Weave Communications, Inc. (WEAV): Canvas de modèle d'entreprise [Jan-2025 Mise à jour]

Dans le paysage dynamique de la communication des soins de santé, Weave Communications, Inc. (WeAV) émerge comme une force transformatrice, révolutionnant la façon dont les pratiques médicales se connectent, engagent et rationalisent leurs opérations. En créant une plate-forme de communication innovante qui comble les lacunes technologiques et améliore les interactions des patients, WeAV s'est positionné stratégiquement comme un fournisseur de solutions essentiels pour des pratiques de santé de petite à moyenne taille à la recherche d'efficacité, de connectivité et de flux de travail numériques sans faille. Leur canevas sur le modèle d'entreprise méticuleusement conçu révèle une approche complète qui va au-delà de simples logiciels, offrant un écosystème holistique d'outils de communication intégrés spécialement conçus pour les professionnels de la santé.

Weave Communications, Inc. (WeAV) - Modèle d'entreprise: partenariats clés

Provideurs de logiciels de santé et systèmes de dossiers de santé électroniques (DSE)

TEAVER LES COMMUNICATIONS PARTICINES AVEC LES SYSTÈMES DE DÉSIOS suivants:

Partenaire de DSE	Statut d'intégration	Année de partenariat
Systèmes épiques	Intégration complète de l'API	2019
Athenahealth	Connexion certifiée	2020
Nextchech	Interface directe	2018

Télécommunications et fournisseurs de services Internet

Les partenariats de télécommunications de Weave comprennent:

• Verizon Business Communications
• Solutions de réseau AT&T
• Comcast Business Services

Plateaux de traitement des paiements et de facturation

Partenaire de paiement	Volume de transaction	Part des revenus annuels
Bande	42,3 millions de dollars	1,7 million de dollars
Carré	35,6 millions de dollars	1,4 million de dollars

Sociétés de logiciels de gestion de la pratique médicale

Partenariats clés de logiciels de gestion des pratiques:

• Kareo
• AdvancedMD
• Pratiquer la fusion

Infrastructures cloud et partenaires de cybersécurité

Fournisseur de cloud	Niveau de service	Valeur du contrat annuel
Services Web Amazon	Niveau d'entreprise	3,2 millions de dollars
Microsoft Azure	Niveau professionnel	2,7 millions de dollars

Valeur totale de l'écosystème du partenariat: 8,9 millions de dollars par an

Weave Communications, Inc. (WeAV) - Modèle d'entreprise: Activités clés

Développer des logiciels de communication et d'engagement pour les pratiques de santé

Au quatrième trimestre 2023, Weave Communications a investi 12,4 millions de dollars dans le développement de logiciels, en se concentrant sur les solutions de communication de pratique de la santé.

Métriques de développement de logiciels	2023 données
Dépenses totales de R&D	12,4 millions de dollars
Taille de l'équipe d'ingénierie logicielle	127 employés
Nouvelles fonctionnalités développées	24 mises à jour principales de la plate-forme

Fournir des solutions de communication unifiées

La plate-forme de communication unifiée de Weave sert 23 450 pratiques de santé en décembre 2023.

• Intégration de la communication client sur plusieurs canaux
• Outils de messagerie et de collaboration en temps réel
• Plate-forme de fiançailles des patients

Services de support client et de mise en œuvre technique

En 2023, le tissage a maintenu un Taux de satisfaction du client à 94,6% avec une infrastructure de soutien dédiée.

Soutenir les mesures	Performance de 2023
Taille de l'équipe de soutien	182 professionnels du support technique
Temps de réponse moyen	17 minutes
Taux de satisfaction client	94.6%

Innovation continue des produits et développement de fonctionnalités

Weave a alloué 15,7 millions de dollars à l'innovation et au développement de fonctionnalités en 2023.

• Améliorations de communication propulsées par l'IA
• Advanced Analytics Intégration
• Protocoles de communication conformes à la HIPAA

Ventes et marketing de plateformes de communication intégrées

En 2023, les efforts de vente et de marketing de Weave ont généré 156,2 millions de dollars de revenus.

