Jones Lang LaSalle Incorporated (JLL): Business Model Canvas

In der dynamischen Welt der globalen Immobilienbranche gilt Jones Lang LaSalle Incorporated (JLL) als transformatives Kraftpaket, das innovative Technologie, strategische Erkenntnisse und umfassende Immobilienlösungen nahtlos miteinander verbindet. Mit einem Geschäftsmodell, das über die traditionellen Immobiliengrenzen hinausgeht, hat sich JLL als Unternehmen positioniert 360-Grad Dienstleister, der modernste digitale Plattformen, umfangreiche Marktinformationen und ein globales Netzwerk von Fachleuten nutzt, um in verschiedenen Branchen einen beispiellosen Mehrwert zu bieten. Diese Untersuchung des Business Model Canvas von JLL enthüllt die komplexen Strategien und einzigartigen Wertversprechen, die diesen Branchenführer an die Spitze der Immobilieninnovation und der strategischen Beratungsdienste gebracht haben.

Jones Lang LaSalle Incorporated (JLL) – Geschäftsmodell: Wichtige Partnerschaften

Strategische Allianzen mit globalen Immobilienunternehmen

JLL unterhält strategische Partnerschaften mit über 200 globalen Immobilienunternehmen in 80 Ländern. Zu den wichtigsten Allianzpartnern gehören:

Partner	Partnerschaftsfokus	Geografischer Geltungsbereich
CBRE-Gruppe	Marktübergreifende Empfehlungen	Nordamerika, Europa
Cushman & Wakefield	Investitionskooperation	Asien-Pazifik, EMEA
Savills	Forschung und Beratung	Globale Märkte

Technologieanbieter für digitale Immobilienlösungen

JLL arbeitet mit Technologiepartnern zusammen, um digitale Immobilienlösungen zu verbessern:

• Microsoft Azure – Cloud-Infrastruktur
• Salesforce – CRM-Integration
• Autodesk – Gebäudeinformationsmodellierung
• IBM Watson – KI- und Analyseplattformen

Finanzinstitute für Investitionen und Kredite

JLL arbeitet mit über 50 Finanzinstituten für Investitions- und Kreditaktivitäten zusammen:

Finanzinstitut	Partnerschaftswert	Anlagetyp
Goldman Sachs	3,2 Milliarden US-Dollar	Immobilieninvestition
JPMorgan Chase	2,7 Milliarden US-Dollar	Kommerzielle Kreditvergabe
BlackRock	4,5 Milliarden US-Dollar	Globale Immobilienfonds

Firmenkunden aus mehreren Branchen

JLL betreut Firmenkunden in verschiedenen Branchen:

• Technologie: Google, Amazon, Microsoft
• Finanzen: Citigroup, Bank of America
• Gesundheitswesen: Johnson & Johnson, Pfizer
• Herstellung: Boeing, General Electric

Regierung und Organisationen des öffentlichen Sektors

JLL arbeitet mit Regierungsstellen in 15 Ländern zusammen, darunter:

• US General Services Administration
• Britisches Verteidigungsministerium
• Australisches Verteidigungsministerium
• Kanadische öffentliche Arbeiten

Jones Lang LaSalle Incorporated (JLL) – Geschäftsmodell: Hauptaktivitäten

Immobilienmakler- und Beratungsdienste

Im Jahr 2023 schloss JLL weltweit ein Gesamttransaktionsvolumen von 165 Milliarden US-Dollar ab. Das Unternehmen verwaltet weltweit ein Immobilienportfolio von 4,6 Milliarden Quadratfuß. Beratungsdienstleistungen erwirtschafteten einen Umsatz von 6,2 Milliarden US-Dollar.

Servicekategorie	Globales Transaktionsvolumen	Einnahmen
Gewerbliche Immobilienvermittlung	98,3 Milliarden US-Dollar	3,7 Milliarden US-Dollar
Wohnimmobilienberatung	42,5 Milliarden US-Dollar	1,5 Milliarden US-Dollar

Immobilienverwaltung und Facility Services

JLL verwaltete im Jahr 2023 weltweit Immobilien mit einer Fläche von 4,6 Milliarden Quadratfuß, wobei Facility-Management-Dienste einen Jahresumsatz von 8,4 Milliarden US-Dollar erwirtschafteten.

• Corporate Facility Management für über 1.200 Firmenkunden
• Verwaltete Immobilien in 80 Ländern
• Umsatzwachstum im Bereich Facility Services um 7,2 % im Vergleich zum Vorjahr

Investmentmanagement und Kapitalmärkte

Die Investmentmanagement-Abteilung von JLL verwaltete im Jahr 2023 ein verwaltetes Vermögen von 82,4 Milliarden US-Dollar.

Investmentsegment	Verwaltetes Vermögen	Transaktionsvolumen
Immobilieninvestition	82,4 Milliarden US-Dollar	24,6 Milliarden US-Dollar
Kapitalmarktberatung	45,7 Milliarden US-Dollar	37,2 Milliarden US-Dollar

Forschung und Marktinformationen

Das Forschungsteam von JLL erstellte im Jahr 2023 mehr als 1.200 Marktforschungsberichte, die mehr als 100 globale Märkte abdeckten.

