NBT Bancorp Inc. (NBTB): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Sumerja el plan estratégico de NBT Bancorp Inc. (NBTB), una potencia bancaria regional que transforma los servicios financieros tradicionales a través de enfoques innovadores. Este lienzo de modelo comercial integral revela cómo NBTB aprovecha sus fortalezas únicas, desde conexiones comunitarias locales hasta infraestructura digital avanzada, para ofrecer experiencias bancarias personalizadas que lo distinguen en el panorama financiero competitivo. Descubra los intrincados mecanismos que impulsan el éxito de este banco y exploran los elementos estratégicos que posicionan a NBTB como un jugador dinámico en la banca regional.

NBT Bancorp Inc. (NBTB) - Modelo de negocios: asociaciones clave

Asociaciones comerciales locales y regionales

NBT Bancorp mantiene asociaciones con:

Asociación	Tipo de colaboración	Región
Banqueros comunitarios independientes de América	Redes y defensa de las políticas	Nordeste de los Estados Unidos
Asociación de Banqueros del Estado de Nueva York	Apoyo regulatorio	Estado de Nueva York

Socios de redes hipotecarias y de préstamos

Las asociaciones de préstamos clave incluyen:

• Fannie Mae - Seguro hipotecario
• Freddie Mac - Refinanciación hipotecaria
• Administración de pequeñas empresas (SBA) - Garantías de préstamos comerciales

Proveedores de servicios de tecnología

Proveedor	Servicio	Valor de contrato
Jack Henry & Asociado	Software bancario central	$ 3.2 millones anualmente
Fiserv Inc.	Plataforma de banca digital	$ 2.7 millones anualmente

Empresas de seguros e inversiones

Asociaciones estratégicas de servicio financiero:

• MetLife - Planificación de jubilación
• Vanguard Group - Productos de inversión
• Seguro a nivel nacional - Gestión de patrimonio

Organizaciones de desarrollo comunitario

Organización	Enfoque de asociación	Inversión anual
Consejos de desarrollo económico local	Soporte de pequeñas empresas	$500,000
Fondo de reinversión comunitaria	Vivienda asequible	$750,000

NBT Bancorp Inc. (NBTB) - Modelo de negocio: actividades clave

Servicios bancarios comerciales y personales

A partir del cuarto trimestre de 2023, NBT Bancorp opera 156 sucursales bancarias en Nueva York, Pensilvania, Vermont, Massachusetts y New Hampshire. Los activos totales informados fueron de $ 13.4 mil millones, con depósitos totales de $ 10.8 mil millones.

Categoría de servicio bancario	Cuentas totales	Valor total
Cuentas corrientes comerciales	38,742	$ 2.3 mil millones
Cuentas corrientes personales	214,569	$ 1.7 mil millones
Cuentas de ahorro	167,893	$ 3.2 mil millones

Originación de préstamo y suscripción

En 2023, NBT Bancorp se originó:

• Préstamos comerciales: $ 1.9 mil millones
• Préstamos hipotecarios residenciales: $ 672 millones
• Préstamos al consumo: $ 456 millones

Gestión de la plataforma de banca digital

Métricas de banca digital para 2023:

• Usuarios bancarios en línea: 287,456
• Descargas de aplicaciones de banca móvil: 124,789
• Volumen de transacción digital: $ 4.2 mil millones

Asesoramiento financiero y gestión de patrimonio

Categoría de servicio	Total de clientes	Activos bajo administración
Gestión de patrimonio	12,345	$ 2.6 mil millones
Aviso de inversión	8,765	$ 1.4 mil millones

Gestión de riesgos y cumplimiento

Gastos de cumplimiento y gestión de riesgos en 2023: $ 18.7 millones

• Personal de cumplimiento: 87 empleados a tiempo completo
• Presupuesto de cumplimiento regulatorio: $ 12.3 millones
• Inversión en tecnología de gestión de riesgos: $ 6.4 millones

NBT Bancorp Inc. (NBTB) - Modelo de negocio: recursos clave

Red bancaria regional

NBT Bancorp opera en 157 sucursales en Nueva York y Pensilvania a partir del cuarto trimestre de 2023. El banco mantiene la presencia física en:

