Infosys Limited (Infy): Business Model Canvas [Jan-2025 Mise à jour]

Dans le paysage dynamique des services technologiques mondiaux, Infosys Limited est une puissance transformatrice, naviguant stratégiquement l'innovation numérique avec son modèle commercial méticuleusement conçu. Avec une main-d'œuvre dépassant 300,000 Des professionnels et des partenariats stratégiques avec des géants de la technologie comme Microsoft et AWS, Infosys a conçu une approche complète qui transcende les services informatiques traditionnels, offrant des solutions de transformation numérique de bout en bout qui autonomisent les entreprises Fortune 500 dans diverses industries. Cette toile de modèle commercial dévoile la machinerie complexe derrière le succès mondial remarquable d'Infosys, révélant comment l'entreprise crée systématiquement, offre et capture la valeur dans un écosystème technologique de plus en plus complexe.

Infosys Limited (Infy) - Modèle d'entreprise: partenariats clés

Alliances stratégiques avec les leaders technologiques mondiaux

Infosys a établi des partenariats stratégiques avec les grandes sociétés technologiques:

Partenaire	Détails du partenariat	Année établie
Microsoft	Collaboration cloud et IA	2019
AWS	Migration cloud et transformation numérique	2017
Google Cloud	Solutions de cloud d'entreprise	2018

Collaborations universitaires

Infosys maintient des partenariats académiques pour l'acquisition et la recherche de talents:

• Institut indien de technologie (IIT) Bangalore
• Université de Stanford
• Institut de technologie du Massachusetts (MIT)
• Institut indien des sciences (IISC)

Partenariats de l'écosystème de démarrage

Infosys s'engage activement avec les plateformes d'innovation de démarrage:

Plateforme d'innovation	Investissement / collaboration	Domaine de mise au point
Réseau d'innovation Infosys	Investissement de 500 millions de dollars	Technologies de transformation numérique
Accélérateur de l'écosystème de démarrage	15+ partenariats de démarrage mondiaux	Technologies émergentes

Partenariats de conseil en transformation numérique

Partenariats clés de coentreprise et de conseil:

• Collaboration numérique Wipro
• Alliance stratégique Accenture
• Deloitte Digital Transformation Partnership

Investissements totaux de partenariat stratégique: 750 millions de dollars par an

Infosys Limited (Infy) - Modèle d'entreprise: activités clés

Services de conseil informatique et de transformation numérique

Au cours de l'exercice 2023, Infosys a déclaré des revenus numériques de 16,31 milliards de dollars, ce qui représente 59,1% des revenus totaux. Les services de transformation numérique ont pris en compte les principaux engagements stratégiques avec les grandes entreprises mondiales.

Catégorie de service	Contribution des revenus	Clients clés
Conseil de transformation numérique	4,2 milliards de dollars	Fortune 500 Companies
Refonte de l'architecture d'entreprise	3,7 milliards de dollars	Institutions financières mondiales

Développement et ingénierie de logiciels

Infosys a investi 368 millions de dollars dans la recherche et le développement au cours de l'exercice 2023, en se concentrant sur des solutions de génie logiciel de pointe.

• Services de développement de logiciels personnalisés
• Génie des produits
• Modernisation du système hérité

Gestion de la migration et de l'infrastructure du cloud

Les services cloud ont généré 5,6 milliards de dollars de revenus pour Infosys au cours de l'exercice 2023, avec 57 Projets stratégiques de transformation du cloud terminé à l'échelle mondiale.

Plate-forme cloud	Projets de migration	Revenus annuels
AWS	24 projets	2,1 milliards de dollars
Microsoft Azure	18 projets	1,9 milliard de dollars
Google Cloud	15 projets	1,6 milliard de dollars

Solutions d'intelligence artificielle et d'apprentissage automatique

L'IA et les services d'apprentissage automatique ont contribué à 3,2 milliards de dollars de revenus, avec 412 solutions d'entreprise axées sur l'IA mise en œuvre en 2023.

• Intelligence d'affaires alimentée par l'IA
• Développement d'algorithmes d'apprentissage automatique
• Plates-formes d'automatisation cognitive

Externalisation et automatisation du processus métier

Les services de gestion des processus d'entreprise ont généré 2,8 milliards de dollars de revenus, avec 286 projets d'automatisation livré dans toutes les industries.