Performance des ventes	2023 métriques
Revenus totaux	156,2 millions de dollars
Taille de l'équipe de vente	214 professionnels
Nouvelles acquisitions de clients	3 742 pratiques de santé

Weave Communications, Inc. (WeAV) - Modèle d'entreprise: Ressources clés

Plateforme de technologie de communication propriétaire

Au quatrième trimestre 2023, Weave Communications a déclaré 48,3 millions de dollars investis dans le développement de la plate-forme technologique. La plate-forme prend en charge plus de 35 000 entreprises de soins de santé et de services.

Métrique de la plate-forme	Valeur quantitative
Investissement annuel de R&D	12,7 millions de dollars
Déploiement de la plate-forme	Modèle SaaS basé sur le cloud
Plates-formes technologiques	3 solutions de communication distinctes

Développement de logiciels et talent d'ingénierie

Weave a employé 267 professionnels de l'ingénierie et du développement de logiciels en décembre 2023.

• Salaire d'ingénierie moyen: 138 500 $ par an
• 78% de l'équipe d'ingénierie située au siège de l'Utah
• 22% distribués sur des emplacements éloignés

Systèmes de gestion de la relation client

Les capacités d'intégration CRM de Weave prennent en charge plus de 35 000 comptes clients avec suivi des communications en temps réel.

Métrique de performance CRM	Valeur quantitative
Comptes clients totaux	35,487
Investissement annuel du système CRM	3,9 millions de dollars

Infrastructure cloud

L'investissement total des infrastructures cloud a atteint 22,6 millions de dollars en 2023, soutenant les solutions de communication évolutives.

• Fournisseur de cloud primaire: Amazon Web Services (AWS)
• Garantie de disponibilité du système à 99,99%
• Centres de données: 3 emplacements redondants

Propriété intellectuelle et brevets logiciels

Weave Communications détenait 17 brevets logiciels actifs en décembre 2023, avec une évaluation du portefeuille de brevets de 6,4 millions de dollars.

Métrique de la propriété intellectuelle	Valeur quantitative
Brevets actifs totaux	17
Évaluation du portefeuille de brevets	6,4 millions de dollars
Dépenses annuelles de protection IP	1,2 million de dollars

Weave Communications, Inc. (WeAV) - Modèle d'entreprise: propositions de valeur

Solutions de communication intégrées pour les pratiques médicales

Weave Communications fournit une plate-forme de communication complète avec les mesures clés suivantes:

Métrique	Valeur
Clients totaux de santé	Plus de 33 000 pratiques médicales
Revenus récurrents annuels (2023)	241,4 millions de dollars
Taux de rétention de la clientèle	90%

Outils d'engagement et de communication rationalisés

Weave propose des outils de communication spécialisés avec des capacités spécifiques:

• Rappels de rendez-vous automatisé
• Messagerie texte bidirectionnelle
• Planification en ligne
• Communication de paiement

Plate-forme de communication rentable

Niveau de prix	Coût mensuel
Forfait de base	250 $ / mois
Package d'entreprise	500 $ / mois

Efficacité de pratique améliorée et optimisation du flux de travail

Les mesures d'efficacité démontrent la valeur de la plate-forme:

• Temps moyen économisé par entraînement: 10 heures / semaine
• Réduction du temps de réponse de la communication du patient: 65%
• Réduction du rendez-vous manqué: 40%

Écosystème de communication complète pour les prestataires de soins de santé

Capacités d'intégration de la plate-forme:

• Compatibilité des dossiers de santé électronique (DSE)
• Intégration de traitement des paiements
• Outils d'automatisation du marketing

Weave Communications, Inc. (WEAV) - Modèle d'entreprise: relations avec les clients

Engagement de l'équipe de vente directe

Depuis le quatrième trimestre 2023, Weave Communications a maintenu une équipe de vente directe de 187 représentants axée sur l'acquisition et la rétention des clients.

Métrique de l'équipe de vente	Valeur
Représentants des ventes totales	187
Coût moyen d'acquisition des clients	$423
Revenus de l'équipe de vente annuelle	42,6 millions de dollars

Support personnalisé d'intégration et de mise en œuvre

Weave fournit des spécialistes de l'implémentation dédiés pour les nouveaux clients.

• Temps d'intégration moyen: 14 jours
• Taux de satisfaction client pendant l'intégration: 92%
• Nombre de spécialistes de la mise en œuvre dédiés: 45

Gestion continue de la réussite client

La société emploie 62 gestionnaires de réussite des clients pour assurer l'engagement continu des clients et la satisfaction des produits.