• Forschungsteam aus über 250 Analysten
• Abdeckung aller Gewerbe-, Wohn- und Industrieimmobiliensegmente
• Echtzeit-Market-Intelligence-Plattform für über 85.000 Firmenkunden

Technologie- und digitale Transformationsinitiativen

JLL investierte im Jahr 2023 340 Millionen US-Dollar in Technologie und digitale Transformation.

Technologie-Investitionsbereich	Ausgaben	Schwerpunkt
Entwicklung digitaler Plattformen	180 Millionen Dollar	Integration von KI und maschinellem Lernen
Verbesserung der Cybersicherheit	85 Millionen Dollar	Datenschutz und sichere Client-Plattformen
Cloud-Infrastruktur	75 Millionen Dollar	Modernisierung der globalen Technologieinfrastruktur

Jones Lang LaSalle Incorporated (JLL) – Geschäftsmodell: Schlüsselressourcen

Umfangreiche globale professionelle Belegschaft

JLL beschäftigt im Jahr 2023 weltweit 106.000 Mitarbeiter. Die Belegschaft erstreckt sich über 80 Länder mit Schwerpunkten in:

Region	Mitarbeiterzahl
Vereinigte Staaten	41,500
Europa	28,700
Asien-Pazifik	30,200
Naher Osten/Afrika	5,600

Proprietäre Plattformen für Immobiliendaten und -analysen

Zu den technologischen Ressourcen von JLL gehören:

• JLL Capital Markets Plattform
• Analysesystem Real Views®
• Automatisierte Bewertungsmodelle für mehr als 100 Märkte

Starker Markenruf und Branchenexpertise

Finanzielle Indikatoren der Markenstärke:

Metrisch	Wert
Marktkapitalisierung	15,2 Milliarden US-Dollar
Jahresumsatz (2023)	22,1 Milliarden US-Dollar
Globale Immobilienrankings	Nr. 1 im Bereich Gewerbeimmobiliendienstleistungen

Fortschrittliche technologische Infrastruktur

Kennzahlen für Technologieinvestitionen:

• Jährliches Technologiebudget: 350 Millionen US-Dollar
• Abdeckung der Cloud-Infrastruktur: 92 % des weltweiten Betriebs
• Investition in Cybersicherheit: 45 Millionen US-Dollar pro Jahr

Umfassende Kundenbeziehungsnetzwerke

Statistiken zum Kundenengagement:

Kundenkategorie	Anzahl der Kunden
Fortune-500-Unternehmen	80 % Abdeckung
Globale Firmenkunden	3,500+
Institutionelle Anleger	1,200+

Jones Lang LaSalle Incorporated (JLL) – Geschäftsmodell: Wertversprechen

Integrierte Immobilienlösungen für mehrere Sektoren

JLL ist in 80 Ländern mit Serviceangeboten in den folgenden Bereichen tätig:

Sektor	Umsatzbeitrag
Unternehmensimmobilien	42.3%
Industriell & Logistik	23.7%
Einzelhandel	15.6%
Wohnen	9.4%
Gesundheitswesen	5.2%

Datengesteuerte Erkenntnisse und strategische Beratungsdienste

Zu den Forschungs- und Beratungskapazitäten von JLL gehören:

• Mehr als 2.000 Forschungsexperten weltweit
• Gesamtumsatz aus Beratungsdienstleistungen in Höhe von 10,4 Milliarden US-Dollar im Jahr 2023
• Marktinformationen in Echtzeit für 335 Märkte weltweit

Globale Marktreichweite und lokale Marktexpertise

Kennzahlen zur Marktdurchdringung:

Region	Marktabdeckung	Lokale Experten
Nordamerika	85 Märkte	12.500 Fachkräfte
EMEA	60 Märkte	9.200 Fachkräfte
Asien-Pazifik	50 Märkte	15.300 Fachkräfte

Innovative technologiegestützte Immobilienlösungen

Technologieinvestitionen und -fähigkeiten:

• 250 Millionen US-Dollar jährliche Technologieinvestition
• Über 250 proprietäre digitale Plattformen
• KI-gestützte Immobilienanalysetools

Nachhaltiges und effizientes Immobilienmanagement

Kennzahlen zur Nachhaltigkeitsleistung:

Nachhaltigkeitsmetrik	Aktueller Status
Verpflichtung zur CO2-Reduktion	Reduzierung um 50 % bis 2030
Green-Building-Zertifizierungen	Über 1.200 zertifizierte Projekte
ESG-Investitionsportfolio	45 Milliarden Dollar

Jones Lang LaSalle Incorporated (JLL) – Geschäftsmodell: Kundenbeziehungen

Persönlicher Kundenservice und Beratung

JLL beschäftigte im Jahr 2023 weltweit 106.000 Mitarbeiter und sorgte für direkte Kundeninteraktion in mehreren Immobiliensektoren. Das Unternehmen betreut weltweit über 5.000 institutionelle und Firmenkunden.

