Lennox International Inc. (LII): Canvas del Modelo de Negocio [Actualizado en Ene-2025]

En el mundo dinámico de calefacción, enfriamiento y ventilación, Lennox International Inc. (LII) se erige como un faro de innovación, transformando cómo experimentamos comodidad en espacios residenciales y comerciales. Con un modelo de negocio estratégico que combina tecnología de vanguardia, eficiencia energética y soluciones centradas en el cliente, Lennox ha forjado una posición única en la industria de HVAC. Su enfoque integral va más allá del mero control de temperatura, ofreciendo integraciones inteligentes para el hogar, productos ecológicos y una red robusta de asociaciones que impulsan el avance tecnológico continuo.

Lennox International Inc. (LII) - Modelo de negocios: asociaciones clave

Proveedores estratégicos de componentes y materias primas de HVAC

Lennox International Inc. mantiene asociaciones estratégicas con los siguientes proveedores clave:

Categoría de proveedor	Número de socios estratégicos	Valor de adquisición anual
Fabricantes de componentes de HVAC	37	$ 412.6 millones
Proveedores de materias primas	24	$ 276.3 millones
Fabricantes de metales especializados	12	$ 89.7 millones

Distribuidores y distribuidores autorizados para la venta de productos

La red de distribución de Lennox International incluye:

• Total de distribuidores autorizados: 6.500
• Cobertura geográfica: 50 estados en los Estados Unidos
• Canales de distribución internacional: 25 países
• Ventas anuales a través de la red de distribuidores: $ 3.2 mil millones

Socios de tecnología para Smart Home Solutions

Socio tecnológico	Enfoque de asociación	Alcance de integración
Nido de Google	Integración inteligente para el hogar	Sistemas de control de HVAC
Amazon Alexa	Control de voz	Conectividad IoT
MAPILE HOMEKIT	Ecosistema de inicio inteligente	Gestión de la energía

Asociaciones de fabricantes de equipos originales (OEM)

Lennox colabora con OEM en múltiples sectores:

• OEM de construcción: 42 asociaciones estratégicas
• OEM del sector industrial: 18 colaboraciones clave
• Ingresos totales de asociación OEM: $ 567.4 millones
• Duración promedio de la asociación: 7.3 años

Lennox International Inc. (LII) - Modelo de negocios: actividades clave

Diseño y fabricación de sistemas de calefacción, enfriamiento y ventilación

Lennox International Inc. opera 16 instalaciones de fabricación en América del Norte a partir de 2023. La compañía produce equipos de HVAC residenciales y comerciales con el siguiente desglose de fabricación:

Categoría de productos	Volumen de producción anual	Ubicación de fabricación
Sistemas residenciales de HVAC	1.2 millones de unidades anualmente	7 instalaciones
Sistemas comerciales de HVAC	350,000 unidades anualmente	5 instalaciones
Equipo de ventilación	250,000 unidades anualmente	4 instalaciones

Investigación y desarrollo de tecnologías HVAC de eficiencia energética

Lennox invierte significativamente en I + D con las siguientes métricas:

• Gastos anuales de I + D: $ 98.3 millones en 2023
• Personal de I + D: 425 ingenieros y tecnólogos
• Portafolio de patentes: 672 patentes activas

Marketing de productos y gestión de marca

Las actividades de marketing incluyen:

Canal de marketing	Inversión anual	Segmento objetivo
Marketing digital	$ 22.6 millones	Consumidores residenciales
Participación de la feria comercial	$ 5.4 millones	Profesionales de HVAC
Marketing de redes de distribuidores profesionales	$ 17.9 millones	Instaladores autorizados

Atención al cliente y servicio técnico

Las operaciones de soporte técnico incluyen:

• Centros de atención al cliente 24/7: 3 ubicaciones
• Personal de soporte técnico: 312 profesionales
• Horas de capacitación técnica anual: 18,500 horas
• Tiempo de respuesta promedio: 2.3 horas

Lennox International Inc. (LII) - Modelo de negocios: recursos clave

Instalaciones de fabricación avanzadas

Lennox International opera 13 instalaciones de fabricación en América del Norte, con ubicaciones específicas en:

• Marshalltown, Iowa
• Saltillo, México
• Brownsville, Texas

Ubicación	Tipo de instalación	Línea de productos primario
Marshalltown, IA	Equipo HVAC	Sistemas de calefacción/enfriamiento residencial
Saltillo, México	Componentes de fabricación	Componentes de HVAC
Brownsville, TX	Instalación de producción	Equipo comercial de HVAC

Cartera de propiedades intelectuales

A partir de 2023, Lennox International posee 327 patentes activas En tecnologías HVAC.

