Jones Lang LaSalle Incorporated (JLL): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el mundo dinámico de los bienes raíces globales, Jones Lang LaSalle Incorporated (JLL) se erige como una potencia transformadora, combinando perfectamente tecnología innovadora, ideas estratégicas y soluciones inmobiliarias integrales. Con un modelo de negocio que trasciende los límites de bienes raíces tradicionales, JLL se ha posicionado como un 360 grados Proveedor de servicios, aprovechando plataformas digitales de vanguardia, amplia inteligencia de mercado y una red global de profesionales para ofrecer un valor incomparable en diversos sectores de la industria. Esta exploración del lienzo de modelo de negocio de JLL presenta las intrincadas estrategias y las propuestas de valor únicas que han impulsado a este líder de la industria a la vanguardia de la innovación inmobiliaria y los servicios de asesoramiento estratégico.

Jones Lang LaSalle Incorporated (JLL) - Modelo de negocios: asociaciones clave

Alianzas estratégicas con empresas inmobiliarias globales

JLL mantiene asociaciones estratégicas con más de 200 empresas inmobiliarias globales en 80 países. Los socios clave de la alianza incluyen:

Pareja	Enfoque de asociación	Alcance geográfico
Grupo CBRE	Referencias de mercado cruzado	América del Norte, Europa
Cushman & Wakefield	Colaboración de inversiones	Asia-Pacífico, EMEA
Savills	Investigación y asesoramiento	Mercados globales

Proveedores de tecnología para soluciones de propiedad digital

JLL colabora con socios tecnológicos para mejorar las soluciones de propiedad digital:

• Microsoft Azure - Infraestructura en la nube
• Salesforce - Integración CRM
• Autodesk - Modelado de información de construcción
• IBM Watson - AI y plataformas de análisis

Instituciones financieras para inversiones y préstamos

JLL se asocia con más de 50 instituciones financieras para actividades de inversión y préstamo:

Institución financiera	Valor de asociación	Tipo de inversión
Goldman Sachs	$ 3.2 mil millones	Inversión inmobiliaria
JPMorgan Chase	$ 2.7 mil millones	Préstamo comercial
Roca negra	$ 4.5 mil millones	Fondos de bienes raíces globales

Clientes corporativos en múltiples industrias

JLL sirve a clientes corporativos en diversos sectores:

• Tecnología: Google, Amazon, Microsoft
• Finanzas: Citigroup, Bank of America
• Atención médica: Johnson & Johnson, Pfizer
• Fabricación: Boeing, General Electric

Organizaciones gubernamentales y del sector público

JLL colabora con entidades gubernamentales en 15 países, incluidos:

• Administración de Servicios Generales de EE. UU.
• Ministerio de Defensa del Reino Unido
• Departamento de Defensa de Australia
• Obras públicas canadienses

Jones Lang Lasalle Incorporated (JLL) - Modelo de negocio: actividades clave

Corretaje inmobiliario y servicios de asesoramiento

En 2023, JLL completó $ 165 mil millones en volumen total de transacciones a nivel mundial. La compañía administró 4.600 millones de pies cuadrados de cartera de propiedades en todo el mundo. Los servicios de asesoramiento generaron $ 6.2 mil millones en ingresos.

Categoría de servicio	Volumen de transacción global	Ganancia
Corretaje de bienes raíces comerciales	$ 98.3 mil millones	$ 3.7 mil millones
Aviso de bienes raíces residenciales	$ 42.5 mil millones	$ 1.5 mil millones

Servicios de gestión de propiedades y instalaciones

JLL gestionó 4.6 mil millones de pies cuadrados de propiedad a nivel mundial en 2023, con servicios de gestión de instalaciones que generan $ 8.4 mil millones en ingresos anuales.

• Gestión de las instalaciones corporativas para más de 1.200 clientes corporativos
• Propiedades administradas en 80 países
• Crecimiento de ingresos de servicios de instalaciones de 7.2% año tras año

Gestión de inversiones y mercados de capitales

La División de Gestión de Inversiones de JLL gestionó $ 82.4 mil millones en activos bajo administración en 2023.

Segmento de inversión	Activos bajo administración	Volumen de transacción
Inversión inmobiliaria	$ 82.4 mil millones	$ 24.6 mil millones
Asesoramiento de mercados de capitales	$ 45.7 mil millones	$ 37.2 mil millones

Investigación e inteligencia de mercado

El equipo de investigación de JLL produjo más de 1,200 informes de investigación de mercado en 2023, que cubren más de 100 mercados globales.

• Equipo de investigación de más de 250 analistas
• Cobertura en segmentos inmobiliarios comerciales, residenciales e industriales
• Plataforma de inteligencia de mercado en tiempo real que atiende a más de 85,000 clientes corporativos

Tecnología e iniciativas de transformación digital

JLL invirtió $ 340 millones en tecnología y transformación digital en 2023.

