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El Joint Corp. (JYNT): Lienzo del Modelo de Negocio [Actualizado en Ene-2025] |
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The Joint Corp. (JYNT) Bundle
En el mundo dinámico del bienestar y la atención quiropráctica, el conjunto de la Corp. (Jynt) ha revolucionado la prestación de salud a través de un modelo de negocio innovador que transforma los servicios quiroprácticos tradicionales en soluciones accesibles, convenientes y asequibles. Al aprovechar un enfoque único impulsado por la franquicia y plataformas digitales de vanguardia, esta compañía ha interrumpido el mercado de la salud musculoesquelética, creando una experiencia perfecta para los pacientes que buscan estrategias de manejo del dolor rápido, transparente y holístico en diversos segmentos demográficos.
The Joint Corp. (Jynt) - Modelo de negocios: asociaciones clave
Franquiciados que operan clínicas quiroprácticas en todo el país
A partir del cuarto trimestre de 2023, el conjunto Corp. opera 750 clínicas quiroprácticas en los Estados Unidos a través de un modelo de franquicia. La compañía tenía 216 franquiciados que administraban estas ubicaciones.
| Franquicia métrica | 2023 datos |
|---|---|
| Total de clínicas | 750 |
| Número de franquiciados | 216 |
| Clínicas promedio por franquiciado | 3.47 |
Proveedores de atención médica y redes de seguros
El conjunto Corp. mantiene asociaciones estratégicas con redes de atención médica seleccionadas y proveedores de seguros.
- United Healthcare
- Cigna
- Blue Cross Blue Shield (regiones seleccionadas)
Centros de bienestar y fitness
| Tipo de asociación | Número de asociaciones |
|---|---|
| Asociaciones de gimnasios | 87 |
| Programas de bienestar corporativo | 42 |
Plataformas de tecnología de salud digital
El conjunto Corp. se integra con plataformas de salud digital para la gestión y programación de pacientes.
- Software de gestión de la práctica: Mindbody
- Integración de telesalud: doxy.me
- Plataforma de compromiso del paciente: Kareo
Agencias de marketing y publicidad
En 2023, el conjunto Corp. asignó $ 4.2 millones a asociaciones de marketing y campañas de publicidad digital.
| Categoría de asociación de marketing | Gasto anual |
|---|---|
| Agencias de marketing digital | $ 2.1 millones |
| Marketing en redes sociales | $ 1.3 millones |
| Asociaciones de medios tradicionales | $800,000 |
The Joint Corp. (Jynt) - Modelo de negocio: actividades clave
Prestación del servicio de atención quiropráctica
El conjunto de Corp. opera más de 700 clínicas quiroprácticas en 37 estados a partir del cuarto trimestre de 2023. La duración promedio de la visita al paciente es de 15 minutos. Las clínicas proporcionan ajustes quiroprácticos sin citas.
| Métrico | Valor |
|---|---|
| Total de clínicas | 700+ |
| Estados cubiertos | 37 |
| Duración promedio de la visita | 15 minutos |
Desarrollo y apoyo de la franquicia
El conjunto Corp. utiliza un modelo de franquicia con el 97% de las ubicaciones de propiedad de franquicia. El desarrollo de la franquicia implica:
- Reclutamiento de franquicia integral
- Programas de capacitación operativa
- Soporte comercial continuo
| Franquicia métrica | Porcentaje |
|---|---|
| Ubicaciones propiedad de la franquicia | 97% |
Administración de plataforma digital
Las plataformas digitales incluyen aplicaciones móviles y sistema de reserva en línea. En 2023, la plataforma digital facilitó 1,2 millones de reservas de pacientes en línea.
| Métrica de plataforma digital | Valor |
|---|---|
| Reservas en línea (2023) | 1.2 millones |
Marketing y expansión de la marca
El presupuesto de marketing para 2023 fue de $ 12.4 millones. Concéntrese en el marketing digital y las campañas de concientización a la marca.
| Métrico de marketing | Cantidad |
|---|---|
| Presupuesto de marketing (2023) | $ 12.4 millones |
Capacitación y certificación continua del personal
Inversión anual en programas de capacitación y certificación del personal: $ 2.3 millones. El quiropráctico promedio recibe 40 horas de educación continua anualmente.