Domaine d'automatisation	Projets terminés	Amélioration de l'efficacité
Automatisation de processus robotique	142 projets	35 à 45% d'efficacité opérationnelle
Automatisation des processus intelligents	94 projets	40 à 55% de réduction des coûts
Automatisation cognitive	50 projets	25-40% d'optimisation du processus

Infosys Limited (Infy) - Modèle d'entreprise: Ressources clés

Composition de la main-d'œuvre

Depuis le troisième trimestre 2010, Infosys maintient un Travail total de 339 764 employés. La distribution géographique de la main-d'œuvre comprend:

Région	Nombre d'employés	Pourcentage
Inde	284,591	83.75%
Emplacements mondiaux	55,173	16.25%

Infrastructure technologique

Infosys opère avec une infrastructure de technologie numérique avancée dans plusieurs domaines:

• Infrastructure de cloud computing
• Plate-forme d'IA et d'apprentissage automatique
• Systèmes de cybersécurité
• Environnements d'analyse de données

Recherche et développement

Investissement dans la R&D pour l'exercice 2024:

Métrique de R&D	Montant (crore inr)
Dépenses totales de R&D	1,256.4
Centres de R&D	8 centres d'innovation mondiaux

Propriété intellectuelle

Portefeuille de brevets à partir de 2024:

• Brevets totaux: 1 782
• Brevets déposés au cours de l'année en cours: 248
• Brevets accordés: 1 534

Modèle de livraison global

Répartition des emplacements opérationnels:

Type d'emplacement	Nombre de centres
Centres de développement offshore	97
Emplacements à terre	42
Total des emplacements mondiaux	139

Infosys Limited (Infy) - Modèle d'entreprise: propositions de valeur

Solutions de transformation numérique de bout en bout

Infosys offre des services de transformation numériques complets avec un chiffre d'affaires de 16,28 milliards de dollars au cours de l'exercice 2023. La société fournit des solutions intégrées dans plusieurs domaines technologiques.

Catégorie de service numérique	Contribution des revenus
Services de transformation du cloud	4,2 milliards de dollars
IA et solutions d'automatisation	3,7 milliards de dollars
Services d'ingénierie numérique	3,9 milliards de dollars

Expertise technologique spécifique à l'industrie

Infosys fournit des solutions technologiques spécialisées sur plusieurs verticales de l'industrie.

• Services financiers: 5,6 milliards de dollars de revenus
• Fabrication: 3,2 milliards de dollars de revenus
• Santé: 2,8 milliards de dollars de revenus
• Retail: 2,1 milliards de dollars de revenus

Services informatiques rentables et évolutifs

Infosys fournit des prix compétitifs avec efficacité opérationnelle d'optimisation des coûts de 24,5% pour les clients.

Type de service	Économies de coûts
Gestion des infrastructures	Réduction de 22 à 27%
Développement d'applications	30 à 35% de rentabilité

Approche de conseil axée sur l'innovation

Infosys a investi 266 millions de dollars dans la recherche et le développement au cours de l'exercice 2023.

• Recherche de l'IA et de l'apprentissage automatique: 89 millions de dollars
• Innovation de la blockchain: 42 millions de dollars
• Exploration informatique quantique: 35 millions de dollars

Efficacité opérationnelle améliorée pour les clients

Les clients éprouvent une amélioration moyenne de la productivité de 35 à 40% grâce à des solutions Infosys.

Métrique d'efficacité	Pourcentage d'amélioration
Automatisation des processus	38%
Optimisation du flux de travail numérique	42%
Intégration technologique	36%

Infosys Limited (Infy) - Modèle d'entreprise: relations clients

Partenariats de clients stratégiques à long terme

Infosys maintient des partenariats stratégiques avec 759 clients d'entreprise au cours du trimestre FY2024. Les 10 meilleurs clients de l'entreprise ont contribué 27,6% du total des revenus au cours du récent trimestre financier.

Catégorie client	Nombre de clients	Contribution des revenus
Clients de l'entreprise	759	14,3 milliards de dollars de revenus annuels
Clients Fortune 500	242	42,5% des revenus totaux

Équipes de gestion des comptes dédiés

Infosys emploie 360 ​​professionnels de la gestion de compte dédiés au service des clients mondiaux d'entreprise.

