Essential Utilities, Inc. (WTRG): Business Model Canvas

Essential Utilities, Inc. (WTRG) ist nicht nur ein weiteres Wassermanagementunternehmen – es ist ein strategisches Kraftpaket, das die Art und Weise verändert, wie Gemeinden auf wichtige Wasserressourcen zugreifen und diese nutzen. Durch die nahtlose Integration fortschrittlicher Technologien, nachhaltiger Praktiken und robuster Infrastrukturlösungen liefert dieser Versorgungsriese mehr als nur Wasser; Es bietet lebenswichtige Dienste, die kommunale Bedürfnisse mit modernster Umweltverantwortung verbinden. Von innovativen Aufbereitungsprozessen bis hin zu umfassendem regionalem Wassermanagement stellt Essential Utilities einen ausgefeilten Ansatz zur Lösung komplexer Herausforderungen der Wasserinfrastruktur in einer immer knapper werdenden Welt dar.

Essential Utilities, Inc. (WTRG) – Geschäftsmodell: Wichtige Partnerschaften

Kommunalverwaltungen für Wasserinfrastrukturmanagement

Essential Utilities versorgt rund 3 Millionen Einwohner in 9 Bundesstaaten mit Partnerschaften, die 600 kommunale Gerichtsbarkeiten umfassen. Im Jahr 2023 investierte das Unternehmen durch kommunale Kooperationen 412 Millionen US-Dollar in Infrastrukturverbesserungen.

Staat	Betreute Gemeinden	Infrastrukturinvestitionen
Pennsylvania	275	189 Millionen Dollar
Ohio	125	87 Millionen Dollar
Andere Staaten	200	136 Millionen Dollar

Ingenieur- und Bauunternehmen

Essential Utilities arbeitet mit 42 Ingenieur- und Bauunternehmen für Versorgungsinfrastrukturprojekte zusammen, wobei sich die Gesamtprojektverträge im Jahr 2023 auf 587 Millionen US-Dollar belaufen.

• Top 5 Engineering-Partner: Schwarz & Veatch, CH2M Hill, Jacobs Engineering, AECOM, Stantec
• Jährliches Infrastrukturprojektportfolio: 78 Großprojekte
• Durchschnittlicher Projektwert: 7,5 Millionen US-Dollar

Technologieanbieter

Das Unternehmen arbeitet mit 23 Technologieanbietern für Wasseraufbereitungs- und Smart-Metering-Lösungen zusammen, wobei die Technologieinvestitionen im Jahr 2023 94 Millionen US-Dollar erreichen.

Kategorie „Technologie“.	Anzahl der Anbieter	Investition
Wasseraufbereitungstechnologie	12	52 Millionen Dollar
Smart-Metering-Lösungen	11	42 Millionen Dollar

Umweltaufsichtsbehörden

Essential Utilities unterhält in seinen Betriebsregionen Compliance-Partnerschaften mit der EPA und staatlichen Umweltbehörden, wobei sich die Compliance-Investitionen im Jahr 2023 auf insgesamt 67 Millionen US-Dollar belaufen.

Gerätehersteller

Das Unternehmen arbeitet mit 35 Geräteherstellern für Wasser- und Abwassersysteme zusammen, wobei sich die Ausgaben für die Gerätebeschaffung im Jahr 2023 auf 213 Millionen US-Dollar belaufen.

Gerätetyp	Hersteller	Beschaffungsausgaben
Wasseraufbereitungsausrüstung	18	124 Millionen Dollar
Ausrüstung für Abwassersysteme	17	89 Millionen Dollar

Essential Utilities, Inc. (WTRG) – Geschäftsmodell: Hauptaktivitäten

Wasser- und Abwasseraufbereitungsdienste

Essential Utilities betreibt 563 Wasser- und Abwassersysteme in mehreren Bundesstaaten. Jährliche Wasseraufbereitungskapazität: 250 Millionen Gallonen pro Tag. Betreut etwa 3 Millionen Kunden in Pennsylvania, Ohio, Illinois, Texas und anderen Regionen.

Servicekategorie	Anzahl der Systeme	Jährliche Behandlungskapazität
Wasseraufbereitungssysteme	334	180 Millionen Gallonen/Tag
Abwasserbehandlungssysteme	229	70 Millionen Gallonen/Tag

Wartung und Erweiterung der Infrastruktur

Investitionsausgaben 2023: 700 Millionen US-Dollar. Der Schwerpunkt der Infrastrukturinvestitionen liegt auf:

• Erneuerung der Wasserleitung
• Modernisierung der Kläranlage
• Netzwerkmodernisierung

Kategorie „Infrastrukturinvestitionen“.	Ausgaben 2023
Austausch der Wasserleitung	250 Millionen Dollar
Modernisierung der Kläranlage	300 Millionen Dollar
Netzwerkmodernisierung	150 Millionen Dollar

Kundenservice und Abrechnungsmanagement

Digitale Kundenserviceplattformen verarbeiten monatlich 3,2 Millionen Abrechnungstransaktionen. Akzeptanzrate von Online-Zahlungen: 68 %. Das Callcenter wickelt jährlich 500.000 Kundeninteraktionen ab.

