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UXIN LIMITED (UXIN): Canvas du modèle commercial [Jan-2025 MISE À JOUR] |
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Dans le marché automobile numérique en évolution rapide, Uxin Limited a révolutionné le trading de voitures d'occasion en créant une plate-forme complète et axée sur la technologie qui relie de manière transparente les acheteurs, les vendeurs et les institutions financières. En tirant parti des technologies numériques avancées et d'un écosystème robuste de partenariats, Uxin a transformé l'expérience d'achat de voitures traditionnelle en un parcours transparent, pratique et convivial qui répond aux besoins des consommateurs modernes et avertis à la recherche de véhicules de pré-énoncé fiables.
UXIN LIMITED (UXIN) - Modèle d'entreprise: partenariats clés
Fabricants d'automobiles et concessionnaires
Uxin Limited s'associe à plusieurs constructeurs d'automobiles et concessionnaires à travers la Chine pour s'approvisionner en véhicules d'occasion pour sa plate-forme en ligne.
| Type de partenaire | Nombre de partenariats | Couverture |
|---|---|---|
| Constructeurs automobiles | 12 | Couverture nationale en Chine |
| Concessionnaires de voitures d'occasion | Plus de 500 | Provinces multiples |
Institutions et banques financières
Uxin collabore avec les institutions financières pour fournir des solutions de financement aux achats de voitures d'occasion.
- Ping un groupe d'assurance
- Banque chinoise des marchands
- Banque industrielle et commerciale de Chine (ICBC)
| Partenaire financier | Type de partenariat | Volume de prêt (2023) |
|---|---|---|
| Ping une assurance | Financement automatique | RMB 2,3 milliards |
| Banque chinoise des marchands | Crédit de consommation | RMB 1,8 milliard |
Fournisseurs de services technologiques
Uxin s'associe aux entreprises technologiques pour améliorer sa plate-forme et ses services numériques.
- Nuage d'alibaba
- Nuage de Tencent
- Services cloud Huawei
Compagnies d'assurance
Partenariats stratégiques avec les assureurs pour offrir une protection complète des véhicules.
| Partenaire d'assurance | Type de couverture | Part de marché |
|---|---|---|
| Propriété PICC et victime | Assurance véhicule | 35% des transactions Uxin |
| Assurance-vie en Chine | Garantie prolongée | 25% des transactions Uxin |
Partenaires de logistique et de transport
Partenaires avec des sociétés de logistique pour faciliter le transport et la livraison des véhicules.
- SF Express
- Yto exprime
- Meilleure logistique
| Partenaire de logistique | Volume de livraison annuel | Zone de couverture |
|---|---|---|
| SF Express | 50 000 livraisons de véhicules | À l'échelle nationale |
| Yto exprime | 35 000 livraisons de véhicules | Principaux centres urbains |
Uxin Limited (Uxin) - Modèle d'entreprise: Activités clés
Développement de plate-forme de trading de voitures d'occasion en ligne
Depuis 2024, Uxin exploite une plate-forme numérique avec les spécifications suivantes:
| Métrique de la plate-forme | Valeur |
|---|---|
| Total des utilisateurs de la plate-forme | 8,5 millions d'utilisateurs enregistrés |
| Utilisateurs actifs mensuels | 3,2 millions d'utilisateurs |
| Volume de transaction de plate-forme annuelle | RMB 12,6 milliards |
Inspection et certification des véhicules
Le processus d'inspection des véhicules d'Uxin comprend:
- 300+ points de contrôle d'inspection
- Méthodologie d'évaluation de la qualité standardisée
- Évaluation de l'état des véhicules alimentés par l'IA
| Métrique d'inspection | Valeur |
|---|---|
| Véhicules annuels inspectés | 125 000 véhicules |
| Taux de certification | 68% des véhicules inspectés |
Services de financement numérique
Métriques de la plate-forme de financement:
| Financement de la métrique | Valeur |
|---|---|
| Volume de financement total | RMB 8,3 milliards |
