The York Water Company (YORW): Modelo de Negócios Canvas [Jan-2025 Atualizado]

No cenário intrincado do gerenciamento de utilidades de água, a York Water Company (YORW) surge como um exemplo por excelência de modelagem estratégica de negócios, misturando perfeitamente serviços de infraestrutura essencial com uma excelência operacional robusta. Esse mergulho profundo na tela de negócios da Yorw revela uma abordagem meticulosamente criada que transforma a missão crítica do suprimento de água em uma empresa sustentável e centrada no cliente, equilibrando a conformidade regulatória, a inovação tecnológica e a responsabilidade da comunidade com precisão notável e insight estratégico.

The York Water Company (YORW) - Modelo de negócios: Parcerias -chave

Governos municipais no condado de York, Pensilvânia

A York Water Company atende 48 municípios em York, Adams e Lancaster Condies na Pensilvânia.

Tipo de município	Número de municípios	Cobertura de serviço
Municípios do Condado de York	35	72,9% da área de serviço total
Municípios do Condado de Adams	8	15,6% da área de serviço total
Municípios do Condado de Lancaster	5	11,5% da área de serviço total

Agências regulatórias ambientais

A empresa mantém parcerias críticas com órgãos regulatórios para garantir a qualidade e a conformidade da água.

• Departamento de Proteção Ambiental da Pensilvânia (PA DEP)
• Agência de Proteção Ambiental dos Estados Unidos (EPA)
• Safe Water Lei de Água Potável (SDWA) Parceiros de conformidade regulatória

Fornecedores de infraestrutura e equipamentos

Categoria de fornecedores	Investimento anual	Equipamento -chave
Equipamento de tratamento de água	US $ 2,3 milhões	Sistemas de filtração, bombas, medidores
Oleoduto e infraestrutura	US $ 4,7 milhões	Tubos, válvulas, rede de água

Empresas de engenharia e construção

As principais parcerias se concentram no desenvolvimento e manutenção da infraestrutura.

• Empresas de engenharia locais especializadas em infraestrutura de água municipal
• Empresas de construção com experiência especializada em utilidades de água
• Parceiros de integração de tecnologia

Organizações de utilidade e gerenciamento de água locais

Tipo de organização	Foco em parceria	Iniciativas colaborativas
Autoridades regionais de gestão de água	Compartilhamento de recursos	Programas de conservação de água
Utilitários de água adjacentes	Resposta de emergência	Suporte de infraestrutura interconectado

Investimento anual de parceria anual: US $ 7,0 milhões

The York Water Company (YORW) - Modelo de negócios: atividades -chave

Tratamento e purificação de água

A York Water Company opera 5 instalações de tratamento de água em sua área de serviço. A capacidade anual de tratamento de água atinge 30 milhões de galões por dia. O investimento em infraestrutura de tratamento de água em 2022 foi de US $ 4,2 milhões.

Localização da instalação de tratamento	Capacidade (MGD)	Investimento anual
Instalação de East York	12	US $ 1,5 milhão
West York Facility	8	US $ 1,2 milhão
Instalação de North York	6	$900,000
Instalação de South York	4	$600,000

Manutenção de infraestrutura de distribuição de água

A empresa mantém 1.200 milhas de dutos de distribuição de água. As despesas anuais de manutenção de infraestrutura em 2022 foram de US $ 6,8 milhões.

• Taxa de substituição de oleoduto: 1,5% anualmente
• Idade média do oleoduto: 65 anos
• Investimento em tecnologia de detecção de vazamentos: US $ 450.000 em 2022

Atendimento ao cliente e cobrança

Operações de atendimento ao cliente gerenciadas através do call center centralizado. Base total de clientes: 72.000 contas residenciais e comerciais.

Métrica de serviço	2022 Performance
Tempo médio de resposta	24 horas
Equipe de atendimento ao cliente	45 funcionários
Custo anual de processamento de cobrança	US $ 1,3 milhão

Monitoramento e teste da qualidade da água

Testes abrangentes da qualidade da água realizaram 365 dias por ano. Orçamento de teste de laboratório em 2022: US $ 2,1 milhões.

• Testes diários de qualidade da água: 150
• Taxa anual de conformidade da qualidade da água: 99,9%
• Pessoal de Laboratório de Qualidade da Água dedicada: 22 funcionários

Expansão e modernização da infraestrutura

O investimento em capital em expansão e modernização da infraestrutura totalizou US $ 12,5 milhões em 2022.