Recursos humanos

Fuerza laboral total: 12.400 empleados a partir de 2023, con:

• Fuerza laboral de ingeniería: 1.850 profesionales
• Equipo de investigación y desarrollo: 620 especialistas

Reputación de la marca

Cuota de mercado en HVAC residencial: 16.7% A partir de 2023

Red de cadena de suministro y distribución

Canal de distribución	Número de socios
Distribuidores al por mayor	1,200+
Socios minoristas	850
Contratistas comerciales directos	3,500

Lennox International Inc. (LII) - Modelo de negocio: propuestas de valor

Soluciones de calefacción y enfriamiento de alta eficiencia

Lennox ofrece sistemas HVAC con calificaciones de eficiencia de hasta 98.7% AFUE para hornos de gas y 26 vaderos para aires acondicionados. El aire acondicionado XC25 alcanza hasta 26 clases de eficiencia SEER, que representa el rendimiento energético de primer nivel en el mercado.

Categoría de productos	Rango de eficiencia	Potencial de ahorro de energía
Hornos de gas	Hasta 98.7% AFUE	Hasta un 30% de ahorro de energía
Acondicionadores de aire	Hasta 26 vidente	Hasta el 40% de reducción de energía

Integración inteligente en el hogar y sistemas HVAC habilitados para IoT

El termostato inteligente Lennox Icomfort S30 proporciona características de conectividad avanzadas con monitoreo de energía en tiempo real y capacidades de control remoto.

• Tecnología de termostato inteligente habilitado para Wi-Fi
• Capacidades de geofencing
• Integración con Alexa y Google Home
• Control de aplicaciones móvil

Productos para ahorrar energía y ecológicos

Lennox reduce las emisiones de carbono a través de soluciones de HVAC de alta eficiencia. Sus productos cumplen o exceden los requisitos de Energy Star en un 15-20%.

Métricas de impacto ambiental	Actuación
Reducción de emisiones de carbono	Hasta 2.5 toneladas métricas por sistema
Cumplimiento de la estrella energética	115-120% de los requisitos estándar

Garantía integral y atención al cliente

Lennox ofrece cobertura de garantía líder en la industria para sistemas HVAC residenciales y comerciales.

• Garantía limitada de 10 años en piezas
• Garantía de intercambiador de calor de 20 años
• Garantía de compresor de 5 años
• Soporte técnico 24/7

Tecnologías innovadoras de control climático

Lennox invierte aproximadamente $ 50 millones anuales en investigación y desarrollo para tecnologías avanzadas de HVAC.

Inversión tecnológica	Gasto anual
Gasto de I + D	$ 50 millones
Solicitudes de patentes	12-15 por año

Lennox International Inc. (LII) - Modelo de negocios: relaciones con los clientes

Soporte de ventas directo a través de representantes técnicos

Lennox International mantiene un equipo dedicado de 275 representantes de ventas técnicas a partir de 2023. Estos representantes brindan apoyo especializado en los mercados de HVAC residenciales y comerciales.

Categoría de representante de ventas	Número de representantes	Tiempo promedio de interacción con el cliente
Soporte residencial de HVAC	175	42 minutos por cliente
Soporte comercial de HVAC	100	67 minutos por cliente

Plataformas de servicio al cliente en línea

Lennox opera un ecosistema de soporte digital integral con las siguientes métricas:

• Portal de soporte en línea maneja 124,500 consultas de clientes anualmente
• Tiempo de resolución digital promedio: 3.2 horas
• Calificación de satisfacción del cliente: 4.6/5 para soporte en línea

Documentación y capacitación integral del producto

Los recursos de capacitación incluyen:

Recurso de capacitación	Número de materiales	Participación anual del usuario
Videos de capacitación en línea	237	89,400 vistas
Manuales técnicos	412	62,500 descargas

Programas de soporte de distribuidores y contratistas

Lennox apoya a 12,750 distribuidores y contratistas autorizados a través de:

• Programas de capacitación anual para 7.850 participantes
• Portal de distribuidor dedicado con inventario y precios en tiempo real
• Programas de incentivos basados ​​en el desempeño

