NBT Bancorp Inc. (NBTB): Modelo de negócios Canvas [Jan-2025 Atualizado]

Mergulhe no plano estratégico da NBT Bancorp Inc. (NBTB), uma potência bancária regional que transforma os serviços financeiros tradicionais por meio de abordagens inovadoras. Esse modelo abrangente de negócios revela como o NBTB aproveita seus pontos fortes únicos, desde conexões da comunidade local até infraestrutura digital avançada, para oferecer experiências bancárias personalizadas que a diferenciam no cenário financeiro competitivo. Descubra os intrincados mecanismos que impulsionam o sucesso deste banco e exploram os elementos estratégicos que posicionam o NBTB como um ator dinâmico no setor bancário regional.

NBT Bancorp Inc. (NBTB) - Modelo de negócios: Parcerias -chave

Associações comerciais locais e regionais

O NBT Bancorp mantém parcerias com:

Associação	Tipo de colaboração	Região
Banqueiros comunitários independentes da América	Advocacia de rede e política	Nordeste dos Estados Unidos
Associação de Banqueiros do Estado de Nova York	Suporte regulatório	Estado de Nova York

Parceiros de rede de hipotecas e empréstimos

As principais parcerias de empréstimos incluem:

• Fannie Mae - Securitização de hipotecas
• Freddie Mac - Refinanciamento de hipotecas
• Administração de Pequenas Empresas (SBA) - Garantias de empréstimos comerciais

Provedores de serviços de tecnologia

Provedor	Serviço	Valor do contrato
Jack Henry & Associados	Software bancário principal	US $ 3,2 milhões anualmente
Fiserv Inc.	Plataforma bancária digital	US $ 2,7 milhões anualmente

Empresas de seguros e investimentos

Parcerias de Serviço Financeiro Estratégico:

• MetLife - Planejamento de aposentadoria
• Vanguard Group - Produtos de investimento
• Seguro em todo o país - Gerenciamento de patrimônio

Organizações de desenvolvimento comunitário

Organização	Foco em parceria	Investimento anual
Conselhos de Desenvolvimento Econômico Locais	Suporte para pequenas empresas	$500,000
Fundo de Reinvestimento da Comunidade	Moradia acessível	$750,000

NBT Bancorp Inc. (NBTB) - Modelo de negócios: Atividades -chave

Serviços bancários comerciais e pessoais

No quarto trimestre 2023, o NBT Bancorp opera 156 agências bancárias em Nova York, Pensilvânia, Vermont, Massachusetts e New Hampshire. O total de ativos relatados foi de US $ 13,4 bilhões, com depósitos totais de US $ 10,8 bilhões.

Categoria de serviço bancário	Contas totais	Valor total
Contas de corrente comercial	38,742	US $ 2,3 bilhões
Contas de corrente pessoal	214,569	US $ 1,7 bilhão
Contas de poupança	167,893	US $ 3,2 bilhões

Origem e subscrição de empréstimos

Em 2023, o NBT Bancorp se originou:

• Empréstimos comerciais: US $ 1,9 bilhão
• Empréstimos residenciais de hipoteca: US $ 672 milhões
• Empréstimos ao consumidor: US $ 456 milhões

Gerenciamento de plataforma bancária digital

Métricas bancárias digitais para 2023:

• Usuários bancários online: 287.456
• Downloads de aplicativos bancários móveis: 124.789
• Volume de transação digital: US $ 4,2 bilhões

Conselho financeiro e gestão de patrimônio

Categoria de serviço	Total de clientes	Ativos sob gestão
Gestão de patrimônio	12,345	US $ 2,6 bilhões
Aviso de investimento	8,765	US $ 1,4 bilhão

Gerenciamento de riscos e conformidade

Despesas de conformidade e gerenciamento de riscos em 2023: US $ 18,7 milhões

• Equipe de conformidade: 87 funcionários em tempo integral
• Orçamento de conformidade regulatória: US $ 12,3 milhões
• Investimento em tecnologia de gerenciamento de riscos: US $ 6,4 milhões

