Ofg Bancorp (OFG): Modelo de Negócios Canvas [Jan-2025 Atualizado]

Mergulhe no intrincado mundo do Ofg Bancorp, uma potência financeira estrategicamente posicionada em Porto Rico e nas Ilhas Virgens dos EUA, onde o banco inovador atende ao serviço orientado pela comunidade. Este modelo de negócios Canvas revela uma instituição financeira dinâmica que combina perfeitamente as proezas bancárias tradicionais com soluções digitais de ponta, oferecendo serviços financeiros abrangentes que atendem a diversos segmentos de clientes do banco de varejo a empresas comerciais. Descubra como o Ofg Bancorp transforma paisagens financeiras por meio de parcerias estratégicas, infraestrutura tecnológica robusta e uma abordagem focada em laser para atender às necessidades do mercado local.

Ofg Bancorp (OFG) - Modelo de Negócios: Principais Parcerias

Alianças estratégicas com empresas locais em Porto Rico e nas Ilhas Virgens dos EUA

O Ofg Bancorp mantém parcerias estratégicas com empresas locais em Porto Rico e nas Ilhas Virgens dos EUA, com foco na integração de serviços financeiros.

Tipo de parceiro	Número de parcerias	Cobertura geográfica
Pequenas empresas locais	127	Porto Rico: 98 parcerias Ilhas Virgens dos EUA: 29 Parcerias
Empresas comerciais	53	Porto Rico: 42 parcerias Ilhas Virgens dos EUA: 11 parcerias

Parcerias com provedores de tecnologia para soluções bancárias digitais

O Ofg Bancorp colabora com parceiros de tecnologia para aprimorar os recursos bancários digitais.

• FISERV - Plataforma de tecnologia bancária principal
• TEMENOS - Soluções de software bancário digital
• Visto - Processamento de pagamento e tecnologias de pagamento digital

Parceiro de tecnologia	Valor do investimento	Ano de implementação
Fiserv	US $ 3,2 milhões	2022
Temenos	US $ 2,7 milhões	2023

Relações colaborativas com redes de empréstimos imobiliários e comerciais

Ofg Bancorp estabelece extensas redes em setores de empréstimos imobiliários e comerciais.

Rede de empréstimos	Total de parcerias	Volume de empréstimo
Imóveis comerciais	42 parceiros de rede	US $ 287 milhões
Empréstimos para pequenas empresas	36 parceiros de rede	US $ 156 milhões

Conexões com provedores de serviços de seguro e investimento

O OFG Bancorp mantém parcerias estratégicas com provedores de serviços de seguros e investimentos.

• AIG - Produtos de seguro
• Prudential Financial - Serviços de Investimento
• MetLife - Soluções de planejamento de aposentadoria

Provedor de serviços	Duração da parceria	Participação de receita
Aig	5 anos	12% de participação na receita
Prudential Financial	3 anos	8% de participação na receita

Ofg Bancorp (OFG) - Modelo de Negócios: Atividades -chave

Serviços bancários comerciais e de varejo

O Ofg Bancorp opera principalmente em Porto Rico, com US $ 10,9 bilhões em ativos totais a partir do quarto trimestre de 2023. O banco fornece serviços bancários através de 52 agências em toda a região.

Categoria de serviço bancário	Total de clientes	Receita anual
Banco de varejo	247,000	US $ 328,4 milhões
Bancos comerciais	15.300 clientes comerciais	US $ 214,6 milhões

Empréstimos e originação hipotecária

O Ofg Bancorp se originou de US $ 456,2 milhões em empréstimos hipotecários durante 2023, com foco nos mercados imobiliários residenciais porto -riquenhos.

• Portfólio de hipoteca residencial: US $ 2,3 bilhões
• Tamanho médio de empréstimo hipotecário: US $ 287.000
• Participação de mercado de originação hipotecária em Porto Rico: 22,4%

Desenvolvimento da plataforma bancária digital

O banco investiu US $ 12,7 milhões em atualizações de infraestrutura digital e tecnologia em 2023.

Canal digital	Usuários ativos	Transações anuais
Mobile Banking	168,000	7,2 milhões
Bancos online	132,000	5,9 milhões

Gerenciamento de riscos e consultoria financeira

OFG mantém um Reserva de perda de empréstimo de US $ 276,4 milhões Em dezembro de 2023, representando 1,87% da carteira total de empréstimos.