Área de inversión tecnológica	Gasto	Enfoque clave
Desarrollo de plataforma digital	$ 180 millones	IA e integración de aprendizaje automático
Mejora de la ciberseguridad	$ 85 millones	Protección de datos y plataformas de cliente seguras
Infraestructura en la nube	$ 75 millones	Actualización de infraestructura de tecnología global

Jones Lang LaSalle Incorporated (JLL) - Modelo de negocio: recursos clave

Extensa fuerza laboral profesional global

JLL emplea a 106,000 empleados a nivel mundial a partir de 2023. La fuerza laboral abarca 80 países con concentraciones clave en:

Región	Conteo de empleados
Estados Unidos	41,500
Europa	28,700
Asia Pacífico	30,200
Medio Oriente/África	5,600

Plataformas de análisis y análisis de bienes raíces propietarios

Los recursos tecnológicos de JLL incluyen:

• Plataforma JLL Capital Markets
• Sistema de análisis de Real Views®
• Modelos de valoración automatizados que cubren más de 100 mercados

Fuerte reputación de marca y experiencia en la industria

Indicadores financieros de la fuerza de la marca:

Métrico	Valor
Capitalización de mercado	$ 15.2 mil millones
Ingresos anuales (2023)	$ 22.1 mil millones
Ranking de bienes raíces globales	#1 en servicios de bienes raíces comerciales

Infraestructura tecnológica avanzada

Métricas de inversión tecnológica:

• Presupuesto de tecnología anual: $ 350 millones
• Cobertura de infraestructura en la nube: 92% de las operaciones globales
• Inversión de ciberseguridad: $ 45 millones anuales

Redes integrales de relaciones con el cliente

Estadísticas de participación del cliente:

Categoría de cliente	Número de clientes
Fortune 500 Companies	Cobertura del 80%
Clientes corporativos globales	3,500+
Inversores institucionales	1,200+

Jones Lang LaSalle Incorporated (JLL) - Modelo de negocio: propuestas de valor

Soluciones inmobiliarias integradas en múltiples sectores

JLL opera en 80 países con ofertas de servicios en:

Sector	Contribución de ingresos
Inmobiliario corporativo	42.3%
Industrial & Logística	23.7%
Minorista	15.6%
Residencial	9.4%
Cuidado de la salud	5.2%

Insights basados ​​en datos y servicios de asesoramiento estratégico

Las capacidades de investigación y asesoramiento de JLL incluyen:

• Más de 2,000 profesionales de investigación a nivel mundial
• Ingresos de servicios de asesoramiento total de $ 10.4 mil millones en 2023
• Inteligencia de mercado en tiempo real que cubre 335 mercados en todo el mundo

Alcance del mercado global y experiencia en el mercado local

Métricas de penetración del mercado:

Región	Cobertura del mercado	Expertos locales
América del norte	85 mercados	12,500 profesionales
EMEA	60 mercados	9.200 profesionales
Asia Pacífico	50 mercados	15,300 profesionales

Soluciones de propiedad innovadora con tecnología habilitadas

Inversión y capacidades tecnológicas:

• Inversión tecnológica anual de $ 250 millones
• Más de 250 plataformas digitales patentadas
• Herramientas de análisis de bienes raíces con IA

Gestión de bienes raíces sostenibles y eficientes

Métricas de rendimiento de sostenibilidad:

Métrica de sostenibilidad	Estado actual
Compromiso de reducción de carbono	Reducción del 50% para 2030
Certificaciones de construcción verde	Más de 1.200 proyectos certificados
Cartera de inversiones de ESG	$ 45 mil millones

Jones Lang LaSalle Incorporated (JLL) - Modelo de negocio: Relaciones con los clientes

Servicio y consulta al cliente personalizados

JLL reportó 106,000 empleados en todo el mundo en 2023, proporcionando interacción directa del cliente en múltiples sectores inmobiliarios. La compañía atiende a más de 5,000 clientes institucionales y corporativos en todo el mundo.

Categoría de servicio	Nivel de compromiso del cliente	Puntos de contacto anuales
Inmobiliario corporativo	Alta personalización	4-6 consultas estratégicas
Gestión de inversiones	Gestión de relaciones dedicada	12-18 interacciones del cliente
Mercados de capital	Comunicación continua	Más de 24 compromisos anuales

Asociaciones estratégicas a largo plazo

JLL mantiene relaciones a largo plazo con el 80% de las compañías Fortune 500, con un período promedio de retención de clientes de 7.3 años.

