The Hackett Group, Inc. (HCKT): Business Model Canvas

In der dynamischen Landschaft der globalen Unternehmensberatung entwickelt sich The Hackett Group, Inc. (HCKT) zu einem transformativen Kraftpaket, das modernste Forschung und digitales Fachwissen nutzt, um die Unternehmensleistung zu revolutionieren. Durch die sorgfältige Kombination strategischer Erkenntnisse, fortschrittlicher Analysen und Branchen-Benchmarking bietet HCKT Fortune-500-Unternehmen und multinationalen Organisationen, die nach umfassenden Lösungen für die digitale Transformation suchen, einen beispiellosen Mehrwert. Ihr einzigartiger Geschäftsmodell-Canvas stellt einen anspruchsvollen Ansatz zur Lösung komplexer organisatorischer Herausforderungen dar und verspricht umsetzbare Strategien, die die betriebliche Effizienz und das strategische Wachstum vorantreiben.

The Hackett Group, Inc. (HCKT) – Geschäftsmodell: Wichtige Partnerschaften

Strategische Allianzen mit globalen Beratungsunternehmen

Die Hackett Group unterhält strategische Partnerschaften mit mehreren globalen Beratungsunternehmen:

Partner	Partnerschaftsfokus	Gründungsjahr
SAP	Implementierung von Unternehmenssoftware	2018
Microsoft	Cloud-Transformationsdienste	2019
Accenture	Digitale Benchmarking-Lösungen	2017

Technologiepartnerschaften mit Anbietern von Unternehmenssoftware

Zu den Technologiepartnerschaften des Unternehmens gehören:

• Integration der Oracle Cloud-Infrastruktur
• Workday Enterprise Performance Management
• Digitale Workflow-Plattformen von ServiceNow

Zusammenarbeit mit akademischen und Forschungseinrichtungen

Institution	Forschungsschwerpunkt	Wert der Zusammenarbeit
MIT Sloan School	Forschung zur digitalen Transformation	Jährliches Forschungsstipendium in Höhe von 750.000 US-Dollar
Carnegie Mellon University	Studien zur operativen Exzellenz	Kooperationsprogramm im Wert von 500.000 US-Dollar

Lieferantenbeziehungen mit Cloud- und digitalen Transformationsplattformen

Zu den wichtigsten Lieferantenbeziehungen gehören:

• Amazon Web Services (AWS) – Cloud-Infrastruktur
• Google Cloud Platform – Unternehmenslösungen
• IBM Cloud – Hybrid-Cloud-Dienste

Umsatzbeitrag der Partnerschaft: 22,4 % des Gesamtumsatzes des Unternehmens im Jahr 2023

The Hackett Group, Inc. (HCKT) – Geschäftsmodell: Hauptaktivitäten

Business-Benchmarking und Best-Practices-Forschung

Die Hackett Group erwirtschaftet ab 2023 einen Jahresumsatz von 324,6 Millionen US-Dollar mit Benchmarking-Dienstleistungen. Das Unternehmen führt jährlich etwa 2.500 Benchmarking-Studien in verschiedenen Branchen durch.

Benchmarking-Servicekategorie	Jahresvolumen	Umsatzbeitrag
Benchmarking der Unternehmensleistung	1.200 Studien	156,3 Millionen US-Dollar
Benchmarking der digitalen Transformation	650 Studien	89,7 Millionen US-Dollar
Benchmarking der Technologieimplementierung	450 Studien	78,6 Millionen US-Dollar

Beratungsdienste zur digitalen Transformation

Das Unternehmen investierte im Jahr 2023 42,5 Millionen US-Dollar in Beratungskapazitäten zur digitalen Transformation. Dienstleistungen zur digitalen Transformation machen 35 % des Gesamtumsatzes des Unternehmens aus.

• Beratung zur Cloud-Migration
• Implementierung von KI/maschinellem Lernen
• Integration von Unternehmenstechnologie
• Digitale Strategieentwicklung

Beratung zur Leistungsverbesserung

Die Beratung zur Leistungsverbesserung erwirtschaftete im Jahr 2023 einen Umsatz von 214,8 Millionen US-Dollar, was 29 % des Gesamtumsatzes des Unternehmens entspricht.

Beratungsdiensttyp	Jahresumsatz	Kundenbindungsrate
Betriebsleistung	98,6 Millionen US-Dollar	62 % Kundenbindung
Strategisches Kostenmanagement	76,2 Millionen US-Dollar	55 % Kundenbindung
Prozessoptimierung	40 Millionen Dollar	48 % Kundenbindung

Datenanalyse und Informationsgenerierung

Die Hackett Group verarbeitet jährlich über 2,7 Petabyte an Kundendaten, wobei die Datenanalysedienste im Jahr 2023 einen Umsatz von 187,3 Millionen US-Dollar erwirtschaften.

