OFG Bancorp (OFG): Business Model Canvas [Jan-2025 Mise à jour]

Plongez dans le monde complexe de l'Ofg Bancorp, une puissance financière stratégiquement positionnée à Porto Rico et dans les îles Vierges américaines, où la banque innovante rencontre un service communautaire. Cette toile de modèle commercial révèle une institution financière dynamique qui mélange de manière transparente les prouesses bancaires traditionnelles à des solutions numériques de pointe, offrant des services financiers complets qui s'adressent à divers segments de clients, allant des services bancaires au détail aux entreprises commerciales. Découvrez comment OFG Bancorp transforme les paysages financiers par des partenariats stratégiques, une infrastructure technologique robuste et une approche axée sur le laser pour répondre aux besoins du marché local.

OFG Bancorp (OFG) - Modèle d'entreprise: partenariats clés

Alliances stratégiques avec les entreprises locales à Porto Rico et dans les îles Vierges américaines

OFG Bancorp maintient des partenariats stratégiques avec les entreprises locales de Porto Rico et des îles Vierges américaines, en se concentrant sur l'intégration des services financiers.

Type de partenaire	Nombre de partenariats	Couverture géographique
Petites entreprises locales	127	Porto Rico: 98 partenariats US Vierge îles: 29 partenariats
Entreprises commerciales	53	Porto Rico: 42 partenariats US Vierge îles: 11 partenariats

Partenariats avec les fournisseurs de technologies pour les solutions bancaires numériques

OFG Bancorp collabore avec des partenaires technologiques pour améliorer les capacités de la banque numérique.

• Fiserv - plateforme de technologie bancaire de base
• TEMENOS - Solutions de logiciels bancaires numériques
• Visa - Traitement des paiements et technologies de paiement numérique

Partenaire technologique	Montant d'investissement	Année de mise en œuvre
Finerv	3,2 millions de dollars	2022
Temenos	2,7 millions de dollars	2023

Relations collaboratives avec les réseaux de prêts immobiliers et commerciaux

OFG Bancorp établit de vastes réseaux dans des secteurs immobiliers et de prêt commercial.

Réseau de prêt	Partenariats totaux	Volume de prêt
Immobilier commercial	42 partenaires de réseau	287 millions de dollars
Prêts aux petites entreprises	36 partenaires de réseau	156 millions de dollars

Connexions avec les fournisseurs de services d'assurance et d'investissement

OFG Bancorp maintient des partenariats stratégiques avec les fournisseurs de services d'assurance et d'investissement.

• AIG - Produits d'assurance
• Prudential financier - services d'investissement
• MetLife - Solutions de planification de la retraite

Fournisseur de services	Durée du partenariat	Part des revenus
Aig	5 ans	Part de revenus de 12%
Financier prudentiel	3 ans	Part de revenus de 8%

OFG Bancorp (OFG) - Modèle d'entreprise: activités clés

Services de vente au détail et commerciaux

OFG Bancorp opère principalement à Porto Rico avec 10,9 milliards de dollars d'actifs totaux au quatrième trimestre 2023. La banque fournit des services bancaires à travers 52 succursales dans toute la région.

Catégorie de service bancaire	Total des clients	Revenus annuels
Banque de détail	247,000	328,4 millions de dollars
Banque commerciale	15 300 clients commerciaux	214,6 millions de dollars

Prêts hypothécaires et origine

OFG Bancorp a créé 456,2 millions de dollars de prêts hypothécaires au cours de 2023, en mettant l'accent sur les marchés immobiliers résidentiels portoricains.

• Portefeuille hypothécaire résidentiel: 2,3 milliards de dollars
• Taille moyenne du prêt hypothécaire: 287 000 $
• Part de marché de l'origine hypothécaire à Porto Rico: 22,4%

Développement de la plate-forme bancaire numérique

La banque a investi 12,7 millions de dollars dans les améliorations des infrastructures numériques et des technologies en 2023.

Canal numérique	Utilisateurs actifs	Transactions annuelles
Banque mobile	168,000	7,2 millions
Banque en ligne	132,000	5,9 millions

Gestion des risques et avis financier

Ofg maintient un Réserve de perte de prêt de 276,4 millions de dollars En décembre 2023, représentant 1,87% du portefeuille total des prêts.