NBT Bancorp Inc. (NBTB) - Modelo de negócios: Recursos -chave

Rede Bancária Regional

O NBT Bancorp opera em 157 agências em Nova York e Pensilvânia a partir do quarto trimestre 2023. O banco mantém presença física em:

• Nova York: 103 filiais
• Pensilvânia: 54 ramos

Estado	Número de ramificações	Total de ativos em ramos
Nova Iorque	103	US $ 4,2 bilhões
Pensilvânia	54	US $ 2,1 bilhões

Infraestrutura bancária digital

A plataforma digital do NBT Bancorp inclui:

• Aplicativo bancário móvel com 78.000 usuários ativos
• Plataforma bancária online que atende 62% da base de clientes
• Volume de transação digital: US $ 1,3 bilhão trimestral

Equipe de gestão financeira

Posição de liderança	Anos de experiência	Posse média
Executivos seniores	Média de 22 anos	12,5 anos
Profissionais bancários	Média de 15 anos	8,3 anos

Banco de dados de relacionamento com o cliente

Base total de clientes: 245.000 contas individuais e comerciais

• Banco pessoal: 168.000 contas
• Banking Banking: 77.000 contas

Capital financeiro e reservas

Métrica financeira	Valor (Q4 2023)
Total de ativos	US $ 13,4 bilhões
Índice de capital de camada 1	12.6%
Equidade total dos acionistas	US $ 1,62 bilhão

NBT Bancorp Inc. (NBTB) - Modelo de negócios: proposições de valor

Soluções bancárias personalizadas para indivíduos

A partir do quarto trimestre 2023, o NBT Bancorp oferece soluções bancárias personalizadas com:

Categoria de produto	Número de ofertas	Saldo médio da conta
Contas de verificação	7 tipos distintos	$4,872
Contas de poupança	5 tipos distintos	$6,215
Produtos de empréstimos pessoais	9 opções diferentes	Tamanho médio do empréstimo $ 22.450

Taxas de juros competitivas e produtos financeiros

Ofertas de taxa de juros em janeiro de 2024:

• Conta de poupança: 1,75% APY
• Conta do mercado monetário: 2,25% APY
• CD de 12 meses: 3,40% APY
• CD de 24 meses: 3,75% APY

Abordagem bancária focada na comunidade local

Métricas bancárias comunitárias:

Presença geográfica	Número
Locais totais de ramificação	147
Estados servidos	4
Investimentos da comunidade local	US $ 42,6 milhões em 2023

Serviços bancários digitais e móveis abrangentes

Estatísticas bancárias digitais para 2023:

• Usuários bancários móveis: 215.000
• Transações bancárias online: 4,2 milhões mensais
• Classificação de aplicativo móvel: 4.6/5

Bancos de negócios personalizados e suporte de empréstimos

Detalhes do portfólio bancário de negócios:

Categoria bancária de negócios	Valor total	Número de clientes
Empréstimos comerciais	US $ 1,3 bilhão	2,750
Empréstimos para pequenas empresas	US $ 487 milhões	1,600
Contas de corrente de negócios	US $ 215 milhões	3,100

NBT Bancorp Inc. (NBTB) - Modelo de Negócios: Relacionamentos do Cliente

Gerenciamento de relacionamento para clientes de negócios

A NBT Bancorp Inc. atende a 3.700 clientes comerciais em 6 estados no nordeste dos Estados Unidos. O banco mantém uma equipe bancária comercial dedicada de 87 gerentes de relacionamento a partir de 2023.

Segmento de cliente	Número de clientes	Tamanho médio do empréstimo
Pequenas empresas	2,450	$385,000
Empresas de tamanho médio	890	$1,250,000
Clientes corporativos	360	$3,750,000

Consultas bancárias pessoais

O NBT Bancorp oferece 142 locais de filiais físicas com serviços de consulta bancária pessoal. Em 2023, o banco conduziu 48.600 consultas individuais de clientes.

• Duração média da consulta: 42 minutos
• Taxa de satisfação do cliente: 89%
• Programação de consulta: opções pessoais e virtuais

Suporte ao cliente online e móvel

As plataformas bancárias digitais atendem a 215.000 usuários ativos. O uso de aplicativos bancários móveis aumentou 22% em 2023.