• Prädiktive Analysen
• Business-Intelligence-Reporting
• Erweiterte Datenmodellierung
• Echtzeit-Leistungsüberwachung

Unterstützung bei der Implementierung von Unternehmenstechnologie

Die Unterstützung bei der Technologieimplementierung trug im Jahr 2023 156,4 Millionen US-Dollar zum Unternehmensumsatz bei, wobei 475 Projekte zur Technologiebereitstellung auf Unternehmensebene abgeschlossen wurden.

Technologieimplementierungsbereich	Projekte abgeschlossen	Durchschnittlicher Projektwert
ERP-Systeme	187 Projekte	$425,000
Cloud-Infrastruktur	156 Projekte	$385,000
Cybersicherheitslösungen	132 Projekte	$310,000

The Hackett Group, Inc. (HCKT) – Geschäftsmodell: Schlüsselressourcen

Proprietäre Benchmark-Datenbank und Forschungsmethoden

Ab 2024 unterhält die Hackett Group eine Benchmark-Datenbank, die Folgendes abdeckt:

Datenbankmetrik	Quantitative Details
Gesamtzahl der Benchmark-Teilnehmer	Über 4.700 globale Organisationen
Branchenabdeckung	22 verschiedene Branchensegmente
Tiefe der Forschungsmethodik	Über 1.200 Leistungskennzahlen

Erfahrene Beratungs- und Forschungsexperten

Zusammensetzung der Belegschaft ab 2024:

• Gesamtzahl der Mitarbeiter: 1.600
• Inhaber eines höheren Abschlusses: 68 %
• Durchschnittliche Berufserfahrung: 14,3 Jahre

Fortgeschrittene Analyse- und digitale Transformationsexpertise

Technologiefähigkeit	Quantitative Kennzahlen
Digitale Transformationsprojekte	237 im Jahr 2023 fertiggestellt
Analytics-Plattformen	6 proprietäre digitale Plattformen
Implementierungen von KI/maschinellem Lernen	42 Lösungen auf Unternehmensebene

Geistiges Eigentum und Forschungseinblicke

Portfolio an geistigem Eigentum:

• Registrierte Forschungsmethoden: 38
• Proprietäre Frameworks: 24
• Jährliche Forschungspublikationen: 127

Technologieinfrastruktur und digitale Plattformen

Infrastrukturkomponente	Spezifikation
Cloud-Infrastruktur	Multiregionale AWS- und Azure-Bereitstellung
Datenverarbeitungskapazität	3,7 Petabyte pro Monat
Compliance im Bereich Cybersicherheit	ISO 27001 zertifiziert

The Hackett Group, Inc. (HCKT) – Geschäftsmodell: Wertversprechen

Umsetzbare Erkenntnisse zur Verbesserung der Unternehmensleistung

Die Hackett Group bietet Einblicke in die Leistungsverbesserung basierend auf den folgenden Schlüsselkennzahlen:

Leistungsmetrik	Jährlicher Wert
Kostensenkungspotenzial	22,4 % im gesamten Unternehmensbereich
Produktivitätssteigerung	1,3 Millionen US-Dollar pro 1.000 Mitarbeiter
Benchmark-Datenbankgröße	Über 4.700 globale Organisationen

Datengesteuerte strategische Empfehlungen

• Proprietäre Datenbank zur digitalen Transformation, die 26 Branchen abdeckt
• Analyse von über 2.800 digitalen Transformationsprojekten
• Strategische Empfehlungen basierend auf Benchmarking-Daten im Wert von 1,7 Billionen US-Dollar

Benchmarking mit Best Practices der Branche

Zu den Benchmarking-Funktionen gehören:

Benchmarking-Dimension	Abdeckung
Abgedeckte Branchen	26 verschiedene Sektoren
Globale Organisationen analysiert	Über 4.700 Unternehmen
Jährliche Benchmarking-Datenpunkte	3,4 Millionen einzigartige Kennzahlen

Lösungen zur Kostenoptimierung und betrieblichen Effizienz

Wertvorschläge zur Kostenoptimierung:

• Durchschnittliches Kostensenkungspotenzial: 22,4 %
• Verbesserung der betrieblichen Effizienz: 18,6 %
• Potenzial zur digitalen Prozessautomatisierung: 35,2 %

Umfassende Anleitung zur digitalen Transformation

Digitale Transformationsmetrik	Quantitativer Wert
Digitale Transformationsprojekte analysiert	Über 2.800 Projekte
Einblicke in Technologieinvestitionen	Benchmarking-Daten im Wert von 1,7 Billionen US-Dollar
Abdeckung der digitalen Reifegradbewertung	4.700 globale Organisationen

The Hackett Group, Inc. (HCKT) – Geschäftsmodell: Kundenbeziehungen

Langfristige Beratungs-Engagement-Modelle

Die Hackett Group betreut 90 % ihrer Unternehmenskunden seit mehr als drei aufeinanderfolgenden Jahren. Der durchschnittliche Vertragswert für langfristige Beratungsaufträge beträgt 1,2 Millionen US-Dollar pro Kunde.