Plataformas de participación de cliente digital

Las plataformas digitales de JLL procesaron $ 106 mil millones en transacciones inmobiliarias en 2023, con una tasa de interacción digital del 92% del cliente.

Plataforma digital	Base de usuarios	Volumen de transacción anual
Plataforma JLL Spark	Más de 3,200 clientes corporativos	$ 42.5 mil millones
Portal digital de mercados de capitales	1.800 inversores institucionales	$ 63.7 mil millones

Equipos de gestión de cuentas dedicados

• Tamaño promedio del equipo: 4-6 profesionales especializados por cliente principal
• El 90% de los clientes de primer nivel asignados a gerentes de relaciones permanentes
• Calificación promedio de satisfacción del cliente: 4.6/5

Intercambio de inteligencia de mercado continuo

La División de Investigación JLL produce más de 450 informes de investigación de mercado anualmente, distribuidos a más de 12,000 suscriptores institucionales.

Categoría de investigación	Informes producidos	Alcance global
Tendencias del mercado inmobiliario	180 informes	70 países
Ideas de inversión	135 informes	50 mercados
Análisis específico del sector	135 informes	Distribución global

Jones Lang Lasalle Incorporated (JLL) - Modelo de negocio: canales

Plataformas digitales y portales de propiedades en línea

JLL opera múltiples canales digitales con 4.8 millones de usuarios registrados en sus plataformas globales en línea a partir de 2023. El portal de propiedad digital de la compañía genera aproximadamente $ 287 millones en ingresos anuales de transacciones digitales.

Canal digital	Base de usuarios	Ingresos anuales
Plataforma de búsqueda de propiedades JLL	2.3 millones de usuarios	$ 143 millones
Mercado inmobiliario global	1.5 millones de usuarios	$ 94 millones
Red de inversión corporativa	1 millón de usuarios	$ 50 millones

Equipos de ventas directos y gerentes de relaciones

JLL mantiene 15,000 profesionales de ventas directas en 80 países. El canal de ventas directas genera el 62% de los ingresos corporativos totales, por valor de $ 9.4 mil millones en 2023.

• Productividad promedio del equipo de ventas: $ 627,000 por profesional de ventas
• Tasa de retención del cliente global: 87.3%
• Número de gerentes de relaciones a nivel empresarial: 2,300

Conferencias de la industria y eventos de redes

JLL Hosts y participa en 247 conferencias inmobiliarias globales anualmente, generando $ 312 millones en redes y ingresos relacionados con eventos.

Tipo de evento	Número de eventos	Ingresos estimados
Cumbres de bienes raíces globales	42	$ 87 millones
Foros de inversión regionales	105	$ 136 millones
Tecnología en conferencias inmobiliarias	100	$ 89 millones

Sitio web corporativo y marketing digital

El sitio web corporativo de JLL recibe 3,2 millones de visitantes mensuales, con el marketing digital que genera $ 214 millones en ingresos por adquisición y conversión de plomo.

• Tráfico del sitio web: 38.4 millones de visitantes anuales
• Tasa de conversión de marketing digital: 4.7%
• Compromiso de contenido en línea: duración promedio de la sesión de 22 minutos

Aplicaciones móviles para servicios de propiedad

JLL opera 7 aplicaciones móviles con 1.1 millones de usuarios activos, generando $ 76 millones en ingresos por servicios móviles.

Aplicación móvil	Usuarios activos	Ingresos anuales
Aplicación de gestión de propiedades	450,000	$ 32 millones
Aplicación de seguimiento de inversiones	350,000	$ 26 millones
Soluciones de bienes raíces corporativas	300,000	$ 18 millones

Jones Lang LaSalle Incorporated (JLL) - Modelo de negocio: segmentos de clientes

Grandes corporaciones multinacionales

JLL sirve al 80% de las compañías Fortune 500 a partir de 2023. Valor total de cartera de bienes raíces corporativas administrado: $ 1.2 billones.

Sector industrial	Número de clientes corporativos	Valor anual promedio del contrato
Tecnología	342	$ 18.5 millones
Servicios financieros	276	$ 22.3 millones
Fabricación	214	$ 15.7 millones

Empresas pequeñas y medianas

JLL administra 15,000 clientes de las PYME a nivel mundial con un valor de cartera promedio de $ 50 millones por cliente.

• Ingresos anuales promedio del segmento SME: $ 750 millones
• Distribución geográfica:
  • América del Norte: 45%
  • Europa: 30%
  • Asia Pacífico: 25%

Inversores institucionales

Activos totales bajo administración (AUM): $ 108.3 mil millones a partir del cuarto trimestre de 2023.