• Nueva York: 103 ramas
• Pensilvania: 54 ramas

Estado	Número de ramas	Activos totales en ramas
Nueva York	103	$ 4.2 mil millones
Pensilvania	54	$ 2.1 mil millones

Infraestructura bancaria digital

La plataforma digital de NBT Bancorp incluye:

• Aplicación de banca móvil con 78,000 usuarios activos
• Plataforma de banca en línea que atiende al 62% de la base de clientes
• Volumen de transacción digital: $ 1.3 mil millones trimestralmente

Equipo de gestión financiera

Posición de liderazgo	Años de experiencia	Tenencia promedio
Altos ejecutivos	Promedio de 22 años	12.5 años
Profesionales bancarios	Promedio de 15 años	8.3 años

Base de datos de relaciones con el cliente

Base de clientes totales: 245,000 cuentas individuales y comerciales

• Banca personal: 168,000 cuentas
• Banca de negocios: 77,000 cuentas

Capital financiero y reservas

Métrica financiera	Cantidad (cuarto trimestre 2023)
Activos totales	$ 13.4 mil millones
Relación de capital de nivel 1	12.6%
Equidad total de los accionistas	$ 1.62 mil millones

NBT Bancorp Inc. (NBTB) - Modelo de negocio: propuestas de valor

Soluciones bancarias personalizadas para individuos

A partir del cuarto trimestre de 2023, NBT Bancorp ofrece soluciones bancarias personalizadas con:

Categoría de productos	Número de ofrendas	Saldo de cuenta promedio
Cuentas corrientes	7 tipos distintos	$4,872
Cuentas de ahorro	5 tipos distintos	$6,215
Productos de préstamos personales	9 opciones diferentes	Tamaño promedio del préstamo $ 22,450

Tasas de interés competitivas y productos financieros

Ofertas de tasas de interés a partir de enero de 2024:

• Cuenta de ahorro: 1.75% APY
• Cuenta del mercado monetario: 2.25% APY
• CD de 12 meses: 3.40% APY
• CD de 24 meses: 3.75% APY

Enfoque bancario local centrado en la comunidad

Métricas bancarias comunitarias:

Presencia geográfica	Número
Ubicaciones de sucursales totales	147
Estados atendidos	4
Inversiones de la comunidad local	$ 42.6 millones en 2023

Servicios integrales de banca digital y móvil

Estadísticas de banca digital para 2023:

• Usuarios de banca móvil: 215,000
• Transacciones bancarias en línea: 4.2 millones mensuales
• Calificación de la aplicación móvil: 4.6/5

Soporte de banca comercial y préstamos personalizados

Detalles de la cartera de banca de negocios:

Categoría de banca de negocios	Valor total	Número de clientes
Préstamos comerciales	$ 1.3 mil millones	2,750
Préstamos para pequeñas empresas	$ 487 millones	1,600
Cuentas corrientes de negocios	$ 215 millones	3,100

NBT Bancorp Inc. (NBTB) - Modelo de negocio: relaciones con los clientes

Gestión de relaciones para clientes comerciales

NBT Bancorp Inc. atiende a 3.700 clientes comerciales en 6 estados en el noreste de los Estados Unidos. El banco mantiene un equipo de banca comercial dedicado de 87 gerentes de relaciones a partir de 2023.

Segmento de clientes	Número de clientes	Tamaño promedio del préstamo
Pequeñas empresas	2,450	$385,000
Empresas de tamaño mediano	890	$1,250,000
Clientes corporativos	360	$3,750,000

Consultas bancarias personales

NBT Bancorp ofrece 142 ubicaciones de sucursales físicas con servicios de consulta de banca personal. En 2023, el banco realizó 48,600 consultas individuales de clientes.

• Duración de consulta promedio: 42 minutos
• Tasa de satisfacción del cliente: 89%
• Programación de consulta: opciones en persona y virtuales

Atención al cliente en línea y móvil

Las plataformas de banca digital sirven a 215,000 usuarios activos. El uso de la aplicación de banca móvil aumentó en un 22% en 2023.

