La Compañía de Agua de York (YORW): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el intrincado panorama de la gestión de servicios de agua, York Water Company (YORW) surge como un ejemplo por excelencia de modelado de negocios estratégicos, combinando sin problemas servicios de infraestructura esencial con una excelencia operativa sólida. Esta profunda inmersión en el lienzo de modelo de negocio de Yorw revela un enfoque meticulosamente elaborado que transforma la misión crítica del suministro de agua en una empresa sostenible y centrada en el cliente, equilibrando el cumplimiento regulatorio, la innovación tecnológica y la responsabilidad de la comunidad con una notable precisión y una visión estratégica.

The York Water Company (YORW) - Modelo de negocios: asociaciones clave

Gobiernos municipales en el condado de York, Pensilvania

La Compañía de Agua de York atiende a 48 municipios en los condados de York, Adams y Lancaster en Pensilvania.

Tipo de municipio	Número de municipios	Cobertura de servicio
Municipios del Condado de York	35	72.9% del área de servicio total
Municipios del condado de Adams	8	15.6% del área de servicio total
Municipios del condado de Lancaster	5	11.5% del área de servicio total

Agencias reguladoras ambientales

La Compañía mantiene asociaciones críticas con organismos regulatorios para garantizar la calidad y el cumplimiento del agua.

• Departamento de Protección Ambiental de Pensilvania (PA DEP)
• Agencia de Protección Ambiental de los Estados Unidos (EPA)
• Socios de cumplimiento regulatorio de la Ley de Agua Potable (SDWA)

Proveedores de infraestructura y equipos

Categoría de proveedor	Inversión anual	Equipo clave
Equipo de tratamiento de agua	$ 2.3 millones	Sistemas de filtración, bombas, medidores
Tubería e infraestructura	$ 4.7 millones	Tuberías, válvulas, platos principales de agua

Empresas de ingeniería y construcción

Las asociaciones clave se centran en el desarrollo y el mantenimiento de la infraestructura.

• Empresas locales de ingeniería especializadas en infraestructura de agua municipal
• Empresas de construcción con experiencia especializada en servicios públicos de agua
• Socios de integración de tecnología

Organizaciones locales de gestión de servicios públicos y agua

Tipo de organización	Enfoque de asociación	Iniciativas de colaboración
Autoridades regionales de gestión del agua	Compartir recursos	Programas de conservación del agua
Servicios de agua adyacentes	Respuesta de emergencia	Soporte de infraestructura interconectada

Inversión total de asociación anual: $ 7.0 millones

The York Water Company (YORW) - Modelo de negocios: actividades clave

Tratamiento de agua y purificación

York Water Company opera 5 instalaciones de tratamiento de agua en su área de servicio. La capacidad anual de tratamiento del agua alcanza los 30 millones de galones por día. La inversión en infraestructura de tratamiento de agua en 2022 fue de $ 4.2 millones.

Ubicación del centro de tratamiento	Capacidad (MGD)	Inversión anual
Instalación de East York	12	$ 1.5 millones
Instalación de West York	8	$ 1.2 millones
Instalación de North York	6	$900,000
Instalación de South York	4	$600,000

Mantenimiento de infraestructura de distribución de agua

La compañía mantiene 1.200 millas de tuberías de distribución de agua. El gasto anual de mantenimiento de la infraestructura en 2022 fue de $ 6.8 millones.

• Tasa de reemplazo de la tubería: 1.5% anual
• Edad de tubería promedio: 65 años
• Inversión en tecnología de detección de fugas: $ 450,000 en 2022

Servicio al cliente y facturación

Operaciones de servicio al cliente administradas a través del centro de llamadas centralizado. Base total de clientes: 72,000 cuentas residenciales y comerciales.

Métrico de servicio	Rendimiento 2022
Tiempo de respuesta promedio	24 horas
Personal de servicio al cliente	45 empleados
Costo de procesamiento de facturación anual	$ 1.3 millones

Monitoreo y prueba de calidad del agua

Las pruebas integrales de calidad del agua se realizaron 365 días por año. Presupuesto de pruebas de laboratorio en 2022: $ 2.1 millones.

• Pruebas diarias de calidad del agua: 150
• Tasa anual de cumplimiento de la calidad del agua: 99.9%
• Personal de laboratorio de calidad de agua dedicado: 22 empleados

Expansión y modernización de la infraestructura

La inversión de capital en expansión y modernización de la infraestructura totalizó $ 12.5 millones en 2022.

