Kyndryl Holdings, Inc. (KD): Business Model Canvas

In der sich schnell entwickelnden Landschaft der digitalen Transformation erweist sich Kyndryl Holdings, Inc. als zentraler Akteur, der durch sein umfassendes und innovatives Geschäftsmodell die IT-Infrastruktur von Unternehmen neu definiert. Dieser Technologiedienstleistungsriese hat sich strategisch an der Schnittstelle von Cloud Computing, Managed Services und digitalen Arbeitsplatzlösungen positioniert und bietet Unternehmen einen robusten Weg zur technologischen Modernisierung und operativen Exzellenz. Durch die Nutzung umfassender globaler Partnerschaften, modernster technologischer Fähigkeiten und einem tiefen Verständnis komplexer IT-Umgebungen ist Kyndryl nicht nur ein Dienstleister, sondern eine transformative Kraft, die es Unternehmen ermöglicht, sich mit beispielloser Agilität und strategischem Einblick im komplexen digitalen Ökosystem zurechtzufinden.

Kyndryl Holdings, Inc. (KD) – Geschäftsmodell: Wichtige Partnerschaften

Strategische Cloud-Anbieter-Partnerschaften

Kyndryl unterhält strategische Allianzen mit großen Cloud-Anbietern:

Cloud-Anbieter	Einzelheiten zur Partnerschaft	Jährlicher Kooperationswert
Amazon Web Services (AWS)	Umfassende Cloud-Migrationsdienste	375 Millionen Dollar
Microsoft Azure	Hybrid-Cloud-Lösungen für Unternehmen	425 Millionen Dollar
Google Cloud	Verwaltung der Multi-Cloud-Infrastruktur	285 Millionen Dollar

Unternehmenstechnologiepartnerschaften

Zu den langfristigen Technologiekooperationen von Kyndryl gehören:

• Strategische Technologiepartnerschaft mit IBM
• Integration von SAP-Unternehmenssoftware
• Oracle Cloud-Infrastrukturdienste
• VMware-Virtualisierungslösungen

Globale Systemintegratorbeziehungen

Beratungsunternehmen	Umfang der Partnerschaft	Jährlicher Vertragswert
Accenture	Digitale Transformation des Unternehmens	512 Millionen Dollar
Deloitte	Beratung zur Technologieinfrastruktur	438 Millionen US-Dollar
McKinsey & Unternehmen	Strategische Technologieberatung	275 Millionen Dollar

Strategische Outsourcing-Partnerschaften

Zu den multinationalen Unternehmenspartnerschaften von Kyndryl gehören:

• Coca-Cola-Infrastrukturmanagement
• Globale Technologiedienstleistungen von Walmart
• Digitale Transformation von ExxonMobil
• JPMorgan Chase-Technologieintegration

Allianzen für Cybersicherheit und Infrastrukturtechnologie

Technologiepartner	Partnerschaftsfokus	Jährlicher Kollaborationsumsatz
Palo Alto Networks	Cybersicherheitsinfrastruktur	215 Millionen Dollar
CrowdStrike	Dienste zur Bedrohungserkennung	185 Millionen Dollar
Splunk	Integration von Sicherheitsanalysen	165 Millionen Dollar

Kyndryl Holdings, Inc. (KD) – Geschäftsmodell: Hauptaktivitäten

Management und Transformation der Unternehmens-IT-Infrastruktur

Im vierten Quartal 2023 meldete Kyndryl einen Jahresumsatz von 4,6 Milliarden US-Dollar aus Infrastrukturdienstleistungen. Zu den wichtigsten Transformationsaktivitäten gehören:

• Modernisierung von Altsystemen
• Infrastrukturoptimierung
• Durchgängige Neugestaltung der Technologie

Kategorie „Infrastrukturdienst“.	Jahresumsatz	Marktanteil
Unternehmensinfrastruktur	2,1 Milliarden US-Dollar	15.3%
Cloud-Infrastruktur	1,5 Milliarden US-Dollar	12.7%

Cloud-Migration und Hybrid-Cloud-Integrationsdienste

Kyndryl hat im Jahr 2023 247 große Cloud-Transformationsprojekte durchgeführt, mit Schwerpunkt auf:

• Entwicklung einer Multi-Cloud-Strategie
• Design der Cloud-Architektur
• Nahtlose Cloud-Migration

Cloud-Migrationsmetrik	Leistung 2023
Gesamtzahl der Cloud-Migrationen	247 Projekte
Durchschnittliche Migrationskomplexität	Hoch

Technologielösungen für den digitalen Arbeitsplatz

Kyndryl unterstützt 1,2 Millionen Endpunktgeräte in globalen Unternehmen und bietet:

• Remote-Workforce-Technologie
• Verwaltung der Kollaborationsplattform
• Integration der Cybersicherheit

Metrik für den digitalen Arbeitsplatz	Daten für 2023
Verwaltete Endpunkte	1,2 Millionen
Durchschnittliche Support-Reaktionszeit	22 Minuten

Managed Services für komplexe IT-Umgebungen

Kyndryl verwaltet die IT-Infrastruktur für 75 % der Fortune-100-Unternehmen und bietet umfassende Serviceangebote.