• Orçamento de gerenciamento de riscos corporativos: US $ 8,3 milhões
• Tamanho da equipe de conformidade: 42 profissionais
• Gastos anuais de conformidade regulatória: US $ 5,6 milhões

Gestão de patrimônio e serviços de investimento

A divisão de gerenciamento de patrimônio da OFG gerencia US $ 1,2 bilhão em ativos de clientes a partir do quarto trimestre 2023.

Categoria de serviço	Total de clientes	Ativos sob gestão
Gestão de patrimônio pessoal	6,700	US $ 892 milhões
Serviços de investimento institucional	340	US $ 308 milhões

Ofg Bancorp (OFG) - Modelo de Negócios: Recursos -Principais

Extensa rede de filiais

A partir de 2023, o Ofg Bancorp opera 53 filiais em Porto Rico e nas Ilhas Virgens dos EUA.

Localização	Número de ramificações
Porto Rico	48
Ilhas Virgens dos EUA	5

Infraestrutura bancária digital

Suporte de plataformas digitais da OFG:

• Serviços bancários online
• Aplicativo bancário móvel
• Processamento de transações digitais

Profissionais financeiros

Total de funcionários a partir do quarto trimestre 2023: 746

Categoria de funcionários	Número
Funcionários em tempo integral	689
Funcionários de meio período	57

Reservas de capital

Total Capital Ratio a partir do quarto trimestre 2023: 15,62%

Sistemas tecnológicos

• Sistema bancário de núcleo baseado em nuvem
• Infraestrutura avançada de segurança cibernética
• Sistemas de detecção de fraude de aprendizado de máquina

Investimento de tecnologia anual em 2023: US $ 4,7 milhões

OFG Bancorp (OFG) - Modelo de Negócios: Proposições de Valor

Serviços financeiros abrangentes adaptados às necessidades do mercado local

O Ofg Bancorp fornece serviços financeiros direcionados especificamente para Porto Rico e o mercado das Ilhas Virgens Americanas. No terceiro trimestre de 2023, o banco registrou ativos totais de US $ 7,3 bilhões e depósitos totais de US $ 5,9 bilhões.

Categoria de serviço	Penetração de mercado	Contribuição da receita
Empréstimos comerciais	42% do mercado de Porto Rico	US $ 287 milhões
Bancos pessoais	35% de participação de mercado regional	US $ 214 milhões
Serviços para pequenas empresas	48% segmento local para PME	US $ 163 milhões

Experiência bancária personalizada com forte foco da comunidade

O OFG mantém 56 localizações de filiais em Porto Rico, com um foco dedicado no atendimento ao cliente personalizado.

• Possui de relacionamento médio do cliente: 7,3 anos
• Classificação de satisfação do cliente: 4.6/5
• Investimento comunitário em 2023: US $ 4,2 milhões

Taxas de empréstimos competitivos e produtos financeiros flexíveis

Em dezembro de 2023, o OFG oferece taxas de empréstimos competitivos:

Tipo de empréstimo	Taxa de juro	Volume de empréstimo
Empréstimos hipotecários	6.25% - 7.15%	US $ 1,6 bilhão
Empréstimos pessoais	8.75% - 12.50%	US $ 342 milhões
Empréstimos comerciais	7.25% - 9.85%	US $ 2,1 bilhões

Soluções bancárias digitais avançadas

Estatísticas da plataforma bancária digital para 2023:

• Usuários bancários móveis: 187.000
• Volume de transações online: 3,2 milhões mensais
• Investimento de plataforma digital: US $ 12,7 milhões

Serviços integrados de gestão e investimento

Desempenho do segmento de gerenciamento de patrimônio em 2023:

Serviço	Ativos sob gestão	Receita
Aviso de investimento	US $ 624 milhões	US $ 37,4 milhões
Planejamento de aposentadoria	US $ 412 milhões	US $ 22,6 milhões
Gerenciamento de portfólio	US $ 289 milhões	US $ 16,3 milhões

Ofg Bancorp (OFG) - Modelo de Negócios: Relacionamentos do Cliente

Abordagem personalizada de atendimento ao cliente

O OFG Bancorp mantém uma estratégia de atendimento ao cliente direcionada com 95,4% de taxa de satisfação do cliente em 2023. O banco atende a aproximadamente 1,3 milhão de clientes em Porto Rico e no continente dos EUA.