| Métrica de entrenamiento | Valor |
|---|---|
| Inversión de capacitación (2023) | $ 2.3 millones |
| Educación continua anual | 40 horas por quiropráctico |
The Joint Corp. (Jynt) - Modelo de negocio: recursos clave
Protocolos de tratamiento quiropráctico patentado
El conjunto Corp. ha desarrollado protocolos de tratamiento estandarizados en sus más de 700 clínicas a partir del cuarto trimestre de 2023. Estos protocolos están diseñados para proporcionar una metodología constante de atención y tratamiento para el paciente.
| Protocolo métrico | Datos cuantitativos |
|---|---|
| Enfoques de tratamiento estandarizados | 6 técnicas de ajuste quiropráctico de núcleo |
| Duración promedio del tratamiento | 15-20 minutos por sesión |
Quiroprácticos capacitados y con licencia
A partir de 2023, el conjunto Corp. emplea y franquicias con aproximadamente 1,600 quiroprácticos con licencia en todo el país.
- Años promedio de experiencia profesional: 8.5 años
- Requisitos mínimos de licencia estatal cumplidos por todos los profesionales
- Programas de desarrollo profesional continuos
Programación digital y tecnología de gestión de pacientes
El conjunto Corp. utiliza infraestructura digital patentada para el manejo del paciente.
| Métrica de tecnología | Datos cuantitativos |
|---|---|
| Interacciones digitales del paciente | Más de 2.5 millones de citas digitales anuales |
| Plataformas de programación en línea | Aplicación móvil y sistemas de reserva basados en la web |
Reconocimiento de marca en el mercado de bienestar
El conjunto Corp. ha establecido una presencia significativa del mercado en el segmento de bienestar quiropráctico.
- Total de ubicaciones clínicas: 740+ a partir del cuarto trimestre 2023
- Presencia en 37 estados en los Estados Unidos
- Visitas anuales al paciente: aproximadamente 1.7 millones
Sistemas de soporte operativo de franquicia
El conjunto Corp. proporciona una infraestructura integral de soporte de franquicias.
| Métrica de soporte de franquicia | Datos cuantitativos |
|---|---|
| Total de ubicaciones franquiciadas | Más de 620 clínicas |
| Personal de apoyo a la franquicia | 45 personal de apoyo operativo corporativo |
The Joint Corp. (Jynt) - Modelo de negocio: propuestas de valor
Atención quiropráctica conveniente y asequible
El conjunto Corp. ofrece servicios quiroprácticos a un precio promedio de $ 29- $ 59 por visita sin requisitos de seguro. A partir del cuarto trimestre de 2023, la compañía opera 750 clínicas en 37 estados en los Estados Unidos.
| Métrico de servicio | Valor |
|---|---|
| Costo de visita promedio | $44.50 |
| Total de clínicas | 750 |
| Estados cubiertos | 37 |
Servicios sin cita previa y no necesarios
El conjunto Corp. proporciona una programación flexible con horas de funcionamiento extendidas, generalmente:
- Horario de lunes a viernes: 10 am - 7 pm
- Horas de fin de semana: 10 am - 3 pm
- Tiempo de espera promedio: 15 minutos o menos
Modelos de precios transparentes
| Tipo de membresía | Costo mensual | Visitas incluidas |
|---|---|---|
| Membresía básica | $59 | 4 visitas |
| Membresía premium | $79 | 8 visitas |
Enfoque holístico para la salud musculoesquelética
El conjunto de Corp. se centra en el bienestar integral a través de ajustes quiroprácticos, con una duración promedio del tratamiento de 15-20 minutos por sesión.
Soluciones de bienestar accesibles para diversos datos demográficos
Demografía del mercado objetivo a partir de 2023:
- Rango de edad primaria: 25-55 años
- Distribución de género: 55% mujeres, 45% hombres
- Ingresos familiares promedio: $ 75,000 - $ 125,000
En 2023, el conjunto Corp. informó que atendía aproximadamente 1,2 millones de visitas al paciente anualmente en su red.