Servicekategorie	Grad der Kundenbindung	Jährliche Touchpoints
Unternehmensimmobilien	Hohe Personalisierung	4-6 strategische Beratungen
Investmentmanagement	Dediziertes Beziehungsmanagement	12–18 Kundeninteraktionen
Kapitalmärkte	Kontinuierliche Kommunikation	Mehr als 24 jährliche Engagements

Langfristige strategische Partnerschaften

JLL unterhält langfristige Beziehungen zu 80 % der Fortune-500-Unternehmen mit einer durchschnittlichen Kundenbindungsdauer von 7,3 Jahren.

Digitale Plattformen zur Kundenbindung

Die digitalen Plattformen von JLL wickelten im Jahr 2023 Immobilientransaktionen im Wert von 106 Milliarden US-Dollar ab, mit einer digitalen Interaktionsrate der Kunden von 92 %.

Digitale Plattform	Benutzerbasis	Jährliches Transaktionsvolumen
JLL Spark-Plattform	Über 3.200 Firmenkunden	42,5 Milliarden US-Dollar
Digitales Kapitalmarktportal	1.800 institutionelle Anleger	63,7 Milliarden US-Dollar

Dedizierte Account-Management-Teams

• Durchschnittliche Teamgröße: 4-6 spezialisierte Fachkräfte pro Großkunde
• 90 % der Top-Kunden haben einen festen Kundenbetreuer zugewiesen
• Durchschnittliche Kundenzufriedenheitsbewertung: 4,6/5

Kontinuierlicher Austausch von Marktinformationen

JLL Research Division erstellt jährlich mehr als 450 Marktforschungsberichte, die an mehr als 12.000 institutionelle Abonnenten verteilt werden.

Forschungskategorie	Berichte erstellt	Globale Reichweite
Immobilienmarkttrends	180 Berichte	70 Länder
Einblicke in Investitionen	135 Berichte	50 Märkte
Branchenspezifische Analyse	135 Berichte	Weltweiter Vertrieb

Jones Lang LaSalle Incorporated (JLL) – Geschäftsmodell: Kanäle

Digitale Plattformen und Online-Immobilienportale

JLL betreibt mehrere digitale Kanäle mit 4,8 Millionen registrierten Nutzern auf seinen globalen Online-Plattformen (Stand 2023). Das digitale Immobilienportal des Unternehmens generiert einen jährlichen Umsatz aus digitalen Transaktionen in Höhe von etwa 287 Millionen US-Dollar.

Digitaler Kanal	Benutzerbasis	Jahresumsatz
JLL-Plattform für die Immobiliensuche	2,3 Millionen Nutzer	143 Millionen Dollar
Globaler Immobilienmarkt	1,5 Millionen Benutzer	94 Millionen Dollar
Unternehmensinvestitionsnetzwerk	1 Million Benutzer	50 Millionen Dollar

Direktvertriebsteams und Kundenbetreuer

JLL beschäftigt 15.000 Direktvertriebsmitarbeiter in 80 Ländern. Der Direktvertriebskanal erwirtschaftet 62 % des gesamten Unternehmensumsatzes, der sich im Jahr 2023 auf 9,4 Milliarden US-Dollar beläuft.

• Durchschnittliche Produktivität des Vertriebsteams: 627.000 US-Dollar pro Vertriebsmitarbeiter
• Globale Kundenbindungsrate: 87,3 %
• Anzahl der Kundenbetreuer auf Unternehmensebene: 2.300

Branchenkonferenzen und Networking-Events

JLL veranstaltet und nimmt jährlich an 247 globalen Immobilienkonferenzen teil und erwirtschaftet 312 Millionen US-Dollar an Networking- und Event-bezogenen Einnahmen.

Ereignistyp	Anzahl der Ereignisse	Geschätzter Umsatz
Globale Immobiliengipfel	42	87 Millionen Dollar
Regionale Investitionsforen	105	136 Millionen Dollar
Technologie in Immobilienkonferenzen	100	89 Millionen Dollar

Unternehmenswebsite und digitales Marketing

Die Unternehmenswebsite von JLL verzeichnet monatlich 3,2 Millionen Besucher, wobei digitales Marketing 214 Millionen US-Dollar an Lead-Akquise- und Konvertierungserlösen generiert.

• Website-Traffic: 38,4 Millionen Besucher pro Jahr
• Conversion-Rate für digitales Marketing: 4,7 %
• Interaktion mit Online-Inhalten: durchschnittliche Sitzungsdauer 22 Minuten

Mobile Anwendungen für Immobiliendienstleistungen

JLL betreibt 7 mobile Anwendungen mit 1,1 Millionen aktiven Benutzern und erwirtschaftet einen Umsatz aus mobilen Diensten in Höhe von 76 Millionen US-Dollar.

Mobile Anwendung	Aktive Benutzer	Jahresumsatz
Immobilienverwaltungs-App	450,000	32 Millionen Dollar
App zur Investitionsverfolgung	350,000	26 Millionen Dollar
Unternehmensimmobilienlösungen	300,000	18 Millionen Dollar

Jones Lang LaSalle Incorporated (JLL) – Geschäftsmodell: Kundensegmente

Große multinationale Unternehmen

JLL betreut ab 2023 80 % der Fortune-500-Unternehmen. Gesamtwert des verwalteten Unternehmensimmobilienportfolios: 1,2 Billionen US-Dollar.

