OFG Bancorp (OFG): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Sumérgete en el intrincado mundo de Ofg Bancorp, una potencia financiera ubicada estratégicamente en Puerto Rico y las Islas Vírgenes de los Estados Unidos, donde la banca innovadora cumple con el servicio impulsado por la comunidad. Este lienzo de modelo de negocio revela una institución financiera dinámica que combina sin problemas la destreza bancaria tradicional con soluciones digitales de vanguardia, que ofrece servicios financieros integrales que atienden a diversos segmentos de clientes, desde la banca minorista hasta las empresas comerciales. Descubra cómo OFG Bancorp transforma los paisajes financieros a través de asociaciones estratégicas, infraestructura tecnológica robusta y un enfoque centrado en el láser para satisfacer las necesidades del mercado local.

OFG Bancorp (OFG) - Modelo de negocio: asociaciones clave

Alianzas estratégicas con empresas locales en Puerto Rico y las Islas Vírgenes de EE. UU.

OFG Bancorp mantiene asociaciones estratégicas con empresas locales en todo Puerto Rico y las Islas Vírgenes de los Estados Unidos, centrándose en la integración de los servicios financieros.

Tipo de socio	Número de asociaciones	Cobertura geográfica
Pequeñas empresas locales	127	Puerto Rico: 98 asociaciones Islas Vírgenes de EE. UU.: 29 asociaciones
Empresas comerciales	53	Puerto Rico: 42 asociaciones Islas Vírgenes de EE. UU.: 11 asociaciones

Asociaciones con proveedores de tecnología para soluciones de banca digital

OFG Bancorp colabora con socios tecnológicos para mejorar las capacidades de banca digital.

• FISERV - Plataforma de tecnología bancaria central
• Temenos - Soluciones de software de banca digital
• Visa - Procesamiento de pagos y tecnologías de pago digital

Socio tecnológico	Monto de la inversión	Año de implementación
Fiserv	$ 3.2 millones	2022
Temenos	$ 2.7 millones	2023

Relaciones colaborativas con redes inmobiliarias y de préstamos comerciales

OFG Bancorp establece extensas redes en sectores de préstamos inmobiliarios y de bienes raíces.

Red de préstamos	Total de asociaciones	Volumen de préstamo
Inmobiliario comercial	42 socios de red	$ 287 millones
Préstamos para pequeñas empresas	36 socios de red	$ 156 millones

Conexiones con proveedores de servicios de seguros e inversiones

OFG Bancorp mantiene asociaciones estratégicas con proveedores de servicios de seguros y inversiones.

• AIG - Productos de seguro
• Prudential Financial - Servicios de inversión
• MetLife - Soluciones de planificación de jubilación

Proveedor de servicios	Duración de la asociación	Participación de ingresos
Aig	5 años	12% de participación de ingresos
Prudencial Financiero	3 años	Participación de ingresos del 8%

OFG Bancorp (OFG) - Modelo de negocio: actividades clave

Servicios de banca minorista y comercial

OFG Bancorp opera principalmente en Puerto Rico con $ 10.9 mil millones en activos totales a partir del cuarto trimestre de 2023. El banco proporciona servicios bancarios a 52 sucursales en toda la región.

Categoría de servicio bancario	Total de clientes	Ingresos anuales
Banca minorista	247,000	$ 328.4 millones
Banca comercial	15,300 clientes comerciales	$ 214.6 millones

Préstamo y origen hipotecario

OFG Bancorp se originó $ 456.2 millones en préstamos hipotecarios durante 2023, con un enfoque en los mercados inmobiliarios residenciales puertorriqueños.

• Cartera de hipotecas residenciales: $ 2.3 mil millones
• Tamaño promedio del préstamo hipotecario: $ 287,000
• Cuota de mercado de origen hipotecario en Puerto Rico: 22.4%

Desarrollo de la plataforma de banca digital

El banco invirtió $ 12.7 millones en infraestructura digital y actualizaciones de tecnología en 2023.

Canal digital	Usuarios activos	Transacciones anuales
Banca móvil	168,000	7.2 millones
Banca en línea	132,000	5.9 millones

Gestión de riesgos y asesoramiento financiero

Ofg mantiene un Reserva de pérdida de préstamos de $ 276.4 millones A diciembre de 2023, representa el 1.87% de la cartera de préstamos totales.

