Lennox International Inc. (LII): Business Model Canvas

In der dynamischen Welt des Heizens, Kühlens und Lüftens gilt Lennox International Inc. (LII) als Leuchtturm der Innovation und verändert die Art und Weise, wie wir Komfort in Wohn- und Gewerberäumen erleben. Mit einem strategischen Geschäftsmodell, das modernste Technologie, Energieeffizienz und kundenorientierte Lösungen vereint, hat sich Lennox eine einzigartige Position in der HVAC-Branche erarbeitet. Ihr umfassender Ansatz geht über die bloße Temperaturregelung hinaus und bietet Smart-Home-Integrationen, umweltfreundliche Produkte und ein robustes Netzwerk von Partnerschaften, die den kontinuierlichen technologischen Fortschritt vorantreiben.

Lennox International Inc. (LII) – Geschäftsmodell: Wichtige Partnerschaften

Strategische Lieferanten von HVAC-Komponenten und Rohstoffen

Lennox International Inc. unterhält strategische Partnerschaften mit den folgenden Schlüssellieferanten:

Lieferantenkategorie	Anzahl strategischer Partner	Jährlicher Beschaffungswert
Hersteller von HVAC-Komponenten	37	412,6 Millionen US-Dollar
Rohstofflieferanten	24	276,3 Millionen US-Dollar
Spezialisierte Metallbauer	12	89,7 Millionen US-Dollar

Autorisierte Händler und Distributoren für den Produktverkauf

Das Vertriebsnetz von Lennox International umfasst:

• Insgesamt autorisierte Händler: 6.500
• Geografische Abdeckung: 50 Bundesstaaten der Vereinigten Staaten
• Internationale Vertriebskanäle: 25 Länder
• Jahresumsatz über das Händlernetz: 3,2 Milliarden US-Dollar

Technologiepartner für Smart Home-Lösungen

Technologiepartner	Partnerschaftsfokus	Integrationsumfang
Google Nest	Smart-Home-Integration	HVAC-Steuerungssysteme
Amazon Alexa	Sprachsteuerung	IoT-Konnektivität
Apple HomeKit	Smart-Home-Ökosystem	Energiemanagement

Partnerschaften mit Originalgeräteherstellern (OEMs).

Lennox arbeitet mit OEMs in mehreren Sektoren zusammen:

• Bau-OEMs: 42 strategische Partnerschaften
• OEMs im Industriesektor: 18 wichtige Kooperationen
• Gesamtumsatz der OEM-Partnerschaft: 567,4 Millionen US-Dollar
• Durchschnittliche Partnerschaftsdauer: 7,3 Jahre

Lennox International Inc. (LII) – Geschäftsmodell: Hauptaktivitäten

Design und Herstellung von Heiz-, Kühl- und Lüftungssystemen

Lennox International Inc. betreibt ab 2023 16 Produktionsstätten in ganz Nordamerika. Das Unternehmen produziert HVAC-Geräte für Privathaushalte und Gewerbe mit der folgenden Produktionsaufteilung:

Produktkategorie	Jährliches Produktionsvolumen	Produktionsstandorte
HVAC-Systeme für Wohngebäude	1,2 Millionen Einheiten jährlich	7 Einrichtungen
Kommerzielle HVAC-Systeme	350.000 Einheiten jährlich	5 Einrichtungen
Lüftungsgeräte	250.000 Einheiten jährlich	4 Einrichtungen

Forschung und Entwicklung energieeffizienter HVAC-Technologien

Lennox investiert erheblich in Forschung und Entwicklung mit den folgenden Kennzahlen:

• Jährliche F&E-Ausgaben: 98,3 Millionen US-Dollar im Jahr 2023
• F&E-Personal: 425 Ingenieure und Technologen
• Patentportfolio: 672 aktive Patente

Produktmarketing und Markenmanagement

Zu den Marketingaktivitäten gehören:

Marketingkanal	Jährliche Investition	Zielsegment
Digitales Marketing	22,6 Millionen US-Dollar	Privatkunden
Messeteilnahme	5,4 Millionen US-Dollar	HVAC-Profis
Professionelles Händler-Network-Marketing	17,9 Millionen US-Dollar	Autorisierte Installateure

Kundensupport und technischer Service

Zu den Aufgaben des technischen Supports gehören:

• 24/7-Kundendienstzentren: 3 Standorte
• Mitarbeiter des technischen Supports: 312 Fachkräfte
• Jährliche technische Schulungsstunden: 18.500 Stunden
• Durchschnittliche Antwortzeit: 2,3 Stunden

Lennox International Inc. (LII) – Geschäftsmodell: Schlüsselressourcen

Fortschrittliche Produktionsanlagen

Lennox International betreibt 13 Produktionsstätten in ganz Nordamerika mit spezifischen Standorten in:

• Marshalltown, Iowa
• Saltillo, Mexiko
• Brownsville, Texas

Standort	Einrichtungstyp	Primäre Produktlinie
Marshalltown, IA	HVAC-Ausrüstung	Heiz-/Kühlsysteme für Wohngebäude
Saltillo, Mexiko	Komponentenherstellung	HVAC-Komponenten
Brownsville, TX	Produktionsstätte	Kommerzielle HVAC-Geräte

Portfolio für geistiges Eigentum

Ab 2023 hält Lennox International 327 aktive Patente in HVAC-Technologien.