Tipo de inversor	Valor de inversión total	Porcentaje de cartera
Fondos de pensiones	$ 42.6 mil millones	39.3%
Fondos de riqueza soberana	$ 31.2 mil millones	28.8%
Capital privado	$ 22.5 mil millones	20.8%
Otros inversores institucionales	$ 12 mil millones	11.1%

Organizaciones gubernamentales y del sector público

Contratos gubernamentales activos: 673 en 42 países. Valor total del contrato: $ 4.6 mil millones.

• Contratos del gobierno federal: $ 2.3 mil millones
• Contratos del gobierno estatal/provincial: $ 1.5 mil millones
• Contratos del gobierno municipal: $ 800 millones

Desarrolladores y propietarios inmobiliarios

Proyectos de desarrollo inmobiliario total administrado: 1.247 a nivel mundial. Valor del proyecto: $ 386 mil millones.

Tipo de propiedad	Número de proyectos	Valor total del proyecto
Comercial	542	$ 187 mil millones
Residencial	385	$ 112 mil millones
De uso mixto	220	$ 87 mil millones
Industrial	100	$ 42 mil millones

Jones Lang LaSalle Incorporated (JLL) - Modelo de negocio: Estructura de costos

Compensación de empleados y servicios profesionales

A partir de 2023, JLL reportó gastos totales de los empleados de $ 5.8 mil millones. Esto incluye salarios, beneficios y costos de servicio profesional en su fuerza laboral global de aproximadamente 106,000 empleados.

Categoría de gastos	Cantidad (USD)
Compensación total de empleados	$ 5.8 mil millones
Compensación promedio por empleado	$54,716

Tecnología e inversiones en infraestructura digital

JLL invirtió $ 362 millones en tecnología e infraestructura digital en 2023, lo que representa el 2.1% de sus ingresos totales.

• Infraestructura de computación en la nube
• Sistemas de ciberseguridad
• Desarrollo de plataforma digital
• AI y tecnologías de aprendizaje automático

Gastos de marketing y desarrollo empresarial

Los costos de marketing y desarrollo comercial para JLL en 2023 totalizaron $ 278 millones, lo que representa el 1.6% de los ingresos totales.

Canal de marketing	Gasto (USD)
Marketing digital	$ 112 millones
Patrocinios de eventos y conferencias	$ 84 millones
Publicidad tradicional	$ 82 millones

Overhead operacional y red global de oficinas

La sobrecarga operativa de JLL para mantener su red global de oficinas fue de $ 647 millones en 2023, que cubrió más de 300 oficinas en 80 países.

• Gastos de alquiler y arrendamiento
• Servicios públicos y mantenimiento
• Equipos y suministros de oficina
• Infraestructura de comunicación global

Gastos de investigación e innovación

Las inversiones de investigación e innovación alcanzaron $ 215 millones en 2023, centrándose en la tecnología inmobiliaria y la inteligencia de mercado.

Área de enfoque de innovación	Inversión (USD)
Desarrollo de proptech	$ 98 millones
Investigación de mercado	$ 67 millones
Análisis de datos	$ 50 millones

Jones Lang LaSalle Incorporated (JLL) - Modelo de negocio: Fleos de ingresos

Comisiones de corretaje inmobiliario

En 2022, JLL informó comisiones de corretaje de bienes raíces de $ 2.9 mil millones. El desglose de los ingresos de la comisión incluye:

Segmento	Ingresos por comisión
Ventas de propiedades comerciales	$ 1.65 mil millones
Transacciones de arrendamiento	$ 1.25 mil millones

Tarifas de administración de propiedades

JLL generó $ 1.8 mil millones en tarifas de administración de propiedades en 2022, con la siguiente distribución:

• Administración de propiedades corporativas: $ 1.2 mil millones
• Administración de propiedades residenciales: $ 350 millones
• Servicios de propiedad especializados: $ 250 millones

Ingresos de gestión de inversiones

Los ingresos de gestión de inversiones para JLL en 2022 totalizaron $ 1.5 mil millones, estructurados de la siguiente manera:

Tipo de inversión	Ganancia
Gestión de fondos inmobiliarios	$ 975 millones
Estrategias de inversión alternativas	$ 525 millones

Servicios de asesoramiento y consultoría

Los ingresos por el servicio de asesoramiento y consultoría alcanzaron los $ 1.3 mil millones en 2022:

• Consultoría de estrategia corporativa: $ 550 millones
• Aviso de bienes raíces: $ 450 millones
• Consultoría de sostenibilidad: $ 300 millones

Licencias de tecnología y soluciones digitales

La licencia de soluciones digitales generó $ 425 millones en ingresos para JLL en 2022:

Segmento tecnológico	Ingresos por licencias
Plataformas de software de bienes raíces	$ 250 millones
Soluciones digitales en el lugar de trabajo	$ 175 millones

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Value Propositions

You're looking at how Jones Lang LaSalle Incorporated (JLL) delivers unique value across its platform as of late 2025. Here are the hard numbers backing up their core value propositions.