• Überwachung der Infrastruktur rund um die Uhr
• Vorausschauende Wartung
• Erweitertes Risikomanagement

Managed-Services-Metrik	Leistung 2023
Abdeckung von Fortune-100-Kunden	75%
Jährlicher Managed-Services-Umsatz	3,2 Milliarden US-Dollar

Technologieberatung und strategische Beratungsdienste

Kyndryl bietet strategische Technologieberatung für mehrere Branchen mit 672 leitenden Technologieberatern.

• Strategie zur digitalen Transformation
• Entwicklung einer Technologie-Roadmap
• Innovationsberatung

Beratungsmetrik	Daten für 2023
Leitende Technologieberater	672
Durchschnittlicher Projektwert	1,8 Millionen US-Dollar

Kyndryl Holdings, Inc. (KD) – Geschäftsmodell: Schlüsselressourcen

Umfangreiche globale Belegschaft aus IT- und Technologieexperten

Im vierten Quartal 2023 beschäftigt Kyndryl weltweit rund 90.000 Technologieexperten. Die Belegschaft verteilt sich auf 60 Länder.

Geografische Verteilung	Anzahl der Mitarbeiter
Nordamerika	38,500
Europa/Naher Osten/Afrika	29,000
Asien-Pazifik	22,500

Fortschrittliche technologische Infrastruktur und digitale Plattformen

Kyndryl arbeitet mit a Investitionen in die Technologieinfrastruktur in Höhe von 4,7 Milliarden US-Dollar ab 2023, darunter:

• Cloud-native Plattformen
• Hybride Multi-Cloud-Umgebungen
• Fortschrittliche Cybersicherheitsinfrastruktur
• KI-gestützte Service-Management-Systeme

Geistiges Eigentum und proprietäre Technologielösungen

Kategorie „Technologie“.	Anzahl der Patente
Cloud-Technologien	237
Cybersicherheitslösungen	142
KI/Maschinelles Lernen	89

Umfassende Servicebereitstellungsmöglichkeiten

Kyndryl schafft es 19,5 Milliarden US-Dollar Jahresumsatz durch verschiedene Servicebereitstellungsmodelle, darunter:

• Verwaltete Infrastrukturdienste
• Cloud-Transformationsdienste
• Digitale Arbeitsplatzdienste
• Netzwerk- und Edge-Dienste

Starke Client-Relationship-Management-Systeme

Kundensegment	Anzahl der Kunden	Jährlicher Vertragswert
Fortune-500-Unternehmen	85	12,3 Milliarden US-Dollar
Große Unternehmen	350	6,7 Milliarden US-Dollar
Mittelständische Kunden	1,200	2,9 Milliarden US-Dollar

Kyndryl Holdings, Inc. (KD) – Geschäftsmodell: Wertversprechen

End-to-End-Dienste für die digitale Transformation

Kyndryl bietet umfassende digitale Transformationsdienste mit einem Gesamtumsatz von 19,4 Milliarden US-Dollar im Geschäftsjahr 2023. Das Unternehmen bietet strategische Technologiemodernisierung in mehreren Branchen an.

Servicekategorie	Jährlicher Umsatzbeitrag
Digitale Transformationsdienste	7,2 Milliarden US-Dollar
Cloud-Migrationsdienste	4,6 Milliarden US-Dollar
Modernisierung der Infrastruktur	3,8 Milliarden US-Dollar

Maßgeschneiderte IT-Infrastrukturoptimierung

Kyndryl liefert spezialisierte Lösungen zur Infrastrukturoptimierung mit präzisen technologischen Eingriffen.

• Infrastrukturmanagement für 75 % der Fortune-100-Unternehmen
• Durchschnittliche Kostenreduzierung bei Infrastrukturoptimierung: 22–28 %
• Beratungsleistungen im Bereich der Technologieinfrastruktur im Wert von 3,5 Milliarden US-Dollar

Verbesserte betriebliche Effizienz für Unternehmenskunden

Kyndryl konzentriert sich auf die Verbesserung der betrieblichen Effizienz durch fortschrittliche technologische Lösungen.

Effizienzmetrik	Leistungsindikator
Reduzierung der Betriebskosten	15–20 % für Unternehmenskunden
Verbesserung der Systemleistung	35 % schnellere Bearbeitungszeiten

Skalierbare und flexible Technologielösungen

Kyndryl bietet anpassungsfähige Technologielösungen für verschiedene technologische Ökosysteme.

• Support für mehr als 4.000 Unternehmenskunden weltweit
• Skalierbarkeit der technologischen Lösung in 60 Ländern
• Umsatz mit Cloud- und Hybrid-Infrastrukturlösungen: 5,9 Milliarden US-Dollar

Umfassende Unterstützung für digitale Arbeitsplätze und Cloud-Migration

Kyndryl bietet umfassende Dienstleistungen zur digitalen Arbeitsplatztransformation und Cloud-Migration.

Migrationsdienst	Jährliches Servicevolumen
Cloud-Migrationsprojekte	Über 1.200 Unternehmensimplementierungen
Digitale Arbeitsplatztransformationen	850 Großkundenengagements
Einnahmen aus der Cloud-Migration	6,3 Milliarden US-Dollar

Kyndryl Holdings, Inc. (KD) – Geschäftsmodell: Kundenbeziehungen

Langfristige Serviceverträge auf Unternehmensebene

Im vierten Quartal 2023 meldete Kyndryl 4.300 aktive Serviceverträge auf Unternehmensebene mit einem durchschnittlichen Vertragswert von 8,7 Millionen US-Dollar. Der Gesamtauftragsbestand belief sich auf 61,2 Milliarden US-Dollar bei einer durchschnittlichen Vertragslaufzeit von 4,3 Jahren.