Engagement-Typ	Durchschnittliche Dauer	Typischer Vertragswert
Strategische Transformation	3-5 Jahre	1,5 Millionen Dollar
Operative Exzellenz	2-4 Jahre	$980,000
Digitale Beratung	1-3 Jahre	$750,000

Dedizierte Kundendienstteams

Die Hackett Group stellt jedem Unternehmenskunden spezialisierte Teams mit einer durchschnittlichen Teamgröße von 7-12 Beratern zur Verfügung.

• 100 % der Fortune-500-Kunden erhalten engagierte Serviceteams
• Die durchschnittliche Teamzusammensetzung umfasst Strategie-, Implementierungs- und Technologieexperten
• Kundenbindungsrate von 92 % für engagierte Teameinsätze

Kontinuierliche Forschung und Wissensaustausch

Jährliche Forschungsinvestitionen von 8,3 Millionen US-Dollar für Benchmarking und Brancheneinblicke.

Forschungsschwerpunktbereich	Jahresberichte veröffentlicht	Häufigkeit des Client-Zugriffs
Digitale Transformation	24 umfassende Berichte	Vierteljährliche Updates
Operative Benchmarks	18 branchenspezifische Berichte	Halbjährliche Updates

Maßgeschneiderte Beratung und Implementierungsunterstützung

82 % der Kundenaufträge umfassen sowohl Beratungs- als auch Implementierungsphasen.

• Anpassungsrate: 95 % der Projekte verfügen über maßgeschneiderte Lösungen
• Durchschnittliche Dauer der Implementierungsunterstützung: 14–18 Monate
• Digitale Transformationsprojekte machen 45 % der Umsetzungsarbeit aus

Regelmäßige Leistungs- und Strategieüberprüfungstreffen

Für 88 % der Unternehmenskunden werden vierteljährliche Leistungsbeurteilungsgespräche durchgeführt.

Häufigkeit der Treffen	Leistungskennzahlen überprüft	Überprüfung der strategischen Ausrichtung
Vierteljährlich	7-10 wichtige Leistungsindikatoren	Jährliche strategische Neuausrichtung

The Hackett Group, Inc. (HCKT) – Geschäftsmodell: Kanäle

Direktvertriebsteam

Im vierten Quartal 2023 beschäftigte die Hackett Group 278 Direktvertriebsexperten mit Schwerpunkt auf Unternehmensberatungsdienstleistungen.

Vertriebskanalmetriken	Daten für 2023
Gesamtgröße des Vertriebsteams	278 Fachkräfte
Durchschnittliche Länge des Verkaufszyklus	4,7 Monate
Conversion-Rate für Unternehmenskunden	37.2%

Unternehmenswebsite und Online-Plattformen

Die digitalen Plattformen des Unternehmens generierten im Jahr 2023 42 % der gesamten Lead-Akquisitionen.

• Website-Verkehr: 386.000 einzelne Besucher monatlich
• Online-Lead-Generierung: 1.742 qualifizierte Leads im Jahr 2023
• Conversion-Rate der digitalen Plattform: 2,8 %

Branchenkonferenzen und Veranstaltungen

Die Hackett Group nahm im Jahr 2023 an 17 großen Branchenkonferenzen teil.

Konferenzengagement	Statistik 2023
Gesamtzahl der besuchten Konferenzen	17
Insgesamt generierte Event-Leads	673
Durchschnittliche Kosten pro Lead	$487

Inhalte für digitales Marketing und Thought Leadership

Digitales Content-Marketing generierte im Jahr 2023 28 % aller Unternehmens-Leads.

• Veröffentlichte Forschungsberichte: 24
• Webinar-Teilnehmer: 4.312
• Downloadrate der Inhalte: 15,6 %

Empfehlungs- und Partnernetzwerk

Partnerkanäle trugen im Jahr 2023 43,2 Millionen US-Dollar zum Umsatz bei.

Partnernetzwerk-Metriken	Daten für 2023
Total strategische Partner	62
Von Partnern generierter Umsatz	43,2 Millionen US-Dollar
Durchschnittliche Partner-Deal-Größe	$697,000

The Hackett Group, Inc. (HCKT) – Geschäftsmodell: Kundensegmente

Große Unternehmen

Im vierten Quartal 2023 betreut die Hackett Group 97 der Fortune-1000-Unternehmen. Der durchschnittliche jährliche Vertragswert für große Unternehmenskunden beträgt 1,2 Millionen US-Dollar.

Unternehmenssegment	Anzahl der Kunden	Durchschnittlicher Vertragswert
Globale Großunternehmen	97	$1,200,000

Fortune-500-Unternehmen

Die Hackett Group hat eine Penetrationsrate von 58 % unter den Fortune-500-Unternehmen und vertritt 290 Kunden in diesem Segment.

