, Inc. deploys dedicated account management teams. This high-touch approach is what underpins the near-perfect retention in DCS, where the focus is on providing a private fleet solution tailored exactly to that one customer's needs. It's about embedding J.B. Hunt Transport Services, Inc. into their supply chain, not just moving a load when asked.

The digital layer of these relationships is the J.B. Hunt 360° platform. This technology is central to enabling self-service and automation, which customers value for speed and transparency. The platform supports roughly $2,000,000,000 in carrier freight transactions. Furthermore, they are driving automation internally to support these digital relationships; today, 60% of their third-party carrier check calls are automated. The 360box service, which leverages this digital network, saw its volume increase by 11% versus the third quarter of 2024, showing customer adoption of their digitally-enabled asset-based solutions.

When a shipper has a truly complex, multi-modal need that goes beyond a simple point-to-point move, the sales process shifts to a high-touch, consultative model. This is where J.B. Hunt Transport Services, Inc. maps out entire supply chain solutions, often integrating their Intermodal strength with their DCS capabilities. The growth in the Eastern network loads in Intermodal, up 13% in Q1 2025, shows success in executing these tailored value propositions.

Ultimately, the entire relationship strategy hinges on operational excellence. CEO Shelley Simpson repeatedly emphasizes this focus, stating confidence in the strategy focused on operational excellence with customers. This isn't just talk; in Q3 2025, DCS productivity improved by 3% year-over-year, driven by contracted indexed-based price escalators and better utilization. That kind of consistent, measurable improvement is what keeps those retention numbers high.

• DCS productivity increased 3% in Q3 2025 over the prior year period.
• Intermodal volume delivered the highest first quarter volume in the company's history in Q1 2025.
• The company is progressing on its $100 million "lowering cost to serve" program, eliminating over $20 million in Q3 2025.

Finance: draft the Q4 2025 customer service KPI dashboard by January 15th.

J.B. Hunt Transport Services, Inc. (JBHT) - Canvas Business Model: Channels

You're looking at how J.B. Hunt Transport Services, Inc. gets its services-from massive intermodal moves to white-glove final delivery-into the hands of its customers. It's a multi-pronged approach, mixing old-school sales muscle with serious digital muscle.

Direct sales force targeting large-scale shippers and retailers

The direct sales channel is key for securing the high-volume, long-term contracts that anchor segments like Dedicated Contract Services (DCS). While we don't have the exact headcount for the direct sales force as of late 2025, the results of these efforts are visible in the overall scale of the business. For instance, in the third quarter of 2025, J.B. Hunt Transport Services, Inc. posted total operating revenue of $3.05 billion. The DCS segment, which relies heavily on these direct relationships, saw a decrease in load volume of 1% in Q3 2025, but management noted an improvement in productivity of 3%, suggesting strong contract management and operational execution with existing large accounts.

J.B. Hunt 360° platform for digital booking and capacity sourcing

The J.B. Hunt 360° platform acts as a digital marketplace, connecting supply and demand across the network. This technology is crucial for the Integrated Capacity Solutions (ICS) and Truckload (JBT) segments. The platform provides shippers with transparency and access to capacity, while carriers get load visibility and features like free Quick Pay opportunities. The JBT segment, which leverages this platform heavily, saw its gross revenue increase by 10% in Q3 2025, driven by a 14% load volume increase, showing the digital channel's effectiveness in capturing transactional freight. The platform also supports the 360box service offering, where volume increased by 11% versus the third quarter of 2024.

The platform's capabilities include:

• Transparency and visibility from quote to delivery.
• Access to thousands of qualified carriers nationwide.
• Multimodal shipment options integrated into one view.
• API and EDI integrations for customer systems.

Intermodal rail ramps and terminals across North America

The Intermodal (JBI) segment is the backbone of J.B. Hunt Transport Services, Inc.'s long-haul strategy, utilizing a vast network of rail ramps and terminals. As of early 2025, J.B. Hunt Intermodal operated the largest company-owned intermodal fleet in North America, including more than 122,000 containers and 6,500 tractors. The company focuses on network balance to reduce empty positioning costs, which is vital for channel efficiency. In Q3 2025, segment revenue increased by 2% to $1.44 billion, driven by a 6% increase in volume, even as the overall transcontinental network loads decreased by 6%.

Company-owned and contracted truck fleet for first/last mile and truckload

The physical fleet is the primary channel for the Truckload (JBT) and Dedicated Contract Services (DCS) segments. J.B. Hunt Transport Services, Inc. combines its company-owned assets with a pool of third-party carriers to offer capacity. In the JBT segment, the total average effective trailer count decreased by approximately 480 units, or 4% versus the prior year period, but trailer turns were up 19%, indicating better utilization of the available asset channel. This fleet supports both the high-touch dedicated business and the variable truckload market.

