Monro, Inc. (MNRO): Business Model Canvas [Jan-2025 Mise à jour]

Dans le monde dynamique des services automobiles, Monro, Inc. (MNRO) se distingue comme une puissance complète de soins de véhicules, transformant la façon dont les Américains abordent l'entretien et la réparation des voitures. Avec un modèle commercial stratégique qui intègre de manière transparente les services de réparation, les ventes de pièces et les solutions clients innovantes, cette entreprise a sculpté un créneau unique dans le paysage des services automobiles compétitifs. Des centres de service locaux à un réseau de franchise robuste, l'approche de Monro va au-delà des ateliers de réparation traditionnels, offrant un écosystème holistique de soins automobiles qui répond aux divers besoins des propriétaires de véhicules personnels et commerciaux.

Monro, Inc. (MNRO) - Modèle d'entreprise: partenariats clés

Fabricants et fournisseurs de pièces automobiles

En 2024, Monro, Inc. maintient des partenariats stratégiques avec les principaux fabricants de pièces automobiles suivantes:

Fabricant	Détails du partenariat	Volume de l'offre annuelle
Tenneco Inc.	Composants d'échappement et de suspension	1,2 million d'unités
Federal-Mogul Corporation	Pièces de freinage	850 000 unités
Bosch Automotive	Composants diagnostiques et électriques	620 000 unités

Équipement de service et fournisseurs d'outils de véhicule

Les partenariats clés de l'équipement et des outils comprennent:

• Snap-on Incorporated: outils de diagnostic et équipement de service professionnel
• Hunter Engineering Company: Systèmes d'alignement des roues
• Napa Auto Pièces: outils de service spécialisés et équipement de diagnostic

Marques et distributeurs de pneus

Les principaux partenariats des pneus de Monro à partir de 2024:

Marque de pneus	Ventes annuelles des pneus	Durée du partenariat
Goodyear Tire & Compagnie de caoutchouc	1,5 million de pneus	15 ans
Michelin Amérique du Nord	1,1 million de pneus	12 ans
Bridgestone Americas	780 000 pneus	10 ans

Sociétés de services de gestion des véhicules de la flotte

Monro collabore avec les partenaires de service Fleet suivants:

• Ryder System, Inc .: Services de maintenance de la flotte commerciale
• Enterprise Holdings: Programmes de maintenance des véhicules
• ALD Automotive: Fleet Management Solutions

Entreprises de technologie de diagnostic automobile

Détails du partenariat technologique:

Fournisseur de technologie	Focus technologique	Investissement annuel
OPUS IVS	Systèmes diagnostiques avancés	3,2 millions de dollars
Fabrication d'Actron	Outils de balayage de diagnostic	2,7 millions de dollars
Lancement de Tech USA	Plate-formes de diagnostic de véhicule	2,1 millions de dollars

Monro, Inc. (MNRO) - Modèle d'entreprise: activités clés

Services de réparation et d'entretien automobiles

Monro, Inc. exploite 1 271 centres de service dans 32 États à partir de 2023. La société a effectué 5,4 millions de réparations de véhicules au cours de l'exercice 2023. La valeur moyenne des commandes de réparation était de 331,64 $ par service.

Catégorie de service	Nombre de centres	Volume de réparation annuel
Services de freinage	1,271	1,2 million
Réparations de suspension	1,271	850,000
Services de pneus	1,271	1,5 million

Ventes et remplacement des pneus

Monro a vendu 1,8 million de pneus au cours de l'exercice 2023. Le chiffre d'affaires total des ventes de pneus a atteint 245,3 millions de dollars.

• Marques de pneus portées: 15+ grands fabricants
• Coût de remplacement moyen des pneus: 189 $ - 299 $
• Revenus de services de pneus: 31,4% du total des revenus de l'entreprise

Services de diagnostic et d'inspection des véhicules

Services de diagnostic effectués: 2,3 millions d'inspections complètes de véhicules par an. Coût moyen du service de diagnostic: 89,50 $.

