Infosys Limited (INFY): modelo de negócios [Jan-2025 Atualizado]

No cenário dinâmico dos serviços globais de tecnologia, a Infosys Limited permanece como uma potência transformadora, navegando estrategicamente na inovação digital com seu modelo de negócios meticulosamente criado. Com uma força de trabalho excedendo 300,000 Profissionais e parcerias estratégicas com gigantes da tecnologia como Microsoft e AWS, a Infosys projetou uma abordagem abrangente que transcende os serviços tradicionais de TI, fornecendo soluções de transformação digital de ponta a ponta que capacitam empresas da Fortune 500 em diversas indústrias. Essa tela de modelo de negócios revela o intrincado maquinário por trás do notável sucesso global da Infosys, revelando como a empresa cria sistematicamente, oferece e captura valor em um ecossistema tecnológico cada vez mais complexo.

Infosys Limited (INFY) - Modelo de negócios: Parcerias -chave

Alianças estratégicas com líderes de tecnologia global

A Infosys estabeleceu parcerias estratégicas com as principais empresas de tecnologia:

Parceiro	Detalhes da parceria	Ano estabelecido
Microsoft	Colaboração em nuvem e IA	2019
AWS	Migração em nuvem e transformação digital	2017
Google Cloud	Enterprise Cloud Solutions	2018

Colaborações da Universidade

A Infosys mantém parcerias acadêmicas para aquisição e pesquisa de talentos:

• Instituto Indiano de Tecnologia (IIT) Bangalore
• Universidade de Stanford
• Instituto de Tecnologia de Massachusetts (MIT)
• Instituto Indiano de Ciência (IISC)

Parcerias do ecossistema de inicialização

A Infosys se envolve ativamente com plataformas de inovação de inicialização:

Plataforma de inovação	Investimento/colaboração	Área de foco
Rede de Inovação Infosys	Investimento de US $ 500 milhões	Tecnologias de transformação digital
Acelerador de ecossistema de inicialização	15+ Parcerias de inicialização global	Tecnologias emergentes

Parcerias de consultoria de transformação digital

Principais parcerias de joint venture e consultoria:

• Wipro Digital Collaboration
• Aliança Estratégica da Accenture
• Deloitte Digital Transformation Partnership

Investimentos em parceria estratégica total: US $ 750 milhões anualmente

Infosys Limited (INFY) - Modelo de negócios: Atividades -chave

Consultoria de TI e serviços de transformação digital

No ano fiscal de 2023, a Infosys registrou receita digital de US $ 16,31 bilhões, representando 59,1% da receita total. Os serviços de transformação digital foram responsáveis ​​pelos principais compromissos estratégicos com as principais empresas globais.

Categoria de serviço	Contribuição da receita	Clientes -chave
Consultoria de Transformação Digital	US $ 4,2 bilhões	Fortune 500 empresas
Redesenho de Arquitetura da Enterprise	US $ 3,7 bilhões	Instituições Financeiras Globais

Desenvolvimento de software e engenharia

A Infosys investiu US $ 368 milhões em pesquisa e desenvolvimento no ano fiscal de 2023, com foco em soluções de engenharia de software de ponta.

• Serviços de Desenvolvimento de Software Custom
• Engenharia de produtos
• Modernização do sistema herdado

Migração em nuvem e gerenciamento de infraestrutura

Os serviços em nuvem geraram US $ 5,6 bilhões em receita para a Infosys no ano fiscal de 2023, com 57 projetos de transformação em nuvem estratégicos concluído globalmente.

Plataforma em nuvem	Projetos de migração	Receita anual
AWS	24 projetos	US $ 2,1 bilhões
Microsoft Azure	18 projetos	US $ 1,9 bilhão
Google Cloud	15 projetos	US $ 1,6 bilhão

Inteligência artificial e soluções de aprendizado de máquina

Os serviços de IA e aprendizado de máquina contribuíram com receita de US $ 3,2 bilhões, com 412 soluções corporativas orientadas pela IA implementadas em 2023.

• Inteligência de negócios movida a IA
• Desenvolvimento de algoritmo de aprendizado de máquina
• Plataformas de automação cognitiva

Terceirização de processos de negócios e automação

Os serviços de gerenciamento de processos de negócios geraram US $ 2,8 bilhões em receita, com 286 Projetos de automação entregue entre indústrias.