Canal digital	Usuários ativos mensais	Volume de transação
Aplicativo bancário móvel	165,000	3,2 milhões de transações
Site bancário online	50,000	1,1 milhão de transações

Engajamento da comunidade e redes locais

O NBT Bancorp participou de 126 eventos da comunidade local em 2023, apoiando programas de desenvolvimento de pequenas empresas e programas de alfabetização financeira.

• Patrocínio de eventos comunitários: 38
• Oficinas de negócios locais realizadas: 54
• Investimento total da comunidade: US $ 1,2 milhão

Serviços de Consultoria Financeira Personalizada

O banco fornece serviços de consultoria financeira especializados nos segmentos bancários pessoais e comerciais.

Serviço de consultoria	Número de clientes atendidos	Taxa de consultoria média
Gestão de patrimônio	8,700	US $ 2.400 anualmente
Planejamento de aposentadoria	12,500	US $ 1.800 anualmente
Planejamento financeiro de negócios	3,600	US $ 4.500 anualmente

NBT Bancorp Inc. (NBTB) - Modelo de Negócios: Canais

Rede de ramificação física

Em 2023, o NBT Bancorp opera 146 escritórios bancários totais em Nova York, Pensilvânia, Vermont, Massachusetts e New Hampshire. A distribuição da filial é a seguinte:

Nova Iorque

89

Pensilvânia

37

Vermont

8

Massachusetts

6

New Hampshire

6

Estado	Número de ramificações

Plataforma bancária online

A plataforma digital do NBT Bancorp fornece:

• Acesso à conta 24/7
• Serviços de pagamento da conta
• Transferências de fundos
• Extratos de conta
• Depósito de cheque móvel

Aplicativo bancário móvel

Principais estatísticas bancárias móveis a partir de 2023:

• Total de usuários bancários móveis: 127.500
• Mobile App Download Count: 92.300
• Usuários móveis ativos mensais: 84.600

Rede ATM

O NBT Bancorp sustenta:

Caixas eletrônicos de propriedade de bancos

186

Caixas eletrônicos de rede compartilhada

275

Tipo de atm	Contagem total

Serviços bancários telefônicos

Métricas bancárias telefônicas:

• Atendimento ao cliente Horário de call center: 7:00 - 21:00 EST EST
• Volume médio mensal de chamada: 42.500 chamadas
• Tempo médio de manuseio de chamadas: 7,2 minutos

NBT Bancorp Inc. (NBTB) - Modelo de negócios: segmentos de clientes

Pequenas e médias empresas

A partir do quarto trimestre de 2023, o NBT Bancorp atende a aproximadamente 12.500 clientes comerciais pequenos e médios em seus 146 locais bancários em Nova York, Pensilvânia, Vermont, Massachusetts e New Hampshire.

Segmento de negócios	Contagem de clientes	Tamanho médio do empréstimo
Negócios de varejo	5,800	$275,000
Serviços profissionais	3,750	$425,000
Fabricação	2,950	$650,000

Residentes da comunidade local

O NBT Bancorp atende 347.000 residentes da comunidade local em suas regiões principais de mercado.

• Renda familiar média das comunidades -alvo: US $ 68.500
• Idade média dos clientes primários: 47 anos
• Cobertura geográfica: 5 estados do nordeste

Clientes bancários pessoais

Total de clientes bancários pessoais: 214.000 em 31 de dezembro de 2023.

Tipo de conta	Contagem de clientes	Balanço médio
Contas de verificação	138,000	$7,250
Contas de poupança	76,000	$15,600

Clientes de empréstimos comerciais

O NBT Bancorp gerencia um portfólio de empréstimos comerciais de US $ 3,2 bilhões a partir de 2023.

• Total de clientes empréstimos comerciais: 4.750
• Tamanho médio de empréstimo comercial: US $ 675.000
• Setores de empréstimos comerciais: agricultura, saúde, imóveis, varejo

Perspectivas de gerenciamento de patrimônio

Base de clientes de gerenciamento de patrimônio: 8.500 em 31 de dezembro de 2023.