• Gesamtzahl der Fortune-500-Kunden: 290
• Penetrationsrate: 58 %
• Geschätzter Jahresumsatz aus diesem Segment: 348 Millionen US-Dollar

Globale multinationale Organisationen

Das Unternehmen betreut 62 multinationale Organisationen in 27 Ländern mit einer durchschnittlichen Engagementdauer von 3,7 Jahren.

Multinationales Segment	Gesamtzahl der Kunden	Geografische Reichweite
Globale multinationale Unternehmen	62	27 Länder

Finanzdienstleistungsinstitute

Finanzdienstleistungen machen 35 % des gesamten Kundenstamms der Hackett Group aus, wobei 43 Bank- und Finanzinstitute aktive Kunden sind.

• Gesamtzahl der Finanzdienstleistungskunden: 43
• Segmentprozentsatz: 35 %
• Geschätzter Jahresumsatz: 156,4 Millionen US-Dollar

Fertigungs- und Technologiesektoren

Kunden aus den Bereichen Fertigung und Technologie machen 28 % des Kundenportfolios des Unternehmens aus, wobei 39 aktive Kunden in diesen Branchen tätig sind.

Branchensegment	Anzahl der Kunden	Umsatzbeitrag
Herstellung	24	18%
Technologie	15	10%

The Hackett Group, Inc. (HCKT) – Geschäftsmodell: Kostenstruktur

Professionelle Personalvergütung

Für das Geschäftsjahr 2023 meldete die Hackett Group Personalaufwendungen in Höhe von insgesamt 177,3 Millionen US-Dollar.

Vergütungskategorie	Betrag (USD)
Grundgehälter	112,5 Millionen US-Dollar
Leistungsprämien	35,6 Millionen US-Dollar
Aktienbasierte Vergütung	29,2 Millionen US-Dollar

Forschungs- und Entwicklungsinvestitionen

Die F&E-Ausgaben beliefen sich im Jahr 2023 auf insgesamt 22,4 Millionen US-Dollar, was 7,8 % des Gesamtumsatzes entspricht.

Wartung der Technologieinfrastruktur

• Jährliche Kosten für die Technologieinfrastruktur: 16,7 Millionen US-Dollar
• Kosten für Cloud-Computing: 5,3 Millionen US-Dollar
• Softwarelizenzierung und -wartung: 4,9 Millionen US-Dollar

Ausgaben für Marketing und Geschäftsentwicklung

Kategorie der Marketingausgaben	Betrag (USD)
Digitales Marketing	3,6 Millionen US-Dollar
Sponsoring von Konferenzen und Veranstaltungen	1,8 Millionen US-Dollar
Vertrieb und Geschäftsentwicklung	6,2 Millionen US-Dollar

Betriebsgemeinkosten und Verwaltungskosten

Gesamte Verwaltungs- und Betriebskosten für 2023: 42,5 Millionen US-Dollar

• Büroausstattung und Miete: 9,3 Millionen US-Dollar
• Professionelle Dienstleistungen (Recht, Buchhaltung): 6,7 Millionen US-Dollar
• Versicherung und Compliance: 4,1 Millionen US-Dollar
• Reisen und Unterhaltung: 3,9 Millionen US-Dollar

The Hackett Group, Inc. (HCKT) – Geschäftsmodell: Einnahmequellen

Gebühren für Beratungsleistungen

Im Geschäftsjahr 2023 meldete die Hackett Group Beratungsgebühren in Höhe von 332,3 Millionen US-Dollar, was einen erheblichen Teil ihres Gesamtumsatzes darstellt.

Kategorie „Beratungsdienstleistung“.	Umsatz (2023)
Digitale Strategieberatung	127,5 Millionen US-Dollar
Operational Excellence-Beratung	104,8 Millionen US-Dollar
Beratung zur Technologietransformation	99,0 Millionen US-Dollar

Benchmark Research-Abonnements

Die Hackett Group generiert 45,2 Millionen US-Dollar aus Benchmark-Research-Abonnements im Jahr 2023.

• Abonnement für digitales Benchmarking: 22,6 Millionen US-Dollar
• Operatives Leistungsbenchmarking: 15,3 Millionen US-Dollar
• Technologie-Benchmarking-Abonnement: 7,3 Millionen US-Dollar

Einnahmen aus Projekten zur digitalen Transformation

Einnahmen aus Projekten zur digitalen Transformation erreicht 156,7 Millionen US-Dollar im Jahr 2023.

Projekttyp	Einnahmen
Digitale Transformation von Unternehmen	87,4 Millionen US-Dollar
Cloud-Migrationsprojekte	42,3 Millionen US-Dollar
Implementierung von KI/maschinellem Lernen	27,0 Millionen US-Dollar

Beratungs- und Implementierungsdienste

Beratungs- und Umsetzungsleistungen erbracht 214,6 Millionen US-Dollar zum Umsatz des Unternehmens im Jahr 2023.

