Kyndryl Holdings, Inc. (KD): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el panorama de transformación digital en rápida evolución, Kyndryl Holdings, Inc. emerge como un jugador fundamental, redefiniendo la infraestructura de TI empresarial a través de su modelo de negocio integral e innovador. Este gigante de los servicios tecnológicos se ha posicionado estratégicamente en la intersección de la computación en la nube, los servicios administrados y las soluciones digitales en el lugar de trabajo, ofreciendo a las empresas un camino robusto hacia la modernización tecnológica y la excelencia operativa. Al aprovechar las extensas asociaciones globales, las capacidades tecnológicas de vanguardia y una comprensión profunda de los entornos de TI complejos, Kyndryl no es solo un proveedor de servicios, sino una fuerza transformadora que permite a las organizaciones navegar por el intrincado ecosistema digital con agilidad sin precedentes y perspicacia estratégica.

Kyndryl Holdings, Inc. (KD) - Modelo de negocios: asociaciones clave

Asociaciones de proveedores de nubes estratégicas

Kyndryl mantiene alianzas estratégicas con los principales proveedores de nubes:

Proveedor de nubes	Detalles de la asociación	Valor de colaboración anual
Servicios web de Amazon (AWS)	Servicios integrales de migración en la nube	$ 375 millones
Microsoft Azure	Enterprise Hybrid Cloud Solutions	$ 425 millones
Google Cloud	Gestión de infraestructura múltiple	$ 285 millones

Asociaciones de tecnología empresarial

Las colaboraciones tecnológicas a largo plazo de Kyndryl incluyen:

• Asociación de tecnología estratégica de IBM
• Integración de software SAP Enterprise
• Servicios de infraestructura de Oracle Cloud
• Soluciones de virtualización de VMware

Relaciones del integrador del sistema global

Consultoría	Alcance de la asociación	Valor anual del contrato
Acentuar	Transformación digital empresarial	$ 512 millones
Deloitte	Consultoría de infraestructura tecnológica	$ 438 millones
McKinsey & Compañía	Aviso de tecnología estratégica	$ 275 millones

Asociaciones estratégicas de outsourcing

Las asociaciones corporativas multinacionales de Kyndryl incluyen:

• Gestión de infraestructura de Coca-Cola
• Walmart Global Technology Services
• Transformación digital de ExxonMobil
• JPMorgan Chase Technology Integration

Alianzas de tecnología de ciberseguridad e infraestructura

Socio tecnológico	Enfoque de asociación	Ingresos anuales de colaboración
Palo Alto Networks	Infraestructura de ciberseguridad	$ 215 millones
Crowdstrike	Servicios de detección de amenazas	$ 185 millones
Flojo	Integración de análisis de seguridad	$ 165 millones

Kyndryl Holdings, Inc. (KD) - Modelo de negocio: actividades clave

Gestión y transformación de la infraestructura de TI empresarial

A partir del cuarto trimestre de 2023, Kyndryl reportó $ 4.6 mil millones en ingresos anuales de los servicios de infraestructura. Las actividades de transformación clave incluyen:

• Modernización del sistema heredado
• Optimización de infraestructura
• Rediseño de tecnología de extremo a extremo

Categoría de servicio de infraestructura	Ingresos anuales	Cuota de mercado
Infraestructura empresarial	$ 2.1 mil millones	15.3%
Infraestructura en la nube	$ 1.5 mil millones	12.7%

Servicios de migración en la nube y híbrida de integración en la nube

Kyndryl ejecutó 247 proyectos principales de transformación de nubes en 2023, con un enfoque en:

• Desarrollo de la estrategia múltiple
• Diseño de arquitectura en la nube
• Migración de nube sin costura

Métrica de migración en la nube	2023 rendimiento
Migraciones de nubes totales	247 proyectos
Complejidad por migración promedio	Alto

Soluciones de tecnología digital en el lugar de trabajo

Kyndryl admite 1,2 millones de dispositivos de punto final en empresas globales, proporcionando:

• Tecnología de fuerza laboral remota
• Gestión de la plataforma de colaboración
• Integración de ciberseguridad

Métrica de lugar de trabajo digital	2023 datos
Puntos finales administrados	1.2 millones
Tiempo de respuesta de soporte promedio	22 minutos

Servicios administrados para entornos de TI complejos

Kyndryl administra la infraestructura de TI para el 75% de las compañías Fortune 100, con ofertas de servicios integrales.

• Monitoreo de infraestructura 24/7
• Mantenimiento predictivo
• Gestión de riesgos avanzado

Métrica de servicios administrados	2023 rendimiento
Cobertura del cliente Fortune 100	75%
Ingresos anuales de servicios administrados	$ 3.2 mil millones

Servicios de consultoría tecnológica y de asesoramiento estratégico

Kyndryl proporciona consultoría de tecnología estratégica en múltiples industrias, con 672 asesores de tecnología senior.