• Tenure moyenne des relations avec le client: 8,6 ans
• Taux de rétention de la clientèle: 94,2%
• Taille moyenne de l'équipe du compte: 5-7 professionnels

Modèles d'engagement et de soutien continues

La société fournit une prise en charge globale 24/7 sur plusieurs canaux de service avec un taux de résolution de 92,7% en premier contact.

Canal de support	Temps de réponse moyen	Disponibilité
Support téléphonique	12 minutes	24/7
Assistance par e-mail	4 heures	24/7
Support de chat	3 minutes	24/7

Plateformes d'expérience client numérique

Infosys a investi 287 millions de dollars dans les technologies de l'expérience client numérique au cours de l'exercice 20124.

• Plates-formes d'interaction client alimentées en AI
• Systèmes d'engagement omnicanal
• Tableaux de bord analytiques en temps réel

Mécanismes réguliers de satisfaction et de rétroaction des clients

Score de satisfaction du client: 8.7 / 10 basé sur des enquêtes trimestrielles impliquant 512 clients d'entreprise.

Métrique de rétroaction	Score	Enquête sur les participants
Satisfaction globale	8.7/10	512 clients
Qualité du service	9.1/10	487 clients
Résolution des problèmes	8.5/10	439 clients

Infosys Limited (Infy) - Modèle d'entreprise: canaux

Équipes de vente directes

Infosys maintient une force de vente directe mondiale de 1 487 professionnels des ventes au cours du trimestre FY2024. L'équipe commerciale opère dans 8 régions géographiques clés, notamment les marchés de l'Amérique du Nord, de l'Europe, de l'Asie-Pacifique et du Moyen-Orient.

Région	Taille de l'équipe de vente	Contribution des revenus
Amérique du Nord	612 professionnels	54,3% des revenus totaux
Europe	345 professionnels	22,7% des revenus totaux
Asie-Pacifique	276 professionnels	15,6% des revenus totaux
Moyen-Orient	254 professionnels	7,4% des revenus totaux

Plateformes de marketing numérique

Infosys exploite plusieurs canaux de marketing numérique avec un budget de marketing numérique de 47,2 millions de dollars en 2024.

• LinkedIn Marketing Reach: 2,3 millions d'abonnés
• Engagement Twitter: 1,1 million d'abonnés
• Abonnés de la chaîne YouTube: 186 000
• Visiteurs mensuels du site Web: 1,6 million

Conférences et événements de l'industrie

Infosys participe à 127 conférences de technologie mondiales par an, avec un investissement en marketing d'événements estimé à 12,5 millions de dollars.

Type de conférence	Nombre d'événements	Participants moyens
Sommets technologiques	42 événements	5 600 participants
Forums de transformation numérique	35 événements	4 200 participants
Conférences des nuages ​​et des IA	50 événements	6 300 participants

Portails de conseil en ligne

Infosys exploite 3 plateformes de conseil en ligne primaires avec 247 000 clients d'entreprise enregistrés.

• Portail de conseil Infosys: 124 000 utilisateurs enregistrés
• Infosys Wingspan Apprenting Plateforme: 83 000 utilisateurs enregistrés
• Échange d'innovation Infosys: 40 000 utilisateurs enregistrés

Réseaux de référence stratégiques

Infosys maintient 612 réseaux de partenariat technologique stratégique générant 487,6 millions de dollars de revenus basés sur l'orientation.

Catégorie de partenaire	Nombre de partenaires	Revenus générés
Fournisseurs de services cloud	187 partenaires	213,4 millions de dollars
Vendeurs de logiciel	265 partenaires	174,2 millions de dollars
Intégrateurs de systèmes	160 partenaires	100 millions de dollars

Infosys Limited (Infy) - Modèle d'entreprise: segments de clientèle

Fortune 500 Global Enterprises

En 2023, Infosys a servi 63 entreprises du Fortune 500 dans plusieurs secteurs. Le chiffre d'affaires total de ces clients de haut niveau était de 1,87 milliard de dollars.

Catégorie client	Nombre de clients	Contribution des revenus
Fortune 500 Enterprises	63	1,87 milliard de dollars

Secteur des services bancaires et financiers

Infosys a 180 clients des services bancaires et financiers dans le monde, générant 2,3 milliards de dollars de revenus annuels de ce segment.