Personalwesen

Gesamtbelegschaft: 12.400 Mitarbeiter (Stand 2023), mit:

• Ingenieurspersonal: 1.850 Fachkräfte
• Forschungs- und Entwicklungsteam: 620 Spezialisten

Markenreputation

Marktanteil im Bereich HVAC für Privathaushalte: 16.7% ab 2023

Lieferkette und Vertriebsnetzwerk

Vertriebskanal	Anzahl der Partner
Großhändler	1,200+
Einzelhandelspartner	850
Direkte kommerzielle Auftragnehmer	3,500

Lennox International Inc. (LII) – Geschäftsmodell: Wertversprechen

Hocheffiziente Heiz- und Kühllösungen

Lennox bietet HVAC-Systeme mit Wirkungsgraden von bis zu 98,7 % AFUE für Gasöfen und 26 SEER für Klimaanlagen. Die XC25-Klimaanlage erreicht einen Wirkungsgrad von bis zu 26 SEER und stellt damit die beste Energieleistung auf dem Markt dar.

Produktkategorie	Effizienzbereich	Energieeinsparpotenzial
Gasöfen	Bis zu 98,7 % AFUE	Bis zu 30 % Energieeinsparung
Klimaanlagen	Bis zu 26 SEER	Bis zu 40 % Energieeinsparung

Smart Home-Integration und IoT-fähige HVAC-Systeme

Der intelligente Thermostat Lennox iComfort S30 bietet erweiterte Konnektivitätsfunktionen mit Echtzeit-Energieüberwachung und Fernbedienungsfunktionen.

• Wi-Fi-fähige Smart-Thermostat-Technologie
• Geofencing-Funktionen
• Integration mit Alexa und Google Home
• Steuerung über mobile Apps

Energiesparende und umweltfreundliche Produkte

Lennox reduziert CO2-Emissionen durch hocheffiziente HVAC-Lösungen. Ihre Produkte erfüllen oder übertreffen die ENERGY STAR-Anforderungen um 15–20 %.

Kennzahlen zur Umweltauswirkung	Leistung
Reduzierung der Kohlenstoffemissionen	Bis zu 2,5 Tonnen pro System
ENERGY STAR-Konformität	115-120 % der Standardanforderungen

Umfassende Garantie und Kundensupport

Lennox bietet branchenführende Garantieabdeckung für private und gewerbliche HVAC-Systeme.

• 10 Jahre eingeschränkte Garantie auf Teile
• 20 Jahre Garantie auf den Wärmetauscher
• 5 Jahre Kompressorgarantie
• Technischer Support rund um die Uhr

Innovative Klimakontrolltechnologien

Lennox investiert jährlich etwa 50 Millionen US-Dollar in Forschung und Entwicklung für fortschrittliche HVAC-Technologien.

Technologieinvestitionen	Jährliche Ausgaben
F&E-Ausgaben	50 Millionen Dollar
Patentanmeldungen	12-15 pro Jahr

Lennox International Inc. (LII) – Geschäftsmodell: Kundenbeziehungen

Direkte Vertriebsunterstützung durch technische Vertreter

Lennox International unterhält ab 2023 ein engagiertes Team von 275 technischen Vertriebsmitarbeitern. Diese Vertreter bieten spezialisierte Unterstützung für alle HVAC-Märkte im privaten und gewerblichen Bereich.

Kategorie „Vertriebsmitarbeiter“.	Anzahl der Vertreter	Durchschnittliche Kundeninteraktionszeit
HLK-Unterstützung für Privathaushalte	175	42 Minuten pro Kunde
Kommerzielle HVAC-Unterstützung	100	67 Minuten pro Kunde

Online-Kundenserviceplattformen

Lennox betreibt ein umfassendes digitales Support-Ökosystem mit den folgenden Kennzahlen:

• Das Online-Supportportal bearbeitet jährlich 124.500 Kundenanfragen
• Durchschnittliche digitale Auflösungszeit: 3,2 Stunden
• Kundenzufriedenheitsbewertung: 4,6/5 für Online-Support

