NBT Bancorp Inc. (NBTB): Business Model Canvas

Tauchen Sie ein in die strategische Blaupause von NBT Bancorp Inc. (NBTB), einem regionalen Bankkonzern, der traditionelle Finanzdienstleistungen durch innovative Ansätze transformiert. Dieses umfassende Business Model Canvas zeigt, wie NBTB seine einzigartigen Stärken nutzt, von lokalen Community-Verbindungen bis hin zu fortschrittlicher digitaler Infrastruktur, um personalisierte Bankerlebnisse zu bieten, die es in der wettbewerbsintensiven Finanzlandschaft hervorheben. Entdecken Sie die komplizierten Mechanismen, die den Erfolg dieser Bank vorantreiben, und erkunden Sie die strategischen Elemente, die NBTB als dynamischen Akteur im regionalen Bankwesen positionieren.

NBT Bancorp Inc. (NBTB) – Geschäftsmodell: Wichtige Partnerschaften

Lokale und regionale Wirtschaftsverbände

NBT Bancorp unterhält Partnerschaften mit:

Verein	Art der Zusammenarbeit	Region
Unabhängige Community Banker von Amerika	Vernetzung und politische Interessenvertretung	Nordosten der Vereinigten Staaten
New York State Bankers Association	Regulatorische Unterstützung	Staat New York

Netzwerkpartner für Hypotheken und Kredite

Zu den wichtigsten Kreditpartnerschaften gehören:

• Fannie Mae – Hypothekenverbriefung
• Freddie Mac – Hypothekenrefinanzierung
• Small Business Administration (SBA) – Garantien für Unternehmenskredite

Technologiedienstleister

Anbieter	Service	Vertragswert
Jack Henry & Mitarbeiter	Kernbankensoftware	3,2 Millionen US-Dollar pro Jahr
Fiserv Inc.	Digitale Banking-Plattform	2,7 Millionen US-Dollar pro Jahr

Versicherungs- und Investmentfirmen

Strategische Finanzdienstleistungspartnerschaften:

• MetLife – Ruhestandsplanung
• Vanguard Group – Anlageprodukte
• Bundesweite Versicherung – Vermögensverwaltung

Gemeinschaftsentwicklungsorganisationen

Organisation	Partnerschaftsfokus	Jährliche Investition
Lokale Wirtschaftsentwicklungsräte	Unterstützung für kleine Unternehmen	$500,000
Gemeinschaftlicher Reinvestitionsfonds	Bezahlbarer Wohnraum	$750,000

NBT Bancorp Inc. (NBTB) – Geschäftsmodell: Hauptaktivitäten

Kommerzielle und persönliche Bankdienstleistungen

Im vierten Quartal 2023 betreibt NBT Bancorp 156 Bankfilialen in New York, Pennsylvania, Vermont, Massachusetts und New Hampshire. Das gemeldete Gesamtvermögen betrug 13,4 Milliarden US-Dollar, die Gesamteinlagen beliefen sich auf 10,8 Milliarden US-Dollar.

Kategorie Bankdienstleistungen	Gesamtkonten	Gesamtwert
Kommerzielle Girokonten	38,742	2,3 Milliarden US-Dollar
Persönliche Girokonten	214,569	1,7 Milliarden US-Dollar
Sparkonten	167,893	3,2 Milliarden US-Dollar

Kreditvergabe und Underwriting

Im Jahr 2023 entstand NBT Bancorp:

• Kommerzielle Kredite: 1,9 Milliarden US-Dollar
• Hypothekendarlehen für Wohnimmobilien: 672 Millionen US-Dollar
• Verbraucherkredite: 456 Millionen US-Dollar

Verwaltung digitaler Bankplattformen

Digital-Banking-Kennzahlen für 2023:

• Online-Banking-Nutzer: 287.456
• Downloads von Mobile-Banking-Apps: 124.789
• Digitales Transaktionsvolumen: 4,2 Milliarden US-Dollar

Finanzberatung und Vermögensverwaltung

Servicekategorie	Gesamtzahl der Kunden	Verwaltetes Vermögen
Vermögensverwaltung	12,345	2,6 Milliarden US-Dollar
Anlageberatung	8,765	1,4 Milliarden US-Dollar

Risikomanagement und Compliance

Ausgaben für Compliance und Risikomanagement im Jahr 2023: 18,7 Millionen US-Dollar