• Les meilleurs clients bancaires incluent JPMorgan Chase, Citigroup et Wells Fargo
• Services financiers Les projets de transformation numérique représentent 28% des revenus du segment

Entreprises de soins de santé et de sciences de la vie

Le segment des soins de santé représente 22% du portefeuille total des clients d'Infosys, avec 95 clients actifs et 1,45 milliard de dollars de revenus annuels.

Sous-segment	Compte de clientèle	Revenu
Sociétés pharmaceutiques	42	650 millions de dollars
Fournisseurs de soins de santé	53	800 millions de dollars

Industries de la fabrication et de l'automobile

Infosys dessert 110 clients de fabrication et automobile, générant 1,72 milliard de dollars de revenus annuels.

• Les services d'ingénierie numérique automobile contribuent 620 millions de dollars
• Les solutions de fabrication intelligentes représentent 450 millions de dollars

Télécommunications et organisations de médias

Le segment des télécommunications et des médias comprend 75 clients, générant 1,1 milliard de dollars de revenus annuels.

Sous-segment	Compte de clientèle	Revenu
Télécommunications	45	750 millions de dollars
Organisations de médias	30	350 millions de dollars

Infosys Limited (Infy) - Modèle d'entreprise: Structure des coûts

Compensation et formation des employés

Pour l'exercice 2023-24, Infosys a déclaré des dépenses totales des employés de 39 642 crore de livres sterling. L'entreprise a employé 344 587 professionnels au 30 septembre 2023.

Catégorie de coûts	Montant (crore ₹)
Dépenses totales des employés	39,642
Formation et développement	1,287
Coût de formation moyen par employé	3.73

Investissements infrastructures technologiques

Au cours de l'exercice 2023-24, Infosys a investi 3 456 crores de crores d'infrastructures technologiques et de capacités cloud.

• Dépenses en capital: 3 456 crore
• Investissement dans les infrastructures cloud: 1 200 crore ₹
• Extension du centre de données: 987 crore ₹

Frais de recherche et de développement

Infosys a alloué 2 345 crores de roupies pour la recherche et le développement au cours de l'exercice 2023-24.

Zone de focus R&D	Investissement (crore ₹)
Intelligence artificielle	678
Cybersécurité	456
Transformation numérique	587
Total des dépenses de R&D	2,345

Maintenance opérationnelle mondiale

Les coûts mondiaux de la maintenance opérationnelle des Infosys au cours de l'exercice 2023-24 ont totalisé 5 678 crores de livres sterling.

• Entretien du bureau: 1 234 crore
• Infrastructure du réseau mondial: 2 345 crore ₹
• Coûts de conformité et de réglementation: 678 crore ₹

Coûts de marketing et de développement commercial

Infosys a dépensé 1 987 crore de roupies en marketing et développement commercial au cours de l'exercice 2023-24.

Catégorie de dépenses de marketing	Montant (crore ₹)
Marketing numérique	456
Événements et conférences d'entreprise	287
Ventes et développement commercial	1,244
Total des dépenses de marketing	1,987

Infosys Limited (Infy) - Modèle d'entreprise: Strots de revenus

Frais de service de consultation informatique

Pour l'exercice 2023-24, Infosys a déclaré un chiffre d'affaires total de 17,24 milliards de dollars. Les frais de service de consultation ont contribué environ 35,7% des revenus totaux, soit 6,16 milliards de dollars.

Catégorie de service	Revenus (en milliards USD)	Pourcentage du total des revenus
Services de conseil informatique	6.16	35.7%

Contrats de développement de logiciels

Les contrats de développement de logiciels ont généré 4,83 milliards de dollars de revenus, ce qui représente 28% des revenus totaux d'Infosys pour 2023-24.

Type de contrat	Revenus (en milliards USD)	Pourcentage du total des revenus
Contrats de développement de logiciels	4.83	28%

Services de migration et d'infrastructure cloud

Les revenus des services cloud ont atteint 3,45 milliards de dollars, représentant 20% des revenus totaux en 2023-24.

Type de service	Revenus (en milliards USD)	Pourcentage du total des revenus
Services de migration et d'infrastructure cloud	3.45	20%

Revenus du projet de transformation numérique

Les projets de transformation numérique ont contribué à 2,58 milliards de dollars aux revenus d'Infosys, ce qui représente 15% des revenus totaux.

Catégorie de projet	Revenus (en milliards USD)	Pourcentage du total des revenus
Projets de transformation numérique	2.58	15%

Abonnements de maintenance et d'assistance en cours

Les abonnements de maintenance et d'assistance ont généré 1,22 milliard de dollars, représentant 7% des revenus totaux en 2023-24.