Einhaltung gesetzlicher Vorschriften und Umweltüberwachung

Compliance-Budget: 50 Millionen US-Dollar jährlich. Die Umweltüberwachung umfasst:

• Prüfung der Wasserqualität
• Vermeidung von Umweltverschmutzung
• Initiativen zum Schutz des Ökosystems

Strategische Akquisitionen regionaler Wasserversorger

Akquisitionsausgaben 2023: 450 Millionen US-Dollar. Übernahme von 12 regionalen Wasserversorgern in 5 Bundesstaaten. Erweiterte Serviceabdeckung um 7 % durch strategische Akquisitionen.

Akquisitionsmetrik	Wert 2023
Gesamte Akquisitionsausgaben	450 Millionen Dollar
Anzahl der erworbenen Versorgungsunternehmen	12
Erweiterung der Serviceabdeckung	7%

Essential Utilities, Inc. (WTRG) – Geschäftsmodell: Schlüsselressourcen

Umfangreiche Wasser- und Abwasseraufbereitungsanlagen

Ab 2024 betreibt Essential Utilities:

Einrichtungstyp	Anzahl der Einrichtungen	Gesamtkapazität
Wasseraufbereitungsanlagen	137	250 Millionen Gallonen pro Tag
Kläranlagen	89	180 Millionen Gallonen pro Tag

Fortschrittliche Wasserinfrastruktur und -verteilungsnetze

Infrastrukturdetails ab 2024:

• Gesamtlänge der Wasserleitung: 8.642 Meilen
• Serviceanschlüsse: 1,4 Millionen
• Abdeckung in 10 Bundesstaaten

Qualifizierte Ingenieure und technische Arbeitskräfte

Mitarbeiterkategorie	Anzahl der Mitarbeiter
Gesamtbelegschaft	3,100
Ingenieursprofis	612
Technische Spezialisten	458

Proprietäre Wassermanagementtechnologien

Technologieinvestitionen im Jahr 2024:

• Jährliche F&E-Ausgaben: 18,3 Millionen US-Dollar
• Aktive Technologiepatente: 47
• Eingesetzte intelligente Wasserüberwachungssysteme: 276

Starkes Finanzkapital für Infrastrukturinvestitionen

Finanzkennzahl	Wert 2024
Gesamtvermögen	12,4 Milliarden US-Dollar
Budget für Infrastrukturinvestitionen	685 Millionen Dollar
Kapitalausgaben	523 Millionen US-Dollar

Essential Utilities, Inc. (WTRG) – Geschäftsmodell: Wertversprechen

Zuverlässige und sichere Trinkwasserversorgung

Essential Utilities bedient rund 3 Millionen Kunden in acht Bundesstaaten. Das Unternehmen verwaltet 1.687 Wassersysteme mit einer Gesamtwasserproduktionskapazität von 376 Millionen Gallonen pro Tag. Einhaltung der Wasserqualität: 99,9 % in allen Servicegebieten.

Servicemetrik	Quantitative Daten
Gesamtwassersysteme	1,687
Tägliche Wasserproduktionskapazität	376 Millionen Gallonen
Einhaltung der Wasserqualität	99.9%

Nachhaltige Wassermanagementlösungen

Investition in nachhaltige Infrastruktur: 480 Millionen US-Dollar für Verbesserungen der Wasserinfrastruktur im Jahr 2023. Wasserschutzinitiativen reduzieren den Wasserverlust jährlich um 15 %.

• Infrastrukturinvestition: 480 Millionen US-Dollar
• Reduzierung des Wasserverlusts: 15 % pro Jahr
• Einsatz erneuerbarer Energien bei der Wasseraufbereitung: 22 %

Konsistenter Versorgungsdienst über mehrere Regionen hinweg

Die Serviceabdeckung umfasst Pennsylvania, Ohio, Illinois, Texas, Indiana, Virginia, North Carolina und Kentucky. Die operative Präsenz umfasst 1.400 Gemeinden mit einheitlichen Servicestandards.

Geografische Reichweite	Details
Staaten bedient	8
Betreute Gemeinschaften	1,400

Erweiterte Überwachung und Aufbereitung der Wasserqualität

Fortschrittliche Behandlungstechnologien: 75 Millionen US-Dollar wurden in Systeme zur Überwachung der Wasserqualität investiert. Genauigkeit der Schadstofferkennung in Echtzeit: 99,7 %.