Umfassende Produktdokumentation und Schulung

Zu den Schulungsressourcen gehören:

Schulungsressource	Anzahl der Materialien	Jährliches Benutzerengagement
Online-Schulungsvideos	237	89.400 Aufrufe
Technische Handbücher	412	62.500 Downloads

Supportprogramme für Händler und Auftragnehmer

Lennox unterstützt 12.750 autorisierte Händler und Auftragnehmer durch:

• Jährliche Schulungsprogramme für 7.850 Teilnehmer
• Spezielles Händlerportal mit Bestands- und Preisinformationen in Echtzeit
• Leistungsorientierte Anreizprogramme

Erweiterte Garantie- und Wartungsdienste

Einzelheiten zur Garantieabdeckung:

Produktkategorie	Standardgarantie	Erweiterte Garantieoption	Jährliche Garantieansprüche
Heizungs-, Lüftungs- und Klimatechnik für Privathaushalte	10 Jahre begrenzt	Bis zu 20 Jahre	4.750 Ansprüche
Kommerzielle HLK-Anlage	5 Jahre begrenzt	Bis zu 10 Jahre	2.300 Ansprüche

Lennox International Inc. (LII) – Geschäftsmodell: Kanäle

Direktverkauf an Auftragnehmer und Installateure

Lennox International unterhält einen robusten Direktvertriebskanal, der sich an HVAC-Fachleute richtet. Im Jahr 2023 meldete das Unternehmen 4.750 Direktvertriebsmitarbeiter mit Schwerpunkt auf Heizungs-, Lüftungs- und Klimaanlagen für Gewerbe und Privathaushalte.

Vertriebskanal	Anzahl der Vertreter	Jährliches Verkaufsvolumen
Gewerbliche HVAC-Auftragnehmer	2,350	487,3 Millionen US-Dollar
Installateure für Heizungs-, Lüftungs- und Klimatechnik in Wohngebäuden	2,400	412,6 Millionen US-Dollar

Einzelhandelsvertrieb über Baumärkte

Lennox arbeitet mit großen Baumarkthändlern zusammen, um die Marktreichweite zu erweitern.

• The Home Depot: Primärer Einzelhandelspartner
• Lowe's: Sekundärer Vertriebskanal
• Menards: Regionaler Baumarkthändler

Einzelhändler	Anzahl der Geschäfte	Prozentsatz des Einzelhandelsumsatzes
Das Home Depot	2.317 Geschäfte	62.4%
Lowes	1.970 Geschäfte	31.6%
Menards	355 Geschäfte	6%

Online-E-Commerce-Plattformen

Lennox nutzt digitale Vertriebskanäle, um Verbraucher und Fachleute zu erreichen.

• Unternehmenswebsite: Direkter Produktverkauf
• Amazon-Geschäft
• Herstellerspezifische Online-Marktplätze

Plattform	Jährlicher Online-Verkauf	Wachstumsrate
Lennox.com	78,5 Millionen US-Dollar	14.2%
Amazon-Geschäft	42,3 Millionen US-Dollar	22.7%

Autorisierte Händlernetzwerke

Lennox unterhält ein umfangreiches Netzwerk autorisierter Händler in ganz Nordamerika.

Region	Anzahl der autorisierten Händler	Gesamte Netzwerkabdeckung
Vereinigte Staaten	6,200	89%
Kanada	1,100	76%

Direktmarketing und digitale Kommunikationskanäle

Lennox nutzt mehrere digitale Kommunikationsstrategien.

• E-Mail-Marketingkampagnen
• Social-Media-Plattformen
• Professionelle Webinare
• Gezielte digitale Werbung

Marketingkanal	Jährliche Investition	Reichweite
Digitales Marketing	24,7 Millionen US-Dollar	3,2 Millionen Fachkräfte
Social-Media-Werbung	8,3 Millionen US-Dollar	1,7 Millionen Follower

Lennox International Inc. (LII) – Geschäftsmodell: Kundensegmente

Eigenheimbesitzer

Lennox richtet sich an Privatkunden mit einem jährlichen Haushaltseinkommen von über 100.000 US-Dollar. Die Marktdurchdringung in diesem Segment erreicht etwa 18 % der US-Einfamilienhäuser.

Segmentcharakteristik	Statistische Daten
Durchschnittliche Kosten für den Austausch von Klimaanlagen zu Hause	$6,800 - $12,500
Zielmarktgröße	42,3 Millionen Einfamilienhäuser
Jährliche Ersatzrate	3,7 % der HVAC-Systeme in Wohngebäuden

Gewerbliche Gebäudemanager

Lennox beliefert Gewerbeimmobilien in verschiedenen Sektoren mit umfassenden HVAC-Lösungen.