Proyecto de modernización	Inversión	Estado de finalización
Actualización de la planta de tratamiento	$ 5.2 millones	Terminado
Reemplazo de la tubería	$ 4.3 millones	En curso
Instalación de medidores inteligentes	$ 3 millones	En curso

The York Water Company (YORW) - Modelo de negocios: recursos clave

Instalaciones de tratamiento de agua

York Water Company opera múltiples instalaciones de tratamiento de agua ubicadas en el condado de York, Pensilvania. A partir de 2024, la compañía mantiene:

Tipo de instalación	Número de instalaciones	Capacidad de tratamiento total
Plantas de tratamiento de agua	5	42 millones de galones por día
Sistemas de embalses	3	1,5 mil millones de galones de almacenamiento total

Red de distribución de agua

La infraestructura de la compañía incluye:

• 1,840 millas de tuberías de agua
• Más de 67,000 conexiones de servicio
• Servir aproximadamente 48 municipios

Composición de la fuerza laboral

Categoría de empleado	Número de empleados
Fuerza de trabajo total	117
Personal técnico	43
Personal operativo	35

Equipo de prueba y monitoreo de agua

Los recursos tecnológicos avanzados incluyen:

• 10 laboratorios de prueba de calidad del agua de última generación
• Sistemas de monitoreo en tiempo real
• Equipo automatizado de seguimiento de calidad del agua

Derechos del agua y sistemas de depósitos

Fuente de agua	Superficie total	Derechos de agua anuales
Fuentes de agua propias	2.400 acres	48 millones de galones por día

The York Water Company (YORW) - Modelo de negocios: propuestas de valor

Suministro de agua potable confiable y seguro

York Water Company atiende a 48 municipios en los condados de York y Adams en Pensilvania, proporcionando agua a aproximadamente 195,000 clientes. A partir de 2023, la compañía mantiene 2,300 millas de platos principales de agua con una capacidad de tratamiento de agua de 36 millones de galones por día.

Métrico de servicio	Cantidad
Área de servicio total	535 millas cuadradas
Número de clientes	195,000
Longitud de la red de agua	2.300 millas
Capacidad de tratamiento	36 millones de galones/día

Calidad y servicio consistente del agua

La empresa mantiene 99.99% Cumplimiento de la calidad del agua con estándares de la EPA. En 2022, las pruebas de calidad del agua incluyeron:

• Más de 50,000 pruebas de calidad del agua anualmente
• Monitoreo continuo de parámetros bacterianos y químicos
• Tecnologías avanzadas de filtración y tratamiento

Estabilidad de infraestructura a largo plazo

A partir de 2023, York Water Company ha invertido $ 179.4 millones en mejoras de infraestructura. El gasto de capital para el mantenimiento y las actualizaciones de la infraestructura fue de $ 31.1 millones en el año fiscal 2022.

Inversión en infraestructura	Cantidad
Inversión total de infraestructura	$ 179.4 millones
Gastos de capital 2022	$ 31.1 millones

Gestión del agua con el medio ambiente

La compañía opera tres plantas de tratamiento de agua y mantiene programas de conservación del agua. La tasa de pérdida de agua se mantiene en 10.2%, significativamente por debajo del promedio de la industria del 16%.

Utilidad regulada con precios estables

Regulado por la Comisión de Servicios Públicos de Pensilvania, la factura promedio de agua residencial de la Compañía es de $ 49.23 por mes, que es 12% más baja que el promedio nacional. Los aumentos de tasas se aproban sistemáticamente a través de procesos regulados.

Métrico de fijación de precios	Valor
Factura residencial mensual promedio	$49.23
Tasa de pérdida de agua	10.2%

The York Water Company (YORW) - Modelo de negocios: relaciones con los clientes

Soporte directo de servicio al cliente

York Water Company mantiene un equipo de servicio al cliente dedicado disponible durante el horario comercial. En 2023, la compañía manejó 42,786 interacciones con el servicio al cliente, con un tiempo de respuesta promedio de 17 minutos.