• Budget de gestion des risques d'entreprise: 8,3 millions de dollars
• Taille de l'équipe de conformité: 42 professionnels
• Dépenses annuelles de conformité réglementaire: 5,6 millions de dollars

Services de gestion de patrimoine et d'investissement

La division de gestion de la patrimoine de l'OFG gère 1,2 milliard de dollars d'actifs clients au quatrième trimestre 2023.

Catégorie de service	Total des clients	Actifs sous gestion
Gestion de la richesse personnelle	6,700	892 millions de dollars
Services d'investissement institutionnel	340	308 millions de dollars

OFG Bancorp (OFG) - Modèle d'entreprise: Ressources clés

Réseau de succursale étendue

En 2023, OFG Bancorp exploite 53 succursales à travers Porto Rico et les îles Vierges américaines.

Emplacement	Nombre de branches
Porto Rico	48
Îles Vierges américaines	5

Infrastructure bancaire numérique

Prise en charge des plates-formes numériques de l'OFG:

• Services bancaires en ligne
• Application bancaire mobile
• Traitement des transactions numériques

Professionnels financiers

Total des employés au quatrième trimestre 2023: 746

Catégorie des employés	Nombre
Employés à temps plein	689
Employés à temps partiel	57

Réserves de capitaux

Ratio de capital total au T2 2023: 15,62%

Systèmes technologiques

• Système bancaire de base basé sur le cloud
• Infrastructure de cybersécurité avancée
• Systèmes de détection de fraude d'apprentissage automatique

Investissement technologique annuel en 2023: 4,7 millions de dollars

OFG Bancorp (OFG) - Modèle d'entreprise: propositions de valeur

Services financiers complets adaptés aux besoins du marché local

OFG Bancorp fournit des services financiers ciblés spécifiquement pour Porto Rico et le marché américain des îles Vierges. Au troisième trimestre 2023, la banque a déclaré un actif total de 7,3 milliards de dollars et des dépôts totaux de 5,9 milliards de dollars.

Catégorie de service	Pénétration du marché	Contribution des revenus
Prêts commerciaux	42% du marché de Porto Rico	287 millions de dollars
Banque personnelle	Part de marché régional de 35%	214 millions de dollars
Services aux petites entreprises	48% segment des PME local	163 millions de dollars

Expérience bancaire personnalisée avec une forte focus communautaire

OFG maintient 56 emplacements de succursales à Porto Rico, avec un accent dédié sur le service client personnalisé.

• Tenure moyenne de la relation client: 7,3 ans
• Évaluation de satisfaction du client: 4.6 / 5
• Investissement communautaire en 2023: 4,2 millions de dollars

Taux de prêt compétitifs et produits financiers flexibles

En décembre 2023, OFG offre des taux de prêt compétitifs:

Type de prêt	Taux d'intérêt	Volume de prêt
Prêts hypothécaires	6.25% - 7.15%	1,6 milliard de dollars
Prêts personnels	8.75% - 12.50%	342 millions de dollars
Prêts commerciaux	7.25% - 9.85%	2,1 milliards de dollars

Solutions bancaires numériques avancées

Statistiques de la plate-forme bancaire numérique pour 2023:

• Utilisateurs de la banque mobile: 187 000
• Volume de transaction en ligne: 3,2 millions par mois
• Investissement de plate-forme numérique: 12,7 millions de dollars

Services intégrés de gestion de patrimoine et d'investissement

Performance du segment de gestion de patrimoine en 2023:

Service	Actifs sous gestion	Revenu
Avis d'investissement	624 millions de dollars	37,4 millions de dollars
Planification de la retraite	412 millions de dollars	22,6 millions de dollars
Gestion du portefeuille	289 millions de dollars	16,3 millions de dollars

OFG Bancorp (OFG) - Modèle d'entreprise: relations clients

Approche de service client personnalisé

OFG Bancorp maintient une stratégie de service client ciblé avec un taux de satisfaction client de 95,4% en 2023. La banque dessert environ 1,3 million de clients à Porto Rico et sur le continent américain.

