Essential Utilities, Inc. (WTRG): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Essential Utilities, Inc. (WTRG) no es solo otra compañía de gestión del agua, es una potencia estratégica que transforma la forma en que las comunidades acceden y utilizan los recursos hídricos críticos. Al integrar a la perfección tecnologías avanzadas, prácticas sostenibles y soluciones de infraestructura robustas, este gigante de servicios públicos ofrece más que solo agua; Proporciona servicios de Lifeline que conectan las necesidades municipales con la administración ambiental de vanguardia. Desde procesos de tratamiento innovadores hasta gestión regional integral del agua, los servicios públicos esenciales representan un enfoque sofisticado para resolver desafíos complejos de infraestructura de agua en un mundo cada vez más limitado por los recursos.

Essential Utilities, Inc. (WTRG) - Modelo de negocio: asociaciones clave

Gobierno municipal para la gestión de infraestructura del agua

Essential Utity atiende a aproximadamente 3 millones de residentes en 9 estados, con asociaciones que abarcan 600 jurisdicciones municipales. En 2023, la compañía invirtió $ 412 millones en mejoras de infraestructura a través de colaboraciones municipales.

Estado	Municipios atendidos	Inversión en infraestructura
Pensilvania	275	$ 189 millones
Ohio	125	$ 87 millones
Otros estados	200	$ 136 millones

Empresas de ingeniería y construcción

Essential Utilities colabora con 42 empresas de ingeniería y construcción para proyectos de infraestructura de servicios públicos, con contratos de proyectos totales valorados en $ 587 millones en 2023.

• Los 5 principales socios de ingeniería: negro & Veatch, CH2M Hill, Jacobs Engineering, Aecom, Stantec
• Cartera anual de proyectos de infraestructura: 78 proyectos principales
• Valor promedio del proyecto: $ 7.5 millones

Proveedores de tecnología

La compañía se asocia con 23 proveedores de tecnología para tratamiento de agua y soluciones de medición inteligente, con una inversión en tecnología que alcanza $ 94 millones en 2023.

Categoría de tecnología	Número de proveedores	Inversión
Tecnología de tratamiento de agua	12	$ 52 millones
Soluciones de medición inteligentes	11	$ 42 millones

Agencias reguladoras ambientales

Essential Utilities mantiene asociaciones de cumplimiento con las agencias ambientales a nivel estatal en sus regiones operativas, con inversiones de cumplimiento por un total de $ 67 millones en 2023.

Fabricantes de equipos

La compañía trabaja con 35 fabricantes de equipos para sistemas de agua y aguas residuales, con gastos de adquisición de equipos de $ 213 millones en 2023.

Tipo de equipo	Fabricantes	Gasto de adquisición
Equipo de tratamiento de agua	18	$ 124 millones
Equipo de sistemas de aguas residuales	17	$ 89 millones

Essential Utilities, Inc. (WTRG) - Modelo de negocio: actividades clave

Servicios de tratamiento de agua y aguas residuales

Essential Utilities opera 563 sistemas de agua y aguas residuales en múltiples estados. Capacidad anual de tratamiento de agua: 250 millones de galones por día. Atiende a aproximadamente 3 millones de clientes en Pensilvania, Ohio, Illinois, Texas y otras regiones.

Categoría de servicio	Número de sistemas	Capacidad de tratamiento anual
Sistemas de tratamiento de agua	334	180 millones de galones/día
Sistemas de tratamiento de aguas residuales	229	70 millones de galones/día

Mantenimiento y expansión de la infraestructura

2023 Gastos de capital: $ 700 millones. La inversión en infraestructura se centra en:

• Reemplazos principales de agua
• Actualizaciones de la planta de tratamiento
• Modernización de red

Categoría de inversión de infraestructura	2023 gastos
Reemplazos principales de agua	$ 250 millones
Actualizaciones de la planta de tratamiento	$ 300 millones
Modernización de red	$ 150 millones

Servicio al cliente y gestión de facturación

Las plataformas de servicio al cliente digital procesan 3.2 millones de transacciones de facturación mensuales. Tasa de adopción de pagos en línea: 68%. El centro de llamadas maneja 500,000 interacciones de los clientes anualmente.