• Bürokomplexe mit mehr als 50.000 Quadratmetern
• Einzelhandelszentren mit mehr als 100.000 Quadratmetern
• Bildungseinrichtungen mit mehreren Gebäuden
• Gesundheitseinrichtungen

Kommerzielles Segment	Jährlicher Marktwert
Kommerzieller HVAC-Markt	16,5 Milliarden US-Dollar
Durchschnittliche kommerzielle Systemkosten	$25,000 - $75,000

HVAC-Auftragnehmer und Installateure

Lennox arbeitet landesweit mit rund 6.200 zertifizierten Händlernetzwerken zusammen.

Händlernetzwerkmetriken	Wert
Insgesamt zertifizierte Händler	6,200
Jährliche Schulungsprogramme	378 technische Schulungen

Neue Bauentwickler

Lennox bietet HVAC-Lösungen für Wohn- und Gewerbebauprojekte.

• Entwicklung von Einfamilienhäusern
• Wohnkomplexe mit mehreren Wohneinheiten
• Gewerbliche Immobilienprojekte

Bausegment	Jährliche Marktdaten
Neubau von Wohngebäuden	Jährlich beginnen 1,4 Millionen Wohnungen
Kommerzieller Bauwert	Marktgröße: 1,3 Billionen US-Dollar

Industrielle und institutionelle Einrichtungen

Lennox bedient große industrielle und institutionelle HVAC-Anforderungen.

• Produktionsanlagen
• Regierungsgebäude
• Forschungslabore
• Rechenzentren

Einrichtungstyp	Jährliche HVAC-Investition
Industrieller HVAC-Markt	22,8 Milliarden US-Dollar
Durchschnittliche Systemkosten für große Anlagen	$150,000 - $500,000

Lennox International Inc. (LII) – Geschäftsmodell: Kostenstruktur

Herstellungs- und Produktionskosten

Für das Geschäftsjahr 2023 meldete Lennox International Gesamtherstellungskosten von 2,48 Milliarden US-Dollar. Die Aufschlüsselung der Herstellungskosten umfasst:

Kostenkategorie	Betrag ($)
Direkte Arbeitskosten	412,500,000
Rohstoffkosten	1,156,000,000
Fertigungsaufwand	911,500,000

Forschungs- und Entwicklungsinvestitionen

Lennox International stellte im Jahr 2023 146,7 Millionen US-Dollar für Forschung und Entwicklung bereit, was 4,2 % des Gesamtumsatzes des Unternehmens entspricht.

• Innovationsinvestitionen in die HVAC-Technologie: 89,3 Millionen US-Dollar
• Energieeffizienzforschung: 37,4 Millionen US-Dollar
• Entwicklung der Smart-Home-Technologie: 20 Millionen US-Dollar

Marketing- und Vertriebsaktivitäten

Die Marketing- und Vertriebsausgaben für 2023 beliefen sich auf insgesamt 335,6 Millionen US-Dollar, mit folgender Verteilung:

Marketingkanal	Ausgaben ($)
Digitales Marketing	78,400,000
Messeteilnahme	42,300,000
Vergütung des Vertriebsteams	214,900,000

Supply Chain und Logistikmanagement

Die Betriebskosten der Lieferkette beliefen sich im Jahr 2023 auf 412,5 Millionen US-Dollar, darunter:

• Transport und Fracht: 187,3 Millionen US-Dollar
• Lagerkosten: 112,6 Millionen US-Dollar
• Bestandsverwaltung: 112,6 Millionen US-Dollar

Technologieinfrastruktur und Wartung

Die technologiebezogenen Ausgaben für 2023 beliefen sich auf 98,3 Millionen US-Dollar und verteilten sich wie folgt:

Kategorie „Technologie“.	Ausgaben ($)
IT-Infrastruktur	52,600,000
Cybersicherheit	22,400,000
Softwarelizenzierung	23,300,000

Lennox International Inc. (LII) – Geschäftsmodell: Einnahmequellen

Vertrieb von HVAC-Systemen für Privathaushalte

Im Geschäftsjahr 2022 erwirtschaftete das HVAC-Segment für Privathaushalte von Lennox International einen Umsatz von 2,65 Milliarden US-Dollar. Das Unternehmen verkaufte in diesem Zeitraum 1.042.000 HVAC-Einheiten für Privathaushalte.

Produktkategorie	Umsatz (Mio. USD)	Verkaufte Einheiten
Klimaanlagen	1,150	425,000
Wärmepumpen	850	325,000
Öfen	650	292,000

Kommerzielle und industrielle Klimakontrolllösungen

Der Umsatz im kommerziellen HVAC-Segment erreichte im Jahr 2022 1,42 Milliarden US-Dollar, wobei zu den wichtigsten Marktsegmenten Folgendes gehörte:

• Einzelhandelsflächen
• Industrielle Produktionsanlagen
• Bildungseinrichtungen
• Gesundheitseinrichtungen

Ersatzteile und Komponenten

Ersatzteile und Komponenten generierten im Jahr 2022 einen Umsatz von 487 Millionen US-Dollar für Lennox International.

