Lennox International Inc. (LII): Modelo de negócios Canvas [Jan-2025 Atualizado]

No mundo dinâmico de aquecimento, resfriamento e ventilação, a Lennox International Inc. (LII) permanece como um farol de inovação, transformando como experimentamos conforto em espaços residenciais e comerciais. Com um modelo de negócios estratégico que combina a tecnologia de ponta, a eficiência energética e as soluções centradas no cliente, a Lennox criou uma posição única na indústria de HVAC. Sua abordagem abrangente vai além do mero controle de temperatura, oferecendo integrações de residências inteligentes, produtos ambientalmente amigáveis ​​e uma rede robusta de parcerias que impulsionam o avanço tecnológico contínuo.

Lennox International Inc. (LII) - Modelo de negócios: Parcerias -chave

Fornecedores estratégicos de componentes HVAC e matérias -primas

A Lennox International Inc. mantém parcerias estratégicas com os seguintes fornecedores -chave:

Categoria de fornecedores	Número de parceiros estratégicos	Valor anual de compras
Fabricantes de componentes HVAC	37	US $ 412,6 milhões
Fornecedores de matérias -primas	24	US $ 276,3 milhões
Fabricantes de metal especializados	12	US $ 89,7 milhões

Revendedores e distribuidores autorizados para vendas de produtos

A rede de distribuição da Lennox International inclui:

• Total de revendedores autorizados: 6.500
• Cobertura geográfica: 50 estados nos Estados Unidos
• Canais de distribuição internacional: 25 países
• Vendas anuais através da Rede de Revestantes: US $ 3,2 bilhões

Parceiros de tecnologia para soluções domésticas inteligentes

Parceiro de tecnologia	Foco em parceria	Escopo de integração
Google Nest	Integração Smart Home	Sistemas de controle HVAC
Amazon Alexa	Controle de voz	Conectividade da IoT
Apple HomeKit	Ecossistema de casa inteligente	Gerenciamento de energia

Parcerias de fabricantes de equipamentos originais (OEMs)

Lennox colabora com OEMs em vários setores:

• OEMs de construção: 42 parcerias estratégicas
• OEMs do setor industrial: 18 colaborações -chave
• Receita total de parceria OEM: US $ 567,4 milhões
• Duração média da parceria: 7,3 anos

Lennox International Inc. (LII) - Modelo de negócios: Atividades -chave

Projeto e fabricação de sistemas de aquecimento, resfriamento e ventilação

A Lennox International Inc. opera 16 instalações de fabricação em toda a América do Norte a partir de 2023. A empresa produz equipamentos residenciais e comerciais de HVAC com a seguinte quebra de fabricação:

Categoria de produto	Volume anual de produção	Locais de fabricação
Sistemas residenciais HVAC	1,2 milhão de unidades anualmente	7 instalações
Sistemas HVAC comerciais	350.000 unidades anualmente	5 instalações
Equipamento de ventilação	250.000 unidades anualmente	4 instalações

Pesquisa e desenvolvimento de tecnologias HVAC com eficiência energética

Lennox investe significativamente em P&D com as seguintes métricas:

• Despesas anuais de P&D: US $ 98,3 milhões em 2023
• Pessoal de P&D: 425 engenheiros e tecnólogos
• Portfólio de patentes: 672 patentes ativas

Marketing de produtos e gerenciamento de marca

As atividades de marketing incluem:

Canal de marketing	Investimento anual	Segmento de destino
Marketing digital	US $ 22,6 milhões	Consumidores residenciais
Participação na feira	US $ 5,4 milhões	Profissionais de HVAC
Marketing de rede de revendedores profissionais	US $ 17,9 milhões	Instaladores autorizados

Suporte ao cliente e serviço técnico

As operações de suporte técnico incluem:

• Centros de suporte ao cliente 24/7: 3 locais
• Equipe de suporte técnico: 312 profissionais
• Horário de treinamento técnico anual: 18.500 horas
• Tempo médio de resposta: 2,3 horas

Lennox International Inc. (LII) - Modelo de negócios: Recursos -chave

Instalações de fabricação avançadas

A Lennox International opera 13 instalações de fabricação em toda a América do Norte, com locais específicos em:

• Marshalltown, Iowa
• Saltillo, México
• Brownsville, Texas

Localização	Tipo de instalação	Linha de produtos primária
Marshalltown, IA	Equipamento HVAC	Sistemas de aquecimento/refrigeração residenciais
Saltillo, México	Fabricação de componentes	Componentes HVAC
Brownsville, TX	Instalação de produção	Equipamento HVAC comercial

Portfólio de propriedade intelectual

A partir de 2023, a Lennox International detém 327 patentes ativas nas tecnologias HVAC.