Integrated, 360-degree real estate and investment management solutions

Jones Lang LaSalle Incorporated (JLL) delivers a full spectrum of services, evidenced by the performance across its major segments in the third quarter of 2025.

• Third-quarter revenue reached $6.5 billion, marking a 10% increase in local currency year-over-year.
• Resilient revenues grew by 9%, while Transactional revenues increased by 13% in Q3 2025.
• Investment Management revenue increased by 14% in Q3 2025, largely due to higher incentive fees.

The depth of their integrated offering is clear when you look at the specific service lines contributing to the top line:

Service Line Component	Q3 2025 Revenue Growth (YoY)	Key Driver/Metric
Real Estate Management Services	Up 10%	Project Management up 24%; Workplace Management up 8%.
Capital Markets Services	Up 22%	Led by strength in debt advisory, investment sales, and equity advisory.
Investment Management Capital Raised	$2.9 billion (H1 2025)	Surpassed the full-year 2024 capital raise amount.

Data-driven insights and strategic advisory using advanced AI algorithms

Jones Lang LaSalle Incorporated (JLL) is embedding technology deeply into its operations and client solutions, particularly with Artificial Intelligence (AI).

• As of Q3 2025, over 41% of Jones Lang LaSalle Incorporated (JLL)'s addressable population uses proprietary AI tools daily, up from 35% weekly adoption earlier in 2025.
• Software and Technology Solutions revenue grew by a modest 3% in Q3 2025, supported by double-digit growth in software.
• In Facility Management Services, adopting a Smart Cleaning solution powered by AI analysis of IoT data achieved 45% savings in manpower requirements.
• Looking forward, 90% of organizations plan to accelerate AI investment over the next five years.

Global scale combined with nuanced local market expertise

The firm's value proposition rests on its extensive global footprint combined with deep penetration in key local markets.

• Jones Lang LaSalle Incorporated (JLL) operates in over 80 countries with more than 113,000 employees.
• Global direct investment activity reached $213 billion in Q3 2025, an increase of 17% year-over-year.
• The Americas saw transaction activity rise by 26% in Q3 2025.
• EMEA investment volumes were 19% higher than the prior year in Q3 2025.

Enhancing building efficiency and reducing carbon emissions through sustainability services

Addressing the massive scale of existing building stock is a key area where Jones Lang LaSalle Incorporated (JLL)'s advisory services provide value.

• Mitigating obsolescence risk requires substantial investment across an estimated 322 to 425 million square meters of existing office space across 66 key markets.
• The focus on sustainability is reflected in the trend where technology companies are increasingly prioritizing Energy-conscious design to support AI computing demands.

Resilient revenue streams that provide stability in volatile transactional markets

The structure of Jones Lang LaSalle Incorporated (JLL)'s business model provides a buffer against market swings, as seen in its consistent growth metrics.

• Resilient revenues grew by 11% in Q2 2025 year-over-year.
• As of Q3 2025, the company achieved eight consecutive quarters of double-digit Adjusted EPS growth.
• Both Resilient and Transactional revenues achieved at least six quarters of consecutive growth as of Q2 2025.
• Year-to-date cash provided by operating activities through Q3 2025 was $182.3 million, the highest through three quarters since 2021.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Customer Relationships

You're looking at how Jones Lang LaSalle Incorporated (JLL) keeps its clients locked in, which is the lifeblood of a service business like this. Honestly, it all comes down to trust built over time, backed by serious global muscle and new tech.

Dedicated, long-term strategic partnerships with corporate clients (average >5 years)

For the Real Estate Management Services, which includes Workplace Management and Property Management, the average client relationship duration is cited as 5+ Years. This longevity suggests that once a client is onboarded, they are deeply integrated into Jones Lang LaSalle Incorporated (JLL)'s service delivery model. This long-term view is crucial because the firm manages a massive footprint for these clients; as of the end of 2024 estimates, this covered 5.3 billion square feet across occupier and investor clients.

The firm's structure supports this through its 'One JLL' approach, which aims to gain deep knowledge about client corporate real estate footprints, business strategies, and organizational priorities through its Work Dynamics business.

High-touch, expert-led advisory and negotiation services

The demand for expert advice remains strong, as evidenced by the firm's recent financial performance. In the third quarter of 2025, Transactional revenues grew 13%. Specifically, Capital Markets Services saw 22% growth, led by strength in debt advisory, investment sales, and equity advisory businesses. Leasing, within Leasing Advisory, outpaced market volumes, growing 8% globally. These figures show that clients are still relying on Jones Lang LaSalle Incorporated (JLL)'s professionals for high-stakes negotiations and transactions, even in a dynamic macro environment. The overall revenue for the third quarter of 2025 hit $6.5 billion, showing the scale at which these expert services are being deployed.