Canal de servicio	Interacciones totales en 2023	Tiempo de resolución promedio
Soporte telefónico	27,543	14 minutos
Soporte por correo electrónico	12,354	22 minutos
Apoyo en persona	2,889	35 minutos

Facturación en línea y gestión de cuentas

La compañía proporciona a la administración de cuentas digitales las siguientes funciones:

• Plataforma de pago de facturas en línea
• Panel de seguimiento de uso
• Estados de facturación digital

Métricas de plataforma digital	2023 datos
Usuarios totales de la cuenta en línea	68,542
Porcentaje de pago de facturas digitales	63.4%
Descargas de aplicaciones móviles	22,317

Comunicación regular sobre la calidad del agua

York Water Company proporciona informes integrales de calidad del agua anualmente, que cubre el 100% de su área de servicio. En 2023, la compañía realizó 14,672 pruebas de calidad del agua.

Programas de participación comunitaria

Las iniciativas de participación de la comunidad incluyen:

• Talleres educativos de conservación del agua
• Programas de asociación escolar local
• Eventos de sostenibilidad ambiental

Programa comunitario	2023 Participación
Talleres de conservación de agua	1.246 participantes
Programas de asociación escolar	7 escuelas locales
Eventos ambientales	4 eventos importantes

Prácticas de informes y facturación transparentes

La Compañía mantiene la facturación transparente con declaraciones mensuales detalladas y informes financieros anuales presentados con organismos regulatorios.

Métrica de transparencia de facturación	2023 rendimiento
Tasa de precisión de facturación	99.7%
Quejas de facturación de clientes	0.03% del total de facturas

The York Water Company (YORW) - Modelo de negocios: canales

Centros de llamadas de servicio al cliente

A partir de 2024, la compañía de agua de York mantiene los centros de llamadas de servicio al cliente con los siguientes detalles operativos:

Métrico	Valor
Volumen de llamadas anual	78,425 interacciones con los clientes
Tiempo de espera promedio	3.2 minutos
Representantes de servicio al cliente	22 empleados a tiempo completo
Horas de funcionamiento	De lunes a viernes de 8:00 a.m. a 6:00 p.m.

Portal web en línea

La plataforma digital de la compañía proporciona las siguientes características:

• Funcionalidad de pago de facturas
• Gestión de cuentas
• Seguimiento de uso de agua
• Envíos de solicitudes de servicio

Métrico de portal web	2024 estadísticas
Usuarios activos mensuales	42,567 clientes
Tasa de pago de facturas en línea	68.3% del total de clientes
Plataforma móvil compatible	Diseño 100% receptivo

Aplicación móvil

Especificaciones de canal de aplicaciones móviles:

Módulo de aplicación móvil	2024 datos
Descargas totales de aplicaciones	37,214
Usuarios activos mensuales	24,856
Calificación de la tienda de aplicaciones	4.6/5

Oficinas de facturación física

Detalles operativos del canal físico:

Ubicación	DIRECCIÓN	Horas de funcionamiento
Oficina central	130 E Market Street, York, PA 17401	De lunes a viernes de 8:00 a.m. a 5:00 p.m.
Centro de servicio al cliente	2428 Concord Road, York, PA 17402	De lunes a viernes de 8:30 a.m. a 4:30 p.m.

Sesiones de información de la comunidad local

Métricas del canal de participación comunitaria:

Tipo de sesión	2024 frecuencia	Asistencia promedio
Talleres de calidad del agua	12 sesiones anuales	45-60 participantes por sesión
Reuniones de actualización de infraestructura	6 sesiones anuales	35-50 participantes por sesión

The York Water Company (YORW) - Modelo de negocios: segmentos de clientes

Consumidores de agua residencial

A partir de 2023, York Water Company atiende aproximadamente 71,200 conexiones residenciales en los condados de York y Adams en Pensilvania.

Segmento de clientes	Número de conexiones	Porcentaje de la base total de clientes
Clientes residenciales	71,200	83.5%

Clientes comerciales e industriales

La compañía brinda servicios de agua a 10,500 clientes comerciales e industriales en la región.

Tipo de cliente	Número de conexiones	Ingresos anuales del agua
Clientes comerciales	8,700	$ 4.2 millones
Clientes industriales	1,800	$ 3.7 millones

Clientes del gobierno municipal

York Water Company sirve a 13 municipios en los condados de York y Adams.

• Contratos de agua del gobierno municipal total: 13
• Ingresos anuales del servicio municipal del agua: $ 2.5 millones

Usuarios de agua agrícola

La compañía apoya las necesidades de agua agrícola en la región con ofertas de servicios especializados.