Métricas de atendimento ao cliente	2023 desempenho
Taxa de satisfação do cliente	95.4%
Base total de clientes	1,3 milhão
Taxa média de retenção de clientes	87.6%

Gerenciamento de relacionamento de longo prazo

O OFG implementa uma estratégia abrangente de gerenciamento de relacionamento com segmentos de clientes dedicados.

• Duração média do relacionamento do cliente: 7,2 anos
• Investimento de gerenciamento de relacionamento: US $ 4,2 milhões anualmente
• Participação do programa de fidelidade do cliente: 62% da base total de clientes

Plataformas de comunicação multicanais

OFG oferece diversos canais de comunicação com métricas de engajamento digital da seguinte forma:

Canal de comunicação	Porcentagem de uso
Mobile Banking	68%
Bancos online	72%
Visitas de ramificação	35%
Telefonar bancário	25%

Estratégias de engajamento focadas na comunidade

OFG aloca US $ 1,7 milhão Anualmente para o envolvimento da comunidade e as iniciativas do mercado local.

Gerentes de relacionamento dedicados para clientes comerciais

O segmento bancário comercial apresenta gerenciamento especializado de relacionamento:

• Gerentes de relacionamento comercial total: 87
• Valor médio do portfólio por gerente: US $ 42,3 milhões
• Taxa de retenção de clientes comerciais: 93,5%

Ofg Bancorp (OFG) - Modelo de Negócios: Canais

Rede de ramificação física

A partir de 2024, o Ofg Bancorp opera 52 agências de varejo localizadas principalmente em Porto Rico.

Tipo de canal	Contagem total	Distribuição geográfica
Ramos físicos	52	Porto Rico

Plataforma bancária online

O Ofg Bancorp fornece serviços de bancos digitais abrangentes por meio de sua plataforma da Web.

• Acesso à conta 24/7
• Recursos de transação online
• Serviços de pagamento da conta
• Transferências de fundos

Aplicativo bancário móvel

O aplicativo móvel do banco suporta várias funções bancárias com 87.000 usuários móveis ativos a partir do quarto trimestre 2023.

Métricas de aplicativos móveis	Valor
Usuários móveis ativos	87,000
Classificação de download de aplicativos móveis	4.2/5

Serviços bancários telefônicos

O OFG mantém um centro de suporte ao cliente dedicado com 35 representantes de atendimento ao cliente.

Rede ATM

O Banco opera 65 ATMs em Porto Rico.

Detalhes da rede ATM	Contar
Locais totais de atm	65
Transações ATM gratuitas	Ilimitado para titulares de contas

Ofg Bancorp (OFG) - Modelo de Negócios: Segmentos de Clientes

Clientes bancários de varejo em Porto Rico

A partir de 2023, o Ofg Bancorp atende a aproximadamente 371.000 clientes bancários de varejo em Porto Rico. A base de clientes inclui:

• Titulares de contas correntes pessoais: 189.000
• Clientes da conta poupança: 142.000
• Usuários do cartão de crédito: 98.000

Categoria de cliente	Número de clientes	Saldo médio da conta
Bancos pessoais	371,000	$12,500
Usuários bancários digitais	215,000	$18,200

Pequenas e médias empresas

O Ofg Bancorp suporta 16.500 clientes comerciais pequenos e médios em Porto Rico com serviços financeiros especializados.

• Contas de corrente de negócios: 9.800
• Clientes de empréstimos comerciais: 4.700
• Clientes de serviços comerciais: 2.000

Segmento de negócios	Total de clientes	Tamanho médio de empréstimo comercial
Pequenas empresas	12,300	$175,000
Empresas médias	4,200	$450,000

Clientes corporativos comerciais

O Ofg Bancorp atende a 850 clientes comerciais com um portfólio total de empréstimos comerciais de US $ 1,2 bilhão.

• Relacionamentos bancários corporativos: 350
• Clientes imobiliários comerciais: 280
• Grandes contas corporativas: 220

Investidores individuais

O Banco gerencia portfólios de investimento para 28.500 investidores individuais com ativos totais sob gestão de US $ 620 milhões.