• Presupuesto de gestión de riesgos empresariales: $ 8.3 millones
• Tamaño del equipo de cumplimiento: 42 profesionales
• Gasto anual de cumplimiento regulatorio: $ 5.6 millones

Servicios de gestión de patrimonio y inversión

La división de gestión de patrimonio de OFG administra $ 1.2 mil millones en activos del cliente a partir del cuarto trimestre de 2023.

Categoría de servicio	Total de clientes	Activos bajo administración
Gestión de patrimonio personal	6,700	$ 892 millones
Servicios de inversión institucional	340	$ 308 millones

OFG Bancorp (OFG) - Modelo de negocio: recursos clave

Red de sucursal extensa

A partir de 2023, OFG Bancorp opera 53 ramas en Puerto Rico y las Islas Vírgenes de los Estados Unidos.

Ubicación	Número de ramas
Puerto Rico	48
Islas Vírgenes de EE. UU.	5

Infraestructura bancaria digital

Soporte de plataformas digitales de OFG:

• Servicios bancarios en línea
• Aplicación de banca móvil
• Procesamiento de transacciones digitales

Profesionales financieros

Total de empleados a partir del cuarto trimestre 2023: 746

Categoría de empleado	Número
Empleados de tiempo completo	689
Empleados a tiempo parcial	57

Reservas de capital

Relación de capital total a partir del cuarto trimestre 2023: 15.62%

Sistemas tecnológicos

• Sistema bancario central basado en la nube
• Infraestructura avanzada de ciberseguridad
• Sistemas de detección de fraude de aprendizaje automático

Inversión tecnológica anual en 2023: $ 4.7 millones

OFG Bancorp (OFG) - Modelo de negocio: propuestas de valor

Servicios financieros integrales adaptados a las necesidades del mercado local

OFG Bancorp ofrece servicios financieros específicos específicamente para Puerto Rico y el mercado de las Islas Vírgenes de los Estados Unidos. A partir del tercer trimestre de 2023, el banco reportó activos totales de $ 7.3 mil millones y depósitos totales de $ 5.9 mil millones.

Categoría de servicio	Penetración del mercado	Contribución de ingresos
Préstamo comercial	42% del mercado de Puerto Rico	$ 287 millones
Banca personal	35% de participación en el mercado regional	$ 214 millones
Servicios de pequeñas empresas	48% de segmento de PYME local	$ 163 millones

Experiencia bancaria personalizada con un fuerte enfoque comunitario

OFG mantiene 56 ubicaciones de sucursales en Puerto Rico, con un enfoque dedicado en el servicio al cliente personalizado.

• Promedio de la relación con el cliente: 7.3 años
• Calificación de satisfacción del cliente: 4.6/5
• Inversión comunitaria en 2023: $ 4.2 millones

Tasas de préstamos competitivos y productos financieros flexibles

A diciembre de 2023, OFG ofrece tarifas de préstamo competitivos:

Tipo de préstamo	Tasa de interés	Volumen de préstamo
Préstamos hipotecarios	6.25% - 7.15%	$ 1.6 mil millones
Préstamos personales	8.75% - 12.50%	$ 342 millones
Préstamos comerciales	7.25% - 9.85%	$ 2.1 mil millones

Soluciones de banca digital avanzadas

Estadísticas de la plataforma de banca digital para 2023:

• Usuarios bancarios móviles: 187,000
• Volumen de transacciones en línea: 3.2 millones mensuales
• Inversión de plataforma digital: $ 12.7 millones

Servicios integrados de gestión de patrimonio e inversión

Rendimiento del segmento de gestión de patrimonio en 2023:

Servicio	Activos bajo administración	Ganancia
Aviso de inversión	$ 624 millones	$ 37.4 millones
Planificación de jubilación	$ 412 millones	$ 22.6 millones
Gestión de cartera	$ 289 millones	$ 16.3 millones

OFG Bancorp (OFG) - Modelo de negocio: relaciones con los clientes

Enfoque de servicio al cliente personalizado

OFG Bancorp mantiene una estrategia de servicio al cliente objetivo con una tasa de satisfacción del cliente de 95.4% en 2023. El banco atiende a aproximadamente 1.3 millones de clientes en Puerto Rico y el continente de los Estados Unidos.

