The York Water Company (YORW): Business Model Canvas [Jan-2025 Mis à jour]

Dans le paysage complexe de la gestion des services publics de l'eau, la York Water Company (YORW) apparaît comme un exemple par excellence de modélisation stratégique des entreprises, mélangeant de manière transparente des services d'infrastructure essentiels avec une excellence opérationnelle robuste. Cette plongée profonde dans le canevas du modèle commercial de Yorw révèle une approche méticuleusement conçue qui transforme la mission critique de l'approvisionnement en eau en une entreprise durable et centrée sur le client, l'équilibre entre la conformité réglementaire, l'innovation technologique et la responsabilité de la communauté avec une précision remarquable et une perspicacité stratégique.

The York Water Company (YORW) - Modèle commercial: partenariats clés

Gouvernements municipaux du comté de York, Pennsylvanie

La York Water Company dessert 48 municipalités dans les comtés de York, d'Adams et de Lancaster en Pennsylvanie.

Type de municipalité	Nombre de municipalités	Couverture de service
Municipalités du comté de York	35	72,9% de la zone de service totale
Municipalités du comté d'Adams	8	15,6% de la zone de service totale
Municipalités du comté de Lancaster	5	11,5% de la zone de service totale

Agences de réglementation environnementale

La société maintient des partenariats critiques avec les organismes de réglementation pour assurer la qualité et la conformité de l'eau.

• Département de la protection de l'environnement de Pennsylvanie (PA DEP)
• Agence américaine de protection de l'environnement (EPA)
• Partners de conformité réglementaire de la loi sur l'eau potable (SDWA)

Fournisseurs d'infrastructure et d'équipement

Catégorie des fournisseurs	Investissement annuel	Équipement clé
Équipement de traitement de l'eau	2,3 millions de dollars	Systèmes de filtration, pompes, compteurs
Pipeline et infrastructure	4,7 millions de dollars	Tuyaux, vannes, conduites d'eau

Entreprises d'ingénierie et de construction

Les partenariats clés se concentrent sur le développement et la maintenance des infrastructures.

• Des entreprises d'ingénierie locales spécialisées dans les infrastructures d'eau municipales
• Des entreprises de construction ayant une expertise spécialisée sur les services publics de l'eau
• Partenaires d'intégration technologique

Organisations locales des services publics et de la gestion de l'eau

Type d'organisation	Focus de partenariat	Initiatives de collaboration
Autorités régionales de gestion de l'eau	Partage de ressources	Programmes de conservation de l'eau
Services d'eau adjacents	Réponse d'urgence	Support d'infrastructure interconnecté

Investissement total de partenariat annuel: 7,0 millions de dollars

The York Water Company (Yorw) - Modèle d'entreprise: activités clés

Traitement et purification de l'eau

La York Water Company exploite 5 installations de traitement de l'eau dans sa zone de service. La capacité annuelle de traitement de l'eau atteint 30 millions de gallons par jour. L'investissement des infrastructures de traitement de l'eau en 2022 était de 4,2 millions de dollars.

Emplacement de l'installation de traitement	Capacité (MGD)	Investissement annuel
East York Facility	12	1,5 million de dollars
West York Facility	8	1,2 million de dollars
Installation de North York	6	$900,000
Installation de South York	4	$600,000

Entretien d'infrastructures de distribution d'eau

La société maintient 1 200 miles de pipelines de distribution d'eau. Les dépenses annuelles de maintenance des infrastructures en 2022 étaient de 6,8 millions de dollars.

• Taux de remplacement du pipeline: 1,5% par an
• Âge du pipeline moyen: 65 ans
• Investissement technologique de détection des fuites: 450 000 $ en 2022

Service client et facturation

Opérations de service à la clientèle gérées par le centre d'appels centralisés. Base de clientèle totale: 72 000 comptes résidentiels et commerciaux.

Métrique de service	2022 Performance
Temps de réponse moyen	24 heures
Personnel du service à la clientèle	45 employés
Coût annuel de traitement de facturation	1,3 million de dollars

Surveillance et tests de la qualité de l'eau

Des tests complets de qualité de l'eau ont effectué 365 jours par an. Budget de test de laboratoire en 2022: 2,1 millions de dollars.