Domínio de automação	Projetos concluídos	Melhoria de eficiência
Automação de processo robótico	142 projetos	35-45% de eficiência operacional
Automação de processo inteligente	94 projetos	Redução de custos de 40 a 55%
Automação cognitiva	50 projetos	25-40% de otimização do processo

Infosys Limited (INFY) - Modelo de negócios: Recursos -chave

Composição da força de trabalho

A partir do terceiro trimestre do ano fY2024, o Infosys mantém um Força de trabalho total de 339.764 funcionários. A distribuição geográfica da força de trabalho inclui:

Região	Número de funcionários	Percentagem
Índia	284,591	83.75%
Locais globais	55,173	16.25%

Infraestrutura de tecnologia

A Infosys opera com infraestrutura de tecnologia digital avançada em vários domínios:

• Infraestrutura de computação em nuvem
• AI e plataformas de aprendizado de máquina
• Sistemas de segurança cibernética
• Ambientes de análise de dados

Pesquisa e desenvolvimento

Investimento em P&D para o ano fiscal de 2024:

Métrica de P&D	Valor (INR Crore)
Despesas totais de P&D	1,256.4
Centros de P&D	8 Centros de Inovação Global

Propriedade intelectual

Portfólio de patentes a partir de 2024:

• Total de patentes: 1.782
• Patentes arquivadas no ano atual: 248
• Patentes concedidas: 1.534

Modelo de entrega global

Locais operacionais quebram:

Tipo de localização	Número de centros
Centros de Desenvolvimento Offshore	97
Locais em terra	42
Locais globais totais	139

Infosys Limited (INFY) - Modelo de negócios: proposições de valor

Soluções de transformação digital de ponta a ponta

A Infosys oferece serviços abrangentes de transformação digital com uma receita de US $ 16,28 bilhões no ano fiscal de 2023. A empresa fornece soluções integradas em vários domínios tecnológicos.

Categoria de Serviço Digital	Contribuição da receita
Serviços de transformação em nuvem	US $ 4,2 bilhões
AI e soluções de automação	US $ 3,7 bilhões
Serviços de Engenharia Digital	US $ 3,9 bilhões

Especialização tecnológica específica do setor

A Infosys oferece soluções tecnológicas especializadas em várias verticais da indústria.

• Serviços financeiros: receita de US $ 5,6 bilhões
• Fabricação: receita de US $ 3,2 bilhões
• Healthcare: Receita de US $ 2,8 bilhões
• Varejo: receita de US $ 2,1 bilhões

Serviços de TI com boa relação custo-benefício

Infosys fornece preços competitivos com eficiência operacional de 24,5% de otimização de custos para os clientes.

Tipo de serviço	Economia de custos
Gerenciamento de infraestrutura	22-27% de redução
Desenvolvimento de aplicativos	30-35% de eficiência de custos

Abordagem de consultoria orientada à inovação

A Infosys investiu US $ 266 milhões em pesquisa e desenvolvimento durante o ano fiscal de 2023.

• Pesquisa de IA e aprendizado de máquina: US $ 89 milhões
• Inovação em blockchain: US $ 42 milhões
• Exploração quântica de computação: US $ 35 milhões

Eficiência operacional aprimorada para clientes

Os clientes experimentam melhoria média da produtividade de 35-40% através de soluções da Infosys.

Métrica de eficiência	Porcentagem de melhoria
Automação de processo	38%
Otimização do fluxo de trabalho digital	42%
Integração de tecnologia	36%

Infosys Limited (Infy) - Modelo de Negócios: Relacionamentos do Cliente

Parcerias estratégicas de clientes de longo prazo

A Infosys mantém parcerias estratégicas com 759 clientes corporativos a partir do terceiro trimestre do EF2024. Os 10 principais clientes da empresa contribuíram com 27,6% da receita total no recente trimestre financeiro.

Categoria de cliente	Número de clientes	Contribuição da receita
Clientes corporativos	759	Receita anual de US $ 14,3 bilhões
Fortune 500 clientes	242	42,5% da receita total

Equipes de gerenciamento de contas dedicadas

A Infosys emprega 360 profissionais de gerenciamento de contas dedicados que atendem a clientes da empresa global.