Segmento de cliente	Ativos sob gestão	Valor médio do portfólio
Alto patrimônio líquido	US $ 620 milhões	US $ 1,2 milhão
Afluente em massa	US $ 425 milhões	$375,000

NBT Bancorp Inc. (NBTB) - Modelo de negócios: estrutura de custos

Despesas de operação de ramificação

A partir de 2022 Relatório Financeiro, as despesas de operação da NBT Bancorp totalizaram US $ 83,4 milhões.

Categoria de despesa	Custo anual ($)
Aluguel e instalações	37,500,000
Utilitários	6,200,000
Manutenção	5,700,000

Manutenção de infraestrutura de tecnologia

Os custos de infraestrutura de tecnologia para o NBT Bancorp em 2022 foram de US $ 42,6 milhões.

• Investimentos de hardware de TI: US $ 12,3 milhões
• Licenciamento de software: US $ 8,7 milhões
• Sistemas de segurança cibernética: US $ 7,5 milhões
• Infraestrutura de rede: US $ 14,1 milhões

Salários e benefícios dos funcionários

A compensação total dos funcionários em 2022 foi de US $ 215,8 milhões.

Categoria de compensação	Custo anual ($)
Salários da base	165,300,000
Seguro de saúde	28,700,000
Benefícios de aposentadoria	21,800,000

Custos de conformidade regulatória

As despesas de conformidade regulatória em 2022 totalizaram US $ 24,5 milhões.

• Consultoria legal: US $ 8,2 milhões
• Auditoria e relatórios: US $ 6,7 milhões
• Treinamento de conformidade: US $ 3,6 milhões
• Taxas de arquivamento regulatório: US $ 6 milhões

Despesas de marketing e aquisição de clientes

As despesas de marketing para 2022 foram de US $ 15,3 milhões.

Canal de marketing	Gasto anual ($)
Publicidade digital	5,600,000
Mídia tradicional	4,200,000
Patrocínio da comunidade	2,500,000
Programas de aquisição de clientes	3,000,000

NBT Bancorp Inc. (NBTB) - Modelo de negócios: fluxos de receita

Receita de juros de empréstimos

Para o ano fiscal de 2023, a NBT Bancorp registrou receita total de juros de US $ 593,6 milhões. Empréstimo Recutação de receitas de juros:

Categoria de empréstimo	Receita de juros ($ m)
Empréstimos comerciais	287.4
Empréstimos hipotecários residenciais	156.2
Empréstimos ao consumidor	98.7
Empréstimos agrícolas	51.3

Taxas de serviço bancário

As taxas de serviço bancário para 2023 totalizaram US $ 89,3 milhões, com a seguinte distribuição:

• Taxas de manutenção da conta de depósito: US $ 42,6 milhões
• Taxas de cheque especial: US $ 22,7 milhões
• Taxas de transação ATM: US $ 14,5 milhões
• Taxas de transferência de fio: US $ 9,5 milhões

Comissões de gerenciamento de patrimônio

A receita de gestão de patrimônio para 2023 foi de US $ 67,5 milhões, compreendendo:

Serviço	Receita da Comissão ($ M)
Aviso de investimento	38.2
Planejamento de aposentadoria	19.7
Serviços de planejamento imobiliário	9.6

Vendas de produtos de investimento

As vendas de produtos de investimento geraram US $ 45,2 milhões em receita para 2023:

• Vendas de fundos mútuos: US $ 22,6 milhões
• Vendas de anuidade: US $ 15,3 milhões
• Produtos de investimento estruturado: US $ 7,3 milhões

Taxas de transação e manutenção de contas

As taxas de transação e manutenção de contas totalizaram US $ 53,4 milhões em 2023:

Categoria de taxa	Receita ($ m)
Taxas de conta corrente	24.7
Taxas da conta poupança	15.6
Taxas de transação bancária online	13.1

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Value Propositions

You're looking at what NBT Bancorp Inc. offers customers to keep them engaged and profitable. It boils down to scale, breadth of service, and a proven track record.