• Tests quotidiens de la qualité de l'eau: 150
• Taux de conformité annuelle de la qualité de l'eau: 99,9%
• Personnel de laboratoire de qualité de l'eau dédiée: 22 employés

Expansion et modernisation des infrastructures

L'investissement en capital dans l'expansion des infrastructures et la modernisation ont totalisé 12,5 millions de dollars en 2022.

Projet de modernisation	Investissement	Statut d'achèvement
Mise à niveau de l'usine de traitement	5,2 millions de dollars	Complété
Remplacement du pipeline	4,3 millions de dollars	En cours
Installation de compteur intelligent	3 millions de dollars	En cours

The York Water Company (YORW) - Modèle d'entreprise: Ressources clés

Installations de traitement de l'eau

La York Water Company exploite plusieurs installations de traitement de l'eau situées dans le comté de York, en Pennsylvanie. En 2024, la société maintient:

Type d'installation	Nombre d'installations	Capacité totale de traitement
Plantes de traitement de l'eau	5	42 millions de gallons par jour
Systèmes de réservoir	3	1,5 milliard de gallons stockage total

Réseau de distribution d'eau

L'infrastructure de l'entreprise comprend:

• 1 840 miles de conduites d'eau
• Plus de 67 000 connexions de service
• Desservant environ 48 municipalités

Composition de la main-d'œuvre

Catégorie des employés	Nombre d'employés
Total de main-d'œuvre	117
Personnel technique	43
Personnel opérationnel	35

Équipement de test et de surveillance de l'eau

Les ressources technologiques avancées comprennent:

• 10 laboratoires de test de qualité de l'eau de pointe
• Systèmes de surveillance en temps réel
• Équipement automatisé de suivi de la qualité de l'eau

Droits de l'eau et systèmes de réservoir

Source d'eau	Superficie totale	Droits de l'eau annuels
Sources d'eau possédées	2 400 acres	48 millions de gallons par jour

The York Water Company (YORW) - Modèle d'entreprise: propositions de valeur

Approvisionnement en eau potable fiable et sûre

La York Water Company dessert 48 municipalités dans les comtés de York et Adams en Pennsylvanie, fournissant de l'eau à environ 195 000 clients. En 2023, la société conserve 2 300 miles de conduites d'eau avec une capacité de traitement de l'eau de 36 millions de gallons par jour.

Métrique de service	Quantité
Zone de service total	535 miles carrés
Nombre de clients	195,000
Longueur du secteur de l'eau	2 300 miles
Capacité de traitement	36 millions de gallons / jour

Qualité et service cohérents de l'eau

La société maintient 99,99% de conformité de la qualité de l'eau avec les normes de l'EPA. En 2022, les tests de qualité de l'eau comprenaient:

• Plus de 50 000 tests de qualité de l'eau par an
• Surveillance continue des paramètres bactériens et chimiques
• Technologies de filtration et de traitement avancées

Stabilité à long terme des infrastructures

En 2023, la York Water Company a investi 179,4 millions de dollars dans l'amélioration des infrastructures. Les dépenses en capital pour la maintenance et les mises à niveau des infrastructures étaient de 31,1 millions de dollars au cours de l'exercice 2022.

Investissement en infrastructure	Montant
Investissement total d'infrastructure	179,4 millions de dollars
2022 dépenses en capital	31,1 millions de dollars

Gestion de l'eau environnementale

L'entreprise exploite trois usines de traitement de l'eau et conserve des programmes de conservation de l'eau. Le taux de perte d'eau est maintenu à 10,2%, nettement inférieur à la moyenne de l'industrie de 16%.

Utilité réglementée avec des prix stables

Réglementée par la Pennsylvania Public Utility Commission, le projet de loi sur la résidentiel moyen de la société est de 49,23 $ par mois, soit 12% inférieur à la moyenne nationale. Les augmentations de taux sont systématiquement approuvées par le biais de processus réglementés.

Tarification métrique	Valeur
Facture résidentielle mensuelle moyenne	$49.23
Taux de perte d'eau	10.2%

The York Water Company (YORW) - Modèle d'entreprise: relations clients

Assistance directe du service client

La York Water Company maintient une équipe de service client dédiée disponible pendant les heures d'ouverture. En 2023, la société a géré 42 786 interactions de service à la clientèle, avec un temps de réponse moyen de 17 minutes.