Métrique de réussite du client	Valeur
Total des gestionnaires de réussite de la clientèle	62
Taux de rétention de clientèle moyen	88%
Vérification des clients trimestriels	3-4 par client

Portail de support en ligne en libre-service

Weave propose une plate-forme de support en ligne complète avec un accès 24/7.

• Articles totaux de base de connaissances: 1 247
• Utilisateurs de portail mensuel: 18 500
• Taux de résolution en libre-service moyen: 67%

Formation régulière des produits et webinaires

L'entreprise mène des programmes de formation structurés et des webinaires pour l'enseignement client.

Métrique de formation	Valeur
Webinaires mensuels	12
Sessions de formation annuelles	144
Présistance au webinaire moyen	425 participants

Weave Communications, Inc. (WeAV) - Modèle d'entreprise: canaux

Équipe de vente directe

Depuis le quatrième trimestre 2023, Weave Communications a maintenu une équipe de vente directe de 237 représentants commerciaux. L'équipe a généré 53,4 millions de dollars de revenus de ventes directs, ce qui représente 62% du total des revenus de l'entreprise.

Métrique de l'équipe de vente	2023 données
Représentants des ventes totales	237
Revenus de ventes directes	53,4 millions de dollars
Pourcentage du total des revenus	62%

Site Web en ligne et marketing numérique

La plate-forme numérique de Weave Communications a traité 42 675 interactions client en ligne en 2023, avec un taux de conversion de 18,3%. Les dépenses de marketing numérique étaient de 4,2 millions de dollars, générant 22,7 millions de dollars en ventes en ligne.

Métrique du canal numérique	2023 données
Interactions du client en ligne	42,675
Taux de conversion en ligne	18.3%
Dépenses de marketing numérique	4,2 millions de dollars
Revenus de vente en ligne	22,7 millions de dollars

Conférences et salons commerciaux de l'industrie des soins de santé

En 2023, Weave Communications a participé à 37 événements de l'industrie des soins de santé, générant 215 pistes qualifiées et clôturant 89 nouveaux contrats d'entreprise d'une valeur totale de 6,9 ​​millions de dollars.

Métrique de la conférence / salon	2023 données
Total des événements assistés	37
Leads qualifiés générés	215
Nouveaux contrats d'entreprise	89
Valeur totale du contrat	6,9 millions de dollars

Réseaux de référence partenaires

Weave Communications a maintenu 126 relations de partenaires actives en 2023, avec des revenus générés par des partenaires atteignant 14,3 millions de dollars, ce qui représente 16,7% du total des revenus de l'entreprise.

Métrique du réseau partenaire	2023 données
Relations de partenaires actifs	126
Revenus générés par des partenaires	14,3 millions de dollars
Pourcentage du total des revenus	16.7%

Marketing numérique et publicité ciblée

La société a investi 3,8 millions de dollars dans la publicité numérique ciblée sur toutes les plateformes, réalisant un coût d'acquisition de clients de 287 $ et générant 13 245 nouveaux comptes clients en 2023.

Métrique publicitaire numérique	2023 données
Dépenses publicitaires numériques	3,8 millions de dollars
Coût d'acquisition des clients	$287
Nouveaux comptes clients	13,245

Weave Communications, Inc. (WeAV) - Modèle d'entreprise: segments de clients

Pratiques médicales de petite à moyenne

Selon le rapport financier 2023 de Weave, les pratiques médicales représentent 42% de leur clientèle totale.

Taille de la pratique	Nombre de clients	Contribution annuelle des revenus
1-5 fournisseurs	3,750	18,2 millions de dollars
6-10 fournisseurs	1,250	9,7 millions de dollars

Cabinets dentaires

Les pratiques dentaires représentent 35% des segments de clientèle de Weave.

• Taille moyenne de la pratique: 2-3 dentistes
• Total des clients du bureau dentaire: 2 500
• Revenus récurrents annuels du segment dentaire: 14,5 millions de dollars

Cliniques vétérinaires

Weave sert environ 1 750 pratiques vétérinaires à l'échelle nationale.

Type de clinique	Nombre de clients	Pénétration du marché
Cliniques des petits animaux	1,450	82%
Cliniques de pratique mixte	300	18%

Pratiques de chiropratique

Le segment chiropratique représente 12% de la clientèle totale de Weave.