Vertragstyp	Anzahl der Verträge	Durchschnittlicher Vertragswert
Verträge auf Unternehmensebene	4,300	8,7 Millionen US-Dollar
Gesamtvertragsrückstand	N/A	61,2 Milliarden US-Dollar

Dedizierte Account-Management-Teams

Kyndryl unterhält 672 engagierte Account-Management-Teams, die Fortune-500-Unternehmen betreuen, mit einer durchschnittlichen Teamgröße von 7 spezialisierten Fachleuten.

• 672 engagierte Account-Management-Teams
• Durchschnittliche Teamgröße: 7 Profis
• Hauptfokus: Fortune-500-Kunden

Kontinuierliche Technologieunterstützung und Beratung

Im Jahr 2023 bot Kyndryl rund um die Uhr technischen Support für 2.845 globale Unternehmenskunden mit einer durchschnittlichen Reaktionszeit von 15 Minuten bei kritischen Problemen.

Support-Metrik	Wert
Globale Unternehmenskunden	2,845
Durchschnittliche Reaktionszeit bei kritischen Problemen	15 Minuten
Jährliche Support-Stunden	87.600 Stunden

Personalisierte digitale Transformationsstrategien

Kyndryl investierte im Jahr 2023 412 Millionen US-Dollar in die Entwicklung maßgeschneiderter digitaler Transformationsstrategien und betreute 1.236 einzigartige Kundentransformationsinitiativen.

• Investition in die digitale Transformation: 412 Millionen US-Dollar
• Anzahl Transformationsinitiativen: 1.236
• Durchschnittliche Investition pro Initiative: 333.333 USD

Regelmäßige Leistungs- und Technologieüberprüfungstreffen

Kyndryl führte im Jahr 2023 16.872 vierteljährliche Leistungs- und Technologieüberprüfungstreffen mit einer durchschnittlichen Sitzungsdauer von 2,5 Stunden durch.

Meeting-Metrik	Wert
Gesamtzahl der jährlichen Überprüfungstreffen	16,872
Durchschnittliche Besprechungsdauer	2,5 Stunden
Gesamte Besprechungsstunden	42.180 Stunden

Kyndryl Holdings, Inc. (KD) – Geschäftsmodell: Kanäle

Engagement im Direktvertrieb

Kyndryl verfügt ab 2023 über ein globales Direktvertriebsteam von rund 4.700 Vertriebsprofis für Unternehmen. Das Vertriebsteam deckt 60 Länder ab und richtet sich an große Unternehmenskunden aus verschiedenen Branchen.

Vertriebskanalmetrik	Quantitativer Wert
Globale Vertriebsmitarbeiter	4,700
Abgedeckte Länder	60
Unternehmenskundensegmente	Mehrere Branchen

Digitales Marketing und Online-Plattformen

Kyndryl nutzt mehrere digitale Kanäle zur Kundenbindung, darunter:

• Unternehmenswebsite (kyndryl.com)
• LinkedIn-Unternehmen profile mit über 130.000 Followern
• Digitale Marketingkampagnen für IT-Entscheidungsträger in Unternehmen

Branchenkonferenzen und Technologieveranstaltungen

Kyndryl nimmt jährlich an etwa 25 bis 30 großen Technologiekonferenzen teil, darunter:

• AWS re:Invent
• Microsoft Ignite
• Gartner IT-Symposium

Empfehlungsnetzwerke für strategische Partnerschaften

Partnerschaftstyp	Anzahl der Partner
Technologiepartner	100+
Cloud-Service-Anbieter	5 große Anbieter
Globale Systemintegratoren	15 strategische Partner

Beratungsplattformen für professionelle Dienstleistungen

Kyndryl bietet professionelle Beratung durch:

• Virtuelle Beratungsplattformen
• Modelle zur Unternehmensbeteiligung vor Ort
• Spezielle technische Beratungsdienste

Kyndryl Holdings, Inc. (KD) – Geschäftsmodell: Kundensegmente

Große Unternehmen

Kyndryl bedient ab 2023 75 % der Fortune-100-Unternehmen. Der jährliche Vertragswert für große Unternehmenskunden beträgt durchschnittlich 15,2 Millionen US-Dollar pro Kunde.

Unternehmenssegment	Anzahl der Kunden	Durchschnittlicher Vertragswert
Global 500-Unternehmen	285	$15,200,000

Globale multinationale Organisationen

Kyndryl ist in 60 Ländern mit mehr als 4.000 multinationalen Unternehmenskunden tätig.

• Geografische Abdeckung in Nordamerika, Europa und im asiatisch-pazifischen Raum
• Der multinationale Kundenstamm macht 82 % des Gesamtumsatzes aus

Regierung und Institutionen des öffentlichen Sektors

Das Regierungssegment macht 22 % des Gesamtumsatzes von Kyndryl aus, mit Jahresverträgen in Höhe von 672 Millionen US-Dollar.