Cumplimiento regulatorio y monitoreo ambiental

Presupuesto de cumplimiento: $ 50 millones anuales. El monitoreo ambiental incluye:

• Prueba de calidad del agua
• Prevención de la contaminación
• Iniciativas de protección del ecosistema

Adquisiciones estratégicas de servicios regionales de agua

Gasto de adquisición 2023: $ 450 millones. Adquirió 12 servicios de agua regionales en 5 estados. Cobertura de servicio ampliada en un 7% a través de adquisiciones estratégicas.

Métrica de adquisición	Valor 2023
Gasto total de adquisición	$ 450 millones
Número de servicios públicos adquiridos	12
Expansión de cobertura de servicio	7%

Essential Utilities, Inc. (WTRG) - Modelo de negocio: recursos clave

Extensas instalaciones de tratamiento de agua y aguas residuales

A partir de 2024, esencial Utilities opera:

Tipo de instalación	Número de instalaciones	Capacidad total
Plantas de tratamiento de agua	137	250 millones de galones por día
Plantas de tratamiento de aguas residuales	89	180 millones de galones por día

Redes avanzadas de infraestructura y distribución de agua

Detalles de la infraestructura a partir de 2024:

• Longitud principal del agua total: 8,642 millas
• Conexiones de servicio: 1.4 millones
• Cobertura en 10 estados

Ingeniería especializada y fuerza laboral técnica

Categoría de empleado	Número de empleados
Fuerza de trabajo total	3,100
Profesionales de ingeniería	612
Especialistas técnicos	458

Tecnologías patentadas de gestión del agua

Inversiones tecnológicas en 2024:

• Gasto anual de I + D: $ 18.3 millones
• Patentes de tecnología activa: 47
• Sistemas inteligentes de monitoreo de agua desplegados: 276

Fuerte capital financiero para inversiones de infraestructura

Métrica financiera	Valor 2024
Activos totales	$ 12.4 mil millones
Presupuesto de inversión de infraestructura	$ 685 millones
Gasto de capital	$ 523 millones

Essential Utilities, Inc. (WTRG) - Modelo de negocio: propuestas de valor

Suministro de agua potable confiable y seguro

Essential Utility atiende a aproximadamente 3 millones de clientes en ocho estados. La compañía administra 1,687 sistemas de agua con una capacidad total de producción de agua de 376 millones de galones por día. Tasa de cumplimiento de la calidad del agua: 99.9% en todos los territorios de servicio.

Métrico de servicio	Datos cuantitativos
Sistemas de agua totales	1,687
Capacidad de producción diaria de agua	376 millones de galones
Cumplimiento de la calidad del agua	99.9%

Soluciones sostenibles de gestión del agua

Inversión en infraestructura sostenible: $ 480 millones asignados para mejoras de infraestructura de agua en 2023. Las iniciativas de conservación del agua reducen la pérdida de agua en un 15% anual.

• Inversión de infraestructura: $ 480 millones
• Reducción de pérdidas de agua: 15% por año
• Uso de energía renovable en el tratamiento del agua: 22%

Servicio de utilidad consistente en múltiples regiones

La cobertura de servicio incluye Pennsylvania, Ohio, Illinois, Texas, Indiana, Virginia, Carolina del Norte y Kentucky. La huella operativa abarca 1.400 comunidades con estándares de servicio consistentes.

Alcance geográfico	Detalles
Estados atendidos	8
Comunidades atendidas	1,400

Monitoreo y tratamiento avanzado de calidad del agua

Tecnologías de tratamiento avanzado: $ 75 millones invertidos en sistemas de monitoreo de calidad del agua. Precisión de detección de contaminantes en tiempo real: 99.7%.

• Inversión del sistema de monitoreo: $ 75 millones
• Precisión de detección de contaminantes: 99.7%
• Tecnologías de filtración avanzadas desplegadas en el 98% de los sistemas de agua

Administración ambiental y esfuerzos de conservación

Reducción de emisiones de carbono: 35% desde 2015. Integración de energía renovable en procesos de tratamiento de agua: 22% del consumo total de energía.