Projeto de modernização	Investimento	Status de conclusão
Atualização da estação de tratamento	US $ 5,2 milhões	Concluído
Substituição de pipeline	US $ 4,3 milhões	Em andamento
Instalação do medidor inteligente	US $ 3 milhões	Em andamento

The York Water Company (YORW) - Modelo de negócios: Recursos -chave

Instalações de tratamento de água

A York Water Company opera várias instalações de tratamento de água localizadas no Condado de York, Pensilvânia. A partir de 2024, a empresa mantém:

Tipo de instalação	Número de instalações	Capacidade total de tratamento
Plantas de tratamento de água	5	42 milhões de galões por dia
Sistemas de reservatório	3	1,5 bilhão de galões de armazenamento total

Rede de distribuição de água

A infraestrutura da empresa inclui:

• 1.840 milhas de rede de água
• Mais de 67.000 conexões de serviço
• Servindo aproximadamente 48 municípios

Composição da força de trabalho

Categoria de funcionários	Número de funcionários
Força de trabalho total	117
Equipe técnica	43
Pessoal operacional	35

Equipamento de teste e monitoramento de água

Recursos tecnológicos avançados incluem:

• 10 laboratórios de teste de qualidade da água de última geração
• Sistemas de monitoramento em tempo real
• Equipamento automatizado de rastreamento de qualidade da água

Direitos da água e sistemas de reservatório

Fonte de água	Área total	Direitos anuais da água
Fontes de água de propriedade	2.400 acres	48 milhões de galões por dia

The York Water Company (YORW) - Modelo de negócios: proposições de valor

Suprimento de água potável confiável e seguro

A York Water Company atende 48 municípios nos condados de York e Adams na Pensilvânia, fornecendo água para aproximadamente 195.000 clientes. A partir de 2023, a empresa mantém 2.300 milhas de rede elétrica com uma capacidade de tratamento de água de 36 milhões de galões por dia.

Métrica de serviço	Quantidade
Área de serviço total	535 milhas quadradas
Número de clientes	195,000
Comprimento da rede elétrica da água	2.300 milhas
Capacidade de tratamento	36 milhões de galões/dia

Qualidade e serviço consistentes da água

A empresa mantém 99,99% de conformidade da qualidade da água com padrões da EPA. Em 2022, os testes de qualidade da água incluíram:

• Mais de 50.000 testes de qualidade da água anualmente
• Monitoramento contínuo de parâmetros bacterianos e químicos
• Tecnologias avançadas de filtração e tratamento

Estabilidade de infraestrutura de longo prazo

Em 2023, a York Water Company investiu US $ 179,4 milhões em melhorias na infraestrutura. As despesas de capital para manutenção e atualizações de infraestrutura foram de US $ 31,1 milhões no ano fiscal de 2022.

Investimento de infraestrutura	Quantia
Investimento total de infraestrutura	US $ 179,4 milhões
2022 Despesas de capital	US $ 31,1 milhões

Gerenciamento de água ambientalmente responsável

A empresa opera três estações de tratamento de água e mantém programas de conservação de água. A taxa de perda de água é mantida em 10,2%, significativamente abaixo da média da indústria de 16%.

Utilidade regulada com preços estáveis

Regulado pela Comissão de Utilidade Pública da Pensilvânia, a fatura média de água residencial da empresa é de US $ 49,23 por mês, 12% menor que a média nacional. Os aumentos de taxa são sistematicamente aprovados por meio de processos regulamentados.

Métrica de precificação	Valor
Conta residencial mensal média	$49.23
Taxa de perda de água	10.2%

The York Water Company (YORW) - Modelo de Negócios: Relacionamentos do Cliente

Suporte direto ao atendimento ao cliente

A York Water Company mantém uma equipe de atendimento ao cliente dedicada disponível durante o horário comercial. Em 2023, a empresa lidou com 42.786 interações de atendimento ao cliente, com um tempo médio de resposta de 17 minutos.