Servicios de garantía y mantenimiento extendidos

Detalles de la cobertura de garantía:

Categoría de productos	Garantía estándar	Opción de garantía extendida	Reclamaciones de garantía anual
HVAC residencial	10 años limitado	Hasta 20 años	4.750 reclamos
HVAC comercial	5 años limitado	Hasta 10 años	2.300 reclamos

Lennox International Inc. (LII) - Modelo de negocios: canales

Ventas directas a contratistas e instaladores

Lennox International mantiene un robusto canal de ventas directas dirigido a profesionales de HVAC. A partir de 2023, la compañía reportó 4.750 representantes de ventas directas centrados en sistemas de calefacción, ventilación y aire acondicionado de calefacción y aire residencial.

Canal de ventas	Número de representantes	Volumen de ventas anual
Contratistas comerciales de HVAC	2,350	$ 487.3 millones
Instaladores de HVAC residenciales	2,400	$ 412.6 millones

Distribución minorista a través de tiendas de mejoras para el hogar

Lennox se asocia con importantes minoristas de mejoras para el hogar para expandir el alcance del mercado.

• The Home Depot: socio minorista principal
• Lowe's: canal de distribución secundaria
• Menards: minorista regional de mejoras para el hogar

Detallista	Número de tiendas	Porcentaje de ventas minoristas
El depósito de hogar	2,317 tiendas	62.4%
Lowe's	1.970 tiendas	31.6%
Menards	355 tiendas	6%

Plataformas de comercio electrónico en línea

Lennox aprovecha los canales de ventas digitales para llegar a los consumidores y profesionales.

• Sitio web de la empresa: ventas directas de productos
• Asuntos de amazón
• Mercados en línea específicos del fabricante

Plataforma	Ventas en línea anuales	Índice de crecimiento
Lennox.com	$ 78.5 millones	14.2%
Asuntos de amazón	$ 42.3 millones	22.7%

Redes de distribuidores autorizadas

Lennox mantiene una extensa red de distribuidores autorizados en América del Norte.

Región	Número de distribuidores autorizados	Cobertura de red total
Estados Unidos	6,200	89%
Canadá	1,100	76%

Canales de marketing directo y comunicación digital

Lennox utiliza múltiples estrategias de comunicación digital.

• Campañas de marketing por correo electrónico
• Plataformas de redes sociales
• Seminarios web profesionales
• Publicidad digital dirigida

Canal de marketing	Inversión anual	Alcanzar
Marketing digital	$ 24.7 millones	3.2 millones de profesionales
Publicidad en las redes sociales	$ 8.3 millones	1.7 millones de seguidores

Lennox International Inc. (LII) - Modelo de negocio: segmentos de clientes

Propietarios residenciales

Lennox se dirige a clientes residenciales con ingresos familiares anuales de $ 100,000+. La penetración del mercado en este segmento alcanza aproximadamente el 18% de las casas unifamiliares de EE. UU.

Característica de segmento	Datos estadísticos
Costo promedio de reemplazo de HVAC HVAC	$6,800 - $12,500
Tamaño del mercado objetivo	42.3 millones de casas unifamiliares
Tasa de reemplazo anual	3.7% de los sistemas residenciales de HVAC

Gerentes de construcción comercial

Lennox sirve propiedades comerciales en múltiples sectores con soluciones integrales de HVAC.

• Complejos de oficinas con más de 50,000 pies cuadrados
• Centros minoristas superiores a los 100,000 pies cuadrados
• Instituciones educativas con múltiples edificios
• Instalaciones de atención médica

Segmento comercial	Valor de mercado anual
Mercado comercial de HVAC	$ 16.5 mil millones
Costo promedio del sistema comercial	$25,000 - $75,000

Contratistas e instaladores de HVAC

Lennox colabora con aproximadamente 6.200 redes de concesionarios certificadas en todo el país.

Métricas de red de distribuidores	Valor
Distribuidores certificados totales	6,200
Programas de capacitación anual	378 sesiones de capacitación técnica

Nuevos desarrolladores de construcción

Lennox ofrece soluciones de HVAC para proyectos de construcción residencial y comercial.