Métrica ambiental	Actuación
Reducción de emisiones de carbono	35% desde 2015
Integración de energía renovable	22%

Essential Utilities, Inc. (WTRG) - Modelo de negocios: relaciones con los clientes

Canales directos de atención al cliente

Essential Utilities proporciona atención al cliente a través de múltiples canales:

Canal de soporte	Método de contacto	Horas de funcionamiento
Soporte telefónico	1-855-255-6843	De lunes a viernes de 7:30 a.m. a 5:30 p.m.
Chat en línea	Disponible en el sitio web de la compañía	Soporte automatizado 24/7
Soporte por correo electrónico	customerservice@essential.com	Ventana de respuesta las 24 horas

Plataformas de gestión de servicios y facturación en línea

Las características de gestión de servicios digitales incluyen:

• Portal de pago de facturas en línea
• Panel de gestión de cuentas
• Seguimiento de uso y datos históricos
• Presentación de facturas digitales

Programas de participación comunitaria y educación

Tipo de programa	Participantes anuales	Área de enfoque
Talleres de conservación de agua	3.750 participantes	Educación ambiental
Programas de educación escolar	22,500 estudiantes	Conciencia de recursos hídricos

Comunicación transparente sobre la calidad del agua

Detalles anuales del informe de la calidad del agua:

• Datos de prueba integrales
• Cumplimiento de los estándares de la EPA
• Informes de contaminantes detallados

Sistemas de servicio al cliente receptivos

Métrico de servicio	Estándar de rendimiento	Rendimiento actual
Tiempo de respuesta promedio	Menos de 24 horas	18.5 horas
Tasa de satisfacción del cliente	Por encima del 85%	89.3%
Tasa de resolución de emisión	Primera resolución de contacto	76.4%

Essential Utilities, Inc. (WTRG) - Modelo de negocio: canales

Centros directos de servicio al cliente

A partir de 2024, Essential Utilities opera 47 centros de servicio al cliente en Pensilvania, Ohio, Illinois, Texas y Virginia. Estos centros manejan aproximadamente 1,2 millones de interacciones con el cliente anualmente.

Tipo de ubicación	Número de centros	Interacciones anuales del cliente
Pensilvania	22	520,000
Ohio	8	210,000
Illinois	6	180,000
Texas	7	170,000
Virginia	4	120,000

Portal web en línea y aplicaciones móviles

Essential Utilities 'Digital Platform atiende a 3,4 millones de usuarios activos en 2024. La aplicación móvil tiene 1,7 millones de descargas con una calificación de usuario de 4.6/5.

• Usuarios mensuales de portal web activo: 2.1 millones
• Tasa de descarga de la aplicación móvil: 65,000 por mes
• Porcentaje de pago de la factura digital: 78%

Oficinas de servicios públicos locales

La compañía mantiene 63 oficinas de servicios públicos locales con un tráfico peatonal promedio de 1.200 clientes en las regiones de servicio.

Región	Número de oficinas locales	Tráfico diario de clientes
Medio oeste	24	480
Nordeste	22	420
Sur	17	300

Plataformas de facturación y pago digital

Las plataformas de facturación digital procesan el 92% de las transacciones totales de los clientes, con un valor de transacción promedio de $ 87.50.

• Métodos de pago en línea: tarjeta de crédito, transferencia bancaria, PayPal
• Transacciones digitales mensuales: 2.8 millones
• Tiempo promedio de procesamiento de transacciones: 2.3 minutos

Programas de divulgación comunitaria

Essential Utilities realiza 142 eventos de participación comunitaria anualmente, llegando a aproximadamente 95,000 clientes directamente.

Tipo de divulgación	Número de eventos	Audiencia estimada
Talleres de conservación de agua	48	32,000
Educación ambiental	36	24,000
Seminarios de infraestructura comunitaria	58	39,000

Essential Utilities, Inc. (WTRG) - Modelo de negocio: segmentos de clientes

Consumidores de agua residencial

A partir de 2023, Essential Utilities atiende a aproximadamente 3 millones de clientes residenciales en múltiples estados, incluidos Pensilvania, Ohio, Illinois, Texas y Carolina del Norte.

Estado	Clientes residenciales
Pensilvania	1,350,000
Ohio	450,000
Illinois	350,000
Texas	400,000
Carolina del Norte	250,000

Usuarios de agua comercial e industrial

Los clientes comerciales e industriales representan aproximadamente el 22% de los ingresos por el agua total de Essential Utilities, que equivalen a $ 280 millones en 2023.

• Instalaciones de fabricación
• Campus corporativos
• Complejos minoristas
• Parques de oficinas

Entidades municipales y gubernamentales

Essential Utilities brinda servicios de agua a 75 gobiernos municipales, generando aproximadamente $ 95 millones en ingresos por contratos municipales en 2023.