Canal de serviço	Interações totais em 2023	Tempo médio de resolução
Suporte telefônico	27,543	14 minutos
Suporte por e -mail	12,354	22 minutos
Apoio pessoal	2,889	35 minutos

Cobrança on -line e gerenciamento de contas

A empresa fornece ao gerenciamento de contas digitais os seguintes recursos:

• Plataforma de pagamento de conta on -line
• Painel de rastreamento de uso
• Declarações de cobrança digital

Métricas de plataforma digital	2023 dados
Total de usuários de contas online	68,542
Porcentagem de pagamento da conta digital	63.4%
Downloads de aplicativos móveis	22,317

Comunicação regular sobre a qualidade da água

A York Water Company fornece relatórios abrangentes de qualidade da água anualmente, cobrindo 100% de sua área de serviço. Em 2023, a empresa conduziu 14.672 testes de qualidade da água.

Programas de envolvimento da comunidade

As iniciativas de envolvimento da comunidade incluem:

• Oficinas educacionais de conservação de água
• Programas de parceria escolar local
• Eventos de sustentabilidade ambiental

Programa comunitário	2023 Participação
Oficinas de conservação de água	1.246 participantes
Programas de parceria escolar	7 escolas locais
Eventos ambientais	4 grandes eventos

Práticas transparentes de relatórios e cobrança

A Companhia mantém o faturamento transparente com declarações mensais detalhadas e relatórios financeiros anuais arquivados em órgãos regulatórios.

Métrica de transparência de cobrança	2023 desempenho
Taxa de precisão de cobrança	99.7%
Queixas de cobrança de clientes	0,03% do total de contas

The York Water Company (YORW) - Modelo de Negócios: Canais

Centros de atendimento ao cliente

A partir de 2024, a York Water Company mantém os centros de atendimento ao cliente com os seguintes detalhes operacionais:

Métrica	Valor
Volume anual de chamada	78.425 interações com os clientes
Tempo médio de espera	3,2 minutos
Representantes de atendimento ao cliente	22 funcionários em tempo integral
Horário de funcionamento	Segunda a sexta -feira, 8:00 - 18:00

Portal da Web online

A plataforma digital da empresa fornece os seguintes recursos:

• Funcionalidade de pagamento da conta
• Gerenciamento de contas
• Rastreamento de uso de água
• Solicitação de solicitação de serviço

Web Portal Métrica	2024 Estatísticas
Usuários ativos mensais	42.567 clientes
Taxa de pagamento de fatura online	68,3% do total de clientes
Plataforma compatível com móveis	Design 100% responsivo

Aplicativo móvel

Especificações do canal de aplicativo móvel:

Métrica de aplicativo móvel	2024 dados
Downloads de aplicativos totais	37,214
Usuários ativos mensais	24,856
App Store Classificação	4.6/5

Escritórios de cobrança física

Detalhes operacionais do canal físico:

Localização	Endereço	Horário de funcionamento
Escritório principal	130 E Market Street, York, PA 17401	Segunda a sexta -feira, 8:00 - 17:00
Centro de Atendimento ao Cliente	2428 Concord Road, York, PA 17402	Segunda a sexta -feira, 8:30 - 16:30

Sessões de informações da comunidade local

Métricas de canal de engajamento da comunidade:

Tipo de sessão	2024 Frequência	Participação média
Workshops de qualidade da água	12 sessões anuais	45-60 participantes por sessão
Reuniões de atualização de infraestrutura	6 sessões anuais	35-50 participantes por sessão

The York Water Company (YORW) - Modelo de negócios: segmentos de clientes

Consumidores de água residencial

A partir de 2023, a York Water Company atende a aproximadamente 71.200 conexões residenciais nos condados de York e Adams na Pensilvânia.

Segmento de clientes	Número de conexões	Porcentagem da base total de clientes
Clientes residenciais	71,200	83.5%

Clientes comerciais e industriais

A empresa fornece serviços de água para 10.500 clientes comerciais e industriais na região.

Tipo de cliente	Número de conexões	Receita anual da água
Clientes comerciais	8,700	US $ 4,2 milhões
Clientes industriais	1,800	US $ 3,7 milhões

Clientes do governo municipal

A York Water Company atende 13 municípios nos condados de York e Adams.

• Contratos de água do governo municipal total: 13
• Receita anual do Serviço de Água Municipal: US $ 2,5 milhões

Usuários de água agrícola

A empresa suporta necessidades de água agrícola na região com ofertas de serviços especializados.