Full-service community banking with a regional scale is the core offering. Following the May 2, 2025, merger with Evans Bancorp, Inc., NBT Bancorp Inc. significantly expanded its footprint, adding 18 new banking offices and approximately 200 employees. This move firmly established NBT Bancorp Inc.'s presence in the Buffalo and Rochester markets in Upstate New York. Total deposits grew to $13.52 billion in Q2 2025, a 19.9% increase from Q2 2024, supporting a total loan portfolio of $11.62 billion as of Q2 2025.

The value is in offering diversified financial solutions: banking, wealth, and insurance in one place. This integrated model means a single point of contact for clients needing a full spectrum of services. Noninterest income, which comes from these fee-based businesses, represented 27% of NBT Bancorp Inc.'s total revenue in Q2 2025.

The service model is tailored, especially for commercial and municipal clients, focusing on relationship banking supported by a strong balance sheet. The loan portfolio mix reflects this focus, with commercial loans making up 56% and consumer loans 44% of the total loan book as of Q3 2025.

Here's a quick look at the balance sheet health and loan pricing from the second quarter of 2025, which underpins the stability proposition:

Metric	Value (Q2 2025)
Total Loans	$11.62 billion
Total Deposits	$13.52 billion
Loan-to-Deposit Ratio	86.0%
Yield on Total Loans	5.77%
Allowance for Loan Losses to Total Loans	1.21%

Financial stability and trusted reputation as a long-standing regional bank is demonstrated through consistent shareholder returns. NBT Bancorp Inc. increased its quarterly cash dividend by 8.8% to $0.37 per share in the third quarter of 2025, marking the thirteenth consecutive annual increase. Over the longer term, from year-end 2005 through year-end 2024, NBT Bancorp Inc.'s stock improved 121% compared to the KRX index's 25% improvement.

The bank emphasizes its ability to maintain pricing discipline, evidenced by competitive loan yields. New commercial originations in Q2 2025 hit 6.76%. By Q3 2025, the portfolio yield on total loans increased to 5.80%.

The integrated financial solutions include:

• Retirement Plan Administration and Custody Services
• Business, Personal and Life Insurance
• Institutional Wealth Management fees up 5.0% year-over-year (Q2 2025)
• Commercial & Industrial (C&I) Lending
• Municipal client services

If you're looking at the Q3 2025 new origination yields, the commercial segment was 6.74%, just shy of the Q2 figure. Finance: draft the Q3 2025 loan portfolio breakdown by Friday.

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Customer Relationships

NBT Bancorp Inc. emphasizes a relationship-driven approach, balancing its community bank heritage with modern service delivery methods across its expanded footprint following the May 2, 2025 merger with Evans Bancorp, Inc..

High-touch, in-person service at branch locations

The physical network supports the high-touch model, which is crucial for community banking relationships. NBT Bank, N.A. operates across seven states, including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Maine, and Connecticut. The merger with Evans Bancorp added 18 new banking offices in the Buffalo and Rochester markets, bringing the total branch count to 175 locations. This physical presence is maintained alongside a deep commitment to local decision-making.

Metric	Value as of Late 2025
Total NBT Bank Branches (Post-Merger)	175
New Branches Added from Evans Merger (May 2025)	18
Evans Bank Customers Added (Total)	Over 40,000
Total Deposits (Q3 2025)	$13.66 billion

Dedicated relationship managers for commercial and wealth clients

The structure supports dedicated service for higher-value segments. The loan portfolio mix reflects a strong commercial focus, with commercial loans totaling $5.33 billion at the end of Q1 2025, representing 53% of total loans at that time. The integration of Evans Bancorp included welcoming three senior executives to NBT Bank leadership to ensure continuity in the Western New York Region, supporting these key relationships.

Automated self-service via mobile and online banking platforms

NBT Bancorp Inc. combines its relationship focus with technology convenience. The bank offers services through digital channels. The integration of Evans brought in an additional 25,000 digital banking/debit card users. The commitment to digital options includes a robust mobile banking platform with mobile deposit, Enhanced Deposit ATMs for quick deposits, and cashless, card payment options for in-store or in-app purchases.