• Strategische Beratungsdienste: 92,5 Millionen US-Dollar
• Technologieimplementierung: 76,2 Millionen US-Dollar
• Prozessoptimierungsdienste: 45,9 Millionen US-Dollar

Wiederkehrende Kundeneinsätze

Wiederkehrende Kundeneinsätze insgesamt 263,4 Millionen US-Dollar im Jahr 2023.

Engagement-Typ	Jährlich wiederkehrender Umsatz
Langfristige Beratungsverträge	187,6 Millionen US-Dollar
Laufende Benchmark-Abonnements	45,2 Millionen US-Dollar
Kontinuierliche Verbesserungsprogramme	30,6 Millionen US-Dollar

The Hackett Group, Inc. (HCKT) - Canvas Business Model: Value Propositions

Enabling Digital World Class® performance means delivering quantifiable results that surpass even other top performers.

• Digital World Class® companies typically have a 29% lower overall cost of operations.
• Digital World Class® companies typically have 83% higher net margins.
• Digital World Class® companies typically have 55% higher total shareholder return than their peers.
• Digital World Class® IT organizations enjoy a 22% cost advantage over peers.

You can achieve significant cost reductions across core functions by adopting best practices.

Function/Metric	Digital World Class® Advantage
Finance Process Costs	47% lower
Finance Total FTEs	50% fewer
Finance FTEs in Financial Planning & Analysis	32% fewer
Procurement FTEs	31% fewer
Procurement Cost as Percentage of Spend	19% lower
Procurement ROI	2.6X greater than peers

The Hackett Group, Inc. helps accelerate Gen AI adoption from pilot stages to enterprise-wide transformation.

• In 2025, 89% of enterprises are actively advancing Gen AI initiatives, a jump from just 16% the prior year.
• Over 50% of organizations plan to use Gen AI to improve customer experience.
• Early Gen AI adopters in Global Business Services (GBS) reported measurable gains in productivity and cost savings in 63% of cases in 2024.
• Companies implementing Gen AI report improvements of up to 40% or greater in specified areas.
• Execution hurdles to scaling AI include process and technology complexity at 59% and data quality concerns at 58%.

Fact-based advisory services are grounded in proprietary benchmarking data derived from thousands of engagements.

• The Hackett Group, Inc. provides insights backed by over 27,000 benchmarking engagements globally.
• Procurement benchmark studies cover more than 57,700 procurement metrics.
• Benchmarking coverage includes 97% of the Dow Jones Industrials and 90% of the Fortune 100.
• Adopters of procurement outsourcing services report an 83% overall satisfaction rating for service experience and value.

Specialized expertise spans core functions, with specific 2025 Digital World Class® Matrix reports available for areas like Accounts Payable and Master Data Management (MDM).

• GBS leaders in 2025 expect accelerated Gen AI deployment in Finance, Information Technology, Human Resources, and Procurement.
• The 2025 Digital World Class® Matrix evaluates 15 Accounts Payable solution providers across 10 core capabilities.
• In Accounts Payable, leading solutions achieve 60% touchless, straight-through processing and deliver 59% faster AP cycle times.

The Hackett Group, Inc. (HCKT) - Canvas Business Model: Customer Relationships

You're looking at how The Hackett Group, Inc. builds and maintains its connections with clients; it's heavily weighted toward deep, ongoing partnership rather than transactional sales.

High-touch, strategic, and long-term executive advisory relationships.

The core relationship is executive-level advisory, built on proprietary data and benchmarking. This is the foundation for long-term engagements. The firm's focus on Digital World Class® performance means relationships are centered on sustained improvement, not one-off fixes. For instance, the firm's executive advisory programs are a key component of its service mix, designed to provide continuous, high-level guidance to C-suite leaders.

Dedicated consulting teams for complex, multi-year transformation projects.

Complex transformation work, especially around enterprise applications like SAP and Oracle, necessitates dedicated teams and multi-year commitments. The revenue generated from these large-scale projects reflects the depth of the relationship. For example, The Hackett Group's SAP Solutions segment generated $57.1 million in revenue in fiscal year 2024, indicating substantial, ongoing client investment in those transformation areas. Similarly, the Oracle Solutions segment saw its profit increase to $19.1 million in 2024, driven by higher revenue and headcount usage, which speaks to the scale of those dedicated teams.

The scale of these engagements can be seen in the overall financial footprint supporting the client base:

Metric	Value (as of late 2025)	Context/Period
TTM Revenue Before Reimbursements	$303.48M	Trailing Twelve Months (Source 6)
Q3 2025 Total Revenue	$73.1 million	Quarter Ended September 26, 2025 (Source 9)
SAP Solutions 2024 Revenue	$57.1 million	Fiscal Year 2024 (Source 8)
Reimbursements as % of Total Revenue	2.2%	Fiscal Year 2024 (Source 8)
SG&A as % of Total Revenue	25%	Fiscal Year 2024 (Source 8)

IP-based subscription model for continuous access to best practices and research.

