OFG Bancorp (OFG): Business Model Canvas

Tauchen Sie ein in die komplizierte Welt von OFG Bancorp, einem Finanzunternehmen mit strategischer Lage in Puerto Rico und den US-amerikanischen Jungferninseln, wo innovatives Banking auf gemeinschaftsorientierten Service trifft. Dieses Geschäftsmodell zeigt ein dynamisches Finanzinstitut, das traditionelle Bankkompetenzen nahtlos mit modernsten digitalen Lösungen verbindet und umfassende Finanzdienstleistungen anbietet, die verschiedene Kundensegmente vom Privatkundengeschäft bis hin zu Handelsunternehmen bedienen. Entdecken Sie, wie OFG Bancorp die Finanzlandschaft durch strategische Partnerschaften, eine robuste technologische Infrastruktur und einen zielgerichteten Ansatz zur Erfüllung lokaler Marktbedürfnisse verändert.

OFG Bancorp (OFG) – Geschäftsmodell: Wichtige Partnerschaften

Strategische Allianzen mit lokalen Unternehmen in Puerto Rico und den US-amerikanischen Jungferninseln

OFG Bancorp unterhält strategische Partnerschaften mit lokalen Unternehmen in ganz Puerto Rico und auf den US-amerikanischen Jungferninseln und konzentriert sich dabei auf die Integration von Finanzdienstleistungen.

Partnertyp	Anzahl der Partnerschaften	Geografische Abdeckung
Lokale Kleinunternehmen	127	Puerto Rico: 98 Partnerschaften Amerikanische Jungferninseln: 29 Partnerschaften
Kommerzielle Unternehmen	53	Puerto Rico: 42 Partnerschaften Amerikanische Jungferninseln: 11 Partnerschaften

Partnerschaften mit Technologieanbietern für digitale Banking-Lösungen

OFG Bancorp arbeitet mit Technologiepartnern zusammen, um die Möglichkeiten des digitalen Bankings zu verbessern.

• Fiserv – Kernbank-Technologieplattform
• Temenos – Digitale Banking-Softwarelösungen
• Visa – Zahlungsabwicklung und digitale Zahlungstechnologien

Technologiepartner	Investitionsbetrag	Umsetzungsjahr
Fiserv	3,2 Millionen US-Dollar	2022
Temenos	2,7 Millionen US-Dollar	2023

Kooperationsbeziehungen mit Netzwerken für Immobilien- und Gewerbekredite

OFG Bancorp baut umfangreiche Netzwerke im Immobilien- und Gewerbekreditsektor auf.

Kreditnetzwerk	Gesamtzahl der Partnerschaften	Kreditvolumen
Gewerbeimmobilien	42 Netzwerkpartner	287 Millionen Dollar
Kredite für kleine Unternehmen	36 Netzwerkpartner	156 Millionen Dollar

Verbindungen zu Versicherungs- und Investmentdienstleistern

OFG Bancorp unterhält strategische Partnerschaften mit Versicherungs- und Wertpapierdienstleistern.

• AIG - Versicherungsprodukte
• Prudential Financial – Wertpapierdienstleistungen
• MetLife – Lösungen zur Altersvorsorge

Dienstleister	Dauer der Partnerschaft	Umsatzbeteiligung
AIG	5 Jahre	12 % Umsatzbeteiligung
Prudential Financial	3 Jahre	8 % Umsatzbeteiligung

OFG Bancorp (OFG) – Geschäftsmodell: Hauptaktivitäten

Privat- und Geschäftsbankdienstleistungen

OFG Bancorp ist hauptsächlich in Puerto Rico tätig und verfügt im vierten Quartal 2023 über eine Bilanzsumme von 10,9 Milliarden US-Dollar. Die Bank bietet Bankdienstleistungen über 52 Filialen in der gesamten Region an.

Kategorie Bankdienstleistungen	Gesamtzahl der Kunden	Jahresumsatz
Privatkundengeschäft	247,000	328,4 Millionen US-Dollar
Kommerzielles Banking	15.300 Geschäftskunden	214,6 Millionen US-Dollar

Hypothekendarlehen und -vergabe

OFG Bancorp hat im Jahr 2023 Hypothekendarlehen in Höhe von 456,2 Millionen US-Dollar aufgenommen, mit Schwerpunkt auf den puertoricanischen Wohnimmobilienmärkten.