• Possui de relacionamento médio do cliente: 8,6 anos
• Taxa de retenção de clientes: 94,2%
• Tamanho médio da equipe da conta: 5-7 profissionais

Modelos contínuos de engajamento e suporte

A empresa fornece suporte global 24/7 em vários canais de serviço com taxa de resolução de 92,7% de primeiro contato.

Canal de suporte	Tempo médio de resposta	Disponibilidade
Suporte telefônico	12 minutos	24/7
Suporte por e -mail	4 horas	24/7
Suporte de bate -papo	3 minutos	24/7

Plataformas de experiência do cliente digital

A Infosys investiu US $ 287 milhões em tecnologias de experiência em clientes digitais no EF2024.

• Plataformas de interação do cliente movidas a IA
• Sistemas de engajamento omnichannel
• Painéis de análise em tempo real

Satisfação regular do cliente e mecanismos de feedback

Pontuação de satisfação do cliente: 8.7/10 com base em pesquisas trimestrais envolvendo 512 clientes corporativos.

Métrica de feedback	Pontuação	Participantes da pesquisa
Satisfação geral	8.7/10	512 clientes
Qualidade de serviço	9.1/10	487 clientes
Resolução de problemas	8.5/10	439 clientes

Infosys Limited (Infy) - Modelo de Negócios: Canais

Equipes de vendas diretas

A Infosys mantém uma força de vendas direta global de 1.487 profissionais de vendas a partir do terceiro trimestre do EF2024. A equipe de vendas opera em 8 principais regiões geográficas, incluindo mercados da América do Norte, Europa, Ásia-Pacífico e Oriente Médio.

Região	Tamanho da equipe de vendas	Contribuição da receita
América do Norte	612 profissionais	54,3% da receita total
Europa	345 profissionais	22,7% da receita total
Ásia-Pacífico	276 profissionais	15,6% da receita total
Médio Oriente	254 profissionais	7,4% da receita total

Plataformas de marketing digital

A Infosys aproveita vários canais de marketing digital com um orçamento de marketing digital de US $ 47,2 milhões em 2024.

• Alcance de marketing do LinkedIn: 2,3 milhões de seguidores
• Engajamento do Twitter: 1,1 milhão de seguidores
• Assinantes do canal do YouTube: 186.000
• Website Visitantes mensais: 1,6 milhão

Conferências e eventos do setor

A Infosys participa de 127 conferências de tecnologia global anualmente, com um investimento estimado em marketing de eventos de US $ 12,5 milhões.

Tipo de conferência	Número de eventos	Participantes médios
Cúpulas de tecnologia	42 eventos	5.600 participantes
Fóruns de transformação digital	35 eventos	4.200 participantes
Conferências de nuvens e IA	50 eventos	6.300 participantes

Portais de consultoria on -line

A Infosys opera 3 plataformas principais de consultoria on -line com 247.000 clientes corporativos registrados.

• Infosys Consulting Portal: 124.000 usuários registrados
• Infosys Wingspan Learning Platform: 83.000 usuários registrados
• Troca de Inovação Infosys: 40.000 usuários registrados

Redes de referência estratégicas

A Infosys mantém 612 redes de parceria de tecnologia estratégica, gerando US $ 487,6 milhões em receita baseada em referência.

Categoria de parceiro	Número de parceiros	Receita gerada
Provedores de serviços em nuvem	187 parceiros	US $ 213,4 milhões
Fornecedores de software	265 parceiros	US $ 174,2 milhões
Integradores de sistemas	160 parceiros	US $ 100 milhões

Infosys Limited (INFY) - Modelo de negócios: segmentos de clientes

Fortune 500 Global Enterprises

Em 2023, a Infosys serviu 63 empresas da Fortune 500 em vários setores. A receita total desses clientes de primeira linha foi de US $ 1,87 bilhão.

Categoria de cliente	Número de clientes	Contribuição da receita
Fortune 500 Enterprises	63	US $ 1,87 bilhão

Setor de serviços bancários e financeiros

A Infosys possui 180 clientes de serviços bancários e financeiros em todo o mundo, gerando US $ 2,3 bilhões em receita anual a partir deste segmento.

• Os principais clientes bancários incluem JPMorgan Chase, Citigroup e Wells Fargo
• Projetos de transformação digital de serviços financeiros representam 28% da receita do segmento

Empresas de saúde e ciências da vida

O segmento de assistência médica representa 22% do portfólio total de clientes da Infosys, com 95 clientes ativos e US $ 1,45 bilhão em receita anual.