Categoría de clientes agrícolas	Número de conexiones	Volumen de uso de agua
Clientes agrícolas y agrícolas	450	1.2 millones de galones por día

Clientes institucionales regionales

York Water Company brinda servicios de agua a varios clientes institucionales en la región.

• Instituciones educativas: 35 conexiones
• Instalaciones de atención médica: 22 conexiones
• Edificios gubernamentales: 17 conexiones
• Ingresos anuales de cliente institucional total: $ 1.8 millones

The York Water Company (YORW) - Modelo de negocio: Estructura de costos

Gastos de mantenimiento de infraestructura

Para el año fiscal 2023, York Water Company informó que los gastos de mantenimiento de la infraestructura por un total de $ 9.4 millones. Esto incluye costos asociados con el mantenimiento de redes de distribución de agua, reparaciones de tuberías y actualizaciones de infraestructura.

Categoría de mantenimiento de la infraestructura	Monto de gasto ($)
Reparaciones de tuberías	3,750,000
Mantenimiento de la red de distribución	4,200,000
Actualizaciones de infraestructura	1,450,000

Costos de tratamiento de agua y purificación

Los gastos de tratamiento de agua y purificación para 2023 fueron de aproximadamente $ 6.2 millones, cubriendo tratamientos químicos, procesos de filtración y medidas de control de calidad.

• Costos de tratamiento químico: $ 2,100,000
• Mantenimiento del sistema de filtración: $ 1,850,000
• Pruebas de calidad del agua: $ 750,000
• Mantenimiento del equipo de purificación: $ 1,500,000

Salarios y beneficios de los empleados

La compensación total de los empleados para 2023 ascendió a $ 12.6 millones, incluidos salarios, seguro de salud, beneficios de jubilación y otros gastos relacionados con el personal.

Categoría de compensación	Monto de gasto ($)
Salarios base	8,750,000
Seguro médico	2,100,000
Beneficios de jubilación	1,250,000
Otros gastos de personal	500,000

Inversiones de cumplimiento regulatorio

Las inversiones de cumplimiento regulatorio para 2023 fueron de $ 3.8 millones, abordando las regulaciones ambientales, los estándares de calidad del agua y los requisitos de seguridad.

• Cumplimiento ambiental: $ 1,600,000
• Inversiones regulatorias de calidad del agua: $ 1,250,000
• Medidas de cumplimiento de seguridad: $ 950,000

Actualizaciones de tecnología y equipo

La tecnología y el gasto de actualización de equipos para 2023 totalizaron $ 5.3 millones, centrándose en modernizar los sistemas de gestión del agua y la infraestructura tecnológica.

Categoría de actualización de tecnología	Monto de gasto ($)
Sistemas de gestión del agua	2,250,000
Equipo de monitoreo	1,750,000
Infraestructura digital	1,300,000

The York Water Company (YORW) - Modelo de negocios: flujos de ingresos

Cargos de servicio de agua residencial

Para el año fiscal 2023, la compañía de agua de York informó ingresos por servicios de agua residencial de $ 41.8 millones. La factura promedio de agua residencial fue de aproximadamente $ 52.43 por mes.

Segmento de clientes	Ingresos anuales	Factura mensual promedio
Clientes residenciales	$ 41.8 millones	$52.43

Tarifas de uso de agua comercial

El uso comercial del agua generó $ 12.6 millones en ingresos para la compañía en 2023. Los clientes comerciales se cobraron a una estructura de tarifas escalonadas basada en el consumo de agua.

Tipo de cliente comercial	Ingresos anuales
Industrial	$ 6.3 millones
Pequeño negocio	$ 3.7 millones
Edificios municipales	$ 2.6 millones

Tarifas de conexión de infraestructura

La compañía recaudó $ 3.2 millones en tarifas de conexión de infraestructura durante 2023. Estas tarifas se cobran por nuevas conexiones de servicios de agua y expansiones del sistema.

• Nuevas conexiones residenciales: $ 2.1 millones
• Tasas de conexión comercial: $ 1.1 millones

Contratos de suministro de agua municipal

Los contratos municipales de suministro de agua contribuyeron con $ 8.5 millones a los ingresos de la Compañía en 2023. La Compañía atiende a múltiples municipios en Pensilvania.