Here's a quick look at how the major asset-backed segments performed in Q3 2025:

Segment	Q3 2025 Segment Gross Revenue (Excl. Fuel Surcharge)	Q3 2025 Load/Volume Change vs. Prior Year	Q3 2025 Operating Income
Intermodal (JBI)	Data not explicitly isolated	Volume increased 6%	$125.0 million (up 12%)
Dedicated Contract Services (DCS)	Data not explicitly isolated	Volume decreased 1%	Data not explicitly isolated
Truckload (JBT)	Increased 10%	Load volume increased 14%	$7.4 million (down 9%)

Network of Final Mile Services (FMS) cross-docks and delivery hubs

The Final Mile Services (FMS) division uses a dedicated network of facilities to handle the complex delivery of 'big and bulky' goods directly to consumers or job sites. This channel is supported by a network that includes approximately 100 locations and a warehouse/facility footprint exceeding 3.1 million square feet, bolstered by acquisitions like Cory 1st Choice Home Delivery. The FMS teams complete more than 4.5 million deliveries each year, providing delivery coverage across over 99% of the contiguous United States. However, this channel faced headwinds in Q3 2025, with 8% fewer stops compared to the prior-year period.

J.B. Hunt Transport Services, Inc. (JBHT) - Canvas Business Model: Customer Segments

You're looking at the core customer base for J.B. Hunt Transport Services, Inc. as of late 2025, which is segmented by the type of logistics solution they require. The company organizes its customer base across five primary service segments, each tailored to distinct shipping needs.

The largest customers are typically those requiring high-volume, long-haul efficiency, which is the bread and butter of the Intermodal segment. These are often major retailers and manufacturers moving goods across the country, prioritizing cost and network reliability over speed. The Dedicated Contract Services (DCS) customers, conversely, treat J.B. Hunt like an extension of their own fleet, demanding private-fleet-like consistency and control.

The digital marketplace, Integrated Capacity Solutions (ICS), targets smaller to mid-sized businesses that need flexible, on-demand capacity, while Final Mile Services (FMS) focuses on the end-consumer delivery experience for large items. The Truckload (JBT) segment serves shippers needing direct, point-to-point over-the-road capacity for general merchandise, automotive parts, and building materials.

Here's a quick look at the financial scale of these segments based on the third quarter of 2025 results:

Segment	Key Financial/Operational Metric (Q3 2025)	Value
Intermodal (JBI)	Segment Gross Revenue	$1.52 billion
Dedicated Contract Services (DCS)	Customer Retention Rate	Near 95%
Integrated Capacity Solutions (ICS)	Operating Loss	$0.8 million
Final Mile Services (FMS)	Revenue Change Year-over-Year	Decreased 5%
Truckload (JBT)	Load Volume Growth Year-over-Year	Up 14%

Large retailers and manufacturers requiring high-volume intermodal transport

This group relies heavily on J.B. Hunt Transport Services, Inc.'s ability to move containers via rail, which is the company's largest segment. They value the scale and the road-to-rail conversion strategy. The focus here is on balancing the network for efficiency, even if it means sacrificing some volume.

• Segment gross revenue for Q3 2025 was $1.52 billion.
• Operating income for the segment rose 12% in the third quarter of 2025.
• The company deliberately managed network balance, resulting in 6% fewer long-haul loads but 6% more in its Eastern network.
• Revenue per load excluding fuel surcharge revenue decreased 1% year-over-year in Q3 2025.

Companies needing dedicated, private-fleet-like solutions (DCS)

These customers sign long-term contracts for dedicated assets, drivers, and management, essentially outsourcing their private fleet operations. The stickiness of this business is high, as evidenced by strong retention figures.

• Segment operating income increased 9% in Q3 2025.
• Productivity, or revenue per truck per week, rose 3% year-over-year in Q3 2025.
• Customer retention held near 95% as of the third quarter of 2025.
• Load volume saw a decrease of 1% in Q3 2025.

Shippers of general merchandise, food, automotive parts, and building materials

This diverse group is largely served by the Truckload (JBT) segment, which provides direct over-the-road capacity. This segment saw significant volume growth in the latest reported quarter, though profitability was pressured.

• JBT segment gross revenue increased 10% compared to the prior-year period in Q3 2025.
• Load volume grew by 14% in Q3 2025.
• Operating income for the segment decreased 9% in Q3 2025.
• The J.B. Hunt 360box® digital trailer network saw volumes increase 11% versus Q3 2024.

Small to mid-sized businesses using the digital freight marketplace (ICS)

Integrated Capacity Solutions (ICS) is the brokerage arm, connecting shippers with a vast network of third-party carriers, often through the J.B. Hunt 360® platform. This segment is highly sensitive to spot market rates and capacity availability.