Recursos Humanos

Força de trabalho total: 12.400 funcionários a partir de 2023, com:

• Força de trabalho de engenharia: 1.850 profissionais
• Equipe de pesquisa e desenvolvimento: 620 especialistas

Reputação da marca

Participação de mercado no HVAC residencial: 16.7% a partir de 2023

Cadeia de suprimentos e rede de distribuição

Canal de distribuição	Número de parceiros
Distribuidores por atacado	1,200+
Parceiros de varejo	850
Contratados comerciais diretos	3,500

Lennox International Inc. (LII) - Modelo de negócios: proposições de valor

Soluções de aquecimento e resfriamento de alta eficiência

A Lennox oferece sistemas de HVAC com classificações de eficiência de até 98,7% de AFUE para fornos a gás e 26 vidente para ar condicionado. O ar condicionado do XC25 atinge a classificação de eficiência do SEER, representando o desempenho energético de primeira linha no mercado.

Categoria de produto	Faixa de eficiência	Potencial de economia de energia
Fornos a gás	Até 98,7% de Afue	Até 30% de economia de energia
Ar condicionado	Até 26 Seer	Até 40% de redução de energia

Integração Smart Home e sistemas HVAC habilitados para IoT

O termostato inteligente Lennox ICOlfort S30 fornece recursos avançados de conectividade com recursos de monitoramento de energia em tempo real e recursos de controle remoto.

• Tecnologia de termostato inteligente habilitado para Wi-Fi
• Capacidades de geofencismo
• Integração com Alexa e Google Home
• Controle de aplicativos móveis

Produtos de economia de energia e ambientalmente amigáveis

O Lennox reduz as emissões de carbono por meio de soluções HVAC de alta eficiência. Seus produtos atendem ou excedem os requisitos de estrela energética em 15 a 20%.

Métricas de impacto ambiental	Desempenho
Redução de emissão de carbono	Até 2,5 toneladas métricas por sistema
Conformidade de estrela energética	115-120% dos requisitos padrão

Garantia abrangente e suporte ao cliente

A Lennox fornece cobertura de garantia líder do setor para sistemas HVAC residenciais e comerciais.

• Garantia limitada de 10 anos em peças
• Garantia de trocador de calor de 20 anos
• Garantia do compressor de 5 anos
• Suporte técnico 24/7

Tecnologias inovadoras de controle climático

A Lennox investe aproximadamente US $ 50 milhões anualmente em pesquisa e desenvolvimento para tecnologias avançadas de HVAC.

Investimento em tecnologia	Gastos anuais
Despesas de P&D	US $ 50 milhões
Aplicações de patentes	12-15 por ano

Lennox International Inc. (LII) - Modelo de Negócios: Relacionamentos do Cliente

Suporte de vendas diretas por meio de representantes técnicos

A Lennox International mantém uma equipe dedicada de 275 representantes de vendas técnicas a partir de 2023. Esses representantes fornecem apoio especializado nos mercados de HVAC residenciais e comerciais.

Categoria representativa de vendas	Número de representantes	Tempo médio de interação do cliente
Suporte residencial de HVAC	175	42 minutos por cliente
Suporte comercial de HVAC	100	67 minutos por cliente

Plataformas de atendimento ao cliente online

A Lennox opera um ecossistema abrangente de suporte digital com as seguintes métricas:

• O portal de suporte on -line lida com 124.500 consultas de clientes anualmente
• Tempo médio de resolução digital: 3,2 horas
• Classificação de satisfação do cliente: 4.6/5 para suporte on -line

Documentação e treinamento abrangentes do produto

Os recursos de treinamento incluem:

Recurso de treinamento	Número de materiais	Engajamento anual do usuário
Vídeos de treinamento on -line	237	89.400 visualizações
Manuais técnicos	412	62.500 Downloads

Programas de suporte de revendedores e contratados

A Lennox suporta 12.750 revendedores e contratados autorizados por meio de:

• Programas de treinamento anuais para 7.850 participantes
• Portal de revendedores dedicados com inventário e preço em tempo real
• Programas de incentivo baseados em desempenho

Serviços estendidos de garantia e manutenção

Detalhes da cobertura da garantia:

Categoria de produto	Garantia padrão	Opção de garantia estendida	Reivindicações anuais de garantia
HVAC residencial	10 anos limitado	Até 20 anos	4.750 reivindicações
HVAC comercial	5 anos limitado	Até 10 anos	2.300 reivindicações

Lennox International Inc. (LII) - Modelo de Negócios: Canais

Vendas diretas a contratados e instaladores

A Lennox International mantém um robusto canal de vendas direto direcionado aos profissionais da HVAC. A partir de 2023, a empresa relatou 4.750 representantes de vendas diretas focadas em sistemas de aquecimento, ventilação e ar condicionado comerciais e residenciais.

Canal de vendas	Número de representantes	Volume anual de vendas
Empreiteiros comerciais de HVAC	2,350	US $ 487,3 milhões
Instaladores residenciais HVAC	2,400	US $ 412,6 milhões

Distribuição de varejo através de lojas de melhoramento da casa

A Lennox faz parceria com os principais varejistas de melhoramento da casa para expandir o alcance do mercado.

• The Home Depot: Parceiro de varejo primário
• Lowe's: canal de distribuição secundária
• Menards: varejista regional de melhoramento da casa

Varejista	Número de lojas	Porcentagem de vendas de varejo
O depósito da Home	2.317 lojas	62.4%
Lowe's	1.970 lojas	31.6%
Menards	355 lojas	6%

Plataformas online de comércio eletrônico

A Lennox aproveita os canais de vendas digitais para alcançar consumidores e profissionais.

• Site da empresa: vendas diretas de produtos
• Amazon Business
• Mercados on-line específicos do fabricante

Plataforma	Vendas on -line anuais	Taxa de crescimento
Lennox.com	US $ 78,5 milhões	14.2%
Amazon Business	US $ 42,3 milhões	22.7%

Redes de revendedores autorizados

A Lennox mantém uma extensa rede de revendedores autorizados em toda a América do Norte.

Região	Número de revendedores autorizados	Cobertura total da rede
Estados Unidos	6,200	89%
Canadá	1,100	76%

Canais de marketing direto e comunicação digital

A Lennox utiliza várias estratégias de comunicação digital.

• Campanhas de marketing por email
• Plataformas de mídia social
• Webinars profissionais
• Publicidade digital direcionada

Canal de marketing	Investimento anual	Alcançar
Marketing digital	US $ 24,7 milhões	3,2 milhões de profissionais
Publicidade nas mídias sociais	US $ 8,3 milhões	1,7 milhão de seguidores

Lennox International Inc. (LII) - Modelo de negócios: segmentos de clientes

Proprietários residenciais

A Lennox tem como alvo clientes residenciais com renda familiar anual de US $ 100.000+. A penetração de mercado nesse segmento atinge aproximadamente 18% das casas unifamiliares dos EUA.

Característica do segmento	Dados estatísticos
Custo médio de reposição de HVAC em casa	$6,800 - $12,500
Tamanho do mercado -alvo	42,3 milhões de casas unifamiliares
Taxa de substituição anual	3,7% dos sistemas residenciais de HVAC

Gerentes de construção comercial

A Lennox atende a propriedades comerciais em vários setores com soluções abrangentes de HVAC.

• Complexos de escritório com mais de 50.000 pés quadrados
• Centros de varejo superiores a 100.000 pés quadrados
• Instituições educacionais com vários edifícios
• Instalações de saúde

Segmento comercial	Valor de mercado anual
Mercado comercial de HVAC	US $ 16,5 bilhões
Custo médio do sistema comercial	$25,000 - $75,000

Empreiteiros e instaladores de HVAC

A Lennox colabora com aproximadamente 6.200 redes de revendedores certificados em todo o país.

Métricas de rede de revendedores	Valor
Revendedores certificados totais	6,200
Programas de treinamento anuais	378 sessões de treinamento técnico

Novos desenvolvedores de construção

A Lennox fornece soluções HVAC para projetos de construção residencial e comercial.