Municipio	Valor de contrato
Ciudad de York	$ 3.6 millones
Municipios suburbanos	$ 4.9 millones

Aumentos de la tasa de servicios públicos regulados

La Comisión de Servicios Públicos de Pensilvania aprobó un Aumento de tasas de 4.7% para York Water Company en 2023, generando ingresos adicionales de aproximadamente $ 5.3 millones.

• Ingresos de aumento de la tasa total: $ 5.3 millones
• Porcentaje de aumento de la tasa aprobada: 4.7%

The York Water Company (YORW) - Canvas Business Model: Value Propositions

The core value proposition of The York Water Company centers on providing an essential, non-discretionary service with a history of stability and proactive investment in its physical assets. This translates directly into security for the customer base.

Highly reliable, uninterrupted supply of safe drinking water

You rely on The York Water Company for a fundamental necessity, and the numbers back up their operational commitment. The company supplies over 24 million gallons of water every day to its customers. This reliability is underpinned by ongoing capital deployment, with $37.1 million invested in capital projects during the first nine months of 2025 alone, demonstrating a commitment to service reliability for its growing customer base. Furthermore, the company is actively addressing public health concerns by replacing lead service lines, including customer-owned ones when identified, as part of a program approved by the Pennsylvania Public Utility Commission (PUC) to span a nine-year span.

Over 200 years of continuous service as the oldest investor-owned utility

This isn't a new operation; The York Water Company has operated continuously since 1816. This longevity, spanning over 209 years as of 2025, provides a deep institutional knowledge base for managing water and wastewater systems across the 57 municipalities it serves in Pennsylvania. This history is a direct value proposition of stability, especially since the company has never missed a dividend.

Environmental stewardship and watershed protection programs

Stewardship is embedded in their capital planning, ensuring compliance and system longevity. Investments are specifically directed toward projects required by the Department of Environmental Protection, such as construction projects for company-owned dams to ensure they remain safe and effective for years to come. This proactive regulatory compliance is a key part of maintaining long-term operational viability.

Predictable, regulated pricing for essential water and wastewater services

While rates are subject to regulatory review, the structure offers predictability, being the first general rate increase request since 2022. The May 30, 2025, filing sought a total annual revenue increase of $24.2 million. The value here is that even with the proposed increase, the average cost of 1,000 gallons of water would remain slightly more than a penny per gallon. The regulatory process itself, though it can cause timing uncertainty (with a final PUC decision due by March 1, 2026), ensures that pricing is tied to approved costs and investments.

Here's a quick look at the proposed impact on the typical residential customer from the May 2025 filing:

Service Type	Proposed Monthly Increase	Annualized Increase
Water	Additional $14.16 per month	$170
Wastewater	Additional $35.85 per month	$430

The pricing structure is also supported by revenue streams like the Distribution System Improvement Charge (DSIC), which was at 2.20% effective January 1, 2025, specifically to fund infrastructure upgrades.

Infrastructure investment to ensure long-term system resiliency

The commitment to resiliency is quantified by the scale of planned capital spending. The York Water Company is anchoring its rate request on a planned investment of $145 million in water and wastewater system improvements through February 2027. This investment covers replacing aging water mains-nearly 30 miles of aging pipeline, about 3% of the total in service, was replaced as part of this strategy.

The utility's focus on capital expenditure in 2025 is clear:

• Invested $37.1 million in capital projects year-to-date as of Q3 2025.
• Planned an additional $10 million for construction projects for the remainder of 2025.
• The Q1 2025 plan included an estimated additional $36.7 million for the rest of 2025.
• The company serves over 212,000 people.

These investments are designed to reduce costs associated with main breaks and leaks while improving pipe efficiency and reducing energy demand.

The York Water Company (YORW) - Canvas Business Model: Customer Relationships

The York Water Company delivers a regulated, transactional service built on standardized processes for billing and service delivery across its extensive service territory.

The company serves water and wastewater customers in portions of 57 municipalities within four counties in south-central Pennsylvania: York, Adams, Franklin, and Lancaster. As of the third quarter of 2025, the average number of water customers was 73,684, an increase of 1,101 from the prior year, and wastewater customers stood at 7,115, an increase of 530. The company provides water to over 212,000 residents. The Pennsylvania Public Utility Commission (PAPUC) has recognized The York Water Company as an industry leader for professional performance.