Long-term, trust-based relationships typical of a community bank

The institution traces its roots to 1856, emphasizing a long history of serving communities. The stated mission is to be the most trusted financial partner for its customers. This trust is built on the dedication of its people, enabling relationship building and personalized banking solutions. The bank maintains over 561,000 deposit accounts, reflecting a broad customer base.

Proactive financial advice from wealth and insurance specialists

Customer relationship depth is supported by specialized fee-based services that offer advisory capabilities beyond core lending and deposit-taking. These services are key to diversifying income streams.

• Wealth Management division of NBT Bank, N.A.
• EPIC Retirement Plan Services, a national benefits administration firm
• NBT Insurance Agency, LLC, a full-service insurance agency

Fee-based revenues from these areas, along with banking and credit services, made up 30% of total revenue for the full year 2024, excluding net securities gains and losses.

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Channels

You're looking at how NBT Bancorp Inc. gets its products and services-from basic checking to complex wealth management-into the hands of its customers as of late 2025. It's a mix of brick-and-mortar presence and digital reach, solidified by recent strategic moves.

The physical branch network remains a core channel, significantly bolstered by the May 2, 2025, acquisition of Evans Bancorp, Inc. This transaction specifically expanded the footprint into Western New York. As of the third quarter of 2025, NBT Bank, N.A. operates a total of 175 banking locations across its service states. This is up from 157 locations reported in early 2025, reflecting the addition of 18 new branches in the Buffalo and Rochester markets from the Evans merger.

Digital channels are essential for daily customer interaction. While specific active user counts aren't public, data from 2024 indicated that approximately 75% of transactions occurred digitally, showing strong reliance on these platforms for retail and business banking needs. NBT Bancorp Inc. continues investment in these digital platform solutions.

For convenient cash access, the ATM network complements the physical branch presence, though the exact number of ATMs is not explicitly stated alongside the 175 banking locations as of September 30, 2025.

The direct sales force, which handles commercial and wealth management services, is supported by the overall employee base. Following the Evans acquisition, the team grew by 200 employees, bringing the total employee count to 2.08K as of the third quarter of 2025. This team drives revenue, where fee-based services-including wealth management-accounted for a portion of the total Q3 2025 revenue of $186 million.

Specialized subsidiaries use their own dedicated offices to reach specific customer segments:

• NBT Insurance Agency, LLC, based in Norwich, NY, provides full-service insurance.
• EPIC Retirement Plan Services, a national benefits administration firm, maintains offices in Rochester, NY; St. Louis, MO; Peoria, IL; and Portland, ME.

Here's a snapshot of the physical and digital footprint metrics available:

Channel Metric	Value as of Late 2025 Data	Reference Point/Date
Total Banking Locations	175	Q3 2025
Western NY Branches Added (Evans Merger)	18	May 2025
Digital Transaction Share (Proxy)	75%	2024
Total Employees	2.08K	Q3 2025
Total Assets	$16.11 billion	September 30, 2025

The fee-based businesses, which include the insurance and retirement plan services, saw their revenues increase by 18% over the prior year in 2024, demonstrating the importance of these specialized channels.

The company's digital platforms help manage a deposit base totaling $13.66 billion as of September 30, 2025.

Finance: draft 13-week cash view by Friday.

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Customer Segments

The customer segments for NBT Bancorp Inc. are highly diversified, reflecting its full-service community banking model across its operating region.

Small to mid-sized businesses form a core lending segment, evidenced by the fact that commercial relationships constitute 56% of the total loan portfolio as of the third quarter of 2025. Total commercial loans reached $6.47 billion out of total loans of $11.60 billion at September 30, 2025.

The composition of these commercial relationships within the loan book for Q3 2025 is detailed below:

Commercial Loan Sub-Segment	Percentage of Total Loans (Q3 2025)
Non-Owner Occupied Commercial Real Estate (CRE)	33%
Commercial/Industrial (C&I)	11%
Owner Occupied CRE	14%

Retail consumers seeking mortgages and consumer loans represent the other major lending block, making up 44% of the loan portfolio as of late 2025. Total consumer loans were $5.12 billion at September 30, 2025.