• Desenvolvimentos residenciais unifamiliares
• Complexos residenciais de várias unidades
• Projetos imobiliários comerciais

Segmento de construção	Dados anuais de mercado
Nova construção residencial	1,4 milhão de moradias começam anualmente
Valor de construção comercial	Tamanho do mercado de US $ 1,3 trilhão

Instalações industriais e institucionais

A Lennox atende aos requisitos de HVAC industrial e institucional em larga escala.

• Instalações de fabricação
• Edifícios do governo
• Laboratórios de pesquisa
• Data centers

Tipo de instalação	Investimento anual de HVAC
Mercado Industrial de HVAC	US $ 22,8 bilhões
Custo médio do sistema de grande instalação	$150,000 - $500,000

Lennox International Inc. (LII) - Modelo de negócios: estrutura de custos

Despesas de fabricação e produção

Para o ano fiscal de 2023, a Lennox International registrou custos totais de fabricação de US $ 2,48 bilhões. A quebra das despesas de fabricação inclui:

Categoria de custo	Valor ($)
Custos diretos de mão -de -obra	412,500,000
Despesas de matéria -prima	1,156,000,000
Manufatura de sobrecarga	911,500,000

Investimentos de pesquisa e desenvolvimento

A Lennox International alocou US $ 146,7 milhões à pesquisa e desenvolvimento em 2023, representando 4,2% da receita total da empresa.

• Investimentos de inovação em tecnologia HVAC: US ​​$ 89,3 milhões
• Pesquisa de eficiência energética: US $ 37,4 milhões
• Desenvolvimento de tecnologia doméstica inteligente: US $ 20 milhões

Operações de marketing e vendas

As despesas de marketing e vendas de 2023 totalizaram US $ 335,6 milhões, com a seguinte distribuição:

Canal de marketing	Despesas ($)
Marketing digital	78,400,000
Participação na feira	42,300,000
Compensação da equipe de vendas	214,900,000

Cadeia de suprimentos e gerenciamento de logística

Os custos operacionais da cadeia de suprimentos para 2023 totalizaram US $ 412,5 milhões, incluindo:

• Transporte e frete: US $ 187,3 milhões
• Despesas de armazenamento: US $ 112,6 milhões
• Gerenciamento de inventário: US $ 112,6 milhões

Infraestrutura e manutenção de tecnologia

As despesas relacionadas à tecnologia para 2023 foram de US $ 98,3 milhões, distribuídas da seguinte forma:

Categoria de tecnologia	Despesas ($)
Infraestrutura de TI	52,600,000
Segurança cibernética	22,400,000
Licenciamento de software	23,300,000

Lennox International Inc. (LII) - Modelo de negócios: fluxos de receita

Vendas de sistemas residenciais HVAC

No ano fiscal de 2022, o segmento residencial HVAC da Lennox International gerou US $ 2,65 bilhões em receita. A empresa vendeu 1.042.000 unidades residenciais de HVAC durante esse período.

Categoria de produto	Receita ($ m)	Unidades vendidas
Ar condicionado	1,150	425,000
Bombas de calor	850	325,000
Fornos	650	292,000

Soluções de controle climático comercial e industrial

A receita comercial do segmento HVAC em 2022 atingiu US $ 1,42 bilhão, com os principais segmentos de mercado, incluindo:

• Espaços comerciais de varejo
• Instalações de fabricação industrial
• Instituições educacionais
• Instalações de saúde

Peças e componentes de reposição

Peças e componentes de reposição geraram US $ 487 milhões em receita para a Lennox International em 2022.

Tipo de componente	Receita ($ m)
Compressores	156
Condensadores	112
Componentes elétricos	219

Garantia estendida e contratos de serviço

Os contratos de serviço e manutenção contribuíram com US $ 213 milhões para a receita da Lennox International em 2022.

• Valor médio do contrato: US $ 375
• Total de contratos de serviço vendido: 568.000
• Receita de extensão da garantia: US $ 87 milhões

Produtos de integração de tecnologia doméstica inteligentes

Os produtos de tecnologia doméstica inteligentes geraram US $ 156 milhões em receita durante 2022.

Categoria de produto	Receita ($ m)
Termostatos inteligentes	89
Controles de HVAC habilitados para Wi-Fi	67

Lennox International Inc. (LII) - Canvas Business Model: Value Propositions

You're looking at the core reasons customers choose Lennox International Inc. over the competition as of late 2025. It's about compliance, comprehensive coverage, premium quality, and a reliable network.

High-efficiency, low-GWP HVACR products meeting 2025 regulations.