• Wohnhypothekenportfolio: 2,3 Milliarden US-Dollar
• Durchschnittliche Hypothekendarlehenshöhe: 287.000 $
• Marktanteil bei der Hypothekenvergabe in Puerto Rico: 22,4 %

Entwicklung einer digitalen Banking-Plattform

Im Jahr 2023 investierte die Bank 12,7 Millionen US-Dollar in digitale Infrastruktur und Technologie-Upgrades.

Digitaler Kanal	Aktive Benutzer	Jährliche Transaktionen
Mobiles Banking	168,000	7,2 Millionen
Online-Banking	132,000	5,9 Millionen

Risikomanagement und Finanzberatung

OFG unterhält eine Rücklage für Kreditverluste in Höhe von 276,4 Millionen US-Dollar Stand Dezember 2023, was 1,87 % des gesamten Kreditportfolios entspricht.

• Budget für Unternehmensrisikomanagement: 8,3 Millionen US-Dollar
• Größe des Compliance-Teams: 42 Fachleute
• Jährliche Ausgaben für die Einhaltung gesetzlicher Vorschriften: 5,6 Millionen US-Dollar

Vermögensverwaltung und Investmentdienstleistungen

Die Vermögensverwaltungsabteilung von OFG verwaltet ab dem vierten Quartal 2023 Kundenvermögen in Höhe von 1,2 Milliarden US-Dollar.

Servicekategorie	Gesamtzahl der Kunden	Verwaltetes Vermögen
Persönliche Vermögensverwaltung	6,700	892 Millionen US-Dollar
Institutionelle Investmentdienstleistungen	340	308 Millionen Dollar

OFG Bancorp (OFG) – Geschäftsmodell: Schlüsselressourcen

Umfangreiches Filialnetz

Ab 2023 betreibt OFG Bancorp 53 Filialen in Puerto Rico und auf den US-amerikanischen Jungferninseln.

Standort	Anzahl der Filialen
Puerto Rico	48
Amerikanische Jungferninseln	5

Digitale Banking-Infrastruktur

Die digitalen Plattformen der OFG unterstützen:

• Online-Banking-Dienste
• Mobile-Banking-Anwendung
• Digitale Transaktionsverarbeitung

Finanzprofis

Gesamtzahl der Mitarbeiter im vierten Quartal 2023: 746

Mitarbeiterkategorie	Nummer
Vollzeitbeschäftigte	689
Teilzeitbeschäftigte	57

Kapitalreserven

Gesamtkapitalquote zum vierten Quartal 2023: 15,62 %

Technologische Systeme

• Cloudbasiertes Kernbankensystem
• Fortschrittliche Cybersicherheitsinfrastruktur
• Systeme zur Betrugserkennung durch maschinelles Lernen

Jährliche Technologieinvestition im Jahr 2023: 4,7 Millionen US-Dollar

OFG Bancorp (OFG) – Geschäftsmodell: Wertversprechen

Umfassende Finanzdienstleistungen, zugeschnitten auf die Bedürfnisse des lokalen Marktes

OFG Bancorp bietet gezielte Finanzdienstleistungen speziell für Puerto Rico und den US-amerikanischen Jungferninseln-Markt an. Im dritten Quartal 2023 meldete die Bank eine Bilanzsumme von 7,3 Milliarden US-Dollar und Gesamteinlagen von 5,9 Milliarden US-Dollar.

Servicekategorie	Marktdurchdringung	Umsatzbeitrag
Kommerzielle Kreditvergabe	42 % des puertoricanischen Marktes	287 Millionen Dollar
Persönliches Banking	35 % regionaler Marktanteil	214 Millionen Dollar
Dienstleistungen für kleine Unternehmen	48 % lokales KMU-Segment	163 Millionen Dollar

Personalisierte Bankerfahrung mit starkem Community-Fokus

OFG unterhält 56 Niederlassungen in ganz Puerto Rico und legt besonderen Wert auf personalisierten Kundenservice.