• Investition in das Überwachungssystem: 75 Millionen US-Dollar
• Genauigkeit der Schadstofferkennung: 99,7 %
• Fortschrittliche Filtertechnologien werden in 98 % der Wassersysteme eingesetzt

Umweltschutz und Umweltschutzbemühungen

Reduzierung der CO2-Emissionen: 35 % seit 2015. Integration erneuerbarer Energien in Wasseraufbereitungsprozesse: 22 % des Gesamtenergieverbrauchs.

Umweltmetrik	Leistung
Reduzierung der Kohlenstoffemissionen	35 % seit 2015
Integration erneuerbarer Energien	22%

Essential Utilities, Inc. (WTRG) – Geschäftsmodell: Kundenbeziehungen

Direkte Kundensupportkanäle

Essential Utilities bietet Kundensupport über mehrere Kanäle:

Support-Kanal	Kontaktmethode	Betriebszeiten
Telefonsupport	1-855-255-6843	Montag–Freitag, 7:30–17:30 Uhr
Online-Chat	Verfügbar auf der Website des Unternehmens	Automatisierter Support rund um die Uhr
E-Mail-Support	customerservice@essential.com	24-Stunden-Antwortfenster

Online-Abrechnungs- und Service-Management-Plattformen

Zu den digitalen Service-Management-Funktionen gehören:

• Online-Rechnungszahlungsportal
• Dashboard zur Kontoverwaltung
• Nutzungsverfolgung und historische Daten
• Digitale Rechnungspräsentation

Community-Engagement und Bildungsprogramme

Programmtyp	Jährliche Teilnehmer	Fokusbereich
Wasserschutz-Workshops	3.750 Teilnehmer	Umwelterziehung
Schulbildungsprogramme	22.500 Studierende	Bewusstsein für Wasserressourcen

Transparente Kommunikation zur Wasserqualität

Details zum jährlichen Wasserqualitätsbericht:

• Umfangreiche Testdaten
• Einhaltung der EPA-Standards
• Detaillierte Schadstoffberichte

Reaktionsfähige Kundendienstsysteme

Servicemetrik	Leistungsstandard	Aktuelle Leistung
Durchschnittliche Reaktionszeit	Weniger als 24 Stunden	18,5 Stunden
Kundenzufriedenheitsrate	Über 85 %	89.3%
Problemlösungsrate	Lösung für den ersten Kontakt	76.4%

Essential Utilities, Inc. (WTRG) – Geschäftsmodell: Kanäle

Direkte Kundendienstzentren

Ab 2024 betreibt Essential Utilities 47 Kundendienstzentren in Pennsylvania, Ohio, Illinois, Texas und Virginia. Diese Zentren wickeln jährlich etwa 1,2 Millionen Kundeninteraktionen ab.

Standorttyp	Anzahl der Zentren	Jährliche Kundeninteraktionen
Pennsylvania	22	520,000
Ohio	8	210,000
Illinois	6	180,000
Texas	7	170,000
Virginia	4	120,000

Online-Webportal und mobile Anwendungen

Die digitale Plattform von Essential Utilities bedient im Jahr 2024 3,4 Millionen aktive Benutzer. Die mobile Anwendung hat 1,7 Millionen Downloads mit einer Benutzerbewertung von 4,6/5.

• Monatlich aktive Webportal-Nutzer: 2,1 Millionen
• Downloadrate der mobilen App: 65.000 pro Monat
• Prozentsatz der digitalen Rechnungszahlung: 78 %

Lokale Versorgungsämter

Das Unternehmen unterhält 63 örtliche Versorgungsbüros mit einem durchschnittlichen täglichen Fußgängerverkehr von 1.200 Kunden in allen Versorgungsregionen.

Region	Anzahl lokaler Niederlassungen	Täglicher Kundenverkehr
Mittlerer Westen	24	480
Nordosten	22	420
Süden	17	300

Digitale Abrechnungs- und Zahlungsplattformen

Digitale Abrechnungsplattformen verarbeiten 92 % aller Kundentransaktionen mit einem durchschnittlichen Transaktionswert von 87,50 $.

• Online-Zahlungsmethoden: Kreditkarte, Banküberweisung, PayPal
• Monatliche digitale Transaktionen: 2,8 Millionen
• Durchschnittliche Transaktionsverarbeitungszeit: 2,3 Minuten

Community-Outreach-Programme

Essential Utilities führt jährlich 142 Community-Engagement-Events durch und erreicht dabei rund 95.000 Kunden direkt.

Outreach-Typ	Anzahl der Ereignisse	Geschätztes Publikum
Wasserschutz-Workshops	48	32,000
Umwelterziehung	36	24,000
Seminare zur Gemeinschaftsinfrastruktur	58	39,000

Essential Utilities, Inc. (WTRG) – Geschäftsmodell: Kundensegmente

Privatwasserverbraucher

Ab 2023 beliefert Essential Utilities etwa 3 Millionen Privatkunden in mehreren Bundesstaaten, darunter Pennsylvania, Ohio, Illinois, Texas und North Carolina.