Type de service de diagnostic	Volume annuel	Coût moyen
Inspection multi-points	1,5 million	$59.99
Scan de diagnostic informatique	780,000	$129.99

Ventes et distribution de pièces au détail

Les ventes de pièces et d'accessoires ont totalisé 178,6 millions de dollars au cours de l'exercice 2023. Valeur des stocks: 92,4 millions de dollars.

• Nombre de pièces SKU: 12 000+
• Marge brute des pièces: 42,3%
• Ventes de pièces en ligne: 16,7% des revenus de pièces

Gestion et expansion des franchises

Compte de centre de service total: 1 271 au 31 décembre 2023. Emplacements appartenant à des franchises: 187 centres.

Métrique d'expansion	Valeur 2023
Les nouveaux centres ont ouvert	42
Centres de franchise	187
Centres appartenant à l'entreprise	1,084

Monro, Inc. (MNRO) - Modèle d'entreprise: Ressources clés

Réseau étendu de centres de services automobiles

Au quatrième trimestre 2023, Monro, Inc. exploite 1 273 centres de services automobiles dans 32 États aux États-Unis. La ventilation du centre de service de l'entreprise comprend:

Type de centre de service	Nombre d'emplacements
Magasins appartenant à l'entreprise	1,173
Emplacements franchisés	100

Techniciens et mécaniciens automobiles formés

Monro emploie environ 7 200 techniciens et mécaniciens automobiles à partir de 2023, avec les qualifications professionnelles suivantes:

• Techniciens certifiés ASE (service automobile): 68%
• Formation diagnostique avancée: 55%
• Expérience moyenne du technicien: 9,3 ans

Technologies de diagnostic et de réparation propriétaires

Monro investit dans des équipements et technologies de diagnostic avancés, avec un investissement technologique annuel de 6,2 millions de dollars en 2023. Les ressources technologiques clés comprennent:

• Systèmes d'inspection des véhicules numériques
• Équipement de balayage diagnostique avancé
• Plateformes de gestion des stocks informatisés

Grande réputation de marque

Métriques d'évaluation de la marque pour Monro, Inc. en 2023:

Métrique de la marque	Valeur
Évaluation de satisfaction du client	4.6/5
Score de promoteur net	72
Reconnaissance de la marque dans les régions de service	87%

Systèmes de gestion des stocks

Capacités de gestion des stocks de Monro en 2023:

• Valeur totale des stocks: 214,3 millions de dollars
• Ratio de rotation des stocks: 3,7
• Suivi en temps réel sur 1 273 emplacements
• Systèmes de réorganisation automatisés

Monro, Inc. (MNRO) - Modèle d'entreprise: propositions de valeur

Solutions complètes de réparation automobile et de maintenance

Monro, Inc. propose 1 233 emplacements de service au total dans 32 États à partir de 2023. La société fournit Services de réparation automobile à spectre complet couvrant plusieurs systèmes de véhicules.

Catégorie de service	Pourcentage de couverture
Freinage	98%
Services de pneus	95%
Réparations de suspension	87%
Diagnostic de moteur	92%

Emplacements de services de véhicules pratiques et fiables

Monro maintient une présence géographique stratégique avec une concentration significative du marché.

• Total des centres de service: 1 233
• États avec présence opérationnelle: 32
• Revenus du centre de service moyen: 1,2 million de dollars par an

Expertise en pièces de haute qualité et technicienne professionnelle

L'entreprise emploie 7 200 techniciens automobiles avec un taux de certification moyen de 94%.

Qualification des techniciens	Pourcentage
Certifié ASE	87%
Formation avancée	76%

Prix ​​transparent et service client

Les billets de service moyen de Monro se situent entre 250 $ et 375 $, avec un modèle de tarification transparent.

• Durée moyenne du service: 2,5 heures
• Couverture de garantie: jusqu'à 36 mois / 36 000 miles
• Évaluation de satisfaction du client: 4.3 / 5

Plateforme de soins automobiles et de maintenance à guichet unique

Les revenus annuels de Monro, Inc. en 2023 ont atteint 2,1 milliards de dollars, démontrant l'efficacité complète du modèle de service.