Categoria de cliente agrícola	Número de conexões	Volume de uso de água
Clientes agrícolas e agrícolas	450	1,2 milhão de galões por dia

Clientes institucionais regionais

A York Water Company fornece serviços de água a vários clientes institucionais da região.

• Instituições educacionais: 35 conexões
• Instalações de saúde: 22 conexões
• Edifícios governamentais: 17 conexões
• Receita anual do cliente institucional total: US $ 1,8 milhão

The York Water Company (YORW) - Modelo de negócios: estrutura de custos

Despesas de manutenção de infraestrutura

Para o ano fiscal de 2023, a York Water Company relatou despesas de manutenção de infraestrutura, totalizando US $ 9,4 milhões. Isso inclui custos associados à manutenção de redes de distribuição de água, reparos de pipeline e atualizações de infraestrutura.

Categoria de manutenção de infraestrutura	Valor da despesa ($)
Reparos de pipeline	3,750,000
Manutenção da rede de distribuição	4,200,000
Atualizações de infraestrutura	1,450,000

Custos de tratamento e purificação de água

O tratamento de água e as despesas de purificação para 2023 foram de aproximadamente US $ 6,2 milhões, cobrindo tratamentos químicos, processos de filtração e medidas de controle de qualidade.

• Custos de tratamento químico: US $ 2.100.000
• Manutenção do sistema de filtração: US $ 1.850.000
• Teste de qualidade da água: US $ 750.000
• Manutenção de equipamentos de purificação: US $ 1.500.000

Salários e benefícios dos funcionários

A compensação total dos funcionários para 2023 totalizou US $ 12,6 milhões, incluindo salários, seguro de saúde, benefícios de aposentadoria e outras despesas relacionadas ao pessoal.

Categoria de compensação	Valor da despesa ($)
Salários da base	8,750,000
Seguro de saúde	2,100,000
Benefícios de aposentadoria	1,250,000
Outras despesas de pessoal	500,000

Investimentos de conformidade regulatória

Os investimentos em conformidade regulatória para 2023 foram de US $ 3,8 milhões, abordando regulamentos ambientais, padrões de qualidade da água e requisitos de segurança.

• Conformidade ambiental: US $ 1.600.000
• Investimentos regulatórios da qualidade da água: US $ 1.250.000
• Medidas de conformidade de segurança: US $ 950.000

Atualizações de tecnologia e equipamentos

As despesas de atualização de tecnologia e equipamentos para 2023 totalizaram US $ 5,3 milhões, concentrando -se na modernização de sistemas de gerenciamento de água e infraestrutura tecnológica.

Categoria de atualização da tecnologia	Valor da despesa ($)
Sistemas de gerenciamento de água	2,250,000
Equipamento de monitoramento	1,750,000
Infraestrutura digital	1,300,000

The York Water Company (YORW) - Modelo de negócios: fluxos de receita

Cobranças de serviço de água residencial

Para o ano fiscal de 2023, a York Water Company relatou receita residencial de serviço de água de US $ 41,8 milhões. A conta média de água residencial era de aproximadamente US $ 52,43 por mês.

Segmento de clientes	Receita anual	Conta mensal média
Clientes residenciais	US $ 41,8 milhões	$52.43

Taxas de uso de água comercial

O uso comercial de água gerou US $ 12,6 milhões em receita para a empresa em 2023. Os clientes comerciais foram cobrados em uma estrutura de taxas em camadas com base no consumo de água.

Tipo de cliente comercial	Receita anual
Industrial	US $ 6,3 milhões
Pequenas empresas	US $ 3,7 milhões
Edifícios Municipais	US $ 2,6 milhões

Taxas de conexão de infraestrutura

A Companhia coletou US $ 3,2 milhões em taxas de conexão de infraestrutura durante 2023. Essas taxas são cobradas por novas conexões de serviço de água e expansões do sistema.

• Novas conexões residenciais: US $ 2,1 milhões
• Taxas de conexão comercial: US $ 1,1 milhão

Contratos de abastecimento de água municipais

Os contratos municipais de abastecimento de água contribuíram com US $ 8,5 milhões para a receita da empresa em 2023. A Companhia atende a vários municípios na Pensilvânia.

Município	Valor do contrato
Cidade de York	US $ 3,6 milhões
Municípios suburbanos	US $ 4,9 milhões

Aumentos regulados da taxa de utilidade

A Comissão de Utilidade Pública da Pensilvânia aprovou um 4,7% de aumento da taxa Para a York Water Company em 2023, gerando receita adicional de aproximadamente US $ 5,3 milhões.