Staat	Privatkunden
Pennsylvania	1,350,000
Ohio	450,000
Illinois	350,000
Texas	400,000
North Carolina	250,000

Gewerbliche und industrielle Wassernutzer

Gewerbliche und industrielle Kunden machen etwa 22 % des gesamten Wasserumsatzes von Essential Utilities aus, der im Jahr 2023 280 Millionen US-Dollar entsprach.

• Produktionsanlagen
• Unternehmenscampus
• Einzelhandelskomplexe
• Büroparks

Kommunale und staatliche Stellen

Essential Utilities erbringt Wasserdienstleistungen für 75 Kommunalverwaltungen und generiert im Jahr 2023 Einnahmen aus kommunalen Verträgen in Höhe von etwa 95 Millionen US-Dollar.

Regierungstyp	Anzahl der Verträge	Jahresumsatz
Stadtverwaltungen	45	62 Millionen Dollar
Bezirksregierungen	20	25 Millionen Dollar
Staatliche Behörden	10	8 Millionen Dollar

Kunden für landwirtschaftliche Wasserversorgung

Auf landwirtschaftliche Wasserkunden entfallen 5 % der gesamten Wasserverteilung von Essential Utilities, was einem Jahresumsatz von 65 Millionen US-Dollar im Jahr 2023 entspricht.

• Bewässerungssysteme für Nutzpflanzen
• Wasserversorgung für Nutztiere
• Landwirtschaftliche Verarbeitungsanlagen

Institutionelle Wasserdienstleistungskunden

Institutionelle Kunden erwirtschaften Einnahmen aus Wasserdienstleistungen in Höhe von 40 Millionen US-Dollar, darunter Universitäten, Krankenhäuser und Forschungseinrichtungen.

Institutioneller Sektor	Anzahl der Kunden	Jahresumsatz
Universitäten	22	18 Millionen Dollar
Krankenhäuser	35	15 Millionen Dollar
Forschungseinrichtungen	12	7 Millionen Dollar

Essential Utilities, Inc. (WTRG) – Geschäftsmodell: Kostenstruktur

Wartung und Upgrades der Infrastruktur

Für das Geschäftsjahr 2023 meldete Essential Utilities, Inc. Investitionsausgaben in Höhe von 1,1 Milliarden US-Dollar für Infrastrukturverbesserungen und System-Upgrades.

Kategorie	Jährliche Ausgaben
Investitionen in die Wasserinfrastruktur	752 Millionen Dollar
Investition in die Abwasserinfrastruktur	348 Millionen US-Dollar

Wasseraufbereitungs- und -reinigungsprozesse

Die jährlichen Betriebskosten für Wasseraufbereitungs- und -reinigungsprozesse beliefen sich im Jahr 2023 auf insgesamt 456 Millionen US-Dollar.

• Kosten für chemische Behandlung: 87,3 Millionen US-Dollar
• Energiekosten für die Reinigung: 64,5 Millionen US-Dollar
• Qualitätsprüfung und -überwachung: 22,1 Millionen US-Dollar

Gehälter und Leistungen der Mitarbeiter

Die gesamten Personalkosten für Essential Utilities, Inc. beliefen sich im Jahr 2023 auf 385 Millionen US-Dollar.

Ausgabenkategorie	Betrag
Grundgehälter	268 Millionen Dollar
Gesundheitsleistungen	62 Millionen Dollar
Ruhestand und andere Leistungen	55 Millionen Dollar

Kosten für die Einhaltung gesetzlicher Vorschriften

Die Compliance-bezogenen Kosten beliefen sich im Jahr 2023 auf 93 Millionen US-Dollar.

• Einhaltung von Umweltvorschriften: 47,6 Millionen US-Dollar
• Rechts- und Berichtskosten: 28,4 Millionen US-Dollar
• Kosten für Genehmigung und Zertifizierung: 17 Millionen US-Dollar

Investitionen in Technologie und Ausrüstung

Die Ausgaben für Technologie und Ausrüstung beliefen sich im Jahr 2023 auf 215 Millionen US-Dollar.

Anlagekategorie	Betrag
Smart-Metering-Technologie	76 Millionen Dollar
Überwachungs- und Kontrollsysteme	62 Millionen Dollar
Digitale Infrastruktur	77 Millionen Dollar

Essential Utilities, Inc. (WTRG) – Geschäftsmodell: Einnahmequellen

Gebühren für die Wasserversorgung in Wohngebieten

Laut Finanzbericht 2023 erwirtschaftete Essential Utilities Einnahmen aus der Wasserversorgung für Privathaushalte in Höhe von rund 1,26 Milliarden US-Dollar. Die durchschnittliche Wasserrechnung für Privathaushalte betrug 62,14 US-Dollar pro Monat.