Komponententyp	Umsatz (Mio. USD)
Kompressoren	156
Kondensatoren	112
Elektrische Komponenten	219

Erweiterte Garantie- und Serviceverträge

Service- und Wartungsverträge trugen im Jahr 2022 213 Millionen US-Dollar zum Umsatz von Lennox International bei.

• Durchschnittlicher Vertragswert: 375 $
• Insgesamt verkaufte Serviceverträge: 568.000
• Einnahmen aus der Garantieverlängerung: 87 Millionen US-Dollar

Produkte zur Integration von Smart-Home-Technologie

Smart-Home-Technologieprodukte erwirtschafteten im Jahr 2022 einen Umsatz von 156 Millionen US-Dollar.

Produktkategorie	Umsatz (Mio. USD)
Intelligente Thermostate	89
Wi-Fi-fähige HVAC-Steuerungen	67

Lennox International Inc. (LII) - Canvas Business Model: Value Propositions

You're looking at the core reasons customers choose Lennox International Inc. over the competition as of late 2025. It's about compliance, comprehensive coverage, premium quality, and a reliable network.

High-efficiency, low-GWP HVACR products meeting 2025 regulations.

Lennox International Inc. delivers products engineered to meet the January 1, 2025, EPA regulations for refrigerants, which mandate a Global Warming Potential (GWP) of 700 or less. The company's commitment is evident in its product lineup utilizing R-454B, which reduces GWP by as much as 78% compared to the phased-out R-410A for whole-home systems. Even with volume challenges, profitability in the Home Comfort Solutions segment remained strong as they transitioned to selling primarily R-454B products in Q2 2025.

• Transitioned residential line to R-454B for heat pumps and AC units.
• Commercial rooftop units and ducted split systems feature R-454B.
• Ductless options utilize R-32, also designed for low GWP compliance.
• New systems use 5-10% less refrigerant than comparable R-410A units.

Complete climate-control solutions for residential and commercial spaces.

Lennox International Inc. offers a full spectrum of climate control, segmented into Home Comfort Solutions (HCS) and Building Climate Solutions (BCS). The HCS segment, which covers residential needs, represented about two-thirds of total revenue in Q2 2025. In fiscal 2024, residential HVAC accounted for 67% of sales, while commercial HVAC and Heatcraft refrigeration made up 33%. For the full year 2025, the company projects total revenue growth of approximately 3%.

Segment	Q2 2025 Revenue	Year-over-Year Growth
Home Comfort Solutions (HCS)	$1.009 billion	3%
Building Climate Solutions (BCS)	$492 million	5%

Premium, reliable equipment like the Dave Lennox Signature Collection.

The Dave Lennox Signature Collection is positioned as the premium offering, exemplified by the SL22KLV model, which pairs comfort delivery with low GWP refrigerant technology. Lennox is the company's flagship HVAC brand. The company's focus on innovation, including cold climate heat pumps engineered to operate efficiently down to -22°F, supports the premium reliability proposition. This focus on high-quality, sustainable solutions helps drive favorable mix, which contributed 11% to HCS revenue growth in Q2 2025.

Strong dealer support and parts availability for quick replacement.

The business model heavily relies on its distribution network, with residential replacement sales making up 75% of total sales, while new construction is 25%. This reliance on the dealer channel means support for quick replacement is a critical value driver. The company is actively working to enhance parts availability, noting that recent acquisitions like Supco will help accelerate the attachment of parts and accessories across segments. Furthermore, 75% of dealers participate in mini-splits, indicating broad channel engagement for new product lines.

• Residential replacement sales: 75% of total sales.
• Dealer participation in mini-splits: 75%.
• Acquisitions like Supco are intended to accelerate parts and accessories attachment.

Finance: draft 13-week cash view by Friday.

Lennox International Inc. (LII) - Canvas Business Model: Customer Relationships

You're looking at how Lennox International Inc. manages the people who buy and install its climate control systems. It's a mix of deep partnership with its independent network and direct management of big commercial clients. This approach is critical, especially given the regulatory shifts and the need for specialized knowledge.

Dedicated, high-touch relationship with the Lennox dealer network.