• Estrategia de transformación digital
• Desarrollo de la hoja de ruta tecnológica
• Aviso de innovación

Métrico de consultoría	2023 datos
Asesores de tecnología senior	672
Valor promedio del proyecto	$ 1.8 millones

Kyndryl Holdings, Inc. (KD) - Modelo de negocio: recursos clave

Extensa fuerza laboral global de los profesionales de TI y tecnología

A partir del cuarto trimestre de 2023, Kyndryl emplea a aproximadamente 90,000 profesionales de tecnología a nivel mundial. La fuerza laboral se distribuye en 60 países.

Distribución geográfica	Número de empleados
América del norte	38,500
Europa/Medio Oriente/África	29,000
Asia Pacífico	22,500

Infraestructura tecnológica avanzada y plataformas digitales

Kyndryl opera con un Inversión de infraestructura tecnológica de $ 4.7 mil millones A partir de 2023, incluyendo:

• Plataformas nativas de nube
• Entornos híbridos de múltiples nubes
• Infraestructura avanzada de ciberseguridad
• Sistemas de gestión de servicios habilitados para AI

Propiedad intelectual y soluciones tecnológicas patentadas

Categoría de tecnología	Número de patentes
Tecnologías en la nube	237
Soluciones de ciberseguridad	142
AI/Aprendizaje automático	89

Capacidades integrales de entrega de servicios

Kyndryl maneja $ 19.5 mil millones en ingresos anuales a través de diversos modelos de entrega de servicios, que incluyen:

• Servicios de infraestructura administrados
• Servicios de transformación en la nube
• Servicios de trabajo digital
• Servicios de red y borde

Sistemas de gestión de relaciones con clientes fuertes

Segmento de clientes	Número de clientes	Valor anual del contrato
Fortune 500 Companies	85	$ 12.3 mil millones
Grandes empresas	350	$ 6.7 mil millones
Clientes del mercado medio	1,200	$ 2.9 mil millones

Kyndryl Holdings, Inc. (KD) - Modelo de negocio: propuestas de valor

Servicios de transformación digital de extremo a extremo

Kyndryl ofrece servicios integrales de transformación digital con un ingreso total de $ 19.4 mil millones en el año fiscal 2023. La compañía ofrece modernización de tecnología estratégica en múltiples verticales de la industria.

Categoría de servicio	Contribución anual de ingresos
Servicios de transformación digital	$ 7.2 mil millones
Servicios de migración en la nube	$ 4.6 mil millones
Modernización de infraestructura	$ 3.8 mil millones

Optimización de infraestructura de TI personalizada

Kyndryl ofrece soluciones especializadas de optimización de infraestructura con intervenciones tecnológicas precisas.

• Gestión de infraestructura para el 75% de las empresas Fortune 100
• Reducción de costos de optimización de infraestructura promedio: 22-28%
• Servicios de consultoría de infraestructura tecnológica valorados en $ 3.5 mil millones

Eficiencia operativa mejorada para clientes empresariales

Kyndryl se centra en ofrecer mejoras de eficiencia operativa a través de soluciones tecnológicas avanzadas.

Métrica de eficiencia	Indicador de rendimiento
Reducción de costos operativos	15-20% para clientes empresariales
Mejora del rendimiento del sistema	35% de tiempos de procesamiento más rápidos

Soluciones tecnológicas escalables y flexibles

Kyndryl proporciona soluciones tecnológicas adaptables en diversos ecosistemas tecnológicos.

• Soporte para más de 4,000 clientes empresariales a nivel mundial
• Escalabilidad de la solución tecnológica en 60 países
• Ingresos de soluciones de infraestructura en nubes e híbridas: $ 5.9 mil millones

Soporte integral en el lugar de trabajo digital y migración en la nube

Kyndryl ofrece una extensa transformación digital en el lugar de trabajo y servicios de migración en la nube.

Servicio de migración	Volumen de servicio anual
Proyectos de migración en la nube	1,200+ implementaciones empresariales
Transformaciones digitales en el lugar de trabajo	850 compromisos de clientes principales
Ingresos de migración en la nube	$ 6.3 mil millones

Kyndryl Holdings, Inc. (KD) - Modelo de negocios: relaciones con los clientes

Contratos de servicio a nivel empresarial a largo plazo

A partir del cuarto trimestre de 2023, Kyndryl reportó 4,300 contratos de servicio de nivel empresarial activo con un valor de contrato promedio de $ 8.7 millones. La cartera de contratos total se situó en $ 61.2 mil millones, con una duración promedio del contrato de 4.3 años.

Tipo de contrato	Número de contratos	Valor de contrato promedio
Contratos de nivel empresarial	4,300	$ 8.7 millones
Total contrato retraso	N / A	$ 61.2 mil millones

Equipos de gestión de cuentas dedicados

Kyndryl mantiene 672 equipos dedicados de gestión de cuentas que atienden a compañías Fortune 500, con un tamaño de equipo promedio de 7 profesionales especializados.