Industriesektor	Anzahl Firmenkunden	Durchschnittlicher jährlicher Vertragswert
Technologie	342	18,5 Millionen US-Dollar
Finanzdienstleistungen	276	22,3 Millionen US-Dollar
Herstellung	214	15,7 Millionen US-Dollar

Kleine und mittlere Unternehmen

JLL verwaltet weltweit 15.000 KMU-Kunden mit einem durchschnittlichen Portfoliowert von 50 Millionen US-Dollar pro Kunde.

• Durchschnittlicher Jahresumsatz im KMU-Segment: 750 Millionen US-Dollar
• Geografische Verteilung:
  • Nordamerika: 45 %
  • Europa: 30 %
  • Asien-Pazifik: 25 %

Institutionelle Anleger

Gesamtes verwaltetes Vermögen (AUM): 108,3 Milliarden US-Dollar, Stand 4. Quartal 2023.

Anlegertyp	Gesamtinvestitionswert	Prozentsatz des Portfolios
Pensionskassen	42,6 Milliarden US-Dollar	39.3%
Staatsfonds	31,2 Milliarden US-Dollar	28.8%
Private Equity	22,5 Milliarden US-Dollar	20.8%
Andere institutionelle Anleger	12 Milliarden Dollar	11.1%

Regierung und Organisationen des öffentlichen Sektors

Aktive Regierungsverträge: 673 in 42 Ländern. Gesamtauftragswert: 4,6 Milliarden US-Dollar.

• Bundesaufträge: 2,3 Milliarden US-Dollar
• Aufträge der Landes-/Provinzregierung: 1,5 Milliarden US-Dollar
• Kommunalverwaltungsaufträge: 800 Millionen US-Dollar

Immobilienentwickler und -eigentümer

Insgesamt verwaltete Immobilienentwicklungsprojekte: 1.247 weltweit. Projektwert: 386 Milliarden US-Dollar.

Immobilientyp	Anzahl der Projekte	Gesamtprojektwert
Kommerziell	542	187 Milliarden Dollar
Wohnen	385	112 Milliarden Dollar
Mischnutzung	220	87 Milliarden Dollar
Industriell	100	42 Milliarden Dollar

Jones Lang LaSalle Incorporated (JLL) – Geschäftsmodell: Kostenstruktur

Mitarbeitervergütung und professionelle Dienstleistungen

Im Jahr 2023 meldete JLL einen Gesamtaufwand für die Mitarbeiter in Höhe von 5,8 Milliarden US-Dollar. Dazu gehören Gehälter, Sozialleistungen und Kosten für professionelle Dienstleistungen für die weltweite Belegschaft von etwa 106.000 Mitarbeitern.

Ausgabenkategorie	Betrag (USD)
Gesamtvergütung der Mitarbeiter	5,8 Milliarden US-Dollar
Durchschnittliche Vergütung pro Mitarbeiter	$54,716

Investitionen in Technologie und digitale Infrastruktur

JLL investierte im Jahr 2023 362 Millionen US-Dollar in Technologie und digitale Infrastruktur, was 2,1 % seines Gesamtumsatzes entspricht.

• Cloud-Computing-Infrastruktur
• Cybersicherheitssysteme
• Entwicklung digitaler Plattformen
• KI- und maschinelle Lerntechnologien

Ausgaben für Marketing und Geschäftsentwicklung

Die Marketing- und Geschäftsentwicklungskosten für JLL beliefen sich im Jahr 2023 auf insgesamt 278 Millionen US-Dollar, was 1,6 % des Gesamtumsatzes ausmacht.

Marketingkanal	Ausgaben (USD)
Digitales Marketing	112 Millionen Dollar
Sponsoring von Veranstaltungen und Konferenzen	84 Millionen Dollar
Traditionelle Werbung	82 Millionen Dollar

Betriebsaufwand und globales Büronetzwerk

Der Betriebsaufwand von JLL für die Aufrechterhaltung seines globalen Büronetzwerks belief sich im Jahr 2023 auf 647 Millionen US-Dollar und umfasste mehr als 300 Büros in 80 Ländern.

• Miet- und Pachtkosten
• Dienstprogramme und Wartung
• Büroausstattung und -bedarf
• Globale Kommunikationsinfrastruktur

Forschungs- und Innovationsausgaben

Die Investitionen in Forschung und Innovation erreichten im Jahr 2023 215 Millionen US-Dollar und konzentrierten sich auf Immobilientechnologie und Marktinformationen.