Type d'abonnement	Revenus (en milliards USD)	Pourcentage du total des revenus
Abonnements de maintenance et d'assistance	1.22	7%

Répartition totale des revenus

• Revenu total de l'entreprise: 17,24 milliards de dollars
• Services de conseil informatique: 6,16 milliards de dollars
• Contrats de développement de logiciels: 4,83 milliards de dollars
• Services de migration en cloud: 3,45 milliards de dollars
• Projets de transformation numérique: 2,58 milliards de dollars
• Abonnements de maintenance et d'assistance: 1,22 milliard de dollars

Infosys Limited (INFY) - Canvas Business Model: Value Propositions

You're looking at the core value Infosys Limited is delivering to its clients as of late 2025. It's all about tangible outcomes, not just hours billed. The sheer scale of their commitments shows you where they are placing their bets.

The firm's ability to secure large, transformative work is clear in the annual figures. Total Contract Value (TCV) of large deal wins was $11.6 billion for FY2025, out of which 56% were new contracts. This momentum continued into the new fiscal year, with Q1FY26 large deal TCV hitting $3.8 billion.

The primary value driver is Accelerating clients' digital transformation with an AI-first core. Infosys is pushing this hard through its Topaz platform and agentic AI capabilities. Critically, over 400 AI projects are currently in progress, showing active deployment rather than just pilots. This focus helped Infosys Limited achieve revenues of $19.28 billion in FY25, with an operating margin of 21.1% for that full fiscal year.

Next up is Driving cost optimization and operational efficiency through automation. AI is being used to speed up core IT functions. For example, AI can accelerate tasks like software development, coding, and process optimization, often completing them faster than human teams. This focus on efficiency is a direct response to client needs for productivity benefits in areas like Accounts Payable, where agentic AI is bringing more intelligence and autonomy to invoice processing.

To show you the depth of their Deep industry-specific expertise across 10+ verticals, look at the recent performance across key sectors, which gives you a sense of where the demand is strongest. This expertise is what allows them to tailor these complex AI and automation solutions effectively.

Industry Vertical	Q1 FY26 YoY Growth (Constant Currency)
Manufacturing	12.2%
Energy, Utilities, Resources and Services	6.4%
Financial Services	5.6%
Communication	4.0%

The underlying technology enabling this is their offering of Scalable, resilient, and secure cloud and digital solutions. This includes a fully managed services offering that covers hybrid cloud solutions, application portfolio management, IT operations, IaaS, SaaS, security operations, and quality assurance. This comprehensive stack helps ensure that the digital transformation is built on a solid, enterprise-grade foundation. For instance, in the CPG sector, research shows that 55% of AI use cases generate tangible business value, which is on par with the industry average, indicating successful value realization from their deployed solutions.

Here are the key components of the digital and cloud value proposition:

• Managed services for hybrid cloud solutions.
• Application portfolio modernization.
• Security operations and quality assurance.
• Focus on resiliency and scalability.

Finance: draft 13-week cash view by Friday.

Infosys Limited (INFY) - Canvas Business Model: Customer Relationships

You're looking at how Infosys Limited keeps its biggest customers close, which is the core of their service model, especially now that clients are trimming their vendor lists. It's all about moving past transactional work to become a true strategic partner.

The foundation of this relationship strategy rests on maintaining long-term, strategic partnerships. While the target is to deepen relationships with a select group, the scale is global, serving clients in more than 56 countries. The company's dedication to its existing base is clear in its focus on securing large, multi-year agreements; for instance, the Total Contract Value (TCV) of large deal wins in Q1 of fiscal year 2026 hit $3.8 billion, with 55% of that being net new business, showing success in expanding existing engagements.

This is executed through a dedicated account management and trusted advisor model. You see this structure in action when you look at how they organize resources. For top accounts, Infosys assigns integrated teams across sales, marketing, and service delivery, often led by a Master Customer Owner (MCO). This ensures a unified front, acting as a business partner rather than just a vendor. The sheer size of the workforce, totaling 323,578 employees as of March 2025, means they can dedicate significant, specialized talent to these key relationships.