Canal de service	Interactions totales en 2023	Temps de résolution moyen
Support téléphonique	27,543	14 minutes
Assistance par e-mail	12,354	22 minutes
Soutien en personne	2,889	35 minutes

Facturation en ligne et gestion des comptes

La société fournit une gestion des comptes numériques les fonctionnalités suivantes:

• Plateforme de paiement de factures en ligne
• Tableau de bord de suivi de l'utilisation
• Instructions de facturation numérique

Métriques de plate-forme numérique	2023 données
Utilisateurs totaux de compte en ligne	68,542
Pourcentage de paiement de factures numériques	63.4%
Téléchargements d'applications mobiles	22,317

Communication régulière sur la qualité de l'eau

La York Water Company fournit des rapports complets de qualité de l'eau chaque année, couvrant 100% de sa zone de service. En 2023, la société a effectué 14 672 tests de qualité de l'eau.

Programmes d'engagement communautaire

Les initiatives de participation communautaire comprennent:

• Ateliers éducatifs de conservation de l'eau
• Programmes de partenariat scolaire local
• Événements de durabilité environnementale

Programme communautaire	2023 Participation
Ateliers de conservation de l'eau	1 246 participants
Programmes de partenariat scolaire	7 écoles locales
Événements environnementaux	4 événements majeurs

Pratiques transparentes de rapports et de facturation

La Société maintient une facturation transparente avec des déclarations mensuelles détaillées et des rapports financiers annuels déposés auprès des organismes de réglementation.

Métrique de transparence de facturation	Performance de 2023
Taux de précision de facturation	99.7%
Plaintes de facturation des clients	0,03% du total des factures

The York Water Company (YORW) - Modèle d'entreprise: canaux

Centres d'appels de service client

En 2024, la York Water Company maintient les centres d'appels de service à la clientèle avec les détails opérationnels suivants:

Métrique	Valeur
Volume d'appel annuel	78 425 interactions client
Temps d'attente moyen	3,2 minutes
Représentants du service à la clientèle	22 employés à temps plein
Heures d'opération	Du lundi au vendredi, de 8h00 à 18h00

Portail Web en ligne

La plate-forme numérique de l'entreprise offre les fonctionnalités suivantes:

• Fonctionnalité de paiement des factures
• Gestion des comptes
• Suivi de l'utilisation de l'eau
• Soumissions de demande de service

Métrique du portail Web	2024 statistiques
Utilisateurs actifs mensuels	42 567 clients
Taux de paiement des factures en ligne	68,3% du total des clients
Plate-forme compatible mobile	Design à 100% réactif

Application mobile

Spécifications des canaux d'application mobile:

Métrique de l'application mobile	2024 données
Total des téléchargements d'applications	37,214
Utilisateurs actifs mensuels	24,856
Note de l'App Store	4.6/5

Bureaux de facturation physique

Détails opérationnels du canal physique:

Emplacement	Adresse	Heures d'opération
Bureau principal	130 E Market Street, York, PA 17401	Du lundi au vendredi, de 8h00 à 17h00
Centre de service à la clientèle	2428 Concord Road, York, PA 17402	Du lundi au vendredi, de 8 h 30 à 16 h 30

Séances d'information communautaire locales

Métriques des canaux d'engagement communautaire:

Type de session	2024 Fréquence	Fréquentation moyenne
Ateliers de qualité de l'eau	12 séances annuelles	45-60 participants par session
Réunions de mise à jour des infrastructures	6 séances annuelles	35-50 participants par session

The York Water Company (YORW) - Modèle d'entreprise: segments de clientèle

Consommateurs d'eau résidentiels

En 2023, la York Water Company dessert environ 71 200 liens résidentiels dans les comtés de York et Adams en Pennsylvanie.

Segment de clientèle	Nombre de connexions	Pourcentage de la clientèle totale
Clients résidentiels	71,200	83.5%

Clients commerciaux et industriels

L'entreprise fournit des services d'eau à 10 500 clients commerciaux et industriels de la région.

Type de client	Nombre de connexions	Revenus annuels de l'eau
Clients commerciaux	8,700	4,2 millions de dollars
Clients industriels	1,800	3,7 millions de dollars

Clients du gouvernement municipal

York Water Company dessert 13 municipalités dans les comtés de York et d'Adams.

• Total des contrats d'eau du gouvernement municipal: 13
• Revenus de services municipaux municipaux: 2,5 millions de dollars

Utilisateurs de l'eau agricole

La société répond aux besoins en eau agricole dans la région avec des offres de services spécialisées.