Metric	Water Customers (Average)	Wastewater Customers (Average)
End of Q3 2024	72,583	6,585
End of Q3 2025	73,684	7,115
Increase (YTD 2025)	1,101	530

Transactional interactions are managed through standardized billing, with the company focusing on minimizing costs through efforts like paperless billing and expanding online services. Customers can manage payments for both water and municipal wastewater services in one place.

Community engagement and local sponsorships are used to build goodwill within the service area.

• Sponsorship of the YMCA of the Roses Turkey Trot.
• Active as a Street 2 Creek Sponsor.
• Participation in National Drinking Water Week 2025.
• Involvement in the 'York St. Patrick's Day Parade'.

A dedicated customer service center handles high-touch issue resolution and inquiries, offering direct contact points for support.

• Customer Service phone number: 717-845-3601.
• Customer Service email: customer.service@yorkwater.com.
• Resources available include guides in the Customer Education Center and information on customer rights regarding billing, credit, dispute, and shutoff practices.
• The company also manages the Water Service Line Protection Plan for customer-owned line maintenance.

The York Water Cares (YWC) program offers financial assistance to vulnerable customers, administered in partnership with The Salvation Army and Community Progress Council.

The 2025 YWC program applications were paused effective March 13, 2025, due to customer demand. For context, in 2024, The York Water Company provided $40,000 for distribution through this program. This assistance is limited to one time per year for a qualifying customer. Historically, the grant provided up to $200 per year to qualified customers.

Customer relationships are significantly impacted by regulated rate-setting processes, which involve public hearings and formal filings with the PAPUC.

On May 30, 2025, The York Water Company filed for its first general rate increase since 2022, seeking an annual revenue increase of $24.2 million. This request is tied to $145 million in capital investments made since the last rate case. The proposed increase breaks down to approximately $20.3 million for water service and $3.8 million for wastewater service. If fully approved, the typical residential customer would see an increase of $14.16 per month for water and $35.85 per month for wastewater. The PUC voted to suspend and investigate the proposals, with a final decision due by March 1, 2026. Public input hearings were scheduled for August 26, 2025.

The potential impact on a typical residential gravity customer, based on the full request, is detailed below:

Service Type	Monthly Increase Requested	Annual Revenue Increase Sought
Water (Gravity)	$14.16 (or $10.48 in another filing)	$20.3 million
Wastewater	$35.85 (or a range of $6.70 to $38.54)	$3.8 million (or $3.9 million in another filing)

The York Water Company (YORW) - Canvas Business Model: Channels

You're looking at how The York Water Company gets its service and information out to its customers. It's a utility, so the channels are heavily weighted toward physical infrastructure and regulatory compliance, but they certainly use modern communication methods too.

Physical network of water and wastewater distribution mains and service lines

The core channel is the physical system itself, which is undergoing significant investment to maintain reliability. The York Water Company operates within a franchised territory covering portions of 57 municipalities in four counties: Adams, Franklin, York, and Lancaster in south-central Pennsylvania.

The scale of this physical channel includes:

• Water main infrastructure in service as of 2024: over 5 million feet.
• Water main replacement in the last rate case cycle: nearly 30 miles.
• Annual target for lead customer-owned service line replacement: up to 400 lines.

The capital investment channeled into this physical network is substantial, with The York Water Company requesting recovery for $145 million in capital expenditures made through February 2027 since the last rate filing. For the first nine months of 2025 alone, construction expenditures totaled $37.1 million.

Direct billing and customer service via phone, web, and physical office

Getting the bill out and handling customer inquiries is managed through several direct channels. The customer base served by The York Water Company is over 212,000 people in its territory.

Here's a look at the customer base growth through the first three quarters of 2025:

Metric	As of Q4 2024 (Approx.)	As of Q3 2025 (Approx.)	Increase (Units)
Average Water Customers	72,415	73,684	1,101
Wastewater Customers	6,521	7,115	530

Customer service interactions are a key channel. In 2024, The York Water Company reported that calls were answered in 30 seconds or less, and they received no formal PUC customer complaints. You can reach them directly at 1-800-750-5561.

Public notices and regulatory filings with the PUC

Regulatory compliance mandates specific communication channels with the Pennsylvania Public Utility Commission (PUC). The York Water Company filed for a general rate increase on May 30, 2025, with the docket number R-2025-3053442.

The proposed revenue increases sought were:

• Water service: $20.3 million annually.
• Wastewater service: $3.9 million annually.