The Joint Corp. (Jynt) - Modelo de negocio: relaciones con los clientes
Plataformas de programación digital
El conjunto Corp. utiliza sistemas de reserva en línea con las siguientes especificaciones:
| Característica de la plataforma | Métrico |
|---|---|
| Disponibilidad de reserva en línea | 24/7 en más de 600 clínicas |
| Tiempo promedio de reserva en línea | Menos de 2 minutos |
| Porcentaje de reserva móvil | 62% de las citas totales |
Compromiso de aplicaciones móviles
Métricas de compromiso de aplicaciones móviles:
- Descargas totales de aplicaciones móviles: 1.2 millones
- Usuarios activos mensuales: 380,000
- Calificación de la tienda de aplicaciones: 4.7/5
Programas de membresía y fidelización
| Categoría de membresía | Número de miembros | Tarifa mensual |
|---|---|---|
| Membresía básica | 78,500 | $ 49/mes |
| Membresía premium | 42,300 | $ 79/mes |
Canales directos de comunicación del paciente
Detalles de la plataforma de comunicación:
- Frecuencia de comunicación por correo electrónico: boletines semanales
- Recordatorios de citas de SMS: tasa de entrega del 95%
- Tiempo de respuesta de atención al cliente: menos de 4 horas
Seguimiento de tratamiento personalizado
| Función de seguimiento | Tasa de utilización |
|---|---|
| Registros de tratamiento digital | 98% de los pacientes |
| Aplicación de seguimiento de progreso | 76% de los pacientes activos |
| Planes de tratamiento personalizados | Tasa de personalización del 84% |
The Joint Corp. (Jynt) - Modelo de negocio: canales
Ubicaciones clínicas quiroprácticas físicas
A partir del cuarto trimestre de 2023, el conjunto Corp. opera 800 clínicas en 37 estados en los Estados Unidos. La compañía mantiene un modelo basado en franquicias con la siguiente distribución clínica:
| Región | Número de clínicas | Porcentaje de total |
|---|---|---|
| Costa oeste | 245 | 30.6% |
| Suroeste | 187 | 23.4% |
| Sudeste | 156 | 19.5% |
| Medio oeste | 132 | 16.5% |
| Nordeste | 80 | 10% |
Aplicación móvil
Las características de la aplicación móvil de la Corp. Corp.:
- Funcionalidad de reserva en línea
- Usuarios activos mensuales promedio: 175,000
- Estadísticas de descarga de la aplicación:
- Tienda de aplicaciones de iOS: 78,000 descargas
- Google Play Store: 62,000 descargas
Plataforma de reserva de sitios web
La plataforma de reserva en línea de la compañía genera:
- Tráfico web mensual: 350,000 visitantes únicos
- Tasa de conversión de reserva en línea: 22.5%
- Programación promedio de citas en línea: 45,000 por mes
Marketing en redes sociales
| Plataforma | Seguidores | Tasa de compromiso |
|---|---|---|
| 85,000 | 3.2% | |
| 120,000 | 2.7% | |
| 45,000 | 1.5% |
Campañas de publicidad digital
Gastos de marketing digital para 2023: $ 4.2 millones
- Gasto en anuncios de Google: $ 1.8 millones
- Publicidad en las redes sociales: $ 1.3 millones
- Anuncios programáticos de visualización: $ 1.1 millones
The Joint Corp. (Jynt) - Modelo de negocio: segmentos de clientes
Individuos activos que buscan el manejo del dolor
Según el informe financiero de la Corp. Corp. Q3 2023, el 37% de los pacientes quiroprácticos son individuos activos que buscan soluciones de manejo del dolor no invasivo.
| Característica del cliente | Porcentaje |
|---|---|
| Buscadores de manejo del dolor | 37% |
| Visitas mensuales promedio | 2.4 |
| Repita la tasa de pacientes | 62% |
Atletas y entusiastas del fitness
El conjunto Corp. se dirige a atletas con servicios quiroprácticos especializados, que representan el 22% de su base de clientes.
- Atletas profesionales
- Participantes de deportes recreativos
- Profesionales de capacitación en fitness
Trabajadores de oficina con problemas musculoesqueléticos
Los trastornos musculoesqueléticos relacionados con el lugar de trabajo impactan el 28% de los segmentos de clientes de la Corp.
| Problema del lugar de trabajo | Porcentaje de clientes |
|---|---|
| Dolor de cuello | 42% |
| Problemas de la espalda baja | 35% |
| Lesiones de tensión repetitiva | 23% |
Consumidores conscientes de la salud de ingresos medios
El conjunto Corp. atiende principalmente a los consumidores de ingresos medios con ingresos domésticos entre $ 50,000 y $ 125,000.