Catégorie de clients agricoles	Nombre de connexions	Volume d'utilisation de l'eau
Clients agricoles et agricoles	450	1,2 million de gallons par jour

Clients institutionnels régionaux

York Water Company fournit des services d'eau à divers clients institutionnels de la région.

• Institutions éducatives: 35 connexions
• Installations de soins de santé: 22 connexions
• Bâtiments gouvernementaux: 17 connexions
• Revenu annuel total des clients institutionnels: 1,8 million de dollars

The York Water Company (YORW) - Modèle d'entreprise: Structure des coûts

Frais de maintenance des infrastructures

Pour l'exercice 2023, la York Water Company a déclaré des dépenses d'entretien des infrastructures totalisant 9,4 millions de dollars. Cela comprend les coûts associés au maintien des réseaux de distribution d'eau, des réparations de pipelines et des mises à niveau des infrastructures.

Catégorie de maintenance des infrastructures	Montant de dépenses ($)
Réparations de pipeline	3,750,000
Maintenance du réseau de distribution	4,200,000
Mises à niveau des infrastructures	1,450,000

Coûts de traitement et de purification de l'eau

Les dépenses de traitement et de purification de l'eau pour 2023 étaient d'environ 6,2 millions de dollars, couvrant les traitements chimiques, les processus de filtration et les mesures de contrôle de la qualité.

• Coûts de traitement chimique: 2 100 000 $
• Maintenance du système de filtration: 1 850 000 $
• Test de qualité de l'eau: 750 000 $
• Entretien de l'équipement de purification: 1 500 000 $

Salaires et avantages sociaux des employés

L'indemnisation totale des employés pour 2023 s'élevait à 12,6 millions de dollars, y compris les salaires, l'assurance maladie, les prestations de retraite et d'autres dépenses liées au personnel.

Catégorie de compensation	Montant de dépenses ($)
Salaires de base	8,750,000
Assurance maladie	2,100,000
Prestations de retraite	1,250,000
Autres dépenses du personnel	500,000

Investissements de conformité réglementaire

Les investissements en conformité réglementaire pour 2023 se sont élevés à 3,8 millions de dollars, portant sur les réglementations environnementales, les normes de qualité de l'eau et les exigences de sécurité.

• Conformité environnementale: 1 600 000 $
• Investissements réglementaires de la qualité de l'eau: 1 250 000 $
• Mesures de conformité à la sécurité: 950 000 $

Mises à niveau de la technologie et de l'équipement

Les dépenses de mise à niveau de la technologie et de l'équipement pour 2023 ont totalisé 5,3 millions de dollars, en se concentrant sur la modernisation des systèmes de gestion de l'eau et des infrastructures technologiques.

Catégorie de mise à niveau technologique	Montant de dépenses ($)
Systèmes de gestion de l'eau	2,250,000
Équipement de surveillance	1,750,000
Infrastructure numérique	1,300,000

The York Water Company (YORW) - Modèle d'entreprise: Strots de revenus

Frais de service en eau résidentiel

Pour l'exercice 2023, la York Water Company a enregistré un chiffre d'affaires résidentiel de 41,8 millions de dollars. La facture d'eau résidentielle moyenne était d'environ 52,43 $ par mois.

Segment de clientèle	Revenus annuels	Facture mensuelle moyenne
Clients résidentiels	41,8 millions de dollars	$52.43

Frais d'utilisation de l'eau commerciale

La consommation d'eau commerciale a généré 12,6 millions de dollars de revenus pour la société en 2023. Les clients commerciaux ont été facturés à une structure à taux à plusieurs niveaux en fonction de la consommation d'eau.

Type de client commercial	Revenus annuels
Industriel	6,3 millions de dollars
Petite entreprise	3,7 millions de dollars
Bâtiments municipaux	2,6 millions de dollars

Frais de connexion des infrastructures

La société a récolté 3,2 millions de dollars en frais de connexion aux infrastructures au cours de 2023. Ces frais sont facturés pour les nouvelles connexions de service de l'eau et les extensions du système.

• Nouvelles connexions résidentielles: 2,1 millions de dollars
• Frais de connexion commerciale: 1,1 million de dollars

Contrats municipaux d'approvisionnement en eau

Les contrats municipaux d'approvisionnement en eau ont contribué 8,5 millions de dollars aux revenus de la société en 2023. La société dessert plusieurs municipalités en Pennsylvanie.

