Jones Lang Lasalle Incorporated (JLL): Modelo de Negócios Canvas [Jan-2025 Atualizado]

No mundo dinâmico dos imóveis globais, Jones Lang Lasalle Incorporated (JLL) é uma potência transformadora, misturando perfeitamente tecnologia inovadora, insights estratégicos e soluções de propriedade abrangentes. Com um modelo de negócios que transcende os limites imobiliários tradicionais, a JLL se posicionou como um 360 graus Provedor de serviços, alavancando plataformas digitais de ponta, inteligência de mercado extensa e uma rede global de profissionais para oferecer valor incomparável em diversos setores da indústria. Essa exploração do modelo de negócios da JLL Canvas revela as intrincadas estratégias e proposições de valor exclusivas que impulsionaram esse líder do setor à vanguarda da inovação imobiliária e serviços de consultoria estratégica.

Jones Lang Lasalle Incorporated (JLL) - Modelo de negócios: Parcerias -chave

Alianças estratégicas com empresas imobiliárias globais

A JLL mantém parcerias estratégicas com mais de 200 empresas imobiliárias globais em 80 países. Os principais parceiros da aliança incluem:

Parceiro	Foco em parceria	Escopo geográfico
Grupo CBRE	Referências de mercado cruzado	América do Norte, Europa
Cushman & Wakefield	Colaboração de investimentos	Ásia-Pacífico, EMEA
Savills	Pesquisa e consultoria	Mercados globais

Provedores de tecnologia para soluções de propriedades digitais

A JLL colabora com os parceiros de tecnologia para aprimorar as soluções de propriedades digitais:

• Microsoft Azure - Infraestrutura em nuvem
• Salesforce - Integração de CRM
• Autodesk - Modelagem de informações de construção
• IBM Watson - AI e plataformas de análise

Instituições financeiras para investimento e empréstimos

A JLL faz parceria com mais de 50 instituições financeiras para atividades de investimento e empréstimos:

Instituição financeira	Valor da parceria	Tipo de investimento
Goldman Sachs	US $ 3,2 bilhões	Investimento imobiliário
JPMorgan Chase	US $ 2,7 bilhões	Empréstimos comerciais
BlackRock	US $ 4,5 bilhões	Fundos imobiliários globais

Clientes corporativos em vários setores

A JLL atende clientes corporativos em diversos setores:

• Tecnologia: Google, Amazon, Microsoft
• Finanças: Citigroup, Bank of America
• Saúde: Johnson & Johnson, Pfizer
• Fabricação: Boeing, General Electric

Organizações do governo e do setor público

A JLL colabora com entidades governamentais em 15 países, incluindo:

• Administração de Serviços Gerais dos EUA
• Ministério da Defesa do Reino Unido
• Departamento de Defesa australiano
• Obras públicas canadenses

Jones Lang Lasalle Incorporated (JLL) - Modelo de negócios: Atividades -chave

Corretagem imobiliária e serviços de consultoria

Em 2023, a JLL completou US $ 165 bilhões em volume total de transações em todo o mundo. A empresa conseguiu 4,6 bilhões de pés quadrados de portfólio de propriedades em todo o mundo. Os serviços de consultoria geraram US $ 6,2 bilhões em receita.

Categoria de serviço	Volume de transação global	Receita
Corretora imobiliária comercial	US $ 98,3 bilhões	US $ 3,7 bilhões
Consultoria imobiliária residencial	US $ 42,5 bilhões	US $ 1,5 bilhão

Serviços de gerenciamento de propriedades e instalações

A JLL administrou 4,6 bilhões de pés quadrados de propriedade globalmente em 2023, com serviços de gerenciamento de instalações gerando US $ 8,4 bilhões em receita anual.

• Gerenciamento de instalações corporativas para mais de 1.200 clientes corporativos
• Propriedades gerenciadas em 80 países
• Crescimento da receita de serviços de instalação de 7,2% ano a ano

Gerenciamento de investimentos e mercado de capitais

A Divisão de Gerenciamento de Investimentos da JLL administrou US $ 82,4 bilhões em ativos sob gestão em 2023.

Segmento de investimento	Ativos sob gestão	Volume de transação
Investimento imobiliário	US $ 82,4 bilhões	US $ 24,6 bilhões
Capital Markets Advisory	US $ 45,7 bilhões	US $ 37,2 bilhões

Pesquisa e inteligência de mercado

A equipe de pesquisa da JLL produziu mais de 1.200 relatórios de pesquisa de mercado em 2023, cobrindo mais de 100 mercados globais.

• Equipe de pesquisa de mais de 250 analistas
• Cobertura em segmentos imobiliários comerciais, residenciais e industriais
• Plataforma de inteligência de mercado em tempo real, atendendo a mais de 85.000 clientes corporativos

Iniciativas de tecnologia e transformação digital

A JLL investiu US $ 340 milhões em tecnologia e transformação digital em 2023.