• Receita de aumento da taxa total: US $ 5,3 milhões
• Aumentar a taxa de taxa aprovada porcentagem: 4,7%

The York Water Company (YORW) - Canvas Business Model: Value Propositions

The core value proposition of The York Water Company centers on providing an essential, non-discretionary service with a history of stability and proactive investment in its physical assets. This translates directly into security for the customer base.

Highly reliable, uninterrupted supply of safe drinking water

You rely on The York Water Company for a fundamental necessity, and the numbers back up their operational commitment. The company supplies over 24 million gallons of water every day to its customers. This reliability is underpinned by ongoing capital deployment, with $37.1 million invested in capital projects during the first nine months of 2025 alone, demonstrating a commitment to service reliability for its growing customer base. Furthermore, the company is actively addressing public health concerns by replacing lead service lines, including customer-owned ones when identified, as part of a program approved by the Pennsylvania Public Utility Commission (PUC) to span a nine-year span.

Over 200 years of continuous service as the oldest investor-owned utility

This isn't a new operation; The York Water Company has operated continuously since 1816. This longevity, spanning over 209 years as of 2025, provides a deep institutional knowledge base for managing water and wastewater systems across the 57 municipalities it serves in Pennsylvania. This history is a direct value proposition of stability, especially since the company has never missed a dividend.

Environmental stewardship and watershed protection programs

Stewardship is embedded in their capital planning, ensuring compliance and system longevity. Investments are specifically directed toward projects required by the Department of Environmental Protection, such as construction projects for company-owned dams to ensure they remain safe and effective for years to come. This proactive regulatory compliance is a key part of maintaining long-term operational viability.

Predictable, regulated pricing for essential water and wastewater services

While rates are subject to regulatory review, the structure offers predictability, being the first general rate increase request since 2022. The May 30, 2025, filing sought a total annual revenue increase of $24.2 million. The value here is that even with the proposed increase, the average cost of 1,000 gallons of water would remain slightly more than a penny per gallon. The regulatory process itself, though it can cause timing uncertainty (with a final PUC decision due by March 1, 2026), ensures that pricing is tied to approved costs and investments.

Here's a quick look at the proposed impact on the typical residential customer from the May 2025 filing:

Service Type	Proposed Monthly Increase	Annualized Increase
Water	Additional $14.16 per month	$170
Wastewater	Additional $35.85 per month	$430

The pricing structure is also supported by revenue streams like the Distribution System Improvement Charge (DSIC), which was at 2.20% effective January 1, 2025, specifically to fund infrastructure upgrades.

Infrastructure investment to ensure long-term system resiliency

The commitment to resiliency is quantified by the scale of planned capital spending. The York Water Company is anchoring its rate request on a planned investment of $145 million in water and wastewater system improvements through February 2027. This investment covers replacing aging water mains-nearly 30 miles of aging pipeline, about 3% of the total in service, was replaced as part of this strategy.

The utility's focus on capital expenditure in 2025 is clear:

• Invested $37.1 million in capital projects year-to-date as of Q3 2025.
• Planned an additional $10 million for construction projects for the remainder of 2025.
• The Q1 2025 plan included an estimated additional $36.7 million for the rest of 2025.
• The company serves over 212,000 people.

These investments are designed to reduce costs associated with main breaks and leaks while improving pipe efficiency and reducing energy demand.

The York Water Company (YORW) - Canvas Business Model: Customer Relationships

The York Water Company delivers a regulated, transactional service built on standardized processes for billing and service delivery across its extensive service territory.

The company serves water and wastewater customers in portions of 57 municipalities within four counties in south-central Pennsylvania: York, Adams, Franklin, and Lancaster. As of the third quarter of 2025, the average number of water customers was 73,684, an increase of 1,101 from the prior year, and wastewater customers stood at 7,115, an increase of 530. The company provides water to over 212,000 residents. The Pennsylvania Public Utility Commission (PAPUC) has recognized The York Water Company as an industry leader for professional performance.

Metric	Water Customers (Average)	Wastewater Customers (Average)
End of Q3 2024	72,583	6,585
End of Q3 2025	73,684	7,115
Increase (YTD 2025)	1,101	530

Transactional interactions are managed through standardized billing, with the company focusing on minimizing costs through efforts like paperless billing and expanding online services. Customers can manage payments for both water and municipal wastewater services in one place.