Métriques du service client	Performance de 2023
Taux de satisfaction client	95.4%
Total de clientèle	1,3 million
Taux de rétention de clientèle moyen	87.6%

Gestion des relations à long terme

OFG met en œuvre une stratégie complète de gestion des relations avec des segments de clients dédiés.

• Durée moyenne de la relation client: 7,2 ans
• Investissement de gestion des relations: 4,2 millions de dollars par an
• Participation du programme de fidélisation de la clientèle: 62% du total de la clientèle

Plateformes de communication multicanal

OFG propose divers canaux de communication avec les mesures d'engagement numérique comme suit:

Canal de communication	Pourcentage d'utilisation
Banque mobile	68%
Banque en ligne	72%
Visites de succursale	35%
Banque téléphonique	25%

Stratégies d'engagement axées sur la communauté

OFG alloue 1,7 million de dollars annuellement à l'engagement communautaire et aux initiatives du marché local.

Gestionnaires de relations dédiées pour les clients commerciaux

Le segment bancaire commercial Caractéristiques de la gestion des relations spécialisées:

• Total des gestionnaires de relations commerciales: 87
• Valeur moyenne du portefeuille par gestionnaire: 42,3 millions de dollars
• Taux de rétention des clients commerciaux: 93,5%

OFG Bancorp (OFG) - Modèle d'entreprise: canaux

Réseau de succursale physique

En 2024, OFG Bancorp exploite 52 succursales de vente au détail principalement situées à Porto Rico.

Type de canal	Compte total	Distribution géographique
Branches physiques	52	Porto Rico

Plateforme bancaire en ligne

OFG Bancorp fournit des services bancaires numériques complets via sa plate-forme Web.

• Accès du compte 24/7
• Capacités de transaction en ligne
• Services de paiement de factures
• Transferts de fonds

Application bancaire mobile

L'application mobile de la banque prend en charge plusieurs fonctions bancaires avec 87 000 utilisateurs mobiles actifs au quatrième trimestre 2023.

Métriques d'application mobile	Valeur
Utilisateurs mobiles actifs	87,000
Évaluation de téléchargement de l'application mobile	4.2/5

Services bancaires téléphoniques

OFG maintient un centre de support client dédié avec 35 représentants du service client.

Réseau ATM

La banque exploite 65 emplacements ATM à travers Porto Rico.

Détails du réseau ATM	Compter
Emplacements totaux ATM	65
Transactions ATM gratuites	Illimité pour les titulaires de compte

OFG Bancorp (OFG) - Modèle d'entreprise: segments de clientèle

Clients bancaires au détail à Porto Rico

En 2023, OFG Bancorp dessert environ 371 000 clients bancaires de détail à Porto Rico. La clientèle comprend:

• Propriétaires de compte à chèques personnels: 189 000
• Clients du compte d'épargne: 142 000
• Utilisateurs de la carte de crédit: 98 000

Catégorie client	Nombre de clients	Solde moyen du compte
Banque personnelle	371,000	$12,500
Utilisateurs de la banque numérique	215,000	$18,200

Petites et moyennes entreprises

OFG Bancorp soutient 16 500 clients commerciaux de petite et moyenne taille à Porto Rico avec des services financiers spécialisés.

• Comptes de chèques commerciaux: 9 800
• Clients de prêt commercial: 4 700
• Clients des services marchands: 2 000

Segment d'entreprise	Total des clients	Taille moyenne des prêts commerciaux
Petites entreprises	12,300	$175,000
Entreprises moyennes	4,200	$450,000

Clients commerciaux

OFG Bancorp dessert 850 clients commerciaux avec un portefeuille de prêts commerciaux total de 1,2 milliard de dollars.

• Relations de banque d'entreprise: 350
• Clients immobiliers commerciaux: 280
• Comptes de grandes entreprises: 220

Investisseurs individuels

La banque gère des portefeuilles d'investissement pour 28 500 investisseurs individuels avec un actif total sous gestion de 620 millions de dollars.

Catégorie d'investissement	Nombre d'investisseurs	Valeur de portefeuille moyenne
Gestion de la richesse	12,500	$275,000
Comptes de retraite	16,000	$110,000

Clients de prêts personnels et commerciaux

Le portefeuille de prêt de l'OFF Bancorp comprend 47 300 clients totaux de prêts avec 2,8 milliards de dollars de prêt total en circulation.