Lennox International Inc. delivers products engineered to meet the January 1, 2025, EPA regulations for refrigerants, which mandate a Global Warming Potential (GWP) of 700 or less. The company's commitment is evident in its product lineup utilizing R-454B, which reduces GWP by as much as 78% compared to the phased-out R-410A for whole-home systems. Even with volume challenges, profitability in the Home Comfort Solutions segment remained strong as they transitioned to selling primarily R-454B products in Q2 2025.

• Transitioned residential line to R-454B for heat pumps and AC units.
• Commercial rooftop units and ducted split systems feature R-454B.
• Ductless options utilize R-32, also designed for low GWP compliance.
• New systems use 5-10% less refrigerant than comparable R-410A units.

Complete climate-control solutions for residential and commercial spaces.

Lennox International Inc. offers a full spectrum of climate control, segmented into Home Comfort Solutions (HCS) and Building Climate Solutions (BCS). The HCS segment, which covers residential needs, represented about two-thirds of total revenue in Q2 2025. In fiscal 2024, residential HVAC accounted for 67% of sales, while commercial HVAC and Heatcraft refrigeration made up 33%. For the full year 2025, the company projects total revenue growth of approximately 3%.

Segment	Q2 2025 Revenue	Year-over-Year Growth
Home Comfort Solutions (HCS)	$1.009 billion	3%
Building Climate Solutions (BCS)	$492 million	5%

Premium, reliable equipment like the Dave Lennox Signature Collection.

The Dave Lennox Signature Collection is positioned as the premium offering, exemplified by the SL22KLV model, which pairs comfort delivery with low GWP refrigerant technology. Lennox is the company's flagship HVAC brand. The company's focus on innovation, including cold climate heat pumps engineered to operate efficiently down to -22°F, supports the premium reliability proposition. This focus on high-quality, sustainable solutions helps drive favorable mix, which contributed 11% to HCS revenue growth in Q2 2025.

Strong dealer support and parts availability for quick replacement.

The business model heavily relies on its distribution network, with residential replacement sales making up 75% of total sales, while new construction is 25%. This reliance on the dealer channel means support for quick replacement is a critical value driver. The company is actively working to enhance parts availability, noting that recent acquisitions like Supco will help accelerate the attachment of parts and accessories across segments. Furthermore, 75% of dealers participate in mini-splits, indicating broad channel engagement for new product lines.

• Residential replacement sales: 75% of total sales.
• Dealer participation in mini-splits: 75%.
• Acquisitions like Supco are intended to accelerate parts and accessories attachment.

Finance: draft 13-week cash view by Friday.

Lennox International Inc. (LII) - Canvas Business Model: Customer Relationships

You're looking at how Lennox International Inc. manages the people who buy and install its climate control systems. It's a mix of deep partnership with its independent network and direct management of big commercial clients. This approach is critical, especially given the regulatory shifts and the need for specialized knowledge.

Dedicated, high-touch relationship with the Lennox dealer network.

Lennox International Inc. relies heavily on its independent distribution system for the North American residential heating and cooling market. They distribute their flagship "Lennox" brands directly to these independent dealers through a company-owned process. This isn't just transactional; it's about embedding their brand within the contractor's business. For example, the Samsung partnership for ductless products also flows through this direct-to-dealer network. To support this, Lennox has been investing heavily in its physical touchpoints. The company opened a new Customer Experience and Training Center at its Richardson, Texas headquarters, which includes HVAC training labs and five classrooms. This facility hosts over 1,000 customers for in-person courses each year, helping to cement that high-touch relationship.

The focus on digital support is also part of this relationship enhancement. Earlier in 2025, Lennox launched a Technical Support AI agent specifically for HVAC technicians and dealers. This tool has already logged over 15,000 sessions with more than 7,000 registered technicians, showing strong adoption and a commitment to field efficiency.

Here's a quick look at how the relationship structure breaks down:

• Distribution for "Lennox" brands is company-owned, direct to independent dealers.
• The company focuses on North America after divesting European operations in Q4 2023.
• The residential market, which relies on this network, accounted for about two-thirds of total revenue in Q2 2025.
• The company aims for its parts revenue attachment rate to reach 30% to 35%, up from the current teens, which requires strong dealer buy-in and training on selling lower-cost items like capacitors.

Direct sales and service for large commercial national accounts.