• Desarrollos domésticos unifamiliares
• Complejos residenciales de múltiples unidades
• Proyectos inmobiliarios comerciales

Segmento de construcción	Datos anuales del mercado
Nueva construcción residencial	1,4 millones de viviendas comienzan anualmente
Valor de construcción comercial	Tamaño del mercado de $ 1.3 billones

Instalaciones industriales e institucionales

Lennox sirve requisitos de HVAC industriales e institucionales a gran escala.

• Instalaciones de fabricación
• Edificios gubernamentales
• Laboratorios de investigación
• Centros de datos

Tipo de instalación	Inversión anual de HVAC
Mercado industrial de HVAC	$ 22.8 mil millones
Costo promedio del sistema de instalaciones grandes	$150,000 - $500,000

Lennox International Inc. (LII) - Modelo de negocio: Estructura de costos

Gastos de fabricación y producción

Para el año fiscal 2023, Lennox International informó costos de fabricación totales de $ 2.48 mil millones. El desglose de los gastos de fabricación incluye:

Categoría de costos	Monto ($)
Costos de mano de obra directa	412,500,000
Gastos de materia prima	1,156,000,000
Sobrecarga de fabricación	911,500,000

Inversiones de investigación y desarrollo

Lennox International asignó $ 146.7 millones a la investigación y el desarrollo en 2023, lo que representa el 4.2% de los ingresos totales de la compañía.

• HVAC Technology Innovation Investments: $ 89.3 millones
• Investigación de eficiencia energética: $ 37.4 millones
• Desarrollo de tecnología de hogar inteligente: $ 20 millones

Operaciones de marketing y ventas

Los gastos de marketing y ventas para 2023 totalizaron $ 335.6 millones, con la siguiente distribución:

Canal de marketing	Gasto ($)
Marketing digital	78,400,000
Participación de la feria comercial	42,300,000
Compensación del equipo de ventas	214,900,000

Gestión de la cadena de suministro y logística

Los costos operativos de la cadena de suministro para 2023 ascendieron a $ 412.5 millones, incluyendo:

• Transporte y flete: $ 187.3 millones
• Gastos de almacenamiento: $ 112.6 millones
• Gestión de inventario: $ 112.6 millones

Infraestructura y mantenimiento de la tecnología

Los gastos relacionados con la tecnología para 2023 fueron de $ 98.3 millones, distribuidos de la siguiente manera:

Categoría de tecnología	Gasto ($)
Infraestructura	52,600,000
Ciberseguridad	22,400,000
Licencia de software	23,300,000

Lennox International Inc. (LII) - Modelo de negocios: flujos de ingresos

Ventas de sistemas residenciales de HVAC

En el año fiscal 2022, el segmento de HVAC residencial de Lennox International generó $ 2.65 mil millones en ingresos. La compañía vendió 1,042,000 unidades de HVAC residenciales durante este período.

Categoría de productos	Ingresos ($ M)	Unidades vendidas
Acondicionadores de aire	1,150	425,000
Bombas de calor	850	325,000
Hornos	650	292,000

Soluciones de control de clima comercial e industrial

Los ingresos del segmento comercial de HVAC en 2022 alcanzaron los $ 1.42 mil millones, con segmentos clave del mercado que incluyen:

• Espacios comerciales minoristas
• Instalaciones de fabricación industrial
• Instituciones educativas
• Instalaciones de atención médica

Piezas de repuesto y componentes

Las piezas de reemplazo y los componentes generaron $ 487 millones en ingresos para Lennox International en 2022.

Tipo de componente	Ingresos ($ M)
Compresores	156
Condensadores	112
Componentes eléctricos	219

Contratos de garantía y servicio extendido

Los contratos de servicio y mantenimiento contribuyeron con $ 213 millones a los ingresos de Lennox International en 2022.

• Valor promedio del contrato: $ 375
• Contratos de servicio totales vendidos: 568,000
• Ingresos de extensión de garantía: $ 87 millones

Productos de integración de tecnología de hogar inteligente

Los productos de tecnología Smart Home generaron $ 156 millones en ingresos durante 2022.

Categoría de productos	Ingresos ($ M)
Termostatos inteligentes	89
Controles de HVAC habilitados para Wi-Fi	67

Lennox International Inc. (LII) - Canvas Business Model: Value Propositions

You're looking at the core reasons customers choose Lennox International Inc. over the competition as of late 2025. It's about compliance, comprehensive coverage, premium quality, and a reliable network.

High-efficiency, low-GWP HVACR products meeting 2025 regulations.