• Clients de prêt personnel: 31 200
• Clients de prêt commercial: 16 100

Segment de prêt	Total des clients	Portefeuille de prêts totaux
Prêts personnels	31,200	980 millions de dollars
Prêts commerciaux	16,100	1,82 milliard de dollars

OFG Bancorp (OFG) - Modèle d'entreprise: Structure des coûts

Succursale des dépenses opérationnelles

Pour l'exercice 2023, OFG Bancorp a déclaré des dépenses opérationnelles de la succursale de 87,3 millions de dollars. Cela comprend:

• Entretien des loyers et des installations: 24,5 millions de dollars
• Services publics et infrastructures: 12,6 millions de dollars
• Coûts de sécurité des succursales: 5,2 millions de dollars

Catégorie de dépenses	Montant ($ m)
Total des dépenses opérationnelles de la succursale	87.3
Loyer et installations	24.5
Services publics	12.6

Investissements technologiques et infrastructures numériques

Les investissements technologiques pour 2023 ont totalisé 43,2 millions de dollars, avec une rupture comme suit:

• Développement de la plate-forme bancaire numérique: 18,7 millions de dollars
• Infrastructure de cybersécurité: 15,5 millions de dollars
• Mises à niveau des systèmes informatiques: 9 millions de dollars

Compensation et formation des employés

Total des dépenses liées aux employés en 2023: 156,4 millions de dollars

Composant de compensation	Montant ($ m)
Salaires de base	112.6
Avantages	29.8
Programmes de formation	14.0

Coûts de conformité réglementaire

Dépenses de conformité réglementaire pour 2023: 35,7 millions de dollars

• Personnel juridique et de conformité: 16,3 millions de dollars
• Logiciel et systèmes de conformité: 9,4 millions de dollars
• Audit externe et conseil: 10,0 millions de dollars

Frais de marketing et d'acquisition des clients

Dépenses de marketing en 2023: 22,5 millions de dollars

Canal de marketing	Montant ($ m)
Marketing numérique	8.7
Médias traditionnels	6.3
Campagnes d'acquisition de clients	7.5

OFG Bancorp (OFG) - Modèle d'entreprise: Strots de revenus

Revenu des intérêts des prêts et hypothèques

Au quatrième trimestre 2023, OFG Bancorp a déclaré un revenu net d'intérêts de 205,4 millions de dollars. Les revenus des intérêts provenant des prêts et des hypothèques représentaient une partie importante de cette source de revenus.

Catégorie de prêt	Solde total des prêts	Revenu d'intérêt
Prêts commerciaux	1,23 milliard de dollars	56,7 millions de dollars
Hypothèques résidentielles	2,45 milliards de dollars	89,3 millions de dollars
Prêts à la consommation	678 millions de dollars	42,5 millions de dollars

Services bancaires basés sur les frais

En 2023, OFG Bancorp a généré 47,2 millions de dollars de frais de service et de frais.

• Frais de maintenance du compte: 12,6 millions de dollars
• Frais de transaction: 18,9 millions de dollars
• Frais de carte ATM et de débit: 15,7 millions de dollars

Frais d'investissement et de gestion de la patrimoine

Les services de gestion de patrimoine ont généré 22,8 millions de dollars de revenus pour 2023.

Type de service	Revenu
Gestion des actifs	14,3 millions de dollars
Avis financier	8,5 millions de dollars

Revenus des transactions bancaires numériques

Les transactions bancaires numériques ont contribué 15,6 millions de dollars aux revenus de l'OFG en 2023.

• Transactions bancaires en ligne: 8,2 millions de dollars
• Frais de banque mobile: 7,4 millions de dollars

Frais de service bancaire commercial

Les services bancaires commerciaux ont généré 33,5 millions de dollars de revenus pour 2023.

Service commercial	Revenu
Gestion de la trésorerie	18,7 millions de dollars
Services bancaires d'entreprise	14,8 millions de dollars

OFG Bancorp (OFG) - Canvas Business Model: Value Propositions

You're looking at the core reasons why OFG Bancorp continues to hold its ground in the competitive financial landscape of the Caribbean. The value they offer isn't just in the products, but in how those products are delivered and the deep local commitment underpinning the entire operation.