• Compliance-Mitarbeiter: 87 Vollzeitmitarbeiter
• Budget für die Einhaltung gesetzlicher Vorschriften: 12,3 Millionen US-Dollar
• Investition in Risikomanagement-Technologie: 6,4 Millionen US-Dollar

NBT Bancorp Inc. (NBTB) – Geschäftsmodell: Schlüsselressourcen

Regionales Bankennetzwerk

NBT Bancorp betreibt seit dem vierten Quartal 2023 157 Filialen in New York und Pennsylvania. Die Bank unterhält physische Präsenzen in:

• New York: 103 Filialen
• Pennsylvania: 54 Filialen

Staat	Anzahl der Filialen	Gesamtvermögen in Filialen
New York	103	4,2 Milliarden US-Dollar
Pennsylvania	54	2,1 Milliarden US-Dollar

Digitale Banking-Infrastruktur

Die digitale Plattform von NBT Bancorp umfasst:

• Mobile-Banking-App mit 78.000 aktiven Nutzern
• Online-Banking-Plattform, die 62 % des Kundenstamms bedient
• Digitales Transaktionsvolumen: vierteljährlich 1,3 Milliarden US-Dollar

Finanzmanagement-Team

Führungsposition	Jahrelange Erfahrung	Durchschnittliche Amtszeit
Leitende Führungskräfte	Durchschnittlich 22 Jahre	12,5 Jahre
Bankprofis	Durchschnittlich 15 Jahre	8,3 Jahre

Kundenbeziehungsdatenbank

Gesamtkundenstamm: 245.000 Privat- und Geschäftskonten

• Personal Banking: 168.000 Konten
• Business Banking: 77.000 Konten

Finanzkapital und Reserven

Finanzkennzahl	Betrag (4. Quartal 2023)
Gesamtvermögen	13,4 Milliarden US-Dollar
Kernkapitalquote	12.6%
Gesamteigenkapital	1,62 Milliarden US-Dollar

NBT Bancorp Inc. (NBTB) – Geschäftsmodell: Wertversprechen

Personalisierte Banklösungen für Privatpersonen

Ab dem vierten Quartal 2023 bietet NBT Bancorp personalisierte Banklösungen mit:

Produktkategorie	Anzahl der Angebote	Durchschnittlicher Kontostand
Girokonten	7 verschiedene Typen	$4,872
Sparkonten	5 verschiedene Typen	$6,215
Privatkreditprodukte	9 verschiedene Optionen	Durchschnittliche Kredithöhe 22.450 $

Wettbewerbsfähige Zinssätze und Finanzprodukte

Zinsangebote ab Januar 2024:

• Sparkonto: 1,75 % effektiver Jahreszins
• Geldmarktkonto: 2,25 % effektiver Jahreszins
• 12-Monats-CD: 3,40 % effektiver Jahreszins
• 24-Monats-CD: 3,75 % effektiver Jahreszins

Lokaler, gemeinschaftsorientierter Banking-Ansatz

Community-Banking-Kennzahlen:

Geografische Präsenz	Nummer
Gesamtzahl der Filialstandorte	147
Staaten bedient	4
Lokale Gemeinschaftsinvestitionen	42,6 Millionen US-Dollar im Jahr 2023

Umfassende digitale und mobile Bankdienstleistungen

Digital-Banking-Statistiken für 2023:

• Mobile-Banking-Nutzer: 215.000
• Online-Banking-Transaktionen: 4,2 Millionen monatlich
• Bewertung der mobilen App: 4,6/5

Maßgeschneiderte Unterstützung im Bereich Business Banking und Kreditvergabe

Details zum Business-Banking-Portfolio:

Kategorie „Geschäftsbanking“.	Gesamtwert	Anzahl der Kunden
Gewerbliche Kredite	1,3 Milliarden US-Dollar	2,750
Kredite für kleine Unternehmen	487 Millionen US-Dollar	1,600
Geschäftsgirokonten	215 Millionen Dollar	3,100

NBT Bancorp Inc. (NBTB) – Geschäftsmodell: Kundenbeziehungen

Beziehungsmanagement für Geschäftskunden

NBT Bancorp Inc. betreut 3.700 Geschäftskunden in 6 Bundesstaaten im Nordosten der USA. Die Bank unterhält ab 2023 ein engagiertes Commercial-Banking-Team von 87 Kundenbetreuern.