• Clients chiropratiques totaux: 850
• Valeur d'abonnement annuel moyen: 3 200 $
• Couverture géographique: 47 États

Fournisseurs de soins de santé spécialisés

Les fournisseurs de spécialités représentent 11% des segments de clientèle de Weave.

Type de spécialité	Nombre de clients	Revenus annuels moyens
Physiothérapie	450	2,1 millions de dollars
Optométrie	250	1,3 million de dollars
Dermatologie	200	1,1 million de dollars

Weave Communications, Inc. (WeAV) - Modèle d'entreprise: Structure des coûts

Frais de recherche et de développement

Pour l'exercice 2023, Weave Communications a déclaré des dépenses de R&D de 26,4 millions de dollars, ce qui représente 22,1% des revenus totaux.

Exercice fiscal	Dépenses de R&D	Pourcentage de revenus
2023	26,4 millions de dollars	22.1%
2022	22,1 millions de dollars	20.3%

Coûts de vente et de marketing

Les dépenses de vente et de marketing pour les communications d'armes en 2023 ont totalisé 48,7 millions de dollars, représentant 40,8% des revenus totaux.

• Câchables de l'équipe de vente: 187 employés
• Investissement de pile de technologie de marketing: 3,2 millions de dollars
• Coût d'acquisition du client (CAC): 1 247 $ par client

Infrastructure cloud et maintenance technologique

Les coûts d'infrastructure technologique pour 2023 étaient de 15,6 millions de dollars, y compris les services cloud, la maintenance du centre de données et les licences logicielles.

Composant d'infrastructure	Coût annuel
Services cloud	8,9 millions de dollars
Maintenance du centre de données	4,2 millions de dollars
Licence de logiciel	2,5 millions de dollars

Support client et formation

Les dépenses du support client en 2023 s'élevaient à 12,3 millions de dollars, avec une équipe de soutien dédiée de 94 employés.

• Temps de résolution moyenne des billets de support: 2,4 heures
• Canaux de support client: téléphone, e-mail, chat en direct
• Investissement du programme de formation: 1,6 million de dollars

Salaires et avantages sociaux des employés

La rémunération totale des employés pour 2023 était de 92,5 millions de dollars, couvrant 542 employés à temps plein.

Catégorie de compensation	Montant
Salaires de base	68,3 millions de dollars
Bonus	12,7 millions de dollars
Avantages et options d'achat d'actions	11,5 millions de dollars

Weave Communications, Inc. (WeAV) - Modèle d'entreprise: Strots de revenus

Frais d'abonnement mensuels

Au quatrième trimestre 2023, Weave Communications offre un prix d'abonnement mensuel à plusieurs niveaux:

Étage	Prix ​​mensuel	Caractéristiques
Basic	79 $ / mois	Outils de communication de base
Professionnel	199 $ / mois	Capacités d'intégration avancées
Entreprise	499 $ / mois	Accès complet à la plate-forme

Modèle de licence par utilisateur

Tir des frais de communication par frais de licence avec la structure suivante:

• Licence utilisateur individuelle: 25 $ / utilisateur / mois
• Licence d'utilisateur d'équipe: 40 $ / utilisateur / mois
• Licence d'utilisateur d'entreprise: 75 $ / utilisateur / mois

Services d'implémentation et d'intégration

Prix ​​du service de mise en œuvre:

Niveau de service	Coût	Services inclus
Embarquement standard	$2,500	Configuration du système de base
Intégration premium	$5,000	Prise en charge de l'intégration personnalisée

Mises à niveau supplémentaires des fonctionnalités et du module

Mettre à niveau les prix pour des modules supplémentaires:

• Module Advanced Analytics: 199 $ / mois
• Package de sécurité amélioré: 299 $ / mois
• Outils de rapports personnalisés: 149 $ / mois

Services professionnels et conseil

Taux de service de consultation:

Type de service	Taux horaire	Engagement minimum
Conseil technique	250 $ / heure	4 heures
Avis stratégique	375 $ / heure	6 heures

Weave Communications, Inc. (WEAV) - Canvas Business Model: Value Propositions

You're looking at the core reasons why healthcare practices choose Weave Communications, Inc. (WEAV) as of late 2025. These are the tangible results and capabilities driving their platform adoption.

