Jones Lang Lasalle Incorporated (JLL): Business Model Canvas [Jan-2025 Mise à jour]

Dans le monde dynamique de l'immobilier mondial, Jones Lang Lasalle Incorporated (JLL) est une puissance transformatrice, mélangeant parfaitement une technologie innovante, des informations stratégiques et des solutions immobilières complètes. Avec un modèle commercial qui transcende les limites immobilières traditionnelles, JLL s'est positionné comme un À 360 degrés Fournisseur de services, tirant parti des plates-formes numériques de pointe, de la vaste intelligence du marché et d'un réseau mondial de professionnels pour offrir une valeur inégalée dans divers secteurs industriels. Cette exploration de la toile du modèle commercial de JLL dévoile les stratégies complexes et les propositions de valeur uniques qui ont propulsé ce leader de l'industrie à la pointe de l'innovation immobilière et des services de conseil stratégique.

Jones Lang Lasalle Incorporated (JLL) - Modèle d'entreprise: Partenariats clés

Alliances stratégiques avec les entreprises immobilières mondiales

JLL maintient des partenariats stratégiques avec plus de 200 sociétés immobilières mondiales dans 80 pays. Les partenaires de l'alliance clé comprennent:

Partenaire	Focus de partenariat	Portée géographique
Groupe CBRE	Références commerciales	Amérique du Nord, Europe
Cushman & Wakefield	Collaboration d'investissement	Asie-Pacifique, EMEA
Savills	Recherche et avis	Marchés mondiaux

Fournisseurs de technologie pour les solutions immobilières numériques

JLL collabore avec les partenaires technologiques pour améliorer les solutions immobilières numériques:

• Microsoft Azure - Infrastructure cloud
• Salesforce - Intégration CRM
• Autodesk - Modélisation des informations du bâtiment
• IBM Watson - AI et plateformes d'analyse

Institutions financières pour l'investissement et les prêts

JLL s'associe à plus de 50 institutions financières pour les activités d'investissement et de prêt:

Institution financière	Valeur de partenariat	Type d'investissement
Goldman Sachs	3,2 milliards de dollars	Investissement immobilier
JPMorgan Chase	2,7 milliards de dollars	Prêts commerciaux
Blackrock	4,5 milliards de dollars	Fonds immobiliers mondiaux

Clients d'entreprise dans plusieurs industries

JLL dessert des clients d'entreprise dans divers secteurs:

• Technologie: Google, Amazon, Microsoft
• Finance: Citigroup, Bank of America
• Santé: Johnson & Johnson, Pfizer
• Fabrication: Boeing, General Electric

Organisations du gouvernement et du secteur public

JLL collabore avec des entités gouvernementales dans 15 pays, notamment:

• Administration des services généraux américains
• Ministère britannique de la défense
• Département australien de la défense
• Travaux publics canadiens

Jones Lang Lasalle Incorporated (JLL) - Modèle d'entreprise: Activités clés

Services de courtage immobilier et de conseil

En 2023, JLL a complété 165 milliards de dollars de volume de transactions totales à l'échelle mondiale. La société a géré 4,6 milliards de pieds carrés de portefeuille de propriétés dans le monde. Les services de conseil ont généré 6,2 milliards de dollars de revenus.

Catégorie de service	Volume de transaction globale	Revenu
Brokerage immobilier commercial	98,3 milliards de dollars	3,7 milliards de dollars
Conseil immobilier résidentiel	42,5 milliards de dollars	1,5 milliard de dollars

Gestion des biens et services d'installation

JLL a géré 4,6 milliards de pieds carrés de biens dans le monde en 2023, les services de gestion des installations générant 8,4 milliards de dollars de revenus annuels.

• Gestion des installations d'entreprise pour plus de 1 200 clients d'entreprise
• Propriétés gérées dans 80 pays
• Services de facilité Croissance des revenus de 7,2% d'une année sur l'autre

Gestion des investissements et marchés des capitaux

La division de gestion des investissements de JLL a géré 82,4 milliards de dollars d'actifs sous gestion en 2023.

Segment d'investissement	Actifs sous gestion	Volume de transaction
Investissement immobilier	82,4 milliards de dollars	24,6 milliards de dollars
Conseil des marchés des capitaux	45,7 milliards de dollars	37,2 milliards de dollars

Recherche et intelligence du marché

L'équipe de recherche de JLL a produit plus de 200 rapports d'études de marché en 2023, couvrant plus de 100 marchés mondiaux.

• Équipe de recherche de plus de 250 analystes
• Couverture dans les segments immobiliers commerciaux, résidentiels et industriels
• Plateforme d'intelligence du marché en temps réel desservant plus de 85 000 clients d'entreprise

Initiatives de transformation technologique et numérique

JLL a investi 340 millions de dollars dans la technologie et la transformation numérique en 2023.