For the most complex transformations, Infosys leans heavily into high-touch consulting and co-creation. This is where platforms like Infosys Topaz, their AI-first offering, come into play, helping clients realize tangible benefits. Executives noted that productivity gains from AI initiatives with clients were coming in at between 5-15 per cent. This consultative approach drives deep integration, which is reflected in strong returns; for the quarter ending June 30, 2025, Return on Equity (ROE) improved to 30.4%.

A major near-term opportunity, and thus a relationship focus, is the focus on client consolidation decisions. Enterprises are actively reducing the number of IT outsourcing vendors they use to streamline operations and cut costs. Infosys is positioning itself to win these larger, multi-year consolidation deals. This strategy is key to sustained growth, even when the broader market sees caution in discretionary spending. The success in this area is a direct measure of trust. You can see the scale of their overall business supporting this: for the full fiscal year 2025, Infosys reported revenues of $19,277 million.

Here's a look at the scale of the relationship focus areas:

Relationship Metric	Data Point (Latest Available)
Stated Enterprise Clients (Per Outline)	759
Total Employees (March 2025)	323,578
FY25 Total Large Deal TCV	$11.6 billion
Q1 FY26 Large Deal TCV	$3.8 billion
AI Productivity Gains Reported	5-15 per cent
FY26 Revenue Growth Guidance (Lower End)	1%

The commitment to these relationships is also visible in the company's operational discipline, which reassures clients about long-term viability. For example, the Operating Margin for Q1 FY26 was 20.8%, and Free Cash Flow generation was strong at $884 million for that quarter. This financial health is what allows Infosys Limited to act as a stable, long-term partner.

The relationship strategy involves several key engagement mechanisms:

• Securing multi-year, deep-dive transformation contracts.
• Leveraging AI capabilities like Infosys Topaz for joint value creation.
• Maintaining a high utilization rate, which touched 85%, showing capacity to serve existing commitments.
• Expanding long-standing collaborations, such as the one with Citizens to propel AI-led transformation.

Honestly, if you're a client, you want to see that the provider is investing in the future alongside you, not just maintaining old systems. The focus on securing large deals where 56% were net new in FY25 shows they are winning incremental, trust-based work. That's the real metric of a successful trusted advisor relationship.

Infosys Limited (INFY) - Canvas Business Model: Channels

You're looking at how Infosys Limited actually gets its services and products into the hands of its global clientele. This isn't just about a website; it's about the massive, on-the-ground infrastructure and the digital front door they use to secure and deliver work. The channel strategy is deeply integrated with their Global Delivery Model.

The direct sales effort is supported by a vast global footprint. While the specific number of dedicated sales professionals isn't explicitly stated for late 2025, the scale of the direct engagement is evident in the overall employee base and reach. Infosys Limited serves clients across 59 countries, supported by a total global headcount that reached over 323K employees as of June 2025.

The Worldwide network of delivery centers, which forms the core of the Global Delivery Model, is extensive. As of March 31, 2024, Infosys Limited operated 139 development centers globally. For instance, the Infosys BPM segment alone maintains seven dedicated Delivery Centers across Europe, including locations like Lodz, Dublin, and Brno. This physical network is crucial for delivering services at scale and managing costs.

Digital platforms and marketplaces are increasingly central to service delivery and client engagement. Infosys heavily relies on its proprietary platforms to drive transformation. Key among these are Infosys Topaz, which delivers AI-powered solutions, and Infosys Cobalt, designed to accelerate enterprise cloud journeys. The adoption of these tools is deep; management indicated that about 90% of its employees are trained on AI tools and use them in daily work, with developers generating over 25 million lines of code using AI-based coding assistants. Furthermore, the learning platform, Infosys Springboard, has served over 9.2 million learners.

Strategic partnerships are a significant channel for securing large, transformative work. These alliances often involve joint go-to-market initiatives that leverage Infosys Limited's scale with a partner's domain expertise. Recent examples show this channel in action:

• Securing a three-year strategic technology partnership with the Lawn Tennis Association (LTA) through 2027.
• Deepening a long-standing collaboration with Spark New Zealand to accelerate digital and AI-driven customer experiences.
• Extending a strategic collaboration with AIB to support accelerated transformation initiatives.
• Expanding a strategic partnership with Norway's DNB Bank to modernize IT infrastructure.

The success of these channels is reflected in the contract pipeline. Total Contract Value (TCV) for large deals in the September quarter was $3.1 billion, with 67% of that being net new work, signaling strong forward-looking commitments from clients secured through these various channels.