Kundensegment	Anzahl der Kunden	Durchschnittliche Kredithöhe
Kleine Unternehmen	2,450	$385,000
Mittelständische Unternehmen	890	$1,250,000
Firmenkunden	360	$3,750,000

Persönliche Bankberatung

NBT Bancorp bietet 142 physische Filialen mit persönlichen Bankberatungsdiensten. Im Jahr 2023 führte die Bank 48.600 individuelle Kundenberatungen durch.

• Durchschnittliche Beratungsdauer: 42 Minuten
• Kundenzufriedenheitsrate: 89 %
• Beratungstermine: Persönliche und virtuelle Optionen

Online- und mobiler Kundensupport

Digitale Banking-Plattformen bedienen 215.000 aktive Nutzer. Die Nutzung von Mobile-Banking-Apps stieg im Jahr 2023 um 22 %.

Digitaler Kanal	Monatlich aktive Benutzer	Transaktionsvolumen
Mobile-Banking-App	165,000	3,2 Millionen Transaktionen
Online-Banking-Website	50,000	1,1 Millionen Transaktionen

Community-Engagement und lokale Vernetzung

NBT Bancorp nahm im Jahr 2023 an 126 lokalen Gemeinschaftsveranstaltungen teil und unterstützte die Entwicklung kleiner Unternehmen und Programme zur Finanzkompetenz.

• Sponsoring von Gemeinschaftsveranstaltungen: 38
• Durchgeführte lokale Unternehmensworkshops: 54
• Gesamtinvestition der Gemeinschaft: 1,2 Millionen US-Dollar

Personalisierte Finanzberatungsdienste

Die Bank bietet spezialisierte Finanzberatungsdienstleistungen für Privat- und Geschäftskunden an.

Beratungsdienst	Anzahl der betreuten Kunden	Durchschnittliche Beratungsgebühr
Vermögensverwaltung	8,700	2.400 $ jährlich
Ruhestandsplanung	12,500	1.800 $ jährlich
Finanzplanung für Unternehmen	3,600	4.500 $ jährlich

NBT Bancorp Inc. (NBTB) – Geschäftsmodell: Kanäle

Physisches Filialnetz

Ab 2023 betreibt NBT Bancorp insgesamt 146 Bankbüros in New York, Pennsylvania, Vermont, Massachusetts und New Hampshire. Die Filialverteilung ist wie folgt:

New York

89

Pennsylvania

37

Vermont

8

Massachusetts

6

New Hampshire

6

Staat	Anzahl der Filialen

Online-Banking-Plattform

Die digitale Plattform von NBT Bancorp bietet:

• Kontozugriff rund um die Uhr
• Rechnungszahlungsdienste
• Geldtransfers
• Kontoauszüge
• Mobile Scheckeinzahlung

Mobile-Banking-Anwendung

Wichtige Mobile-Banking-Statistiken ab 2023:

• Gesamtzahl der Mobile-Banking-Nutzer: 127.500
• Anzahl der Downloads mobiler Apps: 92.300
• Monatlich aktive Mobilfunknutzer: 84.600

ATM-Netzwerk

NBT Bancorp behauptet:

Bankeigene Geldautomaten

186

Gemeinsam genutzte Netzwerk-Geldautomaten

275

Geldautomatentyp	Gesamtzahl

Telefon-Banking-Dienste

Kennzahlen zum Telefonbanking:

• Öffnungszeiten des Kundendienst-Callcenters: 7:00–21:00 Uhr EST
• Durchschnittliches monatliches Anrufvolumen: 42.500 Anrufe
• Durchschnittliche Anrufbearbeitungszeit: 7,2 Minuten

NBT Bancorp Inc. (NBTB) – Geschäftsmodell: Kundensegmente

Kleine bis mittlere Unternehmen

Im vierten Quartal 2023 betreut NBT Bancorp rund 12.500 kleine und mittlere Geschäftskunden an seinen 146 Bankstandorten in New York, Pennsylvania, Vermont, Massachusetts und New Hampshire.

Geschäftssegment	Kundenanzahl	Durchschnittliche Kredithöhe
Einzelhandelsunternehmen	5,800	$275,000
Professionelle Dienstleistungen	3,750	$425,000
Herstellung	2,950	$650,000

Bewohner der örtlichen Gemeinschaft

NBT Bancorp bedient 347.000 lokale Gemeindebewohner in seinen Hauptmarktregionen.