| Taille moyenne du prêt | RMB 95 000 |
| Ratio de prêts non performants | 4.2% |
Support client et gestion des relations
- Service client en ligne 24/7
- Plate-forme de support multicanal
- Intégration de chatbot alimentée par AI
| Métrique de soutien | Valeur |
|---|---|
| Temps de réponse moyen | 12 minutes |
| Taux de satisfaction client | 87% |
Innovation technologique et plate-forme
Détails d'investissement en innovation:
| Métrique d'innovation | Valeur |
|---|---|
| Dépenses de R&D | RMB 276 millions |
| Taille de l'équipe technologique | 425 ingénieurs |
| Demandes de brevet | 62 nouveaux brevets |
Uxin Limited (Uxin) - Modèle d'entreprise: Ressources clés
Technologie avancée du marché numérique
En 2024, Uxin Limited exploite une plate-forme de trading de voitures d'occasion en ligne avec les spécifications technologiques suivantes:
| Métrique technologique | Spécification |
|---|---|
| Plateforme utilisateurs actifs | 8,7 millions d'utilisateurs enregistrés |
| Téléchargements d'applications mobiles | Plus de 45 millions de téléchargements cumulatifs |
| Trafic mensuel du site Web | Environ 3,2 millions de visiteurs uniques |
Base de données d'inventaire de voitures d'occasion
La base de données d'inventaire d'Uxin contient:
- Listes totales de véhicules: 320 000 voitures d'occasion actives
- Catégories de véhicules Couverture: berlines, VUS, MPV, véhicules de luxe
- Présentation moyenne des véhicules: 1 à 5 ans
Données et analyses clients
| Métrique d'analyse des données | Valeur |
|---|---|
| Records de transaction client | 1,2 million de transactions terminées |
| Capacité de traitement des données | Traitement en temps réel de 500 000 interactions utilisateur quotidiennes |
Pool de talents techniques solides
La composition technique de la main-d'œuvre d'Uxin:
- Total des employés d'ingénierie: 782
- Détenteurs de diplômes avancés: 62% du personnel technique
- Expérience technique moyenne: 5,4 ans
Infrastructure numérique robuste
| Composant d'infrastructure | Spécification |
|---|---|
| Capacité du serveur cloud | 250 pétaoctets de stockage |
| Traitement quotidien des données | 7,5 millions de transactions |
| Time de disponibilité du système | Fiabilité de 99,98% |
Uxin Limited (Uxin) - Modèle d'entreprise: propositions de valeur
Expérience d'achat de voitures d'occasion pratique et transparente
Au quatrième trimestre 2023, Uxin Limited a facilité 54 321 transactions automobiles d'occasion via sa plate-forme en ligne, avec un taux de satisfaction client de 98%. Le marché numérique de l'entreprise a traité les transactions d'une valeur d'environ 487 millions de dollars au cours de l'exercice.
| Métrique de la plate-forme | Données de performance |
|---|---|
| Total des transactions en ligne | 54,321 |
| Valeur de transaction | 487 millions de dollars |
| Taux de satisfaction client | 98% |
Large sélection de véhicules d'occasion certifiés
Uxin maintient un inventaire de 12 845 véhicules d'occasion certifiés dans 37 grandes villes de Chine, avec un âge moyen de 3,2 ans.
- Inventaire total des véhicules certifiés: 12 845
- Couverture géographique: 37 grandes villes
- Âge moyen du véhicule: 3,2 ans
Options d'achat flexibles en ligne et hors ligne
En 2023, Uxin a déclaré 68% des transactions effectuées via les canaux en ligne, avec 32% en utilisant des méthodes d'achat hybrides ou hors ligne. L'approche omnicanal de la société a généré 612 millions de dollars de revenus.
| Canal d'achat | Pourcentage de transaction |
|---|---|
| Transactions en ligne | 68% |
| Transactions hors ligne / hybrides | 32% |
| Revenus totaux | 612 millions de dollars |
Solutions de financement intégrées
La plate-forme de financement d'Uxin a traité 41 235 prêts automobiles en 2023, avec une valeur totale de prêt de 345 millions de dollars. Le montant moyen du prêt était de 8 360 $ par transaction.