Zone d'investissement technologique	Dépenses	Focus clé
Développement de plate-forme numérique	180 millions de dollars	Intégration de l'IA et de l'apprentissage automatique
Amélioration de la cybersécurité	85 millions de dollars	Protection des données et plates-formes clients sécurisées
Infrastructure cloud	75 millions de dollars	Mise à niveau mondiale des infrastructures technologiques

Jones Lang Lasalle Incorporated (JLL) - Modèle d'entreprise: Ressources clés

Entreprise professionnelle mondiale

JLL emploie 106 000 employés dans le monde en 2023. La main-d'œuvre s'étend sur 80 pays avec des concentrations clés dans:

Région	Décompte des employés
États-Unis	41,500
Europe	28,700
Asie-Pacifique	30,200
Moyen-Orient / Afrique	5,600

Plateformes de données et d'analyses immobilières propriétaires

Les ressources technologiques de JLL comprennent:

• Plateforme JLL des marchés des capitaux
• Système d'analyse Real Views®
• Modèles d'évaluation automatisés couvrant plus de 100 marchés

Solide réputation de la marque et expertise de l'industrie

Indicateurs financiers de la force de la marque:

Métrique	Valeur
Capitalisation boursière	15,2 milliards de dollars
Revenus annuels (2023)	22,1 milliards de dollars
Classement de l'immobilier mondial	# 1 dans les services immobiliers commerciaux

Infrastructure technologique avancée

Métriques d'investissement technologique:

• Budget technologique annuel: 350 millions de dollars
• Couverture des infrastructures cloud: 92% des opérations mondiales
• Investissement en cybersécurité: 45 millions de dollars par an

Réseaux de relations clients complets

Statistiques d'engagement des clients:

Catégorie client	Nombre de clients
Fortune 500 Companies	Couverture de 80%
Clients corporatifs mondiaux	3,500+
Investisseurs institutionnels	1,200+

Jones Lang Lasalle Incorporated (JLL) - Modèle d'entreprise: propositions de valeur

Solutions immobilières intégrées sur plusieurs secteurs

JLL opère dans 80 pays avec des offres de services dans:

Secteur	Contribution des revenus
Immobilier d'entreprise	42.3%
Industriel & Logistique	23.7%
Vente au détail	15.6%
Résidentiel	9.4%
Soins de santé	5.2%

Informations sur les données et services de conseil stratégique

Les capacités de recherche et de conseil de JLL comprennent:

• 2 000+ professionnels de la recherche dans le monde entier
• 10,4 milliards de dollars de revenus de services consultatifs totaux en 2023
• Intelligence du marché en temps réel couvrant 335 marchés dans le monde

Reach sur le marché mondial et expertise du marché local

Métriques de pénétration du marché:

Région	Couverture du marché	Experts locaux
Amérique du Nord	85 marchés	12 500 professionnels
Emea	60 marchés	9 200 professionnels
Asie-Pacifique	50 marchés	15 300 professionnels

Solutions immobilières innovantes en technologie

Investissement et capacités technologiques:

• 250 millions de dollars d'investissement technologique annuel
• 250+ plateformes numériques propriétaires
• Outils d'analyse immobilière alimentés par l'IA

Gestion de l'immobilier durable et efficace

Métriques de performance en matière de durabilité:

Métrique de la durabilité	État actuel
Engagement de réduction du carbone	50% de réduction d'ici 2030
Certifications de construction verte	1 200+ projets certifiés
Portefeuille d'investissement ESG	45 milliards de dollars

Jones Lang Lasalle Incorporated (JLL) - Modèle d'entreprise: Relations clients

Service à la clientèle et consultation personnalisés

JLL a rapporté 106 000 employés dans le monde en 2023, fournissant une interaction directe des clients dans plusieurs secteurs immobiliers. L'entreprise dessert plus de 5 000 clients institutionnels et d'entreprises du monde entier.

Catégorie de service	Niveau d'engagement du client	Points de contact annuels
Immobilier d'entreprise	Personnalisation élevée	4-6 consultations stratégiques
Gestion des investissements	Gestion des relations dédiées	12-18 Interactions du client
Marchés des capitaux	Communication continue	24+ engagements annuels

Partenariats stratégiques à long terme

JLL entretient des relations à long terme avec 80% des entreprises du Fortune 500, avec une période de conservation moyenne de 7,3 ans.

Plateformes de fiançailles du client numérique

Les plateformes numériques de JLL ont traité 106 milliards de dollars de transactions immobilières en 2023, avec un taux d'interaction numérique à 92%.