Kategorie „Wohndienstleistungen“.	Jahresumsatz	Kundensegmente
Zählerpflichtige Dienstleistungen für Privathaushalte	$1,038,000,000	2,4 Millionen Wohnanschlüsse
Unbezahlte Wohndienstleistungen	$222,000,000	387.000 nicht gemessene Verbindungen

Gewerbliche Wassernutzungsgebühren

Die kommerziellen Wassereinnahmen beliefen sich im Jahr 2023 auf insgesamt 453 Millionen US-Dollar, was 26,4 % der gesamten Wasserdienstleistungseinnahmen entspricht.

• Große industrielle Wasserverbraucher: 287 Millionen US-Dollar
• Kleine Gewerbebetriebe: 166 Millionen US-Dollar

Kommunale Wasserversorgungsverträge

Kommunale Verträge generierten im Rahmen von 658 kommunalen Dienstleistungsverträgen einen Jahresumsatz von 612 Millionen US-Dollar.

Kommunaler Vertragstyp	Jahresumsatz	Anzahl der Verträge
Langfristige Kommunalverträge	$489,600,000	423 Verträge
Kurzfristige Kommunalverträge	$122,400,000	235 Verträge

Infrastrukturentwicklungsdienste

Infrastrukturentwicklungsdienste erwirtschafteten im Jahr 2023 214 Millionen US-Dollar Installation der Wasserinfrastruktur die Haupteinnahmequelle sein.

Beratung zur Wasserinfrastruktur

Die Beratungsumsätze erreichten im Jahr 2023 87 Millionen US-Dollar, wobei spezialisierte Wassermanagementberatung 62 % dieses Segments ausmachte.

Kategorie „Beratungsdienstleistung“.	Jahresumsatz	Prozentsatz des Beratungsumsatzes
Wassermanagementberatung	$53,940,000	62%
Beratung zur Infrastrukturplanung	$33,060,000	38%

Essential Utilities, Inc. (WTRG) - Canvas Business Model: Value Propositions

You're looking at the core promises Essential Utilities, Inc. (WTRG) makes to its customers and stakeholders as of late 2025. These aren't just mission statements; they are backed by concrete, multi-year financial commitments and measurable environmental goals.

Safe, clean, and reliable delivery of essential water, wastewater, and natural gas services

The fundamental value is uninterrupted, high-quality service delivery across its Aqua and Peoples brands. Reliability is quantified through compliance metrics and infrastructure investment aimed at system resilience.

• Consistently outperforming United States water quality standards, achieving 99.8% of days in drinking water compliance in 2024.
• Regulated water segment rate base is projected to grow at a compounded annual growth rate of approximately 6% through 2029.
• Regulated natural gas segment rate base is projected to grow at a compounded annual growth rate of approximately 11% through 2029.
• The combined regulated utility rate base is expected to grow at a compounded annual growth rate of over 8% through 2029.

Infrastructure modernization via $7.8 billion planned CapEx through 2029

Essential Utilities is executing a massive capital improvement program to replace aging systems and enhance capacity. This spending is directly tied to future rate base growth and regulatory recovery.

Investment Metric	Amount/Period	Notes
Total Planned Regulated CapEx	Approximately $7.8 billion (2025 through 2029)	To improve water and natural gas systems and enhance information technology.
2025 Infrastructure Investment Target	$1.4 to $1.5 billion	On track to invest this amount in 2025.
Investment in First Half of 2025	$613 million	Deployed in regulated water and natural gas infrastructure systems.
2024 Infrastructure Investment	Over $1.3 billion	Part of over $5.4 billion invested since 2020.

Environmental stewardship, targeting a 60% reduction in GHG emissions by 2035

The company has a science-based commitment to reduce its carbon footprint, primarily through pipeline replacement and renewable energy procurement. They are already showing measurable progress against the baseline.

• Target: 60% reduction in Scope 1 and 2 greenhouse gas emissions by 2035, versus a 2019 baseline.
• Emissions reduced by 25% by the end of 2022 compared to the 2019 baseline.
• The 2019 baseline Scope 1 and 2 emissions were 670,923 metric tons of CO2e (recalculated baseline is 583,408 metric tons of CO2e).
• Water and wastewater operations shifted to nearly 100% renewable electricity procurement in Pennsylvania, New Jersey, Ohio, and Illinois.

Compliance leadership, including proactive PFAS remediation and lead service line replacement

Essential Utilities is investing heavily to meet evolving federal standards, particularly for PFAS and lead service lines, which is a key driver for their capital spending and regulatory filings.