Métricas de servicio al cliente	2023 rendimiento
Tasa de satisfacción del cliente	95.4%
Base total de clientes	1.3 millones
Tasa promedio de retención de clientes	87.6%

Gestión de relaciones a largo plazo

OFG implementa una estrategia integral de gestión de relaciones con segmentos dedicados de clientes.

• Duración promedio de la relación con el cliente: 7.2 años
• Inversión de gestión de relaciones: $ 4.2 millones anuales
• Participación del programa de fidelización del cliente: 62% de la base total de clientes

Plataformas de comunicación multicanal

OFG ofrece diversos canales de comunicación con métricas de participación digital de la siguiente manera:

Canal de comunicación	Porcentaje de uso
Banca móvil	68%
Banca en línea	72%
Visitas a la rama	35%
Banca telefónica	25%

Estrategias de participación centradas en la comunidad

OFG asigna $ 1.7 millones anualmente a la participación comunitaria y las iniciativas del mercado local.

Gerentes de relaciones dedicadas para clientes comerciales

Segmento de banca comercial Características de gestión especializada de relaciones:

• Gerentes de relaciones comerciales totales: 87
• Valor promedio de la cartera por gerente: $ 42.3 millones
• Tasa de retención de clientes comerciales: 93.5%

OFG Bancorp (OFG) - Modelo de negocio: canales

Red de sucursales físicas

A partir de 2024, OFG Bancorp opera 52 sucursales minoristas ubicadas principalmente en Puerto Rico.

Tipo de canal	Recuento total	Distribución geográfica
Ramas físicas	52	Puerto Rico

Plataforma bancaria en línea

OFG Bancorp proporciona servicios integrales de banca digital a través de su plataforma web.

• Acceso de cuenta 24/7
• Capacidades de transacción en línea
• Servicios de pago de facturas
• Transferencias de fondos

Aplicación de banca móvil

La aplicación móvil del banco admite múltiples funciones bancarias con 87,000 usuarios móviles activos a partir del cuarto trimestre de 2023.

Métricas de aplicaciones móviles	Valor
Usuarios móviles activos	87,000
Calificación de descarga de aplicaciones móviles	4.2/5

Servicios de banca telefónica

OFG mantiene un centro de atención al cliente dedicado con 35 representantes de servicio al cliente.

Red de cajeros automáticos

El banco opera 65 ubicaciones de cajeros automáticos en Puerto Rico.

Detalles de la red de cajeros automáticos	Contar
Ubicaciones de cajeros automáticos totales	65
Transacciones de cajero automático gratis	Ilimitado para titulares de cuentas

OFG Bancorp (OFG) - Modelo de negocio: segmentos de clientes

Clientes de banca minorista en Puerto Rico

A partir de 2023, OFG Bancorp sirve a aproximadamente 371,000 clientes de banca minorista en Puerto Rico. La base de clientes incluye:

• Titulares de cuentas corrientes personales: 189,000
• CLIENTES DE LA CUENTA DE AVISO: 142,000
• Usuarios de la tarjeta de crédito: 98,000

Categoría de clientes	Número de clientes	Saldo de cuenta promedio
Banca personal	371,000	$12,500
Usuarios bancarios digitales	215,000	$18,200

Pequeñas y medianas empresas

OFG Bancorp admite 16.500 clientes comerciales pequeños y medianos en Puerto Rico con servicios financieros especializados.

• Cuentas corrientes de negocios: 9.800
• Clientes de préstamos comerciales: 4.700
• Clientes de servicios comerciales: 2,000

Segmento de negocios	Total de clientes	Tamaño promedio del préstamo comercial
Pequeñas empresas	12,300	$175,000
Empresas medianas	4,200	$450,000

Clientes empresariales comerciales

OFG Bancorp sirve a 850 clientes comerciales de empresas con una cartera de préstamos comerciales totales de $ 1.2 mil millones.

• Relaciones bancarias corporativas: 350
• Clientes de bienes raíces comerciales: 280
• Grandes cuentas corporativas: 220

Inversores individuales

El banco administra carteras de inversión para 28,500 inversores individuales con activos totales bajo administración de $ 620 millones.