Community engagement and local sponsorships are used to build goodwill within the service area.

• Sponsorship of the YMCA of the Roses Turkey Trot.
• Active as a Street 2 Creek Sponsor.
• Participation in National Drinking Water Week 2025.
• Involvement in the 'York St. Patrick's Day Parade'.

A dedicated customer service center handles high-touch issue resolution and inquiries, offering direct contact points for support.

• Customer Service phone number: 717-845-3601.
• Customer Service email: customer.service@yorkwater.com.
• Resources available include guides in the Customer Education Center and information on customer rights regarding billing, credit, dispute, and shutoff practices.
• The company also manages the Water Service Line Protection Plan for customer-owned line maintenance.

The York Water Cares (YWC) program offers financial assistance to vulnerable customers, administered in partnership with The Salvation Army and Community Progress Council.

The 2025 YWC program applications were paused effective March 13, 2025, due to customer demand. For context, in 2024, The York Water Company provided $40,000 for distribution through this program. This assistance is limited to one time per year for a qualifying customer. Historically, the grant provided up to $200 per year to qualified customers.

Customer relationships are significantly impacted by regulated rate-setting processes, which involve public hearings and formal filings with the PAPUC.

On May 30, 2025, The York Water Company filed for its first general rate increase since 2022, seeking an annual revenue increase of $24.2 million. This request is tied to $145 million in capital investments made since the last rate case. The proposed increase breaks down to approximately $20.3 million for water service and $3.8 million for wastewater service. If fully approved, the typical residential customer would see an increase of $14.16 per month for water and $35.85 per month for wastewater. The PUC voted to suspend and investigate the proposals, with a final decision due by March 1, 2026. Public input hearings were scheduled for August 26, 2025.

The potential impact on a typical residential gravity customer, based on the full request, is detailed below:

Service Type	Monthly Increase Requested	Annual Revenue Increase Sought
Water (Gravity)	$14.16 (or $10.48 in another filing)	$20.3 million
Wastewater	$35.85 (or a range of $6.70 to $38.54)	$3.8 million (or $3.9 million in another filing)

The York Water Company (YORW) - Canvas Business Model: Channels

You're looking at how The York Water Company gets its service and information out to its customers. It's a utility, so the channels are heavily weighted toward physical infrastructure and regulatory compliance, but they certainly use modern communication methods too.

Physical network of water and wastewater distribution mains and service lines

The core channel is the physical system itself, which is undergoing significant investment to maintain reliability. The York Water Company operates within a franchised territory covering portions of 57 municipalities in four counties: Adams, Franklin, York, and Lancaster in south-central Pennsylvania.

The scale of this physical channel includes:

• Water main infrastructure in service as of 2024: over 5 million feet.
• Water main replacement in the last rate case cycle: nearly 30 miles.
• Annual target for lead customer-owned service line replacement: up to 400 lines.

The capital investment channeled into this physical network is substantial, with The York Water Company requesting recovery for $145 million in capital expenditures made through February 2027 since the last rate filing. For the first nine months of 2025 alone, construction expenditures totaled $37.1 million.

Direct billing and customer service via phone, web, and physical office

Getting the bill out and handling customer inquiries is managed through several direct channels. The customer base served by The York Water Company is over 212,000 people in its territory.

Here's a look at the customer base growth through the first three quarters of 2025:

Metric	As of Q4 2024 (Approx.)	As of Q3 2025 (Approx.)	Increase (Units)
Average Water Customers	72,415	73,684	1,101
Wastewater Customers	6,521	7,115	530

Customer service interactions are a key channel. In 2024, The York Water Company reported that calls were answered in 30 seconds or less, and they received no formal PUC customer complaints. You can reach them directly at 1-800-750-5561.

Public notices and regulatory filings with the PUC

Regulatory compliance mandates specific communication channels with the Pennsylvania Public Utility Commission (PUC). The York Water Company filed for a general rate increase on May 30, 2025, with the docket number R-2025-3053442.

The proposed revenue increases sought were:

• Water service: $20.3 million annually.
• Wastewater service: $3.9 million annually.

The PUC voted 5-0 on July 10, 2025, to suspend and investigate the proposals, with a final decision due by March 1, 2026. The company mailed a customer notice describing the proposed changes.