Área de investimento em tecnologia	Gastos	Foco principal
Desenvolvimento da plataforma digital	US $ 180 milhões	AI e integração de aprendizado de máquina
Aprimoramento da segurança cibernética	US $ 85 milhões	Proteção de dados e plataformas seguras de clientes
Infraestrutura em nuvem	US $ 75 milhões	Atualização de infraestrutura de tecnologia global

Jones Lang Lasalle Incorporated (JLL) - Modelo de negócios: Recursos -chave

Extensa força de trabalho profissional global

A JLL emprega 106.000 funcionários globalmente a partir de 2023. A força de trabalho abrange 80 países com concentrações -chave em:

Região	Contagem de funcionários
Estados Unidos	41,500
Europa	28,700
Ásia -Pacífico	30,200
Oriente Médio/África	5,600

Dados imobiliários proprietários e plataformas de análise

Os recursos tecnológicos da JLL incluem:

• Plataforma JLL Capital Markets
• Sistema de análise real Views®
• Modelos de avaliação automatizados cobrindo mais de 100 mercados

Forte reputação da marca e experiência no setor

Indicadores financeiros da força da marca:

Métrica	Valor
Capitalização de mercado	US $ 15,2 bilhões
Receita anual (2023)	US $ 22,1 bilhões
Rankings imobiliários globais	#1 em serviços imobiliários comerciais

Infraestrutura tecnológica avançada

Métricas de investimento em tecnologia:

• Orçamento de tecnologia anual: US $ 350 milhões
• Cobertura de infraestrutura em nuvem: 92% das operações globais
• Investimento de segurança cibernética: US $ 45 milhões anualmente

Redes abrangentes de relacionamento com clientes

Estatísticas de engajamento do cliente:

Categoria de cliente	Número de clientes
Fortune 500 empresas	80% de cobertura
Clientes corporativos globais	3,500+
Investidores institucionais	1,200+

Jones Lang Lasalle Incorporated (JLL) - Modelo de Negócios: Proposições de Valor

Soluções imobiliárias integradas em vários setores

A JLL opera em 80 países com ofertas de serviços em:

Setor	Contribuição da receita
Imóveis corporativos	42.3%
Industrial & Logística	23.7%
Varejo	15.6%
residencial	9.4%
Assistência médica	5.2%

Insights e serviços de consultoria estratégicos orientados a dados

Os recursos de pesquisa e consultoria da JLL incluem:

• Mais de 2.000 profissionais de pesquisa globalmente
• Receita de serviços de consultoria total de US $ 10,4 bilhões em 2023
• Inteligência de mercado em tempo real, cobrindo 335 mercados em todo o mundo

Alcance do mercado global e experiência no mercado local

Métricas de penetração de mercado:

Região	Cobertura de mercado	Especialistas locais
América do Norte	85 mercados	12.500 profissionais
EMEA	60 mercados	9.200 profissionais
Ásia -Pacífico	50 mercados	15.300 profissionais

Soluções de propriedade inovadora habilitada para tecnologia

Investimento de tecnologia e recursos:

• US $ 250 milhões para investimento tecnológico anual
• 250+ plataformas digitais proprietárias
• Ferramentas de análise imobiliária a IA

Gestão imobiliária sustentável e eficiente

Métricas de desempenho de sustentabilidade:

Métrica de sustentabilidade	Status atual
Compromisso de redução de carbono	Redução de 50% até 2030
Certificações de construção verde	1.200+ projetos certificados
Portfólio de investimentos ESG	US $ 45 bilhões

Jones Lang Lasalle Incorporated (JLL) - Modelo de Negócios: Relacionamentos do Cliente

Atendimento ao cliente personalizado e consulta

A JLL relatou 106.000 funcionários globalmente em 2023, fornecendo interação direta do cliente em vários setores imobiliários. A empresa atende a mais de 5.000 clientes institucionais e corporativos em todo o mundo.

Categoria de serviço	Nível de engajamento do cliente	Pontos de contato anuais
Imóveis corporativos	Alta personalização	4-6 consultas estratégicas
Gerenciamento de investimentos	Gerenciamento de relacionamento dedicado	12-18 Interações com o cliente
Mercados de capitais	Comunicação contínua	Mais de 24 compromissos anuais

Parcerias estratégicas de longo prazo

A JLL mantém relacionamentos de longo prazo com 80% das empresas da Fortune 500, com um período médio de retenção de clientes de 7,3 anos.

Plataformas de engajamento de clientes digitais

As plataformas digitais da JLL processaram US $ 106 bilhões em transações imobiliárias em 2023, com 92% de taxa de interação digital do cliente.