Here's a snapshot of the scale underpinning these channels as of mid-2025:

Channel Element	Metric/Data Point	Source Context/Date
Global Reach	Clients in 59 Countries	LTM Data
Delivery Footprint	139 Development Centers Globally	As of March 31, 2024
Digital Platform Adoption (AI)	90% of Employees Trained on AI Tools	Late 2025 Data
Digital Platform Output	Over 25 Million Lines of Code Generated by AI Assistants	Late 2025 Data
Strategic Partnership Example	LTA Partnership extends through 2027	Announced May 2025
Financial Impact (Large Deals)	$3.1 Billion TCV in September Quarter	Q2 FY26 Data

The direct sales force, while not quantified with a specific headcount, is supported by the overall employee base, which is heavily invested in the digital tools that define the modern channel. For example, the company reported Q1 FY26 revenues of $4,941 million.

You need to track the net new percentage in those large deals; that 67% figure is what shows new client acquisition through these channels, not just contract renewals. Finance: draft 13-week cash view by Friday.

Infosys Limited (INFY) - Canvas Business Model: Customer Segments

You're looking at the core client base for Infosys Limited, which is heavily concentrated in large, established global organizations. This segment is the bedrock of their revenue stability, even when broader discretionary spending tightens up.

The global enterprise footprint is extensive. Infosys Limited enables clients in 59 countries to navigate their digital transformation efforts. As of March 2025, the total employee base supporting these global operations stood at 323,578 people.

The concentration of business by geography shows a clear reliance on the largest market. North America remains the primary revenue driver, though it saw a slight contraction in the second quarter of fiscal year 2025 (Q2 FY25). The revenue contribution from North America was 57.4% as of Q2 FY25, with nearly US$ 12 billion of total revenue originating from the US alone in the last fiscal year. This heavy weighting means currency fluctuations, like the rupee depreciation against the dollar, directly impact the top line.

Vertical performance in Q2 FY25 highlights where demand is strongest and where it is lagging. The Financial Services sector, which you noted as a key segment, contributed 27.5% of revenue in Q2 FY25, showing growth despite broader caution. Manufacturing was another strong performer, contributing 15.7% of revenue and experiencing double-digit growth quarter-over-quarter.

Here's a quick look at the key vertical revenue contributions as reported for Q2 FY25:

Vertical Segment	Revenue Contribution (Q2 FY25)	Quarter-over-Quarter Growth (Q2 FY25)
North America (Geography)	57.4%	Down 2.6%
Financial Services (BFSI)	27.5%	Grew 2%
Manufacturing	15.7%	Double-digit growth
Retail	Not explicitly stated as a percentage	Down 9.2%

To be fair, while Financial Services and Manufacturing showed resilience, other areas were softer. For instance, the Retail vertical saw its revenue decline by 9.2% quarter-over-quarter in Q2 FY25. Still, Infosys Limited continues to see deal flow in sectors like telecom, indicating that large, multi-year transformation programs are still being committed to, even if near-term discretionary budgets are unevenly distributed.

You can see the client base is segmented by industry focus, which allows Infosys Limited to tailor its expertise:

• Large global enterprises across 50+ countries.
• Strong focus on the Banking, Financial Services, and Insurance (BFSI) sector.
• Key verticals including Manufacturing and Communications.
• Significant exposure to the North America market, which accounted for 57.4% of business in Q2 FY25.

Finance: draft 13-week cash view by Friday.

Infosys Limited (INFY) - Canvas Business Model: Cost Structure

You're looking at the core expenditures that drive Infosys Limited's operations as of late 2025. Honestly, for a company this size, the cost structure is dominated by people and the infrastructure to support them globally. Here's the quick math on the biggest drains on the bottom line.

Employee compensation and benefits (largest cost component).

This is, without question, the single largest cost driver for Infosys Limited. For the fiscal year ended March 31, 2025, Employee benefit expenses totaled ₹85,950 crore. This represented an aggregate employee cost of 52.7% of total revenue for the same period. With a headcount of 323,578 employees in FY 2025, managing salary inflation and ensuring competitive compensation packages is the primary focus for margin defense.

Significant investment in R&D and technology infrastructure.