The Hackett Group is actively pivoting to embed its Intellectual Property (IP) into recurring revenue streams. This moves relationships beyond pure consulting hours. You see this in the focus on platforms like ZBrain and the new AI XPLR platform. The company is continuing to add licensed clients to the ZBrain platform, which is a clear indicator of a subscription-like relationship model. The goal is to have AI Explorer and ZBrain function as the client's 'AI platform' for licensing, ensuring continuous engagement.

Co-creation of Gen AI solutions using the client's existing technology footprint.

The current relationship strategy heavily involves Generative AI (Gen AI) co-creation. This is a highly collaborative approach, as the AI solutions must integrate with the client's specific environment. The release of AI XPLR V4 is designed to fully consider the client's existing automation footprint and data sources to design agentic workflows, which accelerates implementation success. In the third quarter of 2025, the split between Gen AI implementation revenue and consulting/discovery revenue was estimated to be approximately 50/50, showing a balanced, hands-on approach to building these new solutions with the client.

Post-implementation support and optimization services.

The advisory and transformation work naturally flows into support and optimization, ensuring clients realize value over time. This is supported by the firm's expertise in continuous process improvement programs and application managed services. The focus on improving the Cash Conversion Cycle (CCC), which stood at 37 days in the 2025 Working Capital Survey, shows the long-term optimization mindset applied post-major implementation. You need ongoing support to maintain or improve those metrics.

The nature of these relationships is characterized by:

• High reliance on proprietary benchmarking data.
• Significant investment in Gen AI platform licensing (ZBrain, AI XPLR).
• Deep integration into client ERP/application ecosystems (Oracle, SAP).
• A growing shift toward recurring revenue from IP access.

Finance: draft 13-week cash view by Friday.

The Hackett Group, Inc. (HCKT) - Canvas Business Model: Channels

You're looking at how The Hackett Group, Inc. gets its value proposition-that intellectual property-based executive advisory and consulting-into the hands of clients as of late 2025. It's a mix of direct, program-based, and platform-driven routes.

The direct sales force targets large enterprise consulting engagements, which is evident in the segment revenue performance. For instance, in the first quarter of fiscal year 2025, the Global Strategy & Business Transformation (S&BT) segment, which houses much of this core consulting work, brought in $42.6 million in revenue before reimbursements, marking a 6% year-over-year increase. To be fair, the technology-focused segments have seen some softness; the Oracle Solutions segment revenue was $20.4 million (down 3% YoY in Q1 2025) and the SAP Solutions segment was $13.2 million (down 8% YoY in Q1 2025).

The Executive Advisory Programs and research reports serve as a crucial, recurring revenue channel and a source of lead generation. The firm heavily promotes its research, such as the 2025 Key Issues Studies across functions like Procurement, HR, and Supply Chain. This advisory model is grounded in benchmarking the world's leading businesses, including expertise derived from work with 97% of the Dow Jones Industrials and 90% of the Fortune 100. Furthermore, The Hackett Group, Inc. launched a premium Gen AI Executive Advisory Program, led by an expert who has implemented over 100 AI-driven systems across 20 industries.

Technology partner channels are integrated, especially for implementation services related to major platforms. The Oracle Solutions and SAP Solutions segments represent this channel, even as they face headwinds. The company is actively looking to expand this reach, noting that the differentiated capabilities of its platforms are attracting interest from large systems integrators and enterprise software companies, leading to opportunities for expanded reach through these technology relationships. A specific example of this channel expansion is the announced strategic partnership with Celonis.

Digital platforms are key for scalable delivery of The Hackett Group, Inc.'s intellectual property. The AI XPLR™ platform is central to this, with version 3 released in Q1 2025 and version V4 released in Q2 2025. This platform helps design sophisticated Gen AI solutions and is expected to help attract channel partners. The company's overall TTM (Trailing Twelve Months) revenue as of September 2025 stood at $309.11M.

The physical presence supports global consulting delivery across these channels. The Hackett Group, Inc. maintains a global footprint across the required regions, with its Corporate Headquarters in Miami, Florida, United States.

Here's a quick look at the confirmed office locations as of late 2025:

Region	City	Country
United States	Miami (HQ)	United States
United States	Atlanta	United States
United States	Conshohocken	United States
Europe	Frankfurt	Germany
Europe	London	United Kingdom
Asia-Pacific	Hyderabad	India

The firm's overall financial structure shows a focus on profitability from its IP, with an Adjusted Gross Margin of 42.8% reported in Q2 2025 on revenues before reimbursements. The company also maintains a consistent return to shareholders via its dividend, which was declared at $0.12 per share quarterly, representing an annualized $0.48 per share and a 2.5% yield.