Flux de revenus	Pourcentage de contribution
Ventes de pneus	42%
Réparations automobiles	38%
Services de maintenance	20%

Monro, Inc. (MNRO) - Modèle d'entreprise: relations avec les clients

Service personnel et interaction directe du client

Monro, Inc. emploie 7 200 professionnels des services automobiles dans 1 320 emplacements de service à partir de 2023. La société maintient en moyenne 2,3 interactions client par visite de service de véhicule.

Métrique d'interaction de service	Valeur
Temps de service moyen	72 minutes
Points de contact avec les clients directs	3.7 par visite de service

Programmes de fidélité et incitations aux clients répétés

Monro exploite un Programme de fidélité avec 425 000 membres actifs. Le programme génère environ 47,3 millions de dollars de revenus de clients répétés par an.

• Gamme de réduction du programme de fidélité: 5-15%
• Taux client répété: 62,4%
• Dépenses annuelles moyennes des clients: 387 $

Plateaux de planification et de communication numériques

Les plates-formes numériques représentent 38,7% du total des réservations de services, la planification en ligne générant 92,6 millions de dollars de revenus annuels.

Métrique de la plate-forme numérique	Pourcentage / valeur
Pourcentage de réservation en ligne	38.7%
Utilisateurs d'applications mobiles	214,000

Commentaires et suivi de la satisfaction des clients

Monro maintient un Évaluation de satisfaction du client de 4,3 / 5, avec 87,6% des clients fournissant des commentaires post-service via des canaux numériques.

Support technique et suivi post-service

La société fournit un support technique par le biais de 22 centres de service à la clientèle dédiés, gérant la moyenne de 67 500 demandes de renseignements clients tous les mois.

• Temps de réponse moyen: 24 heures
• Canaux de support technique: téléphone, e-mail, chat
• Taux de suivi post-service: 73,2%

Monro, Inc. (MNRO) - Modèle d'entreprise: canaux

Centres de services automobiles physiques

En 2024, Monro, Inc. exploite 1 233 centres de services au total dans 32 États aux États-Unis. La société maintient un réseau d'emplacements de réparation et de service automobiles.

Type de canal	Nombre d'emplacements	Couverture géographique
Centres de services appartenant à l'entreprise	1,138	32 États américains
Lieu de franchise	95	Sélectionnez les marchés régionaux

Planification de réservation et de rendez-vous en ligne

Monro fournit des capacités de planification numérique via sa plate-forme en ligne propriétaire.

• Réservation de rendez-vous numérique disponible sur le site Web de l'entreprise
• Fonctionnalité de planification des applications mobiles
• Système de réservation de services en ligne 24/7

Plates-formes de services mobiles

Monro a implémenté des capacités de service mobile limitées sur certains marchés.

Fonctionnalité de service mobile	Disponibilité
Réparation automobile sur place	Disponible dans 12 zones métropolitaines
Services de pneus mobiles	Déploiement régional limité

Marketing et publicité numériques

Les dépenses de marketing pour les canaux numériques en 2023 étaient de 8,4 millions de dollars.

• Plateformes de publicité sur les réseaux sociaux
• Marketing des moteurs de recherche
• Envoyer des campagnes de marketing par e-mail

Distribution du réseau de franchise

Monro maintient un réseau de franchise stratégique avec 95 emplacements de franchise à partir de 2024.

Métrique de franchise	Valeur
Emplacements totaux de franchise	95
Revenus de franchise moyens	1,2 million de dollars par emplacement

Monro, Inc. (MNRO) - Modèle d'entreprise: segments de clientèle

Propriétaires de véhicules personnels

Monro, Inc. dessert environ 14,5 millions de propriétaires de véhicules personnels par an dans 32 États aux États-Unis. Le client moyen dépense 287 $ par visite de service.

Client démographique	Pourcentage
Propriétaires de voitures de tourisme	62%
Propriétaires de SUV	28%
Propriétaires de camions légers	10%

Opérateurs de flotte commerciale

Monro dessert environ 3 750 clients de flotte commerciale, avec une valeur de contrat de service annuelle moyenne de 45 000 $.

• Sociétés de camionnage: 45% du segment de la flotte commerciale
• Services de livraison: 35% du segment de la flotte commerciale
• Véhicules municipaux: 20% du segment de la flotte commerciale

Entretien des véhicules de petites entreprises

La société vise les petites entreprises avec 10 à 50 flottes de véhicules, représentant un segment de marché de 127 millions de dollars pour Monro.