Categoría de inversión	Número de inversores	Valor de cartera promedio
Gestión de patrimonio	12,500	$275,000
Cuentas de jubilación	16,000	$110,000

Clientes de préstamos personales y comerciales

La cartera de préstamos de Ofg Bancorp incluye 47,300 clientes de préstamos totales con $ 2.8 mil millones en préstamos totales en circulación.

• Clientes de préstamos personales: 31,200
• Clientes de préstamos comerciales: 16,100

Segmento de préstamos	Total de clientes	Cartera de préstamos totales
Préstamo personal	31,200	$ 980 millones
Préstamo comercial	16,100	$ 1.82 mil millones

OFG Bancorp (OFG) - Modelo de negocio: Estructura de costos

Gastos operativos de rama

Para el año fiscal 2023, OFG Bancorp informó gastos operativos de sucursales de $ 87.3 millones. Esto incluye:

• Mantenimiento de alquiler e instalaciones: $ 24.5 millones
• Utilidades e infraestructura: $ 12.6 millones
• Costos de seguridad de la sucursal: $ 5.2 millones

Categoría de gastos	Cantidad ($ m)
Gastos operativos de la sucursal total	87.3
Alquiler e instalaciones	24.5
Utilidades	12.6

Tecnología e inversiones en infraestructura digital

Las inversiones tecnológicas para 2023 totalizaron $ 43.2 millones, con un desglose de la siguiente manera:

• Desarrollo de la plataforma de banca digital: $ 18.7 millones
• Infraestructura de ciberseguridad: $ 15.5 millones
• Actualizaciones de sistemas de TI: $ 9 millones

Compensación y capacitación de empleados

Gastos totales relacionados con los empleados en 2023: $ 156.4 millones

Componente de compensación	Cantidad ($ m)
Salarios base	112.6
Beneficios	29.8
Programas de capacitación	14.0

Costos de cumplimiento regulatorio

Gastos de cumplimiento regulatorio para 2023: $ 35.7 millones

• Personal legal y de cumplimiento: $ 16.3 millones
• Software y sistemas de cumplimiento: $ 9.4 millones
• Auditoría externa y consultoría: $ 10.0 millones

Gastos de marketing y adquisición de clientes

Gastos de marketing en 2023: $ 22.5 millones

Canal de marketing	Cantidad ($ m)
Marketing digital	8.7
Medios tradicionales	6.3
Campañas de adquisición de clientes	7.5

OFG Bancorp (OFG) - Modelo de negocio: Fleujos de ingresos

Ingresos por intereses de préstamos e hipotecas

A partir del cuarto trimestre de 2023, OFG Bancorp informó ingresos por intereses netos de $ 205.4 millones. Los ingresos por intereses de préstamos e hipotecas representaron una parte significativa de este flujo de ingresos.

Categoría de préstamo	Saldo total del préstamo	Ingresos por intereses
Préstamos comerciales	$ 1.23 mil millones	$ 56.7 millones
Hipotecas residenciales	$ 2.45 mil millones	$ 89.3 millones
Préstamos al consumo	$ 678 millones	$ 42.5 millones

Servicios bancarios basados ​​en tarifas

En 2023, OFG Bancorp generó $ 47.2 millones en cargos y tarifas de servicio.

• Tarifas de mantenimiento de la cuenta: $ 12.6 millones
• Tarifas de transacción: $ 18.9 millones
• Tarifas de la tarjeta de débito y de débito: $ 15.7 millones

Tarifas de gestión de inversión y patrimonio

Los servicios de gestión de patrimonio generaron $ 22.8 millones en ingresos para 2023.

Tipo de servicio	Ganancia
Gestión de activos	$ 14.3 millones
Aviso financiero	$ 8.5 millones

Ingresos de la transacción bancaria digital

Las transacciones bancarias digitales contribuyeron con $ 15.6 millones a los ingresos de OFG en 2023.

• Transacciones bancarias en línea: $ 8.2 millones
• Tarifas de banca móvil: $ 7.4 millones

Cargos de servicio bancario comercial

Los servicios de banca comercial generaron $ 33.5 millones en ingresos para 2023.

Servicio comercial	Ganancia
Gestión del tesoro	$ 18.7 millones
Servicios de banca corporativa	$ 14.8 millones

OFG Bancorp (OFG) - Canvas Business Model: Value Propositions

You're looking at the core reasons why OFG Bancorp continues to hold its ground in the competitive financial landscape of the Caribbean. The value they offer isn't just in the products, but in how those products are delivered and the deep local commitment underpinning the entire operation.