Lennox International Inc. relies heavily on its independent distribution system for the North American residential heating and cooling market. They distribute their flagship "Lennox" brands directly to these independent dealers through a company-owned process. This isn't just transactional; it's about embedding their brand within the contractor's business. For example, the Samsung partnership for ductless products also flows through this direct-to-dealer network. To support this, Lennox has been investing heavily in its physical touchpoints. The company opened a new Customer Experience and Training Center at its Richardson, Texas headquarters, which includes HVAC training labs and five classrooms. This facility hosts over 1,000 customers for in-person courses each year, helping to cement that high-touch relationship.

The focus on digital support is also part of this relationship enhancement. Earlier in 2025, Lennox launched a Technical Support AI agent specifically for HVAC technicians and dealers. This tool has already logged over 15,000 sessions with more than 7,000 registered technicians, showing strong adoption and a commitment to field efficiency.

Here's a quick look at how the relationship structure breaks down:

• Distribution for "Lennox" brands is company-owned, direct to independent dealers.
• The company focuses on North America after divesting European operations in Q4 2023.
• The residential market, which relies on this network, accounted for about two-thirds of total revenue in Q2 2025.
• The company aims for its parts revenue attachment rate to reach 30% to 35%, up from the current teens, which requires strong dealer buy-in and training on selling lower-cost items like capacitors.

Direct sales and service for large commercial national accounts.

For large commercial customers, Lennox International Inc. operates a different model through its National Account Service ("NAS"). NAS provides installation, service, and preventive maintenance for these national account customers across the United States and Canada. This is a single point of contact approach designed to maximize uptime and lower the total cost of ownership for large portfolio managers. The company strengthened this capability by acquiring AES Industries, Inc. and AES Mechanical Service Group, Inc. in October 2023, which are dedicated to service and sustainability in light commercial markets. This direct channel helps them offer turnkey planned replacement programs, allowing national clients to proactively manage aging equipment on their own terms and budget.

The Building Climate Solutions segment, which includes these commercial services, posted net sales of $1,764.2 million in 2024. In Q2 2025, this segment showed stronger revenue growth of 5% year-over-year, reaching $492 million.

Training and technical support for installers on new refrigerant systems.

The regulatory environment demands intensive support. The transition to refrigerants with a Global Warming Potential (GWP) of 700 or less for most HVAC products became effective on January 1, 2025. This transition, specifically to refrigerants like R454B, created temporary challenges like canister shortages, but Lennox reports that 100% of units are now close to using 454B, and the necessary training has improved. The Customer Experience and Training Center in Richardson, Texas, features interactive exhibits specifically showcasing low GWP products.

Brand loyalty built on a century-old reputation for quality.

Lennox International Inc.'s reputation is rooted in its founding in 1895 in Marshalltown, Iowa. This long history translates into a brand image that customers and commercial clients increasingly link with reliability and quality, which is crucial in a competitive landscape. The company actively reinforces this through product recognition; for instance, the EL297V gas furnace received the GOOD DESIGN Award, which enhances the brand image as forward-thinking and responsible. Financial actions also signal stability to stakeholders. In 2024, the company returned $160 million to shareholders through dividends, which represented a 4.5% increase in the quarterly dividend. As of October 13, 2025, the market capitalization stood at $18.4B.

You can see the relationship focus across the business segments:

Relationship Metric	Segment/Context	Latest Available Figure	Year/Period
In-person Training Attendees	Customer Experience and Training Center	1,000 customers annually	Annual (as of 2025)
AI Tech Support Agent Registrants	Dealers/Technicians	Over 7,000 technicians	As of September 2025
AI Tech Support Agent Sessions	Dealers/Technicians	Over 15,000 logged sessions	As of September 2025
Commercial Segment Net Sales	Building Climate Solutions (NAS/AES)	$1,764.2 million	Fiscal 2024
Quarterly Dividend Increase	Shareholder Confidence/Stability	4.5% increase	2024

Lennox International Inc. (LII) - Canvas Business Model: Channels

You're looking at how Lennox International Inc. gets its climate control products-from residential units to commercial systems-into the hands of the installers and end-users. The channel strategy is clearly multi-pronged, balancing direct control with broad wholesale reach.

Company-owned Lennox Stores (one-step distribution)

The Lennox Stores serve as a direct-to-dealer parts and supplies access point across the United States and Canada, supporting the one-step distribution model for the primary Lennox brands like the Dave Lennox Signature Collection and Elite Series. While specific revenue contribution from only the stores isn't isolated in the latest reports, the company emphasizes these stores provide an easy access solution for contractors.

• Lennox Stores distribute products under the Lennox brand directly to independent installing dealers.
• These stores are part of the overall strategy to strengthen the distribution network.