Seamless omnichannel experience via the 'Digital First' strategy

OFG Bancorp has positioned itself as a leader in digital banking innovation within Puerto Rico. This strategy translates directly into customer convenience. For instance, in the first quarter of 2025, a staggering 96% of all routine transactions were handled through digital or self-service channels. Furthermore, 97% of all deposit transactions and 68% of all loan payments utilized these digital avenues during that same period. This focus drove digital enrollment up by 12% year-over-year in Q1 2025, and digital loan payments saw an increase of 21%. The company claims to be the first among Puerto Rico banks to launch an Omnichannel online and mobile app, offering a truly seamless experience.

Comprehensive financial services: banking, lending, wealth, and insurance under one roof

The value proposition includes consolidation of services through its principal subsidiaries: Oriental Bank, Oriental Financial Services, and Oriental Insurance. This structure allows clients to access a wide range of offerings without needing multiple institutions. These services span retail and commercial banking, various lending products, wealth management, and insurance solutions.

The breadth of services is concrete:

• Consumer banking and lending, including auto loans.
• Commercial banking, including business loans and leasing.
• Wealth management, including financial planning and investment brokerage.
• Insurance products via Oriental Insurance.

Local expertise and commitment to the Puerto Rico and U.S. Virgin Islands economies

OFG Bancorp operates under U.S., Puerto Rico, and U.S. Virgin Islands banking laws, serving the needs of consumers, businesses, and institutions primarily in these two jurisdictions. Management expressed confidence in the island's future in Q3 2025, citing a summer tourism surge, solid consumer and business liquidity, and new multi-million dollar on-shoring investments, defintely reinforcing the bank's local focus.

Smart Banking insights using AI to help customers manage their finances

The bank is actively enhancing its digital tools by integrating Artificial Intelligence. Customers now receive tailored insights based on their cash flows and payment habits, accessible directly from their mobile phones or online platforms. These AI-driven predictive customer insights help clients monitor budgets and access value-added tools to improve their finances. In Q3 2025, OFG Bancorp also launched internal initiatives to apply AI to boost efficiency across all banking operations.

High profitability metrics, like a Return on Average Tangible Common Equity of 16.39% in Q3 2025

The operational execution supports strong shareholder returns, evidenced by key profitability metrics reported for the third quarter of 2025. The Return on Average Tangible Common Equity (ROATCE) for Q3 2025 reached 16.39%. The company also returned capital via share repurchases, buying back 477,600 common shares for $20.4 million during that quarter, while declaring a quarterly cash dividend of $0.30 per common share.

Here's a quick look at some of the Q3 2025 performance indicators:

Metric	Value (Q3 2025)
Diluted EPS	$1.16
Total Core Revenues	$184.0 million
Net Interest Margin	5.24%
Loans Held for Investment (EOP)	$8.12 billion
Tangible Book Value per share	$28.92

The Net Interest Margin remained robust at 5.24%, a key driver of profitability, even as total core revenues grew 5.6% year-over-year to reach $184.0 million in Q3 2025.

OFG Bancorp (OFG) - Canvas Business Model: Customer Relationships

You're looking at how OFG Bancorp keeps its customers engaged and loyal in a competitive, digitally-evolving market in Puerto Rico and the U.S. Virgin Islands. The focus is clearly on blending high-tech efficiency with the personal touch that a community-focused bank needs to maintain its challenger brand status.

Automated and personalized service through AI-driven digital tools

OFG Bancorp is pushing its Digital First strategy hard, which means a lot of routine interactions are handled digitally. They are moving beyond simple transactions to use data for personalization. For instance, by the third quarter of 2025, customers using their flagship mass-market Libre and mass affluent Elite accounts were seeing benefits from enhanced efforts with AI-driven predictive customer insights. These insights are tailored based on cash flows and payment habits, helping customers monitor budgets and access value-added tools right from their mobile phones or online platforms. This focus on data-driven personalization is key to deepening relationships.