Municipalité	Valeur du contrat
YORK CITY	3,6 millions de dollars
Municipalités suburbaines	4,9 millions de dollars

Augmentation du taux d'utilité réglementée

La Pennsylvania Public Utility Commission a approuvé un Augmentation de 4,7% Pour la York Water Company en 2023, générant des revenus supplémentaires d'environ 5,3 millions de dollars.

• Revenu total d'augmentation des taux: 5,3 millions de dollars
• Pourcentage d'augmentation des taux approuvé: 4,7%

The York Water Company (YORW) - Canvas Business Model: Value Propositions

The core value proposition of The York Water Company centers on providing an essential, non-discretionary service with a history of stability and proactive investment in its physical assets. This translates directly into security for the customer base.

Highly reliable, uninterrupted supply of safe drinking water

You rely on The York Water Company for a fundamental necessity, and the numbers back up their operational commitment. The company supplies over 24 million gallons of water every day to its customers. This reliability is underpinned by ongoing capital deployment, with $37.1 million invested in capital projects during the first nine months of 2025 alone, demonstrating a commitment to service reliability for its growing customer base. Furthermore, the company is actively addressing public health concerns by replacing lead service lines, including customer-owned ones when identified, as part of a program approved by the Pennsylvania Public Utility Commission (PUC) to span a nine-year span.

Over 200 years of continuous service as the oldest investor-owned utility

This isn't a new operation; The York Water Company has operated continuously since 1816. This longevity, spanning over 209 years as of 2025, provides a deep institutional knowledge base for managing water and wastewater systems across the 57 municipalities it serves in Pennsylvania. This history is a direct value proposition of stability, especially since the company has never missed a dividend.

Environmental stewardship and watershed protection programs

Stewardship is embedded in their capital planning, ensuring compliance and system longevity. Investments are specifically directed toward projects required by the Department of Environmental Protection, such as construction projects for company-owned dams to ensure they remain safe and effective for years to come. This proactive regulatory compliance is a key part of maintaining long-term operational viability.

Predictable, regulated pricing for essential water and wastewater services

While rates are subject to regulatory review, the structure offers predictability, being the first general rate increase request since 2022. The May 30, 2025, filing sought a total annual revenue increase of $24.2 million. The value here is that even with the proposed increase, the average cost of 1,000 gallons of water would remain slightly more than a penny per gallon. The regulatory process itself, though it can cause timing uncertainty (with a final PUC decision due by March 1, 2026), ensures that pricing is tied to approved costs and investments.

Here's a quick look at the proposed impact on the typical residential customer from the May 2025 filing:

Service Type	Proposed Monthly Increase	Annualized Increase
Water	Additional $14.16 per month	$170
Wastewater	Additional $35.85 per month	$430

The pricing structure is also supported by revenue streams like the Distribution System Improvement Charge (DSIC), which was at 2.20% effective January 1, 2025, specifically to fund infrastructure upgrades.

Infrastructure investment to ensure long-term system resiliency

The commitment to resiliency is quantified by the scale of planned capital spending. The York Water Company is anchoring its rate request on a planned investment of $145 million in water and wastewater system improvements through February 2027. This investment covers replacing aging water mains-nearly 30 miles of aging pipeline, about 3% of the total in service, was replaced as part of this strategy.

The utility's focus on capital expenditure in 2025 is clear:

• Invested $37.1 million in capital projects year-to-date as of Q3 2025.
• Planned an additional $10 million for construction projects for the remainder of 2025.
• The Q1 2025 plan included an estimated additional $36.7 million for the rest of 2025.
• The company serves over 212,000 people.

These investments are designed to reduce costs associated with main breaks and leaks while improving pipe efficiency and reducing energy demand.

The York Water Company (YORW) - Canvas Business Model: Customer Relationships

The York Water Company delivers a regulated, transactional service built on standardized processes for billing and service delivery across its extensive service territory.

The company serves water and wastewater customers in portions of 57 municipalities within four counties in south-central Pennsylvania: York, Adams, Franklin, and Lancaster. As of the third quarter of 2025, the average number of water customers was 73,684, an increase of 1,101 from the prior year, and wastewater customers stood at 7,115, an increase of 530. The company provides water to over 212,000 residents. The Pennsylvania Public Utility Commission (PAPUC) has recognized The York Water Company as an industry leader for professional performance.