The PUC voted 5-0 on July 10, 2025, to suspend and investigate the proposals, with a final decision due by March 1, 2026. The company mailed a customer notice describing the proposed changes.

Company website and investor relations for financial transparency

The York Water Company uses its website and investor relations to disseminate financial performance data. For the third quarter ending September 30, 2025, the Total Operating Revenue was $20.361 million.

Key financial metrics for the nine months ending September 30, 2025, include:

Financial Metric	Amount (Nine Months Ended 9/30/2025)
Total Operating Revenues	$58,016,000
Net Income	$14,891,000
Basic Earnings Per Share	$1.03
Water Utility Service Revenue (Residential)	$32,219 (for the three months)

The Distribution System Improvement Charge (DSIC) is a mechanism used to recover infrastructure costs, which contributes to reported revenues.

Local media and community outreach for service alerts

For immediate service alerts or general public information, The York Water Company utilizes local media and direct customer communication, such as mailing notices about rate cases. The company also provides updates on operational status, like the drought watch declared for Franklin County, which prompted calls for voluntary reductions in nonessential water use. You can find documents related to the rate case on the PUC website, or contact The York Water Company directly.

The York Water Company (YORW) - Canvas Business Model: Customer Segments

The York Water Company (YORW) serves a diverse base across southcentral Pennsylvania, providing water and wastewater services within its franchised territory across portions of 57 municipalities in Adams, Franklin, Lancaster, and York counties. As of late 2025, the company honors its commitment to provide service to over 212,000 people.

The customer base is segmented across several key groups, with growth primarily driven by acquisitions and organic expansion within the service territory. The most recent reported figures from the third quarter of 2025 reflect this growth:

• The average number of water customers reached 73,684.
• The average number of wastewater customers reached 7,115.

You can see the recent customer base evolution here:

Customer Type	Average Customers (Nine Months Ended Sept 30, 2025)	Average Customers (Year Ended Dec 31, 2024)	Customer Increase (Water: 2024 vs 2023)
Water Customers	73,684	72,415	999
Wastewater Customers	7,115	6,521	522

Residential customers form the core of the water revenue stream. For the three months ended September 30, 2025, water utility service revenue from this segment totaled $11,343 (in thousands). The proposed rate increase in May 2025 indicated that the typical residential gravity customer would see an additional monthly water cost of approximately $10.48 (a 21.9% increase) if approved.

Commercial businesses and Industrial users are grouped for revenue reporting purposes, requiring reliable supply for their operations. For the three months ended September 30, 2025, the combined water utility service revenue from commercial and industrial customers was $5,592 (in thousands). These industrial users often require high-volume, reliable water supply, which The York Water Company sources primarily from the Codorus Creek, supplemented by a pipeline from the Susquehanna River.

Municipalities and bulk water purchasers are served through the general distribution system, with revenue growth also supported by the Distribution System Improvement Charge (DSIC). The company filed a rate increase request in May 2025 seeking a 28.9% increase in water rates and a 44.5% increase in wastewater rates, which would generate an approximate overall annual revenue increase of $20.3 million for water service.

Wastewater customers include a recent strategic addition. The York Water Company closed on the acquisition of the Pine Run Retirement Community water system in December 2024, adding nearly 140 residential water customers. Furthermore, an agreement was reached on September 16, 2025, to acquire the wastewater system assets for the same community, which will add 141 wastewater customers upon full community build-out, consolidating both water and wastewater utility services for that location.

Finance: draft 13-week cash view by Friday.

The York Water Company (YORW) - Canvas Business Model: Cost Structure

You're looking at the core expenses that keep The York Water Company running, which are heavily weighted toward maintaining a vast, aging utility plant. The cost structure is dominated by necessary, non-negotiable infrastructure spending and the associated operational drag.

The most significant outlay is capital expenditure (capex) for upkeep and growth. The total projected capital expenditure for 2025 is set at $47.1 million. This figure is the sum of what was already spent and what is still planned for the year.

Here's the quick math on that capex: For the nine months ended September 30, 2025, The York Water Company invested $37.1 million in construction expenditures. Management anticipated allocating an additional $10.0 million for the remainder of 2025 for mains, software upgrades, and routine infrastructure work. That brings the full-year projection to $47.1 million. This continuous investment drives up other costs, namely depreciation.