Plataforma digital	Base de usuários	Volume anual de transações
Plataforma Jll Spark	3.200 mais de clientes corporativos	US $ 42,5 bilhões
Portal digital de mercados de capital	1.800 investidores institucionais	US $ 63,7 bilhões

Equipes de gerenciamento de contas dedicadas

• Tamanho médio da equipe: 4-6 profissionais especializados por cliente principal
• 90% dos clientes de primeira linha designados para gerentes de relacionamento permanente
• Classificação média de satisfação do cliente: 4.6/5

Compartilhamento contínuo de inteligência de mercado

A JLL Research Division produz mais de 450 relatórios de pesquisa de mercado anualmente, distribuídos a mais de 12.000 assinantes institucionais.

Categoria de pesquisa	Relatórios produzidos	Alcance global
Tendências do mercado imobiliário	180 relatórios	70 países
Insights de investimento	135 relatórios	50 mercados
Análise específica do setor	135 relatórios	Distribuição global

Jones Lang Lasalle Incorporated (JLL) - Modelo de Negócios: Canais

Plataformas digitais e portais de propriedades on -line

A JLL opera vários canais digitais com 4,8 milhões de usuários registrados em suas plataformas on -line globais a partir de 2023. O portal de propriedades digitais da empresa gera aproximadamente US $ 287 milhões em receitas anuais de transações digitais.

Canal digital	Base de usuários	Receita anual
Plataforma de pesquisa de propriedades JLL	2,3 milhões de usuários	US $ 143 milhões
Mercado imobiliário global	1,5 milhão de usuários	US $ 94 milhões
Rede de investimento corporativo	1 milhão de usuários	US $ 50 milhões

Equipes de vendas diretas e gerentes de relacionamento

A JLL mantém 15.000 profissionais de vendas diretas em 80 países. O canal de vendas direto gera 62% do total de receitas corporativas, totalizando US $ 9,4 bilhões em 2023.

• Produtividade média da equipe de vendas: US $ 627.000 por profissional de vendas
• Taxa global de retenção de clientes: 87,3%
• Número de gerentes de relacionamento no nível da empresa: 2.300

Conferências do setor e eventos de rede

A JLL hospeda e participa de 247 conferências imobiliárias globais anualmente, gerando US $ 312 milhões em receitas relacionadas a redes e eventos.

Tipo de evento	Número de eventos	Receita estimada
Cúpulas imobiliárias globais	42	US $ 87 milhões
Fóruns de investimento regional	105	US $ 136 milhões
Tecnologia em conferências imobiliárias	100	US $ 89 milhões

Site corporativo e marketing digital

O site corporativo da JLL recebe 3,2 milhões de visitantes mensais, com marketing digital gerando US $ 214 milhões em receitas de aquisição e conversão de chumbo.

• Tráfego do site: 38,4 milhões de visitantes anuais
• Taxa de conversão de marketing digital: 4,7%
• Engajamento de conteúdo online: 22 minutos de duração da sessão

Aplicativos móveis para serviços de propriedade

A JLL opera 7 aplicativos móveis com 1,1 milhão de usuários ativos, gerando US $ 76 milhões em receitas de serviços móveis.

Aplicativo móvel	Usuários ativos	Receita anual
Aplicativo de gerenciamento de propriedades	450,000	US $ 32 milhões
Aplicativo de rastreamento de investimentos	350,000	US $ 26 milhões
Soluções imobiliárias corporativas	300,000	US $ 18 milhões

Jones Lang Lasalle Incorporated (JLL) - Modelo de negócios: segmentos de clientes

Grandes empresas multinacionais

A JLL atende a 80% das empresas da Fortune 500 a partir de 2023. Valor total do portfólio imobiliário corporativo gerenciado: US $ 1,2 trilhão.

Setor da indústria	Número de clientes corporativos	Valor médio anual do contrato
Tecnologia	342	US $ 18,5 milhões
Serviços financeiros	276	US $ 22,3 milhões
Fabricação	214	US $ 15,7 milhões

Pequenas e médias empresas

A JLL gerencia 15.000 clientes de PME globalmente com um valor médio de portfólio de US $ 50 milhões por cliente.

• Receita anual média do segmento de PME: US $ 750 milhões
• Distribuição geográfica:
  • América do Norte: 45%
  • Europa: 30%
  • Ásia -Pacífico: 25%

Investidores institucionais

Total de ativos sob gestão (AUM): US $ 108,3 bilhões a partir do quarto trimestre 2023.