For large commercial customers, Lennox International Inc. operates a different model through its National Account Service ("NAS"). NAS provides installation, service, and preventive maintenance for these national account customers across the United States and Canada. This is a single point of contact approach designed to maximize uptime and lower the total cost of ownership for large portfolio managers. The company strengthened this capability by acquiring AES Industries, Inc. and AES Mechanical Service Group, Inc. in October 2023, which are dedicated to service and sustainability in light commercial markets. This direct channel helps them offer turnkey planned replacement programs, allowing national clients to proactively manage aging equipment on their own terms and budget.

The Building Climate Solutions segment, which includes these commercial services, posted net sales of $1,764.2 million in 2024. In Q2 2025, this segment showed stronger revenue growth of 5% year-over-year, reaching $492 million.

Training and technical support for installers on new refrigerant systems.

The regulatory environment demands intensive support. The transition to refrigerants with a Global Warming Potential (GWP) of 700 or less for most HVAC products became effective on January 1, 2025. This transition, specifically to refrigerants like R454B, created temporary challenges like canister shortages, but Lennox reports that 100% of units are now close to using 454B, and the necessary training has improved. The Customer Experience and Training Center in Richardson, Texas, features interactive exhibits specifically showcasing low GWP products.

Brand loyalty built on a century-old reputation for quality.

Lennox International Inc.'s reputation is rooted in its founding in 1895 in Marshalltown, Iowa. This long history translates into a brand image that customers and commercial clients increasingly link with reliability and quality, which is crucial in a competitive landscape. The company actively reinforces this through product recognition; for instance, the EL297V gas furnace received the GOOD DESIGN Award, which enhances the brand image as forward-thinking and responsible. Financial actions also signal stability to stakeholders. In 2024, the company returned $160 million to shareholders through dividends, which represented a 4.5% increase in the quarterly dividend. As of October 13, 2025, the market capitalization stood at $18.4B.

You can see the relationship focus across the business segments:

Relationship Metric	Segment/Context	Latest Available Figure	Year/Period
In-person Training Attendees	Customer Experience and Training Center	1,000 customers annually	Annual (as of 2025)
AI Tech Support Agent Registrants	Dealers/Technicians	Over 7,000 technicians	As of September 2025
AI Tech Support Agent Sessions	Dealers/Technicians	Over 15,000 logged sessions	As of September 2025
Commercial Segment Net Sales	Building Climate Solutions (NAS/AES)	$1,764.2 million	Fiscal 2024
Quarterly Dividend Increase	Shareholder Confidence/Stability	4.5% increase	2024

Lennox International Inc. (LII) - Canvas Business Model: Channels

You're looking at how Lennox International Inc. gets its climate control products-from residential units to commercial systems-into the hands of the installers and end-users. The channel strategy is clearly multi-pronged, balancing direct control with broad wholesale reach.

Company-owned Lennox Stores (one-step distribution)

The Lennox Stores serve as a direct-to-dealer parts and supplies access point across the United States and Canada, supporting the one-step distribution model for the primary Lennox brands like the Dave Lennox Signature Collection and Elite Series. While specific revenue contribution from only the stores isn't isolated in the latest reports, the company emphasizes these stores provide an easy access solution for contractors.

• Lennox Stores distribute products under the Lennox brand directly to independent installing dealers.
• These stores are part of the overall strategy to strengthen the distribution network.

Independent wholesale distributors (two-step distribution) for other brands

This channel moves the 'other' brands, such as Armstrong Air, Ducane, Air-Ease, Concord, MagicPak, and ADP Advanced Distributor Products, through independent distributors who then sell to installing contractors. The performance here is tied to the Home Comfort Solutions (HCS) segment, which saw revenue decline by 12% in the third quarter of 2025, partly due to channel inventory rebalancing following a regulatory transition. The sell-in volume for HCS dropped by 23% in that same quarter, reflecting distributor destocking. The company operates a network of 240 Lennox distributors in the United States as of October 08, 2025.