Canal digital	Usuarios activos mensuales	Volumen de transacción
Aplicación de banca móvil	165,000	3.2 millones de transacciones
Sitio web de banca en línea	50,000	1.1 millones de transacciones

Compromiso comunitario y redes locales

NBT Bancorp participó en 126 eventos comunitarios locales en 2023, apoyando programas de desarrollo y educación financiera de pequeñas empresas.

• Patrocinios de eventos comunitarios: 38
• Talleres de negocios locales realizados: 54
• Inversión comunitaria total: $ 1.2 millones

Servicios de asesoramiento financiero personalizado

El banco ofrece servicios de asesoramiento financiero especializados en segmentos de banca personal y comercial.

Servicio de asesoramiento	Número de clientes atendidos	Tarifa de asesoramiento promedio
Gestión de patrimonio	8,700	$ 2,400 anualmente
Planificación de jubilación	12,500	$ 1,800 anualmente
Planificación financiera comercial	3,600	$ 4,500 anualmente

NBT Bancorp Inc. (NBTB) - Modelo de negocios: canales

Red de sucursales físicas

A partir de 2023, NBT Bancorp opera 146 oficinas bancarias totales en Nueva York, Pensilvania, Vermont, Massachusetts y New Hampshire. La distribución de la rama es la siguiente:

Nueva York

89

Pensilvania

37

Vermont

8

Massachusetts

6

New Hampshire

6

Estado	Número de ramas

Plataforma bancaria en línea

La plataforma digital de NBT Bancorp proporciona:

• Acceso de cuenta 24/7
• Servicios de pago de facturas
• Transferencias de fondos
• Estados de cuenta
• Depósito de cheque móvil

Aplicación de banca móvil

Estadísticas de banca móvil clave a partir de 2023:

• Usuarios de banca móvil total: 127,500
• Descarga de la aplicación móvil Recuento: 92,300
• Usuarios móviles activos mensuales: 84,600

Red de cajeros automáticos

NBT Bancorp mantiene:

Cajeros automáticos

186

ATM de red compartidos

275

Tipo de cajero automático	Recuento total

Servicios de banca telefónica

Métricas de banca telefónica:

• Servicio al cliente Horario del centro de llamadas: 7:00 a.m. a 9:00 p.m. EST
• Volumen de llamadas mensual promedio: 42,500 llamadas
• Tiempo promedio de manejo de llamadas: 7.2 minutos

NBT Bancorp Inc. (NBTB) - Modelo de negocio: segmentos de clientes

Empresas pequeñas a medianas

A partir del cuarto trimestre de 2023, NBT Bancorp sirve aproximadamente 12.500 clientes comerciales pequeños a medianos en sus 146 ubicaciones bancarias en Nueva York, Pensilvania, Vermont, Massachusetts y New Hampshire.

Segmento de negocios	Conteo de clientes	Tamaño promedio del préstamo
Negocios minoristas	5,800	$275,000
Servicios profesionales	3,750	$425,000
Fabricación	2,950	$650,000

Residentes de la comunidad local

NBT Bancorp sirve a 347,000 residentes de la comunidad local en sus regiones de mercado primarias.

• Ingreso familiar promedio de las comunidades objetivo: $ 68,500
• Edad promedio de los clientes primarios: 47 años
• Cobertura geográfica: 5 estados del noreste

Clientes bancarios personales

Total de clientes bancarios personales: 214,000 al 31 de diciembre de 2023.

Tipo de cuenta	Conteo de clientes	Saldo promedio
Cuentas corrientes	138,000	$7,250
Cuentas de ahorro	76,000	$15,600

Clientes de préstamos comerciales

NBT Bancorp administra una cartera de préstamos comerciales de $ 3.2 mil millones a partir de 2023.

• Total de clientes de préstamos comerciales: 4.750
• Tamaño promedio del préstamo comercial: $ 675,000
• Sectores de préstamos comerciales: agricultura, atención médica, bienes raíces, venta minorista

Perspectivas de gestión de patrimonio

Base de clientes de gestión de patrimonio: 8,500 al 31 de diciembre de 2023.