• 672 equipos de gestión de cuentas dedicados
• Tamaño promedio del equipo: 7 profesionales
• Enfoque principal: clientes de Fortune 500

Soporte y consultoría tecnológica continua

En 2023, Kyndryl proporcionó soporte tecnológico las 24 horas, los 7 días de la semana, a 2,845 clientes empresariales globales, con un tiempo de respuesta promedio de 15 minutos para problemas críticos.

Métrico de soporte	Valor
Clientes empresariales globales	2,845
Tiempo de respuesta de problema crítico promedio	15 minutos
Horas de apoyo anuales	87,600 horas

Estrategias de transformación digital personalizadas

Kyndryl invirtió $ 412 millones en 2023 para desarrollar estrategias de transformación digital personalizadas, atendiendo a 1,236 iniciativas únicas de transformación del cliente.

• Inversión en transformación digital: $ 412 millones
• Número de iniciativas de transformación: 1,236
• Inversión promedio por iniciativa: $ 333,333

Reuniones regulares de revisión de rendimiento y tecnología

Kyndryl realizó 16,872 reuniones trimestrales de revisión de rendimiento y tecnología en 2023, con una duración promedio de una reunión de 2.5 horas.

Métrica de reuniones	Valor
Reuniones de revisión anual total	16,872
Duración de la reunión promedio	2.5 horas
Total de horas de reunión	42,180 horas

Kyndryl Holdings, Inc. (KD) - Modelo de negocio: canales

Compromiso directo de la fuerza de ventas

Kyndryl mantiene una fuerza de ventas directa global de aproximadamente 4,700 profesionales de ventas empresariales a partir de 2023. Su equipo de ventas cubre 60 países y se dirige a grandes clientes empresariales en múltiples industrias.

Métrico de canal de ventas	Valor cuantitativo
Representantes de ventas globales	4,700
Países cubiertos	60
Segmentos de clientes empresariales	Múltiples industrias

Marketing digital y plataformas en línea

Kyndryl utiliza múltiples canales digitales para la participación del cliente, que incluye:

• Sitio web corporativo (kyndryl.com)
• LinkedIn corporativo profile con más de 130,000 seguidores
• Campañas de marketing digital dirigidos a los tomadores de decisiones de TI empresariales

Conferencias de la industria y eventos tecnológicos

Kyndryl participa en aproximadamente 25-30 conferencias tecnológicas principales anualmente, incluyendo:

• AWS Re: Invent
• Microsoft Ignite
• Gartner It Simposio

Redes de referencia de asociación estratégica

Tipo de asociación	Número de socios
Socios tecnológicos	100+
Proveedores de servicios en la nube	5 proveedores principales
Integradores de sistemas globales	15 socios estratégicos

Plataformas de consulta de servicios profesionales

Kyndryl ofrece consulta profesional a través de:

• Plataformas de consulta virtual
• Modelos de participación empresarial en el sitio
• Servicios de asesoramiento técnico dedicado

Kyndryl Holdings, Inc. (KD) - Modelo de negocio: segmentos de clientes

Grandes corporaciones empresariales

Kyndryl atiende al 75% de las empresas Fortune 100 a partir de 2023. El valor del contrato anual para los grandes clientes empresariales promedia $ 15.2 millones por cliente.

Segmento empresarial	Número de clientes	Valor de contrato promedio
500 empresas globales	285	$15,200,000

Organizaciones multinacionales globales

Kyndryl opera en 60 países con más de 4,000 clientes empresariales multinacionales.

• Cobertura geográfica en América del Norte, Europa, Asia-Pacífico
• Base de clientes multinacional que representa el 82% de los ingresos totales

Instituciones gubernamentales y del sector público

El segmento gubernamental representa el 22% de los ingresos totales de Kyndryl, con $ 672 millones en contratos anuales.

Sector gubernamental	Valor de contrato	Número de clientes
Gobierno federal	$ 372 millones	127
Gobierno estatal/local	$ 300 millones	213

Servicios financieros e instituciones bancarias

El segmento de servicios financieros genera $ 1.2 mil millones en ingresos anuales con más de 650 clientes bancarios.

• Top 50 bancos globales representados en la cartera de clientes
• Duración promedio del contrato: 3-5 años

Industrias de atención médica y telecomunicaciones

Ingresos combinados de atención médica y telecomunicaciones: $ 890 millones.

Industria	Número de clientes	Ingresos anuales
Cuidado de la salud	425	$ 520 millones
Telecomunicaciones	312	$ 370 millones

Kyndryl Holdings, Inc. (KD) - Modelo de negocio: Estructura de costos

Altos gastos de adquisición de personal y talento

En 2023, Kyndryl reportó gastos totales de personal de $ 4.7 mil millones, lo que representa aproximadamente el 54% de los gastos operativos totales. La compensación anual promedio por empleado fue de $ 112,500.