• Mittleres Haushaltseinkommen der Zielgemeinden: 68.500 $
• Durchschnittsalter der Hauptkunden: 47 Jahre
• Geografische Abdeckung: 5 nordöstliche Bundesstaaten

Persönliche Bankkunden

Gesamtzahl der Privatbankkunden: 214.000 zum 31. Dezember 2023.

Kontotyp	Kundenanzahl	Durchschnittlicher Kontostand
Girokonten	138,000	$7,250
Sparkonten	76,000	$15,600

Gewerbliche Kreditkunden

NBT Bancorp verwaltet ab 2023 ein gewerbliches Kreditportfolio von 3,2 Milliarden US-Dollar.

• Gesamtzahl der gewerblichen Kreditkunden: 4.750
• Durchschnittliche gewerbliche Kredithöhe: 675.000 $
• Gewerbliche Kreditsektoren: Landwirtschaft, Gesundheitswesen, Immobilien, Einzelhandel

Aussichten für die Vermögensverwaltung

Kundenstamm im Bereich Vermögensverwaltung: 8.500, Stand 31. Dezember 2023.

Kundensegment	Verwaltetes Vermögen	Durchschnittlicher Portfoliowert
Hohes Vermögen	620 Millionen Dollar	1,2 Millionen US-Dollar
Massenwohlhabend	425 Millionen Dollar	$375,000

NBT Bancorp Inc. (NBTB) – Geschäftsmodell: Kostenstruktur

Betriebskosten der Filiale

Laut Finanzbericht 2022 beliefen sich die Betriebskosten der NBT Bancorp-Filiale auf insgesamt 83,4 Millionen US-Dollar.

Ausgabenkategorie	Jährliche Kosten ($)
Miete und Ausstattung	37,500,000
Dienstprogramme	6,200,000
Wartung	5,700,000

Wartung der Technologieinfrastruktur

Die Kosten für die Technologieinfrastruktur für NBT Bancorp beliefen sich im Jahr 2022 auf 42,6 Millionen US-Dollar.

• Investitionen in IT-Hardware: 12,3 Millionen US-Dollar
• Softwarelizenzierung: 8,7 Millionen US-Dollar
• Cybersicherheitssysteme: 7,5 Millionen US-Dollar
• Netzwerkinfrastruktur: 14,1 Millionen US-Dollar

Gehälter und Leistungen der Mitarbeiter

Die Gesamtvergütung der Mitarbeiter belief sich im Jahr 2022 auf 215,8 Millionen US-Dollar.

Vergütungskategorie	Jährliche Kosten ($)
Grundgehälter	165,300,000
Krankenversicherung	28,700,000
Altersvorsorgeleistungen	21,800,000

Kosten für die Einhaltung gesetzlicher Vorschriften

Die Ausgaben für die Einhaltung gesetzlicher Vorschriften beliefen sich im Jahr 2022 auf 24,5 Millionen US-Dollar.

• Rechtsberatung: 8,2 Millionen US-Dollar
• Prüfung und Berichterstattung: 6,7 Millionen US-Dollar
• Compliance-Schulung: 3,6 Millionen US-Dollar
• Zulassungsgebühren: 6 Millionen US-Dollar

Aufwendungen für Marketing und Kundenakquise

Die Marketingausgaben für 2022 beliefen sich auf 15,3 Millionen US-Dollar.

Marketingkanal	Jährliche Ausgaben ($)
Digitale Werbung	5,600,000
Traditionelle Medien	4,200,000
Gemeinschaftspatenschaften	2,500,000
Kundengewinnungsprogramme	3,000,000

NBT Bancorp Inc. (NBTB) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Darlehen

Für das Geschäftsjahr 2023 meldete NBT Bancorp einen Gesamtzinsertrag von 593,6 Millionen US-Dollar. Aufschlüsselung der Darlehenszinserträge:

Kreditkategorie	Zinserträge (Mio. USD)
Gewerbliche Kredite	287.4
Hypothekendarlehen für Wohnimmobilien	156.2
Verbraucherkredite	98.7
Agrarkredite	51.3

Gebühren für Bankdienstleistungen

Die Gebühren für Bankdienstleistungen beliefen sich im Jahr 2023 auf insgesamt 89,3 Millionen US-Dollar, mit folgender Verteilung:

• Gebühren für die Kontoführung: 42,6 Millionen US-Dollar
• Überziehungsgebühren: 22,7 Millionen US-Dollar
• Gebühren für Geldautomatentransaktionen: 14,5 Millionen US-Dollar
• Gebühren für Überweisungen: 9,5 Millionen US-Dollar