Plate-forme numérique	Base d'utilisateurs	Volume de transaction annuel
Plate-forme JLL Spark	3200+ clients d'entreprise	42,5 milliards de dollars
Portail numérique des marchés des capitaux	1 800 investisseurs institutionnels	63,7 milliards de dollars

Équipes de gestion des comptes dédiés

• Taille moyenne de l'équipe: 4-6 professionnels spécialisés par client majeur
• 90% des clients de haut niveau ont attribué des gestionnaires de relations permanentes
• Évaluation moyenne de satisfaction du client: 4.6 / 5

Partage d'intelligence du marché continu

JLL Research Division produit plus de 450 rapports d'études de marché chaque année, distribués à plus de 12 000 abonnés institutionnels.

Catégorie de recherche	Rapports produits	Portée mondiale
Tendances du marché immobilier	180 rapports	70 pays
Investissement	135 rapports	50 marchés
Analyse sectorielle	135 rapports	Distribution mondiale

Jones Lang Lasalle Incorporated (JLL) - Modèle d'entreprise: canaux

Plates-formes numériques et portails de propriétés en ligne

JLL exploite plusieurs canaux numériques avec 4,8 millions d'utilisateurs enregistrés sur ses plateformes en ligne mondiales à partir de 2023. Le portail immobilier numérique de la société génère environ 287 millions de dollars de revenus de transaction numérique annuels.

Canal numérique	Base d'utilisateurs	Revenus annuels
Plateforme de recherche de propriétés JLL	2,3 millions d'utilisateurs	143 millions de dollars
Marché de l'immobilier mondial	1,5 million d'utilisateurs	94 millions de dollars
Réseau d'investissement d'entreprise	1 million d'utilisateurs	50 millions de dollars

Équipes de vente directes et gestionnaires de relations

JLL maintient 15 000 professionnels directs des ventes dans 80 pays. Le canal de vente direct génère 62% du total des revenus des entreprises, soit 9,4 milliards de dollars en 2023.

• Productivité moyenne de l'équipe de vente: 627 000 $ par professionnel des ventes
• Taux de rétention de la clientèle mondiale: 87,3%
• Nombre de gestionnaires de relations au niveau de l'entreprise: 2 300

Conférences de l'industrie et événements de réseautage

JLL héberge et participe à 247 conférences immobilières mondiales par an, générant 312 millions de dollars de réseaux et de revenus liés aux événements.

Type d'événement	Nombre d'événements	Revenus estimés
Sommets immobiliers mondiaux	42	87 millions de dollars
Forums d'investissement régionaux	105	136 millions de dollars
Technologie dans les conférences immobilières	100	89 millions de dollars

Site Web d'entreprise et marketing numérique

Le site Web d'entreprise de JLL reçoit 3,2 millions de visiteurs mensuels, le marketing numérique générant 214 millions de dollars de revenus d'acquisition et de conversion de plomb.

• Trafic de site Web: 38,4 millions de visiteurs annuels
• Taux de conversion du marketing numérique: 4,7%
• Engagement de contenu en ligne: 22 minutes Durée de session moyenne

Applications mobiles pour les services immobiliers

JLL exploite 7 applications mobiles avec 1,1 million d'utilisateurs actifs, générant 76 millions de dollars de revenus de services mobiles.

Application mobile	Utilisateurs actifs	Revenus annuels
Application de gestion immobilière	450,000	32 millions de dollars
Application de suivi des investissements	350,000	26 millions de dollars
Solutions immobilières d'entreprise	300,000	18 millions de dollars

Jones Lang Lasalle Incorporated (JLL) - Modèle d'entreprise: segments de clientèle

Grandes sociétés multinationales

JLL dessert 80% des sociétés Fortune 500 en 2023. Valeur du portefeuille immobilier de l'entreprise totale gérée: 1,2 billion de dollars.

Secteur de l'industrie	Nombre de clients d'entreprise	Valeur du contrat annuel moyen
Technologie	342	18,5 millions de dollars
Services financiers	276	22,3 millions de dollars
Fabrication	214	15,7 millions de dollars

Petites et moyennes entreprises

JLL gère 15 000 clients PME dans le monde avec une valeur de portefeuille moyenne de 50 millions de dollars par client.

• Revenus annuels moyens du segment des PME: 750 millions de dollars
• Distribution géographique:
  • Amérique du Nord: 45%
  • Europe: 30%
  • Asie-Pacifique: 25%

Investisseurs institutionnels

Total des actifs sous gestion (AUM): 108,3 milliards de dollars au quatrième trimestre 2023.