Categoria de investimento	Número de investidores	Valor médio do portfólio
Gestão de patrimônio	12,500	$275,000
Contas de aposentadoria	16,000	$110,000

Clientes de empréstimos pessoais e comerciais

O portfólio de empréstimos da Ofg Bancorp inclui 47.300 clientes totais de empréstimos, com US $ 2,8 bilhões em empréstimos totais em circulação.

• Clientes de empréstimos pessoais: 31.200
• Clientes de empréstimos comerciais: 16.100

Segmento de empréstimo	Total de clientes	Portfólio total de empréstimos
Empréstimos pessoais	31,200	US $ 980 milhões
Empréstimos comerciais	16,100	US $ 1,82 bilhão

Ofg Bancorp (OFG) - Modelo de Negócios: Estrutura de Custo

Despesas operacionais de ramificação

Para o ano fiscal de 2023, o OfG Bancorp registrou despesas operacionais de US $ 87,3 milhões. Isso inclui:

• Manutenção de aluguel e instalações: US $ 24,5 milhões
• Utilitários e infraestrutura: US $ 12,6 milhões
• Custos de segurança da filial: US $ 5,2 milhões

Categoria de despesa	Valor ($ m)
Despesas operacionais totais de ramificação	87.3
Aluguel e instalações	24.5
Utilitários	12.6

Investimentos de tecnologia e infraestrutura digital

Os investimentos em tecnologia para 2023 totalizaram US $ 43,2 milhões, com o colapso da seguinte forma:

• Desenvolvimento da plataforma bancária digital: US $ 18,7 milhões
• Infraestrutura de segurança cibernética: US $ 15,5 milhões
• Atualizações de sistemas de TI: US $ 9 milhões

Compensação e treinamento de funcionários

Total de despesas relacionadas aos funcionários em 2023: US $ 156,4 milhões

Componente de compensação	Valor ($ m)
Salários da base	112.6
Benefícios	29.8
Programas de treinamento	14.0

Custos de conformidade regulatória

Despesas de conformidade regulatória para 2023: US $ 35,7 milhões

• Pessoal legal e de conformidade: US $ 16,3 milhões
• Software e sistemas de conformidade: US $ 9,4 milhões
• Auditoria e consultoria externa: US $ 10,0 milhões

Despesas de marketing e aquisição de clientes

Despesas de marketing em 2023: US $ 22,5 milhões

Canal de marketing	Valor ($ m)
Marketing digital	8.7
Mídia tradicional	6.3
Campanhas de aquisição de clientes	7.5

OFG Bancorp (OFG) - Modelo de Negócios: Fluxos de Receita

Receita de juros de empréstimos e hipotecas

A partir do quarto trimestre de 2023, o OFG Bancorp registrou receita de juros líquidos de US $ 205,4 milhões. A receita de juros de empréstimos e hipotecas representou uma parcela significativa deste fluxo de receita.

Categoria de empréstimo	Saldo total de empréstimo	Receita de juros
Empréstimos comerciais	US $ 1,23 bilhão	US $ 56,7 milhões
Hipotecas residenciais	US $ 2,45 bilhões	US $ 89,3 milhões
Empréstimos ao consumidor	US $ 678 milhões	US $ 42,5 milhões

Serviços bancários baseados em taxas

Em 2023, o Ofg Bancorp gerou US $ 47,2 milhões em cobranças e taxas de serviço.

• Taxas de manutenção de conta: US $ 12,6 milhões
• Taxas de transação: US $ 18,9 milhões
• Taxas de cartão ATM e de débito: US $ 15,7 milhões

Taxas de investimento e gerenciamento de patrimônio

Os serviços de gerenciamento de patrimônio geraram US $ 22,8 milhões em receita para 2023.

Tipo de serviço	Receita
Gestão de ativos	US $ 14,3 milhões
Aviso financeiro	US $ 8,5 milhões

Receita de transação bancária digital

As transações bancárias digitais contribuíram com US $ 15,6 milhões para a receita da OFG em 2023.

• Transações bancárias online: US $ 8,2 milhões
• Taxas bancárias móveis: US $ 7,4 milhões

Cobranças de serviço bancário comercial

Os serviços bancários comerciais geraram US $ 33,5 milhões em receita para 2023.