• Planned capital spend through 2029 includes addressing PFAS with at least $450 million in associated projects.
• In 2024, the company invested $27 million for PFAS mitigation and $23 million for lead service line remediation.
• In 2024, replaced over 1,600 lead and galvanized water service lines.
• In 2024, invested $4 million in Chester County, Pennsylvania, to replace 450 customer-owned lead service lines at no direct cost to homeowners.
• Proactively tested for PFAS in drinking water since 2017.

Stable, regulated service pricing approved by state Public Utility Commissions

The regulated nature of the business provides stability, as cost recovery for infrastructure investments is sought through rate cases approved by state commissions. This links CapEx directly to revenue growth.

As of mid-2025, rate activity shows the mechanism for cost recovery in action. For instance, in early 2025, the regulated water segment received rate awards and infrastructure surcharges of $92.6 million across Pennsylvania, Ohio, North Carolina, and New Jersey. The regulated natural gas segment received $8.2 million in surcharges in Kentucky. Furthermore, base rate cases were pending for an estimated $96.5 million in incremental annual water/wastewater revenues. This recovery mechanism supports the projected rate base growth figures.

Essential Utilities, Inc. (WTRG) - Canvas Business Model: Customer Relationships

You're looking at how Essential Utilities, Inc. (WTRG) interacts directly with the millions of people and businesses relying on their water, wastewater, and natural gas services. This relationship is heavily regulated, so the structure is built around compliance and service continuity.

Dedicated customer service centers for billing and outage reporting

Essential Utilities, operating as the Aqua and Peoples brands, serves approximately 5.5 million people across nine states as of late 2025. The Peoples subsidiary alone serves about 740,000 natural gas distribution customers in Pennsylvania and Kentucky. While specific call center volume metrics aren't public, the scale of the customer base necessitates dedicated centers for handling routine billing inquiries and critical outage reports across their regulated utility footprint.

Assisted-service model for customer assistance programs and payment plans

The company maintains programs to help customers manage essential service costs. For instance, Aqua Pennsylvania promotes its Customer Assistance Program (CAP), managed through the Dollar Energy Fund, to offer discounts on water and wastewater bills. The financial impact of these programs is visible in expense reporting; for example, a prior year adjustment related to the Pennsylvania water customer assistance program resulted in a $3.1 million unfavorability in the year-on-year comparison for Q3 2025 operating expenses. Separately, Q1 2025 saw an increase in customer assistance surcharge costs in the regulated natural gas segment amounting to $8.5 million, which was directly offset in revenues.

The company's focus on infrastructure investment, planned at $1.4 to $1.5 billion for 2025, underpins service reliability, which is a core component of the customer relationship. Since 2020, Essential Utilities has invested over $5.4 billion in infrastructure modernization.

Here's a quick look at some key operational and financial data points relevant to customer service and rate recovery:

Metric	Value (as of late 2025)	Context
Total People Served	Approx. 5.5 million	Across water, wastewater, and natural gas operations
Q3 2025 EPS Impact from Rates/Surcharges	$0.09 positive impact	Due to increased revenue from rates and surcharges
Q1 2025 Water Rate Awards/Surcharges (YTD)	$89.6 million	Received in Pennsylvania, North Carolina, and Ohio
Pending Water Rate Case (NC Est. Annual Revenue)	$45 million	For regulated water and wastewater segment
Total Infrastructure Investment (9 Months 2025)	$983 million	On track for 2025 goal of $1.4B to $1.5B

Automated meter reading and billing systems for routine transactions

While specific deployment statistics for Automated Meter Reading (AMR) or Advanced Metering Infrastructure (AMI) are not detailed in recent earnings reports, the commitment to infrastructure investment, including improvements to information technology through 2029, implies ongoing modernization of routine transaction systems. These investments support the operational efficiency needed to manage the billing for millions of customers.

Regulatory-driven transparency and public communication on rate changes

Customer relationships are heavily influenced by regulatory outcomes, which Essential communicates through earnings results. The impact of rate increases is a key driver of financial performance. For example, Q3 2025 revenues were driven by increases in rates across both business segments. The company has several rate cases pending that will determine future customer bill impacts:

• Water/Wastewater base rate case pending in North Carolina for an estimated $45 million in incremental annual revenues.
• Natural gas base rate case pending in Kentucky for an estimated $10.9 million in incremental annual revenues.
• Q1 2025 results reflected a lower tax repair related credit to customers due to the PNG rate case.

The company reaffirms its long-term earnings per share guidance, which is a form of forward-looking commitment to stakeholders, projecting a 5% to 7% compounded annual growth rate through 2027.

Essential Utilities, Inc. (WTRG) - Canvas Business Model: Channels

The physical distribution network of Essential Utilities, Inc. (WTRG) is the backbone of its service delivery, spanning water mains, sewer lines, and natural gas pipelines across its operating states.