Type d'investisseur	Valeur d'investissement totale	Pourcentage de portefeuille
Fonds de pension	42,6 milliards de dollars	39.3%
Fonds de richesse souverain	31,2 milliards de dollars	28.8%
Capital-investissement	22,5 milliards de dollars	20.8%
Autres investisseurs institutionnels	12 milliards de dollars	11.1%

Organisations du gouvernement et du secteur public

Contrats gouvernementaux actifs: 673 dans 42 pays. Valeur du contrat total: 4,6 milliards de dollars.

• Contrats du gouvernement fédéral: 2,3 milliards de dollars
• Contrats du gouvernement étatique / provincial: 1,5 milliard de dollars
• Contrats du gouvernement municipal: 800 millions de dollars

Développeurs et propriétaires immobiliers

Projets totaux de développement immobilier gérés: 1 247 dans le monde. Valeur du projet: 386 milliards de dollars.

Type de propriété	Nombre de projets	Valeur totale du projet
Commercial	542	187 milliards de dollars
Résidentiel	385	112 milliards de dollars
À usage mixte	220	87 milliards de dollars
Industriel	100	42 milliards de dollars

Jones Lang Lasalle Incorporated (JLL) - Modèle d'entreprise: Structure des coûts

Rémunération des employés et services professionnels

En 2023, JLL a déclaré que le total des dépenses des employés de 5,8 milliards de dollars. Cela comprend les salaires, les avantages sociaux et les coûts de service professionnel sur leur main-d'œuvre mondiale d'environ 106 000 employés.

Catégorie de dépenses	Montant (USD)
Compensation totale des employés	5,8 milliards de dollars
Compensation moyenne par employé	$54,716

Investissements technologiques et infrastructures numériques

JLL a investi 362 millions de dollars dans la technologie et les infrastructures numériques en 2023, ce qui représente 2,1% de leurs revenus totaux.

• Infrastructure de cloud computing
• Systèmes de cybersécurité
• Développement de plate-forme numérique
• IA et technologies d'apprentissage automatique

Frais de marketing et de développement commercial

Les coûts de marketing et de développement commercial pour JLL en 2023 ont totalisé 278 millions de dollars, représentant 1,6% du chiffre d'affaires total.

Canal de marketing	Dépenses (USD)
Marketing numérique	112 millions de dollars
Commandites d'événements et de conférence	84 millions de dollars
Publicité traditionnelle	82 millions de dollars

Overhead Overhead and Global Office Network

Les frais généraux opérationnels de JLL pour le maintien de son réseau de bureaux mondiaux étaient de 647 millions de dollars en 2023, couvrant plus de 300 bureaux dans 80 pays.

• Frais de location et de location
• Services publics et maintenance
• Équipement et fournitures de bureau
• Infrastructure de communication mondiale

Dépenses de recherche et d'innovation

Les investissements de recherche et d'innovation ont atteint 215 millions de dollars en 2023, en se concentrant sur la technologie immobilière et l'intelligence du marché.

Domaine de mise au point de l'innovation	Investissement (USD)
Développement proptech	98 millions de dollars
Étude de marché	67 millions de dollars
Analyse des données	50 millions de dollars

Jones Lang Lasalle Incorporated (JLL) - Modèle d'entreprise: Strots de revenus

Commissions de courtage immobilier

En 2022, JLL a déclaré des commissions de courtage immobilier de 2,9 milliards de dollars. La rupture des revenus de la commission comprend:

Segment	Revenus de commission
Ventes de propriétés commerciales	1,65 milliard de dollars
Transactions de location	1,25 milliard de dollars

Frais de gestion immobilière

JLL a généré 1,8 milliard de dollars de frais de gestion immobilière en 2022, avec la distribution suivante:

• Gestion immobilière d'entreprise: 1,2 milliard de dollars
• Gestion de la propriété résidentielle: 350 millions de dollars
• Services immobiliers spécialisés: 250 millions de dollars

Revenus de gestion des investissements

Les revenus de gestion des investissements pour JLL en 2022 ont totalisé 1,5 milliard de dollars, structuré comme suit:

Type d'investissement	Revenu
Gestion des fonds immobiliers	975 millions de dollars
Stratégies d'investissement alternatives	525 millions de dollars

Services de conseil et de conseil

Les revenus des services de conseil et de conseil ont atteint 1,3 milliard de dollars en 2022:

• Conseil de stratégie d'entreprise: 550 millions de dollars
• Conseil immobilier: 450 millions de dollars
• Conseil en durabilité: 300 millions de dollars

Licence de technologie et de solution numérique

La licence de solution numérique a généré 425 millions de dollars de revenus pour JLL en 2022:

Segment technologique	Revenus de licence
Plateformes logicielles immobilières	250 millions de dollars
Solutions de travail numérique	175 millions de dollars

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Value Propositions

You're looking at how Jones Lang LaSalle Incorporated (JLL) delivers unique value across its platform as of late 2025. Here are the hard numbers backing up their core value propositions.