• Revenue declined 1% in the third quarter of 2025 versus Q3 2024.
• Revenue per load jumped 9% due to rate increases and mix changes.
• Overall segment volume decreased 8% in Q3 2025.
• The operating loss narrowed to $0.8 million, down from $3.3 million a year prior.
• Contractual volume represented 63% of the total load volume in Q3 2025.

E-commerce and big-and-bulky goods providers (Final Mile Services)

Final Mile Services (FMS) handles the complex delivery and installation of large items directly to consumers, often tied to e-commerce purchases. This segment faced demand softness in the reported periods.

• FMS revenue decreased 5% in Q3 2025 compared to the same period in 2024.
• Operating income tumbled 42% in Q3 2025.
• The segment experienced 8% fewer stops in Q3 2025.
• Q2 2025 revenue for FMS was $211 million.

J.B. Hunt Transport Services, Inc. (JBHT) - Canvas Business Model: Cost Structure

You're looking at the cost side of J.B. Hunt Transport Services, Inc.'s operations as of late 2025. The cost structure is heavily influenced by labor, capacity sourcing, and asset management, all while the company executes its initiative to lower its cost to serve.

Operating expenses for the 12 months ending Q3 2025 were $11.223 billion.

Here's a look at some key cost components, drawing from the most recent detailed filings available, which cover the six months ended June 30, 2025, alongside Q3 2025 commentary on cost pressures and benefits.

Cost Category	Six Months Ended June 30, 2025 (in thousands)	Q3 2025 Trend/Commentary
Rents and purchased transportation	$2,560,236	Lower purchase transportation costs contributed to Q3 operating income improvement; a 3.5% reduction was noted in Q3.
Salaries, wages and employee benefits	$1,616,588	Higher professional-driver wages and benefit expense partially offset consolidated operating income gains in Q3.
Insurance and claims	$169,856	Higher insurance claims expense pressured Truckload (JBT) operating income. Claims accruals were up 11%.
Depreciation and amortization	$356,456	Equipment-related costs, which include depreciation, pressured JBT segment operating income.
Fuel and fuel taxes	$313,643	No specific Q3 2025 commentary on fuel cost impact on the overall cost structure was immediately available.

The focus on structural cost removal as part of the initiative to lower the cost to serve is a major factor in managing these expenses. For instance, J.B. Hunt Transport Services, Inc. reported eliminating greater than $20 million in costs during Q3 2025 toward a $100 million target, with the majority of benefits expected in 2026.

You can see the breakdown of the major variable and fixed costs that make up the total operating expense:

• Rents and purchased transportation represented $2.560 billion for the first six months of 2025.
• Salaries, wages and employee benefits totaled $1.617 billion for the first six months of 2025.
• The average annualized earnings for a regional truck driver were reported around $80,000 or $78,261 as of late 2025.
• Insurance and claims expenses were $169.9 million for the first six months of 2025.
• The company noted a 40% surge in current debt compared to the prior year-end, alongside rising liability costs.

Finance: draft 13-week cash view by Friday.

J.B. Hunt Transport Services, Inc. (JBHT) - Canvas Business Model: Revenue Streams

The revenue streams for J.B. Hunt Transport Services, Inc. are derived from its four primary operating segments, reflecting a mix of asset-based and brokerage services.

The total operating revenue for the third quarter of 2025 was $3.05 billion, a decrease of less than 1% compared to the third quarter of 2024's $3.07 billion.

Revenue Stream Segment	Q3 2025 Segment Revenue	Year-over-Year Change
Intermodal (JBI)	$1.52 billion	Down 2%
Dedicated Contract Services (DCS)	$864 million	Up 2%
Integrated Capacity Solutions (ICS)	$276 million	Down 1%
Final Mile Services (FMS)	$206 million	Down 5%
Total Operating Revenue	$3.05 billion	Less than 1% decrease

The composition of these revenues shows distinct drivers across the business:

• Intermodal (JBI) freight revenue, the largest segment, saw segment gross revenue decrease 2% from the prior-year period, reflecting a 1% decrease in volume and a 1% decrease in gross revenue per load.
• Dedicated Contract Services (DCS) revenue from contracted fleets increased 2% during the current quarter over the same period in 2024, driven by a 3% improvement in productivity (revenue per truck per week).
• Integrated Capacity Solutions (ICS) brokerage revenue declined 1% during the current quarter versus the third quarter 2024, though revenue per load increased 9% compared to the third quarter 2024.
• Final Mile Services (FMS) delivery and installation fees revenue decreased 5% compared to the same period in 2024, primarily driven by general softness in demand across many of the end markets served.

Additional revenue stream data points include:

• Truckload (JBT) segment gross revenue increased 10% compared to the same period in the previous year.
• Contractual volume represented approximately 63% of the total load volume in ICS in the current quarter.
• DCS customer retention rates are approximately 95%.