Categoría de gastos	Monto ($)	Porcentaje de gastos totales
Salarios	3,520,000,000	41%
Beneficios	680,000,000	8%
Costos de reclutamiento	500,000,000	5%

Inversiones de infraestructura tecnológica

Las inversiones en infraestructura tecnológica para 2023 totalizaron $ 1.2 mil millones, con asignaciones clave de la siguiente manera:

• Infraestructura en la nube: $ 450 millones
• Sistemas de red: $ 350 millones
• Actualizaciones del centro de datos: $ 250 millones
• Infraestructura de ciberseguridad: $ 150 millones

Gastos de investigación y desarrollo

El gasto de I + D en 2023 fue de $ 672 millones, lo que representa el 7.8% de los ingresos totales.

Área de enfoque de I + D	Inversión ($)
Tecnologías en la nube	287,000,000
AI y aprendizaje automático	215,000,000
Innovaciones de ciberseguridad	170,000,000

Costos mundiales operativos y de entrega

Los gastos operativos globales para 2023 ascendieron a $ 2.1 mil millones, distribuidos en todas las regiones:

• América del Norte: $ 900 millones
• Europa, Medio Oriente, África: $ 650 millones
• Asia Pacífico: $ 550 millones

Inversiones de marketing y desarrollo de negocios

Los gastos de marketing y desarrollo comercial en 2023 fueron de $ 340 millones.

Canal de marketing	Inversión ($)
Marketing digital	120,000,000
Patrocinios de eventos	85,000,000
Habilitación de ventas	135,000,000

Kyndryl Holdings, Inc. (KD) - Modelo de negocios: flujos de ingresos

Contratos de servicios de infraestructura administrados

En el tercer trimestre de 2023, Kyndryl informó ingresos por servicios de infraestructura administrados de $ 1.94 mil millones. Estos contratos representan el 54.3% de los ingresos totales de la compañía.

Tipo de contrato	Ingresos anuales	Porcentaje de ingresos totales
Contratos de infraestructura a largo plazo	$ 7.56 mil millones	52.4%
Contratos de infraestructura a corto plazo	$ 1.38 mil millones	9.6%

Proyectos de migración y transformación de la nube

Los servicios de transformación en la nube generaron $ 692 millones en ingresos para 2023, lo que representa el 19.2% de los ingresos totales de la compañía.

• Valor promedio del proyecto: $ 3.2 millones
• Proyectos de transformación de nubes totales completados: 216
• Contratos de migración de la nube empresarial: 87

Tarifas de servicio de consultoría de tecnología

Los ingresos por la consultoría de tecnología alcanzaron los $ 441 millones en 2023, lo que representa el 12.3% de los ingresos totales.

Categoría de servicio de consultoría	Ganancia
Consultoría de estrategia digital	$ 187 millones
Consultoría de arquitectura tecnológica	$ 254 millones

Acuerdos de soporte de tecnología a largo plazo

Los acuerdos de soporte de tecnología a largo plazo generaron $ 623 millones en 2023, lo que representa el 17.3% de los ingresos totales de la compañía.

• Duración promedio del contrato: 4.7 años
• Acuerdos de soporte activo total: 412
• Valor promedio de contrato anual: $ 1.51 millones

Implementaciones de soluciones en el lugar de trabajo digital

Digital Workplace Solutions contribuyó con $ 394 millones a los ingresos de Kyndryl en 2023, lo que representa el 10.9% de los ingresos totales.

Tipo de solución	Ganancia	Número de implementaciones
Infraestructura de trabajo remoto	$ 186 millones	143
Tecnologías híbridas en el lugar de trabajo	$ 208 millones	97

Kyndryl Holdings, Inc. (KD) - Canvas Business Model: Value Propositions

You're looking at the core promises Kyndryl Holdings, Inc. is making to its enterprise clients as of late 2025. These aren't abstract goals; they are tied to concrete financial and operational shifts they are driving.

Modernizing core enterprise systems (mainframe to cloud) for agility

Kyndryl Holdings, Inc. is positioning the mainframe not as a legacy anchor, but as a central, resilient component of a hybrid IT estate, heavily infused with AI. The focus has shifted from wholesale migration to pragmatic, phased modernization. For instance, in 2025, only 28% of workloads were planned to move off the mainframe, down from 36% the prior year, showing a commitment to integrating existing core systems. This approach is delivering significant financial returns for clients.

Here's the quick math on the reported Return on Investment (ROI) clients are seeing across different modernization paths, according to Kyndryl's 2025 survey of 500 leaders:

Modernization Path	Expected ROI (2025 Survey)	Average Project Cost (2025)
Modernizing on the Mainframe	288%	$7.2 million
Integrating with Cloud	297%	N/A
Moving Workloads Off the Mainframe	362%	N/A

Furthermore, the cost to modernize on the mainframe actually dropped to an average of $7.2 million in 2025, down from $9.1 million the year before. This agility is also being fueled by technology adoption; 88% of respondents are deploying or planning Generative AI on the mainframe.