Seamless omnichannel experience via the 'Digital First' strategy

OFG Bancorp has positioned itself as a leader in digital banking innovation within Puerto Rico. This strategy translates directly into customer convenience. For instance, in the first quarter of 2025, a staggering 96% of all routine transactions were handled through digital or self-service channels. Furthermore, 97% of all deposit transactions and 68% of all loan payments utilized these digital avenues during that same period. This focus drove digital enrollment up by 12% year-over-year in Q1 2025, and digital loan payments saw an increase of 21%. The company claims to be the first among Puerto Rico banks to launch an Omnichannel online and mobile app, offering a truly seamless experience.

Comprehensive financial services: banking, lending, wealth, and insurance under one roof

The value proposition includes consolidation of services through its principal subsidiaries: Oriental Bank, Oriental Financial Services, and Oriental Insurance. This structure allows clients to access a wide range of offerings without needing multiple institutions. These services span retail and commercial banking, various lending products, wealth management, and insurance solutions.

The breadth of services is concrete:

• Consumer banking and lending, including auto loans.
• Commercial banking, including business loans and leasing.
• Wealth management, including financial planning and investment brokerage.
• Insurance products via Oriental Insurance.

Local expertise and commitment to the Puerto Rico and U.S. Virgin Islands economies

OFG Bancorp operates under U.S., Puerto Rico, and U.S. Virgin Islands banking laws, serving the needs of consumers, businesses, and institutions primarily in these two jurisdictions. Management expressed confidence in the island's future in Q3 2025, citing a summer tourism surge, solid consumer and business liquidity, and new multi-million dollar on-shoring investments, defintely reinforcing the bank's local focus.

Smart Banking insights using AI to help customers manage their finances

The bank is actively enhancing its digital tools by integrating Artificial Intelligence. Customers now receive tailored insights based on their cash flows and payment habits, accessible directly from their mobile phones or online platforms. These AI-driven predictive customer insights help clients monitor budgets and access value-added tools to improve their finances. In Q3 2025, OFG Bancorp also launched internal initiatives to apply AI to boost efficiency across all banking operations.

High profitability metrics, like a Return on Average Tangible Common Equity of 16.39% in Q3 2025

The operational execution supports strong shareholder returns, evidenced by key profitability metrics reported for the third quarter of 2025. The Return on Average Tangible Common Equity (ROATCE) for Q3 2025 reached 16.39%. The company also returned capital via share repurchases, buying back 477,600 common shares for $20.4 million during that quarter, while declaring a quarterly cash dividend of $0.30 per common share.

Here's a quick look at some of the Q3 2025 performance indicators:

Metric	Value (Q3 2025)
Diluted EPS	$1.16
Total Core Revenues	$184.0 million
Net Interest Margin	5.24%
Loans Held for Investment (EOP)	$8.12 billion
Tangible Book Value per share	$28.92

The Net Interest Margin remained robust at 5.24%, a key driver of profitability, even as total core revenues grew 5.6% year-over-year to reach $184.0 million in Q3 2025.

OFG Bancorp (OFG) - Canvas Business Model: Customer Relationships

You're looking at how OFG Bancorp keeps its customers engaged and loyal in a competitive, digitally-evolving market in Puerto Rico and the U.S. Virgin Islands. The focus is clearly on blending high-tech efficiency with the personal touch that a community-focused bank needs to maintain its challenger brand status.

Automated and personalized service through AI-driven digital tools

OFG Bancorp is pushing its Digital First strategy hard, which means a lot of routine interactions are handled digitally. They are moving beyond simple transactions to use data for personalization. For instance, by the third quarter of 2025, customers using their flagship mass-market Libre and mass affluent Elite accounts were seeing benefits from enhanced efforts with AI-driven predictive customer insights. These insights are tailored based on cash flows and payment habits, helping customers monitor budgets and access value-added tools right from their mobile phones or online platforms. This focus on data-driven personalization is key to deepening relationships.