Vermögensverwaltungskommissionen

Die Einnahmen aus der Vermögensverwaltung beliefen sich im Jahr 2023 auf 67,5 Millionen US-Dollar und setzten sich zusammen aus:

Service	Provisionseinnahmen (Mio. USD)
Anlageberatung	38.2
Ruhestandsplanung	19.7
Nachlassplanungsdienste	9.6

Verkauf von Anlageprodukten

Der Verkauf von Anlageprodukten generierte im Jahr 2023 einen Umsatz von 45,2 Millionen US-Dollar:

• Verkäufe von Investmentfonds: 22,6 Millionen US-Dollar
• Rentenumsatz: 15,3 Millionen US-Dollar
• Strukturierte Anlageprodukte: 7,3 Millionen US-Dollar

Transaktions- und Kontoführungsgebühren

Die Transaktions- und Kontoführungsgebühren beliefen sich im Jahr 2023 auf insgesamt 53,4 Millionen US-Dollar:

Gebührenkategorie	Umsatz (Mio. USD)
Girokontogebühren	24.7
Gebühren für Sparkonten	15.6
Gebühren für Online-Banking-Transaktionen	13.1

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Value Propositions

You're looking at what NBT Bancorp Inc. offers customers to keep them engaged and profitable. It boils down to scale, breadth of service, and a proven track record.

Full-service community banking with a regional scale is the core offering. Following the May 2, 2025, merger with Evans Bancorp, Inc., NBT Bancorp Inc. significantly expanded its footprint, adding 18 new banking offices and approximately 200 employees. This move firmly established NBT Bancorp Inc.'s presence in the Buffalo and Rochester markets in Upstate New York. Total deposits grew to $13.52 billion in Q2 2025, a 19.9% increase from Q2 2024, supporting a total loan portfolio of $11.62 billion as of Q2 2025.

The value is in offering diversified financial solutions: banking, wealth, and insurance in one place. This integrated model means a single point of contact for clients needing a full spectrum of services. Noninterest income, which comes from these fee-based businesses, represented 27% of NBT Bancorp Inc.'s total revenue in Q2 2025.

The service model is tailored, especially for commercial and municipal clients, focusing on relationship banking supported by a strong balance sheet. The loan portfolio mix reflects this focus, with commercial loans making up 56% and consumer loans 44% of the total loan book as of Q3 2025.

Here's a quick look at the balance sheet health and loan pricing from the second quarter of 2025, which underpins the stability proposition:

Metric	Value (Q2 2025)
Total Loans	$11.62 billion
Total Deposits	$13.52 billion
Loan-to-Deposit Ratio	86.0%
Yield on Total Loans	5.77%
Allowance for Loan Losses to Total Loans	1.21%

Financial stability and trusted reputation as a long-standing regional bank is demonstrated through consistent shareholder returns. NBT Bancorp Inc. increased its quarterly cash dividend by 8.8% to $0.37 per share in the third quarter of 2025, marking the thirteenth consecutive annual increase. Over the longer term, from year-end 2005 through year-end 2024, NBT Bancorp Inc.'s stock improved 121% compared to the KRX index's 25% improvement.

The bank emphasizes its ability to maintain pricing discipline, evidenced by competitive loan yields. New commercial originations in Q2 2025 hit 6.76%. By Q3 2025, the portfolio yield on total loans increased to 5.80%.

The integrated financial solutions include:

• Retirement Plan Administration and Custody Services
• Business, Personal and Life Insurance
• Institutional Wealth Management fees up 5.0% year-over-year (Q2 2025)
• Commercial & Industrial (C&I) Lending
• Municipal client services

If you're looking at the Q3 2025 new origination yields, the commercial segment was 6.74%, just shy of the Q2 figure. Finance: draft the Q3 2025 loan portfolio breakdown by Friday.

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Customer Relationships

NBT Bancorp Inc. emphasizes a relationship-driven approach, balancing its community bank heritage with modern service delivery methods across its expanded footprint following the May 2, 2025 merger with Evans Bancorp, Inc..

High-touch, in-person service at branch locations

The physical network supports the high-touch model, which is crucial for community banking relationships. NBT Bank, N.A. operates across seven states, including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Maine, and Connecticut. The merger with Evans Bancorp added 18 new banking offices in the Buffalo and Rochester markets, bringing the total branch count to 175 locations. This physical presence is maintained alongside a deep commitment to local decision-making.