- Ingreso familiar mediano del segmento objetivo: $ 87,500
- Edad promedio del paciente: 38 años
- Tasa de cobertura de seguro: 45%
Rango de edad de 25 a 55 años
El grupo demográfico principal del cliente para el conjunto Corp. tiene entre 25 y 55 años, lo que representa el 68% de su base de pacientes.
| Grupo de edad | Porcentaje de pacientes |
|---|---|
| 25-35 años | 28% |
| 36-45 años | 24% |
| 46-55 años | 16% |
The Joint Corp. (Jynt) - Modelo de negocio: Estructura de costos
Gastos de soporte operativo de franquicia
A partir de los informes financieros de 2023, el conjunto Corp. incurrió en los gastos de soporte operativo de la franquicia de $ 14.7 millones, lo que representa un aumento del 12.4% respecto al año anterior.
| Categoría de gastos | Costo anual | Porcentaje de gastos operativos totales |
|---|---|---|
| Personal de apoyo a la franquicia | $ 6.2 millones | 42.2% |
| Programas de capacitación | $ 3.5 millones | 23.8% |
| Desarrollo de franquicias | $ 5 millones | 34% |
Compensación quiropráctica
La estructura de compensación de quiropráctico incluye:
- Rango de salario base: $ 60,000 - $ 120,000 anualmente
- Bonos basados en el rendimiento: hasta el 15% del salario base
- Gastos anuales de compensación anual de quiropráctico: $ 22.3 millones
Costos de marketing y publicidad
Los gastos de marketing para 2023 totalizaron $ 8.6 millones, con el siguiente desglose:
| Canal de marketing | Gasto anual | Porcentaje del presupuesto de marketing |
|---|---|---|
| Marketing digital | $ 4.2 millones | 48.8% |
| Publicidad tradicional | $ 2.7 millones | 31.4% |
| Campañas de redes sociales | $ 1.7 millones | 19.8% |
Mantenimiento de la infraestructura tecnológica
Costos de infraestructura tecnológica anual: $ 5.4 millones
- Licencias de software: $ 1.8 millones
- Servicios de computación en la nube: $ 1.2 millones
- Soporte y mantenimiento de TI: $ 2.4 millones
Overhead de bienes raíces y clínica
Gastos generales anuales de bienes raíces y clínicas Total: $ 37.5 millones
| Categoría de gastos | Costo anual | Porcentaje de gastos generales |
|---|---|---|
| Alquiler de la clínica | $ 22.5 millones | 60% |
| Utilidades | $ 6.3 millones | 16.8% |
| Mantenimiento y reparaciones | $ 8.7 millones | 23.2% |
The Joint Corp. (Jynt) - Modelo de negocio: flujos de ingresos
Tarifas de servicio quiropráctico
A partir del cuarto trimestre de 2023, el conjunto Corp. reportó tarifas promedio de visita al paciente que oscilaban entre $ 30 y $ 50 por sesión. La compañía opera más de 700 clínicas quiroprácticas en los Estados Unidos.
| Categoría de servicio | Tarifa promedio | Contribución anual de ingresos |
|---|---|---|
| Visitas quiroprácticas individuales | $39.95 | $ 47.2 millones |
| Nuevas consultas de pacientes | $49.95 | $ 8.5 millones |
Ingresos de licencias de franquicias
En 2023, el conjunto Corp. generó un ingreso sustancial a partir de la licencia de franquicias.
| Componentes de ingresos de licencia | Cantidad |
|---|---|
| Tarifa de franquicia inicial | $39,500 |
| Ingresos totales de licencia de franquicia | $ 14.3 millones |
Modelos de suscripción de membresía
La compañía ofrece múltiples niveles de membresía con flujos de ingresos recurrentes.