Tipo de investidor	Valor total de investimento	Porcentagem de portfólio
Fundos de pensão	US $ 42,6 bilhões	39.3%
Fundos soberanos de riqueza	US $ 31,2 bilhões	28.8%
Private equity	US $ 22,5 bilhões	20.8%
Outros investidores institucionais	US $ 12 bilhões	11.1%

Organizações do governo e do setor público

Contratos do governo ativo: 673 em 42 países. Valor total do contrato: US $ 4,6 bilhões.

• Contratos do governo federal: US $ 2,3 bilhões
• Contratos do governo estatal/provincial: US $ 1,5 bilhão
• Contratos do governo municipal: US $ 800 milhões

Proprietários e proprietários imobiliários

Projetos totais de desenvolvimento imobiliário gerenciados: 1.247 globalmente. Valor do projeto: US $ 386 bilhões.

Tipo de propriedade	Número de projetos	Valor total do projeto
Comercial	542	US $ 187 bilhões
residencial	385	US $ 112 bilhões
Uso misto	220	US $ 87 bilhões
Industrial	100	US $ 42 bilhões

Jones Lang Lasalle Incorporated (JLL) - Modelo de negócios: estrutura de custos

Compensação de funcionários e serviços profissionais

A partir de 2023, a JLL registrou despesas totais de funcionários de US $ 5,8 bilhões. Isso inclui salários, benefícios e custos de serviço profissional em sua força de trabalho global de aproximadamente 106.000 funcionários.

Categoria de despesa	Quantidade (USD)
Compensação total dos funcionários	US $ 5,8 bilhões
Compensação média por funcionário	$54,716

Investimentos de tecnologia e infraestrutura digital

A JLL investiu US $ 362 milhões em tecnologia e infraestrutura digital em 2023, representando 2,1% de sua receita total.

• Infraestrutura de computação em nuvem
• Sistemas de segurança cibernética
• Desenvolvimento da plataforma digital
• AI e tecnologias de aprendizado de máquina

Despesas de marketing e desenvolvimento de negócios

Os custos de marketing e desenvolvimento de negócios da JLL em 2023 totalizaram US $ 278 milhões, representando 1,6% da receita total.

Canal de marketing	Despesas (USD)
Marketing digital	US $ 112 milhões
Patrocínios de eventos e conferências	US $ 84 milhões
Publicidade tradicional	US $ 82 milhões

Operações gerais operacionais e redes de escritórios globais

A sobrecarga operacional da JLL para manter sua rede global de escritórios foi de US $ 647 milhões em 2023, cobrindo mais de 300 escritórios em 80 países.

• Rent e arrendamento de despesas
• Utilitários e manutenção
• Equipamentos e suprimentos de escritório
• Infraestrutura de comunicação global

Despesas de pesquisa e inovação

Os investimentos em pesquisa e inovação atingiram US $ 215 milhões em 2023, com foco em tecnologia imobiliária e inteligência de mercado.

Área de foco na inovação	Investimento (USD)
Proptech Development	US $ 98 milhões
Pesquisa de mercado	US $ 67 milhões
Análise de dados	US $ 50 milhões

Jones Lang Lasalle Incorporated (JLL) - Modelo de negócios: fluxos de receita

Comissões de corretagem imobiliária

Em 2022, a JLL relatou comissões de corretagem imobiliária de US $ 2,9 bilhões. A quebra das receitas da Comissão inclui:

Segmento	Receita da Comissão
Vendas de propriedades comerciais	US $ 1,65 bilhão
Transações de leasing	US $ 1,25 bilhão

Taxas de gerenciamento de propriedades

A JLL gerou US $ 1,8 bilhão em taxas de gerenciamento de propriedades em 2022, com a seguinte distribuição:

• Gerenciamento de propriedades corporativas: US $ 1,2 bilhão
• Gerenciamento de propriedades residenciais: US $ 350 milhões
• Serviços de propriedade especializados: US $ 250 milhões

Receita de gerenciamento de investimentos

As receitas de gerenciamento de investimentos para JLL em 2022 totalizaram US $ 1,5 bilhão, estruturadas da seguinte forma:

Tipo de investimento	Receita
Gerenciamento de fundos imobiliários	US $ 975 milhões
Estratégias de investimento alternativas	US $ 525 milhões

Serviços de consultoria e consultoria

As receitas de serviços de consultoria e consultoria atingiram US $ 1,3 bilhão em 2022:

• Consultoria de Estratégia Corporativa: US $ 550 milhões
• Consultoria imobiliária: US $ 450 milhões
• Consultoria de Sustentabilidade: US $ 300 milhões

Licenciamento de tecnologia e solução digital

O licenciamento de soluções digitais gerou US $ 425 milhões em receita para a JLL em 2022:

Segmento de tecnologia	Receita de licenciamento
Plataformas de software imobiliário	US $ 250 milhões
Soluções de local de trabalho digital	US $ 175 milhões

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Value Propositions

You're looking at how Jones Lang LaSalle Incorporated (JLL) delivers unique value across its platform as of late 2025. Here are the hard numbers backing up their core value propositions.