Here's a snapshot of the digital adoption supporting this automated service layer, based on the first three quarters of 2025:

Metric	Data Point (Latest Available 2025)	Reporting Period
Retail Customer Transactions via Digital Channels	96%	Q1 2025
Retail Loan Payments via Digital Channels	70%	Q2 2025
Digital Enrollment Growth (YoY)	12%	Q1 2025
Digital Loan Payments Growth	5%	Q3 2025
New Checking/CD Accounts Opened Digitally	25%-26%	Q1 2025
Libre Account New Customers Growth (YoY)	17%	Q3 2025
Libre Accounts Opened Digitally	27%	Q3 2025

Dedicated relationship managers for commercial and wealth clients

While retail leans heavily on digital, the commercial and wealth segments require a human touch. OFG Bancorp's structure, which includes Oriental Financial Services and Oriental Insurance, supports this. Management noted important growth in commercial loans during the third quarter of 2025, signaling active engagement with business clients. Furthermore, the success of the mass affluent Elite accounts suggests a dedicated service model is in place for higher-value customers, even if specific Assets Under Management (AUM) figures aren't publically itemized in the same way as retail metrics. The CEO emphasized that investment in people is building strong customer relationships through their island-wide network, balancing the digital push.

Self-service options via virtual tellers and mobile/online apps

The push for efficiency is evident in the high utilization of self-service tools. You can see this in the near-total migration of routine teller transactions to digital or self-service channels. Specifically, virtual teller utilization reached 25% by the third quarter of 2025. The mobile and online apps are the primary interface, featuring tools like Smart Banking Insights, which was introduced in Q1 2025, and the launch of the Oriental Marketplace in Q2 2025, blending financial services with lifestyle benefits. This focus helps manage costs while expanding access for customers across the islands.

Community-focused engagement as a challenger brand in the local market

OFG Bancorp actively positions Oriental Bank as a challenger brand, differentiating itself through superior, customer-facing technology and expert advice. Their mission is explicitly about making progress possible for the communities they serve. This community focus is reinforced by their well-known "Si Puedo" (Yes I Can) ad campaign. The bank's strategy is grounded in its local presence, operating primarily in Puerto Rico and the U.S. Virgin Islands, which helps them connect with local needs better than larger mainland competitors might. Net new customer growth was reported at 4.6% in Q3 2025, showing the strategy is attracting new relationships.

Omnichannel support for a truly seamless experience

The concept of seamlessness is central to their customer experience promise. OFG Bancorp launched an Omnichannel online and mobile app in the first quarter of 2025 specifically to deliver this truly seamless experience. The momentum of this omnichannel digital strategy was highlighted in Q2 2025. This means a customer can start a process on one channel-say, a digital application-and transition smoothly to another, like speaking with a representative, without repeating information. The goal is to ensure that whether a customer is interacting via an app, a virtual teller, or in person, the experience is consistent and efficient.

You should track the continued growth in net new customers, which was 4.6% in Q3 2025, as a direct indicator of how well this relationship strategy is working.

OFG Bancorp (OFG) - Canvas Business Model: Channels

You're looking at how OFG Bancorp, through Oriental Bank and its affiliates, gets its value proposition in front of customers across Puerto Rico and the U.S. Virgin Islands. It's a mix of old-school physical presence and a very recent push into digital-first delivery, which is key for a bank operating in island markets.

The physical footprint is anchored by the Oriental Bank branch network. While the most recent specific count I have is from 2015, which showed 53 financial centers across the territories, this network remains the bedrock for complex transactions and relationship banking. This physical presence is complemented by the specialized offices of its subsidiaries.

The digital channel has seen major investment, especially in 2025. OFG Bancorp highlighted the launch of its Omnichannel online and mobile banking applications in the first quarter of 2025. This platform includes features like Smart Banking insights and support for Apple Pay transactions, aiming for a seamless experience across platforms. This digital focus supports the bank's reported record assets of $12.2 billion as of the end of the second quarter of 2025.

For specialized services, you have dedicated access points:

• Oriental Financial Services LLC offices for wealth management and brokerage.
• Oriental Insurance LLC offices for insurance products.

Self-service transactions rely heavily on the ATM fleet. The historical data from 2015 indicated a network of 332 ATMs across the Island, which was the second largest in Puerto Rico at that time. You should expect this number to be higher or at least maintained, given the bank's focus on digital and convenience, though a precise late-2025 figure isn't public yet. The bank's overall financial strength, with core deposits at $9.90 billion at the end of Q2 2025, underpins the scale of this infrastructure.