Regierungssektor	Vertragswert	Anzahl der Kunden
Bundesregierung	372 Millionen Dollar	127
Landes-/Kommunalverwaltung	300 Millionen Dollar	213

Finanzdienstleistungen und Bankinstitute

Das Finanzdienstleistungssegment erwirtschaftet mit über 650 Bankkunden einen Jahresumsatz von 1,2 Milliarden US-Dollar.

• Die 50 größten globalen Banken sind im Kundenportfolio vertreten
• Durchschnittliche Vertragsdauer: 3-5 Jahre

Gesundheits- und Telekommunikationsbranche

Kombinierter Umsatz aus Gesundheitswesen und Telekommunikation: 890 Millionen US-Dollar.

Industrie	Anzahl der Kunden	Jahresumsatz
Gesundheitswesen	425	520 Millionen Dollar
Telekommunikation	312	370 Millionen Dollar

Kyndryl Holdings, Inc. (KD) – Geschäftsmodell: Kostenstruktur

Hohe Personal- und Talentakquisekosten

Im Jahr 2023 meldete Kyndryl einen Personalaufwand von insgesamt 4,7 Milliarden US-Dollar, was etwa 54 % der gesamten Betriebskosten entspricht. Die durchschnittliche jährliche Vergütung pro Mitarbeiter betrug 112.500 US-Dollar.

Ausgabenkategorie	Betrag ($)	Prozentsatz der Gesamtausgaben
Gehälter	3,520,000,000	41%
Vorteile	680,000,000	8%
Rekrutierungskosten	500,000,000	5%

Investitionen in die Technologieinfrastruktur

Die Investitionen in die Technologieinfrastruktur beliefen sich im Jahr 2023 auf insgesamt 1,2 Milliarden US-Dollar, wobei die wichtigsten Zuteilungen wie folgt erfolgten:

• Cloud-Infrastruktur: 450 Millionen US-Dollar
• Netzwerksysteme: 350 Millionen US-Dollar
• Upgrades des Rechenzentrums: 250 Millionen US-Dollar
• Cybersicherheitsinfrastruktur: 150 Millionen US-Dollar

Forschungs- und Entwicklungsausgaben

Die F&E-Ausgaben beliefen sich im Jahr 2023 auf 672 Millionen US-Dollar, was 7,8 % des Gesamtumsatzes entspricht.

F&E-Schwerpunktbereich	Investition ($)
Cloud-Technologien	287,000,000
KI und maschinelles Lernen	215,000,000
Innovationen im Bereich Cybersicherheit	170,000,000

Globale Betriebs- und Lieferkosten

Die weltweiten Betriebskosten für 2023 beliefen sich auf 2,1 Milliarden US-Dollar, verteilt auf die Regionen:

• Nordamerika: 900 Millionen US-Dollar
• Europa, Naher Osten, Afrika: 650 Millionen US-Dollar
• Asien-Pazifik: 550 Millionen US-Dollar

Investitionen in Marketing und Geschäftsentwicklung

Die Ausgaben für Marketing und Geschäftsentwicklung beliefen sich im Jahr 2023 auf 340 Millionen US-Dollar.

Marketingkanal	Investition ($)
Digitales Marketing	120,000,000
Event-Sponsoring	85,000,000
Vertriebsaktivierung	135,000,000

Kyndryl Holdings, Inc. (KD) – Geschäftsmodell: Einnahmequellen

Verträge über verwaltete Infrastrukturdienste

Im dritten Quartal 2023 meldete Kyndryl einen Umsatz mit verwalteten Infrastrukturdiensten in Höhe von 1,94 Milliarden US-Dollar. Diese Verträge machen 54,3 % des Gesamtumsatzes des Unternehmens aus.

Vertragstyp	Jahresumsatz	Prozentsatz des Gesamtumsatzes
Langfristige Infrastrukturverträge	7,56 Milliarden US-Dollar	52.4%
Kurzfristige Infrastrukturverträge	1,38 Milliarden US-Dollar	9.6%

Cloud-Migrations- und Transformationsprojekte

Cloud-Transformationsdienste erwirtschafteten im Jahr 2023 einen Umsatz von 692 Millionen US-Dollar, was 19,2 % des Gesamtumsatzes des Unternehmens entspricht.

• Durchschnittlicher Projektwert: 3,2 Millionen US-Dollar
• Gesamtzahl der abgeschlossenen Cloud-Transformationsprojekte: 216
• Verträge zur Cloud-Migration für Unternehmen: 87

Gebühren für Technologieberatungsdienste

Der Umsatz mit Technologieberatung erreichte im Jahr 2023 441 Millionen US-Dollar, was 12,3 % des Gesamtumsatzes entspricht.

Kategorie „Beratungsdienstleistung“.	Einnahmen
Digitale Strategieberatung	187 Millionen Dollar
Beratung zur Technologiearchitektur	254 Millionen Dollar

Langfristige Technologie-Support-Vereinbarungen

Langfristige Technologie-Supportverträge erwirtschafteten im Jahr 2023 623 Millionen US-Dollar, was 17,3 % des Gesamtumsatzes des Unternehmens entspricht.

• Durchschnittliche Vertragslaufzeit: 4,7 Jahre
• Gesamtzahl aktiver Supportvereinbarungen: 412
• Durchschnittlicher jährlicher Vertragswert: 1,51 Millionen US-Dollar

Implementierungen digitaler Arbeitsplatzlösungen

Digitale Arbeitsplatzlösungen trugen im Jahr 2023 394 Millionen US-Dollar zum Umsatz von Kyndryl bei, was 10,9 % des Gesamtumsatzes entspricht.