Sub-segmento	Contagem de clientes	Receita
Empresas farmacêuticas	42	US $ 650 milhões
Provedores de saúde	53	US $ 800 milhões

Indústrias de fabricação e automóveis

A Infosys atende a 110 clientes de fabricação e automóveis, gerando US $ 1,72 bilhão em receita anual.

• Os serviços de engenharia digital automotiva contribuem com US $ 620 milhões
• Soluções de fabricação inteligentes representam US $ 450 milhões

Organizações de telecomunicações e mídia

O segmento de telecomunicações e mídia inclui 75 clientes, gerando US $ 1,1 bilhão em receita anual.

Sub-segmento	Contagem de clientes	Receita
Telecomunicações	45	US $ 750 milhões
Organizações de mídia	30	US $ 350 milhões

Infosys Limited (INFY) - Modelo de negócios: estrutura de custos

Compensação e treinamento de funcionários

Para o ano fiscal de 2023-24, a Infosys registrou despesas totais de funcionários de ₹ 39.642 crore. A empresa empregava 344.587 profissionais em 30 de setembro de 2023.

Categoria de custo	Valor (₹ crore)
Total de despesas dos funcionários	39,642
Treinamento e desenvolvimento	1,287
Custo médio de treinamento por funcionário	3.73

Investimentos de infraestrutura de tecnologia

No ano fiscal de 2023-24, a Infosys investiu ₹ 3.456 milhões em infraestrutura de tecnologia e recursos em nuvem.

• Despesas de capital: ₹ 3.456 crore
• Investimento de infraestrutura em nuvem: ₹ 1.200 crore
• Expansão do data center: ₹ 987 crore

Despesas de pesquisa e desenvolvimento

A Infosys alocou ₹ 2.345 crore para pesquisa e desenvolvimento no ano fiscal de 2023-24.

Área de foco em P&D	Investimento (₹ crore)
Inteligência artificial	678
Segurança cibernética	456
Transformação digital	587
Despesas totais de P&D	2,345

Manutenção Operacional Global

Os custos globais de manutenção operacional para a Infosys no ano fiscal de 2023-24 totalizaram ₹ 5.678 crore.

• Manutenção do escritório: ₹ 1.234 crore
• Infraestrutura de rede global: ₹ 2.345 crore
• Custos de conformidade e regulamentação: ₹ 678 crore

Custos de marketing e desenvolvimento de negócios

A Infosys gastou ₹ 1.987 crore em marketing e desenvolvimento de negócios no ano fiscal de 2023-24.

Categoria de despesa de marketing	Valor (₹ crore)
Marketing digital	456
Eventos e conferências corporativas	287
Vendas e desenvolvimento de negócios	1,244
Total de despesas de marketing	1,987

Infosys Limited (INFY) - Modelo de negócios: fluxos de receita

Taxas de serviço de consultoria de TI

Para o ano fiscal de 2023-24, a Infosys registrou receita total de US $ 17,24 bilhões. As taxas de serviço de consultoria contribuíram com aproximadamente 35,7% da receita total, totalizando US $ 6,16 bilhões.

Categoria de serviço	Receita (em US $ bilhões)	Porcentagem da receita total
Serviços de consultoria de TI	6.16	35.7%

Contratos de desenvolvimento de software

Os contratos de desenvolvimento de software geraram US $ 4,83 bilhões em receita, representando 28% da receita total da Infosys em 2023-24.

Tipo de contrato	Receita (em US $ bilhões)	Porcentagem da receita total
Contratos de desenvolvimento de software	4.83	28%

Serviços de migração e infraestrutura em nuvem

A receita de serviços em nuvem atingiu US $ 3,45 bilhões, representando 20% da receita total em 2023-24.

Tipo de serviço	Receita (em US $ bilhões)	Porcentagem da receita total
Serviços de migração e infraestrutura em nuvem	3.45	20%

Receitas do projeto de transformação digital

Os projetos de transformação digital contribuíram com US $ 2,58 bilhões para a receita da Infosys, representando 15% da receita total.

Categoria de projeto	Receita (em US $ bilhões)	Porcentagem da receita total
Projetos de transformação digital	2.58	15%

Assinaturas de manutenção e suporte contínuas

As assinaturas de manutenção e suporte geraram US $ 1,22 bilhão, representando 7% da receita total em 2023-24.