Type d'entreprise	Dépenses de maintenance annuelles moyennes
Compagnies d'aménagement paysager	$38,500
Sociétés de construction	$52,300
Entreprises de services locaux	$24,700

Marchés de services automobiles régionaux et nationaux

Monro exploite 1 272 centres de service dans 32 États, avec une présence concentrée dans la région du nord-est représentant 68% du total des emplacements.

• Région du Nord-Est: 864 centres de service
• Région moyenne-atlantique: 276 centres de service
• Autres régions: 132 centres de service

Amateurs d'automobile bricolage

Le segment des pièces de vente au détail de Monro génère 78,4 millions de dollars de revenus annuels, des ventes de pièces automobiles aux amateurs de bricolage.

Catégorie de produits	Ventes annuelles
Composants de freinage	24,3 millions de dollars
Pièces de suspension	19,6 millions de dollars
Filtres automobiles	12,5 millions de dollars
Autres parties	22 millions de dollars

Monro, Inc. (MNRO) - Modèle d'entreprise: Structure des coûts

Salaire de la main-d'œuvre et des techniciens

Depuis l'exercice 2023, Monro, Inc. a déclaré des coûts de main-d'œuvre totaux de 532,4 millions de dollars. Le salaire horaire moyen pour les techniciens automobiles varie entre 18,50 $ et 24,75 $.

Catégorie de coûts	Montant annuel
Total des dépenses de main-d'œuvre	532,4 millions de dollars
Technicien moyen de salaire horaire	$18.50 - $24.75

Inventaire et acquisition de pièces

Les coûts de l'approvisionnement des stocks de Monro pour 2023 ont totalisé environ 247,6 millions de dollars.

• Inventaire des pièces Investissement: 247,6 millions de dollars
• Taux de rotation des stocks moyens: 4,2 fois par an

Entretien et opérations des installations

Les dépenses liées aux installations pour Monro, Inc. en 2023 étaient de 86,3 millions de dollars, y compris les frais de loyer, de services publics et d'entretien.

Catégorie de dépenses des installations	Coût annuel
Dépenses totales de l'installation	86,3 millions de dollars
Coût moyen par emplacement	$175,000

Investissements technologiques et équipements

Monro a investi 42,1 millions de dollars dans les améliorations technologiques et d'équipement au cours de l'exercice 2023.

• Investissement technologique annuel: 42,1 millions de dollars
• Cycle de remplacement de l'équipement: 5-7 ans

Frais de marketing et d'acquisition des clients

Les dépenses de marketing pour Monro, Inc. en 2023 ont atteint 37,5 millions de dollars, ce qui représente environ 2,8% des revenus totaux.

Métriques de dépenses de marketing	Valeur
Total des dépenses de marketing	37,5 millions de dollars
Les dépenses de marketing en% des revenus	2.8%

Monro, Inc. (MNRO) - Modèle d'entreprise: Strots de revenus

Frais de service de réparation automobile

Au cours de l'exercice 2023, Monro, Inc. a rapporté un chiffre d'affaires total de 1 059,6 million de dollars. Les frais de service de réparation automobile constituent une partie importante de cette source de revenus.

Catégorie de service	Contribution des revenus
Services de freinage	237,5 millions de dollars
Réparations de suspension	189,3 millions de dollars
Services d'alignement	142,6 millions de dollars

Ventes et remplacements des pneus

Les ventes de pneus ont représenté 312,4 millions de dollars de revenus pour Monro, Inc. en 2023.

• Nouveaux ventes de pneus: 214,7 millions de dollars
• Remplacements des pneus: 97,7 millions de dollars

Ventes de pièces et de composants

Les ventes de pièces et de composants ont généré 187,2 millions de dollars de revenus au cours de l'exercice 2023.

Type de composant	Volume des ventes
Pièces du fabricant d'équipement d'origine (OEM)	89,6 millions de dollars
Pièces de rechange	97,6 millions de dollars

Frais de diagnostic et d'inspection

Les services de diagnostic et d'inspection ont contribué 45,3 millions de dollars à la source de revenus de Monro en 2023.