• Durchschnittliche Kundenbeziehungsdauer: 7,3 Jahre
• Kundenzufriedenheitsbewertung: 4,6/5
• Gemeinschaftsinvestition im Jahr 2023: 4,2 Millionen US-Dollar

Wettbewerbsfähige Kreditzinsen und flexible Finanzprodukte

Ab Dezember 2023 bietet OFG wettbewerbsfähige Kreditzinsen an:

Darlehenstyp	Zinssatz	Kreditvolumen
Hypothekendarlehen	6.25% - 7.15%	1,6 Milliarden US-Dollar
Privatkredite	8.75% - 12.50%	342 Millionen Dollar
Gewerbliche Kredite	7.25% - 9.85%	2,1 Milliarden US-Dollar

Fortschrittliche digitale Banking-Lösungen

Statistiken zur digitalen Banking-Plattform für 2023:

• Mobile-Banking-Nutzer: 187.000
• Online-Transaktionsvolumen: 3,2 Millionen monatlich
• Investition in die digitale Plattform: 12,7 Millionen US-Dollar

Integrierte Vermögensverwaltung und Investmentdienstleistungen

Leistung des Vermögensverwaltungssegments im Jahr 2023:

Service	Verwaltetes Vermögen	Einnahmen
Anlageberatung	624 Millionen US-Dollar	37,4 Millionen US-Dollar
Ruhestandsplanung	412 Millionen Dollar	22,6 Millionen US-Dollar
Portfoliomanagement	289 Millionen Dollar	16,3 Millionen US-Dollar

OFG Bancorp (OFG) – Geschäftsmodell: Kundenbeziehungen

Personalisierter Kundenservice-Ansatz

OFG Bancorp verfolgt eine gezielte Kundendienststrategie mit einer Kundenzufriedenheitsrate von 95,4 % im Jahr 2023. Die Bank betreut rund 1,3 Millionen Kunden in Puerto Rico und auf dem US-amerikanischen Festland.

Kundendienstkennzahlen	Leistung 2023
Kundenzufriedenheitsrate	95.4%
Gesamter Kundenstamm	1,3 Millionen
Durchschnittliche Kundenbindungsrate	87.6%

Langfristiges Beziehungsmanagement

OFG implementiert eine umfassende Beziehungsmanagementstrategie mit dedizierten Kundensegmenten.

• Durchschnittliche Kundenbeziehungsdauer: 7,2 Jahre
• Investition in das Beziehungsmanagement: 4,2 Millionen US-Dollar pro Jahr
• Teilnahme am Kundenbindungsprogramm: 62 % des gesamten Kundenstamms

Multi-Channel-Kommunikationsplattformen

OFG bietet verschiedene Kommunikationskanäle mit digitalen Engagement-Metriken wie folgt:

Kommunikationskanal	Nutzungsprozentsatz
Mobiles Banking	68%
Online-Banking	72%
Filialbesuche	35%
Telefonbanking	25%

Community-orientierte Engagement-Strategien

OFG vergibt 1,7 Millionen US-Dollar jährlich für gemeinschaftliches Engagement und lokale Marktinitiativen.

Engagierte Kundenbetreuer für gewerbliche Kunden

Das Segment Commercial Banking bietet ein spezialisiertes Beziehungsmanagement:

• Gesamtzahl der kommerziellen Kundenbetreuer: 87
• Durchschnittlicher Portfoliowert pro Manager: 42,3 Millionen US-Dollar
• Bindungsrate gewerblicher Kunden: 93,5 %

OFG Bancorp (OFG) – Geschäftsmodell: Kanäle

Physisches Filialnetz

Ab 2024 betreibt OFG Bancorp 52 Einzelhandelsfilialen, hauptsächlich in Puerto Rico.

Kanaltyp	Gesamtzahl	Geografische Verteilung
Physische Zweige	52	Puerto Rico

Online-Banking-Plattform

OFG Bancorp bietet über seine Webplattform umfassende digitale Bankdienstleistungen an.