Company website and investor relations for financial transparency

The York Water Company uses its website and investor relations to disseminate financial performance data. For the third quarter ending September 30, 2025, the Total Operating Revenue was $20.361 million.

Key financial metrics for the nine months ending September 30, 2025, include:

Financial Metric	Amount (Nine Months Ended 9/30/2025)
Total Operating Revenues	$58,016,000
Net Income	$14,891,000
Basic Earnings Per Share	$1.03
Water Utility Service Revenue (Residential)	$32,219 (for the three months)

The Distribution System Improvement Charge (DSIC) is a mechanism used to recover infrastructure costs, which contributes to reported revenues.

Local media and community outreach for service alerts

For immediate service alerts or general public information, The York Water Company utilizes local media and direct customer communication, such as mailing notices about rate cases. The company also provides updates on operational status, like the drought watch declared for Franklin County, which prompted calls for voluntary reductions in nonessential water use. You can find documents related to the rate case on the PUC website, or contact The York Water Company directly.

The York Water Company (YORW) - Canvas Business Model: Customer Segments

The York Water Company (YORW) serves a diverse base across southcentral Pennsylvania, providing water and wastewater services within its franchised territory across portions of 57 municipalities in Adams, Franklin, Lancaster, and York counties. As of late 2025, the company honors its commitment to provide service to over 212,000 people.

The customer base is segmented across several key groups, with growth primarily driven by acquisitions and organic expansion within the service territory. The most recent reported figures from the third quarter of 2025 reflect this growth:

• The average number of water customers reached 73,684.
• The average number of wastewater customers reached 7,115.

You can see the recent customer base evolution here:

Customer Type	Average Customers (Nine Months Ended Sept 30, 2025)	Average Customers (Year Ended Dec 31, 2024)	Customer Increase (Water: 2024 vs 2023)
Water Customers	73,684	72,415	999
Wastewater Customers	7,115	6,521	522

Residential customers form the core of the water revenue stream. For the three months ended September 30, 2025, water utility service revenue from this segment totaled $11,343 (in thousands). The proposed rate increase in May 2025 indicated that the typical residential gravity customer would see an additional monthly water cost of approximately $10.48 (a 21.9% increase) if approved.

Commercial businesses and Industrial users are grouped for revenue reporting purposes, requiring reliable supply for their operations. For the three months ended September 30, 2025, the combined water utility service revenue from commercial and industrial customers was $5,592 (in thousands). These industrial users often require high-volume, reliable water supply, which The York Water Company sources primarily from the Codorus Creek, supplemented by a pipeline from the Susquehanna River.

Municipalities and bulk water purchasers are served through the general distribution system, with revenue growth also supported by the Distribution System Improvement Charge (DSIC). The company filed a rate increase request in May 2025 seeking a 28.9% increase in water rates and a 44.5% increase in wastewater rates, which would generate an approximate overall annual revenue increase of $20.3 million for water service.

Wastewater customers include a recent strategic addition. The York Water Company closed on the acquisition of the Pine Run Retirement Community water system in December 2024, adding nearly 140 residential water customers. Furthermore, an agreement was reached on September 16, 2025, to acquire the wastewater system assets for the same community, which will add 141 wastewater customers upon full community build-out, consolidating both water and wastewater utility services for that location.

Finance: draft 13-week cash view by Friday.

The York Water Company (YORW) - Canvas Business Model: Cost Structure

You're looking at the core expenses that keep The York Water Company running, which are heavily weighted toward maintaining a vast, aging utility plant. The cost structure is dominated by necessary, non-negotiable infrastructure spending and the associated operational drag.

The most significant outlay is capital expenditure (capex) for upkeep and growth. The total projected capital expenditure for 2025 is set at $47.1 million. This figure is the sum of what was already spent and what is still planned for the year.

Here's the quick math on that capex: For the nine months ended September 30, 2025, The York Water Company invested $37.1 million in construction expenditures. Management anticipated allocating an additional $10.0 million for the remainder of 2025 for mains, software upgrades, and routine infrastructure work. That brings the full-year projection to $47.1 million. This continuous investment drives up other costs, namely depreciation.