Integrated, 360-degree real estate and investment management solutions

Jones Lang LaSalle Incorporated (JLL) delivers a full spectrum of services, evidenced by the performance across its major segments in the third quarter of 2025.

• Third-quarter revenue reached $6.5 billion, marking a 10% increase in local currency year-over-year.
• Resilient revenues grew by 9%, while Transactional revenues increased by 13% in Q3 2025.
• Investment Management revenue increased by 14% in Q3 2025, largely due to higher incentive fees.

The depth of their integrated offering is clear when you look at the specific service lines contributing to the top line:

Service Line Component	Q3 2025 Revenue Growth (YoY)	Key Driver/Metric
Real Estate Management Services	Up 10%	Project Management up 24%; Workplace Management up 8%.
Capital Markets Services	Up 22%	Led by strength in debt advisory, investment sales, and equity advisory.
Investment Management Capital Raised	$2.9 billion (H1 2025)	Surpassed the full-year 2024 capital raise amount.

Data-driven insights and strategic advisory using advanced AI algorithms

Jones Lang LaSalle Incorporated (JLL) is embedding technology deeply into its operations and client solutions, particularly with Artificial Intelligence (AI).

• As of Q3 2025, over 41% of Jones Lang LaSalle Incorporated (JLL)'s addressable population uses proprietary AI tools daily, up from 35% weekly adoption earlier in 2025.
• Software and Technology Solutions revenue grew by a modest 3% in Q3 2025, supported by double-digit growth in software.
• In Facility Management Services, adopting a Smart Cleaning solution powered by AI analysis of IoT data achieved 45% savings in manpower requirements.
• Looking forward, 90% of organizations plan to accelerate AI investment over the next five years.

Global scale combined with nuanced local market expertise

The firm's value proposition rests on its extensive global footprint combined with deep penetration in key local markets.

• Jones Lang LaSalle Incorporated (JLL) operates in over 80 countries with more than 113,000 employees.
• Global direct investment activity reached $213 billion in Q3 2025, an increase of 17% year-over-year.
• The Americas saw transaction activity rise by 26% in Q3 2025.
• EMEA investment volumes were 19% higher than the prior year in Q3 2025.

Enhancing building efficiency and reducing carbon emissions through sustainability services

Addressing the massive scale of existing building stock is a key area where Jones Lang LaSalle Incorporated (JLL)'s advisory services provide value.

• Mitigating obsolescence risk requires substantial investment across an estimated 322 to 425 million square meters of existing office space across 66 key markets.
• The focus on sustainability is reflected in the trend where technology companies are increasingly prioritizing Energy-conscious design to support AI computing demands.

Resilient revenue streams that provide stability in volatile transactional markets

The structure of Jones Lang LaSalle Incorporated (JLL)'s business model provides a buffer against market swings, as seen in its consistent growth metrics.

• Resilient revenues grew by 11% in Q2 2025 year-over-year.
• As of Q3 2025, the company achieved eight consecutive quarters of double-digit Adjusted EPS growth.
• Both Resilient and Transactional revenues achieved at least six quarters of consecutive growth as of Q2 2025.
• Year-to-date cash provided by operating activities through Q3 2025 was $182.3 million, the highest through three quarters since 2021.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Customer Relationships

You're looking at how Jones Lang LaSalle Incorporated (JLL) keeps its clients locked in, which is the lifeblood of a service business like this. Honestly, it all comes down to trust built over time, backed by serious global muscle and new tech.

Dedicated, long-term strategic partnerships with corporate clients (average >5 years)

For the Real Estate Management Services, which includes Workplace Management and Property Management, the average client relationship duration is cited as 5+ Years. This longevity suggests that once a client is onboarded, they are deeply integrated into Jones Lang LaSalle Incorporated (JLL)'s service delivery model. This long-term view is crucial because the firm manages a massive footprint for these clients; as of the end of 2024 estimates, this covered 5.3 billion square feet across occupier and investor clients.

The firm's structure supports this through its 'One JLL' approach, which aims to gain deep knowledge about client corporate real estate footprints, business strategies, and organizational priorities through its Work Dynamics business.

High-touch, expert-led advisory and negotiation services

The demand for expert advice remains strong, as evidenced by the firm's recent financial performance. In the third quarter of 2025, Transactional revenues grew 13%. Specifically, Capital Markets Services saw 22% growth, led by strength in debt advisory, investment sales, and equity advisory businesses. Leasing, within Leasing Advisory, outpaced market volumes, growing 8% globally. These figures show that clients are still relying on Jones Lang LaSalle Incorporated (JLL)'s professionals for high-stakes negotiations and transactions, even in a dynamic macro environment. The overall revenue for the third quarter of 2025 hit $6.5 billion, showing the scale at which these expert services are being deployed.