Serviço comercial	Receita
Gerenciamento do Tesouro	US $ 18,7 milhões
Serviços bancários corporativos	US $ 14,8 milhões

OFG Bancorp (OFG) - Canvas Business Model: Value Propositions

You're looking at the core reasons why OFG Bancorp continues to hold its ground in the competitive financial landscape of the Caribbean. The value they offer isn't just in the products, but in how those products are delivered and the deep local commitment underpinning the entire operation.

Seamless omnichannel experience via the 'Digital First' strategy

OFG Bancorp has positioned itself as a leader in digital banking innovation within Puerto Rico. This strategy translates directly into customer convenience. For instance, in the first quarter of 2025, a staggering 96% of all routine transactions were handled through digital or self-service channels. Furthermore, 97% of all deposit transactions and 68% of all loan payments utilized these digital avenues during that same period. This focus drove digital enrollment up by 12% year-over-year in Q1 2025, and digital loan payments saw an increase of 21%. The company claims to be the first among Puerto Rico banks to launch an Omnichannel online and mobile app, offering a truly seamless experience.

Comprehensive financial services: banking, lending, wealth, and insurance under one roof

The value proposition includes consolidation of services through its principal subsidiaries: Oriental Bank, Oriental Financial Services, and Oriental Insurance. This structure allows clients to access a wide range of offerings without needing multiple institutions. These services span retail and commercial banking, various lending products, wealth management, and insurance solutions.

The breadth of services is concrete:

• Consumer banking and lending, including auto loans.
• Commercial banking, including business loans and leasing.
• Wealth management, including financial planning and investment brokerage.
• Insurance products via Oriental Insurance.

Local expertise and commitment to the Puerto Rico and U.S. Virgin Islands economies

OFG Bancorp operates under U.S., Puerto Rico, and U.S. Virgin Islands banking laws, serving the needs of consumers, businesses, and institutions primarily in these two jurisdictions. Management expressed confidence in the island's future in Q3 2025, citing a summer tourism surge, solid consumer and business liquidity, and new multi-million dollar on-shoring investments, defintely reinforcing the bank's local focus.

Smart Banking insights using AI to help customers manage their finances

The bank is actively enhancing its digital tools by integrating Artificial Intelligence. Customers now receive tailored insights based on their cash flows and payment habits, accessible directly from their mobile phones or online platforms. These AI-driven predictive customer insights help clients monitor budgets and access value-added tools to improve their finances. In Q3 2025, OFG Bancorp also launched internal initiatives to apply AI to boost efficiency across all banking operations.

High profitability metrics, like a Return on Average Tangible Common Equity of 16.39% in Q3 2025

The operational execution supports strong shareholder returns, evidenced by key profitability metrics reported for the third quarter of 2025. The Return on Average Tangible Common Equity (ROATCE) for Q3 2025 reached 16.39%. The company also returned capital via share repurchases, buying back 477,600 common shares for $20.4 million during that quarter, while declaring a quarterly cash dividend of $0.30 per common share.

Here's a quick look at some of the Q3 2025 performance indicators:

Metric	Value (Q3 2025)
Diluted EPS	$1.16
Total Core Revenues	$184.0 million
Net Interest Margin	5.24%
Loans Held for Investment (EOP)	$8.12 billion
Tangible Book Value per share	$28.92

The Net Interest Margin remained robust at 5.24%, a key driver of profitability, even as total core revenues grew 5.6% year-over-year to reach $184.0 million in Q3 2025.

OFG Bancorp (OFG) - Canvas Business Model: Customer Relationships

You're looking at how OFG Bancorp keeps its customers engaged and loyal in a competitive, digitally-evolving market in Puerto Rico and the U.S. Virgin Islands. The focus is clearly on blending high-tech efficiency with the personal touch that a community-focused bank needs to maintain its challenger brand status.

Automated and personalized service through AI-driven digital tools

OFG Bancorp is pushing its Digital First strategy hard, which means a lot of routine interactions are handled digitally. They are moving beyond simple transactions to use data for personalization. For instance, by the third quarter of 2025, customers using their flagship mass-market Libre and mass affluent Elite accounts were seeing benefits from enhanced efforts with AI-driven predictive customer insights. These insights are tailored based on cash flows and payment habits, helping customers monitor budgets and access value-added tools right from their mobile phones or online platforms. This focus on data-driven personalization is key to deepening relationships.