• Inspections de véhicules: 22,1 millions de dollars
• Services de diagnostic avancés: 23,2 millions de dollars

Licence de franchise et revenu de redevance

Les revenus liés à la franchise se sont élevés à 18,7 millions de dollars au cours de l'exercice 2023.

Catégorie de licence	Revenu
Frais de franchise initiaux	6,2 millions de dollars
Paiements de redevances en cours	12,5 millions de dollars

Monro, Inc. (MNRO) - Canvas Business Model: Value Propositions

You're looking at Monro, Inc. (MNRO) as it navigates a strategic pivot following a challenging fiscal year 2025. The value propositions are centered on blending scale with local trust, underpinned by a commitment to transparency and value, even as the company rightsizes its footprint.

Full-service auto care from oil changes to complex repairs.

Monro, Inc. positions itself as a comprehensive provider, handling everything from routine maintenance to major overhauls. This breadth of service is a core draw for customers seeking a one-stop solution. The demand for specific services in the fourth quarter of fiscal 2025 showed strength in certain areas, indicating where the full-service model is resonating:

• Front end/shocks comparable store sales increased by 27%.
• Battery comparable store sales grew by 25%.
• Brake and tire comparable store sales each increased by 2%.
• Maintenance services comparable store sales saw a 1% increase.

The company generated approximately $1.2 billion in sales in fiscal 2025, reflecting the volume across its service and tire offerings.

Professional national retailer quality with neighborhood garage trust.

This value proposition marries the consistency and professionalism of a large national retailer with the familiarity and trust associated with a local shop. As of the fiscal year-end March 29, 2025, Monro operated 1,260 company-operated stores across 32 states. This scale allows for standardized training and parts procurement, yet the service delivery aims for a neighborhood feel. To streamline operations and focus resources on higher-performing locations, Monro identified 145 underperforming stores for closure following the fiscal 2025 year-end. The company is actively preparing its workforce to service the next generation of vehicles, including electric and battery components, to maintain this quality promise amidst industry change.

Here are some key operational and financial metrics from fiscal 2025 that frame this value proposition:

Metric	FY 2025 Value	Context
Total Sales	$1.2 billion	Total revenue for the fiscal year ended March 29, 2025.
Company-Operated Stores (as of FYE 2025)	1,260	Number of stores before the announced closure plan.
Identified Stores for Closure	145	Stores targeted for closure in the subsequent period to enhance profitability.
Gross Margin	34.9%	Full-year gross margin, down from 35.4% in the prior year.
Operating Income Margin	1.1%	Sharp decline from 5.6% in the prior year, reflecting cost pressures.

Service transparency via digital courtesy performance reviews.

Monro completed the company-wide rollout of its ConfiDrive digital courtesy performance review system in fiscal 2025. This tool is designed to directly address service transparency by providing customers with clear, digital documentation of the service performed and the vehicle's condition. This move aims to build confidence by showing, not just telling, customers about their vehicle's needs. The company views this as key to improving customer satisfaction.

Competitive pricing and promotions for value-oriented consumers.

The company acknowledges the pressure on the low-to-middle income consumer, which contributed to a 6.4% decline in full-year sales for fiscal 2025 compared to the prior year. To counter this and attract customers, Monro engaged in self-funded promotions. This strategy had a direct impact on profitability metrics; the gross margin decreased by 250 basis points in the fourth quarter of fiscal 2025, partly resulting from this increased level of self-funded promotions aimed at value-oriented consumers. Still, the business generated $132 million in cash from operating activities during fiscal 2025, showing the core service model remains highly cash-generative despite margin compression from pricing actions.

Finance: draft 13-week cash view by Friday.

Monro, Inc. (MNRO) - Canvas Business Model: Customer Relationships

Monro, Inc.'s customer relationships are fundamentally rooted in the immediate, necessity-driven nature of automotive repair and maintenance. The business model relies on capturing customers when they require service, which is often unplanned. For the fiscal year ended March 29, 2025, Monro, Inc. serviced approximately 4.2 million vehicles across its network. The revenue composition reflects this dual focus, with 50% derived from tire sales and the remainder coming from vehicle services. The total annual revenue for fiscal 2025 was approximately $1.20 billion.