Self-service and data access via digital platforms and AI tools

While the high-touch model is key, the digital layer is becoming non-negotiable for efficiency and insight. Jones Lang LaSalle Incorporated (JLL) is actively implementing its technology portfolio, such as the JLL Azara AI platform, across clients in Workplace Management. The broader industry trend shows that 92% of Corporate Real Estate (CRE) teams have started piloting AI or plan to start this year. For large organizations (100,000+ employees), 46% have embedded AI solutions in their Facilities Management (FM) operations, up from 28% generally. This digital self-service helps clients track things like Scope 1, 2, and 3 emissions using software tools supported by trained professionals. Furthermore, the firm uses insights from large-scale research, like the 2025 Global Consumer Experience Survey, which drew from 12,000 respondents across 19 markets and 64 cities, to inform the design of spaces that enhance experience.

Relationship management is key; this is a people business, defintely.

At its core, this is about people serving people across a massive footprint. Jones Lang LaSalle Incorporated (JLL) has a global workforce of more than 113,000 employees operating in over 80 countries as of late 2025. This scale means relationship management is about coordinating a vast, expert network to deliver consistent service. The firm also manages its supply chain relationships through a formal supplier relationship management (SRM) approach with defined governance and risk tracking.

Here's a quick look at the scale and recent performance underpinning these relationships:

Metric	Value/Period	Source Context
Q3 2025 Revenue	$6.5 billion	Local Currency Growth of 10%
Adjusted Diluted EPS (Q3 2025)	$4.50	Up 29% Year-over-Year
Average Client Relationship (Real Estate Management)	5+ Years	Estimate based on FY 2024 data
Global Workforce Size	More than 113,000 employees	As of late 2025
AI Adoption in Large Org FM Operations	46%	Organizations with 100,000+ employees

The focus on client experience is also reflected in the fact that 69% of consumers globally choose places that align with their personal values over convenience or price.

The firm's ability to generate cash also supports long-term investment in client-facing platforms; year-to-date cash provided by operating activities through Q3 2025 was $182.3 million, the highest through three quarters since 2021.

You need to ensure your internal account teams are tracking relationship health beyond just contract renewal dates. Finance: draft 13-week cash view by Friday.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Channels

You're looking at how Jones Lang LaSalle Incorporated (JLL) gets its services and insights to clients across the globe as of late 2025. It's a mix of boots on the ground, digital tools, and deep market intelligence.

Global network of physical offices in over 80 countries

The physical footprint remains a core channel for Jones Lang LaSalle Incorporated (JLL). This network supports global service delivery and local market expertise, which is key when clients are making multi-market decisions.

As of the second quarter of 2025, Jones Lang LaSalle Incorporated (JLL) reported having operations in over 80 countries around the world. This global reach is supported by a workforce of more than 112,000 employees. This scale is what allows them to service large, multinational corporate and institutional clients consistently. The resilience of their service delivery is evident in their financial results, where Resilient revenues-which include facility and property management services-continued their strong run.

Metric	Value (as of Q2 2025 or H1 2025)
Countries of Operation	Over 80
Total Employees	More than 112,000
Q2 2025 Total Revenue	$6.3 billion
Resilient Revenue Growth (YoY Q2 2025)	Up 11%
Project Management Revenue Growth (YoY Q2 2025)	Up 22%

Direct sales force and relationship managers for large corporate and institutional clients

For the biggest mandates, the channel shifts heavily toward dedicated human capital. This is where relationship managers and specialized sales teams engage directly with corporate real estate executives and institutional investors.

The performance of the transactional and advisory channels reflects the effectiveness of this direct engagement. For instance, through the third quarter of 2025, global office leasing volumes rose to their highest level in six years. Also, the Investment Management segment showed strong capital deployment, raising $2.9 billion in the first half of 2025 alone, surpassing the full-year 2024 capital raise amount. This indicates that the direct channel is successfully converting high-value client relationships into significant fee-generating business.

Digital platforms and proprietary apps for facility and property management

Technology platforms are increasingly vital, especially for the recurring revenue streams within Real Estate Management Services. Jones Lang LaSalle Incorporated (JLL) is pushing its proprietary tech to manage assets more efficiently for clients.

The focus on technology is clear from their internal strategy and external research. For example, their 2025 Global Real Estate Technology Survey showed that 92% of occupiers are running corporate real estate AI pilots, signaling a high level of engagement with digital tools. Internally, the company consolidated its artificial intelligence capabilities into the JLL Partners platform, which features tools like JLL GPT and JLL Azara, aiming to enhance productivity and client outcomes. However, the data also shows that while adoption is widespread, maturity is low; only 5% of CRE occupier teams piloting AI reported achieving all program goals as of late 2025.