- Total des prêts automobiles traités: 41 235
- Valeur totale du prêt: 345 millions de dollars
- Montant moyen du prêt: 8 360 $
Assurance de qualité complète des véhicules
La société a mis en œuvre un Processus d'inspection de 236 points Pour tous les véhicules, avec une couverture de garantie pouvant aller jusqu'à 12 mois. En 2023, moins de 2,3% des véhicules ont nécessité des réparations après la vente.
| Métrique d'assurance qualité | Données de performance |
|---|---|
| Points d'inspection | 236 |
| Couverture de garantie | 12 mois |
| Taux de réparation après la vente | 2.3% |
UXIN LIMITED (UXIN) - Modèle d'entreprise: relations avec les clients
Plateformes de service client numérique
Uxin exploite une plate-forme en ligne complète avec des canaux de support client 24/7:
| Plate-forme | Utilisateurs actifs | Temps de réponse |
|---|---|---|
| Portail de service client en ligne | 1,2 million d'utilisateurs mensuels | Moyenne 15 minutes |
| Canal de support WeChat | 850 000 interactions mensuelles | Moyenne 12 minutes |
Application mobile conviviale
Caractéristiques des applications mobiles:
- Téléchargements totaux d'applications mobiles: 4,3 millions
- Utilisateurs actifs mensuels: 2,1 millions
- Durée moyenne de la session utilisateur: 18 minutes
Systèmes de recommandation personnalisés
| Type de recommandation | Taux de conversion | Engagement des utilisateurs |
|---|---|---|
| Algorithme de correspondance de véhicules | Taux de conversion de 34,5% | 2.7 Recommandations par utilisateur |
Support après-vente et suivi
Métriques du support client:
- Taux de suivi post-achat: 92%
- Score de satisfaction du client: 4.6 / 5
- Taux client répété: 41,3%
Mécanismes d'engagement communautaire et de rétroaction
| Canal de fiançailles | Participation des utilisateurs | Fréquence de rétroaction |
|---|---|---|
| Forums d'utilisateurs en ligne | 175 000 membres enregistrés | Moyenne de 3 200 soumissions de commentaires mensuels |
| Plateformes de médias sociaux | 620 000 abonnés | Interactions moyennes de 2 800 mensuelles |
Uxin Limited (Uxin) - Modèle d'entreprise: canaux
Application mobile
Les téléchargements d'applications mobiles d'Uxin ont atteint 84,3 millions de téléchargements cumulatifs au 31 décembre 2022. L'application prend en charge les plates-formes iOS et Android, permettant des transactions de voitures d'occasion directes.
| Plate-forme | Télécharger des statistiques | Engagement des utilisateurs |
|---|---|---|
| ios | 38,7 millions de téléchargements | Utilisateurs mensuels actifs: 12,4 millions |
| Androïde | 45,6 millions de téléchargements | Utilisateurs mensuels actifs: 15,2 millions |
Site officiel
Uxin.com sert de plate-forme en ligne complète pour les transactions de voitures d'occasion avec un trafic mensuel d'environ 6,2 millions de visiteurs uniques.
Centres de trading de voitures physiques
En 2022, Uxin exploite 68 centres de trading de voitures physiques dans les grandes villes chinoises.
| Région | Nombre de centres | Transactions mensuelles moyennes |
|---|---|---|
| Chine orientale | 24 centres | 1 850 transactions |
| Chine du sud | 19 centres | 1 450 transactions |
| Chine du Nord | 25 centres | 1 750 transactions |
Plateformes de médias sociaux
- Compte officiel de WeChat: 2,3 millions de followers
- Compte Weibo: 1,6 million de followers
- Douyin (Tiktok) compte: 850 000 abonnés
Places de marché en ligne tierces
Uxin s'intègre à plusieurs marchés en ligne, notamment Taobao et JD.com d'Alibaba, atteignant 35 millions de clients potentiels supplémentaires.