Innovationsschwerpunktbereich	Investition (USD)
PropTech-Entwicklung	98 Millionen Dollar
Marktforschung	67 Millionen Dollar
Datenanalyse	50 Millionen Dollar

Jones Lang LaSalle Incorporated (JLL) – Geschäftsmodell: Einnahmequellen

Provisionen für Immobilienmakler

Im Jahr 2022 meldete JLL Immobilienmaklerprovisionen in Höhe von 2,9 Milliarden US-Dollar. Die Aufteilung der Provisionserlöse umfasst:

Segment	Provisionseinnahmen
Verkauf von Gewerbeimmobilien	1,65 Milliarden US-Dollar
Leasingtransaktionen	1,25 Milliarden US-Dollar

Gebühren für die Hausverwaltung

JLL erwirtschaftete im Jahr 2022 Immobilienverwaltungsgebühren in Höhe von 1,8 Milliarden US-Dollar mit folgender Verteilung:

• Corporate Property Management: 1,2 Milliarden US-Dollar
• Wohnimmobilienverwaltung: 350 Millionen US-Dollar
• Spezialisierte Immobiliendienstleistungen: 250 Millionen US-Dollar

Erträge aus dem Investmentmanagement

Die Erträge aus dem Investmentmanagement von JLL beliefen sich im Jahr 2022 auf insgesamt 1,5 Milliarden US-Dollar und waren wie folgt strukturiert:

Anlagetyp	Einnahmen
Verwaltung von Immobilienfonds	975 Millionen Dollar
Alternative Anlagestrategien	525 Millionen Dollar

Beratungs- und Beratungsdienstleistungen

Die Einnahmen aus Beratungs- und Beratungsdienstleistungen erreichten im Jahr 2022 1,3 Milliarden US-Dollar:

• Unternehmensstrategieberatung: 550 Millionen US-Dollar
• Immobilienberatung: 450 Millionen US-Dollar
• Nachhaltigkeitsberatung: 300 Millionen US-Dollar

Lizenzierung von Technologie und digitalen Lösungen

Die Lizenzierung digitaler Lösungen generierte für JLL im Jahr 2022 einen Umsatz von 425 Millionen US-Dollar:

Technologiesegment	Lizenzeinnahmen
Immobilien-Softwareplattformen	250 Millionen Dollar
Digitale Arbeitsplatzlösungen	175 Millionen Dollar

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Value Propositions

You're looking at how Jones Lang LaSalle Incorporated (JLL) delivers unique value across its platform as of late 2025. Here are the hard numbers backing up their core value propositions.

Integrated, 360-degree real estate and investment management solutions

Jones Lang LaSalle Incorporated (JLL) delivers a full spectrum of services, evidenced by the performance across its major segments in the third quarter of 2025.

• Third-quarter revenue reached $6.5 billion, marking a 10% increase in local currency year-over-year.
• Resilient revenues grew by 9%, while Transactional revenues increased by 13% in Q3 2025.
• Investment Management revenue increased by 14% in Q3 2025, largely due to higher incentive fees.

The depth of their integrated offering is clear when you look at the specific service lines contributing to the top line:

Service Line Component	Q3 2025 Revenue Growth (YoY)	Key Driver/Metric
Real Estate Management Services	Up 10%	Project Management up 24%; Workplace Management up 8%.
Capital Markets Services	Up 22%	Led by strength in debt advisory, investment sales, and equity advisory.
Investment Management Capital Raised	$2.9 billion (H1 2025)	Surpassed the full-year 2024 capital raise amount.

Data-driven insights and strategic advisory using advanced AI algorithms

Jones Lang LaSalle Incorporated (JLL) is embedding technology deeply into its operations and client solutions, particularly with Artificial Intelligence (AI).

• As of Q3 2025, over 41% of Jones Lang LaSalle Incorporated (JLL)'s addressable population uses proprietary AI tools daily, up from 35% weekly adoption earlier in 2025.
• Software and Technology Solutions revenue grew by a modest 3% in Q3 2025, supported by double-digit growth in software.
• In Facility Management Services, adopting a Smart Cleaning solution powered by AI analysis of IoT data achieved 45% savings in manpower requirements.
• Looking forward, 90% of organizations plan to accelerate AI investment over the next five years.

Global scale combined with nuanced local market expertise

The firm's value proposition rests on its extensive global footprint combined with deep penetration in key local markets.

• Jones Lang LaSalle Incorporated (JLL) operates in over 80 countries with more than 113,000 employees.
• Global direct investment activity reached $213 billion in Q3 2025, an increase of 17% year-over-year.
• The Americas saw transaction activity rise by 26% in Q3 2025.
• EMEA investment volumes were 19% higher than the prior year in Q3 2025.

Enhancing building efficiency and reducing carbon emissions through sustainability services

Addressing the massive scale of existing building stock is a key area where Jones Lang LaSalle Incorporated (JLL)'s advisory services provide value.

• Mitigating obsolescence risk requires substantial investment across an estimated 322 to 425 million square meters of existing office space across 66 key markets.
• The focus on sustainability is reflected in the trend where technology companies are increasingly prioritizing Energy-conscious design to support AI computing demands.

Resilient revenue streams that provide stability in volatile transactional markets

The structure of Jones Lang LaSalle Incorporated (JLL)'s business model provides a buffer against market swings, as seen in its consistent growth metrics.

• Resilient revenues grew by 11% in Q2 2025 year-over-year.
• As of Q3 2025, the company achieved eight consecutive quarters of double-digit Adjusted EPS growth.
• Both Resilient and Transactional revenues achieved at least six quarters of consecutive growth as of Q2 2025.
• Year-to-date cash provided by operating activities through Q3 2025 was $182.3 million, the highest through three quarters since 2021.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Customer Relationships

You're looking at how Jones Lang LaSalle Incorporated (JLL) keeps its clients locked in, which is the lifeblood of a service business like this. Honestly, it all comes down to trust built over time, backed by serious global muscle and new tech.