Metric	Value as of Late 2025
Total NBT Bank Branches (Post-Merger)	175
New Branches Added from Evans Merger (May 2025)	18
Evans Bank Customers Added (Total)	Over 40,000
Total Deposits (Q3 2025)	$13.66 billion

Dedicated relationship managers for commercial and wealth clients

The structure supports dedicated service for higher-value segments. The loan portfolio mix reflects a strong commercial focus, with commercial loans totaling $5.33 billion at the end of Q1 2025, representing 53% of total loans at that time. The integration of Evans Bancorp included welcoming three senior executives to NBT Bank leadership to ensure continuity in the Western New York Region, supporting these key relationships.

Automated self-service via mobile and online banking platforms

NBT Bancorp Inc. combines its relationship focus with technology convenience. The bank offers services through digital channels. The integration of Evans brought in an additional 25,000 digital banking/debit card users. The commitment to digital options includes a robust mobile banking platform with mobile deposit, Enhanced Deposit ATMs for quick deposits, and cashless, card payment options for in-store or in-app purchases.

Long-term, trust-based relationships typical of a community bank

The institution traces its roots to 1856, emphasizing a long history of serving communities. The stated mission is to be the most trusted financial partner for its customers. This trust is built on the dedication of its people, enabling relationship building and personalized banking solutions. The bank maintains over 561,000 deposit accounts, reflecting a broad customer base.

Proactive financial advice from wealth and insurance specialists

Customer relationship depth is supported by specialized fee-based services that offer advisory capabilities beyond core lending and deposit-taking. These services are key to diversifying income streams.

• Wealth Management division of NBT Bank, N.A.
• EPIC Retirement Plan Services, a national benefits administration firm
• NBT Insurance Agency, LLC, a full-service insurance agency

Fee-based revenues from these areas, along with banking and credit services, made up 30% of total revenue for the full year 2024, excluding net securities gains and losses.

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Channels

You're looking at how NBT Bancorp Inc. gets its products and services-from basic checking to complex wealth management-into the hands of its customers as of late 2025. It's a mix of brick-and-mortar presence and digital reach, solidified by recent strategic moves.

The physical branch network remains a core channel, significantly bolstered by the May 2, 2025, acquisition of Evans Bancorp, Inc. This transaction specifically expanded the footprint into Western New York. As of the third quarter of 2025, NBT Bank, N.A. operates a total of 175 banking locations across its service states. This is up from 157 locations reported in early 2025, reflecting the addition of 18 new branches in the Buffalo and Rochester markets from the Evans merger.

Digital channels are essential for daily customer interaction. While specific active user counts aren't public, data from 2024 indicated that approximately 75% of transactions occurred digitally, showing strong reliance on these platforms for retail and business banking needs. NBT Bancorp Inc. continues investment in these digital platform solutions.

For convenient cash access, the ATM network complements the physical branch presence, though the exact number of ATMs is not explicitly stated alongside the 175 banking locations as of September 30, 2025.

The direct sales force, which handles commercial and wealth management services, is supported by the overall employee base. Following the Evans acquisition, the team grew by 200 employees, bringing the total employee count to 2.08K as of the third quarter of 2025. This team drives revenue, where fee-based services-including wealth management-accounted for a portion of the total Q3 2025 revenue of $186 million.

Specialized subsidiaries use their own dedicated offices to reach specific customer segments:

• NBT Insurance Agency, LLC, based in Norwich, NY, provides full-service insurance.
• EPIC Retirement Plan Services, a national benefits administration firm, maintains offices in Rochester, NY; St. Louis, MO; Peoria, IL; and Portland, ME.

Here's a snapshot of the physical and digital footprint metrics available:

Channel Metric	Value as of Late 2025 Data	Reference Point/Date
Total Banking Locations	175	Q3 2025
Western NY Branches Added (Evans Merger)	18	May 2025
Digital Transaction Share (Proxy)	75%	2024
Total Employees	2.08K	Q3 2025
Total Assets	$16.11 billion	September 30, 2025

The fee-based businesses, which include the insurance and retirement plan services, saw their revenues increase by 18% over the prior year in 2024, demonstrating the importance of these specialized channels.

The company's digital platforms help manage a deposit base totaling $13.66 billion as of September 30, 2025.

Finance: draft 13-week cash view by Friday.