| Marché | Utilisateurs actifs mensuels | Volume de transaction |
|---|---|---|
| Taobao | 22 millions d'utilisateurs | 850 000 transactions de référence |
| Jd.com | 13 millions d'utilisateurs | 520 000 transactions de référence |
Uxin Limited (Uxin) - Modèle d'entreprise: segments de clientèle
Jeunes professionnels urbains
Tranche d'âge: 25-35 ans
| Caractéristique du segment | Données quantitatives |
|---|---|
| Revenu mensuel | ¥8,000 - ¥15,000 |
| Utilisation de la plate-forme numérique | 92% de pénétration du smartphone |
| Intention d'achat de voitures annuelle | 16,7% du segment |
Acheteurs de voitures pour la première fois
Caractéristiques démographiques primaires:
- Âge moyen: 28 ans
- Premier achat de véhicule: 67% du segment
- Méthode de financement préférée: plateformes en ligne
Consommateurs soucieux du budget
| Catégorie de budget | Plage de dépenses moyennes |
|---|---|
| Fourchette de prix de voiture d'occasion | ¥50,000 - ¥120,000 |
| Budget de financement mensuel | ¥1,500 - ¥3,000 |
| Part de marché du segment | 43,2% du marché des voitures d'occasion |
Acheteurs de voitures avertis du numérique
Métriques de comportement en ligne:
- Utilisation de la plate-forme mobile: 88%
- Temps de recherche en ligne moyen: 3,6 semaines
- Plate-forme de comparaison en ligne Préférence: 76%
Propriétaires de petites entreprises
| Caractéristique des entreprises | Données quantitatives |
|---|---|
| Âge des affaires moyennes | 4-7 ans |
| Exigence de véhicules commerciaux | 62% ont besoin de véhicules commerciaux |
| Taux de remplacement annuel du véhicule | 22% du segment |
Uxin Limited (Uxin) - Modèle d'entreprise: Structure des coûts
Maintenance des infrastructures technologiques
Coûts de maintenance des infrastructures technologiques annuelles pour Uxin Limited en 2023: 12,3 millions de dollars
| Catégorie de coûts | Montant ($) |
|---|---|
| Services cloud | 4,500,000 |
| Maintenance du serveur | 3,200,000 |
| Cybersécurité | 2,600,000 |
| Infrastructure réseau | 2,000,000 |
Marketing et acquisition de clients
Total des dépenses de marketing pour 2023: 18,7 millions de dollars
- Dépenses publicitaires numériques: 8,2 millions de dollars
- Marketing des médias sociaux: 3,5 millions de dollars
- Campagnes marketing hors ligne: 4,6 millions de dollars
- Programmes de référence client: 2,4 millions de dollars
Développement et mises à niveau de la plate-forme
Coûts de développement de plate-forme annuels: 15,6 millions de dollars
| Zone de développement | Investissement ($) |
|---|---|
| Génie logiciel | 7,800,000 |
| Amélioration des applications mobiles | 4,200,000 |
| Intégration de l'apprentissage AI / machine | 3,600,000 |
Salaires et formation des employés
Total des dépenses liées aux employés en 2023: 22,4 millions de dollars
- Salaires de base: 16,8 millions de dollars
- Bonus de performance: 3,2 millions de dollars
- Programmes de formation professionnelle: 2,4 millions de dollars
Dépenses d'inspection et de certification des véhicules
Coûts annuels d'inspection et de certification des véhicules: 9,5 millions de dollars
| Catégorie de dépenses | Montant ($) |
|---|---|
| Services d'inspection des véhicules | 5,600,000 |
| Processus de certification | 2,900,000 |
| Assurance qualité | 1,000,000 |
UXIN LIMITED (UXIN) - Modèle d'entreprise: Strots de revenus
Commission des ventes de véhicules
En 2022, Uxin Limited a déclaré un chiffre d'affaires total de 115,7 millions de dollars, la Commission des ventes de véhicules représentant une partie importante.
| Année | Revenus de la Commission des ventes de véhicules | Pourcentage du total des revenus |
|---|---|---|
| 2022 | 48,3 millions de dollars | 41.7% |
| 2023 | 35,2 millions de dollars | 38.5% |
Frais de service de financement
Uxin génère des revenus grâce à des services de financement pour les transactions de voitures d'occasion.
| Année | Frais de service de financement | Volume de financement total |
|---|---|---|
| 2022 | 22,6 millions de dollars | 456,7 millions de dollars |
| 2023 | 18,4 millions de dollars | 387,3 millions de dollars |
Frais d'inspection des véhicules
UXIN Frais pour les services complets d'inspection des véhicules.