All-in-one patient communication, engagement, and payments platform

• The platform connects the entire patient journey from the first phone call to the final invoice.
• Q3 2025 total revenue reached $61.3 million, up 17.1% year-over-year.
• Full-year 2025 revenue guidance was raised to a range of $238 million to $239 million.
• Non-GAAP Gross Margin hit a record high of 73.0% in Q3 2025.

AI-powered workflow automation for front-office staff

The integration of AI, particularly through acquired technology, is automating key front-office tasks. For example, one customer reported booking more than $320,000 in additional appointments in just 1 quarter, with 75% of those appointments scheduled without any staff involvement. This automation directly contributes to practice growth, as new patient volume increased by over 25% year-over-year for that customer. Furthermore, new AI features like Call Intelligence allow practices to extract actionable insights from call data through automated categorization and revenue opportunity identification.

Accelerating collections and reducing accounts receivable

Weave Communications seamlessly integrates billing and payment requests directly into communication workflows. This focus on streamlining the payment timeline supports practice profitability by reducing the time money sits in accounts receivable. The platform supports new payment features like surcharging and bulk payments, which saves time for multi-location practices by enabling multiple payment requests at once.

Unified communication (phone, text, email) from a single source

The platform consolidates phone, text, and email communications into one interface, which is crucial for standardizing workflows across small and medium-sized healthcare businesses. The company's strategy focuses on deepening customer reliance by nailing the workflows and ensuring authorized integrations with practice management software.

Improving patient experience and driving more 5-star reviews

Customer satisfaction metrics strongly validate the platform's impact on the patient experience. Weave ranked first in 23 categories in the G2 2025 Winter Report. Later in the year, the company ranked first in 34 categories in the G2's 2025 Summer Report, including leadership in the Grid for Patient Relationship Management (PRM) Software.

Here's a quick look at the key financial and operational metrics supporting these value propositions as of the third quarter of 2025:

Metric	Value (Q3 2025)	Comparison/Context
Total Revenue	$61.3 million	Up 17.1% year-over-year
Non-GAAP Gross Margin	73.0%	Up 50 basis points year-over-year
Free Cash Flow	$5.0 million	Up $1.5 million year-over-year
AI Automation Appointment Booking Impact	$320,000+	Additional appointments booked in 1 quarter by one customer
AI Automation Appointment Scheduling Rate	75%	Scheduled without staff involvement
G2 Leadership Categories	34	Ranked first in categories in the Summer 2025 Report

Weave Communications, Inc. (WEAV) - Canvas Business Model: Customer Relationships

You're running a small to mid-sized healthcare practice, and you need technology that just works, so you don't spend your day chasing down paperwork or missed calls. Weave Communications, Inc. (WEAV) structures its customer relationships to support this need through a mix of dedicated service and powerful self-sufficiency, which is key to their high retention rates.

The relationship model is clearly tiered, supporting their customer base of over 35,000 locations as of Q2 2025. The platform itself is designed to handle the day-to-day, but human touch remains available for critical or complex issues.

Dedicated customer success and support teams

Weave Communications, Inc. maintains dedicated support channels to help customers resolve issues quickly. For immediate software or phone problems, support is available via live chat or by calling 1-888-579-5668, with hours generally running Monday through Thursday from 6 am - 6 pm MST and Friday from 6 am - 5 pm MST. The company also uses customer feedback, such as G2 reviews, to understand and support specific, unique business needs. Furthermore, new features like the Service Issues Dashboard in November 2025 help practices pinpoint operational friction points like unresolved contact attempts or manager escalations, allowing for proactive internal fixes.

High-touch onboarding for complex integrations

While the platform is built for simplicity, the initial setup, especially for practices with complex needs or multi-location setups, requires a structured approach. Weave Communications, Inc. provides an Onboarding Checklist and dedicated video guides to navigate the setup process. For single-office locations, webinars are available to guide the initial stages of adoption. The focus is on getting the customer to realize value quickly, though some user feedback has noted that onboarding processes can sometimes be perceived as poorly managed.

Self-service SaaS platform for day-to-day use

The core of the relationship is the self-service nature of the fully redesigned, AI-powered platform. This allows staff to manage many operational aspects without needing to contact support. For instance, features like Visual Call Routing now let offices manage call flow directly in the app, removing the need to call Support for changes to routing setups. The platform facilitates millions of patient interactions monthly, and new dashboards help users measure the impact of their outreach, such as tracking how many missed call texts convert into scheduled appointments.