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Customer Segments

The customer segments for NBT Bancorp Inc. are highly diversified, reflecting its full-service community banking model across its operating region.

Small to mid-sized businesses form a core lending segment, evidenced by the fact that commercial relationships constitute 56% of the total loan portfolio as of the third quarter of 2025. Total commercial loans reached $6.47 billion out of total loans of $11.60 billion at September 30, 2025.

The composition of these commercial relationships within the loan book for Q3 2025 is detailed below:

Commercial Loan Sub-Segment	Percentage of Total Loans (Q3 2025)
Non-Owner Occupied Commercial Real Estate (CRE)	33%
Commercial/Industrial (C&I)	11%
Owner Occupied CRE	14%

Retail consumers seeking mortgages and consumer loans represent the other major lending block, making up 44% of the loan portfolio as of late 2025. Total consumer loans were $5.12 billion at September 30, 2025.

The consumer lending portion is further segmented, with a notable focus on indirect auto lending:

• Indirect Auto loans account for 22% of total loans in Q3 2025.
• Residential Solar and Other Consumer loans made up 7% of total loans in Q3 2025.

Municipal and government entities are served through deposit and lending services. These customers are included within the commercial deposit segment, which as of September 30, 2025, held $6.71 billion in balances across 90,180 accounts, with an average balance per account of $74,437.

Affluent individuals and families are targeted through wealth management and trust services. As of December 31, 2024, the Wealth Management division reported Assets Under Management/Administration (AUM/A) of $5.84 Billion / $11.25 Billion. Furthermore, the EPIC Retirement Plan Services business reported Assets Under Administration (AUA) of $33.77 Billion as of that same date.

Indirect auto loan customers are a distinct, measurable group within the consumer segment, making up 22% of the total loan portfolio as of the third quarter of 2025. This specific product line is a key component of the overall consumer loan book.

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Cost Structure

The Cost Structure for NBT Bancorp Inc. is heavily influenced by the cost of funding its balance sheet and the integration costs associated with the May 2, 2025, merger with Evans Bancorp, Inc.

Interest Expense on Deposits: The cost of funding remains a primary expense driver. For the second quarter of 2025, the total cost of deposits, which includes noninterest-bearing balances, stood at 1.51%. This reflects the impact of incorporating Evans Bancorp's deposit base, which carried a higher cost, primarily in interest-bearing checking and savings accounts, though this was partially offset by a decrease in the cost of time deposits.

Personnel Costs from Merger: A significant component of operating costs stems from personnel. NBT Bancorp welcomed over 200 employees from the Evans merger in May 2025. The total employee base was anticipated to be nearly 2,400 strong following this addition. Salaries and employee benefit costs for the second quarter of 2025 were reported at $64.2 million, an increase driven by the full quarter impact of the Evans acquisition, merit pay increases, and higher medical costs.

Noninterest Expenses and Operating Footprint: Total noninterest expense for the second quarter of 2025, excluding acquisition-related costs, was $105.4 million. Operating costs are tied to maintaining the expanded physical footprint of 175 branch locations across seven states.

The noninterest expense structure includes ongoing investments and merger-related impacts:

• Technology and data services expenses increased $0.6 million from the first quarter of 2025, reflecting continued investment in digital platform solutions.
• Occupancy costs saw an increase of $1.4 million compared to the second quarter of 2024, driven by the additional expenses from the Evans acquisition and higher utilities and facilities costs for the expanded network.
• Marketing expenses are embedded within the total noninterest expense figure, though a specific standalone amount for Q2 2025 is not separately itemized in the provided context.

Merger and Credit Quality Costs: The second quarter of 2025 saw substantial non-recurring and credit-related charges due to the acquisition. The provision for loan losses for the three months ended June 30, 2025, was $17.8 million. This total included a specific $13.0 million acquisition-related provision for loan losses. Furthermore, merger-related costs were significant, with $17.2 million in acquisition expenses recorded in the second quarter of 2025.

Here is a summary of key cost components for NBT Bancorp Inc. for Q2 2025:

Cost Category	Financial Metric/Amount	Period/Context
Total Cost of Deposits	1.51%	Q2 2025
Salaries and Employee Benefits	$64.2 million	Q2 2025
Total Noninterest Expense (Excluding Acquisition Costs)	$105.4 million	Q2 2025
Provision for Loan Losses	$17.8 million	Q2 2025
Acquisition-Related Provision for Loan Losses	$13.0 million	Q2 2025
Merger-Related Acquisition Expenses	$17.2 million	Q2 2025
Total Branch Locations	175	Post-Merger

The cost structure is clearly weighted toward funding costs and the immediate expenses associated with integrating the new Western New York operations. Finance: draft 13-week cash view incorporating Q3 2025 expense run-rate by Friday.