Metric	Water Customers (Average)	Wastewater Customers (Average)
End of Q3 2024	72,583	6,585
End of Q3 2025	73,684	7,115
Increase (YTD 2025)	1,101	530

Transactional interactions are managed through standardized billing, with the company focusing on minimizing costs through efforts like paperless billing and expanding online services. Customers can manage payments for both water and municipal wastewater services in one place.

Community engagement and local sponsorships are used to build goodwill within the service area.

• Sponsorship of the YMCA of the Roses Turkey Trot.
• Active as a Street 2 Creek Sponsor.
• Participation in National Drinking Water Week 2025.
• Involvement in the 'York St. Patrick's Day Parade'.

A dedicated customer service center handles high-touch issue resolution and inquiries, offering direct contact points for support.

• Customer Service phone number: 717-845-3601.
• Customer Service email: customer.service@yorkwater.com.
• Resources available include guides in the Customer Education Center and information on customer rights regarding billing, credit, dispute, and shutoff practices.
• The company also manages the Water Service Line Protection Plan for customer-owned line maintenance.

The York Water Cares (YWC) program offers financial assistance to vulnerable customers, administered in partnership with The Salvation Army and Community Progress Council.

The 2025 YWC program applications were paused effective March 13, 2025, due to customer demand. For context, in 2024, The York Water Company provided $40,000 for distribution through this program. This assistance is limited to one time per year for a qualifying customer. Historically, the grant provided up to $200 per year to qualified customers.

Customer relationships are significantly impacted by regulated rate-setting processes, which involve public hearings and formal filings with the PAPUC.

On May 30, 2025, The York Water Company filed for its first general rate increase since 2022, seeking an annual revenue increase of $24.2 million. This request is tied to $145 million in capital investments made since the last rate case. The proposed increase breaks down to approximately $20.3 million for water service and $3.8 million for wastewater service. If fully approved, the typical residential customer would see an increase of $14.16 per month for water and $35.85 per month for wastewater. The PUC voted to suspend and investigate the proposals, with a final decision due by March 1, 2026. Public input hearings were scheduled for August 26, 2025.

The potential impact on a typical residential gravity customer, based on the full request, is detailed below:

Service Type	Monthly Increase Requested	Annual Revenue Increase Sought
Water (Gravity)	$14.16 (or $10.48 in another filing)	$20.3 million
Wastewater	$35.85 (or a range of $6.70 to $38.54)	$3.8 million (or $3.9 million in another filing)

The York Water Company (YORW) - Canvas Business Model: Channels

You're looking at how The York Water Company gets its service and information out to its customers. It's a utility, so the channels are heavily weighted toward physical infrastructure and regulatory compliance, but they certainly use modern communication methods too.

Physical network of water and wastewater distribution mains and service lines

The core channel is the physical system itself, which is undergoing significant investment to maintain reliability. The York Water Company operates within a franchised territory covering portions of 57 municipalities in four counties: Adams, Franklin, York, and Lancaster in south-central Pennsylvania.

The scale of this physical channel includes:

• Water main infrastructure in service as of 2024: over 5 million feet.
• Water main replacement in the last rate case cycle: nearly 30 miles.
• Annual target for lead customer-owned service line replacement: up to 400 lines.

The capital investment channeled into this physical network is substantial, with The York Water Company requesting recovery for $145 million in capital expenditures made through February 2027 since the last rate filing. For the first nine months of 2025 alone, construction expenditures totaled $37.1 million.

Direct billing and customer service via phone, web, and physical office

Getting the bill out and handling customer inquiries is managed through several direct channels. The customer base served by The York Water Company is over 212,000 people in its territory.

Here's a look at the customer base growth through the first three quarters of 2025:

Metric	As of Q4 2024 (Approx.)	As of Q3 2025 (Approx.)	Increase (Units)
Average Water Customers	72,415	73,684	1,101
Wastewater Customers	6,521	7,115	530

Customer service interactions are a key channel. In 2024, The York Water Company reported that calls were answered in 30 seconds or less, and they received no formal PUC customer complaints. You can reach them directly at 1-800-750-5561.

Public notices and regulatory filings with the PUC

Regulatory compliance mandates specific communication channels with the Pennsylvania Public Utility Commission (PUC). The York Water Company filed for a general rate increase on May 30, 2025, with the docket number R-2025-3053442.

The proposed revenue increases sought were:

• Water service: $20.3 million annually.
• Wastewater service: $3.9 million annually.