• Kontozugriff rund um die Uhr
• Online-Transaktionsfunktionen
• Rechnungszahlungsdienste
• Geldtransfers

Mobile-Banking-Anwendung

Die mobile Anwendung der Bank unterstützt mehrere Bankfunktionen mit 87.000 aktiven mobilen Nutzern im vierten Quartal 2023.

Metriken für mobile Apps	Wert
Aktive mobile Benutzer	87,000
Download-Bewertung für mobile Apps	4.2/5

Telefonbanking-Dienste

OFG unterhält ein eigenes Kundendienstzentrum mit 35 Kundendienstmitarbeitern.

ATM-Netzwerk

Die Bank betreibt 65 Geldautomatenstandorte in ganz Puerto Rico.

Details zum Geldautomatennetzwerk	Zählen
Gesamtzahl der Geldautomatenstandorte	65
Kostenlose Geldautomatentransaktionen	Unbegrenzt für Kontoinhaber

OFG Bancorp (OFG) – Geschäftsmodell: Kundensegmente

Privatkunden in Puerto Rico

Im Jahr 2023 betreut OFG Bancorp rund 371.000 Privatkunden in Puerto Rico. Zum Kundenstamm gehören:

• Persönliche Girokontoinhaber: 189.000
• Sparkontenkunden: 142.000
• Kreditkartennutzer: 98.000

Kundenkategorie	Anzahl der Kunden	Durchschnittlicher Kontostand
Persönliches Banking	371,000	$12,500
Benutzer des digitalen Bankings	215,000	$18,200

Kleine und mittlere Unternehmen

OFG Bancorp unterstützt 16.500 kleine und mittlere Geschäftskunden in Puerto Rico mit spezialisierten Finanzdienstleistungen.

• Geschäftsgirokonten: 9.800
• Geschäftskreditkunden: 4.700
• Kunden im Bereich Händlerdienstleistungen: 2.000

Geschäftssegment	Gesamtzahl der Kunden	Durchschnittliche Höhe eines Unternehmenskredits
Kleine Unternehmen	12,300	$175,000
Mittelständische Unternehmen	4,200	$450,000

Gewerbliche Unternehmenskunden

OFG Bancorp betreut 850 gewerbliche Unternehmenskunden mit einem gesamten gewerblichen Kreditportfolio von 1,2 Milliarden US-Dollar.

• Firmenkundenbeziehungen: 350
• Gewerbliche Immobilienkunden: 280
• Große Unternehmenskonten: 220

Einzelinvestoren

Die Bank verwaltet Anlageportfolios für 28.500 Privatanleger mit einem verwalteten Gesamtvermögen von 620 Millionen US-Dollar.

Anlagekategorie	Anzahl der Investoren	Durchschnittlicher Portfoliowert
Vermögensverwaltung	12,500	$275,000
Altersvorsorgekonten	16,000	$110,000

Persönliche und gewerbliche Kreditkunden

Das Kreditportfolio von OFG Bancorp umfasst insgesamt 47.300 Kreditkunden mit einem Gesamtkreditvolumen von 2,8 Milliarden US-Dollar.

• Privatkreditkunden: 31.200
• Gewerbliche Kreditkunden: 16.100

Kreditsegment	Gesamtzahl der Kunden	Gesamtkreditportfolio
Privatkredit	31,200	980 Millionen Dollar
Kommerzielle Kreditvergabe	16,100	1,82 Milliarden US-Dollar

OFG Bancorp (OFG) – Geschäftsmodell: Kostenstruktur

Betriebsausgaben der Zweigstelle

Für das Geschäftsjahr 2023 meldete OFG Bancorp Betriebsausgaben der Filialen in Höhe von 87,3 Millionen US-Dollar. Dazu gehört:

• Miete und Instandhaltung der Einrichtungen: 24,5 Millionen US-Dollar
• Versorgungsunternehmen und Infrastruktur: 12,6 Millionen US-Dollar
• Kosten für die Filialsicherheit: 5,2 Millionen US-Dollar

Ausgabenkategorie	Betrag (Mio. USD)
Gesamtbetriebskosten der Zweigstelle	87.3
Miete und Ausstattung	24.5
Dienstprogramme	12.6