Tipo de gobierno	Número de contratos	Ingresos anuales
Gobiernos municipales	45	$ 62 millones
Gobiernos del condado	20	$ 25 millones
Agencias estatales	10	$ 8 millones

Clientes de agua agrícola

Los clientes del agua agrícola representan el 5% de la distribución total de agua de los servicios esenciales, que representa $ 65 millones en ingresos anuales para 2023.

• Sistemas de riego de cultivos
• Suministro de agua de ganado
• Instalaciones de procesamiento agrícola

Clientes de servicios de agua institucionales

Los clientes institucionales generan $ 40 millones en ingresos por servicios de agua, incluidas universidades, hospitales e instalaciones de investigación.

Sector institucional	Número de clientes	Ingresos anuales
Universidades	22	$ 18 millones
Hospitales	35	$ 15 millones
Instalaciones de investigación	12	$ 7 millones

Essential Utilities, Inc. (WTRG) - Modelo de negocio: estructura de costos

Mantenimiento y actualizaciones de infraestructura

Para el año fiscal 2023, Essential Utilities, Inc. reportó gastos de capital de $ 1.1 mil millones dedicados a mejoras de infraestructura y actualizaciones del sistema.

Categoría	Gasto anual
Inversión en infraestructura de agua	$ 752 millones
Inversión de infraestructura de aguas residuales	$ 348 millones

Procesos de tratamiento de agua y purificación

Los costos operativos anuales para los procesos de tratamiento y purificación de agua totalizaron $ 456 millones en 2023.

• Gastos de tratamiento químico: $ 87.3 millones
• Costos de energía para la purificación: $ 64.5 millones
• Pruebas y monitoreo de calidad: $ 22.1 millones

Salarios y beneficios de los empleados

Los gastos totales de personal para Essential Utilities, Inc. en 2023 fueron de $ 385 millones.

Categoría de gastos	Cantidad
Salarios base	$ 268 millones
Beneficios de atención médica	$ 62 millones
Jubilación y otros beneficios	$ 55 millones

Gastos de cumplimiento regulatorio

Los costos relacionados con el cumplimiento para 2023 ascendieron a $ 93 millones.

• Cumplimiento regulatorio ambiental: $ 47.6 millones
• Gastos legales y de informes: $ 28.4 millones
• Costos de permiso y certificación: $ 17 millones

Inversiones de tecnología y equipos

Los gastos de tecnología y equipo para 2023 alcanzaron los $ 215 millones.

Categoría de inversión	Cantidad
Tecnología de medición inteligente	$ 76 millones
Sistemas de monitoreo y control	$ 62 millones
Infraestructura digital	$ 77 millones

Essential Utilities, Inc. (WTRG) - Modelo de negocios: flujos de ingresos

Tarifas de servicio de agua residencial

A partir de la información financiera de 2023, los servicios públicos esenciales generaron aproximadamente $ 1.26 mil millones en ingresos por servicios de agua residencial. La factura promedio de agua residencial fue de $ 62.14 por mes.

Categoría de servicio residencial	Ingresos anuales	Segmentos de clientes
Servicios residenciales medidos	$1,038,000,000	2.4 millones de conexiones residenciales
Servicios residenciales no meditados	$222,000,000	387,000 conexiones sin metro

Cargos comerciales de uso de agua

Los ingresos comerciales del agua totalizaron $ 453 millones en 2023, lo que representa el 26.4% de los ingresos totales del servicio de agua.

• Grandes usuarios de agua industrial: $ 287 millones
• Pequeños establecimientos comerciales: $ 166 millones

Contratos de suministro de agua municipal

Los contratos municipales generaron $ 612 millones en ingresos anuales en 658 acuerdos de servicio municipal.

Tipo de contrato municipal	Ingresos anuales	Número de contratos
Contratos municipales a largo plazo	$489,600,000	423 contratos
Contratos municipales a corto plazo	$122,400,000	235 contratos

Servicios de desarrollo de infraestructura

Los servicios de desarrollo de infraestructura generaron $ 214 millones en 2023, con Instalación de infraestructura de agua siendo la principal fuente de ingresos.

Consultoría de infraestructura de agua

Los ingresos de consultoría alcanzaron los $ 87 millones en 2023, con una consultoría especializada de gestión del agua que representa el 62% de este segmento.