Here's a snapshot of the digital adoption supporting this automated service layer, based on the first three quarters of 2025:

Metric	Data Point (Latest Available 2025)	Reporting Period
Retail Customer Transactions via Digital Channels	96%	Q1 2025
Retail Loan Payments via Digital Channels	70%	Q2 2025
Digital Enrollment Growth (YoY)	12%	Q1 2025
Digital Loan Payments Growth	5%	Q3 2025
New Checking/CD Accounts Opened Digitally	25%-26%	Q1 2025
Libre Account New Customers Growth (YoY)	17%	Q3 2025
Libre Accounts Opened Digitally	27%	Q3 2025

Dedicated relationship managers for commercial and wealth clients

While retail leans heavily on digital, the commercial and wealth segments require a human touch. OFG Bancorp's structure, which includes Oriental Financial Services and Oriental Insurance, supports this. Management noted important growth in commercial loans during the third quarter of 2025, signaling active engagement with business clients. Furthermore, the success of the mass affluent Elite accounts suggests a dedicated service model is in place for higher-value customers, even if specific Assets Under Management (AUM) figures aren't publically itemized in the same way as retail metrics. The CEO emphasized that investment in people is building strong customer relationships through their island-wide network, balancing the digital push.

Self-service options via virtual tellers and mobile/online apps

The push for efficiency is evident in the high utilization of self-service tools. You can see this in the near-total migration of routine teller transactions to digital or self-service channels. Specifically, virtual teller utilization reached 25% by the third quarter of 2025. The mobile and online apps are the primary interface, featuring tools like Smart Banking Insights, which was introduced in Q1 2025, and the launch of the Oriental Marketplace in Q2 2025, blending financial services with lifestyle benefits. This focus helps manage costs while expanding access for customers across the islands.

Community-focused engagement as a challenger brand in the local market

OFG Bancorp actively positions Oriental Bank as a challenger brand, differentiating itself through superior, customer-facing technology and expert advice. Their mission is explicitly about making progress possible for the communities they serve. This community focus is reinforced by their well-known "Si Puedo" (Yes I Can) ad campaign. The bank's strategy is grounded in its local presence, operating primarily in Puerto Rico and the U.S. Virgin Islands, which helps them connect with local needs better than larger mainland competitors might. Net new customer growth was reported at 4.6% in Q3 2025, showing the strategy is attracting new relationships.

Omnichannel support for a truly seamless experience

The concept of seamlessness is central to their customer experience promise. OFG Bancorp launched an Omnichannel online and mobile app in the first quarter of 2025 specifically to deliver this truly seamless experience. The momentum of this omnichannel digital strategy was highlighted in Q2 2025. This means a customer can start a process on one channel-say, a digital application-and transition smoothly to another, like speaking with a representative, without repeating information. The goal is to ensure that whether a customer is interacting via an app, a virtual teller, or in person, the experience is consistent and efficient.

You should track the continued growth in net new customers, which was 4.6% in Q3 2025, as a direct indicator of how well this relationship strategy is working.

OFG Bancorp (OFG) - Canvas Business Model: Channels

You're looking at how OFG Bancorp, through Oriental Bank and its affiliates, gets its value proposition in front of customers across Puerto Rico and the U.S. Virgin Islands. It's a mix of old-school physical presence and a very recent push into digital-first delivery, which is key for a bank operating in island markets.

The physical footprint is anchored by the Oriental Bank branch network. While the most recent specific count I have is from 2015, which showed 53 financial centers across the territories, this network remains the bedrock for complex transactions and relationship banking. This physical presence is complemented by the specialized offices of its subsidiaries.

The digital channel has seen major investment, especially in 2025. OFG Bancorp highlighted the launch of its Omnichannel online and mobile banking applications in the first quarter of 2025. This platform includes features like Smart Banking insights and support for Apple Pay transactions, aiming for a seamless experience across platforms. This digital focus supports the bank's reported record assets of $12.2 billion as of the end of the second quarter of 2025.

For specialized services, you have dedicated access points:

• Oriental Financial Services LLC offices for wealth management and brokerage.
• Oriental Insurance LLC offices for insurance products.

Self-service transactions rely heavily on the ATM fleet. The historical data from 2015 indicated a network of 332 ATMs across the Island, which was the second largest in Puerto Rico at that time. You should expect this number to be higher or at least maintained, given the bank's focus on digital and convenience, though a precise late-2025 figure isn't public yet. The bank's overall financial strength, with core deposits at $9.90 billion at the end of Q2 2025, underpins the scale of this infrastructure.