Tipo de assinatura	Receita (em US $ bilhões)	Porcentagem da receita total
Assinaturas de manutenção e suporte	1.22	7%

Redução total de receita

• Receita total da empresa: US $ 17,24 bilhões
• Serviços de consultoria de TI: US $ 6,16 bilhões
• Contratos de desenvolvimento de software: US $ 4,83 bilhões
• Serviços de migração em nuvem: US $ 3,45 bilhões
• Projetos de transformação digital: US $ 2,58 bilhões
• Assinaturas de manutenção e suporte: US $ 1,22 bilhão

Infosys Limited (INFY) - Canvas Business Model: Value Propositions

You're looking at the core value Infosys Limited is delivering to its clients as of late 2025. It's all about tangible outcomes, not just hours billed. The sheer scale of their commitments shows you where they are placing their bets.

The firm's ability to secure large, transformative work is clear in the annual figures. Total Contract Value (TCV) of large deal wins was $11.6 billion for FY2025, out of which 56% were new contracts. This momentum continued into the new fiscal year, with Q1FY26 large deal TCV hitting $3.8 billion.

The primary value driver is Accelerating clients' digital transformation with an AI-first core. Infosys is pushing this hard through its Topaz platform and agentic AI capabilities. Critically, over 400 AI projects are currently in progress, showing active deployment rather than just pilots. This focus helped Infosys Limited achieve revenues of $19.28 billion in FY25, with an operating margin of 21.1% for that full fiscal year.

Next up is Driving cost optimization and operational efficiency through automation. AI is being used to speed up core IT functions. For example, AI can accelerate tasks like software development, coding, and process optimization, often completing them faster than human teams. This focus on efficiency is a direct response to client needs for productivity benefits in areas like Accounts Payable, where agentic AI is bringing more intelligence and autonomy to invoice processing.

To show you the depth of their Deep industry-specific expertise across 10+ verticals, look at the recent performance across key sectors, which gives you a sense of where the demand is strongest. This expertise is what allows them to tailor these complex AI and automation solutions effectively.

Industry Vertical	Q1 FY26 YoY Growth (Constant Currency)
Manufacturing	12.2%
Energy, Utilities, Resources and Services	6.4%
Financial Services	5.6%
Communication	4.0%

The underlying technology enabling this is their offering of Scalable, resilient, and secure cloud and digital solutions. This includes a fully managed services offering that covers hybrid cloud solutions, application portfolio management, IT operations, IaaS, SaaS, security operations, and quality assurance. This comprehensive stack helps ensure that the digital transformation is built on a solid, enterprise-grade foundation. For instance, in the CPG sector, research shows that 55% of AI use cases generate tangible business value, which is on par with the industry average, indicating successful value realization from their deployed solutions.

Here are the key components of the digital and cloud value proposition:

• Managed services for hybrid cloud solutions.
• Application portfolio modernization.
• Security operations and quality assurance.
• Focus on resiliency and scalability.

Finance: draft 13-week cash view by Friday.

Infosys Limited (INFY) - Canvas Business Model: Customer Relationships

You're looking at how Infosys Limited keeps its biggest customers close, which is the core of their service model, especially now that clients are trimming their vendor lists. It's all about moving past transactional work to become a true strategic partner.

The foundation of this relationship strategy rests on maintaining long-term, strategic partnerships. While the target is to deepen relationships with a select group, the scale is global, serving clients in more than 56 countries. The company's dedication to its existing base is clear in its focus on securing large, multi-year agreements; for instance, the Total Contract Value (TCV) of large deal wins in Q1 of fiscal year 2026 hit $3.8 billion, with 55% of that being net new business, showing success in expanding existing engagements.

This is executed through a dedicated account management and trusted advisor model. You see this structure in action when you look at how they organize resources. For top accounts, Infosys assigns integrated teams across sales, marketing, and service delivery, often led by a Master Customer Owner (MCO). This ensures a unified front, acting as a business partner rather than just a vendor. The sheer size of the workforce, totaling 323,578 employees as of March 2025, means they can dedicate significant, specialized talent to these key relationships.

For the most complex transformations, Infosys leans heavily into high-touch consulting and co-creation. This is where platforms like Infosys Topaz, their AI-first offering, come into play, helping clients realize tangible benefits. Executives noted that productivity gains from AI initiatives with clients were coming in at between 5-15 per cent. This consultative approach drives deep integration, which is reflected in strong returns; for the quarter ending June 30, 2025, Return on Equity (ROE) improved to 30.4%.