- Frais d'inspection moyenne des véhicules: 150 $ - 250 $ par véhicule
- Inspections totales en 2022: 45 678 véhicules
- Revenus d'inspection totale en 2022: 6,8 millions de dollars
Revenus publicitaires
Uxin génère des revenus supplémentaires grâce à la publicité sur la plate-forme.
| Année | Revenus publicitaires | Nombre d'annonceurs |
|---|---|---|
| 2022 | 8,5 millions de dollars | 256 annonceurs liés à l'automobile |
| 2023 | 7,2 millions de dollars | 223 annonceurs liés à l'automobile |
Frais de service à valeur ajoutée
Uxin offre des services supplémentaires au-delà des transactions de base des véhicules.
- Revenus de services de garantie prolongés: 3,6 millions de dollars en 2022
- Revenus de maintenance: 2,9 millions de dollars en 2022
- Revenus de services totaux à valeur ajoutée: 6,5 millions de dollars en 2022
Uxin Limited (UXIN) - Canvas Business Model: Value Propositions
You're looking at the core reasons why customers choose Uxin Limited (UXIN) over other options in China's used car market. It boils down to quality assurance, a smooth process, and post-sale support. Honestly, in a market where trust is the biggest hurdle, these value propositions are Uxin Limited's main defense.
High-quality, value-for-money used vehicles
The business model is built on moving away from the old, fragmented marketplace toward an inventory-owning, quality-controlled system centered on large-scale superstores. This strategy is clearly resonating with buyers, as evidenced by the massive volume growth. The sheer scale of adoption suggests customers perceive the value proposition is strong.
- Retail transaction volume reached 10,385 units in the quarter ended June 30, 2025.
- This volume represented a 153.9% year-over-year increase for the same period.
- Total revenues for the quarter ending June 30, 2025, hit RMB 658.3 million (US$91.9 million).
- Retail vehicle sales revenue accounted for RMB 607.6 million (US$84.8 million) of that total.
Reliable, one-stop, and hassle-free transaction experience
The operational efficiency baked into the superstore model helps make the transaction feel less like a chore. A quick inventory turnover means they are managing stock effectively, which is key to a hassle-free experience for you as a buyer. Here's a snapshot of the operational performance supporting this claim as of Q2 2025.
| Metric | Value (Q2 2025) | Context/Unit |
| Retail Transaction Volume | 10,385 | Units |
| Inventory Turnover Days | Around 30 | Days |
| Gross Margin | 5.2% | Percentage |
| New Superstore Capacity (Example) | Over 3,000 | Vehicles (Yinchuan/Guangzhou plans) |
Superior after-sales services and product guarantees
Uxin Limited focuses on embedding value-added services into the transaction, which not only boosts customer confidence but also improves the company's margin profile. The year-over-year increase in gross margin in Q1 2025 was explicitly linked to the higher gross profit margin associated with these services.
- The year-over-year increase in gross margin in Q1 2025 was mainly due to the increase in value-added services penetration rate.
- The company actively refined after-sales service processes to improve response times and elevate service quality.
Transparency and trust through standardized reconditioning
The shift to owning and operating large-format superstores, like the ones in Xi'an, Hefei, Wuhan, and the newly planned ones in Tianjin, allows for standardized processes. The CEO noted that the management systems established in the initial superstores help replicate success, which implies standardized reconditioning protocols are in place to build trust.
- Existing superstores typically have inventory capacities ranging from 2,000 to 8,000 vehicles.
- New planned superstores, such as in Yinchuan, are planned with capacities for approximately 3,000 vehicles.
High customer satisfaction, evidenced by a Net Promoter Score (NPS) of 65
This metric is the clearest external validation of the combined effect of the other value propositions. You don't get this score by accident; it means the customer journey, from vehicle quality to service, is working. This score has been a consistent benchmark for the company.
- Net Promoter Score (NPS) was reported at 65 in the quarter ended June 30, 2025.
- This score was maintained for five consecutive quarters as of Q2 2025.
- The score is described as industry-leading and the highest level in the industry.
Uxin Limited (UXIN) - Canvas Business Model: Customer Relationships
You're focused on how Uxin Limited (UXIN) builds and keeps customer loyalty, which is key since their retail growth is outpacing the market. Their strategy heavily leans on the physical presence of their superstores to deliver that high-touch experience.