Categoría de servicio de consultoría	Ingresos anuales	Porcentaje de ingresos por consultoría
Consultoría de gestión del agua	$53,940,000	62%
Consultoría de planificación de infraestructura	$33,060,000	38%

Essential Utilities, Inc. (WTRG) - Canvas Business Model: Value Propositions

You're looking at the core promises Essential Utilities, Inc. (WTRG) makes to its customers and stakeholders as of late 2025. These aren't just mission statements; they are backed by concrete, multi-year financial commitments and measurable environmental goals.

Safe, clean, and reliable delivery of essential water, wastewater, and natural gas services

The fundamental value is uninterrupted, high-quality service delivery across its Aqua and Peoples brands. Reliability is quantified through compliance metrics and infrastructure investment aimed at system resilience.

• Consistently outperforming United States water quality standards, achieving 99.8% of days in drinking water compliance in 2024.
• Regulated water segment rate base is projected to grow at a compounded annual growth rate of approximately 6% through 2029.
• Regulated natural gas segment rate base is projected to grow at a compounded annual growth rate of approximately 11% through 2029.
• The combined regulated utility rate base is expected to grow at a compounded annual growth rate of over 8% through 2029.

Infrastructure modernization via $7.8 billion planned CapEx through 2029

Essential Utilities is executing a massive capital improvement program to replace aging systems and enhance capacity. This spending is directly tied to future rate base growth and regulatory recovery.

Investment Metric	Amount/Period	Notes
Total Planned Regulated CapEx	Approximately $7.8 billion (2025 through 2029)	To improve water and natural gas systems and enhance information technology.
2025 Infrastructure Investment Target	$1.4 to $1.5 billion	On track to invest this amount in 2025.
Investment in First Half of 2025	$613 million	Deployed in regulated water and natural gas infrastructure systems.
2024 Infrastructure Investment	Over $1.3 billion	Part of over $5.4 billion invested since 2020.

Environmental stewardship, targeting a 60% reduction in GHG emissions by 2035

The company has a science-based commitment to reduce its carbon footprint, primarily through pipeline replacement and renewable energy procurement. They are already showing measurable progress against the baseline.

• Target: 60% reduction in Scope 1 and 2 greenhouse gas emissions by 2035, versus a 2019 baseline.
• Emissions reduced by 25% by the end of 2022 compared to the 2019 baseline.
• The 2019 baseline Scope 1 and 2 emissions were 670,923 metric tons of CO2e (recalculated baseline is 583,408 metric tons of CO2e).
• Water and wastewater operations shifted to nearly 100% renewable electricity procurement in Pennsylvania, New Jersey, Ohio, and Illinois.

Compliance leadership, including proactive PFAS remediation and lead service line replacement

Essential Utilities is investing heavily to meet evolving federal standards, particularly for PFAS and lead service lines, which is a key driver for their capital spending and regulatory filings.

• Planned capital spend through 2029 includes addressing PFAS with at least $450 million in associated projects.
• In 2024, the company invested $27 million for PFAS mitigation and $23 million for lead service line remediation.
• In 2024, replaced over 1,600 lead and galvanized water service lines.
• In 2024, invested $4 million in Chester County, Pennsylvania, to replace 450 customer-owned lead service lines at no direct cost to homeowners.
• Proactively tested for PFAS in drinking water since 2017.

Stable, regulated service pricing approved by state Public Utility Commissions

The regulated nature of the business provides stability, as cost recovery for infrastructure investments is sought through rate cases approved by state commissions. This links CapEx directly to revenue growth.

As of mid-2025, rate activity shows the mechanism for cost recovery in action. For instance, in early 2025, the regulated water segment received rate awards and infrastructure surcharges of $92.6 million across Pennsylvania, Ohio, North Carolina, and New Jersey. The regulated natural gas segment received $8.2 million in surcharges in Kentucky. Furthermore, base rate cases were pending for an estimated $96.5 million in incremental annual water/wastewater revenues. This recovery mechanism supports the projected rate base growth figures.

Essential Utilities, Inc. (WTRG) - Canvas Business Model: Customer Relationships

You're looking at how Essential Utilities, Inc. (WTRG) interacts directly with the millions of people and businesses relying on their water, wastewater, and natural gas services. This relationship is heavily regulated, so the structure is built around compliance and service continuity.