A major near-term opportunity, and thus a relationship focus, is the focus on client consolidation decisions. Enterprises are actively reducing the number of IT outsourcing vendors they use to streamline operations and cut costs. Infosys is positioning itself to win these larger, multi-year consolidation deals. This strategy is key to sustained growth, even when the broader market sees caution in discretionary spending. The success in this area is a direct measure of trust. You can see the scale of their overall business supporting this: for the full fiscal year 2025, Infosys reported revenues of $19,277 million.

Here's a look at the scale of the relationship focus areas:

Relationship Metric	Data Point (Latest Available)
Stated Enterprise Clients (Per Outline)	759
Total Employees (March 2025)	323,578
FY25 Total Large Deal TCV	$11.6 billion
Q1 FY26 Large Deal TCV	$3.8 billion
AI Productivity Gains Reported	5-15 per cent
FY26 Revenue Growth Guidance (Lower End)	1%

The commitment to these relationships is also visible in the company's operational discipline, which reassures clients about long-term viability. For example, the Operating Margin for Q1 FY26 was 20.8%, and Free Cash Flow generation was strong at $884 million for that quarter. This financial health is what allows Infosys Limited to act as a stable, long-term partner.

The relationship strategy involves several key engagement mechanisms:

• Securing multi-year, deep-dive transformation contracts.
• Leveraging AI capabilities like Infosys Topaz for joint value creation.
• Maintaining a high utilization rate, which touched 85%, showing capacity to serve existing commitments.
• Expanding long-standing collaborations, such as the one with Citizens to propel AI-led transformation.

Honestly, if you're a client, you want to see that the provider is investing in the future alongside you, not just maintaining old systems. The focus on securing large deals where 56% were net new in FY25 shows they are winning incremental, trust-based work. That's the real metric of a successful trusted advisor relationship.

Infosys Limited (INFY) - Canvas Business Model: Channels

You're looking at how Infosys Limited actually gets its services and products into the hands of its global clientele. This isn't just about a website; it's about the massive, on-the-ground infrastructure and the digital front door they use to secure and deliver work. The channel strategy is deeply integrated with their Global Delivery Model.

The direct sales effort is supported by a vast global footprint. While the specific number of dedicated sales professionals isn't explicitly stated for late 2025, the scale of the direct engagement is evident in the overall employee base and reach. Infosys Limited serves clients across 59 countries, supported by a total global headcount that reached over 323K employees as of June 2025.

The Worldwide network of delivery centers, which forms the core of the Global Delivery Model, is extensive. As of March 31, 2024, Infosys Limited operated 139 development centers globally. For instance, the Infosys BPM segment alone maintains seven dedicated Delivery Centers across Europe, including locations like Lodz, Dublin, and Brno. This physical network is crucial for delivering services at scale and managing costs.

Digital platforms and marketplaces are increasingly central to service delivery and client engagement. Infosys heavily relies on its proprietary platforms to drive transformation. Key among these are Infosys Topaz, which delivers AI-powered solutions, and Infosys Cobalt, designed to accelerate enterprise cloud journeys. The adoption of these tools is deep; management indicated that about 90% of its employees are trained on AI tools and use them in daily work, with developers generating over 25 million lines of code using AI-based coding assistants. Furthermore, the learning platform, Infosys Springboard, has served over 9.2 million learners.

Strategic partnerships are a significant channel for securing large, transformative work. These alliances often involve joint go-to-market initiatives that leverage Infosys Limited's scale with a partner's domain expertise. Recent examples show this channel in action:

• Securing a three-year strategic technology partnership with the Lawn Tennis Association (LTA) through 2027.
• Deepening a long-standing collaboration with Spark New Zealand to accelerate digital and AI-driven customer experiences.
• Extending a strategic collaboration with AIB to support accelerated transformation initiatives.
• Expanding a strategic partnership with Norway's DNB Bank to modernize IT infrastructure.

The success of these channels is reflected in the contract pipeline. Total Contract Value (TCV) for large deals in the September quarter was $3.1 billion, with 67% of that being net new work, signaling strong forward-looking commitments from clients secured through these various channels.