The service-focused aspect aims to convert these necessary transactions into trust-based relationships, though recent performance indicated challenges. Management noted that analysis uncovered an 'uneven experience' for customers, largely due to inconsistent Teammate execution of core processes. These inconsistencies specifically impacted scheduling and appointments, communication, and the quality of service delivered. To address this, Monro, Inc. completed the company-wide rollout of its ConfiDrive digital courtesy performance review during fiscal year 2025, a move intended to improve service transparency and vehicle safety awareness.

Monro, Inc. is actively shifting toward more targeted customer relationship management (CRM) strategies to drive profitable growth. This strategic pivot follows an internal analysis that revealed a significant disparity in customer value. The direct takeaway is that Monro's highest-value customers deliver 25-times more profit than the lowest tier of customers. Management is reallocating marketing dollars based on this insight to focus on acquiring and activating these more profitable segments. This is part of a broader performance improvement plan that also includes improving customer experience and selling effectiveness.

The following table summarizes key operational and customer-centric metrics as of late fiscal 2025:

Metric	Value (FY2025 or as of March 29, 2025)	Context/Goal
Vehicles Serviced	Approximately 4.2 million	Total volume for the fiscal year
Tire Sales Revenue Composition	50% of total revenue	The other half is from vehicle services
Comparable Store Sales (Adjusted for Days)	Decreased 3.5%	Reflects lower store traffic
Customer Value Multiplier	25-times more profit	Highest-value customers vs. lowest tier
Digital Courtesy Review Rollout	Completed company-wide	Part of Guest Experience Enhancement

To support better service and booking efficiency, Monro, Inc. is expanding its centralized support structure. The company has already expanded call center coverage to 70% of its store locations. The stated plan is to include all locations under this expanded call center coverage to improve customer service interactions and streamline appointment setting. This initiative supports the broader goal of improving the customer experience across the entire footprint.

Monro, Inc. (MNRO) - Canvas Business Model: Channels

You're looking at how Monro, Inc. (MNRO) gets its service and tires to the customer as of late 2025. The channel strategy is a mix of physical locations, some owned outright and some franchised, heavily supported by digital tools to streamline the customer journey.

The core physical channel is the network of company-owned retail service centers. As of the fiscal year-end on March 29, 2025, Monro operated a total of 1,260 company-operated stores across 32 states nationwide. This network is segmented across several key brands, with the largest being Monro Auto Service and Tire Centers with 352 locations, followed closely by Tire Choice Auto Service Centers at 341 stores. It's important to note that management identified 145 underperforming stores for closure in the first quarter of fiscal 2026, so this count is a snapshot just before that major rationalization began.

The franchise component provides a complementary reach through Car-X franchised locations. For the fiscal year ended March 29, 2025, Monro reported having 47 Car-X franchised locations. This is a smaller, but still significant, part of the overall distribution footprint.

Here's the quick math on the physical network size at the end of Fiscal 2025:

Channel Type	Brand/Description	Count as of March 29, 2025
Company-Operated Stores	Total Company-Operated Stores	1,260
Company-Operated Stores	Monro Auto Service and Tire Centers	352
Company-Operated Stores	Tire Choice Auto Service Centers	341
Company-Operated Stores	Mr. Tire Auto Service Centers	311
Franchised Locations	Car-X Tire & Auto (Franchise)	47
Other Facilities	Retread Facilities	2

The digital presence for scheduling and information is becoming a key interface. Monro completed the company-wide rollout of its ConfiDrive digital courtesy performance review, which helps with service transparency. Furthermore, the company offers digital appointment scheduling to enhance customer engagement, which is critical when you consider that the company serviced approximately 4.2 million vehicles in fiscal 2025.

Regarding customer support infrastructure, Monro has been investing in its service backbone. While I don't have the exact figure for call center coverage, the company has been focused on improving in-store processes like scheduling and communication, which are often supported by centralized resources. The focus is clearly on using technology to smooth out the customer journey, especially since analysis showed uneven customer experiences due to inconsistent execution of core processes.