- Membresía ilimitada mensual: $ 59.95
- Membresía ilimitada anual: $ 599.40
- Programas de membresía corporativa
| Tipo de membresía | Suscriptores totales | Ingresos anuales |
|---|---|---|
| Individual | 52,000 | $ 37.6 millones |
| Suscripción anual | 18,500 | $ 11.1 millones |
Tarifas de transacción de plataforma digital
La reserva en línea y las plataformas de servicio digital generan ingresos adicionales.
| Servicio digital | Tarifa de transacción | Ingresos digitales anuales |
|---|---|---|
| Reserva en línea | $ 1.50 por transacción | $ 3.2 millones |
| Consultas de telesalud | $ 25 por sesión | $ 1.8 millones |
Venta de paquetes de bienestar
Los paquetes de bienestar integrales contribuyen a las fuentes de ingresos diversificados.
| Paquete de bienestar | Precio | Volumen de ventas anual |
|---|---|---|
| Paquete de bienestar básico | $199 | 22,000 unidades |
| Paquete de bienestar premium | $399 | 8.500 unidades |
The Joint Corp. (JYNT) - Canvas Business Model: Value Propositions
You're looking at the core reasons why The Joint Corp. (JYNT) has scaled to become the nation's largest franchisor of chiropractic clinics. The value propositions are built around removing the traditional barriers to routine care: time, complexity, and cost.
Convenient, no-appointment, walk-in chiropractic care.
The Joint Corp. (JYNT) emphasizes accessibility, which is reflected in its sheer scale and operational model. As of September 30, 2025, the network comprised 962 total clinics, with 884 being franchised locations. This vast footprint supports a high-volume model, having handled 14.7 million patient visits in 2024 alone. The model is explicitly designed around convenience:
- No appointments are required for service.
- Hours accommodate evenings and weekends.
- The environment is standardized and approachable, like a retail setting.
Affordable, cash-based model eliminating the need for insurance.
This is perhaps the most disruptive element of the value proposition. By focusing on cash and membership, The Joint Corp. (JYNT) bypasses the administrative friction of insurance, which is a major pain point for patients seeking routine care. The financial structure makes regular visits highly competitive against typical insurance co-pays.
Here's a quick look at the pricing structure as of 2025 data:
| Service Type | Price Point / Range | Notes |
| Initial Visit Offer | Valued at $55 | Includes consultation, exam, and adjustment. |
| Single Visit (Post-Initial) | $55 | For those preferring to pay as they go. |
| Wellness Plan (Up to 4 visits/month) | Per Visit Cost: $18 to $23 | Best for patients visiting two or more times per month. |
| Package Visits (e.g., 20 Visits) | Cost per visit: As low as $22 | Flexible options for 1-2 visits per month. |
The reliance on this model is clear: in 2024, 85% of system-wide gross sales came from memberships. Also, 36% of new patients in 2024 had never visited a chiropractor before The Joint, suggesting the affordability proposition is attracting a new customer segment.
Focused pain relief message, shifting from general wellness.
While the model supports routine wellness, the primary draw is targeted relief. The company is making quality care accessible for millions of patients seeking pain relief and ongoing wellness. The CEO noted a strategic focus on driving new patient acquisition, which is critical for a model reliant on recurring visits. The goal is to make routine care accessible to more people.
Standardized, non-clinical, and approachable retail clinic environment.
The physical layout and service delivery are designed to feel less like a traditional medical office and more like a convenient retail service. This is supported by the low initial buildout cost for franchisees compared to other health and wellness concepts like gyms or saunas. The company is the clear category leader, being larger than its next 10 competitors combined at the end of 2024. The focus on a simplified experience-no insurance hassles, no waiting for approvals-is central to this retail approach.
Finance: review Q4 2025 cash flow projections against the $29.7 million unrestricted cash balance as of September 30, 2025.
The Joint Corp. (JYNT) - Canvas Business Model: Customer Relationships
You're looking at how The Joint Corp. (JYNT) keeps its patients coming back and supports the people running the clinics. The focus here is on locking in that recurring revenue and making the patient journey smoother, especially as they push to be a pure-play franchisor.
Membership and wellness plans for recurring revenue and patient retention
The membership model is the backbone of The Joint Corp.'s revenue engine. This structure is designed to drive patient retention through predictable, recurring payments rather than one-off visits. You saw this clearly in 2024, where 85% of system-wide gross sales came directly from these memberships. This recurring revenue stream is what makes the asset-light model so attractive to franchisees.