Here's a snapshot of the scale underpinning these channels as of mid-2025:

Channel Element	Metric/Data Point	Source Context/Date
Global Reach	Clients in 59 Countries	LTM Data
Delivery Footprint	139 Development Centers Globally	As of March 31, 2024
Digital Platform Adoption (AI)	90% of Employees Trained on AI Tools	Late 2025 Data
Digital Platform Output	Over 25 Million Lines of Code Generated by AI Assistants	Late 2025 Data
Strategic Partnership Example	LTA Partnership extends through 2027	Announced May 2025
Financial Impact (Large Deals)	$3.1 Billion TCV in September Quarter	Q2 FY26 Data

The direct sales force, while not quantified with a specific headcount, is supported by the overall employee base, which is heavily invested in the digital tools that define the modern channel. For example, the company reported Q1 FY26 revenues of $4,941 million.

You need to track the net new percentage in those large deals; that 67% figure is what shows new client acquisition through these channels, not just contract renewals. Finance: draft 13-week cash view by Friday.

Infosys Limited (INFY) - Canvas Business Model: Customer Segments

You're looking at the core client base for Infosys Limited, which is heavily concentrated in large, established global organizations. This segment is the bedrock of their revenue stability, even when broader discretionary spending tightens up.

The global enterprise footprint is extensive. Infosys Limited enables clients in 59 countries to navigate their digital transformation efforts. As of March 2025, the total employee base supporting these global operations stood at 323,578 people.

The concentration of business by geography shows a clear reliance on the largest market. North America remains the primary revenue driver, though it saw a slight contraction in the second quarter of fiscal year 2025 (Q2 FY25). The revenue contribution from North America was 57.4% as of Q2 FY25, with nearly US$ 12 billion of total revenue originating from the US alone in the last fiscal year. This heavy weighting means currency fluctuations, like the rupee depreciation against the dollar, directly impact the top line.

Vertical performance in Q2 FY25 highlights where demand is strongest and where it is lagging. The Financial Services sector, which you noted as a key segment, contributed 27.5% of revenue in Q2 FY25, showing growth despite broader caution. Manufacturing was another strong performer, contributing 15.7% of revenue and experiencing double-digit growth quarter-over-quarter.

Here's a quick look at the key vertical revenue contributions as reported for Q2 FY25:

Vertical Segment	Revenue Contribution (Q2 FY25)	Quarter-over-Quarter Growth (Q2 FY25)
North America (Geography)	57.4%	Down 2.6%
Financial Services (BFSI)	27.5%	Grew 2%
Manufacturing	15.7%	Double-digit growth
Retail	Not explicitly stated as a percentage	Down 9.2%

To be fair, while Financial Services and Manufacturing showed resilience, other areas were softer. For instance, the Retail vertical saw its revenue decline by 9.2% quarter-over-quarter in Q2 FY25. Still, Infosys Limited continues to see deal flow in sectors like telecom, indicating that large, multi-year transformation programs are still being committed to, even if near-term discretionary budgets are unevenly distributed.

You can see the client base is segmented by industry focus, which allows Infosys Limited to tailor its expertise:

• Large global enterprises across 50+ countries.
• Strong focus on the Banking, Financial Services, and Insurance (BFSI) sector.
• Key verticals including Manufacturing and Communications.
• Significant exposure to the North America market, which accounted for 57.4% of business in Q2 FY25.

Finance: draft 13-week cash view by Friday.

Infosys Limited (INFY) - Canvas Business Model: Cost Structure

You're looking at the core expenditures that drive Infosys Limited's operations as of late 2025. Honestly, for a company this size, the cost structure is dominated by people and the infrastructure to support them globally. Here's the quick math on the biggest drains on the bottom line.

Employee compensation and benefits (largest cost component).

This is, without question, the single largest cost driver for Infosys Limited. For the fiscal year ended March 31, 2025, Employee benefit expenses totaled ₹85,950 crore. This represented an aggregate employee cost of 52.7% of total revenue for the same period. With a headcount of 323,578 employees in FY 2025, managing salary inflation and ensuring competitive compensation packages is the primary focus for margin defense.

Significant investment in R&D and technology infrastructure.