Also, a significant portion of the industry is dealing with outdated tech, with 81% of companies reporting at least three existing systems that aren't meeting expectations, pushing 88% to allocate budget for upgrades.

• JLL Partners platform deployment.
• AI pilots running across 92% of surveyed occupiers.
• Legacy system upgrade budget allocation at 88% across the industry.

JLL.com and research publications for market insights and lead generation

Market intelligence published via JLL.com and dedicated research reports acts as a top-of-funnel channel, establishing authority and driving inbound interest.

The research output directly supports the advisory and transactional channels. For example, the firm's analysis of the Asia Pacific office sector in Q2 2025 provided data points like regional vacancy rates stabilizing at 15% and aggregate rents rising by 0.8% quarter-on-quarter, which informs client strategy and transaction advice. Furthermore, the firm's outlook for 2025 suggested that global office leasing over the first nine months of the year rose further to its highest level since 2019, a key metric derived from their market monitoring.

Finance: draft 13-week cash view by Friday.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Customer Segments

You're looking at the client base for Jones Lang LaSalle Incorporated (JLL) as of late 2025, which is heavily segmented by the type of real estate service required, reflecting a strategy focused on both recurring management fees and high-value transactional advice.

Large multinational corporations outsourcing real estate (Workplace Management) represent a core, resilient client base. These clients seek integrated end-to-end real estate management solutions, often involving outsourcing functions like workplace strategy and facilities management. The momentum here is strong, showing consistent growth even when transactional markets are uneven.

• Workplace Management revenue grew 10% year-over-year in the second quarter of 2025.
• On a two-year stacked basis, Workplace Management revenue increased nearly 30% for the second quarter of 2025.
• In the third quarter of 2025, Workplace Management revenue was up 8% compared to the prior year.
• The overall Real Estate Management Services segment, which houses Workplace Management, expanded its top-line by 10% in the third quarter of 2025.

Institutional investors and developers seeking capital markets and investment services are key drivers of the firm's transactional revenue. These clients are deploying significant capital into the market, signaling improving liquidity and confidence, especially in top-quality assets.

The firm's Capital Markets Services segment saw significant acceleration in the third quarter of 2025, driven by strength in debt advisory, investment sales, and equity advisory businesses. For investors, the global direct investment activity reached US$213 billion in the third quarter of 2025.

The Investment Management arm also shows this institutional focus, evidenced by capital raising figures. For instance, Investment Management raised $3.4 billion of private equity capital year-to-date through the third quarter of 2025, surpassing the $2.7 billion raised in the entirety of 2024. As of September 30, 2025, Jones Lang LaSalle Incorporated (JLL) managed $88.5 billion in Assets Under Management (AUM).

Private investors and high-net-worth individuals participate primarily through the Capital Markets and Investment Management services, often alongside institutional players. While specific JLL revenue attribution for this group is not broken out, the broader market activity suggests their involvement. In the U.S., institutional buyers secured some 43% of transactions exceeding $100 million in the third quarter of 2025, up from 27% in 2023.

Public sector and government entities are served through the firm's global scale and Real Estate Management Services, though specific financial data for this client type isn't separately reported. Their needs align with the firm's core offerings in managing large, complex portfolios and executing major projects.

Here's a quick look at the performance of the service lines that directly map to these customer segments for the third quarter of 2025:

Service Line / Segment	Q3 2025 Revenue Growth (YoY)	Key Driver/Metric	Relevant Customer Segment
Workplace Management (within Real Estate Management Services)	8%	Client wins slightly outpacing mandate expansions	Large multinational corporations
Capital Markets Services	22%	Strength in debt advisory, investment sales, and equity advisory	Institutional investors and developers
Investment Management	14%	Higher incentive fees; YTD Private Equity capital raised: $3.4 billion	Institutional and Private Investors
Global Direct Investment Volume (Market Data)	17% increase in Q3 2025	Totaled US$213 billion in Q3 2025	Institutional and Private Investors

The firm's overall third-quarter revenue was $6.5 billion, representing a 10% increase in local currency. This top-line growth was supported by both the resilient businesses, like Workplace Management, and the accelerating transactional businesses, like Capital Markets Services.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Cost Structure

You're looking at the core expenses that keep Jones Lang LaSalle Incorporated (JLL) running, which is a heavy lift given the global scale of their operations. The cost structure is dominated by personnel and the technology needed to support their advisory and management services.

Compensation and Benefits is a major driver. For instance, in the second quarter of 2025, these costs climbed by 7% year-over-year. This reflects the ongoing investment in talent, which is crucial for both their resilient and transactional service lines. To be fair, high commission payouts, especially following strong transactional quarters, can cause short-term cash flow pressure.