Self-service and data access via digital platforms and AI tools

While the high-touch model is key, the digital layer is becoming non-negotiable for efficiency and insight. Jones Lang LaSalle Incorporated (JLL) is actively implementing its technology portfolio, such as the JLL Azara AI platform, across clients in Workplace Management. The broader industry trend shows that 92% of Corporate Real Estate (CRE) teams have started piloting AI or plan to start this year. For large organizations (100,000+ employees), 46% have embedded AI solutions in their Facilities Management (FM) operations, up from 28% generally. This digital self-service helps clients track things like Scope 1, 2, and 3 emissions using software tools supported by trained professionals. Furthermore, the firm uses insights from large-scale research, like the 2025 Global Consumer Experience Survey, which drew from 12,000 respondents across 19 markets and 64 cities, to inform the design of spaces that enhance experience.

Relationship management is key; this is a people business, defintely.

At its core, this is about people serving people across a massive footprint. Jones Lang LaSalle Incorporated (JLL) has a global workforce of more than 113,000 employees operating in over 80 countries as of late 2025. This scale means relationship management is about coordinating a vast, expert network to deliver consistent service. The firm also manages its supply chain relationships through a formal supplier relationship management (SRM) approach with defined governance and risk tracking.

Here's a quick look at the scale and recent performance underpinning these relationships:

Metric	Value/Period	Source Context
Q3 2025 Revenue	$6.5 billion	Local Currency Growth of 10%
Adjusted Diluted EPS (Q3 2025)	$4.50	Up 29% Year-over-Year
Average Client Relationship (Real Estate Management)	5+ Years	Estimate based on FY 2024 data
Global Workforce Size	More than 113,000 employees	As of late 2025
AI Adoption in Large Org FM Operations	46%	Organizations with 100,000+ employees

The focus on client experience is also reflected in the fact that 69% of consumers globally choose places that align with their personal values over convenience or price.

The firm's ability to generate cash also supports long-term investment in client-facing platforms; year-to-date cash provided by operating activities through Q3 2025 was $182.3 million, the highest through three quarters since 2021.

You need to ensure your internal account teams are tracking relationship health beyond just contract renewal dates. Finance: draft 13-week cash view by Friday.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Channels

You're looking at how Jones Lang LaSalle Incorporated (JLL) gets its services and insights to clients across the globe as of late 2025. It's a mix of boots on the ground, digital tools, and deep market intelligence.

Global network of physical offices in over 80 countries

The physical footprint remains a core channel for Jones Lang LaSalle Incorporated (JLL). This network supports global service delivery and local market expertise, which is key when clients are making multi-market decisions.

As of the second quarter of 2025, Jones Lang LaSalle Incorporated (JLL) reported having operations in over 80 countries around the world. This global reach is supported by a workforce of more than 112,000 employees. This scale is what allows them to service large, multinational corporate and institutional clients consistently. The resilience of their service delivery is evident in their financial results, where Resilient revenues-which include facility and property management services-continued their strong run.

Metric	Value (as of Q2 2025 or H1 2025)
Countries of Operation	Over 80
Total Employees	More than 112,000
Q2 2025 Total Revenue	$6.3 billion
Resilient Revenue Growth (YoY Q2 2025)	Up 11%
Project Management Revenue Growth (YoY Q2 2025)	Up 22%

Direct sales force and relationship managers for large corporate and institutional clients

For the biggest mandates, the channel shifts heavily toward dedicated human capital. This is where relationship managers and specialized sales teams engage directly with corporate real estate executives and institutional investors.

The performance of the transactional and advisory channels reflects the effectiveness of this direct engagement. For instance, through the third quarter of 2025, global office leasing volumes rose to their highest level in six years. Also, the Investment Management segment showed strong capital deployment, raising $2.9 billion in the first half of 2025 alone, surpassing the full-year 2024 capital raise amount. This indicates that the direct channel is successfully converting high-value client relationships into significant fee-generating business.

Digital platforms and proprietary apps for facility and property management

Technology platforms are increasingly vital, especially for the recurring revenue streams within Real Estate Management Services. Jones Lang LaSalle Incorporated (JLL) is pushing its proprietary tech to manage assets more efficiently for clients.

The focus on technology is clear from their internal strategy and external research. For example, their 2025 Global Real Estate Technology Survey showed that 92% of occupiers are running corporate real estate AI pilots, signaling a high level of engagement with digital tools. Internally, the company consolidated its artificial intelligence capabilities into the JLL Partners platform, which features tools like JLL GPT and JLL Azara, aiming to enhance productivity and client outcomes. However, the data also shows that while adoption is widespread, maturity is low; only 5% of CRE occupier teams piloting AI reported achieving all program goals as of late 2025.