Delivering operational efficiency via the AI-powered Kyndryl Bridge platform

The AI-enabled Kyndryl Bridge operating platform is a key enabler for efficiency across Kyndryl Holdings, Inc.'s services. This platform helped the company achieve annualized savings of approximately $775 million as of the end of fiscal year 2025, beating its internal goal of $750 million. This internal efficiency translates to external value, as organizations surveyed expect AI and GenAI on mainframes to generate $13 billion in cost savings over the next three years.

Providing vendor-agnostic, multi-cloud managed services and integration

Kyndryl Holdings, Inc. is deeply embedded in the multi-cloud shift, evidenced by the explosive growth in its alliance revenue. Revenue tied to large cloud providers (hyperscalers) hit $440 million in the second quarter of fiscal year 2026 (ending September 30, 2025), marking a 65% year-over-year increase. The company is set to exceed its initial target of nearly $1 billion in hyperscaler-linked revenue for fiscal year 2025, and is now projecting to exceed its $1.8 billion target for the fiscal year ending March 2026. Kyndryl Holdings, Inc. offers managed services across public, private, and hybrid cloud environments, providing a single interface for monitoring and management.

Enhancing cyber resilience and security posture for mission-critical workloads

Security and resiliency are foundational drivers for modernization efforts. Kyndryl Holdings, Inc. has organized its service delivery around a dedicated global practice for Security and Resiliency. The broader security services segment is expected to see a compound annual growth rate (CAGR) of 10.9% between 2022 and 2026. The company is actively helping customers prepare for evolving regulatory environments, which acts as a tailwind for their services.

Offering high-margin advisory services through Kyndryl Consult

Kyndryl Consult, the advisory arm, is a major growth engine, reflecting the shift toward higher-margin, strategic work. In the second quarter of fiscal year 2026, Kyndryl Consult revenue grew 28% year-over-year. For the full fiscal year 2025, Kyndryl Consult revenue grew 26% year-over-year, while its signings grew 47%. To be fair, the Q4 FY2025 growth rate was even higher at 45% year-over-year for revenue. This segment is also integrating future-focused services, with one quarter of the company's new contracts now including artificial intelligence-related services.

Finance: Finance needs to track the Q3 FY2026 Kyndryl Consult growth rate by the end of January 2026.

Kyndryl Holdings, Inc. (KD) - Canvas Business Model: Customer Relationships

You're looking at how Kyndryl Holdings, Inc. structures its interactions with its global enterprise base as of late 2025. It's a model built on deep, long-term commitments supported by digital acceleration.

Dedicated account management for large, long-term enterprise contracts

Kyndryl Holdings, Inc. focuses significant relationship resources on its largest clients, which resulted in substantial forward-looking commitments in the last fiscal year. Total signings for fiscal year 2025 reached a record $18.2 billion, marking a 46% year-over-year increase. This growth was anchored by major deals, specifically a record 55 contracts valued in excess of $50 million each. These large contracts, which totaled $10 billion, spanned 22 different countries. This focus on securing high-value, long-term engagements is further evidenced by the Accounts initiative, which delivered $900 million in annualized benefits by the end of fiscal year 2025, surpassing its $850 million objective.

The scale of these relationships can be seen in the following snapshot of large deal activity:

Metric	Value (FY2025)	Comparison Point
Total Fiscal Year 2025 Signings	$18.2 billion	Up 46% year-over-year
Contracts Exceeding $50 Million	55	Up from 40 in FY2024
Value of Contracts Exceeding $50 Million	$10 billion	Across 22 countries
Annualized Benefits from Accounts Initiative	$900 million	Exceeded the $850 million target

Co-creation model via Kyndryl Vital for business and infrastructure transformation

The co-creation aspect is centered on designing future-state environments. While specific usage metrics for Kyndryl Vital weren't explicitly detailed in the latest financial releases, its inclusion in discussions around growth initiatives for the first quarter of fiscal year 2026 shows its role in expanding the scope of customer relationships. This practice is about working directly with clients to architect transformations, often in conjunction with cloud strategy alignment, where 60% of cloud leaders report being completely aligned on cloud objectives with hyperscalers.

High-touch, consultative selling through the Kyndryl Consult practice

Kyndryl Consult is clearly a major driver of new, profitable business. Revenues for this advisory practice grew 26% in fiscal year 2025, reaching $3.0 billion. Signings for Kyndryl Consult were even stronger, growing 47% year-over-year in fiscal 2025. This high-touch approach is translating directly to the bottom line; projected pretax income margins on recent signings were in the high-single-digit range.