Operation and maintenance (O&M) expenses are definitely rising, putting pressure on the bottom line despite revenue growth. For the first nine months of 2025, overall operating expenses rose by 5.7% year-over-year, reaching $36.73 million. This increase was a key factor offsetting higher operating revenues for the nine-month period.

Interest expense on debt is a growing line item you need to watch closely, especially with that higher capex needing financing. For the first nine months of 2025, interest on debt hit $7.56 million. This represented a significant 15.4% surge compared to the same period last year.

Depreciation and amortization expense continues its upward trend, a direct result of the continuous utility plant investment. Increased depreciation was cited as a major offset to revenue gains for the first nine months of 2025. To give you some context, in 2024, depreciation and amortization expense was about $1.216 million higher than in 2023, and the expectation for 2025 was for this expense to continue rising.

The specialized workforce requires significant investment in compensation and future security. In 2024, wages and benefits alone increased by approximately $1.007 million. For the third quarter of 2025, increased wages and benefits were specifically named as a driver for the rise in operating expenses.

Here is a breakdown of some key cost components for the first nine months of 2025 compared to the prior year:

Cost Component	Period Ended September 30, 2025 (Nine Months)	Change from Prior Year (Nine Months)
Capital Expenditures (YTD)	$37.1 million	Investment in infrastructure
Anticipated Remaining 2025 Capex	$10.0 million	Projection to year-end
Total Operating Expenses	$36.73 million	Increased by 5.7%
Interest Expense on Debt	$7.56 million	Increased by 15.4%

You should also be tracking the components that make up those rising operating expenses. The cost structure includes several key areas that management noted:

• Higher operation and maintenance expenses.
• Increased depreciation and amortization.
• Higher interest on debt.
• Rising wages and benefits costs.
• Lower Allowance for Funds Used During Construction (AFUDC).

Finance: draft 13-week cash view by Friday.

The York Water Company (YORW) - Canvas Business Model: Revenue Streams

You're looking at the core of The York Water Company (YORW)'s financial engine, which is heavily reliant on its regulated utility status. Honestly, for a utility, the revenue streams are pretty straightforward, but the numbers tell a story of steady growth, even when profitability gets squeezed by rising costs.

The regulated water service charges are definitely the primary revenue source, as you'd expect from a water utility operating in south-central Pennsylvania. This is the bread and butter, tied directly to usage and the rate base approved by the Pennsylvania Public Utility Commission.

Also critical is the revenue from regulated wastewater service charges from a growing customer base. The customer count is ticking up, which directly translates to more recurring monthly revenue. For the first nine months of 2025, the average number of water customers grew by 1,101 to reach 73,684 total customers. That growth helps offset any dips in per-customer usage.

A key, specific component of the revenue picture is the Distribution System Improvement Charge (DSIC) revenue, contributing $673,000 in Q3 2025. This charge is specifically allowed by the PUC to fund the replacement of aging infrastructure, so it's a dedicated revenue stream for capital maintenance, which is smart planning.

Overall performance shows the top line is healthy. The operating revenues for the first nine months of 2025 totaled $58,016,000. That's an increase of $1,923,000 compared to the same period in 2024. For just the third quarter of 2025, operating revenues hit $20,361,000.

Beyond the recurring service charges, The York Water Company also pulls in revenue from connection fees and contributions from developers for main extensions. This is the growth capital coming in from new construction within their service territory, which is essential for expanding the asset base without solely relying on rate base increases.

Here's a quick look at how the service revenue broke down for the first nine months of 2025, though keep in mind these figures are likely reported in thousands of dollars:

Revenue Source (9 Months Ended 9/30/2025)	Amount (Reported)
Water Utility Service Revenue - Residential Customers	$32,219
Water Utility Service Revenue - Commercial and Industrial Customers	$15,742
Total Operating Revenue (All Sources)	$58,016,000

The DSIC and customer growth are clearly driving the top-line increases, as noted in their Q3 results. Still, you have to watch the expenses, because for those same nine months, net income actually decreased by $292,000 compared to 2024, despite the revenue jump. That tells you operational costs, depreciation, and interest expenses are definitely eating into the gains from those higher revenues.

You should also be aware of other potential, albeit smaller, revenue drivers:

• Pursuit of additional bulk water contracts.
• Acquisitions of smaller water and wastewater systems.
• Cost recovery for replacing lead customer-owned service lines, recorded as a regulatory asset.

Finance: draft 13-week cash view by Friday.