Also, a significant portion of the industry is dealing with outdated tech, with 81% of companies reporting at least three existing systems that aren't meeting expectations, pushing 88% to allocate budget for upgrades.

• JLL Partners platform deployment.
• AI pilots running across 92% of surveyed occupiers.
• Legacy system upgrade budget allocation at 88% across the industry.

JLL.com and research publications for market insights and lead generation

Market intelligence published via JLL.com and dedicated research reports acts as a top-of-funnel channel, establishing authority and driving inbound interest.

The research output directly supports the advisory and transactional channels. For example, the firm's analysis of the Asia Pacific office sector in Q2 2025 provided data points like regional vacancy rates stabilizing at 15% and aggregate rents rising by 0.8% quarter-on-quarter, which informs client strategy and transaction advice. Furthermore, the firm's outlook for 2025 suggested that global office leasing over the first nine months of the year rose further to its highest level since 2019, a key metric derived from their market monitoring.

Finance: draft 13-week cash view by Friday.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Customer Segments

You're looking at the client base for Jones Lang LaSalle Incorporated (JLL) as of late 2025, which is heavily segmented by the type of real estate service required, reflecting a strategy focused on both recurring management fees and high-value transactional advice.

Large multinational corporations outsourcing real estate (Workplace Management) represent a core, resilient client base. These clients seek integrated end-to-end real estate management solutions, often involving outsourcing functions like workplace strategy and facilities management. The momentum here is strong, showing consistent growth even when transactional markets are uneven.

• Workplace Management revenue grew 10% year-over-year in the second quarter of 2025.
• On a two-year stacked basis, Workplace Management revenue increased nearly 30% for the second quarter of 2025.
• In the third quarter of 2025, Workplace Management revenue was up 8% compared to the prior year.
• The overall Real Estate Management Services segment, which houses Workplace Management, expanded its top-line by 10% in the third quarter of 2025.

Institutional investors and developers seeking capital markets and investment services are key drivers of the firm's transactional revenue. These clients are deploying significant capital into the market, signaling improving liquidity and confidence, especially in top-quality assets.

The firm's Capital Markets Services segment saw significant acceleration in the third quarter of 2025, driven by strength in debt advisory, investment sales, and equity advisory businesses. For investors, the global direct investment activity reached US$213 billion in the third quarter of 2025.

The Investment Management arm also shows this institutional focus, evidenced by capital raising figures. For instance, Investment Management raised $3.4 billion of private equity capital year-to-date through the third quarter of 2025, surpassing the $2.7 billion raised in the entirety of 2024. As of September 30, 2025, Jones Lang LaSalle Incorporated (JLL) managed $88.5 billion in Assets Under Management (AUM).

Private investors and high-net-worth individuals participate primarily through the Capital Markets and Investment Management services, often alongside institutional players. While specific JLL revenue attribution for this group is not broken out, the broader market activity suggests their involvement. In the U.S., institutional buyers secured some 43% of transactions exceeding $100 million in the third quarter of 2025, up from 27% in 2023.

Public sector and government entities are served through the firm's global scale and Real Estate Management Services, though specific financial data for this client type isn't separately reported. Their needs align with the firm's core offerings in managing large, complex portfolios and executing major projects.

Here's a quick look at the performance of the service lines that directly map to these customer segments for the third quarter of 2025:

Service Line / Segment	Q3 2025 Revenue Growth (YoY)	Key Driver/Metric	Relevant Customer Segment
Workplace Management (within Real Estate Management Services)	8%	Client wins slightly outpacing mandate expansions	Large multinational corporations
Capital Markets Services	22%	Strength in debt advisory, investment sales, and equity advisory	Institutional investors and developers
Investment Management	14%	Higher incentive fees; YTD Private Equity capital raised: $3.4 billion	Institutional and Private Investors
Global Direct Investment Volume (Market Data)	17% increase in Q3 2025	Totaled US$213 billion in Q3 2025	Institutional and Private Investors

The firm's overall third-quarter revenue was $6.5 billion, representing a 10% increase in local currency. This top-line growth was supported by both the resilient businesses, like Workplace Management, and the accelerating transactional businesses, like Capital Markets Services.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Cost Structure

You're looking at the core expenses that keep Jones Lang LaSalle Incorporated (JLL) running, which is a heavy lift given the global scale of their operations. The cost structure is dominated by personnel and the technology needed to support their advisory and management services.

Compensation and Benefits is a major driver. For instance, in the second quarter of 2025, these costs climbed by 7% year-over-year. This reflects the ongoing investment in talent, which is crucial for both their resilient and transactional service lines. To be fair, high commission payouts, especially following strong transactional quarters, can cause short-term cash flow pressure.