The PUC voted 5-0 on July 10, 2025, to suspend and investigate the proposals, with a final decision due by March 1, 2026. The company mailed a customer notice describing the proposed changes.

Company website and investor relations for financial transparency

The York Water Company uses its website and investor relations to disseminate financial performance data. For the third quarter ending September 30, 2025, the Total Operating Revenue was $20.361 million.

Key financial metrics for the nine months ending September 30, 2025, include:

Financial Metric	Amount (Nine Months Ended 9/30/2025)
Total Operating Revenues	$58,016,000
Net Income	$14,891,000
Basic Earnings Per Share	$1.03
Water Utility Service Revenue (Residential)	$32,219 (for the three months)

The Distribution System Improvement Charge (DSIC) is a mechanism used to recover infrastructure costs, which contributes to reported revenues.

Local media and community outreach for service alerts

For immediate service alerts or general public information, The York Water Company utilizes local media and direct customer communication, such as mailing notices about rate cases. The company also provides updates on operational status, like the drought watch declared for Franklin County, which prompted calls for voluntary reductions in nonessential water use. You can find documents related to the rate case on the PUC website, or contact The York Water Company directly.

The York Water Company (YORW) - Canvas Business Model: Customer Segments

The York Water Company (YORW) serves a diverse base across southcentral Pennsylvania, providing water and wastewater services within its franchised territory across portions of 57 municipalities in Adams, Franklin, Lancaster, and York counties. As of late 2025, the company honors its commitment to provide service to over 212,000 people.

The customer base is segmented across several key groups, with growth primarily driven by acquisitions and organic expansion within the service territory. The most recent reported figures from the third quarter of 2025 reflect this growth:

• The average number of water customers reached 73,684.
• The average number of wastewater customers reached 7,115.

You can see the recent customer base evolution here:

Customer Type	Average Customers (Nine Months Ended Sept 30, 2025)	Average Customers (Year Ended Dec 31, 2024)	Customer Increase (Water: 2024 vs 2023)
Water Customers	73,684	72,415	999
Wastewater Customers	7,115	6,521	522

Residential customers form the core of the water revenue stream. For the three months ended September 30, 2025, water utility service revenue from this segment totaled $11,343 (in thousands). The proposed rate increase in May 2025 indicated that the typical residential gravity customer would see an additional monthly water cost of approximately $10.48 (a 21.9% increase) if approved.

Commercial businesses and Industrial users are grouped for revenue reporting purposes, requiring reliable supply for their operations. For the three months ended September 30, 2025, the combined water utility service revenue from commercial and industrial customers was $5,592 (in thousands). These industrial users often require high-volume, reliable water supply, which The York Water Company sources primarily from the Codorus Creek, supplemented by a pipeline from the Susquehanna River.

Municipalities and bulk water purchasers are served through the general distribution system, with revenue growth also supported by the Distribution System Improvement Charge (DSIC). The company filed a rate increase request in May 2025 seeking a 28.9% increase in water rates and a 44.5% increase in wastewater rates, which would generate an approximate overall annual revenue increase of $20.3 million for water service.

Wastewater customers include a recent strategic addition. The York Water Company closed on the acquisition of the Pine Run Retirement Community water system in December 2024, adding nearly 140 residential water customers. Furthermore, an agreement was reached on September 16, 2025, to acquire the wastewater system assets for the same community, which will add 141 wastewater customers upon full community build-out, consolidating both water and wastewater utility services for that location.

Finance: draft 13-week cash view by Friday.

The York Water Company (YORW) - Canvas Business Model: Cost Structure

You're looking at the core expenses that keep The York Water Company running, which are heavily weighted toward maintaining a vast, aging utility plant. The cost structure is dominated by necessary, non-negotiable infrastructure spending and the associated operational drag.

The most significant outlay is capital expenditure (capex) for upkeep and growth. The total projected capital expenditure for 2025 is set at $47.1 million. This figure is the sum of what was already spent and what is still planned for the year.

Here's the quick math on that capex: For the nine months ended September 30, 2025, The York Water Company invested $37.1 million in construction expenditures. Management anticipated allocating an additional $10.0 million for the remainder of 2025 for mains, software upgrades, and routine infrastructure work. That brings the full-year projection to $47.1 million. This continuous investment drives up other costs, namely depreciation.