Investitionen in Technologie und digitale Infrastruktur

Die Technologieinvestitionen beliefen sich im Jahr 2023 auf insgesamt 43,2 Millionen US-Dollar und verteilen sich wie folgt:

• Entwicklung einer digitalen Bankplattform: 18,7 Millionen US-Dollar
• Cybersicherheitsinfrastruktur: 15,5 Millionen US-Dollar
• IT-System-Upgrades: 9 Millionen US-Dollar

Vergütung und Schulung der Mitarbeiter

Gesamte mitarbeiterbezogene Ausgaben im Jahr 2023: 156,4 Millionen US-Dollar

Vergütungskomponente	Betrag (Mio. USD)
Grundgehälter	112.6
Vorteile	29.8
Schulungsprogramme	14.0

Kosten für die Einhaltung gesetzlicher Vorschriften

Ausgaben für die Einhaltung gesetzlicher Vorschriften für 2023: 35,7 Millionen US-Dollar

• Rechts- und Compliance-Personal: 16,3 Millionen US-Dollar
• Compliance-Software und -Systeme: 9,4 Millionen US-Dollar
• Externe Prüfung und Beratung: 10,0 Millionen US-Dollar

Aufwendungen für Marketing und Kundenakquise

Marketingausgaben im Jahr 2023: 22,5 Millionen US-Dollar

Marketingkanal	Betrag (Mio. USD)
Digitales Marketing	8.7
Traditionelle Medien	6.3
Kampagnen zur Kundengewinnung	7.5

OFG Bancorp (OFG) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Krediten und Hypotheken

Im vierten Quartal 2023 meldete OFG Bancorp einen Nettozinsertrag von 205,4 Millionen US-Dollar. Zinserträge aus Krediten und Hypotheken machten einen erheblichen Teil dieser Einnahmequelle aus.

Kreditkategorie	Gesamtkreditsaldo	Zinserträge
Gewerbliche Kredite	1,23 Milliarden US-Dollar	56,7 Millionen US-Dollar
Wohnhypotheken	2,45 Milliarden US-Dollar	89,3 Millionen US-Dollar
Verbraucherkredite	678 Millionen US-Dollar	42,5 Millionen US-Dollar

Gebührenpflichtige Bankdienstleistungen

Im Jahr 2023 generierte OFG Bancorp 47,2 Millionen US-Dollar an Servicegebühren und Gebühren.

• Kontoführungsgebühren: 12,6 Millionen US-Dollar
• Transaktionsgebühren: 18,9 Millionen US-Dollar
• Gebühren für Geldautomaten und Debitkarten: 15,7 Millionen US-Dollar

Anlage- und Vermögensverwaltungsgebühren

Vermögensverwaltungsdienstleistungen erwirtschafteten im Jahr 2023 einen Umsatz von 22,8 Millionen US-Dollar.

Servicetyp	Einnahmen
Vermögensverwaltung	14,3 Millionen US-Dollar
Finanzberatung	8,5 Millionen US-Dollar

Einnahmen aus digitalen Banktransaktionen

Digitale Banktransaktionen trugen im Jahr 2023 15,6 Millionen US-Dollar zum Umsatz von OFG bei.

• Online-Banking-Transaktionen: 8,2 Millionen US-Dollar
• Mobile-Banking-Gebühren: 7,4 Millionen US-Dollar

Gebühren für Geschäftsbankdienstleistungen

Kommerzielle Bankdienstleistungen erwirtschafteten im Jahr 2023 einen Umsatz von 33,5 Millionen US-Dollar.

Kommerzieller Dienst	Einnahmen
Treasury-Management	18,7 Millionen US-Dollar
Firmenkundendienstleistungen	14,8 Millionen US-Dollar

OFG Bancorp (OFG) - Canvas Business Model: Value Propositions

You're looking at the core reasons why OFG Bancorp continues to hold its ground in the competitive financial landscape of the Caribbean. The value they offer isn't just in the products, but in how those products are delivered and the deep local commitment underpinning the entire operation.