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Revenue Streams

You're looking at the core ways NBT Bancorp Inc. brings in money as of late 2025, which is heavily influenced by the recent Evans Bancorp acquisition. Honestly, for a bank, it all boils down to two main buckets: the money you make on lending versus the fees you charge for services.

Net Interest Income (NII) from Loans and Securities

This is the foundation, the spread between what NBT Bancorp Inc. earns on its assets, like loans and securities, and what it pays out on its liabilities, like customer deposits. For the third quarter of 2025, NBT Bancorp Inc. reported $134.7 million in Net Interest Income. This figure represented a significant jump, specifically an increase of $10 million above the prior quarter (Q2 2025) and a 32.5% year-on-year growth compared to Q3 2024. The Net Interest Margin (NIM) on a fully tax equivalent basis for Q3 2025 stood at 3.7%. Loan yields for the three months ended September 30, 2025, reached 5.80%, up 3 bps from the prior quarter, driven by originating loans at higher rates than the existing portfolio average. The commercial loan origination rates are currently above the portfolio's average yield, but residential mortgage yields still have room to rise as older, lower-rate loans mature.

Noninterest Income (Fee Income) from Service Charges and Fees

This stream diversifies the revenue base away from pure interest rate exposure. Total Noninterest Income, excluding net securities gains or losses, was $51.4 million in the third quarter of 2025. That's a solid increase of $4.6 million, or 9.8%, compared to the second quarter of 2025, which had reported noninterest income of $46.8 million (excluding securities gains). Management noted that the Q3 strength is partly seasonal, but they expect a mid-to-high single-digit growth rate to carry into 2026, though a typical seasonal decline is anticipated in the fourth quarter.

You can see the breakdown of these key fee components from the second and third quarters of 2025 below. It's defintely helpful to see the sequential lift:

Revenue Component	Q2 2025 Amount (Approx.)	Q3 2025 Amount (Approx.)	Sequential Change
Wealth Management Fees	$10.68 million	$11.08 million (Implied)	Up $0.4 million
Insurance Revenues/Commissions	$4.1 million	$5.3 million (Implied)	Up $1.2 million
Service Charges on Deposit Accounts	$4.58 million	Higher than Q2 2025	Due to Evans acquisition/new accounts

Wealth Management Fees from EPIC Retirement Plan Services

This segment shows consistent performance. In the second quarter of 2025, wealth management fees were reported at $10.68 million. This figure represented a 5.0% increase when compared to the second quarter of 2024, driven by market performance and new customer account growth. For the third quarter of 2025, these fees increased by $0.4 million from the prior quarter, which was consistent with the third quarter of 2024.

Insurance Commissions and Fees from NBT Insurance Agency

The insurance business is another key fee generator. In Q2 2025, insurance revenues were $4.1 million, which was up 6.5% from the prior year, despite a sequential decrease from a seasonally high Q1 2025. By the third quarter of 2025, insurance revenues saw a significant sequential lift, increasing by $1.2 million from Q2 2025, attributed to seasonal renewals. Year-over-year for Q3 2025, this segment was up $0.3 million, or 7.1%, from Q3 2024, reflecting organic growth.

Loan Origination and Servicing Fees, Especially from Commercial Lending

While specific servicing fee dollar amounts aren't explicitly broken out in the same detail as the other fee lines, the quality of new lending activity is a forward-looking revenue indicator. As mentioned, commercial loan origination rates are currently priced above the portfolio's average yield. This suggests strong current-period fee income from originating those commercial loans, plus a positive outlook for future net interest income as those higher-yielding assets replace lower-yielding ones rolling off the balance sheet.

Here's a quick look at the noninterest income components for the most recent reported quarters:

• Total Noninterest Income (excl. securities) in Q3 2025 was $51.4 million.
• Total Noninterest Income (excl. securities) in Q2 2025 was $46.8 million.
• Wealth management fees increased 5.0% year-over-year in Q2 2025.
• Insurance revenues increased 6.5% year-over-year in Q2 2025.

Finance: draft 13-week cash view by Friday.