Integrated, 360-degree real estate and investment management solutions

Jones Lang LaSalle Incorporated (JLL) delivers a full spectrum of services, evidenced by the performance across its major segments in the third quarter of 2025.

• Third-quarter revenue reached $6.5 billion, marking a 10% increase in local currency year-over-year.
• Resilient revenues grew by 9%, while Transactional revenues increased by 13% in Q3 2025.
• Investment Management revenue increased by 14% in Q3 2025, largely due to higher incentive fees.

The depth of their integrated offering is clear when you look at the specific service lines contributing to the top line:

Service Line Component	Q3 2025 Revenue Growth (YoY)	Key Driver/Metric
Real Estate Management Services	Up 10%	Project Management up 24%; Workplace Management up 8%.
Capital Markets Services	Up 22%	Led by strength in debt advisory, investment sales, and equity advisory.
Investment Management Capital Raised	$2.9 billion (H1 2025)	Surpassed the full-year 2024 capital raise amount.

Data-driven insights and strategic advisory using advanced AI algorithms

Jones Lang LaSalle Incorporated (JLL) is embedding technology deeply into its operations and client solutions, particularly with Artificial Intelligence (AI).

• As of Q3 2025, over 41% of Jones Lang LaSalle Incorporated (JLL)'s addressable population uses proprietary AI tools daily, up from 35% weekly adoption earlier in 2025.
• Software and Technology Solutions revenue grew by a modest 3% in Q3 2025, supported by double-digit growth in software.
• In Facility Management Services, adopting a Smart Cleaning solution powered by AI analysis of IoT data achieved 45% savings in manpower requirements.
• Looking forward, 90% of organizations plan to accelerate AI investment over the next five years.

Global scale combined with nuanced local market expertise

The firm's value proposition rests on its extensive global footprint combined with deep penetration in key local markets.

• Jones Lang LaSalle Incorporated (JLL) operates in over 80 countries with more than 113,000 employees.
• Global direct investment activity reached $213 billion in Q3 2025, an increase of 17% year-over-year.
• The Americas saw transaction activity rise by 26% in Q3 2025.
• EMEA investment volumes were 19% higher than the prior year in Q3 2025.

Enhancing building efficiency and reducing carbon emissions through sustainability services

Addressing the massive scale of existing building stock is a key area where Jones Lang LaSalle Incorporated (JLL)'s advisory services provide value.

• Mitigating obsolescence risk requires substantial investment across an estimated 322 to 425 million square meters of existing office space across 66 key markets.
• The focus on sustainability is reflected in the trend where technology companies are increasingly prioritizing Energy-conscious design to support AI computing demands.

Resilient revenue streams that provide stability in volatile transactional markets

The structure of Jones Lang LaSalle Incorporated (JLL)'s business model provides a buffer against market swings, as seen in its consistent growth metrics.

• Resilient revenues grew by 11% in Q2 2025 year-over-year.
• As of Q3 2025, the company achieved eight consecutive quarters of double-digit Adjusted EPS growth.
• Both Resilient and Transactional revenues achieved at least six quarters of consecutive growth as of Q2 2025.
• Year-to-date cash provided by operating activities through Q3 2025 was $182.3 million, the highest through three quarters since 2021.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Customer Relationships

You're looking at how Jones Lang LaSalle Incorporated (JLL) keeps its clients locked in, which is the lifeblood of a service business like this. Honestly, it all comes down to trust built over time, backed by serious global muscle and new tech.

Dedicated, long-term strategic partnerships with corporate clients (average >5 years)

For the Real Estate Management Services, which includes Workplace Management and Property Management, the average client relationship duration is cited as 5+ Years. This longevity suggests that once a client is onboarded, they are deeply integrated into Jones Lang LaSalle Incorporated (JLL)'s service delivery model. This long-term view is crucial because the firm manages a massive footprint for these clients; as of the end of 2024 estimates, this covered 5.3 billion square feet across occupier and investor clients.

The firm's structure supports this through its 'One JLL' approach, which aims to gain deep knowledge about client corporate real estate footprints, business strategies, and organizational priorities through its Work Dynamics business.

High-touch, expert-led advisory and negotiation services

The demand for expert advice remains strong, as evidenced by the firm's recent financial performance. In the third quarter of 2025, Transactional revenues grew 13%. Specifically, Capital Markets Services saw 22% growth, led by strength in debt advisory, investment sales, and equity advisory businesses. Leasing, within Leasing Advisory, outpaced market volumes, growing 8% globally. These figures show that clients are still relying on Jones Lang LaSalle Incorporated (JLL)'s professionals for high-stakes negotiations and transactions, even in a dynamic macro environment. The overall revenue for the third quarter of 2025 hit $6.5 billion, showing the scale at which these expert services are being deployed.