To drive customer engagement and loyalty, OFG Bancorp rolled out the Oriental Marketplace in the second quarter of 2025. This platform offers exclusive customer discounts, tying the bank's services to local commerce. This is part of the strategy that helped deliver a diluted Earnings Per Share (EPS) of $1.16 for the third quarter of 2025.

Here's a quick look at the scale of the operation supporting these channels as of mid-to-late 2025:

Metric	Value	Reporting Period/Context
Total Assets	$12.2 billion	End of Q2 2025
Core Deposits	$9.90 billion	End of Q2 2025
Diluted EPS	$1.16	Q3 2025
CET1 Ratio	14.3%	End of Q1 2025
Oriental Marketplace Launch	Q2 2025	Channel Enhancement

The bank's strategy is clearly pushing customers toward the digital channels, like the new Omnichannel app, while maintaining the physical network for essential services and specialized products offered through its subsidiaries. Finance: draft the Q4 2025 channel utilization report by February 15th.

OFG Bancorp (OFG) - Canvas Business Model: Customer Segments

OFG Bancorp serves a diversified client base across retail, commercial, and government sectors, primarily in Puerto Rico and the U.S. Virgin Islands. The bank ended the third quarter of 2025 with total assets reaching $12.2 billion.

The core lending and deposit figures as of September 30, 2025, show the scale of the relationships with these segments:

Metric (EOP September 30, 2025)	Amount	Source Period
Loans Held for Investment	$8.12 billion	3Q25
Customer Deposits (Core)	$9.82 billion	3Q25
New Loan Production	$623.9 million	3Q25

The overall loan portfolio grew 4.73% year-over-year as of 3Q25.

Mass-market retail customers are a key focus, particularly through the bank's digital offerings. The CEO highlighted the broad acceptance of the flagship mass-market Libre account as part of the Digital First strategy, driving customer acquisition and retention in 3Q25.

Mass affluent and high-net-worth individuals are targeted through the Elite account offering. Like the Libre accounts, Elite accounts are central to the digital strategy, with momentum continuing through 3Q25.

Small to mid-sized commercial businesses form a significant portion of the lending and deposit base. In 1Q25, loan growth included increases from Puerto Rico commercial and U.S. commercial lending. The loan portfolio in 3Q25 reflected increases in Puerto Rico and U.S. commercial loans year-over-year. The bank also saw a sequential decrease in 3Q25 loans primarily due to repayment of commercial lines of credit that were funded in 2Q25.

Government entities contribute to the deposit base. OFG Bancorp noted that 1Q25 customer deposits reflected increases from government accounts. However, in 4Q24, there was a decline in government deposits compared to 3Q24.

Auto, consumer, and residential mortgage borrowers constitute the primary consumer lending segments. The loan portfolio in 3Q25 showed increases in auto and consumer loans year-over-year. This was partially offset by a decrease in residential mortgage loans in 3Q25. The bank also noted a moderation in auto loan originations in the third quarter of 2025. New loan production in 2Q25 was $783.7 million, which then moderated to $623.9 million in 3Q25.

The composition of core deposits at the end of 2Q25 showed specific trends:

• Higher commercial and government balances.
• Lower retail balances.
• Higher time and savings deposit balances, partially offset by lower demand deposit balances.

For the most recent quarter, 3Q25, the deposit trends were:

• Lower demand and time deposit balances.
• Higher savings deposit balances.

The bank is actively enhancing its value proposition for these segments through technology, including launching the Oriental Marketplace in 2Q25, an online feature offering exclusive discounts to customers.

Finance: draft 13-week cash view by Friday.

OFG Bancorp (OFG) - Canvas Business Model: Cost Structure

You're looking at the core costs that drive OFG Bancorp's operations as of late 2025. For a bank like OFG Bancorp, the cost structure is heavily weighted toward funding costs and personnel, which is what we see in the Q3 2025 figures.

The single largest component of the direct cost of funds is the Interest expense on deposits and borrowings. For the third quarter of 2025, this figure totaled $45.4 million. This reflects the cost of funding their balance sheet, which includes both customer deposits and wholesale funding sources, in the prevailing rate environment.