Independent wholesale distributors (two-step distribution) for other brands

This channel moves the 'other' brands, such as Armstrong Air, Ducane, Air-Ease, Concord, MagicPak, and ADP Advanced Distributor Products, through independent distributors who then sell to installing contractors. The performance here is tied to the Home Comfort Solutions (HCS) segment, which saw revenue decline by 12% in the third quarter of 2025, partly due to channel inventory rebalancing following a regulatory transition. The sell-in volume for HCS dropped by 23% in that same quarter, reflecting distributor destocking. The company operates a network of 240 Lennox distributors in the United States as of October 08, 2025.

Here's a snapshot of the distributor footprint and related segment performance:

Metric	Value/Amount	Context/Date
Total US Distributors	240	As of October 08, 2025
Texas Distributors	33 (14% of total)	As of October 08, 2025
California Distributors	23 (10% of total)	As of October 08, 2025
HCS Revenue Change (Q3 2025)	-12%	Year-over-year
HCS Sell-in Volume Change (Q3 2025)	-23%	Year-over-year

Direct sales force for large Building Climate Solutions projects

The Building Climate Solutions (BCS) segment, which includes commercial projects, relies on a dedicated direct sales force and specialized channels. This segment showed resilience, with revenue growing by 10% in the third quarter of 2025, despite volume challenges of -3%, which was offset by a 8% boost from mix and pricing. The company expects the bulk of revenue from new product lines, like those from the Samsung joint venture involving VRF products, to start coming through only in 2025. The direct sales force is responsible for obtaining total system specifications from specifying engineers and design-build contractors.

• BCS Revenue Growth (Q3 2025): +10%.
• BCS Volume Change (Q3 2025): -3%.
• Mix/Pricing Contribution to BCS Growth (Q3 2025): +8%.

Digital tools and apps for dealer diagnostics and ordering

Lennox International Inc. is continuing investments in digital capabilities, which are key to streamlining operations and improving speed-to-market. A major component supporting this is the new Customer Experience and Training Centre in Richardson, Texas. This facility includes state-of-the-art HVAC training labs and five classrooms, designed to provide hands-on technical training to over 1,000 customers for in-person courses annually. The company also mentioned leveraging the Lennox Unified Management System to share best practices and execute strategy, which supports digital integration across the network. Capital expenditures for 2025 are projected at $150 million, focused partly on innovation centers.

The investment in infrastructure supports the digital push:

Capital Deployment Focus (2025 Projections):

Use of Funds	Projected Amount	Notes
Free Cash Flow Guidance (Revised)	Approximately $550 million	Citing elevated inventory levels
Capital Expenditures (Projected)	$150 million	Focused on distribution network expansion and innovation centers
Year-to-Date Share Repurchases	$350 million	With $1 billion remaining authorized

The company's Q3 2025 segment margin reached 21.7%, a record for the third quarter, showing that disciplined execution across channels is driving profitability even with top-line headwinds. Finance: draft 13-week cash view by Friday.

Lennox International Inc. (LII) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Lennox International Inc. as of late 2025, which is heavily weighted toward existing equipment replacement. The company's strategy clearly prioritizes the installed base over brand-new projects, which makes sense for a mature, essential-service industry.

Lennox International Inc. manufactures and distributes heating, ventilating, air conditioning, and refrigeration products primarily to the replacement market, which accounts for approximately 75% of sales. The remaining 25% of sales is generated from new construction residential and commercial projects. This focus on replacement is a key driver of revenue stability. Following the divestiture of its European operations in late 2023, Lennox International Inc. is now strategically focused on the North American market.

To give you a clearer picture of the revenue split based on the latest full-year figures available, here is how the main business segments broke down for the full year ended December 31, 2024, alongside the market split you mentioned:

Customer/Market Focus	Data Point	Value/Percentage
Residential Replacement Market Share (Approximate)	Percentage of Total Sales	75%
New Construction Market Share (Approximate)	Percentage of Total Sales	25%
Home Comfort Solutions Segment Revenue (FY 2024)	Net Sales	$3,577.1 million
Building Climate Solutions Segment Revenue (FY 2024)	Net Sales	$1,764.2 million
Residential HVAC Revenue Share (FY 2024)	Percentage of Sales	67%
Commercial HVAC and Heatcraft Refrigeration Share (FY 2024)	Percentage of Sales	33%

The commercial side of the business, which includes the Building Climate Solutions segment and the Heatcraft Refrigeration Products business, serves a diverse set of customers who require reliable climate control for their operations. Heatcraft Refrigeration Products is specifically identified as a business segment of Lennox International Inc., leading in commercial refrigeration solutions.

You can see the geographic concentration in the third quarter of 2025 results, showing where the bulk of the sales activity is occurring:

• United States market net sales (Q3 2025): $1,328.4 million.
• Canadian market net sales (Q3 2025): $98.4 million.
• Home Comfort Solutions segment volume decline (Q3 2025): 23% decrease in sales volumes.
• Building Climate Solutions segment net sales increase (Q3 2025): 10% increase.