The platform's success in driving revenue-related actions is a key part of the ongoing relationship:

• 83% of Weave Communications, Inc. customers report collecting payments quicker with Weave Payments.
• The platform enables practices to automate tasks like appointment reminders, which is critical given no-show rates hover around 15%.
• AI features, like drafting responses to online reviews, help practices protect and enhance their reputation with minimal staff effort.

High gross revenue retention of approximately 90%

Weave Communications, Inc. maintains a top-tier gross revenue retention rate for SMB SaaS companies. For the third quarter of 2025, the Gross Revenue Retention (GRR) was 90%. This metric reflects the effect of customer terminations but excludes revenue expansion or contraction. This figure was consistent with the rate reported in Q2 2025.

Net revenue retention of 94-96% via upselling payments

The ability to grow revenue from the existing customer base is strong, driven by upselling features like payments. The Net Revenue Retention (NRR) rate for Q3 2025 was 94%, which follows the Q2 2025 NRR of 96%. This places the NRR in the stated range of 94-96%. The company explicitly links this expansion to deepening customer reliance on the platform and increasing their share of practice spend, often through the integration of payments workflows.

Here is a summary of the key 2025 retention metrics as of late in the year:

Metric	Q2 2025 Result	Q3 2025 Result	Relationship Implication
Gross Revenue Retention (GRR)	90%	90%	Low base churn; customers stay for core service.
Net Revenue Retention (NRR)	96%	94%	Strong net expansion driven by upselling, especially payments.
Customer Locations	Over 35,000	N/A	Scale of the relationship base.

Finance: draft 13-week cash view by Friday.

Weave Communications, Inc. (WEAV) - Canvas Business Model: Channels

You're looking at how Weave Communications, Inc. (WEAV) gets its platform-the integrated communications and payments system-into the hands of small and medium-sized healthcare practices. The channel strategy as of late 2025 is clearly multi-pronged, balancing direct, high-touch sales with scalable digital efforts, all while leaning heavily on the recent TrueLark acquisition to boost mid-market and multi-location reach.

The company's total customer base stood at over 35,000 locations as of the second quarter of 2025. This scale is supported by a sales and marketing spend that, in Q2 2025, hit $23.2 million non-GAAP, representing 40% of that quarter's revenue. That's a significant investment to fuel the engine. Honestly, the real test is how efficiently that spend translates into new logos.

Here's a breakdown of the primary channels Weave Communications, Inc. uses to connect with its customer segments:

• Direct sales force targeting specific healthcare verticals
• Digital marketing and inbound lead generation
• Strategic partnerships and co-selling with industry vendors
• Industry events and trade shows (e.g., dental, optometry)
• Referral programs from existing customers

The focus on specific verticals is key, especially as the company expands beyond its core dental base. The specialty medical segment, for instance, marked a record quarter in Q2 2025 and is now the second largest by customer count as of Q3 2025. Management acknowledged that when entering new verticals, it is typical to see higher churn and lower average sales prices initially.

The direct sales team is clearly being leveraged for higher-value targets, evidenced by the accelerated hiring in Q2 2025 to push mid-market and specialty medical expansion. The Chief Executive Officer noted that the mid-market customer acquisition cost (CAC) is 'actually terrific. And lower than some of our other channels.' That suggests the direct sales force is finding better efficiency there compared to other segments. New customer acquisition in Q1 2025 was particularly strong in Specialty Medical, showing the direct sales channel is adapting its approach.

Digital marketing and inbound lead generation support the direct sales effort, creating a pipeline that feeds the field reps. The company's overall growth is supported by this inbound flow, which is crucial for maintaining the revenue growth rate that hit 17.1% year-over-year in Q3 2025. While specific digital marketing spend breakdown isn't public, the overall Sales and Marketing ratio gives you the scale of investment in demand creation.

Strategic partnerships and co-selling are gaining traction, particularly through deeper platform integrations. The acquisition of TrueLark in May 2025 is a major channel enhancer, as its momentum in multi-location healthcare is highly complementary to Weave Communications, Inc.'s distribution model. Furthermore, new authorized integrations, such as with Ortho2Edge for orthodontics and IDEXX Neo for veterinary clinics, expand the addressable market by connecting to thousands of new locations. These integrations act as a powerful co-selling channel by embedding Weave into the practice's existing workflow.