The Regulated Water segment holds over $14.8 billion in assets, which directly supports the delivery of potable water and wastewater collection/treatment services. For the natural gas segment, infrastructure assets totaled over $5.6 billion as of December 31, 2024. This physical network is subject to continuous capital deployment for modernization.

Infrastructure Component	Metric/Scope	2025 Target/Activity
Water Mains	Not specified total mileage	127 miles planned for replacement
Natural Gas Distribution Pipelines	Over 12,900 miles	Peoples' LTIIP targeted 186 miles of new lines for installation in 2024
Natural Gas Gathering Lines	Approximately 1,500 miles	Part of the overall gas network exceeding 2.5 million miles nationally
Lead/Galvanized Service Lines	Not specified total count	Over 1,600 removed for safety and quality
Total Pipeline Modernization (Since 2020)	Nearly 410 miles	Part of a five-year investment plan through 2029

Online customer portals and mobile apps serve as the primary digital interface for billing and service requests, supporting the customer base that includes approximately 3 million people through its water business and over 740,000 gas distribution customers. The five-year capital plan, spanning 2025 through 2029, allocates funds for improving systems through improved information technology.

Essential Utilities, Inc. (WTRG) uses direct mail and email for regulatory notices and service updates to its customer base, which serves approximately 5.5 million people across nine states. This communication is critical given the company's commitment to environmental compliance, including over 300 associated projects dedicated to PFAS remediation planned between 2025 and 2029.

Field service teams execute maintenance, repairs, and meter installation, supported by a workforce that totaled 3,291 employees in 2024. The company's commitment to maintaining and expanding this physical channel is reflected in its capital spending.

• Capital investment planned for the 2025 fiscal year is between $1.4 billion and $1.5 billion.
• Investment through the first nine months of 2025 reached $983 million.
• Investment in the first quarter of 2025 was $270.5 million.
• Investment in the first half of 2025 totaled $613 million.

Essential Utilities, Inc. (WTRG) - Canvas Business Model: Customer Segments

You're looking at the core groups Essential Utilities, Inc. serves, which is a mix of regulated residential accounts and strategic growth targets through acquisition and development support.

The overall footprint of Essential Utilities, Inc. serves approximately 5.5 million people across nine states operating under the Aqua and Peoples brands as of late 2025.

Regulated Residential Customers (Aqua and Peoples Brands)

The regulated utility operations form the stable base of the business, providing water, wastewater, and natural gas services. The regulated water customer base (or equivalent dwelling units) is expected to grow at an average annual growth rate of between 2% and 3% from acquisitions and organic growth over the long term. The regulated natural gas customer base is expected to be stable for 2025.

Here's a breakdown of the customer base by brand and service area:

Brand/Service	Customer Type	Geographic Footprint/Scope	Customer Count/Reach
Aqua (Water/Wastewater)	Regulated Residential & Commercial	Serves approximately 3.2 million people across eight states	3.2 million people served by Aqua
Peoples (Natural Gas)	Regulated Residential & Industrial	Gas distribution customers in Pennsylvania and Kentucky	More than 740,000 gas distribution customers

Aqua Pennsylvania alone provides water and wastewater service to approximately 1.5 million people in 33 counties throughout the Commonwealth of Pennsylvania.

Commercial and Industrial Customers Requiring High-Volume Utility Service

While the primary focus is regulated residential service, the utility segments also serve commercial and industrial users, particularly within the natural gas delivery network and through bulk water/wastewater agreements.

• The regulated natural gas segment serves industrial customers alongside residential users.
• The City of Beaver Falls wastewater system acquisition included providing bulk transmission and treatment service for approximately 3,800 Equivalent Dwelling Units (EDU) in seven nearby municipalities.

Municipalities Seeking to Sell Their Water/Wastewater Systems (Acquisition Targets)

A key growth driver for Essential Utilities, Inc. is the acquisition of smaller, often municipal, water and wastewater systems. This strategy is used to expand the rate base and customer footprint rapidly. The company has a significant pipeline of potential targets.

The pipeline of potential water and wastewater municipal acquisitions the company is actively pursuing represents approximately 400,000 total customers.

Here are the 2025 acquisition metrics as of late 2025:

• Year-to-date 2025 acquisitions served approximately 10,300 customers for a total investment of approximately $58 million.
• The company has four signed purchase agreements pending closing expected to serve over 200,000 customers or EDUs totaling approximately $301 million in purchase price.
• Since 2015, Essential has added more than 136,000 new customers or equivalent dwelling units through acquisitions.

The largest pending deal mentioned is the agreement to acquire the Delaware County Regional Water Quality Control Authority (DELCORA), a Pennsylvania sewer authority, which serves approximately 198,000 equivalent dwelling units for approximately $276.5 million. That's a big one. If onboarding takes 14+ days, churn risk rises.