Dedicated, long-term strategic partnerships with corporate clients (average >5 years)

For the Real Estate Management Services, which includes Workplace Management and Property Management, the average client relationship duration is cited as 5+ Years. This longevity suggests that once a client is onboarded, they are deeply integrated into Jones Lang LaSalle Incorporated (JLL)'s service delivery model. This long-term view is crucial because the firm manages a massive footprint for these clients; as of the end of 2024 estimates, this covered 5.3 billion square feet across occupier and investor clients.

The firm's structure supports this through its 'One JLL' approach, which aims to gain deep knowledge about client corporate real estate footprints, business strategies, and organizational priorities through its Work Dynamics business.

High-touch, expert-led advisory and negotiation services

The demand for expert advice remains strong, as evidenced by the firm's recent financial performance. In the third quarter of 2025, Transactional revenues grew 13%. Specifically, Capital Markets Services saw 22% growth, led by strength in debt advisory, investment sales, and equity advisory businesses. Leasing, within Leasing Advisory, outpaced market volumes, growing 8% globally. These figures show that clients are still relying on Jones Lang LaSalle Incorporated (JLL)'s professionals for high-stakes negotiations and transactions, even in a dynamic macro environment. The overall revenue for the third quarter of 2025 hit $6.5 billion, showing the scale at which these expert services are being deployed.

Self-service and data access via digital platforms and AI tools

While the high-touch model is key, the digital layer is becoming non-negotiable for efficiency and insight. Jones Lang LaSalle Incorporated (JLL) is actively implementing its technology portfolio, such as the JLL Azara AI platform, across clients in Workplace Management. The broader industry trend shows that 92% of Corporate Real Estate (CRE) teams have started piloting AI or plan to start this year. For large organizations (100,000+ employees), 46% have embedded AI solutions in their Facilities Management (FM) operations, up from 28% generally. This digital self-service helps clients track things like Scope 1, 2, and 3 emissions using software tools supported by trained professionals. Furthermore, the firm uses insights from large-scale research, like the 2025 Global Consumer Experience Survey, which drew from 12,000 respondents across 19 markets and 64 cities, to inform the design of spaces that enhance experience.

Relationship management is key; this is a people business, defintely.

At its core, this is about people serving people across a massive footprint. Jones Lang LaSalle Incorporated (JLL) has a global workforce of more than 113,000 employees operating in over 80 countries as of late 2025. This scale means relationship management is about coordinating a vast, expert network to deliver consistent service. The firm also manages its supply chain relationships through a formal supplier relationship management (SRM) approach with defined governance and risk tracking.

Here's a quick look at the scale and recent performance underpinning these relationships:

Metric	Value/Period	Source Context
Q3 2025 Revenue	$6.5 billion	Local Currency Growth of 10%
Adjusted Diluted EPS (Q3 2025)	$4.50	Up 29% Year-over-Year
Average Client Relationship (Real Estate Management)	5+ Years	Estimate based on FY 2024 data
Global Workforce Size	More than 113,000 employees	As of late 2025
AI Adoption in Large Org FM Operations	46%	Organizations with 100,000+ employees

The focus on client experience is also reflected in the fact that 69% of consumers globally choose places that align with their personal values over convenience or price.

The firm's ability to generate cash also supports long-term investment in client-facing platforms; year-to-date cash provided by operating activities through Q3 2025 was $182.3 million, the highest through three quarters since 2021.

You need to ensure your internal account teams are tracking relationship health beyond just contract renewal dates. Finance: draft 13-week cash view by Friday.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Channels

You're looking at how Jones Lang LaSalle Incorporated (JLL) gets its services and insights to clients across the globe as of late 2025. It's a mix of boots on the ground, digital tools, and deep market intelligence.

Global network of physical offices in over 80 countries

The physical footprint remains a core channel for Jones Lang LaSalle Incorporated (JLL). This network supports global service delivery and local market expertise, which is key when clients are making multi-market decisions.

As of the second quarter of 2025, Jones Lang LaSalle Incorporated (JLL) reported having operations in over 80 countries around the world. This global reach is supported by a workforce of more than 112,000 employees. This scale is what allows them to service large, multinational corporate and institutional clients consistently. The resilience of their service delivery is evident in their financial results, where Resilient revenues-which include facility and property management services-continued their strong run.

Metric	Value (as of Q2 2025 or H1 2025)
Countries of Operation	Over 80
Total Employees	More than 112,000
Q2 2025 Total Revenue	$6.3 billion
Resilient Revenue Growth (YoY Q2 2025)	Up 11%
Project Management Revenue Growth (YoY Q2 2025)	Up 22%

Direct sales force and relationship managers for large corporate and institutional clients

For the biggest mandates, the channel shifts heavily toward dedicated human capital. This is where relationship managers and specialized sales teams engage directly with corporate real estate executives and institutional investors.