The following table summarizes the primary customer segments and the associated channel performance metrics we have for late 2025:

Customer Segment Focus	Primary Channel Focus	Key Metric (Latest Available)	Associated Financial/Volume Data
Dental & Optometry (Core)	Direct Sales, Partnerships	Gross Revenue Retention (GRR): 90% (Q3 2025)	Maintained strong base revenue stream.
Specialty Medical (Growth)	Direct Sales (Accelerated Hiring)	Customer Base Growth: Record quarter in Q2 2025	New patient volume increased over 25% year-over-year in one quarter due to automation features.
Mid-Market (Multi-Location)	Direct Sales, TrueLark Co-selling	Customer Acquisition Cost (CAC): Described as 'lower than some of our other channels'	Two multi-site physical therapy MSOs signed in Q2 2025, covering 70 clinic locations.
Existing Customer Base (Upsell)	Product/Feature Adoption (Inbound/Upsell)	Net Revenue Retention (NRR): 94% (Q3 2025)	Payments revenue grew at more than twice the total revenue growth rate in Q3 2025.

Industry events and trade shows remain a necessary touchpoint, especially for establishing presence in new sub-verticals within specialty medical. While specific event ROI isn't quantified, the company's platform is recognized, having been ranked first in 34 categories per the G2 summer 2025 report, which aids in lead quality at these venues.

Referral programs from existing customers are implicitly measured by retention rates. The Gross Revenue Retention (GRR) holding steady at 90% in Q3 2025 is top-tier for SMB SaaS, suggesting the core product delivers enough value to prevent base churn. However, the Net Revenue Retention (NRR) softening to 94% in Q3 2025 (down from 96% in Q2 2025) indicates that while the base is sticky, the rate of upselling, which often relies on referrals or strong customer success interactions, has slightly moderated after lapping a prior price increase.

The strategy is clearly shifting to deepen customer reliance on Weave Communications, Inc. and expand the share of practice spend, which is the ultimate goal of all these channel activities combined. Finance: draft 13-week cash view by Friday.

Weave Communications, Inc. (WEAV) - Canvas Business Model: Customer Segments

You're looking at the core of Weave Communications, Inc. (WEAV)'s value capture-who they serve right now, late in fiscal 2025. Their entire model hinges on being the single platform for small and medium-sized healthcare businesses (SMBs) to manage patient engagement and payments. As of the second quarter of 2025, the platform supported over 35,000 locations.

The customer base is segmented by practice type, reflecting both historical strength and strategic expansion areas. Here's a quick look at the scale and opportunity within these segments:

Customer Segment Focus	Metric	Value as of Late 2025
Total Locations Served	Customer Locations (Q2 2025)	Over 35,000
Core Market TAM	Dental, Optometry, Veterinary (US)	$3 billion
Expanded Medical TAM	Select Specialty Medical Verticals (US)	$5 billion
Total Addressable Market	All US Medical Verticals	$10 billion

The historical core remains vital, but the growth story is shifting. You can see the clear progression in their focus areas:

• Small and medium-sized healthcare practices (SMBs)
• Dental, Optometry, and Veterinary clinics (historical core)
• Expanding Specialty Medical verticals (e.g., Physical Therapy, MedSpa)
• Multi-location practices (DSOs/MSOs) in the mid-market

Dental, Optometry, and Veterinary clinics are the foundation. These are the practices that need to automate appointment reminders, manage online reputation, and streamline payment collections without hiring extra front-office staff. Their continued performance is key, though the Specialty Medical segment is now outpacing them in growth rate.

The Expanding Specialty Medical verticals are where the company is seeing accelerated momentum. In fact, by Q2 2025, this segment had grown to become the second-largest by customer count. The company highlighted strong subvertical growth in areas like medical aesthetics and primary care during Q2 2025. This expansion is supported by new integrations, such as with Ortho2 Edge for orthodontics.

For the Multi-location practices (DSOs/MSOs), Weave Communications, Inc. is making targeted inroads into the mid-market. You saw two multisite physical therapy MSOs sign on in Q2 2025 alone, collectively covering 70 clinic locations. The introduction of features like bulk payments is specifically designed to save time for these larger operations by enabling multiple payment requests at once.