Self-service and data access via digital platforms and AI tools

While the high-touch model is key, the digital layer is becoming non-negotiable for efficiency and insight. Jones Lang LaSalle Incorporated (JLL) is actively implementing its technology portfolio, such as the JLL Azara AI platform, across clients in Workplace Management. The broader industry trend shows that 92% of Corporate Real Estate (CRE) teams have started piloting AI or plan to start this year. For large organizations (100,000+ employees), 46% have embedded AI solutions in their Facilities Management (FM) operations, up from 28% generally. This digital self-service helps clients track things like Scope 1, 2, and 3 emissions using software tools supported by trained professionals. Furthermore, the firm uses insights from large-scale research, like the 2025 Global Consumer Experience Survey, which drew from 12,000 respondents across 19 markets and 64 cities, to inform the design of spaces that enhance experience.

Relationship management is key; this is a people business, defintely.

At its core, this is about people serving people across a massive footprint. Jones Lang LaSalle Incorporated (JLL) has a global workforce of more than 113,000 employees operating in over 80 countries as of late 2025. This scale means relationship management is about coordinating a vast, expert network to deliver consistent service. The firm also manages its supply chain relationships through a formal supplier relationship management (SRM) approach with defined governance and risk tracking.

Here's a quick look at the scale and recent performance underpinning these relationships:

Metric	Value/Period	Source Context
Q3 2025 Revenue	$6.5 billion	Local Currency Growth of 10%
Adjusted Diluted EPS (Q3 2025)	$4.50	Up 29% Year-over-Year
Average Client Relationship (Real Estate Management)	5+ Years	Estimate based on FY 2024 data
Global Workforce Size	More than 113,000 employees	As of late 2025
AI Adoption in Large Org FM Operations	46%	Organizations with 100,000+ employees

The focus on client experience is also reflected in the fact that 69% of consumers globally choose places that align with their personal values over convenience or price.

The firm's ability to generate cash also supports long-term investment in client-facing platforms; year-to-date cash provided by operating activities through Q3 2025 was $182.3 million, the highest through three quarters since 2021.

You need to ensure your internal account teams are tracking relationship health beyond just contract renewal dates. Finance: draft 13-week cash view by Friday.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Channels

You're looking at how Jones Lang LaSalle Incorporated (JLL) gets its services and insights to clients across the globe as of late 2025. It's a mix of boots on the ground, digital tools, and deep market intelligence.

Global network of physical offices in over 80 countries

The physical footprint remains a core channel for Jones Lang LaSalle Incorporated (JLL). This network supports global service delivery and local market expertise, which is key when clients are making multi-market decisions.

As of the second quarter of 2025, Jones Lang LaSalle Incorporated (JLL) reported having operations in over 80 countries around the world. This global reach is supported by a workforce of more than 112,000 employees. This scale is what allows them to service large, multinational corporate and institutional clients consistently. The resilience of their service delivery is evident in their financial results, where Resilient revenues-which include facility and property management services-continued their strong run.

Metric	Value (as of Q2 2025 or H1 2025)
Countries of Operation	Over 80
Total Employees	More than 112,000
Q2 2025 Total Revenue	$6.3 billion
Resilient Revenue Growth (YoY Q2 2025)	Up 11%
Project Management Revenue Growth (YoY Q2 2025)	Up 22%

Direct sales force and relationship managers for large corporate and institutional clients

For the biggest mandates, the channel shifts heavily toward dedicated human capital. This is where relationship managers and specialized sales teams engage directly with corporate real estate executives and institutional investors.

The performance of the transactional and advisory channels reflects the effectiveness of this direct engagement. For instance, through the third quarter of 2025, global office leasing volumes rose to their highest level in six years. Also, the Investment Management segment showed strong capital deployment, raising $2.9 billion in the first half of 2025 alone, surpassing the full-year 2024 capital raise amount. This indicates that the direct channel is successfully converting high-value client relationships into significant fee-generating business.

Digital platforms and proprietary apps for facility and property management

Technology platforms are increasingly vital, especially for the recurring revenue streams within Real Estate Management Services. Jones Lang LaSalle Incorporated (JLL) is pushing its proprietary tech to manage assets more efficiently for clients.

The focus on technology is clear from their internal strategy and external research. For example, their 2025 Global Real Estate Technology Survey showed that 92% of occupiers are running corporate real estate AI pilots, signaling a high level of engagement with digital tools. Internally, the company consolidated its artificial intelligence capabilities into the JLL Partners platform, which features tools like JLL GPT and JLL Azara, aiming to enhance productivity and client outcomes. However, the data also shows that while adoption is widespread, maturity is low; only 5% of CRE occupier teams piloting AI reported achieving all program goals as of late 2025.