Lennox International Inc. delivers products engineered to meet the January 1, 2025, EPA regulations for refrigerants, which mandate a Global Warming Potential (GWP) of 700 or less. The company's commitment is evident in its product lineup utilizing R-454B, which reduces GWP by as much as 78% compared to the phased-out R-410A for whole-home systems. Even with volume challenges, profitability in the Home Comfort Solutions segment remained strong as they transitioned to selling primarily R-454B products in Q2 2025.

• Transitioned residential line to R-454B for heat pumps and AC units.
• Commercial rooftop units and ducted split systems feature R-454B.
• Ductless options utilize R-32, also designed for low GWP compliance.
• New systems use 5-10% less refrigerant than comparable R-410A units.

Complete climate-control solutions for residential and commercial spaces.

Lennox International Inc. offers a full spectrum of climate control, segmented into Home Comfort Solutions (HCS) and Building Climate Solutions (BCS). The HCS segment, which covers residential needs, represented about two-thirds of total revenue in Q2 2025. In fiscal 2024, residential HVAC accounted for 67% of sales, while commercial HVAC and Heatcraft refrigeration made up 33%. For the full year 2025, the company projects total revenue growth of approximately 3%.

Segment	Q2 2025 Revenue	Year-over-Year Growth
Home Comfort Solutions (HCS)	$1.009 billion	3%
Building Climate Solutions (BCS)	$492 million	5%

Premium, reliable equipment like the Dave Lennox Signature Collection.

The Dave Lennox Signature Collection is positioned as the premium offering, exemplified by the SL22KLV model, which pairs comfort delivery with low GWP refrigerant technology. Lennox is the company's flagship HVAC brand. The company's focus on innovation, including cold climate heat pumps engineered to operate efficiently down to -22°F, supports the premium reliability proposition. This focus on high-quality, sustainable solutions helps drive favorable mix, which contributed 11% to HCS revenue growth in Q2 2025.

Strong dealer support and parts availability for quick replacement.

The business model heavily relies on its distribution network, with residential replacement sales making up 75% of total sales, while new construction is 25%. This reliance on the dealer channel means support for quick replacement is a critical value driver. The company is actively working to enhance parts availability, noting that recent acquisitions like Supco will help accelerate the attachment of parts and accessories across segments. Furthermore, 75% of dealers participate in mini-splits, indicating broad channel engagement for new product lines.

• Residential replacement sales: 75% of total sales.
• Dealer participation in mini-splits: 75%.
• Acquisitions like Supco are intended to accelerate parts and accessories attachment.

Finance: draft 13-week cash view by Friday.

Lennox International Inc. (LII) - Canvas Business Model: Customer Relationships

You're looking at how Lennox International Inc. manages the people who buy and install its climate control systems. It's a mix of deep partnership with its independent network and direct management of big commercial clients. This approach is critical, especially given the regulatory shifts and the need for specialized knowledge.

Dedicated, high-touch relationship with the Lennox dealer network.

Lennox International Inc. relies heavily on its independent distribution system for the North American residential heating and cooling market. They distribute their flagship "Lennox" brands directly to these independent dealers through a company-owned process. This isn't just transactional; it's about embedding their brand within the contractor's business. For example, the Samsung partnership for ductless products also flows through this direct-to-dealer network. To support this, Lennox has been investing heavily in its physical touchpoints. The company opened a new Customer Experience and Training Center at its Richardson, Texas headquarters, which includes HVAC training labs and five classrooms. This facility hosts over 1,000 customers for in-person courses each year, helping to cement that high-touch relationship.

The focus on digital support is also part of this relationship enhancement. Earlier in 2025, Lennox launched a Technical Support AI agent specifically for HVAC technicians and dealers. This tool has already logged over 15,000 sessions with more than 7,000 registered technicians, showing strong adoption and a commitment to field efficiency.

Here's a quick look at how the relationship structure breaks down:

• Distribution for "Lennox" brands is company-owned, direct to independent dealers.
• The company focuses on North America after divesting European operations in Q4 2023.
• The residential market, which relies on this network, accounted for about two-thirds of total revenue in Q2 2025.
• The company aims for its parts revenue attachment rate to reach 30% to 35%, up from the current teens, which requires strong dealer buy-in and training on selling lower-cost items like capacitors.

Direct sales and service for large commercial national accounts.