Infosys Limited continuously pours resources into its intellectual capital, which includes R&D and modernizing its internal technology stack. For the year ended March 31, 2025, Research and Development expense recognized in the Consolidated Statement of Profit and Loss was ₹1,296 crore. This investment supports the development of offerings like Infosys Topaz and modernizing client-facing infrastructure. The company's IT strategy explicitly centers on infrastructure modernization and digital transformation.

Selling, General, and Administrative (SG&A) expenses.

These are the necessary overheads for running a global enterprise. For the fiscal year ended March 31, 2025, the combined Selling and marketing expenses plus General and administrative expenses accounted for 9.3% of revenue. Breaking that down, Selling and marketing expenses were 4.7% of revenue, and General and administrative expenses were also 4.7% of revenue. More recently, the Last Twelve Months (LTM) Selling, General & Administrative Expenses (SG&A) as of September 29, 2025, was reported at $1,332.0M. It seems they are seeing some benefits of scale, with the 3-Year Compound Annual Growth Rate (CAGR) for SG&A being negative at -3.7%.

Costs associated with the global delivery model (onshore/offshore).

The cost structure is heavily influenced by the onsite versus offshore effort mix. Historically, the effort split has been around 72% offshore (largely India-based, rupee-cost) and 28% onsite (higher salary cost locations). Critically, the cost structure is inverse to the effort split; the higher-cost onsite effort represents the majority of the salary expenditure, making the onsite mix a primary lever for margin management. Offshore work being mostly rupee-cost based means currency fluctuations directly impact margins.

The key components of operating costs for the year ended March 31, 2025, compared to the prior year, are detailed below (all figures in ₹ crore):

Cost Component	FY Ended March 31, 2025	FY Ended March 31, 2024
Employee benefit expenses	85,950	82,620
Cost of technical sub-contractors	12,937	12,232
Cost of software packages and others	15,911	13,515
Research and Development expense	1,296	1,118

Capital expenditure (CapEx) for IT infrastructure.

Investment in Manufactured Capital, which includes data centers and technology infrastructure, is essential for service delivery. While total reported Capital Expenditures for the fiscal year ending March 31, 2025, was approximately $-264.59 Million, you are tracking the specific investment in IT infrastructure. We are using the figure you provided for context on this specific component: the approximate CapEx for IT infrastructure in 2024 was $800 million. What this estimate hides is the split between owned versus rental models for infrastructure, which is a key part of their long-term efficiency play.

Key cost-related metrics for FY2025:

• Total Expenses: ₹1,28,982 crore.
• Operating Margin: 21.1%.
• Cost of Sales / Revenue: 69.5%.
• Utilization Rate (Historical context): Steady at 85%.

Finance: draft 13-week cash view by Friday.

Infosys Limited (INFY) - Canvas Business Model: Revenue Streams

Infosys Limited (INFY) derives revenue from a diversified portfolio, with digital services being the primary engine for growth as of late 2025.

The core revenue generation is heavily weighted towards digital transformation services, encompassing areas like Cloud, Artificial Intelligence (AI) through platforms such as Topaz, Internet of Things (IoT), and Cybersecurity.

Revenue streams are segmented across several service types:

• Digital services (Cloud, AI, IoT, Cybersecurity) as the primary driver.
• Consulting and systems integration fees.
• Managed services and long-term outsourcing contracts.
• Revenue from proprietary products and platforms, including Finacle.

The structure of consulting and systems integration fees involves contracts executed on various bases, including time-and-material, unit of work, fixed-price, or fixed-timeframe arrangements.

The Total Contract Value (TCV) of large deals secured in FY2025 reached $11.6 billion, with 56% of that being net new business.

Here's a quick look at the top-line financial performance for the fiscal year ending March 2025:

Financial Metric	Value (FY2025)
Total Revenues	$19,277 million
Constant Currency Revenue Growth (YoY)	4.2%
Operating Margin	21.1%
Net Profit (PAT)	$3.2 billion (₹26,750 crore)
Free Cash Flow (FCF)	$4,088 million

The company's offerings are continuously enhanced by its digital capabilities, with platforms like Topaz being leveraged for AI adoption across business, technology, and enterprise functions.

Product and platform revenue includes recognized offerings; for instance, Infosys Finacle continues to secure market recognition, such as being named a Market Leader in the Datos Matrix: Virtual Account Management Providers 2025 report.

The focus on profitability is evident; FY2025 operating margin of 21.1% represented an expansion of 0.5% year-on-year, supported by disciplined cost management initiatives like Project Maximus.