Here's how Kyndryl Consult's financial performance stacked up in the last reported fiscal year:

• Kyndryl Consult revenue for fiscal year 2025: $3.0 billion.
• Year-over-year revenue growth for Kyndryl Consult in FY2025: 26%.
• Year-over-year signings growth for Kyndryl Consult in FY2025: 47%.
• Revenue growth for Kyndryl Consult in Q3 FY2025 (quarter ending December 31, 2024): 26% year-over-year.

The consulting arm is definitely gaining traction. It's a key part of their strategy to move away from low-margin work.

Automated, proactive service delivery and insights via Kyndryl Bridge

The Kyndryl Bridge platform is central to delivering proactive service and generating efficiency savings, which reinforces the value proposition to existing clients. As of August 2025, more than 1,200 enterprises were operational on the platform. This platform is busy, delivering 12 million AI-driven insights monthly. The impact of the Advanced Delivery initiative, which leverages Kyndryl Bridge, was significant in FY2025, generating annualized savings of approximately $775 million, beating the internal goal of $750 million. This platform helps free up delivery professionals; it helped Kyndryl Holdings, Inc. free up more than 13,000 delivery professionals by year-end.

Strategic partnership approach with key clients for joint innovation

The relationship extends deeply into the hyperscaler ecosystem, which is a form of strategic partnership. Hyperscaler-related revenue for fiscal year 2025 hit $1.2 billion, which was more than double the prior year and exceeded the initial $1 billion target. Looking ahead to fiscal year 2026, the company is progressing well toward a new target, having already generated $400 million in hyperscaler-tied revenue in the first quarter ending June 30, 2025, against a fiscal year 2026 goal of $1.8 billion. Furthermore, recent contract renewals, like the one with EQUATE Group, explicitly detail the use of Kyndryl Bridge for integrated monitoring and automation to enhance reliability across global sites.

You can see the growth in this partnership channel:

• Hyperscaler Revenue (FY2025): $1.2 billion.
• Hyperscaler Revenue Target (FY2025): Exceeded the $1 billion goal.
• Hyperscaler Revenue (Q1 FY2026): $400 million.
• Hyperscaler Revenue Target (FY2026): $1.8 billion.

Finance: draft 13-week cash view by Friday.

Kyndryl Holdings, Inc. (KD) - Canvas Business Model: Channels

You're looking at how Kyndryl Holdings, Inc. gets its services into the hands of its enterprise customers as of late 2025. The channel strategy is clearly multi-faceted, moving well beyond the traditional direct sales model inherited from its past structure.

Direct enterprise sales force and dedicated client relationship managers

The core of Kyndryl Holdings, Inc.'s engagement remains its direct interaction with large, complex organizations. While the exact headcount of the dedicated client relationship managers isn't public, the effectiveness of this channel is reflected in the overall contract performance. The company secured record total signings for the fiscal year ended March 31, 2025, hitting $18.2 billion, which was a year-over-year increase of 46%. This volume suggests a highly engaged, high-value sales and relationship management function driving significant deal flow.

Kyndryl Consult advisory team for high-value service sales

The Kyndryl Consult advisory team is a key growth engine, focusing on high-value advisory and implementation services. This channel is showing serious traction, which is great for margin expansion. For the full fiscal year 2025, Kyndryl Consult revenues grew 26%, reaching $3 billion. Furthermore, signings for Kyndryl Consult grew 47% in fiscal 2025. In the fourth quarter alone, Kyndryl Consult revenue growth was 45% year-over-year.

Hyperscaler alliance channels (co-selling with AWS, Microsoft, Google Cloud)

The hyperscaler alliance channel is a major success story, demonstrating Kyndryl Holdings, Inc.'s pivot toward a vendor-agnostic ecosystem. The company set a target of nearly $1 billion in hyperscaler revenue for fiscal year 2025 and exceeded it.

Metric	Fiscal Year 2025 Amount	Comparison/Target
Total Hyperscaler Alliance Revenue (FY2025)	$1.2 billion	Exceeded nearly $1 billion target
Q4 2025 Hyperscaler Alliance Revenue	$375 million	More than double prior-year levels

This revenue stream is more than double the prior-year levels, showing rapid scaling in co-selling motions with major cloud providers.

Global delivery centers across more than 60 countries

Kyndryl Holdings, Inc. supports its global client base through an extensive physical footprint. The company is a leading provider of mission-critical enterprise technology services, operating in more than 60 countries. This global reach is essential for delivering consistent, outcome-focused solutions to multinational enterprises.

• Global presence confirmed in over 60 countries.
• The delivery capability is evaluated by Gartner for its Ability to Execute, which includes operational effectiveness and global delivery.

Digital platforms for customer self-service and observability (Kyndryl Bridge)

The AI-enabled Kyndryl Bridge operating platform is central to the Advanced Delivery initiative, enhancing service delivery and creating new revenue opportunities. This platform provides observability across an enterprise's entire IT estate using operational data, intellectual property (IP), and embedded Artificial Intelligence (AI).