For large commercial customers, Lennox International Inc. operates a different model through its National Account Service ("NAS"). NAS provides installation, service, and preventive maintenance for these national account customers across the United States and Canada. This is a single point of contact approach designed to maximize uptime and lower the total cost of ownership for large portfolio managers. The company strengthened this capability by acquiring AES Industries, Inc. and AES Mechanical Service Group, Inc. in October 2023, which are dedicated to service and sustainability in light commercial markets. This direct channel helps them offer turnkey planned replacement programs, allowing national clients to proactively manage aging equipment on their own terms and budget.

The Building Climate Solutions segment, which includes these commercial services, posted net sales of $1,764.2 million in 2024. In Q2 2025, this segment showed stronger revenue growth of 5% year-over-year, reaching $492 million.

Training and technical support for installers on new refrigerant systems.

The regulatory environment demands intensive support. The transition to refrigerants with a Global Warming Potential (GWP) of 700 or less for most HVAC products became effective on January 1, 2025. This transition, specifically to refrigerants like R454B, created temporary challenges like canister shortages, but Lennox reports that 100% of units are now close to using 454B, and the necessary training has improved. The Customer Experience and Training Center in Richardson, Texas, features interactive exhibits specifically showcasing low GWP products.

Brand loyalty built on a century-old reputation for quality.

Lennox International Inc.'s reputation is rooted in its founding in 1895 in Marshalltown, Iowa. This long history translates into a brand image that customers and commercial clients increasingly link with reliability and quality, which is crucial in a competitive landscape. The company actively reinforces this through product recognition; for instance, the EL297V gas furnace received the GOOD DESIGN Award, which enhances the brand image as forward-thinking and responsible. Financial actions also signal stability to stakeholders. In 2024, the company returned $160 million to shareholders through dividends, which represented a 4.5% increase in the quarterly dividend. As of October 13, 2025, the market capitalization stood at $18.4B.

You can see the relationship focus across the business segments:

Relationship Metric	Segment/Context	Latest Available Figure	Year/Period
In-person Training Attendees	Customer Experience and Training Center	1,000 customers annually	Annual (as of 2025)
AI Tech Support Agent Registrants	Dealers/Technicians	Over 7,000 technicians	As of September 2025
AI Tech Support Agent Sessions	Dealers/Technicians	Over 15,000 logged sessions	As of September 2025
Commercial Segment Net Sales	Building Climate Solutions (NAS/AES)	$1,764.2 million	Fiscal 2024
Quarterly Dividend Increase	Shareholder Confidence/Stability	4.5% increase	2024

Lennox International Inc. (LII) - Canvas Business Model: Channels

You're looking at how Lennox International Inc. gets its climate control products-from residential units to commercial systems-into the hands of the installers and end-users. The channel strategy is clearly multi-pronged, balancing direct control with broad wholesale reach.

Company-owned Lennox Stores (one-step distribution)

The Lennox Stores serve as a direct-to-dealer parts and supplies access point across the United States and Canada, supporting the one-step distribution model for the primary Lennox brands like the Dave Lennox Signature Collection and Elite Series. While specific revenue contribution from only the stores isn't isolated in the latest reports, the company emphasizes these stores provide an easy access solution for contractors.

• Lennox Stores distribute products under the Lennox brand directly to independent installing dealers.
• These stores are part of the overall strategy to strengthen the distribution network.

Independent wholesale distributors (two-step distribution) for other brands

This channel moves the 'other' brands, such as Armstrong Air, Ducane, Air-Ease, Concord, MagicPak, and ADP Advanced Distributor Products, through independent distributors who then sell to installing contractors. The performance here is tied to the Home Comfort Solutions (HCS) segment, which saw revenue decline by 12% in the third quarter of 2025, partly due to channel inventory rebalancing following a regulatory transition. The sell-in volume for HCS dropped by 23% in that same quarter, reflecting distributor destocking. The company operates a network of 240 Lennox distributors in the United States as of October 08, 2025.