You can see the mix of direct and platform-driven revenue streams reflected in the quarterly performance:

• Q2 2025 Total Revenue (Including Reimbursements): $78.9 million.
• Q2 2025 Total Revenue (Before Reimbursements): $77.6 million.
• Q1 2025 Adjusted Diluted EPS: $0.41.
• Q1 2025 Cash Flow from Operations: $4.2 million.
• Market Capitalization (as of December 6, 2025): $518.73 million.

The Executive Advisory Programs are designed to provide ongoing access to The Hackett Group, Inc.'s veteran advisors and their repository of best practices, which is critical for clients looking to achieve Digital World Class® performance. The research itself is a channel, as 89% of executives are reportedly fast-tracking Gen AI initiatives based on the 2025 Enterprise Agenda.

The Hackett Group, Inc. (HCKT) - Canvas Business Model: Customer Segments

You're looking at who The Hackett Group, Inc. (HCKT) is actually selling its advisory and transformation services to right now, late in 2025. It's not a scattershot approach; they are laser-focused on the top tier of global business, especially those wrestling with massive system upgrades and the new wave of AI integration.

The core of their client base is definitely the large global enterprise. Honestly, these are the companies with the budget and the complexity to need the deep benchmarking The Hackett Group, Inc. provides. We see this reflected in their client roster, which includes benchmarking insights from 90% of the Fortune 100 as of their Q1 2025 reporting. That's serious penetration at the top end of the market.

The conversation is almost always with the C-suite-your CIOs, CFOs, and CPOs. These executives aren't looking for minor tweaks; they are driving enterprise-wide digital transformation. For instance, in finance, Digital World Class® organizations-the top performers The Hackett Group, Inc. benchmarks-spend 68% more time on forward-looking analysis and strategic insights, a direct result of the digital enablement they pursue. They are the ones signing off on the big Gen AI and ERP modernization projects.

It's no surprise that companies running major enterprise resource planning (ERP) systems are key targets. The Hackett Group, Inc. structures its business around these platforms, with dedicated segments for Oracle Solutions and SAP Solutions. To give you a sense of scale from the first half of 2025, Oracle Solutions generated revenues before reimbursements of $20.5 million in Q2 2025, while SAP Solutions brought in $13.5 million in the same period. These numbers show where significant implementation and advisory work is concentrated.

Cost optimization and operational efficiency are perennial drivers, but now they are being addressed through a digital lens. Organizations seeking sustainable cost leadership are The Hackett Group, Inc.'s bread and butter. Their research shows that Digital World Class® finance teams operate at 45% lower cost as a percentage of revenue compared to peers. Furthermore, top-quartile companies in SG&A management operate with costs roughly six percentage points lower than median performers. If a company is €10 billion in size, hitting that Digital World Class® level across SG&A functions could mean an annual cost advantage of €246 million. That's the kind of tangible result that gets a CFO's attention.

Finally, the acceleration of Gen AI initiatives is a massive segment driver right now. Businesses are scrambling to figure out how to deploy this technology for real productivity gains. The Hackett Group, Inc. sees this directly in IT spending: Digital World Class® technology organizations dedicate 34% of their IT spend to AI, automation, and emerging tech-that's three times more than their peers. You're hiring before product-market fit, but The Hackett Group, Inc. is selling to those who have already decided AI is the path forward.

Here's a quick look at how these customer needs map to the firm's structure and the associated performance metrics The Hackett Group, Inc. tracks:

Customer Segment Driver	Associated The Hackett Group, Inc. Focus Area	Relevant Performance Metric
Large Global Enterprises	Benchmarking & Advisory Services	90% of Fortune 100 included in benchmarking base.
C-Suite Digital Transformation	Global S&BT Segment (Services & Business Transformation)	Digital World Class® finance teams deliver 74% faster executive insights.
ERP System Users (Oracle/SAP)	Oracle Solutions Segment & SAP Solutions Segment	Q2 2025 Oracle Solutions Revenue (before reimbursements): $20.5 million.
Cost Optimization Seekers	Benchmarking for Efficiency	Digital World Class® finance cost advantage: 45% lower cost as a percentage of revenue.
Gen AI Accelerators	Gen AI Consulting and Implementation Platforms	Digital World Class® tech organizations invest 34% of IT spend in AI/automation.

The types of executives they engage with are clearly defined by these high-stakes projects. You'll find them talking to leaders who need to:

• Achieve $76 million in potential annual cost advantage within Finance, HR, and IT alone for a €10 billion company.
• Reduce SG&A costs by roughly six percentage points versus median peers.
• Accelerate finance cycle times, with Digital World Class® teams providing 57% faster forecasts.
• Improve procurement ROI by 2.6X over peers through intelligence-driven models.
• See 52% average improvement in procurement data management automation via outsourcing adopters.

Finance: draft 13-week cash view by Friday.

The Hackett Group, Inc. (HCKT) - Canvas Business Model: Cost Structure

You're looking at the costs The Hackett Group, Inc. incurs to deliver its advisory and consulting services, especially as it pivots hard into generative AI. The cost structure reflects significant investment in proprietary technology alongside the high fixed costs associated with expert human capital.