As of the data reported in late 2025 (metrics from August 2025), the platform usage and impact are substantial:

• More than 1,200 enterprises are on the Kyndryl Bridge platform.
• The platform delivers 12 million AI-driven insights monthly.
• The platform helped Kyndryl Holdings, Inc. free up more than 13,000 delivery professionals.
• Annualized savings generated by Kyndryl Bridge reached approximately $725 million as of the end of Q4 FY25, putting it on track to exceed the fiscal 2025 goal of $750 million.

This digital channel directly impacts operational efficiency, which is a key part of the value proposition delivered through Kyndryl Holdings, Inc.'s channels.

Kyndryl Holdings, Inc. (KD) - Canvas Business Model: Customer Segments

You're looking at the core of Kyndryl Holdings, Inc.'s business-who they serve and why those clients depend on them for their most critical IT functions. Honestly, it's all about scale and complexity; they target the biggest players who simply cannot afford downtime.

Large, global enterprises requiring mission-critical IT infrastructure services form the bedrock. These are the organizations that entrust Kyndryl Holdings, Inc. to deliver the services needed to run the backbones of their respective industries. This focus translated into a substantial revenue base, with Kyndryl Holdings, Inc. reporting total revenues of $15.1 billion for fiscal year 2025, which concluded on March 31, 2025. Furthermore, the demand for their services is clearly growing, evidenced by record fiscal year 2025 signings reaching $18.2 billion, a year-over-year increase of 46%.

The customer base is heavily concentrated in sectors where operational stability is non-negotiable. You see this clearly in their focus on:

• Companies in highly regulated sectors: Financial services (BFSI), energy, healthcare, and manufacturing.
• Organizations with complex, multi-vendor technology environments that need a single integrator to manage the sprawl.

A major theme driving new business is the need to evolve legacy systems. This means Kyndryl Holdings, Inc. is segmenting customers actively engaged in:

• Customers seeking mainframe modernization, supported by their Core Enterprise and zCloud service line.
• Hybrid cloud adoption, which is supported by their hyperscaler alliance strategy; they recognized nearly $1 billion in revenue tied to these alliances in fiscal year 2025.

To give you a clearer picture of where the revenue comes from geographically, here is the breakdown based on their reporting segments as of the end of fiscal year 2025. Remember, Kyndryl Holdings, Inc. organizes its global operations into specific regions:

Geographic Segment	Workforce Rebalancing Charges (FY2025)	Q4 FY2025 Revenue (Reported)
United States	$41 million	Not explicitly broken out for Q4
Japan	$6 million	Not explicitly broken out for Q4
Principal Markets	$23 million	Not explicitly broken out for Q4
Strategic Markets	$45 million	Not explicitly broken out for Q4

The total revenue for the fourth quarter of fiscal year 2025 was $3.8 billion. The Principal Markets and Strategic Markets segments saw revenue declines in earlier quarters due to the intentional reduction of low-margin third-party content, a strategy that is clearly paying off in margin expansion on new deals.

Finally, the customer base is global, with specific attention paid to major economic centers. The company explicitly tracks its performance across key geographies:

• Global customers across the US.
• Japan, where Kyndryl Holdings, Inc. continues to strengthen its local tech partnerships, such as with petrochemical manufacturers like EQUATE Group.
• Principal Markets, which includes operations outside the US and Japan.

The depth of engagement is significant; more than 1,200 enterprises are actively using their AI-enabled Kyndryl Bridge operating platform, which delivers 12 million AI-driven insights monthly as of August 2025. That's a lot of mission-critical infrastructure being monitored.

Kyndryl Holdings, Inc. (KD) - Canvas Business Model: Cost Structure

You're looking at the core expenses Kyndryl Holdings, Inc. faces to keep its massive global infrastructure services running. Honestly, the cost structure is heavily influenced by the legacy contracts it took on from IBM and the ongoing, necessary transformation to a higher-margin business.

Significant Costs of Service Delivery

The most immediate and recurring costs are tied directly to delivering services-that's primarily labor and the technology Kyndryl manages or uses. For the first quarter of fiscal year 2026, covering the three months ended June 30, 2025, the Cost of services hit $2,947 million. This is the engine room expense. On top of that, the overhead for running the business, categorized as Selling, general and administrative expenses, was $646 million for that same quarter.

To give you the full picture for the most recently completed fiscal year, which ended March 31, 2025, the Total costs and expenses amounted to $14,622 million.

Here's a look at those key operational costs for Q1 FY2026:

• Cost of services: $2,947 million
• Selling, general and administrative expenses: $646 million
• Workforce rebalancing charges: $25 million

Contractually Required Increase in IBM Software Costs

This is a big one, a direct cost consequence of the spin-off structure. The contractually required increase in IBM software costs is a known headwind that management has cited as offsetting gains from other initiatives. For the full fiscal year 2025, these costs were explicitly noted as an offset to the growth in adjusted pretax income. You should know that IBM has been implementing annual global price harmonization, with software increases reaching up to 6% globally across the portfolio starting January 1, 2025, for new contracts and renewals.