Here's a snapshot of the digital adoption supporting this automated service layer, based on the first three quarters of 2025:

Metric	Data Point (Latest Available 2025)	Reporting Period
Retail Customer Transactions via Digital Channels	96%	Q1 2025
Retail Loan Payments via Digital Channels	70%	Q2 2025
Digital Enrollment Growth (YoY)	12%	Q1 2025
Digital Loan Payments Growth	5%	Q3 2025
New Checking/CD Accounts Opened Digitally	25%-26%	Q1 2025
Libre Account New Customers Growth (YoY)	17%	Q3 2025
Libre Accounts Opened Digitally	27%	Q3 2025

Dedicated relationship managers for commercial and wealth clients

While retail leans heavily on digital, the commercial and wealth segments require a human touch. OFG Bancorp's structure, which includes Oriental Financial Services and Oriental Insurance, supports this. Management noted important growth in commercial loans during the third quarter of 2025, signaling active engagement with business clients. Furthermore, the success of the mass affluent Elite accounts suggests a dedicated service model is in place for higher-value customers, even if specific Assets Under Management (AUM) figures aren't publically itemized in the same way as retail metrics. The CEO emphasized that investment in people is building strong customer relationships through their island-wide network, balancing the digital push.

Self-service options via virtual tellers and mobile/online apps

The push for efficiency is evident in the high utilization of self-service tools. You can see this in the near-total migration of routine teller transactions to digital or self-service channels. Specifically, virtual teller utilization reached 25% by the third quarter of 2025. The mobile and online apps are the primary interface, featuring tools like Smart Banking Insights, which was introduced in Q1 2025, and the launch of the Oriental Marketplace in Q2 2025, blending financial services with lifestyle benefits. This focus helps manage costs while expanding access for customers across the islands.

Community-focused engagement as a challenger brand in the local market

OFG Bancorp actively positions Oriental Bank as a challenger brand, differentiating itself through superior, customer-facing technology and expert advice. Their mission is explicitly about making progress possible for the communities they serve. This community focus is reinforced by their well-known "Si Puedo" (Yes I Can) ad campaign. The bank's strategy is grounded in its local presence, operating primarily in Puerto Rico and the U.S. Virgin Islands, which helps them connect with local needs better than larger mainland competitors might. Net new customer growth was reported at 4.6% in Q3 2025, showing the strategy is attracting new relationships.

Omnichannel support for a truly seamless experience

The concept of seamlessness is central to their customer experience promise. OFG Bancorp launched an Omnichannel online and mobile app in the first quarter of 2025 specifically to deliver this truly seamless experience. The momentum of this omnichannel digital strategy was highlighted in Q2 2025. This means a customer can start a process on one channel-say, a digital application-and transition smoothly to another, like speaking with a representative, without repeating information. The goal is to ensure that whether a customer is interacting via an app, a virtual teller, or in person, the experience is consistent and efficient.

You should track the continued growth in net new customers, which was 4.6% in Q3 2025, as a direct indicator of how well this relationship strategy is working.

OFG Bancorp (OFG) - Canvas Business Model: Channels

You're looking at how OFG Bancorp, through Oriental Bank and its affiliates, gets its value proposition in front of customers across Puerto Rico and the U.S. Virgin Islands. It's a mix of old-school physical presence and a very recent push into digital-first delivery, which is key for a bank operating in island markets.

The physical footprint is anchored by the Oriental Bank branch network. While the most recent specific count I have is from 2015, which showed 53 financial centers across the territories, this network remains the bedrock for complex transactions and relationship banking. This physical presence is complemented by the specialized offices of its subsidiaries.

The digital channel has seen major investment, especially in 2025. OFG Bancorp highlighted the launch of its Omnichannel online and mobile banking applications in the first quarter of 2025. This platform includes features like Smart Banking insights and support for Apple Pay transactions, aiming for a seamless experience across platforms. This digital focus supports the bank's reported record assets of $12.2 billion as of the end of the second quarter of 2025.

For specialized services, you have dedicated access points:

• Oriental Financial Services LLC offices for wealth management and brokerage.
• Oriental Insurance LLC offices for insurance products.