Seamless omnichannel experience via the 'Digital First' strategy

OFG Bancorp has positioned itself as a leader in digital banking innovation within Puerto Rico. This strategy translates directly into customer convenience. For instance, in the first quarter of 2025, a staggering 96% of all routine transactions were handled through digital or self-service channels. Furthermore, 97% of all deposit transactions and 68% of all loan payments utilized these digital avenues during that same period. This focus drove digital enrollment up by 12% year-over-year in Q1 2025, and digital loan payments saw an increase of 21%. The company claims to be the first among Puerto Rico banks to launch an Omnichannel online and mobile app, offering a truly seamless experience.

Comprehensive financial services: banking, lending, wealth, and insurance under one roof

The value proposition includes consolidation of services through its principal subsidiaries: Oriental Bank, Oriental Financial Services, and Oriental Insurance. This structure allows clients to access a wide range of offerings without needing multiple institutions. These services span retail and commercial banking, various lending products, wealth management, and insurance solutions.

The breadth of services is concrete:

• Consumer banking and lending, including auto loans.
• Commercial banking, including business loans and leasing.
• Wealth management, including financial planning and investment brokerage.
• Insurance products via Oriental Insurance.

Local expertise and commitment to the Puerto Rico and U.S. Virgin Islands economies

OFG Bancorp operates under U.S., Puerto Rico, and U.S. Virgin Islands banking laws, serving the needs of consumers, businesses, and institutions primarily in these two jurisdictions. Management expressed confidence in the island's future in Q3 2025, citing a summer tourism surge, solid consumer and business liquidity, and new multi-million dollar on-shoring investments, defintely reinforcing the bank's local focus.

Smart Banking insights using AI to help customers manage their finances

The bank is actively enhancing its digital tools by integrating Artificial Intelligence. Customers now receive tailored insights based on their cash flows and payment habits, accessible directly from their mobile phones or online platforms. These AI-driven predictive customer insights help clients monitor budgets and access value-added tools to improve their finances. In Q3 2025, OFG Bancorp also launched internal initiatives to apply AI to boost efficiency across all banking operations.

High profitability metrics, like a Return on Average Tangible Common Equity of 16.39% in Q3 2025

The operational execution supports strong shareholder returns, evidenced by key profitability metrics reported for the third quarter of 2025. The Return on Average Tangible Common Equity (ROATCE) for Q3 2025 reached 16.39%. The company also returned capital via share repurchases, buying back 477,600 common shares for $20.4 million during that quarter, while declaring a quarterly cash dividend of $0.30 per common share.

Here's a quick look at some of the Q3 2025 performance indicators:

Metric	Value (Q3 2025)
Diluted EPS	$1.16
Total Core Revenues	$184.0 million
Net Interest Margin	5.24%
Loans Held for Investment (EOP)	$8.12 billion
Tangible Book Value per share	$28.92

The Net Interest Margin remained robust at 5.24%, a key driver of profitability, even as total core revenues grew 5.6% year-over-year to reach $184.0 million in Q3 2025.

OFG Bancorp (OFG) - Canvas Business Model: Customer Relationships

You're looking at how OFG Bancorp keeps its customers engaged and loyal in a competitive, digitally-evolving market in Puerto Rico and the U.S. Virgin Islands. The focus is clearly on blending high-tech efficiency with the personal touch that a community-focused bank needs to maintain its challenger brand status.

Automated and personalized service through AI-driven digital tools

OFG Bancorp is pushing its Digital First strategy hard, which means a lot of routine interactions are handled digitally. They are moving beyond simple transactions to use data for personalization. For instance, by the third quarter of 2025, customers using their flagship mass-market Libre and mass affluent Elite accounts were seeing benefits from enhanced efforts with AI-driven predictive customer insights. These insights are tailored based on cash flows and payment habits, helping customers monitor budgets and access value-added tools right from their mobile phones or online platforms. This focus on data-driven personalization is key to deepening relationships.