Operation and maintenance (O&M) expenses are definitely rising, putting pressure on the bottom line despite revenue growth. For the first nine months of 2025, overall operating expenses rose by 5.7% year-over-year, reaching $36.73 million. This increase was a key factor offsetting higher operating revenues for the nine-month period.

Interest expense on debt is a growing line item you need to watch closely, especially with that higher capex needing financing. For the first nine months of 2025, interest on debt hit $7.56 million. This represented a significant 15.4% surge compared to the same period last year.

Depreciation and amortization expense continues its upward trend, a direct result of the continuous utility plant investment. Increased depreciation was cited as a major offset to revenue gains for the first nine months of 2025. To give you some context, in 2024, depreciation and amortization expense was about $1.216 million higher than in 2023, and the expectation for 2025 was for this expense to continue rising.

The specialized workforce requires significant investment in compensation and future security. In 2024, wages and benefits alone increased by approximately $1.007 million. For the third quarter of 2025, increased wages and benefits were specifically named as a driver for the rise in operating expenses.

Here is a breakdown of some key cost components for the first nine months of 2025 compared to the prior year:

Cost Component	Period Ended September 30, 2025 (Nine Months)	Change from Prior Year (Nine Months)
Capital Expenditures (YTD)	$37.1 million	Investment in infrastructure
Anticipated Remaining 2025 Capex	$10.0 million	Projection to year-end
Total Operating Expenses	$36.73 million	Increased by 5.7%
Interest Expense on Debt	$7.56 million	Increased by 15.4%

You should also be tracking the components that make up those rising operating expenses. The cost structure includes several key areas that management noted:

• Higher operation and maintenance expenses.
• Increased depreciation and amortization.
• Higher interest on debt.
• Rising wages and benefits costs.
• Lower Allowance for Funds Used During Construction (AFUDC).

Finance: draft 13-week cash view by Friday.

The York Water Company (YORW) - Canvas Business Model: Revenue Streams

You're looking at the core of The York Water Company (YORW)'s financial engine, which is heavily reliant on its regulated utility status. Honestly, for a utility, the revenue streams are pretty straightforward, but the numbers tell a story of steady growth, even when profitability gets squeezed by rising costs.

The regulated water service charges are definitely the primary revenue source, as you'd expect from a water utility operating in south-central Pennsylvania. This is the bread and butter, tied directly to usage and the rate base approved by the Pennsylvania Public Utility Commission.

Also critical is the revenue from regulated wastewater service charges from a growing customer base. The customer count is ticking up, which directly translates to more recurring monthly revenue. For the first nine months of 2025, the average number of water customers grew by 1,101 to reach 73,684 total customers. That growth helps offset any dips in per-customer usage.

A key, specific component of the revenue picture is the Distribution System Improvement Charge (DSIC) revenue, contributing $673,000 in Q3 2025. This charge is specifically allowed by the PUC to fund the replacement of aging infrastructure, so it's a dedicated revenue stream for capital maintenance, which is smart planning.

Overall performance shows the top line is healthy. The operating revenues for the first nine months of 2025 totaled $58,016,000. That's an increase of $1,923,000 compared to the same period in 2024. For just the third quarter of 2025, operating revenues hit $20,361,000.

Beyond the recurring service charges, The York Water Company also pulls in revenue from connection fees and contributions from developers for main extensions. This is the growth capital coming in from new construction within their service territory, which is essential for expanding the asset base without solely relying on rate base increases.

Here's a quick look at how the service revenue broke down for the first nine months of 2025, though keep in mind these figures are likely reported in thousands of dollars:

Revenue Source (9 Months Ended 9/30/2025)	Amount (Reported)
Water Utility Service Revenue - Residential Customers	$32,219
Water Utility Service Revenue - Commercial and Industrial Customers	$15,742
Total Operating Revenue (All Sources)	$58,016,000

The DSIC and customer growth are clearly driving the top-line increases, as noted in their Q3 results. Still, you have to watch the expenses, because for those same nine months, net income actually decreased by $292,000 compared to 2024, despite the revenue jump. That tells you operational costs, depreciation, and interest expenses are definitely eating into the gains from those higher revenues.

You should also be aware of other potential, albeit smaller, revenue drivers:

• Pursuit of additional bulk water contracts.
• Acquisitions of smaller water and wastewater systems.
• Cost recovery for replacing lead customer-owned service lines, recorded as a regulatory asset.

Finance: draft 13-week cash view by Friday.