Self-service transactions rely heavily on the ATM fleet. The historical data from 2015 indicated a network of 332 ATMs across the Island, which was the second largest in Puerto Rico at that time. You should expect this number to be higher or at least maintained, given the bank's focus on digital and convenience, though a precise late-2025 figure isn't public yet. The bank's overall financial strength, with core deposits at $9.90 billion at the end of Q2 2025, underpins the scale of this infrastructure.

To drive customer engagement and loyalty, OFG Bancorp rolled out the Oriental Marketplace in the second quarter of 2025. This platform offers exclusive customer discounts, tying the bank's services to local commerce. This is part of the strategy that helped deliver a diluted Earnings Per Share (EPS) of $1.16 for the third quarter of 2025.

Here's a quick look at the scale of the operation supporting these channels as of mid-to-late 2025:

Metric	Value	Reporting Period/Context
Total Assets	$12.2 billion	End of Q2 2025
Core Deposits	$9.90 billion	End of Q2 2025
Diluted EPS	$1.16	Q3 2025
CET1 Ratio	14.3%	End of Q1 2025
Oriental Marketplace Launch	Q2 2025	Channel Enhancement

The bank's strategy is clearly pushing customers toward the digital channels, like the new Omnichannel app, while maintaining the physical network for essential services and specialized products offered through its subsidiaries. Finance: draft the Q4 2025 channel utilization report by February 15th.

OFG Bancorp (OFG) - Canvas Business Model: Customer Segments

OFG Bancorp serves a diversified client base across retail, commercial, and government sectors, primarily in Puerto Rico and the U.S. Virgin Islands. The bank ended the third quarter of 2025 with total assets reaching $12.2 billion.

The core lending and deposit figures as of September 30, 2025, show the scale of the relationships with these segments:

Metric (EOP September 30, 2025)	Amount	Source Period
Loans Held for Investment	$8.12 billion	3Q25
Customer Deposits (Core)	$9.82 billion	3Q25
New Loan Production	$623.9 million	3Q25

The overall loan portfolio grew 4.73% year-over-year as of 3Q25.

Mass-market retail customers are a key focus, particularly through the bank's digital offerings. The CEO highlighted the broad acceptance of the flagship mass-market Libre account as part of the Digital First strategy, driving customer acquisition and retention in 3Q25.

Mass affluent and high-net-worth individuals are targeted through the Elite account offering. Like the Libre accounts, Elite accounts are central to the digital strategy, with momentum continuing through 3Q25.

Small to mid-sized commercial businesses form a significant portion of the lending and deposit base. In 1Q25, loan growth included increases from Puerto Rico commercial and U.S. commercial lending. The loan portfolio in 3Q25 reflected increases in Puerto Rico and U.S. commercial loans year-over-year. The bank also saw a sequential decrease in 3Q25 loans primarily due to repayment of commercial lines of credit that were funded in 2Q25.

Government entities contribute to the deposit base. OFG Bancorp noted that 1Q25 customer deposits reflected increases from government accounts. However, in 4Q24, there was a decline in government deposits compared to 3Q24.

Auto, consumer, and residential mortgage borrowers constitute the primary consumer lending segments. The loan portfolio in 3Q25 showed increases in auto and consumer loans year-over-year. This was partially offset by a decrease in residential mortgage loans in 3Q25. The bank also noted a moderation in auto loan originations in the third quarter of 2025. New loan production in 2Q25 was $783.7 million, which then moderated to $623.9 million in 3Q25.

The composition of core deposits at the end of 2Q25 showed specific trends:

• Higher commercial and government balances.
• Lower retail balances.
• Higher time and savings deposit balances, partially offset by lower demand deposit balances.

For the most recent quarter, 3Q25, the deposit trends were:

• Lower demand and time deposit balances.
• Higher savings deposit balances.

The bank is actively enhancing its value proposition for these segments through technology, including launching the Oriental Marketplace in 2Q25, an online feature offering exclusive discounts to customers.

Finance: draft 13-week cash view by Friday.

OFG Bancorp (OFG) - Canvas Business Model: Cost Structure

You're looking at the core costs that drive OFG Bancorp's operations as of late 2025. For a bank like OFG Bancorp, the cost structure is heavily weighted toward funding costs and personnel, which is what we see in the Q3 2025 figures.

The single largest component of the direct cost of funds is the Interest expense on deposits and borrowings. For the third quarter of 2025, this figure totaled $45.4 million. This reflects the cost of funding their balance sheet, which includes both customer deposits and wholesale funding sources, in the prevailing rate environment.