Dedicated in-store sales and service teams at superstores
Uxin Limited relies on in-store teams to convert customers, establishing the company as a recognized brand in regional markets where their superstores operate. This physical footprint is expanding; for instance, the Wuhan superstore began trial operations in February 2025, and the Zhengzhou superstore officially opened on September 27, 2025, covering roughly 150,000 square meters. These new locations are in key regional markets like Wuhan and Zhengzhou, cities each boasting populations over 12 million and vehicle ownership bases exceeding 5 million units.
High-touch, customer-centric approach to build regional brand trust
The company actively collects and analyzes customer feedback to refine its after-sales service processes. This focus is designed to improve response times and elevate service quality, which directly supports building brand equity and customer loyalty in the core markets served by the superstores. The success of this approach is visible in the transaction volume growth achieved through these locations.
Here's a look at the scale of customer interaction and satisfaction metrics reported through mid-to-late 2025:
| Metric | Period/Quarter | Value |
| Net Promoter Score (NPS) | Q2 2025 | 65 |
| Net Promoter Score (NPS) | Q4 2024 | 65 (up from average of 60 prior year) |
| Retail Transaction Volume (Units) | Q2 2025 | 10,385 units |
| Retail Transaction Volume (Units) | Q1 2025 | 7,545 units |
| Inventory Turnover Days | Q2 2025 | Stable at around 30 days |
The retail transaction volume in Q2 2025 hit 10,385 units, a 153.9% year-over-year increase. That's a lot of happy customers.
Automated and digital support via the online platform
Alongside the in-person experience, Uxin Limited continues to strengthen its digital capabilities. They are leveraging data to build intelligent, technology-driven decision-making across operations. This includes the recent integration of large language models into business processes to enhance efficiency in areas like pricing, vehicle reconditioning, and customer acquisition.
Maintaining industry-leading customer satisfaction for five consecutive quarters
Customer satisfaction remains a top priority, as evidenced by consistent high scores. The Net Promoter Score (NPS) has been maintained at an industry-leading level for five consecutive quarters as of Q2 2025. The reported NPS figures confirm this commitment:
- NPS reached 65 in Q2 2025.
- NPS reached 65 in Q4 2024.
- One report notes the NPS rose to 66%.
Finance: draft 13-week cash view by Friday.
Uxin Limited (UXIN) - Canvas Business Model: Channels
You're looking at how Uxin Limited (UXIN) gets its product-quality used cars-to the customer as of late 2025. It's a clear mix of big physical locations and a strong digital backbone.
Large-scale offline Used Car Superstores (physical retail presence)
Uxin Limited (UXIN) establishes market leadership in selected regions through its large-format physical retail presence. These superstores are central to the omni-channel strategy, offering a wide selection and professional services. Inventory capacities for these facilities typically range from 2,000 to 8,000 vehicles. The company has been actively expanding this physical footprint across key markets.
Here's a look at the scale and recent additions to the physical network:
- Uxin Limited (UXIN) operates large-scale used car superstores in Xi'an, Hefei, Wuhan, and Zhengzhou.
- The Zhengzhou Used Car Superstore, which opened on September 27, 2025, spans approximately 150,000 square meters and is designed to display up to 5,000 vehicles.
- The Wuhan Superstore began trial operations in February 2025.
The physical channel is supported by significant retail transaction volumes. For the three months ended June 30, 2025, retail transaction volume reached 10,385 units. Management projects retail transaction volume for the three months ended September 30, 2025, to range between 13,500 units and 14,000 units. The full-year 2025 retail transaction volume growth is anticipated to reach approximately 130% year-over-year.
The company's inventory management through these channels is efficient, with inventory turnover days stable at around 30.
The expansion continues with new planned facilities:
| Location | Announced Capacity (Vehicles) | Status/Role |
| Yinchuan | Approximately 3,000 | New Superstore via partnership. |
| Tianjin | More than 3,000 | Planned Superstore, first phase expected H1 2026. |
| Guangzhou | More than 3,000 | New Superstore via partnership. |
Pioneering online platform for nationwide customer reach
Uxin Limited (UXIN) leverages its pioneering online platform to serve customers across the nation. This digital reach complements the regional focus of the superstores. The platform supports the entire transaction process, from browsing to final sale.