Segmento de clientes	Activos bajo administración	Valor de cartera promedio
Alto patrimonio	$ 620 millones	$ 1.2 millones
Rico en misa	$ 425 millones	$375,000

NBT Bancorp Inc. (NBTB) - Modelo de negocio: Estructura de costos

Gastos de operación de rama

A partir del informe financiero de 2022, los gastos de operación de la sucursal de NBT Bancorp totalizaron $ 83.4 millones.

Categoría de gastos	Costo anual ($)
Alquiler e instalaciones	37,500,000
Utilidades	6,200,000
Mantenimiento	5,700,000

Mantenimiento de la infraestructura tecnológica

Los costos de infraestructura tecnológica para NBT Bancorp en 2022 fueron de $ 42.6 millones.

• IT Hardware Investments: $ 12.3 millones
• Licencias de software: $ 8.7 millones
• Sistemas de ciberseguridad: $ 7,5 millones
• Infraestructura de red: $ 14.1 millones

Salarios y beneficios de los empleados

La compensación total de los empleados para 2022 fue de $ 215.8 millones.

Categoría de compensación	Costo anual ($)
Salarios base	165,300,000
Seguro médico	28,700,000
Beneficios de jubilación	21,800,000

Costos de cumplimiento regulatorio

Los gastos de cumplimiento regulatorio en 2022 ascendieron a $ 24.5 millones.

• Consultoría legal: $ 8.2 millones
• Auditoría e informes: $ 6.7 millones
• Capacitación de cumplimiento: $ 3.6 millones
• Tarifas de presentación regulatoria: $ 6 millones

Gastos de marketing y adquisición de clientes

Los gastos de marketing para 2022 fueron de $ 15.3 millones.

Canal de marketing	Gasto anual ($)
Publicidad digital	5,600,000
Medios tradicionales	4,200,000
Patrocinios comunitarios	2,500,000
Programas de adquisición de clientes	3,000,000

NBT Bancorp Inc. (NBTB) - Modelo de negocios: flujos de ingresos

Ingresos por intereses de préstamos

Para el año fiscal 2023, NBT Bancorp informó ingresos por intereses totales de $ 593.6 millones. Desglose de ingresos por intereses de préstamo:

Categoría de préstamo	Ingresos de intereses ($ M)
Préstamos comerciales	287.4
Préstamos hipotecarios residenciales	156.2
Préstamos al consumo	98.7
Préstamos agrícolas	51.3

Tarifas de servicio bancario

Las tarifas de servicio bancario para 2023 totalizaron $ 89.3 millones, con la siguiente distribución:

• Tarifas de mantenimiento de la cuenta de depósito: $ 42.6 millones
• Tarifas de sobregiro: $ 22.7 millones
• Tarifas de transacción de cajeros automáticos: $ 14.5 millones
• Tasas de transferencia de cables: $ 9.5 millones

Comisiones de gestión de patrimonio

Los ingresos de gestión de patrimonio para 2023 fueron de $ 67.5 millones, que comprenden:

Servicio	Ingresos de la Comisión ($ M)
Aviso de inversión	38.2
Planificación de jubilación	19.7
Servicios de planificación patrimonios	9.6

Ventas de productos de inversión

Las ventas de productos de inversión generaron $ 45.2 millones en ingresos para 2023:

• Ventas de fondos mutuos: $ 22.6 millones
• Ventas de anualidades: $ 15.3 millones
• Productos de inversión estructurados: $ 7.3 millones

Tarifas de mantenimiento de transacción y cuenta

Las tarifas de mantenimiento de transacción y cuenta totalizaron $ 53.4 millones en 2023:

Categoría de tarifa	Ingresos ($ M)
Correcto de tarifas de cuenta	24.7
Tarifas de la cuenta de ahorro	15.6
Tarifas de transacción bancaria en línea	13.1

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Value Propositions

You're looking at what NBT Bancorp Inc. offers customers to keep them engaged and profitable. It boils down to scale, breadth of service, and a proven track record.