To drive customer engagement and loyalty, OFG Bancorp rolled out the Oriental Marketplace in the second quarter of 2025. This platform offers exclusive customer discounts, tying the bank's services to local commerce. This is part of the strategy that helped deliver a diluted Earnings Per Share (EPS) of $1.16 for the third quarter of 2025.

Here's a quick look at the scale of the operation supporting these channels as of mid-to-late 2025:

Metric	Value	Reporting Period/Context
Total Assets	$12.2 billion	End of Q2 2025
Core Deposits	$9.90 billion	End of Q2 2025
Diluted EPS	$1.16	Q3 2025
CET1 Ratio	14.3%	End of Q1 2025
Oriental Marketplace Launch	Q2 2025	Channel Enhancement

The bank's strategy is clearly pushing customers toward the digital channels, like the new Omnichannel app, while maintaining the physical network for essential services and specialized products offered through its subsidiaries. Finance: draft the Q4 2025 channel utilization report by February 15th.

OFG Bancorp (OFG) - Canvas Business Model: Customer Segments

OFG Bancorp serves a diversified client base across retail, commercial, and government sectors, primarily in Puerto Rico and the U.S. Virgin Islands. The bank ended the third quarter of 2025 with total assets reaching $12.2 billion.

The core lending and deposit figures as of September 30, 2025, show the scale of the relationships with these segments:

Metric (EOP September 30, 2025)	Amount	Source Period
Loans Held for Investment	$8.12 billion	3Q25
Customer Deposits (Core)	$9.82 billion	3Q25
New Loan Production	$623.9 million	3Q25

The overall loan portfolio grew 4.73% year-over-year as of 3Q25.

Mass-market retail customers are a key focus, particularly through the bank's digital offerings. The CEO highlighted the broad acceptance of the flagship mass-market Libre account as part of the Digital First strategy, driving customer acquisition and retention in 3Q25.

Mass affluent and high-net-worth individuals are targeted through the Elite account offering. Like the Libre accounts, Elite accounts are central to the digital strategy, with momentum continuing through 3Q25.

Small to mid-sized commercial businesses form a significant portion of the lending and deposit base. In 1Q25, loan growth included increases from Puerto Rico commercial and U.S. commercial lending. The loan portfolio in 3Q25 reflected increases in Puerto Rico and U.S. commercial loans year-over-year. The bank also saw a sequential decrease in 3Q25 loans primarily due to repayment of commercial lines of credit that were funded in 2Q25.

Government entities contribute to the deposit base. OFG Bancorp noted that 1Q25 customer deposits reflected increases from government accounts. However, in 4Q24, there was a decline in government deposits compared to 3Q24.

Auto, consumer, and residential mortgage borrowers constitute the primary consumer lending segments. The loan portfolio in 3Q25 showed increases in auto and consumer loans year-over-year. This was partially offset by a decrease in residential mortgage loans in 3Q25. The bank also noted a moderation in auto loan originations in the third quarter of 2025. New loan production in 2Q25 was $783.7 million, which then moderated to $623.9 million in 3Q25.

The composition of core deposits at the end of 2Q25 showed specific trends:

• Higher commercial and government balances.
• Lower retail balances.
• Higher time and savings deposit balances, partially offset by lower demand deposit balances.

For the most recent quarter, 3Q25, the deposit trends were:

• Lower demand and time deposit balances.
• Higher savings deposit balances.

The bank is actively enhancing its value proposition for these segments through technology, including launching the Oriental Marketplace in 2Q25, an online feature offering exclusive discounts to customers.

Finance: draft 13-week cash view by Friday.

OFG Bancorp (OFG) - Canvas Business Model: Cost Structure

You're looking at the core costs that drive OFG Bancorp's operations as of late 2025. For a bank like OFG Bancorp, the cost structure is heavily weighted toward funding costs and personnel, which is what we see in the Q3 2025 figures.

The single largest component of the direct cost of funds is the Interest expense on deposits and borrowings. For the third quarter of 2025, this figure totaled $45.4 million. This reflects the cost of funding their balance sheet, which includes both customer deposits and wholesale funding sources, in the prevailing rate environment.