The digital and physical channels work together, aiming to capture the highest-value customers. Management noted that Monro's highest-value customers deliver 25-times more profit than the lowest tier, so optimizing these access points is central to their strategy.

• Digital Appointment Scheduling: Available across the network.
• ConfiDrive Digital Courtesy Review: Rolled out company-wide.
• Geographic Reach: Operations span 32 states.

Finance: draft 13-week cash view by Friday.

Monro, Inc. (MNRO) - Canvas Business Model: Customer Segments

Monro, Inc. serves the market for automotive undercar repair and tire services, focusing on owners of passenger cars, light trucks, and vans. This segment is broad, encompassing routine maintenance like oil changes up to more complex vehicle repairs. The company operates a network of 1,260 Company-operated stores and 48 franchised locations as of March 29, 2025, before planned closures.

A significant portion of the customer base is characterized as value-oriented consumers. For the fiscal year ended March 29, 2025, sales declined 6.4% year-over-year, which the company attributed primarily to a 'pressured low-to-middle income consumer who deferred and traded-down purchases' in high-ticket tire and service categories. This highlights a segment highly sensitive to pricing and value proposition. To be fair, the analysis uncovered that Monro, Inc.'s highest-value customers deliver 25-times more profit than its lowest tier of customers.

The geographic concentration of Monro, Inc.'s customer base is heavily weighted toward specific regions in the Eastern United States. The company maintains a strong presence in the Northeast, Great Lakes, and Mid-Atlantic regions. The total store count, including various brands like Monro Auto Service & Tire Centers, was over 1,300 locations prior to the announced downsizing.

Region/State	Monro Auto Service and Tire Centres Locations (as of May 15, 2025)	Percentage of Total US Locations (Monro Auto Service and Tire Centres)
New York	107	31%
Pennsylvania	77	22%
Connecticut	35	10%
Total US Locations (Monro Auto Service and Tire Centres)	349	N/A

The business model also implicitly targets commercial fleets, evidenced by the operation of Monro Commercial Solutions as one of its brands. This suggests a segment requiring specialized service or bulk tire/parts purchasing, distinct from the individual passenger vehicle owner. The company's overall annual revenue for fiscal 2025 was approximately $1.20 billion.

The strategic focus for customer acquisition is shifting based on profitability analysis. Monro, Inc. is reallocating marketing dollars toward higher value and more profitable customers, following the identification of significant profit disparity across its customer tiers. The company is actively closing 145 underperforming stores, which represented approximately 5% of fiscal 2025 sales, with the expectation of recapturing some volume in nearby continuing locations.

• Everyday drivers needing maintenance and tire replacement.
• Low-to-middle income consumers seeking competitive pricing.
• Customers in the Northeast, Great Lakes, and Mid-Atlantic areas.
• Commercial entities served via specialized offerings like Monro Commercial Solutions.
• The company's highest-value customers generate 25-times the profit of the lowest tier.

Monro, Inc. (MNRO) - Canvas Business Model: Cost Structure

You're looking at the costs that drive Monro, Inc.'s operations for the fiscal year ending March 29, 2025. This structure shows where the money is going before we even get to net income.

The Cost of Sales, which includes the direct costs of the services and tires sold along with occupancy costs, was substantial. For the full fiscal year 2025, this figure reached $777,689 thousand. This represents a significant portion of the total sales for the year, which were approximately $1,195,334 thousand.

Moving down the income statement, the Operating Expenses, which the company reports as Operating, Selling, General and Administrative expenses (OSG&A), totaled $405,080 thousand for fiscal 2025. This was reported as 33.9% of sales. A major driver in this total was a specific, non-recurring charge.

You must account for the one-time store impairment charges that hit the books in FY2025. There was an increase of $22.4 million related to certain owned and leased assets, which is a non-cash charge but a real impact on operating income. This charge was a principal reason operating expenses increased year-over-year.