Geographically, the focus is clearly on the US and Canada-based healthcare providers, though the disclosed market sizing data centers on the US. The US core market alone represents a $3 billion Total Addressable Market (TAM), which grows to $5 billion when including select specialty medical verticals. If they capture the entire US medical vertical TAM, that number hits $10 billion. If onboarding takes 14+ days, churn risk rises, so speed in these new markets is defintely important.

Finance: draft 13-week cash view by Friday.

Weave Communications, Inc. (WEAV) - Canvas Business Model: Cost Structure

You're looking at the expense side of the Weave Communications, Inc. model as of late 2025, based on the latest reported figures from the second quarter ending June 30, 2025. The total revenue for Q2 2025 was $58.5 million.

The cost structure is heavily weighted toward acquiring and supporting the customer base, which is typical for a high-growth SaaS platform. Here is a breakdown of the major operating expense categories for Q2 2025, using non-GAAP figures where percentages were explicitly tied to them:

Cost Component	Q2 2025 Dollar Amount (Approximate)	Percentage of Q2 2025 Revenue
Sales and Marketing Expenses	$23.2 million	40%
Research and Development Costs	$8.9 million	15%
General and Administrative Expenses	$10.1 million	17%

The total Cost of Revenue, based on the GAAP gross margin of 71.7% for Q2 2025, translates to approximately $16.56 million.

Cost of Revenue includes the expenses for platform hosting and the related costs for phone hardware. The company notes that revenue from phone hardware, recognized over the subscription period as embedded lease revenue, has associated costs that primarily represent depreciation. Furthermore, the variable cost for providing phone hardware and initial onboarding assistance has historically exceeded the related revenue, resulting in negative gross profit for those specific elements.

Personnel costs are a significant driver across the operating expenses, particularly within the growth-focused areas. You can see the direct dollar impact of the engineering, sales, and support teams reflected in the following major buckets:

• Sales personnel costs are embedded within the Sales and Marketing Expenses of $23.2 million for Q2 2025.
• Engineering personnel costs are a primary driver of the Research and Development Costs, totaling $8.9 million for Q2 2025.
• Support team costs are generally allocated within Cost of Revenue or General and Administrative Expenses, though specific dollar segmentation isn't explicitly provided outside the main operating expense lines.

The General and Administrative Expenses for Q2 2025 were $10.1 million.

Finance: draft 13-week cash view by Friday.

Weave Communications, Inc. (WEAV) - Canvas Business Model: Revenue Streams

You're looking at the core money-makers for Weave Communications, Inc. (WEAV) as of late 2025. The business is heavily weighted toward recurring software revenue, which is what investors like to see for predictability.

The majority of the money comes from the core SaaS platform. For the first quarter ended March 31, 2025, recurring subscription fees accounted for approximately 91% of total revenue. Considering Q1 2025 total revenue was $55.8 million, this means subscription fees generated roughly $50.78 million in that quarter alone.

Payment processing revenue, which comes from transaction fees, is a key growth driver within that recurring base. In Q1 2025, payments revenue grew at more than twice the rate of total revenue, which itself grew 18.3% year-over-year. The company's trailing twelve-month (TTM) subscription and payment processing revenue reached $217 million as of Q2 2025.

Here is a look at the official full-year financial expectations Weave Communications, Inc. provided based on their Q3 2025 results:

Financial Metric	Guidance Range
Full-Year 2025 Revenue Guidance	$238 million to $239 million
Full-Year 2025 Non-GAAP Operating Income Guidance	$3.3 million to $4.3 million

The company also generates revenue from hardware sales and professional services, though these components are less dominant than the subscription and payments streams. The onboarding and phone hardware segments, for instance, operated at negative gross margins in Q1 2025, suggesting these are treated as customer acquisition tools rather than primary profit centers.

The revenue mix can be broken down by its primary sources:

• Recurring subscription fees (core SaaS)
• Payment processing revenue (transaction fees)
• Revenue from hardware sales (ancillary/acquisition tool)
• Revenue from professional services

For context on the scale of the business, Q3 2025 revenue hit $61.3 million, and the TTM revenue as of that period was $229.79 million.

Finance: review the impact of the negative gross margin on hardware sales against the $3.3 million to $4.3 million non-GAAP operating income guidance by next Tuesday.