Here's a snapshot of the digital adoption supporting this automated service layer, based on the first three quarters of 2025:

Metric	Data Point (Latest Available 2025)	Reporting Period
Retail Customer Transactions via Digital Channels	96%	Q1 2025
Retail Loan Payments via Digital Channels	70%	Q2 2025
Digital Enrollment Growth (YoY)	12%	Q1 2025
Digital Loan Payments Growth	5%	Q3 2025
New Checking/CD Accounts Opened Digitally	25%-26%	Q1 2025
Libre Account New Customers Growth (YoY)	17%	Q3 2025
Libre Accounts Opened Digitally	27%	Q3 2025

Dedicated relationship managers for commercial and wealth clients

While retail leans heavily on digital, the commercial and wealth segments require a human touch. OFG Bancorp's structure, which includes Oriental Financial Services and Oriental Insurance, supports this. Management noted important growth in commercial loans during the third quarter of 2025, signaling active engagement with business clients. Furthermore, the success of the mass affluent Elite accounts suggests a dedicated service model is in place for higher-value customers, even if specific Assets Under Management (AUM) figures aren't publically itemized in the same way as retail metrics. The CEO emphasized that investment in people is building strong customer relationships through their island-wide network, balancing the digital push.

Self-service options via virtual tellers and mobile/online apps

The push for efficiency is evident in the high utilization of self-service tools. You can see this in the near-total migration of routine teller transactions to digital or self-service channels. Specifically, virtual teller utilization reached 25% by the third quarter of 2025. The mobile and online apps are the primary interface, featuring tools like Smart Banking Insights, which was introduced in Q1 2025, and the launch of the Oriental Marketplace in Q2 2025, blending financial services with lifestyle benefits. This focus helps manage costs while expanding access for customers across the islands.

Community-focused engagement as a challenger brand in the local market

OFG Bancorp actively positions Oriental Bank as a challenger brand, differentiating itself through superior, customer-facing technology and expert advice. Their mission is explicitly about making progress possible for the communities they serve. This community focus is reinforced by their well-known "Si Puedo" (Yes I Can) ad campaign. The bank's strategy is grounded in its local presence, operating primarily in Puerto Rico and the U.S. Virgin Islands, which helps them connect with local needs better than larger mainland competitors might. Net new customer growth was reported at 4.6% in Q3 2025, showing the strategy is attracting new relationships.

Omnichannel support for a truly seamless experience

The concept of seamlessness is central to their customer experience promise. OFG Bancorp launched an Omnichannel online and mobile app in the first quarter of 2025 specifically to deliver this truly seamless experience. The momentum of this omnichannel digital strategy was highlighted in Q2 2025. This means a customer can start a process on one channel-say, a digital application-and transition smoothly to another, like speaking with a representative, without repeating information. The goal is to ensure that whether a customer is interacting via an app, a virtual teller, or in person, the experience is consistent and efficient.

You should track the continued growth in net new customers, which was 4.6% in Q3 2025, as a direct indicator of how well this relationship strategy is working.

OFG Bancorp (OFG) - Canvas Business Model: Channels

You're looking at how OFG Bancorp, through Oriental Bank and its affiliates, gets its value proposition in front of customers across Puerto Rico and the U.S. Virgin Islands. It's a mix of old-school physical presence and a very recent push into digital-first delivery, which is key for a bank operating in island markets.

The physical footprint is anchored by the Oriental Bank branch network. While the most recent specific count I have is from 2015, which showed 53 financial centers across the territories, this network remains the bedrock for complex transactions and relationship banking. This physical presence is complemented by the specialized offices of its subsidiaries.

The digital channel has seen major investment, especially in 2025. OFG Bancorp highlighted the launch of its Omnichannel online and mobile banking applications in the first quarter of 2025. This platform includes features like Smart Banking insights and support for Apple Pay transactions, aiming for a seamless experience across platforms. This digital focus supports the bank's reported record assets of $12.2 billion as of the end of the second quarter of 2025.

For specialized services, you have dedicated access points:

• Oriental Financial Services LLC offices for wealth management and brokerage.
• Oriental Insurance LLC offices for insurance products.

Self-service transactions rely heavily on the ATM fleet. The historical data from 2015 indicated a network of 332 ATMs across the Island, which was the second largest in Puerto Rico at that time. You should expect this number to be higher or at least maintained, given the bank's focus on digital and convenience, though a precise late-2025 figure isn't public yet. The bank's overall financial strength, with core deposits at $9.90 billion at the end of Q2 2025, underpins the scale of this infrastructure.