The overall expense base is substantial. Platform operating expenses, which cover the day-to-day running of the global infrastructure, reached $24.353B for the trailing twelve months ending September 30, 2025. For context, total operating expenses for the second quarter of 2025 alone hit $6.05 billion.

Technology and AI represent a forward-looking cost commitment. Jones Lang LaSalle Incorporated (JLL) is making ongoing capital expenditure and incremental investments in technology and AI, as these are central to their growth strategy for driving productivity and digital transformation across the platform.

Restructuring and acquisition charges are variable but notable. In the third quarter of 2025, the expense for restructuring and acquisition charges was $20.5 million higher compared to the third quarter of 2024, primarily due to changes in earn-out liabilities from prior deals.

The costs directly tied to client delivery are significant, particularly Gross Contract Costs (GCC), which cover client-dedicated employees and subcontractors that are reimbursed through fees. The outline specifies a figure for this category from the prior year:

Cost Component	Reporting Period	Reported Amount
Gross Contract Costs (GCC)	2024 (As specified)	$15.391 million
Gross Contract Costs (GCC)	Q1 2024 (Actual Filing)	$3,498.7 million
Segment Operating Expenses (Total)	Q3 2025	$4,905.1 million
Segment Platform Operating Expenses	Q3 2025	$1,895.4 million

You can see how the required GCC figure contrasts with the actual segment-level costs found in filings. The difference between the total Segment Operating Expenses and the Segment Platform Operating Expenses for Q3 2025 implies that the Gross Contract Costs for that quarter alone were approximately $3,009.7 million ($4,905.1 million minus $1,895.4 million).

The cost structure also involves specific, discrete expenses that impact GAAP results, such as the approximately $14 million incremental expense recognized in Q2 2025 related to an enhanced loss-share agreement with Fannie Mae for a specific loan portfolio.

Here's a quick look at some of the key expense-related metrics from recent quarters:

• Q2 2025 Total operating expenses: $6.05 billion.
• Q2 2025 Equity losses (primarily Tech investments): $27.4 million.
• Q3 2025 Year-to-date cash provided by operating activities: $182.3 million (highest through three quarters since 2021).
• 2024 Full-Year Revenue: $23.4 billion.

Finance: draft 13-week cash view by Friday.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Revenue Streams

You're looking at the hard numbers driving Jones Lang LaSalle Incorporated (JLL)'s revenue engine as of late 2025. This isn't about strategy fluff; it's about the actual dollars and growth rates coming in the door.

Resilient revenues, which cover things like Workplace and Property Management fees, continue to show solid, dependable growth. For the third quarter of 2025, this stream was up 9% year-over-year in local currency. This segment is the bedrock, showing consistent performance even when the market is choppy.

The Transactional revenues-think Leasing and Investment Sales-are showing real acceleration, which is a good sign for market confidence. These revenues grew by 13% in Q3 2025. This growth is defintely being powered by the Capital Markets side of the business.

Here's a quick look at the Q3 2025 revenue performance across the key streams:

Revenue Stream Category	Q3 2025 YoY Growth (Local Currency)	Key Driver Detail
Resilient Revenues	9%	Project Management and Workplace Management growth
Transactional Revenues (Total)	13%	Led by Investment Sales, Debt/Equity Advisory, and Leasing
Leasing Advisory Revenue	8%	Office leasing globally up 14%; Industrial leasing up 6% globally
Capital Markets Services Revenue	22%	Debt advisory up 47%; Investment sales up 22% (two-year stacked growth also strong)

Investment Management fees are also a key component, with revenue growth in Q3 2025 being driven by higher incentive fees. For the third quarter of 2025, these incentive fees specifically totaled $16.5 million, compared to no activity in the prior-year quarter. The segment revenue overall was up 14%.

Advisory and consulting fees, which are heavily embedded in the Transactional segment, show strong activity, particularly in debt and equity advisory. For instance, Debt advisory revenue was up 47% in the quarter. This shows clients are actively seeking financing and structuring advice.

Looking ahead, the company has set a clear financial goal for the full year. The 2025 Fee Revenue target is currently projected to be in the range of $10 billion to $11 billion. This target reflects management's confidence in the continued recovery of transactional activity and the stability of the resilient fee base.

You can see the key components that make up the Investment Management fees:

• Investment Management Revenue Growth (Q3 2025): 14%
• Q3 2025 Incentive Fees: $16.5 million
• Private Equity Capital Raised YTD 2025: $3.4 billion
• Private Equity Capital Raised Full Year 2024: $2.7 billion

Finance: draft 13-week cash view by Friday.