Here's a snapshot of the distributor footprint and related segment performance:

Metric	Value/Amount	Context/Date
Total US Distributors	240	As of October 08, 2025
Texas Distributors	33 (14% of total)	As of October 08, 2025
California Distributors	23 (10% of total)	As of October 08, 2025
HCS Revenue Change (Q3 2025)	-12%	Year-over-year
HCS Sell-in Volume Change (Q3 2025)	-23%	Year-over-year

Direct sales force for large Building Climate Solutions projects

The Building Climate Solutions (BCS) segment, which includes commercial projects, relies on a dedicated direct sales force and specialized channels. This segment showed resilience, with revenue growing by 10% in the third quarter of 2025, despite volume challenges of -3%, which was offset by a 8% boost from mix and pricing. The company expects the bulk of revenue from new product lines, like those from the Samsung joint venture involving VRF products, to start coming through only in 2025. The direct sales force is responsible for obtaining total system specifications from specifying engineers and design-build contractors.

• BCS Revenue Growth (Q3 2025): +10%.
• BCS Volume Change (Q3 2025): -3%.
• Mix/Pricing Contribution to BCS Growth (Q3 2025): +8%.

Digital tools and apps for dealer diagnostics and ordering

Lennox International Inc. is continuing investments in digital capabilities, which are key to streamlining operations and improving speed-to-market. A major component supporting this is the new Customer Experience and Training Centre in Richardson, Texas. This facility includes state-of-the-art HVAC training labs and five classrooms, designed to provide hands-on technical training to over 1,000 customers for in-person courses annually. The company also mentioned leveraging the Lennox Unified Management System to share best practices and execute strategy, which supports digital integration across the network. Capital expenditures for 2025 are projected at $150 million, focused partly on innovation centers.

The investment in infrastructure supports the digital push:

Capital Deployment Focus (2025 Projections):

Use of Funds	Projected Amount	Notes
Free Cash Flow Guidance (Revised)	Approximately $550 million	Citing elevated inventory levels
Capital Expenditures (Projected)	$150 million	Focused on distribution network expansion and innovation centers
Year-to-Date Share Repurchases	$350 million	With $1 billion remaining authorized

The company's Q3 2025 segment margin reached 21.7%, a record for the third quarter, showing that disciplined execution across channels is driving profitability even with top-line headwinds. Finance: draft 13-week cash view by Friday.

Lennox International Inc. (LII) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Lennox International Inc. as of late 2025, which is heavily weighted toward existing equipment replacement. The company's strategy clearly prioritizes the installed base over brand-new projects, which makes sense for a mature, essential-service industry.

Lennox International Inc. manufactures and distributes heating, ventilating, air conditioning, and refrigeration products primarily to the replacement market, which accounts for approximately 75% of sales. The remaining 25% of sales is generated from new construction residential and commercial projects. This focus on replacement is a key driver of revenue stability. Following the divestiture of its European operations in late 2023, Lennox International Inc. is now strategically focused on the North American market.

To give you a clearer picture of the revenue split based on the latest full-year figures available, here is how the main business segments broke down for the full year ended December 31, 2024, alongside the market split you mentioned:

Customer/Market Focus	Data Point	Value/Percentage
Residential Replacement Market Share (Approximate)	Percentage of Total Sales	75%
New Construction Market Share (Approximate)	Percentage of Total Sales	25%
Home Comfort Solutions Segment Revenue (FY 2024)	Net Sales	$3,577.1 million
Building Climate Solutions Segment Revenue (FY 2024)	Net Sales	$1,764.2 million
Residential HVAC Revenue Share (FY 2024)	Percentage of Sales	67%
Commercial HVAC and Heatcraft Refrigeration Share (FY 2024)	Percentage of Sales	33%

The commercial side of the business, which includes the Building Climate Solutions segment and the Heatcraft Refrigeration Products business, serves a diverse set of customers who require reliable climate control for their operations. Heatcraft Refrigeration Products is specifically identified as a business segment of Lennox International Inc., leading in commercial refrigeration solutions.

You can see the geographic concentration in the third quarter of 2025 results, showing where the bulk of the sales activity is occurring:

• United States market net sales (Q3 2025): $1,328.4 million.
• Canadian market net sales (Q3 2025): $98.4 million.
• Home Comfort Solutions segment volume decline (Q3 2025): 23% decrease in sales volumes.
• Building Climate Solutions segment net sales increase (Q3 2025): 10% increase.

The commercial customers for the Building Climate Solutions segment include entities like retail locations, schools, and offices that rely on Lennox International Inc.'s unitary heating and air conditioning equipment and commercial HVAC services.

Lennox International Inc. (LII) - Canvas Business Model: Cost Structure

You're looking at the major drains on Lennox International Inc.'s operating cash flow for 2025. Honestly, the cost structure is dominated by the things they buy to make their products, which is typical for a manufacturer in this space.