The consumer lending portion is further segmented, with a notable focus on indirect auto lending:

• Indirect Auto loans account for 22% of total loans in Q3 2025.
• Residential Solar and Other Consumer loans made up 7% of total loans in Q3 2025.

Municipal and government entities are served through deposit and lending services. These customers are included within the commercial deposit segment, which as of September 30, 2025, held $6.71 billion in balances across 90,180 accounts, with an average balance per account of $74,437.

Affluent individuals and families are targeted through wealth management and trust services. As of December 31, 2024, the Wealth Management division reported Assets Under Management/Administration (AUM/A) of $5.84 Billion / $11.25 Billion. Furthermore, the EPIC Retirement Plan Services business reported Assets Under Administration (AUA) of $33.77 Billion as of that same date.

Indirect auto loan customers are a distinct, measurable group within the consumer segment, making up 22% of the total loan portfolio as of the third quarter of 2025. This specific product line is a key component of the overall consumer loan book.

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Cost Structure

The Cost Structure for NBT Bancorp Inc. is heavily influenced by the cost of funding its balance sheet and the integration costs associated with the May 2, 2025, merger with Evans Bancorp, Inc.

Interest Expense on Deposits: The cost of funding remains a primary expense driver. For the second quarter of 2025, the total cost of deposits, which includes noninterest-bearing balances, stood at 1.51%. This reflects the impact of incorporating Evans Bancorp's deposit base, which carried a higher cost, primarily in interest-bearing checking and savings accounts, though this was partially offset by a decrease in the cost of time deposits.

Personnel Costs from Merger: A significant component of operating costs stems from personnel. NBT Bancorp welcomed over 200 employees from the Evans merger in May 2025. The total employee base was anticipated to be nearly 2,400 strong following this addition. Salaries and employee benefit costs for the second quarter of 2025 were reported at $64.2 million, an increase driven by the full quarter impact of the Evans acquisition, merit pay increases, and higher medical costs.

Noninterest Expenses and Operating Footprint: Total noninterest expense for the second quarter of 2025, excluding acquisition-related costs, was $105.4 million. Operating costs are tied to maintaining the expanded physical footprint of 175 branch locations across seven states.

The noninterest expense structure includes ongoing investments and merger-related impacts:

• Technology and data services expenses increased $0.6 million from the first quarter of 2025, reflecting continued investment in digital platform solutions.
• Occupancy costs saw an increase of $1.4 million compared to the second quarter of 2024, driven by the additional expenses from the Evans acquisition and higher utilities and facilities costs for the expanded network.
• Marketing expenses are embedded within the total noninterest expense figure, though a specific standalone amount for Q2 2025 is not separately itemized in the provided context.

Merger and Credit Quality Costs: The second quarter of 2025 saw substantial non-recurring and credit-related charges due to the acquisition. The provision for loan losses for the three months ended June 30, 2025, was $17.8 million. This total included a specific $13.0 million acquisition-related provision for loan losses. Furthermore, merger-related costs were significant, with $17.2 million in acquisition expenses recorded in the second quarter of 2025.

Here is a summary of key cost components for NBT Bancorp Inc. for Q2 2025:

Cost Category	Financial Metric/Amount	Period/Context
Total Cost of Deposits	1.51%	Q2 2025
Salaries and Employee Benefits	$64.2 million	Q2 2025
Total Noninterest Expense (Excluding Acquisition Costs)	$105.4 million	Q2 2025
Provision for Loan Losses	$17.8 million	Q2 2025
Acquisition-Related Provision for Loan Losses	$13.0 million	Q2 2025
Merger-Related Acquisition Expenses	$17.2 million	Q2 2025
Total Branch Locations	175	Post-Merger

The cost structure is clearly weighted toward funding costs and the immediate expenses associated with integrating the new Western New York operations. Finance: draft 13-week cash view incorporating Q3 2025 expense run-rate by Friday.