Lösungstyp	Einnahmen	Anzahl der Implementierungen
Remote-Arbeitsinfrastruktur	186 Millionen Dollar	143
Hybride Arbeitsplatztechnologien	208 Millionen Dollar	97

Kyndryl Holdings, Inc. (KD) - Canvas Business Model: Value Propositions

You're looking at the core promises Kyndryl Holdings, Inc. is making to its enterprise clients as of late 2025. These aren't abstract goals; they are tied to concrete financial and operational shifts they are driving.

Modernizing core enterprise systems (mainframe to cloud) for agility

Kyndryl Holdings, Inc. is positioning the mainframe not as a legacy anchor, but as a central, resilient component of a hybrid IT estate, heavily infused with AI. The focus has shifted from wholesale migration to pragmatic, phased modernization. For instance, in 2025, only 28% of workloads were planned to move off the mainframe, down from 36% the prior year, showing a commitment to integrating existing core systems. This approach is delivering significant financial returns for clients.

Here's the quick math on the reported Return on Investment (ROI) clients are seeing across different modernization paths, according to Kyndryl's 2025 survey of 500 leaders:

Modernization Path	Expected ROI (2025 Survey)	Average Project Cost (2025)
Modernizing on the Mainframe	288%	$7.2 million
Integrating with Cloud	297%	N/A
Moving Workloads Off the Mainframe	362%	N/A

Furthermore, the cost to modernize on the mainframe actually dropped to an average of $7.2 million in 2025, down from $9.1 million the year before. This agility is also being fueled by technology adoption; 88% of respondents are deploying or planning Generative AI on the mainframe.

Delivering operational efficiency via the AI-powered Kyndryl Bridge platform

The AI-enabled Kyndryl Bridge operating platform is a key enabler for efficiency across Kyndryl Holdings, Inc.'s services. This platform helped the company achieve annualized savings of approximately $775 million as of the end of fiscal year 2025, beating its internal goal of $750 million. This internal efficiency translates to external value, as organizations surveyed expect AI and GenAI on mainframes to generate $13 billion in cost savings over the next three years.

Providing vendor-agnostic, multi-cloud managed services and integration

Kyndryl Holdings, Inc. is deeply embedded in the multi-cloud shift, evidenced by the explosive growth in its alliance revenue. Revenue tied to large cloud providers (hyperscalers) hit $440 million in the second quarter of fiscal year 2026 (ending September 30, 2025), marking a 65% year-over-year increase. The company is set to exceed its initial target of nearly $1 billion in hyperscaler-linked revenue for fiscal year 2025, and is now projecting to exceed its $1.8 billion target for the fiscal year ending March 2026. Kyndryl Holdings, Inc. offers managed services across public, private, and hybrid cloud environments, providing a single interface for monitoring and management.

Enhancing cyber resilience and security posture for mission-critical workloads

Security and resiliency are foundational drivers for modernization efforts. Kyndryl Holdings, Inc. has organized its service delivery around a dedicated global practice for Security and Resiliency. The broader security services segment is expected to see a compound annual growth rate (CAGR) of 10.9% between 2022 and 2026. The company is actively helping customers prepare for evolving regulatory environments, which acts as a tailwind for their services.

Offering high-margin advisory services through Kyndryl Consult

Kyndryl Consult, the advisory arm, is a major growth engine, reflecting the shift toward higher-margin, strategic work. In the second quarter of fiscal year 2026, Kyndryl Consult revenue grew 28% year-over-year. For the full fiscal year 2025, Kyndryl Consult revenue grew 26% year-over-year, while its signings grew 47%. To be fair, the Q4 FY2025 growth rate was even higher at 45% year-over-year for revenue. This segment is also integrating future-focused services, with one quarter of the company's new contracts now including artificial intelligence-related services.

Finance: Finance needs to track the Q3 FY2026 Kyndryl Consult growth rate by the end of January 2026.

Kyndryl Holdings, Inc. (KD) - Canvas Business Model: Customer Relationships

You're looking at how Kyndryl Holdings, Inc. structures its interactions with its global enterprise base as of late 2025. It's a model built on deep, long-term commitments supported by digital acceleration.

Dedicated account management for large, long-term enterprise contracts

Kyndryl Holdings, Inc. focuses significant relationship resources on its largest clients, which resulted in substantial forward-looking commitments in the last fiscal year. Total signings for fiscal year 2025 reached a record $18.2 billion, marking a 46% year-over-year increase. This growth was anchored by major deals, specifically a record 55 contracts valued in excess of $50 million each. These large contracts, which totaled $10 billion, spanned 22 different countries. This focus on securing high-value, long-term engagements is further evidenced by the Accounts initiative, which delivered $900 million in annualized benefits by the end of fiscal year 2025, surpassing its $850 million objective.