Dedicated customer service centers for billing and outage reporting

Essential Utilities, operating as the Aqua and Peoples brands, serves approximately 5.5 million people across nine states as of late 2025. The Peoples subsidiary alone serves about 740,000 natural gas distribution customers in Pennsylvania and Kentucky. While specific call center volume metrics aren't public, the scale of the customer base necessitates dedicated centers for handling routine billing inquiries and critical outage reports across their regulated utility footprint.

Assisted-service model for customer assistance programs and payment plans

The company maintains programs to help customers manage essential service costs. For instance, Aqua Pennsylvania promotes its Customer Assistance Program (CAP), managed through the Dollar Energy Fund, to offer discounts on water and wastewater bills. The financial impact of these programs is visible in expense reporting; for example, a prior year adjustment related to the Pennsylvania water customer assistance program resulted in a $3.1 million unfavorability in the year-on-year comparison for Q3 2025 operating expenses. Separately, Q1 2025 saw an increase in customer assistance surcharge costs in the regulated natural gas segment amounting to $8.5 million, which was directly offset in revenues.

The company's focus on infrastructure investment, planned at $1.4 to $1.5 billion for 2025, underpins service reliability, which is a core component of the customer relationship. Since 2020, Essential Utilities has invested over $5.4 billion in infrastructure modernization.

Here's a quick look at some key operational and financial data points relevant to customer service and rate recovery:

Metric	Value (as of late 2025)	Context
Total People Served	Approx. 5.5 million	Across water, wastewater, and natural gas operations
Q3 2025 EPS Impact from Rates/Surcharges	$0.09 positive impact	Due to increased revenue from rates and surcharges
Q1 2025 Water Rate Awards/Surcharges (YTD)	$89.6 million	Received in Pennsylvania, North Carolina, and Ohio
Pending Water Rate Case (NC Est. Annual Revenue)	$45 million	For regulated water and wastewater segment
Total Infrastructure Investment (9 Months 2025)	$983 million	On track for 2025 goal of $1.4B to $1.5B

Automated meter reading and billing systems for routine transactions

While specific deployment statistics for Automated Meter Reading (AMR) or Advanced Metering Infrastructure (AMI) are not detailed in recent earnings reports, the commitment to infrastructure investment, including improvements to information technology through 2029, implies ongoing modernization of routine transaction systems. These investments support the operational efficiency needed to manage the billing for millions of customers.

Regulatory-driven transparency and public communication on rate changes

Customer relationships are heavily influenced by regulatory outcomes, which Essential communicates through earnings results. The impact of rate increases is a key driver of financial performance. For example, Q3 2025 revenues were driven by increases in rates across both business segments. The company has several rate cases pending that will determine future customer bill impacts:

• Water/Wastewater base rate case pending in North Carolina for an estimated $45 million in incremental annual revenues.
• Natural gas base rate case pending in Kentucky for an estimated $10.9 million in incremental annual revenues.
• Q1 2025 results reflected a lower tax repair related credit to customers due to the PNG rate case.

The company reaffirms its long-term earnings per share guidance, which is a form of forward-looking commitment to stakeholders, projecting a 5% to 7% compounded annual growth rate through 2027.

Essential Utilities, Inc. (WTRG) - Canvas Business Model: Channels

The physical distribution network of Essential Utilities, Inc. (WTRG) is the backbone of its service delivery, spanning water mains, sewer lines, and natural gas pipelines across its operating states.

The Regulated Water segment holds over $14.8 billion in assets, which directly supports the delivery of potable water and wastewater collection/treatment services. For the natural gas segment, infrastructure assets totaled over $5.6 billion as of December 31, 2024. This physical network is subject to continuous capital deployment for modernization.

Infrastructure Component	Metric/Scope	2025 Target/Activity
Water Mains	Not specified total mileage	127 miles planned for replacement
Natural Gas Distribution Pipelines	Over 12,900 miles	Peoples' LTIIP targeted 186 miles of new lines for installation in 2024
Natural Gas Gathering Lines	Approximately 1,500 miles	Part of the overall gas network exceeding 2.5 million miles nationally
Lead/Galvanized Service Lines	Not specified total count	Over 1,600 removed for safety and quality
Total Pipeline Modernization (Since 2020)	Nearly 410 miles	Part of a five-year investment plan through 2029

Online customer portals and mobile apps serve as the primary digital interface for billing and service requests, supporting the customer base that includes approximately 3 million people through its water business and over 740,000 gas distribution customers. The five-year capital plan, spanning 2025 through 2029, allocates funds for improving systems through improved information technology.