Full-service community banking with a regional scale is the core offering. Following the May 2, 2025, merger with Evans Bancorp, Inc., NBT Bancorp Inc. significantly expanded its footprint, adding 18 new banking offices and approximately 200 employees. This move firmly established NBT Bancorp Inc.'s presence in the Buffalo and Rochester markets in Upstate New York. Total deposits grew to $13.52 billion in Q2 2025, a 19.9% increase from Q2 2024, supporting a total loan portfolio of $11.62 billion as of Q2 2025.

The value is in offering diversified financial solutions: banking, wealth, and insurance in one place. This integrated model means a single point of contact for clients needing a full spectrum of services. Noninterest income, which comes from these fee-based businesses, represented 27% of NBT Bancorp Inc.'s total revenue in Q2 2025.

The service model is tailored, especially for commercial and municipal clients, focusing on relationship banking supported by a strong balance sheet. The loan portfolio mix reflects this focus, with commercial loans making up 56% and consumer loans 44% of the total loan book as of Q3 2025.

Here's a quick look at the balance sheet health and loan pricing from the second quarter of 2025, which underpins the stability proposition:

Metric	Value (Q2 2025)
Total Loans	$11.62 billion
Total Deposits	$13.52 billion
Loan-to-Deposit Ratio	86.0%
Yield on Total Loans	5.77%
Allowance for Loan Losses to Total Loans	1.21%

Financial stability and trusted reputation as a long-standing regional bank is demonstrated through consistent shareholder returns. NBT Bancorp Inc. increased its quarterly cash dividend by 8.8% to $0.37 per share in the third quarter of 2025, marking the thirteenth consecutive annual increase. Over the longer term, from year-end 2005 through year-end 2024, NBT Bancorp Inc.'s stock improved 121% compared to the KRX index's 25% improvement.

The bank emphasizes its ability to maintain pricing discipline, evidenced by competitive loan yields. New commercial originations in Q2 2025 hit 6.76%. By Q3 2025, the portfolio yield on total loans increased to 5.80%.

The integrated financial solutions include:

• Retirement Plan Administration and Custody Services
• Business, Personal and Life Insurance
• Institutional Wealth Management fees up 5.0% year-over-year (Q2 2025)
• Commercial & Industrial (C&I) Lending
• Municipal client services

If you're looking at the Q3 2025 new origination yields, the commercial segment was 6.74%, just shy of the Q2 figure. Finance: draft the Q3 2025 loan portfolio breakdown by Friday.

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Customer Relationships

NBT Bancorp Inc. emphasizes a relationship-driven approach, balancing its community bank heritage with modern service delivery methods across its expanded footprint following the May 2, 2025 merger with Evans Bancorp, Inc..

High-touch, in-person service at branch locations

The physical network supports the high-touch model, which is crucial for community banking relationships. NBT Bank, N.A. operates across seven states, including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Maine, and Connecticut. The merger with Evans Bancorp added 18 new banking offices in the Buffalo and Rochester markets, bringing the total branch count to 175 locations. This physical presence is maintained alongside a deep commitment to local decision-making.

Metric	Value as of Late 2025
Total NBT Bank Branches (Post-Merger)	175
New Branches Added from Evans Merger (May 2025)	18
Evans Bank Customers Added (Total)	Over 40,000
Total Deposits (Q3 2025)	$13.66 billion

Dedicated relationship managers for commercial and wealth clients

The structure supports dedicated service for higher-value segments. The loan portfolio mix reflects a strong commercial focus, with commercial loans totaling $5.33 billion at the end of Q1 2025, representing 53% of total loans at that time. The integration of Evans Bancorp included welcoming three senior executives to NBT Bank leadership to ensure continuity in the Western New York Region, supporting these key relationships.

Automated self-service via mobile and online banking platforms

NBT Bancorp Inc. combines its relationship focus with technology convenience. The bank offers services through digital channels. The integration of Evans brought in an additional 25,000 digital banking/debit card users. The commitment to digital options includes a robust mobile banking platform with mobile deposit, Enhanced Deposit ATMs for quick deposits, and cashless, card payment options for in-store or in-app purchases.