To keep enhancing this, The Joint Corp. is actively testing ways to optimize pricing and value. As of November 2025, the company initiated a three-tiered pricing pilot specifically for its wellness plan. The strategy involves continuing to implement nominal price increases to balance affordability with the perceived patient value. This focus on membership underpins their goal of extending patient lifetime value (LTV).
Here's a snapshot of the revenue structure and related operational scale:
| Metric | Value (2024 Full Year) | Value (Q3 2025) |
| System-Wide Sales | $530.3 million | $127.3 million |
| Percentage of Sales from Memberships | 85% | Not explicitly stated for Q3 2025, but the model relies on this. |
| Revenue from Continuing Operations | $51.9 million | $13.4 million |
| Comp Sales (Clinics 13+ months) | 4% | (2.0)% |
The comp sales figure for Q3 2025 shows some near-term softness, which is why they're pushing technology and pricing pilots.
Self-service and engagement via the new mobile app
Investing in patient-facing technology is a direct effort to improve the customer relationship through convenience. The new mobile app officially launched systemwide in July 2025, following a multi-phase beta test. This technology investment was significant enough that depreciation and amortization expenses increased by 18% in Q2 2025, partly due to internal use software enhancements like the app launch.
Early adoption showed promise; in the second quarter of 2025, the app achieved approximately 10% active-patient adoption during its early rollout phase. The app is designed to streamline the in-clinic experience with specific features:
- In-Clinic Check-In using geofencing technology.
- Clinic Locator for finding the nearest location.
- Doctor In Clinic view to plan visits around preferred providers.
- Push Notifications for timely updates and promotions.
The goal is clear: extend LTV and engagement through seamless access to care. That's how you turn a visitor into a member.
High-touch support for franchisees and regional developers
For the franchise network, customer relationship management shifts to high-touch support to ensure consistent brand delivery and growth. The Joint Corp. is aggressively executing its transition to a pure-play franchisor, which requires strong relationships with its multi-unit operators. By the end of Q3 2025, the total clinic count stood at 962, with 884 being franchised, meaning 92% of the portfolio was franchised as of June 30, 2025.
Support is demonstrated through direct transactions and territory acquisition:
- Refranchised 37 corporate clinics in Q2 2025 for $11.2 million.
- Sold 13 franchise licenses in Q2 2025 and eight in Q3 2025.
- Acquired the rights to the Northwest regional developer (RD) territory for $2.8 million in Q2 2025.
The company is actively negotiating asset purchase agreements for all remaining corporate clinics, signaling a final push to complete the pure-play transition by the end of 2025. Finance: draft 13-week cash view by Friday.
The Joint Corp. (JYNT) - Canvas Business Model: Channels
You're looking at how The Joint Corp. (JYNT) gets its services to the customer as of the end of Q3 2025. It's a heavily franchised model now, but the remaining corporate clinics are actively being sold off.
The primary channel remains the physical clinic footprint, which is overwhelmingly franchised.
| Channel Type | Count as of Q3 2025 (Sept 30, 2025) | Portfolio Percentage | Recent Activity (Q3 2025) |
| Franchised Clinics | 884 units | 92% | Opened nine, closed 11 |
| Company-Owned/Managed Clinics | 78 units remaining | 8% | Closed three units |
| Total System Clinics | 962 units | 100% | Refranchised one clinic |
The strategic pivot is clear, moving capital from operations to the balance sheet. For instance, in Q2 2025, The Joint Corp. refranchised 37 clinics for $11.2 million. Also, an initial agreement was signed to sell 45 corporate clinics in Southern California for $4.5 million. This shift reduces the direct operational channel while increasing the royalty-based franchise channel.
Digital and media channels are being refined to drive traffic into these physical locations. The company is actively investing in its digital presence.
- Selling and marketing expenses for Q3 2025 were reported at $2.8 million.
- This Q3 2025 spend represented a 13% increase year-over-year, driven by digital marketing transformation efforts.
- The brand marketing campaign shifted focus to pain relief, amplified by moving advertising spend from local to a national campaign.
- The mobile app, launched in July 2025, saw 18% adoption among new patients, with approximately 178,000 downloads.
- New "Kickstart" plans introduced in July 2025 were purchased by approximately 25% of new patients.
The physical retail presence is designed for accessibility, which is key to the value proposition. These are not appointment-only facilities.