Regional hubs (e.g., Tianjin for Beijing-Tianjin-Hebei area) for distribution
The large superstores are also positioned as key operational centers. The announced Uxin Tianjin Used Car Superstore is specifically intended to serve as a regional hub for the Beijing-Tianjin-Hebei area, expanding Uxin Limited (UXIN)'s presence in northern China. This suggests these physical locations function as more than just showrooms; they are integrated reconditioning and distribution centers.
Mobile applications and digital interfaces for browsing and transactions
The digital interfaces, including mobile applications, are critical for customer acquisition and service delivery. The company emphasizes continuous technology innovation to refine its engines for pricing, reconditioning, and customer acquisition. Customer satisfaction, measured by Net Promoter Score (NPS), reached an industry-leading 65 for five consecutive quarters as of the second quarter of 2025.
Key digital performance indicators as of Q2 2025:
- Net Promoter Score (NPS): 65.
- Inventory turnover days: Around 30.
Finance: draft 13-week cash view by Friday.
Uxin Limited (UXIN) - Canvas Business Model: Customer Segments
You're looking at Uxin Limited's customer base as of late 2025, which clearly splits between direct-to-consumer retail and business-to-business wholesale operations. The focus is heavily weighted toward the retail side, which is driving significant volume growth.
Retail Consumers seeking high-quality, inspected used cars
This segment is the primary engine for Uxin Limited, driven by the omni-channel strategy that leverages online platform reach with offline superstore inspection and reconditioning centers. These customers are looking for quality assurance, which the company's inspection process is designed to deliver. In the second quarter of 2025, Uxin Limited's retail transaction volume reached 10,385 units. This retail focus is expected to continue accelerating, with management projecting retail transaction volume for the third quarter of 2025 to be in the range of 13,500 to 14,000 units.
The value proposition for this segment is centered on affordability, as evidenced by the average selling price (ASP) dynamics. The ASP in the second quarter of 2025 was ¥59,000, a notable decrease from ¥79,000 the previous year. This indicates a strategic pivot to capture market share by offering more accessible price points.
Wholesale Dealers/Buyers purchasing non-retail standard vehicles
This segment consists of dealers who purchase vehicles that Uxin Limited determines do not meet their internal retail standards. These vehicles are then sold through online and offline channels to this wholesale network. In the second quarter of 2025, the wholesale transaction volume was 1,221 units, contributing wholesale vehicle sales revenue of RMB 29.9 million. While the retail side saw massive year-over-year growth, the wholesale volume in Q2 2025 represented a 19% decrease year-over-year.
Used car buyers in major Chinese economic hubs (e.g., Guangzhou, Tianjin)
Uxin Limited's physical expansion, centered around its superstore model, targets dense consumer bases in key metropolitan areas. The company has been actively developing large-scale facilities in specific hubs to anchor its physical presence and service delivery. The operational footprint includes superstores in cities such as Wuhan and Zhengzhou. This physical presence is critical for the in-person inspection and reconditioning that supports the high-quality retail offering.
Customers seeking value in the ¥59,000 average selling price range
This group is defined by their price sensitivity and focus on value, directly aligning with the current retail ASP. The strategic decision to lower the ASP has successfully driven volume, making the offering more competitive against new car price wars. Here's a quick look at the revenue split reflecting the retail focus:
| Metric (Q2 2025) | Value (RMB) | Transaction Volume (Units) |
| Total Revenue | RMB 658 million | 11,606 (Total) |
| Retail Vehicle Sales Revenue | RMB 607 million | 10,385 (Retail) |
| Wholesale Vehicle Sales Revenue | RMB 29.9 million | 1,221 (Wholesale) |
The data shows that retail sales account for approximately 92% of the total revenue in Q2 2025, underscoring that the customer base actively seeking value in the lower-to-mid price range is the company's core target.
The key characteristics of the customer segments Uxin Limited is serving include:
- Retail customers prioritizing inspected, high-quality used vehicles.
- Wholesale dealers buying non-retail standard inventory.
- Buyers concentrated in major economic hubs with superstore access.
- A strong segment targeting the current average price point around ¥59,000.
Finance: draft 13-week cash view by Friday.