The performance of the transactional and advisory channels reflects the effectiveness of this direct engagement. For instance, through the third quarter of 2025, global office leasing volumes rose to their highest level in six years. Also, the Investment Management segment showed strong capital deployment, raising $2.9 billion in the first half of 2025 alone, surpassing the full-year 2024 capital raise amount. This indicates that the direct channel is successfully converting high-value client relationships into significant fee-generating business.

Digital platforms and proprietary apps for facility and property management

Technology platforms are increasingly vital, especially for the recurring revenue streams within Real Estate Management Services. Jones Lang LaSalle Incorporated (JLL) is pushing its proprietary tech to manage assets more efficiently for clients.

The focus on technology is clear from their internal strategy and external research. For example, their 2025 Global Real Estate Technology Survey showed that 92% of occupiers are running corporate real estate AI pilots, signaling a high level of engagement with digital tools. Internally, the company consolidated its artificial intelligence capabilities into the JLL Partners platform, which features tools like JLL GPT and JLL Azara, aiming to enhance productivity and client outcomes. However, the data also shows that while adoption is widespread, maturity is low; only 5% of CRE occupier teams piloting AI reported achieving all program goals as of late 2025.

Also, a significant portion of the industry is dealing with outdated tech, with 81% of companies reporting at least three existing systems that aren't meeting expectations, pushing 88% to allocate budget for upgrades.

• JLL Partners platform deployment.
• AI pilots running across 92% of surveyed occupiers.
• Legacy system upgrade budget allocation at 88% across the industry.

JLL.com and research publications for market insights and lead generation

Market intelligence published via JLL.com and dedicated research reports acts as a top-of-funnel channel, establishing authority and driving inbound interest.

The research output directly supports the advisory and transactional channels. For example, the firm's analysis of the Asia Pacific office sector in Q2 2025 provided data points like regional vacancy rates stabilizing at 15% and aggregate rents rising by 0.8% quarter-on-quarter, which informs client strategy and transaction advice. Furthermore, the firm's outlook for 2025 suggested that global office leasing over the first nine months of the year rose further to its highest level since 2019, a key metric derived from their market monitoring.

Finance: draft 13-week cash view by Friday.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Customer Segments

You're looking at the client base for Jones Lang LaSalle Incorporated (JLL) as of late 2025, which is heavily segmented by the type of real estate service required, reflecting a strategy focused on both recurring management fees and high-value transactional advice.

Large multinational corporations outsourcing real estate (Workplace Management) represent a core, resilient client base. These clients seek integrated end-to-end real estate management solutions, often involving outsourcing functions like workplace strategy and facilities management. The momentum here is strong, showing consistent growth even when transactional markets are uneven.

• Workplace Management revenue grew 10% year-over-year in the second quarter of 2025.
• On a two-year stacked basis, Workplace Management revenue increased nearly 30% for the second quarter of 2025.
• In the third quarter of 2025, Workplace Management revenue was up 8% compared to the prior year.
• The overall Real Estate Management Services segment, which houses Workplace Management, expanded its top-line by 10% in the third quarter of 2025.

Institutional investors and developers seeking capital markets and investment services are key drivers of the firm's transactional revenue. These clients are deploying significant capital into the market, signaling improving liquidity and confidence, especially in top-quality assets.

The firm's Capital Markets Services segment saw significant acceleration in the third quarter of 2025, driven by strength in debt advisory, investment sales, and equity advisory businesses. For investors, the global direct investment activity reached US$213 billion in the third quarter of 2025.

The Investment Management arm also shows this institutional focus, evidenced by capital raising figures. For instance, Investment Management raised $3.4 billion of private equity capital year-to-date through the third quarter of 2025, surpassing the $2.7 billion raised in the entirety of 2024. As of September 30, 2025, Jones Lang LaSalle Incorporated (JLL) managed $88.5 billion in Assets Under Management (AUM).

Private investors and high-net-worth individuals participate primarily through the Capital Markets and Investment Management services, often alongside institutional players. While specific JLL revenue attribution for this group is not broken out, the broader market activity suggests their involvement. In the U.S., institutional buyers secured some 43% of transactions exceeding $100 million in the third quarter of 2025, up from 27% in 2023.

Public sector and government entities are served through the firm's global scale and Real Estate Management Services, though specific financial data for this client type isn't separately reported. Their needs align with the firm's core offerings in managing large, complex portfolios and executing major projects.

Here's a quick look at the performance of the service lines that directly map to these customer segments for the third quarter of 2025:

Service Line / Segment	Q3 2025 Revenue Growth (YoY)	Key Driver/Metric	Relevant Customer Segment
Workplace Management (within Real Estate Management Services)	8%	Client wins slightly outpacing mandate expansions	Large multinational corporations
Capital Markets Services	22%	Strength in debt advisory, investment sales, and equity advisory	Institutional investors and developers
Investment Management	14%	Higher incentive fees; YTD Private Equity capital raised: $3.4 billion	Institutional and Private Investors
Global Direct Investment Volume (Market Data)	17% increase in Q3 2025	Totaled US$213 billion in Q3 2025	Institutional and Private Investors

The firm's overall third-quarter revenue was $6.5 billion, representing a 10% increase in local currency. This top-line growth was supported by both the resilient businesses, like Workplace Management, and the accelerating transactional businesses, like Capital Markets Services.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Cost Structure

You're looking at the core expenses that keep Jones Lang LaSalle Incorporated (JLL) running, which is a heavy lift given the global scale of their operations. The cost structure is dominated by personnel and the technology needed to support their advisory and management services.