Essential Utilities, Inc. (WTRG) uses direct mail and email for regulatory notices and service updates to its customer base, which serves approximately 5.5 million people across nine states. This communication is critical given the company's commitment to environmental compliance, including over 300 associated projects dedicated to PFAS remediation planned between 2025 and 2029.

Field service teams execute maintenance, repairs, and meter installation, supported by a workforce that totaled 3,291 employees in 2024. The company's commitment to maintaining and expanding this physical channel is reflected in its capital spending.

• Capital investment planned for the 2025 fiscal year is between $1.4 billion and $1.5 billion.
• Investment through the first nine months of 2025 reached $983 million.
• Investment in the first quarter of 2025 was $270.5 million.
• Investment in the first half of 2025 totaled $613 million.

Essential Utilities, Inc. (WTRG) - Canvas Business Model: Customer Segments

You're looking at the core groups Essential Utilities, Inc. serves, which is a mix of regulated residential accounts and strategic growth targets through acquisition and development support.

The overall footprint of Essential Utilities, Inc. serves approximately 5.5 million people across nine states operating under the Aqua and Peoples brands as of late 2025.

Regulated Residential Customers (Aqua and Peoples Brands)

The regulated utility operations form the stable base of the business, providing water, wastewater, and natural gas services. The regulated water customer base (or equivalent dwelling units) is expected to grow at an average annual growth rate of between 2% and 3% from acquisitions and organic growth over the long term. The regulated natural gas customer base is expected to be stable for 2025.

Here's a breakdown of the customer base by brand and service area:

Brand/Service	Customer Type	Geographic Footprint/Scope	Customer Count/Reach
Aqua (Water/Wastewater)	Regulated Residential & Commercial	Serves approximately 3.2 million people across eight states	3.2 million people served by Aqua
Peoples (Natural Gas)	Regulated Residential & Industrial	Gas distribution customers in Pennsylvania and Kentucky	More than 740,000 gas distribution customers

Aqua Pennsylvania alone provides water and wastewater service to approximately 1.5 million people in 33 counties throughout the Commonwealth of Pennsylvania.

Commercial and Industrial Customers Requiring High-Volume Utility Service

While the primary focus is regulated residential service, the utility segments also serve commercial and industrial users, particularly within the natural gas delivery network and through bulk water/wastewater agreements.

• The regulated natural gas segment serves industrial customers alongside residential users.
• The City of Beaver Falls wastewater system acquisition included providing bulk transmission and treatment service for approximately 3,800 Equivalent Dwelling Units (EDU) in seven nearby municipalities.

Municipalities Seeking to Sell Their Water/Wastewater Systems (Acquisition Targets)

A key growth driver for Essential Utilities, Inc. is the acquisition of smaller, often municipal, water and wastewater systems. This strategy is used to expand the rate base and customer footprint rapidly. The company has a significant pipeline of potential targets.

The pipeline of potential water and wastewater municipal acquisitions the company is actively pursuing represents approximately 400,000 total customers.

Here are the 2025 acquisition metrics as of late 2025:

• Year-to-date 2025 acquisitions served approximately 10,300 customers for a total investment of approximately $58 million.
• The company has four signed purchase agreements pending closing expected to serve over 200,000 customers or EDUs totaling approximately $301 million in purchase price.
• Since 2015, Essential has added more than 136,000 new customers or equivalent dwelling units through acquisitions.

The largest pending deal mentioned is the agreement to acquire the Delaware County Regional Water Quality Control Authority (DELCORA), a Pennsylvania sewer authority, which serves approximately 198,000 equivalent dwelling units for approximately $276.5 million. That's a big one. If onboarding takes 14+ days, churn risk rises.

Large-Scale Development Projects, Such as the New Data Center in Pennsylvania

Essential Utilities, Inc. is actively engaging with large-scale development projects, such as data centers, which require significant and reliable utility service. This represents a specific, high-profile customer segment opportunity.

The company announced a $26 million investment in a major data center located in Western Pennsylvania. To help finance this specific data center investment, the company expects to raise approximately $25 million in equity in 2025.

Finance: draft 13-week cash view by Friday.