What this estimate hides is the compounding effect. If you don't have a cap, those standard uplifts can balloon your total spend significantly over time. Here's the quick math on that risk:

Time Period	Compounded Increase (Example 5% Annual Uplift)	Compounded Increase (Example 7% Annual Uplift)
3 Years	Roughly 16% higher fee	Roughly 23% higher fee
5 Years	Potentially over 25% higher spend	Potentially over 25% higher spend

If onboarding takes 14+ days, churn risk rises, but if you're locked into an IBM contract without a cap, your costs are definitely rising faster than inflation.

Workforce Rebalancing Charges

Kyndryl Holdings, Inc. is actively managing its workforce size to align it with the current revenue base and future operating model, which involves charges for restructuring. You specifically asked about the charge for Q1 FY2026, and the company reported $25 million in Workforce rebalancing charges for the three months ended June 30, 2025.

To show the trend of this cost reduction effort, look at the charges taken in the prior fiscal year:

• Total FY2025 Workforce Rebalancing Charges (Year Ended March 31, 2025): $115 million (sum of $41M US, $6M Japan, $23M Principal Markets, $45M Strategic Markets).
• Q4 FY2025 Workforce Rebalancing Charges: $36 million.

The company had projected $100 million in workforce rebalancing charges for the entirety of fiscal year 2025.

Investment in the Kyndryl Bridge Platform Development and AI Capabilities

Investment in the Kyndryl Bridge platform is a key part of the strategy to drive efficiency and reduce service delivery costs, which directly impacts the cost structure by lowering the labor component needed per service dollar. The platform is an AI-powered open-integration digital business platform. As of the end of fiscal year 2025, Kyndryl Bridge had already generated annualized savings of approximately $775 million, surpassing its internal goal of $750 million.

Furthermore, Kyndryl is making significant capital commitments to build out its AI capabilities globally. For instance, the company announced a commitment to invest $2.25 billion in India over the next three years, which includes establishing an AI Innovation Lab in Bengaluru. This is a clear investment in future cost-saving and value-creation technology.

Costs Associated with Reducing Inherited Low-Margin Contracts

A major focus has been on the Accounts initiative-actively addressing contracts with substandard margins inherited from IBM. This is a cost-avoidance/margin-improvement activity that often involves upfront costs or revenue reduction in the short term to achieve long-term profitability. By the end of fiscal year 2025 (March 31, 2025), this initiative had delivered $900 million of annualized benefits, exceeding the initial $850 million objective for that year.

In the first quarter of fiscal year 2025, the total impact from this accounts initiative was $725 million in annualized benefits. The revenue decline in FY2025, which was 4% in constant currency, directly reflects this progress in reducing that low-margin third-party content. Finance: draft 13-week cash view by Friday.

Kyndryl Holdings, Inc. (KD) - Canvas Business Model: Revenue Streams

You're looking at how Kyndryl Holdings, Inc. actually brings in the money, which is really about the mix between its established base and its growth engines. The foundation is definitely the managed services revenue, which comes from those long-term infrastructure contracts you know they've been managing for years.

The real momentum, though, is coming from the high-growth revenue stream: Kyndryl Consult advisory services. This part of the business saw 26% year-over-year growth in fiscal year 2025, which is a strong signal that clients are leaning into their advice on modernization and transformation. To be fair, the core managed services are still the bulk, but Consult is the area management is clearly pushing for margin expansion.

Another key component feeding the top line is the revenue tied to cloud hyperscaler alliances. For fiscal year 2025, this specific stream brought in $1.2 billion. This figure is more than double the prior year's level, showing Kyndryl Holdings, Inc. is successfully embedding itself within the major cloud ecosystems.

Here's a quick look at the overall financial picture for the fiscal year ended March 31, 2025, to put those streams in context:

Metric	Amount
Total fiscal year 2025 revenues	$15.1 billion
Record signings in fiscal year 2025	$18.2 billion
Revenue tied to cloud hyperscaler alliances (FY2025)	$1.2 billion

The revenue generation is clearly being driven by a few specific, high-potential areas, which you can see when you break down the growth drivers:

• Managed services revenue from long-term infrastructure contracts (core business).
• High-growth revenue from Kyndryl Consult advisory services (26% YoY growth in FY2025).
• Kyndryl Consult revenue reached $3.0 billion in fiscal 2025.
• Kyndryl Consult signings grew 47% in fiscal 2025.
• Revenue from cloud hyperscaler alliances exceeded the target, hitting $1.2 billion.

Honestly, the $18.2 billion in record signings for fiscal year 2025 is what tells the story about future revenue potential, even though total revenue for the year was $15.1 billion. That gap between signings and recognized revenue is the pipeline you're watching.

Finance: draft 13-week cash view by Friday.