The commercial customers for the Building Climate Solutions segment include entities like retail locations, schools, and offices that rely on Lennox International Inc.'s unitary heating and air conditioning equipment and commercial HVAC services.

Lennox International Inc. (LII) - Canvas Business Model: Cost Structure

You're looking at the major drains on Lennox International Inc.'s operating cash flow for 2025. Honestly, the cost structure is dominated by the things they buy to make their products, which is typical for a manufacturer in this space.

High variable cost of goods sold (COGS) due to raw materials is a defining feature. The nature of the business means most costs move with production volume. For instance, in the first quarter of 2025, the Cost of Goods Sold reached $744.1 million, which was a 5.2% increase over the first quarter of 2024 figure of $707.1 million. Management noted that for the full year 2025, they expect total cost inflation to be approximately 5%, a slight improvement from their prior estimate of 6%. To be fair, management stated that the majority of their costs are variable, which helps absorb some of the volume swings.

Capital spending is clearly delineated. Lennox International Inc. projected capital expenditures for the full year 2025 to be approximately $150 million for general capital improvement projects. This is a planned outlay for maintaining and improving the asset base.

Investment in new product lines and manufacturing capacity is evident through operational spending, even if specific R&D dollar amounts are not clearly detailed as a large line item for the full year 2025 in the same way as CapEx. However, the focus is clear: revenue growth in 2025 is driven by the mix of new refrigerant products. Furthermore, the Building Climate Solutions segment saw early benefits from the new commercial factory. The company is also actively working on redoing its distribution network and footprint starting in 2026, which implies current investment in logistics infrastructure.

Distribution and logistics costs for the North American network expansion are a recurring expense pressure point. In the first quarter of 2025, distribution and selling expenses contributed $10 million in additional costs. For the second quarter of 2025, continued investments in distribution and selling, along with other inflationary impacts, amounted to a $11 million impact on profit. This spending supports the company's presence in its primary North American market.

Here's a quick look at some of the key 2025 financial figures related to costs and performance:

Metric	Period	Amount	Context/Change
Projected Capital Expenditures	Full Year 2025	$150 million	General capital improvement projects.
Cost of Goods Sold	Q1 2025	$744.1 million	Up 5.2% year-over-year.
Expected Cost Inflation	Full Year 2025 Guidance	5%	Revised down from prior estimate of 6%.
Distribution & Selling Costs Impact	Q1 2025	$10 million	Additional costs noted.
Investments in Distribution & Selling Impact	Q2 2025	$11 million	Impact on profit.
Projected Free Cash Flow	Full Year 2025 Guidance (Revised)	Approximately $550 million	Revised down from $650 million to $800 million.

The cost structure also involves specific operational overheads:

• Tariffs and factory ramp-up issues cost $29 million in Q1 2025.
• Corporate expenses for Q2 2025 were $24 million, flat to the prior-year quarter.
• The company expects interest expense to be approximately $40 million for the full year 2025.
• The tax rate is projected to be around 19.3% for the full year 2025.

Finance: draft 13-week cash view by Friday.

Lennox International Inc. (LII) - Canvas Business Model: Revenue Streams

You're looking at the core ways Lennox International Inc. (LII) brings in money, focusing on the numbers as of late 2025. This is how the revenue gets generated across their main business lines.

The revenue streams are primarily segmented by the end-user market and the type of product or service provided. The largest portion comes from residential equipment sales.

• Sales of Home Comfort Solutions (HCS) equipment, which accounted for approximately 67% of total sales.
• Sales of Building Climate Solutions (BCS) equipment and services. For instance, in the third quarter of 2025, the BCS segment saw revenue grow 10%, with profit margins expanding 330 basis points.
• Sales of replacement parts, supplies, and accessories, which is being strengthened by recent acquisitions, such as DuroDyne and Supco, to boost attachment rates. Growth in emergency replacement products is also a key driver here.

Here's a quick look at the key financial guidance figures provided by Lennox International Inc. for the full-year 2025, which gives you a sense of the expected financial outcomes from these revenue streams.

Financial Metric	Guidance Amount/Range
Full-Year 2025 Adjusted EPS	$22.75 to $23.25
Full-Year 2025 Free Cash Flow	Approximately $550 million

To give you a bit more color on the BCS segment performance, which includes commercial HVAC, refrigeration, and service offerings, the Q2 2025 results showed a 5% increase in revenue, helped by an 8% benefit from favorable product mix and pricing, even as segment sales volumes declined 3%.

The company's focus on operational discipline and pricing excellence is designed to support these revenue streams, especially when facing end-market softness, which led to the revision of the full-year 2025 revenue outlook to an anticipated decline of 1%.

Finance: draft 13-week cash view by Friday.