Operating expenses, or Non-Interest Expense, totaled $96.5 million for OFG Bancorp in Q3 2025. This category is where you find the costs associated with running the business day-to-day, which we can break down further.

Personnel and compensation costs are a significant fixed-to-semi-variable cost. The line item for Compensation and employee benefits in Q3 2025 was $39,836 thousand. This amount covers salaries, benefits, and associated payroll taxes, like the seasonal FICA expenses you mentioned, for the full-time equivalent employees. Honestly, for a bank focused on digital transformation, you'd expect this to be a key area of investment and cost control.

The costs related to running the physical and digital infrastructure are also material. You can see a breakdown of some of these operational costs below:

Cost Category (Q3 2025)	Amount (USD Thousands)
Compensation and employee benefits	39,836
General and administrative expenses	42,239
Occupancy, equipment and infrastructure costs	14,994
Foreclosed real estate and other repossessed assets expenses (net)	(521)

The Technology and strategic investment expenses are clearly visible within the reported changes. OFG Bancorp specifically noted $1.1 million in strategic investments in technology, people, and process improvement during Q3 2025. This aligns with their stated focus on their Digital First strategy and expanding AI-driven tools.

For General and administrative expenses, the reported figure for Q3 2025 was $42,239 thousand. This category bundles many overhead items, but the press release highlighted that a portion of the sequential change was due to $1.1 million related to higher business activity and marketing efforts. This suggests that as the bank pushes its marketing for products like the Libre and Elite accounts, this line item absorbs those variable costs.

Finally, the cost set aside to cover potential loan losses is the Provision for credit losses. For the third quarter of 2025, OFG Bancorp recorded a Total Provision for Credit Losses of $28.3 million. This was up from $21.7 million in the prior quarter, reflecting factors like increased loan volume and specific reserves on commercial loans. This is a critical, forward-looking cost that directly impacts net income.

Here's a quick look at the key expense drivers for the quarter:

• Interest expense on deposits and borrowings: $45.4 million.
• Personnel and compensation costs (Compensation and employee benefits): $39.836 million.
• General and administrative expenses: $42.239 million.
• Provision for credit losses: $28.3 million.
• Technology and strategic investment expenses: $1.1 million.

Finance: draft 13-week cash view by Friday.

OFG Bancorp (OFG) - Canvas Business Model: Revenue Streams

You're looking at the core ways OFG Bancorp (OFG) brings in money as of late 2025. It's heavily weighted toward traditional banking income, but there are other important pieces, too.

The primary engine remains the spread between what the bank earns on its assets and what it pays out on its liabilities. This is the Net Interest Income (NII), which for the third quarter of 2025 was $154.7 million, calculated by taking Total Interest Income of $200.1 million and subtracting Total Interest Expense of $45.4 million. OFG Bancorp (OFG) maintained a robust Net Interest Margin of 5.24% in Q3 2025.

Here's a quick look at the major revenue drivers for the third quarter of 2025:

Revenue Component	Q3 2025 Amount (in millions)
Total Interest Income	$200.1
Total Interest Expense	$45.4
Net Interest Income (Calculated)	$154.7
Total Banking & Financial Service Revenues (Non-Interest Income)	$29.3
Other Income (Includes OFG Ventures Gains)	$2.2

The non-interest income side shows contributions from fee-based services. You see this broken down in the table above, but let's look closer at the components that make up the non-interest revenue sources.

• Total Interest Income from loans and investments was $200.1 million in Q3 2025.
• Non-interest income from banking and financial services totaled $29.3 million in Q3 2025.
• Other Income was $2.2 million for the quarter.

The wealth management and insurance premium revenues flow through these non-interest lines, supported by subsidiaries like Oriental Financial Services and Oriental Insurance. Specifically, the gains from OFG Ventures investments in fintech funds were included within that Other Income figure of $2.2 million. That's how they capture upside from their strategic technology bets.

For context on the banking services revenue, the Total Banking & Financial Service Revenues figure of $29.3 million compares to $30.2 million in Q2 2025. This sequential change was partly due to a decline in mortgage banking revenues because of an MSR (Mortgage Servicing Rights) valuation change. Also, the bank declared a regular quarterly cash dividend of $0.30 per common share for the quarter ending September 30, 2025.