Compensation and Benefits is a major driver. For instance, in the second quarter of 2025, these costs climbed by 7% year-over-year. This reflects the ongoing investment in talent, which is crucial for both their resilient and transactional service lines. To be fair, high commission payouts, especially following strong transactional quarters, can cause short-term cash flow pressure.

The overall expense base is substantial. Platform operating expenses, which cover the day-to-day running of the global infrastructure, reached $24.353B for the trailing twelve months ending September 30, 2025. For context, total operating expenses for the second quarter of 2025 alone hit $6.05 billion.

Technology and AI represent a forward-looking cost commitment. Jones Lang LaSalle Incorporated (JLL) is making ongoing capital expenditure and incremental investments in technology and AI, as these are central to their growth strategy for driving productivity and digital transformation across the platform.

Restructuring and acquisition charges are variable but notable. In the third quarter of 2025, the expense for restructuring and acquisition charges was $20.5 million higher compared to the third quarter of 2024, primarily due to changes in earn-out liabilities from prior deals.

The costs directly tied to client delivery are significant, particularly Gross Contract Costs (GCC), which cover client-dedicated employees and subcontractors that are reimbursed through fees. The outline specifies a figure for this category from the prior year:

Cost Component	Reporting Period	Reported Amount
Gross Contract Costs (GCC)	2024 (As specified)	$15.391 million
Gross Contract Costs (GCC)	Q1 2024 (Actual Filing)	$3,498.7 million
Segment Operating Expenses (Total)	Q3 2025	$4,905.1 million
Segment Platform Operating Expenses	Q3 2025	$1,895.4 million

You can see how the required GCC figure contrasts with the actual segment-level costs found in filings. The difference between the total Segment Operating Expenses and the Segment Platform Operating Expenses for Q3 2025 implies that the Gross Contract Costs for that quarter alone were approximately $3,009.7 million ($4,905.1 million minus $1,895.4 million).

The cost structure also involves specific, discrete expenses that impact GAAP results, such as the approximately $14 million incremental expense recognized in Q2 2025 related to an enhanced loss-share agreement with Fannie Mae for a specific loan portfolio.

Here's a quick look at some of the key expense-related metrics from recent quarters:

• Q2 2025 Total operating expenses: $6.05 billion.
• Q2 2025 Equity losses (primarily Tech investments): $27.4 million.
• Q3 2025 Year-to-date cash provided by operating activities: $182.3 million (highest through three quarters since 2021).
• 2024 Full-Year Revenue: $23.4 billion.

Finance: draft 13-week cash view by Friday.

Jones Lang LaSalle Incorporated (JLL) - Canvas Business Model: Revenue Streams

You're looking at the hard numbers driving Jones Lang LaSalle Incorporated (JLL)'s revenue engine as of late 2025. This isn't about strategy fluff; it's about the actual dollars and growth rates coming in the door.

Resilient revenues, which cover things like Workplace and Property Management fees, continue to show solid, dependable growth. For the third quarter of 2025, this stream was up 9% year-over-year in local currency. This segment is the bedrock, showing consistent performance even when the market is choppy.

The Transactional revenues-think Leasing and Investment Sales-are showing real acceleration, which is a good sign for market confidence. These revenues grew by 13% in Q3 2025. This growth is defintely being powered by the Capital Markets side of the business.

Here's a quick look at the Q3 2025 revenue performance across the key streams:

Revenue Stream Category	Q3 2025 YoY Growth (Local Currency)	Key Driver Detail
Resilient Revenues	9%	Project Management and Workplace Management growth
Transactional Revenues (Total)	13%	Led by Investment Sales, Debt/Equity Advisory, and Leasing
Leasing Advisory Revenue	8%	Office leasing globally up 14%; Industrial leasing up 6% globally
Capital Markets Services Revenue	22%	Debt advisory up 47%; Investment sales up 22% (two-year stacked growth also strong)

Investment Management fees are also a key component, with revenue growth in Q3 2025 being driven by higher incentive fees. For the third quarter of 2025, these incentive fees specifically totaled $16.5 million, compared to no activity in the prior-year quarter. The segment revenue overall was up 14%.

Advisory and consulting fees, which are heavily embedded in the Transactional segment, show strong activity, particularly in debt and equity advisory. For instance, Debt advisory revenue was up 47% in the quarter. This shows clients are actively seeking financing and structuring advice.

Looking ahead, the company has set a clear financial goal for the full year. The 2025 Fee Revenue target is currently projected to be in the range of $10 billion to $11 billion. This target reflects management's confidence in the continued recovery of transactional activity and the stability of the resilient fee base.

You can see the key components that make up the Investment Management fees:

• Investment Management Revenue Growth (Q3 2025): 14%
• Q3 2025 Incentive Fees: $16.5 million
• Private Equity Capital Raised YTD 2025: $3.4 billion
• Private Equity Capital Raised Full Year 2024: $2.7 billion

Finance: draft 13-week cash view by Friday.