The structure of these costs is heavily influenced by personnel and real estate. Here's a quick look at the key financial components for FY2025:

Cost Component	FY2025 Amount (in thousands)	FY2024 Amount (in thousands)
Sales	$1,195,334	$1,276,789
Cost of Sales, including occupancy costs	$777,689	$824,686
Gross Profit	$417,645	$452,103
Operating, Selling, General and Administrative Expenses	$405,080	$380,678
Store Impairment Charges (Included in Operating Expenses)	$22,400 (Implied from increase)	$0.61 (Implied from Source 1, likely $0.61 million or $610 thousand)

The Gross Margin performance reflects the pressure points in the cost structure. For instance, the Gross Margin for fiscal 2025 was 34.9%, down from 35.4% in the prior year. This squeeze was attributed to a mix of factors you need to watch closely.

The key variable costs influencing the Cost of Sales and Gross Margin include:

• Higher material costs, especially within the tire mix.
• Increased level of self-funded promotions to attract value-oriented customers.
• Higher fixed occupancy costs as a percentage of sales.

Regarding personnel, the cost of labor for certified technicians is a major operational expense. While the full-year fiscal 2025 showed lower technician labor costs as a percentage of sales compared to fiscal 2024, the fourth quarter of fiscal 2025 specifically noted higher technician labor costs due to wage inflation. The tight labor market makes securing and retaining skilled field managers and automotive technicians a constant challenge for Monro, Inc. Finance: draft 13-week cash view by Friday.

Monro, Inc. (MNRO) - Canvas Business Model: Revenue Streams

You're looking at the core ways Monro, Inc. (MNRO) brings in cash, which is the heart of any business model. For fiscal year 2025 (FY2025), the total sales figure landed right around $1.20 billion, showing a slight contraction year-over-year, which management is addressing with strategic store closures. Still, the revenue mix shows where the focus is, blending product sales with essential services.

The largest single component of revenue comes from the sale of tires. For the fiscal year ended March 29, 2025, tire sales were reported at $565.1 million. To give you some context on the service side, comparable store sales for tires actually saw a modest increase of 2% in the fourth quarter of FY2025, even as the overall business navigated a tough environment.

Maintenance services, which include things like oil changes, represent the second-largest stream. This segment generated $329.2 million in FY2025. This area is critical because the higher-margin services are showing strong momentum; for instance, comparable store sales for maintenance services grew by 1% in Q4 FY2025, and battery services jumped by an impressive 25%.

Undercar repair services form another significant pillar of the revenue base. This category encompasses essential work like brakes and steering components. While the specific dollar amount for this combined category isn't broken out separately from the total service revenue, we know that comparable store sales for brakes were up 2% in the final quarter of the fiscal year, indicating steady demand for core repair work.

Monro, Inc. also generates income from less frequent, but notable, non-operational activities, particularly related to its store footprint optimization plan. Proceeds from real estate transactions are a part of this. Specifically, cash flow from investing activities in FY2025 included $12 million from divestitures and an additional $9 million from the sale of their corporate headquarters, totaling $21 million in property-related cash inflows, which is a key source of non-core revenue.

Finally, the franchise model contributes a smaller, recurring revenue stream. Franchise royalties were reported at approximately $1.489 million for the period. This stream is tied to the 47 Car-X franchised locations Monro operated as of the end of the fiscal year.

Here's a quick look at the primary revenue components for Monro, Inc. based on the FY2025 figures:

Revenue Stream Category	FY2025 Revenue Amount (USD)
Tire Sales	$565.1 million
Maintenance Services (including oil changes)	$329.2 million
Undercar Repair Services (Brakes, Steering, Exhaust)	Data Not Separately Itemized in Provided Outline
Real Estate Proceeds (Divestitures & HQ Sale)	$21.0 million (Combined from Investing Cash Flow)
Franchise Royalties	$1.489 million

You can see the emphasis is clearly on the core service and tire business, which drives the vast majority of the top line. The operational focus is on improving the profitability of these core streams, as evidenced by the strong comparable sales growth in high-value areas like front end/shocks at 27% in Q4 FY2025.

The revenue sources can be summarized by the types of work performed:

• Tire replacement sales and tire related services.
• Automotive undercar repair services.
• Sale of tire road hazard warranty agreements.
• Commissions earned from tire vendor deliveries.
• Franchise royalties from Car-X locations.

Finance: draft 13-week cash view by Friday.