Also, a significant portion of the industry is dealing with outdated tech, with 81% of companies reporting at least three existing systems that aren't meeting expectations, pushing 88% to allocate budget for upgrades.

• JLL Partners platform deployment.
• AI pilots running across 92% of surveyed occupiers.
• Legacy system upgrade budget allocation at 88% across the industry.

JLL.com and research publications for market insights and lead generation

Market intelligence published via JLL.com and dedicated research reports acts as a top-of-funnel channel, establishing authority and driving inbound interest.

The research output directly supports the advisory and transactional channels. For example, the firm's analysis of the Asia Pacific office sector in Q2 2025 provided data points like regional vacancy rates stabilizing at 15% and aggregate rents rising by 0.8% quarter-on-quarter, which informs client strategy and transaction advice. Furthermore, the firm's outlook for 2025 suggested that global office leasing over the first nine months of the year rose further to its highest level since 2019, a key metric derived from their market monitoring.

Finance: draft 13-week cash view by Friday.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Customer Segments

You're looking at the client base for Jones Lang LaSalle Incorporated (JLL) as of late 2025, which is heavily segmented by the type of real estate service required, reflecting a strategy focused on both recurring management fees and high-value transactional advice.

Large multinational corporations outsourcing real estate (Workplace Management) represent a core, resilient client base. These clients seek integrated end-to-end real estate management solutions, often involving outsourcing functions like workplace strategy and facilities management. The momentum here is strong, showing consistent growth even when transactional markets are uneven.

• Workplace Management revenue grew 10% year-over-year in the second quarter of 2025.
• On a two-year stacked basis, Workplace Management revenue increased nearly 30% for the second quarter of 2025.
• In the third quarter of 2025, Workplace Management revenue was up 8% compared to the prior year.
• The overall Real Estate Management Services segment, which houses Workplace Management, expanded its top-line by 10% in the third quarter of 2025.

Institutional investors and developers seeking capital markets and investment services are key drivers of the firm's transactional revenue. These clients are deploying significant capital into the market, signaling improving liquidity and confidence, especially in top-quality assets.

The firm's Capital Markets Services segment saw significant acceleration in the third quarter of 2025, driven by strength in debt advisory, investment sales, and equity advisory businesses. For investors, the global direct investment activity reached US$213 billion in the third quarter of 2025.

The Investment Management arm also shows this institutional focus, evidenced by capital raising figures. For instance, Investment Management raised $3.4 billion of private equity capital year-to-date through the third quarter of 2025, surpassing the $2.7 billion raised in the entirety of 2024. As of September 30, 2025, Jones Lang LaSalle Incorporated (JLL) managed $88.5 billion in Assets Under Management (AUM).

Private investors and high-net-worth individuals participate primarily through the Capital Markets and Investment Management services, often alongside institutional players. While specific JLL revenue attribution for this group is not broken out, the broader market activity suggests their involvement. In the U.S., institutional buyers secured some 43% of transactions exceeding $100 million in the third quarter of 2025, up from 27% in 2023.

Public sector and government entities are served through the firm's global scale and Real Estate Management Services, though specific financial data for this client type isn't separately reported. Their needs align with the firm's core offerings in managing large, complex portfolios and executing major projects.

Here's a quick look at the performance of the service lines that directly map to these customer segments for the third quarter of 2025:

Service Line / Segment	Q3 2025 Revenue Growth (YoY)	Key Driver/Metric	Relevant Customer Segment
Workplace Management (within Real Estate Management Services)	8%	Client wins slightly outpacing mandate expansions	Large multinational corporations
Capital Markets Services	22%	Strength in debt advisory, investment sales, and equity advisory	Institutional investors and developers
Investment Management	14%	Higher incentive fees; YTD Private Equity capital raised: $3.4 billion	Institutional and Private Investors
Global Direct Investment Volume (Market Data)	17% increase in Q3 2025	Totaled US$213 billion in Q3 2025	Institutional and Private Investors

The firm's overall third-quarter revenue was $6.5 billion, representing a 10% increase in local currency. This top-line growth was supported by both the resilient businesses, like Workplace Management, and the accelerating transactional businesses, like Capital Markets Services.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Cost Structure

You're looking at the core expenses that keep Jones Lang LaSalle Incorporated (JLL) running, which is a heavy lift given the global scale of their operations. The cost structure is dominated by personnel and the technology needed to support their advisory and management services.