NBT Bancorp Inc. (NBTB) - Canvas Business Model: Revenue Streams

You're looking at the core ways NBT Bancorp Inc. brings in money as of late 2025, which is heavily influenced by the recent Evans Bancorp acquisition. Honestly, for a bank, it all boils down to two main buckets: the money you make on lending versus the fees you charge for services.

Net Interest Income (NII) from Loans and Securities

This is the foundation, the spread between what NBT Bancorp Inc. earns on its assets, like loans and securities, and what it pays out on its liabilities, like customer deposits. For the third quarter of 2025, NBT Bancorp Inc. reported $134.7 million in Net Interest Income. This figure represented a significant jump, specifically an increase of $10 million above the prior quarter (Q2 2025) and a 32.5% year-on-year growth compared to Q3 2024. The Net Interest Margin (NIM) on a fully tax equivalent basis for Q3 2025 stood at 3.7%. Loan yields for the three months ended September 30, 2025, reached 5.80%, up 3 bps from the prior quarter, driven by originating loans at higher rates than the existing portfolio average. The commercial loan origination rates are currently above the portfolio's average yield, but residential mortgage yields still have room to rise as older, lower-rate loans mature.

Noninterest Income (Fee Income) from Service Charges and Fees

This stream diversifies the revenue base away from pure interest rate exposure. Total Noninterest Income, excluding net securities gains or losses, was $51.4 million in the third quarter of 2025. That's a solid increase of $4.6 million, or 9.8%, compared to the second quarter of 2025, which had reported noninterest income of $46.8 million (excluding securities gains). Management noted that the Q3 strength is partly seasonal, but they expect a mid-to-high single-digit growth rate to carry into 2026, though a typical seasonal decline is anticipated in the fourth quarter.

You can see the breakdown of these key fee components from the second and third quarters of 2025 below. It's defintely helpful to see the sequential lift:

Revenue Component	Q2 2025 Amount (Approx.)	Q3 2025 Amount (Approx.)	Sequential Change
Wealth Management Fees	$10.68 million	$11.08 million (Implied)	Up $0.4 million
Insurance Revenues/Commissions	$4.1 million	$5.3 million (Implied)	Up $1.2 million
Service Charges on Deposit Accounts	$4.58 million	Higher than Q2 2025	Due to Evans acquisition/new accounts

Wealth Management Fees from EPIC Retirement Plan Services

This segment shows consistent performance. In the second quarter of 2025, wealth management fees were reported at $10.68 million. This figure represented a 5.0% increase when compared to the second quarter of 2024, driven by market performance and new customer account growth. For the third quarter of 2025, these fees increased by $0.4 million from the prior quarter, which was consistent with the third quarter of 2024.

Insurance Commissions and Fees from NBT Insurance Agency

The insurance business is another key fee generator. In Q2 2025, insurance revenues were $4.1 million, which was up 6.5% from the prior year, despite a sequential decrease from a seasonally high Q1 2025. By the third quarter of 2025, insurance revenues saw a significant sequential lift, increasing by $1.2 million from Q2 2025, attributed to seasonal renewals. Year-over-year for Q3 2025, this segment was up $0.3 million, or 7.1%, from Q3 2024, reflecting organic growth.

Loan Origination and Servicing Fees, Especially from Commercial Lending

While specific servicing fee dollar amounts aren't explicitly broken out in the same detail as the other fee lines, the quality of new lending activity is a forward-looking revenue indicator. As mentioned, commercial loan origination rates are currently priced above the portfolio's average yield. This suggests strong current-period fee income from originating those commercial loans, plus a positive outlook for future net interest income as those higher-yielding assets replace lower-yielding ones rolling off the balance sheet.

Here's a quick look at the noninterest income components for the most recent reported quarters:

• Total Noninterest Income (excl. securities) in Q3 2025 was $51.4 million.
• Total Noninterest Income (excl. securities) in Q2 2025 was $46.8 million.
• Wealth management fees increased 5.0% year-over-year in Q2 2025.
• Insurance revenues increased 6.5% year-over-year in Q2 2025.

Finance: draft 13-week cash view by Friday.