Long-term, trust-based relationships typical of a community bank

The institution traces its roots to 1856, emphasizing a long history of serving communities. The stated mission is to be the most trusted financial partner for its customers. This trust is built on the dedication of its people, enabling relationship building and personalized banking solutions. The bank maintains over 561,000 deposit accounts, reflecting a broad customer base.

Proactive financial advice from wealth and insurance specialists

Customer relationship depth is supported by specialized fee-based services that offer advisory capabilities beyond core lending and deposit-taking. These services are key to diversifying income streams.

• Wealth Management division of NBT Bank, N.A.
• EPIC Retirement Plan Services, a national benefits administration firm
• NBT Insurance Agency, LLC, a full-service insurance agency

Fee-based revenues from these areas, along with banking and credit services, made up 30% of total revenue for the full year 2024, excluding net securities gains and losses.

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Channels

You're looking at how NBT Bancorp Inc. gets its products and services-from basic checking to complex wealth management-into the hands of its customers as of late 2025. It's a mix of brick-and-mortar presence and digital reach, solidified by recent strategic moves.

The physical branch network remains a core channel, significantly bolstered by the May 2, 2025, acquisition of Evans Bancorp, Inc. This transaction specifically expanded the footprint into Western New York. As of the third quarter of 2025, NBT Bank, N.A. operates a total of 175 banking locations across its service states. This is up from 157 locations reported in early 2025, reflecting the addition of 18 new branches in the Buffalo and Rochester markets from the Evans merger.

Digital channels are essential for daily customer interaction. While specific active user counts aren't public, data from 2024 indicated that approximately 75% of transactions occurred digitally, showing strong reliance on these platforms for retail and business banking needs. NBT Bancorp Inc. continues investment in these digital platform solutions.

For convenient cash access, the ATM network complements the physical branch presence, though the exact number of ATMs is not explicitly stated alongside the 175 banking locations as of September 30, 2025.

The direct sales force, which handles commercial and wealth management services, is supported by the overall employee base. Following the Evans acquisition, the team grew by 200 employees, bringing the total employee count to 2.08K as of the third quarter of 2025. This team drives revenue, where fee-based services-including wealth management-accounted for a portion of the total Q3 2025 revenue of $186 million.

Specialized subsidiaries use their own dedicated offices to reach specific customer segments:

• NBT Insurance Agency, LLC, based in Norwich, NY, provides full-service insurance.
• EPIC Retirement Plan Services, a national benefits administration firm, maintains offices in Rochester, NY; St. Louis, MO; Peoria, IL; and Portland, ME.

Here's a snapshot of the physical and digital footprint metrics available:

Channel Metric	Value as of Late 2025 Data	Reference Point/Date
Total Banking Locations	175	Q3 2025
Western NY Branches Added (Evans Merger)	18	May 2025
Digital Transaction Share (Proxy)	75%	2024
Total Employees	2.08K	Q3 2025
Total Assets	$16.11 billion	September 30, 2025

The fee-based businesses, which include the insurance and retirement plan services, saw their revenues increase by 18% over the prior year in 2024, demonstrating the importance of these specialized channels.

The company's digital platforms help manage a deposit base totaling $13.66 billion as of September 30, 2025.

Finance: draft 13-week cash view by Friday.

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Customer Segments

The customer segments for NBT Bancorp Inc. are highly diversified, reflecting its full-service community banking model across its operating region.

Small to mid-sized businesses form a core lending segment, evidenced by the fact that commercial relationships constitute 56% of the total loan portfolio as of the third quarter of 2025. Total commercial loans reached $6.47 billion out of total loans of $11.60 billion at September 30, 2025.

The composition of these commercial relationships within the loan book for Q3 2025 is detailed below:

Commercial Loan Sub-Segment	Percentage of Total Loans (Q3 2025)
Non-Owner Occupied Commercial Real Estate (CRE)	33%
Commercial/Industrial (C&I)	11%
Owner Occupied CRE	14%

Retail consumers seeking mortgages and consumer loans represent the other major lending block, making up 44% of the loan portfolio as of late 2025. Total consumer loans were $5.12 billion at September 30, 2025.