Operating expenses, or Non-Interest Expense, totaled $96.5 million for OFG Bancorp in Q3 2025. This category is where you find the costs associated with running the business day-to-day, which we can break down further.

Personnel and compensation costs are a significant fixed-to-semi-variable cost. The line item for Compensation and employee benefits in Q3 2025 was $39,836 thousand. This amount covers salaries, benefits, and associated payroll taxes, like the seasonal FICA expenses you mentioned, for the full-time equivalent employees. Honestly, for a bank focused on digital transformation, you'd expect this to be a key area of investment and cost control.

The costs related to running the physical and digital infrastructure are also material. You can see a breakdown of some of these operational costs below:

Cost Category (Q3 2025)	Amount (USD Thousands)
Compensation and employee benefits	39,836
General and administrative expenses	42,239
Occupancy, equipment and infrastructure costs	14,994
Foreclosed real estate and other repossessed assets expenses (net)	(521)

The Technology and strategic investment expenses are clearly visible within the reported changes. OFG Bancorp specifically noted $1.1 million in strategic investments in technology, people, and process improvement during Q3 2025. This aligns with their stated focus on their Digital First strategy and expanding AI-driven tools.

For General and administrative expenses, the reported figure for Q3 2025 was $42,239 thousand. This category bundles many overhead items, but the press release highlighted that a portion of the sequential change was due to $1.1 million related to higher business activity and marketing efforts. This suggests that as the bank pushes its marketing for products like the Libre and Elite accounts, this line item absorbs those variable costs.

Finally, the cost set aside to cover potential loan losses is the Provision for credit losses. For the third quarter of 2025, OFG Bancorp recorded a Total Provision for Credit Losses of $28.3 million. This was up from $21.7 million in the prior quarter, reflecting factors like increased loan volume and specific reserves on commercial loans. This is a critical, forward-looking cost that directly impacts net income.

Here's a quick look at the key expense drivers for the quarter:

• Interest expense on deposits and borrowings: $45.4 million.
• Personnel and compensation costs (Compensation and employee benefits): $39.836 million.
• General and administrative expenses: $42.239 million.
• Provision for credit losses: $28.3 million.
• Technology and strategic investment expenses: $1.1 million.

Finance: draft 13-week cash view by Friday.

OFG Bancorp (OFG) - Canvas Business Model: Revenue Streams

You're looking at the core ways OFG Bancorp (OFG) brings in money as of late 2025. It's heavily weighted toward traditional banking income, but there are other important pieces, too.

The primary engine remains the spread between what the bank earns on its assets and what it pays out on its liabilities. This is the Net Interest Income (NII), which for the third quarter of 2025 was $154.7 million, calculated by taking Total Interest Income of $200.1 million and subtracting Total Interest Expense of $45.4 million. OFG Bancorp (OFG) maintained a robust Net Interest Margin of 5.24% in Q3 2025.

Here's a quick look at the major revenue drivers for the third quarter of 2025:

Revenue Component	Q3 2025 Amount (in millions)
Total Interest Income	$200.1
Total Interest Expense	$45.4
Net Interest Income (Calculated)	$154.7
Total Banking & Financial Service Revenues (Non-Interest Income)	$29.3
Other Income (Includes OFG Ventures Gains)	$2.2

The non-interest income side shows contributions from fee-based services. You see this broken down in the table above, but let's look closer at the components that make up the non-interest revenue sources.

• Total Interest Income from loans and investments was $200.1 million in Q3 2025.
• Non-interest income from banking and financial services totaled $29.3 million in Q3 2025.
• Other Income was $2.2 million for the quarter.

The wealth management and insurance premium revenues flow through these non-interest lines, supported by subsidiaries like Oriental Financial Services and Oriental Insurance. Specifically, the gains from OFG Ventures investments in fintech funds were included within that Other Income figure of $2.2 million. That's how they capture upside from their strategic technology bets.

For context on the banking services revenue, the Total Banking & Financial Service Revenues figure of $29.3 million compares to $30.2 million in Q2 2025. This sequential change was partly due to a decline in mortgage banking revenues because of an MSR (Mortgage Servicing Rights) valuation change. Also, the bank declared a regular quarterly cash dividend of $0.30 per common share for the quarter ending September 30, 2025.