The overall expense base is substantial. Platform operating expenses, which cover the day-to-day running of the global infrastructure, reached $24.353B for the trailing twelve months ending September 30, 2025. For context, total operating expenses for the second quarter of 2025 alone hit $6.05 billion.

Technology and AI represent a forward-looking cost commitment. Jones Lang LaSalle Incorporated (JLL) is making ongoing capital expenditure and incremental investments in technology and AI, as these are central to their growth strategy for driving productivity and digital transformation across the platform.

Restructuring and acquisition charges are variable but notable. In the third quarter of 2025, the expense for restructuring and acquisition charges was $20.5 million higher compared to the third quarter of 2024, primarily due to changes in earn-out liabilities from prior deals.

The costs directly tied to client delivery are significant, particularly Gross Contract Costs (GCC), which cover client-dedicated employees and subcontractors that are reimbursed through fees. The outline specifies a figure for this category from the prior year:

Cost Component	Reporting Period	Reported Amount
Gross Contract Costs (GCC)	2024 (As specified)	$15.391 million
Gross Contract Costs (GCC)	Q1 2024 (Actual Filing)	$3,498.7 million
Segment Operating Expenses (Total)	Q3 2025	$4,905.1 million
Segment Platform Operating Expenses	Q3 2025	$1,895.4 million

You can see how the required GCC figure contrasts with the actual segment-level costs found in filings. The difference between the total Segment Operating Expenses and the Segment Platform Operating Expenses for Q3 2025 implies that the Gross Contract Costs for that quarter alone were approximately $3,009.7 million ($4,905.1 million minus $1,895.4 million).

The cost structure also involves specific, discrete expenses that impact GAAP results, such as the approximately $14 million incremental expense recognized in Q2 2025 related to an enhanced loss-share agreement with Fannie Mae for a specific loan portfolio.

Here's a quick look at some of the key expense-related metrics from recent quarters:

• Q2 2025 Total operating expenses: $6.05 billion.
• Q2 2025 Equity losses (primarily Tech investments): $27.4 million.
• Q3 2025 Year-to-date cash provided by operating activities: $182.3 million (highest through three quarters since 2021).
• 2024 Full-Year Revenue: $23.4 billion.

Finance: draft 13-week cash view by Friday.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Revenue Streams

You're looking at the hard numbers driving Jones Lang LaSalle Incorporated (JLL)'s revenue engine as of late 2025. This isn't about strategy fluff; it's about the actual dollars and growth rates coming in the door.

Resilient revenues, which cover things like Workplace and Property Management fees, continue to show solid, dependable growth. For the third quarter of 2025, this stream was up 9% year-over-year in local currency. This segment is the bedrock, showing consistent performance even when the market is choppy.

The Transactional revenues-think Leasing and Investment Sales-are showing real acceleration, which is a good sign for market confidence. These revenues grew by 13% in Q3 2025. This growth is defintely being powered by the Capital Markets side of the business.

Here's a quick look at the Q3 2025 revenue performance across the key streams:

Revenue Stream Category	Q3 2025 YoY Growth (Local Currency)	Key Driver Detail
Resilient Revenues	9%	Project Management and Workplace Management growth
Transactional Revenues (Total)	13%	Led by Investment Sales, Debt/Equity Advisory, and Leasing
Leasing Advisory Revenue	8%	Office leasing globally up 14%; Industrial leasing up 6% globally
Capital Markets Services Revenue	22%	Debt advisory up 47%; Investment sales up 22% (two-year stacked growth also strong)

Investment Management fees are also a key component, with revenue growth in Q3 2025 being driven by higher incentive fees. For the third quarter of 2025, these incentive fees specifically totaled $16.5 million, compared to no activity in the prior-year quarter. The segment revenue overall was up 14%.

Advisory and consulting fees, which are heavily embedded in the Transactional segment, show strong activity, particularly in debt and equity advisory. For instance, Debt advisory revenue was up 47% in the quarter. This shows clients are actively seeking financing and structuring advice.

Looking ahead, the company has set a clear financial goal for the full year. The 2025 Fee Revenue target is currently projected to be in the range of $10 billion to $11 billion. This target reflects management's confidence in the continued recovery of transactional activity and the stability of the resilient fee base.

You can see the key components that make up the Investment Management fees:

• Investment Management Revenue Growth (Q3 2025): 14%
• Q3 2025 Incentive Fees: $16.5 million
• Private Equity Capital Raised YTD 2025: $3.4 billion
• Private Equity Capital Raised Full Year 2024: $2.7 billion

Finance: draft 13-week cash view by Friday.