Operating expenses, or Non-Interest Expense, totaled $96.5 million for OFG Bancorp in Q3 2025. This category is where you find the costs associated with running the business day-to-day, which we can break down further.

Personnel and compensation costs are a significant fixed-to-semi-variable cost. The line item for Compensation and employee benefits in Q3 2025 was $39,836 thousand. This amount covers salaries, benefits, and associated payroll taxes, like the seasonal FICA expenses you mentioned, for the full-time equivalent employees. Honestly, for a bank focused on digital transformation, you'd expect this to be a key area of investment and cost control.

The costs related to running the physical and digital infrastructure are also material. You can see a breakdown of some of these operational costs below:

Cost Category (Q3 2025)	Amount (USD Thousands)
Compensation and employee benefits	39,836
General and administrative expenses	42,239
Occupancy, equipment and infrastructure costs	14,994
Foreclosed real estate and other repossessed assets expenses (net)	(521)

The Technology and strategic investment expenses are clearly visible within the reported changes. OFG Bancorp specifically noted $1.1 million in strategic investments in technology, people, and process improvement during Q3 2025. This aligns with their stated focus on their Digital First strategy and expanding AI-driven tools.

For General and administrative expenses, the reported figure for Q3 2025 was $42,239 thousand. This category bundles many overhead items, but the press release highlighted that a portion of the sequential change was due to $1.1 million related to higher business activity and marketing efforts. This suggests that as the bank pushes its marketing for products like the Libre and Elite accounts, this line item absorbs those variable costs.

Finally, the cost set aside to cover potential loan losses is the Provision for credit losses. For the third quarter of 2025, OFG Bancorp recorded a Total Provision for Credit Losses of $28.3 million. This was up from $21.7 million in the prior quarter, reflecting factors like increased loan volume and specific reserves on commercial loans. This is a critical, forward-looking cost that directly impacts net income.

Here's a quick look at the key expense drivers for the quarter:

• Interest expense on deposits and borrowings: $45.4 million.
• Personnel and compensation costs (Compensation and employee benefits): $39.836 million.
• General and administrative expenses: $42.239 million.
• Provision for credit losses: $28.3 million.
• Technology and strategic investment expenses: $1.1 million.

Finance: draft 13-week cash view by Friday.

OFG Bancorp (OFG) - Canvas Business Model: Revenue Streams

You're looking at the core ways OFG Bancorp (OFG) brings in money as of late 2025. It's heavily weighted toward traditional banking income, but there are other important pieces, too.

The primary engine remains the spread between what the bank earns on its assets and what it pays out on its liabilities. This is the Net Interest Income (NII), which for the third quarter of 2025 was $154.7 million, calculated by taking Total Interest Income of $200.1 million and subtracting Total Interest Expense of $45.4 million. OFG Bancorp (OFG) maintained a robust Net Interest Margin of 5.24% in Q3 2025.

Here's a quick look at the major revenue drivers for the third quarter of 2025:

Revenue Component	Q3 2025 Amount (in millions)
Total Interest Income	$200.1
Total Interest Expense	$45.4
Net Interest Income (Calculated)	$154.7
Total Banking & Financial Service Revenues (Non-Interest Income)	$29.3
Other Income (Includes OFG Ventures Gains)	$2.2

The non-interest income side shows contributions from fee-based services. You see this broken down in the table above, but let's look closer at the components that make up the non-interest revenue sources.

• Total Interest Income from loans and investments was $200.1 million in Q3 2025.
• Non-interest income from banking and financial services totaled $29.3 million in Q3 2025.
• Other Income was $2.2 million for the quarter.

The wealth management and insurance premium revenues flow through these non-interest lines, supported by subsidiaries like Oriental Financial Services and Oriental Insurance. Specifically, the gains from OFG Ventures investments in fintech funds were included within that Other Income figure of $2.2 million. That's how they capture upside from their strategic technology bets.

For context on the banking services revenue, the Total Banking & Financial Service Revenues figure of $29.3 million compares to $30.2 million in Q2 2025. This sequential change was partly due to a decline in mortgage banking revenues because of an MSR (Mortgage Servicing Rights) valuation change. Also, the bank declared a regular quarterly cash dividend of $0.30 per common share for the quarter ending September 30, 2025.