The Joint Chiropractic locations are situated in convenient retail settings, often in strip malls, supporting the model of walk-in, affordable care that does not require insurance processing.
Finance: draft Q4 2025 cash flow projection by next Tuesday.
The Joint Corp. (JYNT) - Canvas Business Model: Customer Segments
You're analyzing The Joint Corp. (JYNT) and need to map out exactly who is walking through their clinic doors and who is buying into their system. The customer base clearly splits into two main groups: the end-users of the chiropractic service and the business partners buying the franchise rights.
Mass Market Consumers Seeking Routine, Affordable Chiropractic Adjustments
This segment is the core of The Joint Chiropractic's retail model. They are the people looking for quick, accessible care without the typical friction points of traditional healthcare. The company emphasizes making care convenient and affordable, specifically by eliminating the need for insurance. This appeals directly to a mass market accustomed to retail convenience. In 2024, The Joint Corp. recorded 14.7 million patient visits across its network. Furthermore, a significant portion of their growth comes from bringing new people into the category; in 2024, 36% of new patients had never visited a chiropractor before. This suggests a successful capture of consumers previously outside the traditional chiropractic market. The model's reliance on membership plans, which accounted for 85% of system-wide gross sales in 2024, speaks directly to the routine, recurring nature of this customer segment.
Patients with Acute or Chronic Pain Seeking Relief Without Insurance Hassle
This group seeks relief from pain, whether it's a sudden issue or ongoing chronic discomfort, but they prioritize speed and simplicity over complex billing. The Joint Chiropractic's policy of no appointments and low, transparent pricing directly serves this need for hassle-free relief. The company is actively pivoting its marketing to focus more on pain relief over general wellness, which targets this segment more acutely. For the nine months ended September 30, 2025, the system generated $39.7 million in revenue from continuing operations. While the exact split between acute and chronic pain patients isn't public, the high volume of visits-over 14 million annually-indicates a large base relying on this accessible care pathway. The company's structure, which refers patients with severe health issues to other professionals, reinforces its position as the go-to for non-severe, routine adjustments.
Multi-Unit Operators and Investors Seeking a Service-Based Franchise Model
This segment is composed of entrepreneurs and established multi-unit operators looking for a proven, service-based franchise opportunity. The Joint Corp. is actively transforming into a pure-play franchisor, which makes this segment critical to its future structure. As of September 30, 2025, the clinic portfolio was 92% franchised, totaling 884 franchised clinics out of 962 total locations. This transition is evidenced by Q2 2025 activity where the company sold 13 franchise licenses and refranchised 37 clinics for $11.2 million. The long-term potential for these operators is substantial; The Joint Corp. has identified ideal locations for approximately another 1,000 clinics in the US alone, meaning they are only about 50% of the way to their identified domestic potential. This group is attracted to the asset-light nature of the model as the company sheds corporate-owned clinics.
Here's a quick look at the scale of the system serving these customer segments as of late 2025:
| Metric | Value as of Q3 2025 (Sept 30, 2025) | Context/Period |
|---|---|---|
| Total Clinics | 962 | As of September 30, 2025 |
| Franchised Clinics Percentage | 92% | As of September 30, 2025 |
| Franchised Clinics Count | 884 | As of September 30, 2025 |
| Company-Owned Clinics Count | 78 | As of September 30, 2025 |
| System-Wide Sales | $127.3 million | Q3 2025 |
| Annual Patient Visits (Latest Reported) | 14.7 million | 2024 |
| New Patients (Latest Reported) | 957,000 | 2024 |
The appeal to multi-unit operators is also seen in the recognition they receive from industry bodies. The brand was ranked No. 139 on Franchise Times' Top 400 list in 2025, and Entrepreneur named The Joint the top franchise in chiropractic services earlier in 2025. These accolades help validate the model for potential franchisees.
The consumer base is segmented by their need for care, which dictates their engagement level:
- Consumers seeking routine, affordable adjustments.
- Patients needing acute or chronic pain relief.
- New patients, where 36% in 2024 were new to chiropractic care.
- Franchise investors seeking a scalable service model.
The company's goal to reach approximately 1,950 potential clinic locations across the US, DC, and Puerto Rico shows the long runway for the franchisee segment. If you're looking at the investor side, the push to become a pure-play franchisor means the primary customer relationship shifts from clinic-level service delivery to managing the royalty stream from these operators. Finance: draft 13-week cash view by Friday.