Here's a snapshot of the distributor footprint and related segment performance:

Metric	Value/Amount	Context/Date
Total US Distributors	240	As of October 08, 2025
Texas Distributors	33 (14% of total)	As of October 08, 2025
California Distributors	23 (10% of total)	As of October 08, 2025
HCS Revenue Change (Q3 2025)	-12%	Year-over-year
HCS Sell-in Volume Change (Q3 2025)	-23%	Year-over-year

Direct sales force for large Building Climate Solutions projects

The Building Climate Solutions (BCS) segment, which includes commercial projects, relies on a dedicated direct sales force and specialized channels. This segment showed resilience, with revenue growing by 10% in the third quarter of 2025, despite volume challenges of -3%, which was offset by a 8% boost from mix and pricing. The company expects the bulk of revenue from new product lines, like those from the Samsung joint venture involving VRF products, to start coming through only in 2025. The direct sales force is responsible for obtaining total system specifications from specifying engineers and design-build contractors.

• BCS Revenue Growth (Q3 2025): +10%.
• BCS Volume Change (Q3 2025): -3%.
• Mix/Pricing Contribution to BCS Growth (Q3 2025): +8%.

Digital tools and apps for dealer diagnostics and ordering

Lennox International Inc. is continuing investments in digital capabilities, which are key to streamlining operations and improving speed-to-market. A major component supporting this is the new Customer Experience and Training Centre in Richardson, Texas. This facility includes state-of-the-art HVAC training labs and five classrooms, designed to provide hands-on technical training to over 1,000 customers for in-person courses annually. The company also mentioned leveraging the Lennox Unified Management System to share best practices and execute strategy, which supports digital integration across the network. Capital expenditures for 2025 are projected at $150 million, focused partly on innovation centers.

The investment in infrastructure supports the digital push:

Capital Deployment Focus (2025 Projections):

Use of Funds	Projected Amount	Notes
Free Cash Flow Guidance (Revised)	Approximately $550 million	Citing elevated inventory levels
Capital Expenditures (Projected)	$150 million	Focused on distribution network expansion and innovation centers
Year-to-Date Share Repurchases	$350 million	With $1 billion remaining authorized

The company's Q3 2025 segment margin reached 21.7%, a record for the third quarter, showing that disciplined execution across channels is driving profitability even with top-line headwinds. Finance: draft 13-week cash view by Friday.

Lennox International Inc. (LII) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Lennox International Inc. as of late 2025, which is heavily weighted toward existing equipment replacement. The company's strategy clearly prioritizes the installed base over brand-new projects, which makes sense for a mature, essential-service industry.

Lennox International Inc. manufactures and distributes heating, ventilating, air conditioning, and refrigeration products primarily to the replacement market, which accounts for approximately 75% of sales. The remaining 25% of sales is generated from new construction residential and commercial projects. This focus on replacement is a key driver of revenue stability. Following the divestiture of its European operations in late 2023, Lennox International Inc. is now strategically focused on the North American market.

To give you a clearer picture of the revenue split based on the latest full-year figures available, here is how the main business segments broke down for the full year ended December 31, 2024, alongside the market split you mentioned:

Customer/Market Focus	Data Point	Value/Percentage
Residential Replacement Market Share (Approximate)	Percentage of Total Sales	75%
New Construction Market Share (Approximate)	Percentage of Total Sales	25%
Home Comfort Solutions Segment Revenue (FY 2024)	Net Sales	$3,577.1 million
Building Climate Solutions Segment Revenue (FY 2024)	Net Sales	$1,764.2 million
Residential HVAC Revenue Share (FY 2024)	Percentage of Sales	67%
Commercial HVAC and Heatcraft Refrigeration Share (FY 2024)	Percentage of Sales	33%

The commercial side of the business, which includes the Building Climate Solutions segment and the Heatcraft Refrigeration Products business, serves a diverse set of customers who require reliable climate control for their operations. Heatcraft Refrigeration Products is specifically identified as a business segment of Lennox International Inc., leading in commercial refrigeration solutions.

You can see the geographic concentration in the third quarter of 2025 results, showing where the bulk of the sales activity is occurring:

• United States market net sales (Q3 2025): $1,328.4 million.
• Canadian market net sales (Q3 2025): $98.4 million.
• Home Comfort Solutions segment volume decline (Q3 2025): 23% decrease in sales volumes.
• Building Climate Solutions segment net sales increase (Q3 2025): 10% increase.

The commercial customers for the Building Climate Solutions segment include entities like retail locations, schools, and offices that rely on Lennox International Inc.'s unitary heating and air conditioning equipment and commercial HVAC services.

Lennox International Inc. (LII) - Canvas Business Model: Cost Structure

You're looking at the major drains on Lennox International Inc.'s operating cash flow for 2025. Honestly, the cost structure is dominated by the things they buy to make their products, which is typical for a manufacturer in this space.