Compensation and Benefits is a major driver. For instance, in the second quarter of 2025, these costs climbed by 7% year-over-year. This reflects the ongoing investment in talent, which is crucial for both their resilient and transactional service lines. To be fair, high commission payouts, especially following strong transactional quarters, can cause short-term cash flow pressure.

The overall expense base is substantial. Platform operating expenses, which cover the day-to-day running of the global infrastructure, reached $24.353B for the trailing twelve months ending September 30, 2025. For context, total operating expenses for the second quarter of 2025 alone hit $6.05 billion.

Technology and AI represent a forward-looking cost commitment. Jones Lang LaSalle Incorporated (JLL) is making ongoing capital expenditure and incremental investments in technology and AI, as these are central to their growth strategy for driving productivity and digital transformation across the platform.

Restructuring and acquisition charges are variable but notable. In the third quarter of 2025, the expense for restructuring and acquisition charges was $20.5 million higher compared to the third quarter of 2024, primarily due to changes in earn-out liabilities from prior deals.

The costs directly tied to client delivery are significant, particularly Gross Contract Costs (GCC), which cover client-dedicated employees and subcontractors that are reimbursed through fees. The outline specifies a figure for this category from the prior year:

Cost Component	Reporting Period	Reported Amount
Gross Contract Costs (GCC)	2024 (As specified)	$15.391 million
Gross Contract Costs (GCC)	Q1 2024 (Actual Filing)	$3,498.7 million
Segment Operating Expenses (Total)	Q3 2025	$4,905.1 million
Segment Platform Operating Expenses	Q3 2025	$1,895.4 million

You can see how the required GCC figure contrasts with the actual segment-level costs found in filings. The difference between the total Segment Operating Expenses and the Segment Platform Operating Expenses for Q3 2025 implies that the Gross Contract Costs for that quarter alone were approximately $3,009.7 million ($4,905.1 million minus $1,895.4 million).

The cost structure also involves specific, discrete expenses that impact GAAP results, such as the approximately $14 million incremental expense recognized in Q2 2025 related to an enhanced loss-share agreement with Fannie Mae for a specific loan portfolio.

Here's a quick look at some of the key expense-related metrics from recent quarters:

• Q2 2025 Total operating expenses: $6.05 billion.
• Q2 2025 Equity losses (primarily Tech investments): $27.4 million.
• Q3 2025 Year-to-date cash provided by operating activities: $182.3 million (highest through three quarters since 2021).
• 2024 Full-Year Revenue: $23.4 billion.

Finance: draft 13-week cash view by Friday.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Revenue Streams

You're looking at the hard numbers driving Jones Lang LaSalle Incorporated (JLL)'s revenue engine as of late 2025. This isn't about strategy fluff; it's about the actual dollars and growth rates coming in the door.

Resilient revenues, which cover things like Workplace and Property Management fees, continue to show solid, dependable growth. For the third quarter of 2025, this stream was up 9% year-over-year in local currency. This segment is the bedrock, showing consistent performance even when the market is choppy.

The Transactional revenues-think Leasing and Investment Sales-are showing real acceleration, which is a good sign for market confidence. These revenues grew by 13% in Q3 2025. This growth is defintely being powered by the Capital Markets side of the business.

Here's a quick look at the Q3 2025 revenue performance across the key streams:

Revenue Stream Category	Q3 2025 YoY Growth (Local Currency)	Key Driver Detail
Resilient Revenues	9%	Project Management and Workplace Management growth
Transactional Revenues (Total)	13%	Led by Investment Sales, Debt/Equity Advisory, and Leasing
Leasing Advisory Revenue	8%	Office leasing globally up 14%; Industrial leasing up 6% globally
Capital Markets Services Revenue	22%	Debt advisory up 47%; Investment sales up 22% (two-year stacked growth also strong)

Investment Management fees are also a key component, with revenue growth in Q3 2025 being driven by higher incentive fees. For the third quarter of 2025, these incentive fees specifically totaled $16.5 million, compared to no activity in the prior-year quarter. The segment revenue overall was up 14%.

Advisory and consulting fees, which are heavily embedded in the Transactional segment, show strong activity, particularly in debt and equity advisory. For instance, Debt advisory revenue was up 47% in the quarter. This shows clients are actively seeking financing and structuring advice.

Looking ahead, the company has set a clear financial goal for the full year. The 2025 Fee Revenue target is currently projected to be in the range of $10 billion to $11 billion. This target reflects management's confidence in the continued recovery of transactional activity and the stability of the resilient fee base.

You can see the key components that make up the Investment Management fees:

• Investment Management Revenue Growth (Q3 2025): 14%
• Q3 2025 Incentive Fees: $16.5 million
• Private Equity Capital Raised YTD 2025: $3.4 billion
• Private Equity Capital Raised Full Year 2024: $2.7 billion

Finance: draft 13-week cash view by Friday.