The third quarter of 2025 showed clear, specific charges related to this transformation. For instance, restructuring costs tied to the Gen AI pivot hit $3.1 million in Q3 2025. This expense reflects the necessary, though painful, alignment of the workforce with new strategic demands.

Personnel costs remain a dominant factor. While we don't have a specific salary line item for consultants, the Selling, General and Administrative (SG&A) expenses rose to $21.2 million in Q3 2025, up from $18.7 million in the prior year period. Management noted this increase was driven by higher compensation costs, which is exactly what you'd expect when retaining and recruiting specialized, experienced advisory staff needed for high-end Gen AI work.

Non-cash expenses also weigh on the GAAP figures. The non-cash compensation expense recognized from the stock price award program was $4.8 million for the third quarter of 2025. This is a significant non-operating cost that impacts reported net income.

The investment in the AI platform is a key cost driver, even if the R&D spend isn't itemized as a single line item in the immediate results. The Chairman and CEO confirmed aggressive investment in the highly differentiating AI XPLR platform, noting the release of AI XPLR V4 in September 2025. This development is central to future service delivery and cost efficiency.

Here's a quick look at the key cost and revenue metrics from Q3 2025 to frame these expenditures:

Cost/Revenue Component	Q3 2025 Amount	Comparison/Context
Restructuring Costs (Gen AI Pivot)	$3.1 million	Impacted GAAP net income.
Non-cash Compensation Expense	$4.8 million	Related to the September 2024 stock price award program.
Selling, General and Administrative (SG&A) Expenses	$21.2 million	Up from $18.7 million in Q3 2024, driven by compensation.
Cost of Services	$42.4 million	Down from $46.4 million in Q3 2024, partly due to lower stock-based compensation.
Total Revenue (Before Reimbursements)	$72.2 million	Compared to $77.9 million in Q3 2024.
Cash Balances (as of Sept 26, 2025)	$13.9 million	Up from $10.1 million in the previous quarter.

The cost structure also involves managing the fixed overhead for global operations. You see this reflected in the overall SG&A figure, which covers the infrastructure supporting The Hackett Group, Inc.'s global reach. The firm is actively managing its cost base, as evidenced by the decrease in Cost of Services to $42.4 million in Q3 2025 from $46.4 million the year prior. This reduction was attributed to lower non-cash stock-based compensation and reduced bonuses.

The major cost categories driving the operational spend are:

• Significant investment in Gen AI platform development, specifically the AI XPLR platform.
• High personnel costs for specialized, experienced consultants and advisory staff, reflected in rising SG&A compensation.
• Restructuring costs for the Gen AI pivot totaling $3.1 million in Q3 2025.
• Non-cash compensation expense of $4.8 million in Q3 2025.
• General and administrative (G&A) expenses for global operations and sales, totaling $21.2 million in Q3 2025.

Finance: draft 13-week cash view by Friday.

The Hackett Group, Inc. (HCKT) - Canvas Business Model: Revenue Streams

The Hackett Group, Inc. (HCKT) generates revenue primarily through professional services across its defined segments, supplemented by recurring revenue streams from its intellectual property (IP).

Consulting and implementation fees from Global Strategy & Business Transformation (S&BT) projects accounted for $42.9 million in Q3 2025.

Fees derived from Oracle Solutions implementation and advisory services were $16.5 million for the third quarter of 2025.

Revenue from SAP Solutions implementation and advisory services reached $13.7 million in Q3 2025.

Licensing and subscription revenue from proprietary IP and platforms, which includes the recently released AI XPLR V4 platform, contributes to the recurring revenue base.

The total revenue before reimbursements for The Hackett Group, Inc. in Q3 2025 was $72.2 million.

The recurring revenue component, which includes executive advisory, IP as a service, and application managed services contracts, represented approximately 22% of total company revenues before reimbursements in Q3 2025.

Here's a look at the Q3 2025 revenue breakdown by segment:

Revenue Stream Category	Q3 2025 Amount (Millions USD)
Global S&BT Projects Fees	$42.9
Oracle Solutions Fees	$16.5
SAP Solutions Fees	$13.7
Total Segment Revenue Sum (For Reference)	$73.1

The revenue composition is further detailed by the nature of the service delivery:

• Consulting and implementation fees from Global S&BT projects (Q3 2025: $42.9 million).
• Fees from Oracle Solutions implementation and advisory (Q3 2025: $16.5 million).
• Fees from SAP Solutions implementation and advisory (Q3 2025: $13.7 million).
• Licensing and subscription revenue from proprietary IP and platforms (e.g., AI XPLR).
• Total revenue before reimbursements for Q3 2025 was $72.2 million.
• Recurring, multi-year, and subscription-based revenues constituted approximately 22% of total revenues before reimbursements in Q3 2025.