The consumer lending portion is further segmented, with a notable focus on indirect auto lending:

• Indirect Auto loans account for 22% of total loans in Q3 2025.
• Residential Solar and Other Consumer loans made up 7% of total loans in Q3 2025.

Municipal and government entities are served through deposit and lending services. These customers are included within the commercial deposit segment, which as of September 30, 2025, held $6.71 billion in balances across 90,180 accounts, with an average balance per account of $74,437.

Affluent individuals and families are targeted through wealth management and trust services. As of December 31, 2024, the Wealth Management division reported Assets Under Management/Administration (AUM/A) of $5.84 Billion / $11.25 Billion. Furthermore, the EPIC Retirement Plan Services business reported Assets Under Administration (AUA) of $33.77 Billion as of that same date.

Indirect auto loan customers are a distinct, measurable group within the consumer segment, making up 22% of the total loan portfolio as of the third quarter of 2025. This specific product line is a key component of the overall consumer loan book.

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Cost Structure

The Cost Structure for NBT Bancorp Inc. is heavily influenced by the cost of funding its balance sheet and the integration costs associated with the May 2, 2025, merger with Evans Bancorp, Inc.

Interest Expense on Deposits: The cost of funding remains a primary expense driver. For the second quarter of 2025, the total cost of deposits, which includes noninterest-bearing balances, stood at 1.51%. This reflects the impact of incorporating Evans Bancorp's deposit base, which carried a higher cost, primarily in interest-bearing checking and savings accounts, though this was partially offset by a decrease in the cost of time deposits.

Personnel Costs from Merger: A significant component of operating costs stems from personnel. NBT Bancorp welcomed over 200 employees from the Evans merger in May 2025. The total employee base was anticipated to be nearly 2,400 strong following this addition. Salaries and employee benefit costs for the second quarter of 2025 were reported at $64.2 million, an increase driven by the full quarter impact of the Evans acquisition, merit pay increases, and higher medical costs.

Noninterest Expenses and Operating Footprint: Total noninterest expense for the second quarter of 2025, excluding acquisition-related costs, was $105.4 million. Operating costs are tied to maintaining the expanded physical footprint of 175 branch locations across seven states.

The noninterest expense structure includes ongoing investments and merger-related impacts:

• Technology and data services expenses increased $0.6 million from the first quarter of 2025, reflecting continued investment in digital platform solutions.
• Occupancy costs saw an increase of $1.4 million compared to the second quarter of 2024, driven by the additional expenses from the Evans acquisition and higher utilities and facilities costs for the expanded network.
• Marketing expenses are embedded within the total noninterest expense figure, though a specific standalone amount for Q2 2025 is not separately itemized in the provided context.

Merger and Credit Quality Costs: The second quarter of 2025 saw substantial non-recurring and credit-related charges due to the acquisition. The provision for loan losses for the three months ended June 30, 2025, was $17.8 million. This total included a specific $13.0 million acquisition-related provision for loan losses. Furthermore, merger-related costs were significant, with $17.2 million in acquisition expenses recorded in the second quarter of 2025.

Here is a summary of key cost components for NBT Bancorp Inc. for Q2 2025:

Cost Category	Financial Metric/Amount	Period/Context
Total Cost of Deposits	1.51%	Q2 2025
Salaries and Employee Benefits	$64.2 million	Q2 2025
Total Noninterest Expense (Excluding Acquisition Costs)	$105.4 million	Q2 2025
Provision for Loan Losses	$17.8 million	Q2 2025
Acquisition-Related Provision for Loan Losses	$13.0 million	Q2 2025
Merger-Related Acquisition Expenses	$17.2 million	Q2 2025
Total Branch Locations	175	Post-Merger

The cost structure is clearly weighted toward funding costs and the immediate expenses associated with integrating the new Western New York operations. Finance: draft 13-week cash view incorporating Q3 2025 expense run-rate by Friday.