Infosys Limited continuously pours resources into its intellectual capital, which includes R&D and modernizing its internal technology stack. For the year ended March 31, 2025, Research and Development expense recognized in the Consolidated Statement of Profit and Loss was ₹1,296 crore. This investment supports the development of offerings like Infosys Topaz and modernizing client-facing infrastructure. The company's IT strategy explicitly centers on infrastructure modernization and digital transformation.

Selling, General, and Administrative (SG&A) expenses.

These are the necessary overheads for running a global enterprise. For the fiscal year ended March 31, 2025, the combined Selling and marketing expenses plus General and administrative expenses accounted for 9.3% of revenue. Breaking that down, Selling and marketing expenses were 4.7% of revenue, and General and administrative expenses were also 4.7% of revenue. More recently, the Last Twelve Months (LTM) Selling, General & Administrative Expenses (SG&A) as of September 29, 2025, was reported at $1,332.0M. It seems they are seeing some benefits of scale, with the 3-Year Compound Annual Growth Rate (CAGR) for SG&A being negative at -3.7%.

Costs associated with the global delivery model (onshore/offshore).

The cost structure is heavily influenced by the onsite versus offshore effort mix. Historically, the effort split has been around 72% offshore (largely India-based, rupee-cost) and 28% onsite (higher salary cost locations). Critically, the cost structure is inverse to the effort split; the higher-cost onsite effort represents the majority of the salary expenditure, making the onsite mix a primary lever for margin management. Offshore work being mostly rupee-cost based means currency fluctuations directly impact margins.

The key components of operating costs for the year ended March 31, 2025, compared to the prior year, are detailed below (all figures in ₹ crore):

Cost Component	FY Ended March 31, 2025	FY Ended March 31, 2024
Employee benefit expenses	85,950	82,620
Cost of technical sub-contractors	12,937	12,232
Cost of software packages and others	15,911	13,515
Research and Development expense	1,296	1,118

Capital expenditure (CapEx) for IT infrastructure.

Investment in Manufactured Capital, which includes data centers and technology infrastructure, is essential for service delivery. While total reported Capital Expenditures for the fiscal year ending March 31, 2025, was approximately $-264.59 Million, you are tracking the specific investment in IT infrastructure. We are using the figure you provided for context on this specific component: the approximate CapEx for IT infrastructure in 2024 was $800 million. What this estimate hides is the split between owned versus rental models for infrastructure, which is a key part of their long-term efficiency play.

Key cost-related metrics for FY2025:

• Total Expenses: ₹1,28,982 crore.
• Operating Margin: 21.1%.
• Cost of Sales / Revenue: 69.5%.
• Utilization Rate (Historical context): Steady at 85%.

Finance: draft 13-week cash view by Friday.

Infosys Limited (INFY) - Canvas Business Model: Revenue Streams

Infosys Limited (INFY) derives revenue from a diversified portfolio, with digital services being the primary engine for growth as of late 2025.

The core revenue generation is heavily weighted towards digital transformation services, encompassing areas like Cloud, Artificial Intelligence (AI) through platforms such as Topaz, Internet of Things (IoT), and Cybersecurity.

Revenue streams are segmented across several service types:

• Digital services (Cloud, AI, IoT, Cybersecurity) as the primary driver.
• Consulting and systems integration fees.
• Managed services and long-term outsourcing contracts.
• Revenue from proprietary products and platforms, including Finacle.

The structure of consulting and systems integration fees involves contracts executed on various bases, including time-and-material, unit of work, fixed-price, or fixed-timeframe arrangements.

The Total Contract Value (TCV) of large deals secured in FY2025 reached $11.6 billion, with 56% of that being net new business.

Here's a quick look at the top-line financial performance for the fiscal year ending March 2025:

Financial Metric	Value (FY2025)
Total Revenues	$19,277 million
Constant Currency Revenue Growth (YoY)	4.2%
Operating Margin	21.1%
Net Profit (PAT)	$3.2 billion (₹26,750 crore)
Free Cash Flow (FCF)	$4,088 million

The company's offerings are continuously enhanced by its digital capabilities, with platforms like Topaz being leveraged for AI adoption across business, technology, and enterprise functions.

Product and platform revenue includes recognized offerings; for instance, Infosys Finacle continues to secure market recognition, such as being named a Market Leader in the Datos Matrix: Virtual Account Management Providers 2025 report.

The focus on profitability is evident; FY2025 operating margin of 21.1% represented an expansion of 0.5% year-on-year, supported by disciplined cost management initiatives like Project Maximus.