Essential Utilities, Inc. (WTRG) - Canvas Business Model: Cost Structure

The cost structure for Essential Utilities, Inc. (WTRG) is heavily weighted toward capital-intensive infrastructure maintenance and growth, alongside standard utility operating costs. You see this reflected in the significant planned capital outlays necessary to maintain and expand regulated assets.

Capital expenditures for regulated infrastructure are a major driver. Essential Utilities planned to invest between $1.4 to $1.5 billion in infrastructure for 2025 alone. This commitment is part of a larger, multi-year plan, targeting approximately $7.8 billion in regulated infrastructure investments from 2025 through 2029.

For the first nine months of 2025, Operations and maintenance (O&M) expenses totaled $439.4 million, up from $423.8 million in the same period of 2024. This increase was driven by higher employee-related costs and production expenses across the segments.

Financing these assets requires debt, making interest expense a key component. As of mid-2025, specifically June 30, 2025, Essential Utilities reported that its weighted average cost of fixed-rate long-term debt was 4.03%. This cost, along with rising depreciation, partially offset revenue gains in the third quarter.

The regulated natural gas segment has costs tied directly to commodity prices. For the third quarter of 2025, the year-over-year increase in purchased gas costs, which represents the cost of the natural gas sold, was $3.4 million, attributed to higher commodity prices. This cost component is recovered through rates, but fluctuations impact near-term cash flows.

Finally, depreciation and amortization expenses reflect the growing asset base from continuous capital investment and acquisitions. While the specific 2025 year-to-date figure isn't explicitly listed in the required format, the full-year 2024 expense for Depreciation and Amortization was $363,906 thousand (or $363.9 million). You know this expense increased in 2025, partially offsetting earnings growth.

Here's a look at some of the key cost metrics we have for the 2025 period:

Cost Category	Specific Amount/Rate
Planned 2025 Capital Expenditures	$1.4 to $1.5 billion
O&M Expenses (9 Months 2025)	$439.4 million
Weighted Avg. Cost of Fixed-Rate Debt (Mid-2025)	4.03%
Purchased Gas Cost Increase (Q3 2025 YoY)	$3.4 million
Depreciation & Amortization (Full Year 2024 Base)	$363.9 million

The cost structure is also influenced by specific segment expenses:

• Regulated Water Segment O&M (Q3 2025): $105.7 million
• Regulated Natural Gas Segment O&M (Q3 2025): $47.5 million
• Interest Expense Increase (Q3 2025 YoY): $82.3 million compared to $76.8 million in Q3 2024
• Equity Raised via ATM in 2025 (Year-to-Date as of Nov 2025): Approximately $300 million

The company is actively managing these costs while funding growth. Finance: draft 13-week cash view by Friday.

Essential Utilities, Inc. (WTRG) - Canvas Business Model: Revenue Streams

The revenue streams for Essential Utilities, Inc. (WTRG) are fundamentally derived from its two regulated utility segments: water/wastewater and natural gas distribution. The total Trailing Twelve Months (TTM) revenue ending Q3 2025 was approximately $2.38 billion.

The core service charges for the third quarter of 2025 are detailed below, showing the relative contribution of each regulated business:

Revenue Source	Q3 2025 Amount
Regulated water and wastewater service charges	$364.1 million
Regulated natural gas service charges	$108.5 million

Rate case outcomes and infrastructure recovery mechanisms are a critical component of the revenue recognition process for Essential Utilities, Inc. (WTRG).

• Revenue from regulatory rate increases and infrastructure surcharges for the regulated water segment received as of July 31, 2025, totaled $92.6 million.
• The regulated natural gas segment received rate awards and infrastructure surcharges of $8.2 million as of July 31, 2025.
• Rate increases and surcharges contributed approximately $34.2 million to the total Q3 2025 operating revenues.
• As of November 4, 2025, new water and gas rate approvals are expected to increase annual revenues by $96.5 million and $2.9 million, respectively.
• In total, the company secured $101.5 million in annualized revenue increases through completed rate cases and surcharges in 2025.

Growth is also fueled by strategic expansion through the acquisition of smaller utility systems. Revenue from these acquired systems contributes to the overall top line. Year to date in 2025, Essential Utilities, Inc. (WTRG) completed system acquisitions that served approximately 10,300 new customers. The total investment for these YTD 2025 acquisitions was approximately $58 million.