Operation and maintenance (O&M) expenses are definitely rising, putting pressure on the bottom line despite revenue growth. For the first nine months of 2025, overall operating expenses rose by 5.7% year-over-year, reaching $36.73 million. This increase was a key factor offsetting higher operating revenues for the nine-month period.

Interest expense on debt is a growing line item you need to watch closely, especially with that higher capex needing financing. For the first nine months of 2025, interest on debt hit $7.56 million. This represented a significant 15.4% surge compared to the same period last year.

Depreciation and amortization expense continues its upward trend, a direct result of the continuous utility plant investment. Increased depreciation was cited as a major offset to revenue gains for the first nine months of 2025. To give you some context, in 2024, depreciation and amortization expense was about $1.216 million higher than in 2023, and the expectation for 2025 was for this expense to continue rising.

The specialized workforce requires significant investment in compensation and future security. In 2024, wages and benefits alone increased by approximately $1.007 million. For the third quarter of 2025, increased wages and benefits were specifically named as a driver for the rise in operating expenses.

Here is a breakdown of some key cost components for the first nine months of 2025 compared to the prior year:

Cost Component	Period Ended September 30, 2025 (Nine Months)	Change from Prior Year (Nine Months)
Capital Expenditures (YTD)	$37.1 million	Investment in infrastructure
Anticipated Remaining 2025 Capex	$10.0 million	Projection to year-end
Total Operating Expenses	$36.73 million	Increased by 5.7%
Interest Expense on Debt	$7.56 million	Increased by 15.4%

You should also be tracking the components that make up those rising operating expenses. The cost structure includes several key areas that management noted:

• Higher operation and maintenance expenses.
• Increased depreciation and amortization.
• Higher interest on debt.
• Rising wages and benefits costs.
• Lower Allowance for Funds Used During Construction (AFUDC).

Finance: draft 13-week cash view by Friday.

The York Water Company (YORW) - Canvas Business Model: Revenue Streams

You're looking at the core of The York Water Company (YORW)'s financial engine, which is heavily reliant on its regulated utility status. Honestly, for a utility, the revenue streams are pretty straightforward, but the numbers tell a story of steady growth, even when profitability gets squeezed by rising costs.

The regulated water service charges are definitely the primary revenue source, as you'd expect from a water utility operating in south-central Pennsylvania. This is the bread and butter, tied directly to usage and the rate base approved by the Pennsylvania Public Utility Commission.

Also critical is the revenue from regulated wastewater service charges from a growing customer base. The customer count is ticking up, which directly translates to more recurring monthly revenue. For the first nine months of 2025, the average number of water customers grew by 1,101 to reach 73,684 total customers. That growth helps offset any dips in per-customer usage.

A key, specific component of the revenue picture is the Distribution System Improvement Charge (DSIC) revenue, contributing $673,000 in Q3 2025. This charge is specifically allowed by the PUC to fund the replacement of aging infrastructure, so it's a dedicated revenue stream for capital maintenance, which is smart planning.

Overall performance shows the top line is healthy. The operating revenues for the first nine months of 2025 totaled $58,016,000. That's an increase of $1,923,000 compared to the same period in 2024. For just the third quarter of 2025, operating revenues hit $20,361,000.

Beyond the recurring service charges, The York Water Company also pulls in revenue from connection fees and contributions from developers for main extensions. This is the growth capital coming in from new construction within their service territory, which is essential for expanding the asset base without solely relying on rate base increases.

Here's a quick look at how the service revenue broke down for the first nine months of 2025, though keep in mind these figures are likely reported in thousands of dollars:

Revenue Source (9 Months Ended 9/30/2025)	Amount (Reported)
Water Utility Service Revenue - Residential Customers	$32,219
Water Utility Service Revenue - Commercial and Industrial Customers	$15,742
Total Operating Revenue (All Sources)	$58,016,000

The DSIC and customer growth are clearly driving the top-line increases, as noted in their Q3 results. Still, you have to watch the expenses, because for those same nine months, net income actually decreased by $292,000 compared to 2024, despite the revenue jump. That tells you operational costs, depreciation, and interest expenses are definitely eating into the gains from those higher revenues.

You should also be aware of other potential, albeit smaller, revenue drivers:

• Pursuit of additional bulk water contracts.
• Acquisitions of smaller water and wastewater systems.
• Cost recovery for replacing lead customer-owned service lines, recorded as a regulatory asset.

Finance: draft 13-week cash view by Friday.