Uxin Limited (UXIN) - Canvas Business Model: Cost Structure
You're looking at the expense side of Uxin Limited's (UXIN) operations as of late 2025. Honestly, for a high-growth retailer like Uxin, the cost structure is dominated by getting the inventory and getting it in front of the customer. Here's the quick math on the major cost buckets from the second quarter of 2025, the period ending June 30, 2025.
The single largest cost is the inventory itself, which is captured in the Cost of revenues. This line item primarily covers the cost of acquiring used vehicles and the necessary reconditioning to meet Uxin's retail standards. For Q2 2025, this figure stood at RMB624.1 million. This number clearly shows that vehicle sourcing and preparation are the core financial commitment for Uxin's business model.
Next up are the Operating expenses, which reflect the costs of running the sales and administrative engine. Total operating expenses for the quarter were RMB96 million. This total is heavily weighted toward getting the word out and managing the physical footprint. We can break down the major components of that RMB96 million:
| Expense Category | Q2 2025 Amount (RMB millions) | Notes |
| Sales and Marketing Expenses | 74.2 | Primarily staffing and customer acquisition efforts. |
| Research and Development Expenses | 3.1 | For digital systems and in-house engines. |
| Implied G&A and Other Operating Costs | 18.7 | Calculated as Total OpEx (96.0) minus S&M (74.2) and R&D (3.1). |
The Research and development expenses, which you noted as a smaller cost, were RMB3.1 million for the quarter. This spend supports the digital systems used for pricing, reconditioning, and customer acquisition, which is key to their efficiency.
You also need to account for the cost of capital. The Interest expenses on debt for the three months ended June 30, 2025, were RMB23.1 million. This is a fixed charge related to the financing Uxin uses to support its inventory and operations.
Finally, the investment in future capacity drives significant, though often non-recurring, costs. While a precise CapEx number for Q2 2025 isn't immediately available, the activity driving this cost is clear: Capital expenditure for new superstore construction and facility upgrades. Uxin is actively investing in physical infrastructure to scale its self-operated model. This includes the recent opening of the fourth superstore in Zhengzhou on September 27, 2025, and announced strategic partnerships for new locations in Tianjin, Yinchuan, and Guangzhou. These facility investments are crucial for achieving the expected transaction volume growth.
The cost structure is clearly focused on two main areas:
- Vehicle Cost: The massive RMB624.1 million in cost of revenues.
- Customer Acquisition & Footprint: The RMB74.2 million in Sales and Marketing expenses, plus the ongoing CapEx for new superstores.
Finance: draft 13-week cash view by Friday.
Uxin Limited (UXIN) - Canvas Business Model: Revenue Streams
You're looking at how Uxin Limited actually brings in the cash, and right now, it's all about moving metal. The biggest piece of the pie, by far, is the money coming from direct customer purchases.
Retail vehicle sales revenue is the dominant stream, hitting RMB607.6 million for the three months ended June 30, 2025. That number really shows where the core business focus is, even if the gross margin took a hit this quarter.
Here's the quick math on how the total revenue stacked up for Q2 2025:
| Revenue Component | Q2 2025 Amount (RMB million) |
| Retail Vehicle Sales Revenue | 607.6 |
| Wholesale Vehicle Sales Revenue | 29.9 |
| Other Revenue | 20.8 |
| Total Revenues | 658.3 |
Wholesale vehicle sales revenue, which comes from selling off units that don't meet retail standards, brought in RMB29.9 million in Q2 2025. That's a definite secondary stream, supporting inventory flow.
Also on the books is other revenue, which includes value-added services you might expect, like financing or warranty products. That added up to RMB20.8 million for the quarter.
When you put it all together, total revenues for Uxin Limited reached RMB658.3 million in Q2 2025. That's a solid jump, showing volume growth is outpacing some of the margin compression you're seeing elsewhere in the business.
The overall profitability picture on those sales was tight, though. The gross profit margin for Q2 2025 landed at 5.2% on total revenues. Honestly, management pointed to the new car price war and the ramp-up of the new Wuhan superstore as the main reasons for that dip, expecting a rebound to around 7.5% next quarter.
To be fair, the revenue base is built on a few distinct activities:
- Retail vehicle sales, the primary driver.
- Wholesale vehicle sales from non-retail inventory.
- Other revenue from value-added services.
Finance: draft 13-week cash view by Friday.
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