The Joint Corp. (JYNT) - Canvas Business Model: Cost Structure
You're looking at the expenses The Joint Corp. incurs to run its franchisor and managed clinic operations as of late 2025. This structure is heavily influenced by the ongoing transition to a pure-play franchisor model, which shifts certain operational costs.
General and administrative (G&A) expenses, which were $7.3 million in Q3 2025, showed a slight reduction, decreasing 3% compared to the prior year period, reflecting efforts to right-size the cost structure. This is a key area where management is focusing on operating leverage.
Selling and marketing expenses totaled $2.8 million in Q3 2025. This represented an increase of 13% year-over-year, driven by the digital marketing transformation efforts and shifting ad spend toward national media to amplify the pain management brand message.
The costs associated with supporting the franchise network are significant. Franchise support and regional developer cost of revenues for Q3 2025 were reported at $2.232 million. This figure was actually down 6% compared to the third quarter of 2024, which the company attributed to lower regional developer royalties.
IT and software development costs are embedded within several line items, notably Depreciation and Amortization (D&A), which reflects capitalization of internal-use software. Depreciation and amortization expenses increased 18% in Q2 2025, directly tied to internal use software enhancements and developments, including the launch of the new mobile app. For Q3 2025, D&A was $0.4 million.
Here's a quick look at how these major cost components stacked up for the third quarter of 2025, based on continuing operations:
| Cost Category | Q3 2025 Amount (Continuing Operations) | Year-over-Year Change (Q3 2025 vs Q3 2024) |
| General and Administrative (G&A) Expenses | $7.3 million | Decreased 3% |
| Selling and Marketing Expenses | $2.8 million | Increased 13% |
| Franchise and Regional Development Cost of Revenues | $2.232 million | Cost of Revenue overall decreased 6% |
| IT Investment Impact (D&A related to software) | $402,000 (Q2 2025 D&A) | Increased 18% in Q2 2025 |
You should also note other cost drivers that impact the bottom line as The Joint Corp. continues its strategic shift:
- Cost of revenue was $2.7 million in Q3 2025, down 6% year-over-year.
- Income tax expense for Q3 2025 was $10,000.
- The company repurchased 228,000 shares for $2.3 million in Q3 2025.
- The company has an undrawn line of credit with JP Morgan Chase for $20 million available through August 2027.
Finance: draft 13-week cash view by Friday.
The Joint Corp. (JYNT) - Canvas Business Model: Revenue Streams
You're looking at how The Joint Corp. (JYPT) pulls in cash, which is heavily weighted toward its franchise network. Honestly, the recurring revenue from those established locations is the bedrock here, but don't overlook the upfront fees and other smaller buckets that add up.
Here's a quick look at the components that made up their reported revenue streams for the second quarter of 2025. We can see the scale of the ongoing royalty machine versus the growth engine of new unit sales.
| Revenue Component | Q2 2025 Amount |
| Royalty Fees | $8.1 million |
| Advertising Fund Revenue | $2.3 million |
| Corporate Clinic Revenue & Software Fees | $1.5 million |
| Franchise Fees (New Licenses) | (Based on 13 units sold) |
The core revenue drivers for The Joint Corp. (JYNT) fall into a few distinct categories, which is typical for a franchisor model. If onboarding takes 14+ days, churn risk rises, so unit growth is key.
- Royalty fees from franchisees, which hit $8.1 million in Q2 2025.
- Franchise fees from new license sales, with 13 new clinics sold in Q2 2025.
- Advertising fund revenue, totaling $2.3 million for the second quarter of 2025.
- Corporate clinic revenue and associated software fees, amounting to $1.5 million in Q2 2025.
Looking further out, the total economic activity across the entire system gives you a sense of the revenue base The Joint Corp. (JYNT) is collecting royalties on. The full-year 2025 system-wide sales guidance sits between $530 million to $534 million. That's the top line the royalty percentage is applied against, so it's a critical metric for forecasting future royalty income, assuming the average royalty rate stays consistent.
Finance: draft 13-week cash view by Friday, making sure to factor in the defintely higher Q3 franchise fee projections.
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