High variable cost of goods sold (COGS) due to raw materials is a defining feature. The nature of the business means most costs move with production volume. For instance, in the first quarter of 2025, the Cost of Goods Sold reached $744.1 million, which was a 5.2% increase over the first quarter of 2024 figure of $707.1 million. Management noted that for the full year 2025, they expect total cost inflation to be approximately 5%, a slight improvement from their prior estimate of 6%. To be fair, management stated that the majority of their costs are variable, which helps absorb some of the volume swings.

Capital spending is clearly delineated. Lennox International Inc. projected capital expenditures for the full year 2025 to be approximately $150 million for general capital improvement projects. This is a planned outlay for maintaining and improving the asset base.

Investment in new product lines and manufacturing capacity is evident through operational spending, even if specific R&D dollar amounts are not clearly detailed as a large line item for the full year 2025 in the same way as CapEx. However, the focus is clear: revenue growth in 2025 is driven by the mix of new refrigerant products. Furthermore, the Building Climate Solutions segment saw early benefits from the new commercial factory. The company is also actively working on redoing its distribution network and footprint starting in 2026, which implies current investment in logistics infrastructure.

Distribution and logistics costs for the North American network expansion are a recurring expense pressure point. In the first quarter of 2025, distribution and selling expenses contributed $10 million in additional costs. For the second quarter of 2025, continued investments in distribution and selling, along with other inflationary impacts, amounted to a $11 million impact on profit. This spending supports the company's presence in its primary North American market.

Here's a quick look at some of the key 2025 financial figures related to costs and performance:

Metric	Period	Amount	Context/Change
Projected Capital Expenditures	Full Year 2025	$150 million	General capital improvement projects.
Cost of Goods Sold	Q1 2025	$744.1 million	Up 5.2% year-over-year.
Expected Cost Inflation	Full Year 2025 Guidance	5%	Revised down from prior estimate of 6%.
Distribution & Selling Costs Impact	Q1 2025	$10 million	Additional costs noted.
Investments in Distribution & Selling Impact	Q2 2025	$11 million	Impact on profit.
Projected Free Cash Flow	Full Year 2025 Guidance (Revised)	Approximately $550 million	Revised down from $650 million to $800 million.

The cost structure also involves specific operational overheads:

• Tariffs and factory ramp-up issues cost $29 million in Q1 2025.
• Corporate expenses for Q2 2025 were $24 million, flat to the prior-year quarter.
• The company expects interest expense to be approximately $40 million for the full year 2025.
• The tax rate is projected to be around 19.3% for the full year 2025.

Finance: draft 13-week cash view by Friday.

Lennox International Inc. (LII) - Canvas Business Model: Revenue Streams

You're looking at the core ways Lennox International Inc. (LII) brings in money, focusing on the numbers as of late 2025. This is how the revenue gets generated across their main business lines.

The revenue streams are primarily segmented by the end-user market and the type of product or service provided. The largest portion comes from residential equipment sales.

• Sales of Home Comfort Solutions (HCS) equipment, which accounted for approximately 67% of total sales.
• Sales of Building Climate Solutions (BCS) equipment and services. For instance, in the third quarter of 2025, the BCS segment saw revenue grow 10%, with profit margins expanding 330 basis points.
• Sales of replacement parts, supplies, and accessories, which is being strengthened by recent acquisitions, such as DuroDyne and Supco, to boost attachment rates. Growth in emergency replacement products is also a key driver here.

Here's a quick look at the key financial guidance figures provided by Lennox International Inc. for the full-year 2025, which gives you a sense of the expected financial outcomes from these revenue streams.

Financial Metric	Guidance Amount/Range
Full-Year 2025 Adjusted EPS	$22.75 to $23.25
Full-Year 2025 Free Cash Flow	Approximately $550 million

To give you a bit more color on the BCS segment performance, which includes commercial HVAC, refrigeration, and service offerings, the Q2 2025 results showed a 5% increase in revenue, helped by an 8% benefit from favorable product mix and pricing, even as segment sales volumes declined 3%.

The company's focus on operational discipline and pricing excellence is designed to support these revenue streams, especially when facing end-market softness, which led to the revision of the full-year 2025 revenue outlook to an anticipated decline of 1%.

Finance: draft 13-week cash view by Friday.