The scale of these relationships can be seen in the following snapshot of large deal activity:

Metric	Value (FY2025)	Comparison Point
Total Fiscal Year 2025 Signings	$18.2 billion	Up 46% year-over-year
Contracts Exceeding $50 Million	55	Up from 40 in FY2024
Value of Contracts Exceeding $50 Million	$10 billion	Across 22 countries
Annualized Benefits from Accounts Initiative	$900 million	Exceeded the $850 million target

Co-creation model via Kyndryl Vital for business and infrastructure transformation

The co-creation aspect is centered on designing future-state environments. While specific usage metrics for Kyndryl Vital weren't explicitly detailed in the latest financial releases, its inclusion in discussions around growth initiatives for the first quarter of fiscal year 2026 shows its role in expanding the scope of customer relationships. This practice is about working directly with clients to architect transformations, often in conjunction with cloud strategy alignment, where 60% of cloud leaders report being completely aligned on cloud objectives with hyperscalers.

High-touch, consultative selling through the Kyndryl Consult practice

Kyndryl Consult is clearly a major driver of new, profitable business. Revenues for this advisory practice grew 26% in fiscal year 2025, reaching $3.0 billion. Signings for Kyndryl Consult were even stronger, growing 47% year-over-year in fiscal 2025. This high-touch approach is translating directly to the bottom line; projected pretax income margins on recent signings were in the high-single-digit range.

Here's how Kyndryl Consult's financial performance stacked up in the last reported fiscal year:

• Kyndryl Consult revenue for fiscal year 2025: $3.0 billion.
• Year-over-year revenue growth for Kyndryl Consult in FY2025: 26%.
• Year-over-year signings growth for Kyndryl Consult in FY2025: 47%.
• Revenue growth for Kyndryl Consult in Q3 FY2025 (quarter ending December 31, 2024): 26% year-over-year.

The consulting arm is definitely gaining traction. It's a key part of their strategy to move away from low-margin work.

Automated, proactive service delivery and insights via Kyndryl Bridge

The Kyndryl Bridge platform is central to delivering proactive service and generating efficiency savings, which reinforces the value proposition to existing clients. As of August 2025, more than 1,200 enterprises were operational on the platform. This platform is busy, delivering 12 million AI-driven insights monthly. The impact of the Advanced Delivery initiative, which leverages Kyndryl Bridge, was significant in FY2025, generating annualized savings of approximately $775 million, beating the internal goal of $750 million. This platform helps free up delivery professionals; it helped Kyndryl Holdings, Inc. free up more than 13,000 delivery professionals by year-end.

Strategic partnership approach with key clients for joint innovation

The relationship extends deeply into the hyperscaler ecosystem, which is a form of strategic partnership. Hyperscaler-related revenue for fiscal year 2025 hit $1.2 billion, which was more than double the prior year and exceeded the initial $1 billion target. Looking ahead to fiscal year 2026, the company is progressing well toward a new target, having already generated $400 million in hyperscaler-tied revenue in the first quarter ending June 30, 2025, against a fiscal year 2026 goal of $1.8 billion. Furthermore, recent contract renewals, like the one with EQUATE Group, explicitly detail the use of Kyndryl Bridge for integrated monitoring and automation to enhance reliability across global sites.

You can see the growth in this partnership channel:

• Hyperscaler Revenue (FY2025): $1.2 billion.
• Hyperscaler Revenue Target (FY2025): Exceeded the $1 billion goal.
• Hyperscaler Revenue (Q1 FY2026): $400 million.
• Hyperscaler Revenue Target (FY2026): $1.8 billion.

Finance: draft 13-week cash view by Friday.

Kyndryl Holdings, Inc. (KD) - Canvas Business Model: Channels

You're looking at how Kyndryl Holdings, Inc. gets its services into the hands of its enterprise customers as of late 2025. The channel strategy is clearly multi-faceted, moving well beyond the traditional direct sales model inherited from its past structure.

Direct enterprise sales force and dedicated client relationship managers

The core of Kyndryl Holdings, Inc.'s engagement remains its direct interaction with large, complex organizations. While the exact headcount of the dedicated client relationship managers isn't public, the effectiveness of this channel is reflected in the overall contract performance. The company secured record total signings for the fiscal year ended March 31, 2025, hitting $18.2 billion, which was a year-over-year increase of 46%. This volume suggests a highly engaged, high-value sales and relationship management function driving significant deal flow.

Kyndryl Consult advisory team for high-value service sales

The Kyndryl Consult advisory team is a key growth engine, focusing on high-value advisory and implementation services. This channel is showing serious traction, which is great for margin expansion. For the full fiscal year 2025, Kyndryl Consult revenues grew 26%, reaching $3 billion. Furthermore, signings for Kyndryl Consult grew 47% in fiscal 2025. In the fourth quarter alone, Kyndryl Consult revenue growth was 45% year-over-year.

Hyperscaler alliance channels (co-selling with AWS, Microsoft, Google Cloud)

The hyperscaler alliance channel is a major success story, demonstrating Kyndryl Holdings, Inc.'s pivot toward a vendor-agnostic ecosystem. The company set a target of nearly $1 billion in hyperscaler revenue for fiscal year 2025 and exceeded it.

Metric	Fiscal Year 2025 Amount	Comparison/Target
Total Hyperscaler Alliance Revenue (FY2025)	$1.2 billion	Exceeded nearly $1 billion target
Q4 2025 Hyperscaler Alliance Revenue	$375 million	More than double prior-year levels

This revenue stream is more than double the prior-year levels, showing rapid scaling in co-selling motions with major cloud providers.