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Revenue Streams

You're looking at the core ways NBT Bancorp Inc. brings in money as of late 2025, which is heavily influenced by the recent Evans Bancorp acquisition. Honestly, for a bank, it all boils down to two main buckets: the money you make on lending versus the fees you charge for services.

Net Interest Income (NII) from Loans and Securities

This is the foundation, the spread between what NBT Bancorp Inc. earns on its assets, like loans and securities, and what it pays out on its liabilities, like customer deposits. For the third quarter of 2025, NBT Bancorp Inc. reported $134.7 million in Net Interest Income. This figure represented a significant jump, specifically an increase of $10 million above the prior quarter (Q2 2025) and a 32.5% year-on-year growth compared to Q3 2024. The Net Interest Margin (NIM) on a fully tax equivalent basis for Q3 2025 stood at 3.7%. Loan yields for the three months ended September 30, 2025, reached 5.80%, up 3 bps from the prior quarter, driven by originating loans at higher rates than the existing portfolio average. The commercial loan origination rates are currently above the portfolio's average yield, but residential mortgage yields still have room to rise as older, lower-rate loans mature.

Noninterest Income (Fee Income) from Service Charges and Fees

This stream diversifies the revenue base away from pure interest rate exposure. Total Noninterest Income, excluding net securities gains or losses, was $51.4 million in the third quarter of 2025. That's a solid increase of $4.6 million, or 9.8%, compared to the second quarter of 2025, which had reported noninterest income of $46.8 million (excluding securities gains). Management noted that the Q3 strength is partly seasonal, but they expect a mid-to-high single-digit growth rate to carry into 2026, though a typical seasonal decline is anticipated in the fourth quarter.

You can see the breakdown of these key fee components from the second and third quarters of 2025 below. It's defintely helpful to see the sequential lift:

Revenue Component	Q2 2025 Amount (Approx.)	Q3 2025 Amount (Approx.)	Sequential Change
Wealth Management Fees	$10.68 million	$11.08 million (Implied)	Up $0.4 million
Insurance Revenues/Commissions	$4.1 million	$5.3 million (Implied)	Up $1.2 million
Service Charges on Deposit Accounts	$4.58 million	Higher than Q2 2025	Due to Evans acquisition/new accounts

Wealth Management Fees from EPIC Retirement Plan Services

This segment shows consistent performance. In the second quarter of 2025, wealth management fees were reported at $10.68 million. This figure represented a 5.0% increase when compared to the second quarter of 2024, driven by market performance and new customer account growth. For the third quarter of 2025, these fees increased by $0.4 million from the prior quarter, which was consistent with the third quarter of 2024.

Insurance Commissions and Fees from NBT Insurance Agency

The insurance business is another key fee generator. In Q2 2025, insurance revenues were $4.1 million, which was up 6.5% from the prior year, despite a sequential decrease from a seasonally high Q1 2025. By the third quarter of 2025, insurance revenues saw a significant sequential lift, increasing by $1.2 million from Q2 2025, attributed to seasonal renewals. Year-over-year for Q3 2025, this segment was up $0.3 million, or 7.1%, from Q3 2024, reflecting organic growth.

Loan Origination and Servicing Fees, Especially from Commercial Lending

While specific servicing fee dollar amounts aren't explicitly broken out in the same detail as the other fee lines, the quality of new lending activity is a forward-looking revenue indicator. As mentioned, commercial loan origination rates are currently priced above the portfolio's average yield. This suggests strong current-period fee income from originating those commercial loans, plus a positive outlook for future net interest income as those higher-yielding assets replace lower-yielding ones rolling off the balance sheet.

Here's a quick look at the noninterest income components for the most recent reported quarters:

• Total Noninterest Income (excl. securities) in Q3 2025 was $51.4 million.
• Total Noninterest Income (excl. securities) in Q2 2025 was $46.8 million.
• Wealth management fees increased 5.0% year-over-year in Q2 2025.
• Insurance revenues increased 6.5% year-over-year in Q2 2025.

Finance: draft 13-week cash view by Friday.