Large-Scale Development Projects, Such as the New Data Center in Pennsylvania

Essential Utilities, Inc. is actively engaging with large-scale development projects, such as data centers, which require significant and reliable utility service. This represents a specific, high-profile customer segment opportunity.

The company announced a $26 million investment in a major data center located in Western Pennsylvania. To help finance this specific data center investment, the company expects to raise approximately $25 million in equity in 2025.

Finance: draft 13-week cash view by Friday.

Essential Utilities, Inc. (WTRG) - Canvas Business Model: Cost Structure

The cost structure for Essential Utilities, Inc. (WTRG) is heavily weighted toward capital-intensive infrastructure maintenance and growth, alongside standard utility operating costs. You see this reflected in the significant planned capital outlays necessary to maintain and expand regulated assets.

Capital expenditures for regulated infrastructure are a major driver. Essential Utilities planned to invest between $1.4 to $1.5 billion in infrastructure for 2025 alone. This commitment is part of a larger, multi-year plan, targeting approximately $7.8 billion in regulated infrastructure investments from 2025 through 2029.

For the first nine months of 2025, Operations and maintenance (O&M) expenses totaled $439.4 million, up from $423.8 million in the same period of 2024. This increase was driven by higher employee-related costs and production expenses across the segments.

Financing these assets requires debt, making interest expense a key component. As of mid-2025, specifically June 30, 2025, Essential Utilities reported that its weighted average cost of fixed-rate long-term debt was 4.03%. This cost, along with rising depreciation, partially offset revenue gains in the third quarter.

The regulated natural gas segment has costs tied directly to commodity prices. For the third quarter of 2025, the year-over-year increase in purchased gas costs, which represents the cost of the natural gas sold, was $3.4 million, attributed to higher commodity prices. This cost component is recovered through rates, but fluctuations impact near-term cash flows.

Finally, depreciation and amortization expenses reflect the growing asset base from continuous capital investment and acquisitions. While the specific 2025 year-to-date figure isn't explicitly listed in the required format, the full-year 2024 expense for Depreciation and Amortization was $363,906 thousand (or $363.9 million). You know this expense increased in 2025, partially offsetting earnings growth.

Here's a look at some of the key cost metrics we have for the 2025 period:

Cost Category	Specific Amount/Rate
Planned 2025 Capital Expenditures	$1.4 to $1.5 billion
O&M Expenses (9 Months 2025)	$439.4 million
Weighted Avg. Cost of Fixed-Rate Debt (Mid-2025)	4.03%
Purchased Gas Cost Increase (Q3 2025 YoY)	$3.4 million
Depreciation & Amortization (Full Year 2024 Base)	$363.9 million

The cost structure is also influenced by specific segment expenses:

• Regulated Water Segment O&M (Q3 2025): $105.7 million
• Regulated Natural Gas Segment O&M (Q3 2025): $47.5 million
• Interest Expense Increase (Q3 2025 YoY): $82.3 million compared to $76.8 million in Q3 2024
• Equity Raised via ATM in 2025 (Year-to-Date as of Nov 2025): Approximately $300 million

The company is actively managing these costs while funding growth. Finance: draft 13-week cash view by Friday.

Essential Utilities, Inc. (WTRG) - Canvas Business Model: Revenue Streams

The revenue streams for Essential Utilities, Inc. (WTRG) are fundamentally derived from its two regulated utility segments: water/wastewater and natural gas distribution. The total Trailing Twelve Months (TTM) revenue ending Q3 2025 was approximately $2.38 billion.

The core service charges for the third quarter of 2025 are detailed below, showing the relative contribution of each regulated business:

Revenue Source	Q3 2025 Amount
Regulated water and wastewater service charges	$364.1 million
Regulated natural gas service charges	$108.5 million

Rate case outcomes and infrastructure recovery mechanisms are a critical component of the revenue recognition process for Essential Utilities, Inc. (WTRG).

• Revenue from regulatory rate increases and infrastructure surcharges for the regulated water segment received as of July 31, 2025, totaled $92.6 million.
• The regulated natural gas segment received rate awards and infrastructure surcharges of $8.2 million as of July 31, 2025.
• Rate increases and surcharges contributed approximately $34.2 million to the total Q3 2025 operating revenues.
• As of November 4, 2025, new water and gas rate approvals are expected to increase annual revenues by $96.5 million and $2.9 million, respectively.
• In total, the company secured $101.5 million in annualized revenue increases through completed rate cases and surcharges in 2025.

Growth is also fueled by strategic expansion through the acquisition of smaller utility systems. Revenue from these acquired systems contributes to the overall top line. Year to date in 2025, Essential Utilities, Inc. (WTRG) completed system acquisitions that served approximately 10,300 new customers. The total investment for these YTD 2025 acquisitions was approximately $58 million.