Global delivery centers across more than 60 countries

Kyndryl Holdings, Inc. supports its global client base through an extensive physical footprint. The company is a leading provider of mission-critical enterprise technology services, operating in more than 60 countries. This global reach is essential for delivering consistent, outcome-focused solutions to multinational enterprises.

• Global presence confirmed in over 60 countries.
• The delivery capability is evaluated by Gartner for its Ability to Execute, which includes operational effectiveness and global delivery.

Digital platforms for customer self-service and observability (Kyndryl Bridge)

The AI-enabled Kyndryl Bridge operating platform is central to the Advanced Delivery initiative, enhancing service delivery and creating new revenue opportunities. This platform provides observability across an enterprise's entire IT estate using operational data, intellectual property (IP), and embedded Artificial Intelligence (AI).

As of the data reported in late 2025 (metrics from August 2025), the platform usage and impact are substantial:

• More than 1,200 enterprises are on the Kyndryl Bridge platform.
• The platform delivers 12 million AI-driven insights monthly.
• The platform helped Kyndryl Holdings, Inc. free up more than 13,000 delivery professionals.
• Annualized savings generated by Kyndryl Bridge reached approximately $725 million as of the end of Q4 FY25, putting it on track to exceed the fiscal 2025 goal of $750 million.

This digital channel directly impacts operational efficiency, which is a key part of the value proposition delivered through Kyndryl Holdings, Inc.'s channels.

Kyndryl Holdings, Inc. (KD) - Canvas Business Model: Customer Segments

You're looking at the core of Kyndryl Holdings, Inc.'s business-who they serve and why those clients depend on them for their most critical IT functions. Honestly, it's all about scale and complexity; they target the biggest players who simply cannot afford downtime.

Large, global enterprises requiring mission-critical IT infrastructure services form the bedrock. These are the organizations that entrust Kyndryl Holdings, Inc. to deliver the services needed to run the backbones of their respective industries. This focus translated into a substantial revenue base, with Kyndryl Holdings, Inc. reporting total revenues of $15.1 billion for fiscal year 2025, which concluded on March 31, 2025. Furthermore, the demand for their services is clearly growing, evidenced by record fiscal year 2025 signings reaching $18.2 billion, a year-over-year increase of 46%.

The customer base is heavily concentrated in sectors where operational stability is non-negotiable. You see this clearly in their focus on:

• Companies in highly regulated sectors: Financial services (BFSI), energy, healthcare, and manufacturing.
• Organizations with complex, multi-vendor technology environments that need a single integrator to manage the sprawl.

A major theme driving new business is the need to evolve legacy systems. This means Kyndryl Holdings, Inc. is segmenting customers actively engaged in:

• Customers seeking mainframe modernization, supported by their Core Enterprise and zCloud service line.
• Hybrid cloud adoption, which is supported by their hyperscaler alliance strategy; they recognized nearly $1 billion in revenue tied to these alliances in fiscal year 2025.

To give you a clearer picture of where the revenue comes from geographically, here is the breakdown based on their reporting segments as of the end of fiscal year 2025. Remember, Kyndryl Holdings, Inc. organizes its global operations into specific regions:

Geographic Segment	Workforce Rebalancing Charges (FY2025)	Q4 FY2025 Revenue (Reported)
United States	$41 million	Not explicitly broken out for Q4
Japan	$6 million	Not explicitly broken out for Q4
Principal Markets	$23 million	Not explicitly broken out for Q4
Strategic Markets	$45 million	Not explicitly broken out for Q4

The total revenue for the fourth quarter of fiscal year 2025 was $3.8 billion. The Principal Markets and Strategic Markets segments saw revenue declines in earlier quarters due to the intentional reduction of low-margin third-party content, a strategy that is clearly paying off in margin expansion on new deals.

Finally, the customer base is global, with specific attention paid to major economic centers. The company explicitly tracks its performance across key geographies:

• Global customers across the US.
• Japan, where Kyndryl Holdings, Inc. continues to strengthen its local tech partnerships, such as with petrochemical manufacturers like EQUATE Group.
• Principal Markets, which includes operations outside the US and Japan.

The depth of engagement is significant; more than 1,200 enterprises are actively using their AI-enabled Kyndryl Bridge operating platform, which delivers 12 million AI-driven insights monthly as of August 2025. That's a lot of mission-critical infrastructure being monitored.

Kyndryl Holdings, Inc. (KD) - Canvas Business Model: Cost Structure

You're looking at the core expenses Kyndryl Holdings, Inc. faces to keep its massive global infrastructure services running. Honestly, the cost structure is heavily influenced by the legacy contracts it took on from IBM and the ongoing, necessary transformation to a higher-margin business.

Significant Costs of Service Delivery

The most immediate and recurring costs are tied directly to delivering services-that's primarily labor and the technology Kyndryl manages or uses. For the first quarter of fiscal year 2026, covering the three months ended June 30, 2025, the Cost of services hit $2,947 million. This is the engine room expense. On top of that, the overhead for running the business, categorized as Selling, general and administrative expenses, was $646 million for that same quarter.

To give you the full picture for the most recently completed fiscal year, which ended March 31, 2025, the Total costs and expenses amounted to $14,622 million.