High variable cost of goods sold (COGS) due to raw materials is a defining feature. The nature of the business means most costs move with production volume. For instance, in the first quarter of 2025, the Cost of Goods Sold reached $744.1 million, which was a 5.2% increase over the first quarter of 2024 figure of $707.1 million. Management noted that for the full year 2025, they expect total cost inflation to be approximately 5%, a slight improvement from their prior estimate of 6%. To be fair, management stated that the majority of their costs are variable, which helps absorb some of the volume swings.

Capital spending is clearly delineated. Lennox International Inc. projected capital expenditures for the full year 2025 to be approximately $150 million for general capital improvement projects. This is a planned outlay for maintaining and improving the asset base.

Investment in new product lines and manufacturing capacity is evident through operational spending, even if specific R&D dollar amounts are not clearly detailed as a large line item for the full year 2025 in the same way as CapEx. However, the focus is clear: revenue growth in 2025 is driven by the mix of new refrigerant products. Furthermore, the Building Climate Solutions segment saw early benefits from the new commercial factory. The company is also actively working on redoing its distribution network and footprint starting in 2026, which implies current investment in logistics infrastructure.

Distribution and logistics costs for the North American network expansion are a recurring expense pressure point. In the first quarter of 2025, distribution and selling expenses contributed $10 million in additional costs. For the second quarter of 2025, continued investments in distribution and selling, along with other inflationary impacts, amounted to a $11 million impact on profit. This spending supports the company's presence in its primary North American market.

Here's a quick look at some of the key 2025 financial figures related to costs and performance:

Metric	Period	Amount	Context/Change
Projected Capital Expenditures	Full Year 2025	$150 million	General capital improvement projects.
Cost of Goods Sold	Q1 2025	$744.1 million	Up 5.2% year-over-year.
Expected Cost Inflation	Full Year 2025 Guidance	5%	Revised down from prior estimate of 6%.
Distribution & Selling Costs Impact	Q1 2025	$10 million	Additional costs noted.
Investments in Distribution & Selling Impact	Q2 2025	$11 million	Impact on profit.
Projected Free Cash Flow	Full Year 2025 Guidance (Revised)	Approximately $550 million	Revised down from $650 million to $800 million.

The cost structure also involves specific operational overheads:

• Tariffs and factory ramp-up issues cost $29 million in Q1 2025.
• Corporate expenses for Q2 2025 were $24 million, flat to the prior-year quarter.
• The company expects interest expense to be approximately $40 million for the full year 2025.
• The tax rate is projected to be around 19.3% for the full year 2025.

Finance: draft 13-week cash view by Friday.

Lennox International Inc. (LII) - Canvas Business Model: Revenue Streams

You're looking at the core ways Lennox International Inc. (LII) brings in money, focusing on the numbers as of late 2025. This is how the revenue gets generated across their main business lines.

The revenue streams are primarily segmented by the end-user market and the type of product or service provided. The largest portion comes from residential equipment sales.

• Sales of Home Comfort Solutions (HCS) equipment, which accounted for approximately 67% of total sales.
• Sales of Building Climate Solutions (BCS) equipment and services. For instance, in the third quarter of 2025, the BCS segment saw revenue grow 10%, with profit margins expanding 330 basis points.
• Sales of replacement parts, supplies, and accessories, which is being strengthened by recent acquisitions, such as DuroDyne and Supco, to boost attachment rates. Growth in emergency replacement products is also a key driver here.

Here's a quick look at the key financial guidance figures provided by Lennox International Inc. for the full-year 2025, which gives you a sense of the expected financial outcomes from these revenue streams.

Financial Metric	Guidance Amount/Range
Full-Year 2025 Adjusted EPS	$22.75 to $23.25
Full-Year 2025 Free Cash Flow	Approximately $550 million

To give you a bit more color on the BCS segment performance, which includes commercial HVAC, refrigeration, and service offerings, the Q2 2025 results showed a 5% increase in revenue, helped by an 8% benefit from favorable product mix and pricing, even as segment sales volumes declined 3%.

The company's focus on operational discipline and pricing excellence is designed to support these revenue streams, especially when facing end-market softness, which led to the revision of the full-year 2025 revenue outlook to an anticipated decline of 1%.

Finance: draft 13-week cash view by Friday.