Here's a look at those key operational costs for Q1 FY2026:

• Cost of services: $2,947 million
• Selling, general and administrative expenses: $646 million
• Workforce rebalancing charges: $25 million

Contractually Required Increase in IBM Software Costs

This is a big one, a direct cost consequence of the spin-off structure. The contractually required increase in IBM software costs is a known headwind that management has cited as offsetting gains from other initiatives. For the full fiscal year 2025, these costs were explicitly noted as an offset to the growth in adjusted pretax income. You should know that IBM has been implementing annual global price harmonization, with software increases reaching up to 6% globally across the portfolio starting January 1, 2025, for new contracts and renewals.

What this estimate hides is the compounding effect. If you don't have a cap, those standard uplifts can balloon your total spend significantly over time. Here's the quick math on that risk:

Time Period	Compounded Increase (Example 5% Annual Uplift)	Compounded Increase (Example 7% Annual Uplift)
3 Years	Roughly 16% higher fee	Roughly 23% higher fee
5 Years	Potentially over 25% higher spend	Potentially over 25% higher spend

If onboarding takes 14+ days, churn risk rises, but if you're locked into an IBM contract without a cap, your costs are definitely rising faster than inflation.

Workforce Rebalancing Charges

Kyndryl Holdings, Inc. is actively managing its workforce size to align it with the current revenue base and future operating model, which involves charges for restructuring. You specifically asked about the charge for Q1 FY2026, and the company reported $25 million in Workforce rebalancing charges for the three months ended June 30, 2025.

To show the trend of this cost reduction effort, look at the charges taken in the prior fiscal year:

• Total FY2025 Workforce Rebalancing Charges (Year Ended March 31, 2025): $115 million (sum of $41M US, $6M Japan, $23M Principal Markets, $45M Strategic Markets).
• Q4 FY2025 Workforce Rebalancing Charges: $36 million.

The company had projected $100 million in workforce rebalancing charges for the entirety of fiscal year 2025.

Investment in the Kyndryl Bridge Platform Development and AI Capabilities

Investment in the Kyndryl Bridge platform is a key part of the strategy to drive efficiency and reduce service delivery costs, which directly impacts the cost structure by lowering the labor component needed per service dollar. The platform is an AI-powered open-integration digital business platform. As of the end of fiscal year 2025, Kyndryl Bridge had already generated annualized savings of approximately $775 million, surpassing its internal goal of $750 million.

Furthermore, Kyndryl is making significant capital commitments to build out its AI capabilities globally. For instance, the company announced a commitment to invest $2.25 billion in India over the next three years, which includes establishing an AI Innovation Lab in Bengaluru. This is a clear investment in future cost-saving and value-creation technology.

Costs Associated with Reducing Inherited Low-Margin Contracts

A major focus has been on the Accounts initiative-actively addressing contracts with substandard margins inherited from IBM. This is a cost-avoidance/margin-improvement activity that often involves upfront costs or revenue reduction in the short term to achieve long-term profitability. By the end of fiscal year 2025 (March 31, 2025), this initiative had delivered $900 million of annualized benefits, exceeding the initial $850 million objective for that year.

In the first quarter of fiscal year 2025, the total impact from this accounts initiative was $725 million in annualized benefits. The revenue decline in FY2025, which was 4% in constant currency, directly reflects this progress in reducing that low-margin third-party content. Finance: draft 13-week cash view by Friday.

Kyndryl Holdings, Inc. (KD) - Canvas Business Model: Revenue Streams

You're looking at how Kyndryl Holdings, Inc. actually brings in the money, which is really about the mix between its established base and its growth engines. The foundation is definitely the managed services revenue, which comes from those long-term infrastructure contracts you know they've been managing for years.

The real momentum, though, is coming from the high-growth revenue stream: Kyndryl Consult advisory services. This part of the business saw 26% year-over-year growth in fiscal year 2025, which is a strong signal that clients are leaning into their advice on modernization and transformation. To be fair, the core managed services are still the bulk, but Consult is the area management is clearly pushing for margin expansion.

Another key component feeding the top line is the revenue tied to cloud hyperscaler alliances. For fiscal year 2025, this specific stream brought in $1.2 billion. This figure is more than double the prior year's level, showing Kyndryl Holdings, Inc. is successfully embedding itself within the major cloud ecosystems.

Here's a quick look at the overall financial picture for the fiscal year ended March 31, 2025, to put those streams in context:

Metric	Amount
Total fiscal year 2025 revenues	$15.1 billion
Record signings in fiscal year 2025	$18.2 billion
Revenue tied to cloud hyperscaler alliances (FY2025)	$1.2 billion

The revenue generation is clearly being driven by a few specific, high-potential areas, which you can see when you break down the growth drivers:

• Managed services revenue from long-term infrastructure contracts (core business).
• High-growth revenue from Kyndryl Consult advisory services (26% YoY growth in FY2025).
• Kyndryl Consult revenue reached $3.0 billion in fiscal 2025.
• Kyndryl Consult signings grew 47% in fiscal 2025.
• Revenue from cloud hyperscaler alliances exceeded the target, hitting $1.2 billion.

Honestly, the $18.2 billion in record signings for fiscal year 2025 is what tells the story about future revenue potential, even though total revenue for the year was $15.1 billion. That gap between signings and recognized revenue is the pipeline you're watching.

Finance: draft 13-week cash view by Friday.