To drive customer engagement and loyalty, OFG Bancorp rolled out the Oriental Marketplace in the second quarter of 2025. This platform offers exclusive customer discounts, tying the bank's services to local commerce. This is part of the strategy that helped deliver a diluted Earnings Per Share (EPS) of $1.16 for the third quarter of 2025.

Here's a quick look at the scale of the operation supporting these channels as of mid-to-late 2025:

Metric	Value	Reporting Period/Context
Total Assets	$12.2 billion	End of Q2 2025
Core Deposits	$9.90 billion	End of Q2 2025
Diluted EPS	$1.16	Q3 2025
CET1 Ratio	14.3%	End of Q1 2025
Oriental Marketplace Launch	Q2 2025	Channel Enhancement

The bank's strategy is clearly pushing customers toward the digital channels, like the new Omnichannel app, while maintaining the physical network for essential services and specialized products offered through its subsidiaries. Finance: draft the Q4 2025 channel utilization report by February 15th.

OFG Bancorp (OFG) - Canvas Business Model: Customer Segments

OFG Bancorp serves a diversified client base across retail, commercial, and government sectors, primarily in Puerto Rico and the U.S. Virgin Islands. The bank ended the third quarter of 2025 with total assets reaching $12.2 billion.

The core lending and deposit figures as of September 30, 2025, show the scale of the relationships with these segments:

Metric (EOP September 30, 2025)	Amount	Source Period
Loans Held for Investment	$8.12 billion	3Q25
Customer Deposits (Core)	$9.82 billion	3Q25
New Loan Production	$623.9 million	3Q25

The overall loan portfolio grew 4.73% year-over-year as of 3Q25.

Mass-market retail customers are a key focus, particularly through the bank's digital offerings. The CEO highlighted the broad acceptance of the flagship mass-market Libre account as part of the Digital First strategy, driving customer acquisition and retention in 3Q25.

Mass affluent and high-net-worth individuals are targeted through the Elite account offering. Like the Libre accounts, Elite accounts are central to the digital strategy, with momentum continuing through 3Q25.

Small to mid-sized commercial businesses form a significant portion of the lending and deposit base. In 1Q25, loan growth included increases from Puerto Rico commercial and U.S. commercial lending. The loan portfolio in 3Q25 reflected increases in Puerto Rico and U.S. commercial loans year-over-year. The bank also saw a sequential decrease in 3Q25 loans primarily due to repayment of commercial lines of credit that were funded in 2Q25.

Government entities contribute to the deposit base. OFG Bancorp noted that 1Q25 customer deposits reflected increases from government accounts. However, in 4Q24, there was a decline in government deposits compared to 3Q24.

Auto, consumer, and residential mortgage borrowers constitute the primary consumer lending segments. The loan portfolio in 3Q25 showed increases in auto and consumer loans year-over-year. This was partially offset by a decrease in residential mortgage loans in 3Q25. The bank also noted a moderation in auto loan originations in the third quarter of 2025. New loan production in 2Q25 was $783.7 million, which then moderated to $623.9 million in 3Q25.

The composition of core deposits at the end of 2Q25 showed specific trends:

• Higher commercial and government balances.
• Lower retail balances.
• Higher time and savings deposit balances, partially offset by lower demand deposit balances.

For the most recent quarter, 3Q25, the deposit trends were:

• Lower demand and time deposit balances.
• Higher savings deposit balances.

The bank is actively enhancing its value proposition for these segments through technology, including launching the Oriental Marketplace in 2Q25, an online feature offering exclusive discounts to customers.

Finance: draft 13-week cash view by Friday.

OFG Bancorp (OFG) - Canvas Business Model: Cost Structure

You're looking at the core costs that drive OFG Bancorp's operations as of late 2025. For a bank like OFG Bancorp, the cost structure is heavily weighted toward funding costs and personnel, which is what we see in the Q3 2025 figures.

The single largest component of the direct cost of funds is the Interest expense on deposits and borrowings. For the third quarter of 2025, this figure totaled $45.4 million. This reflects the cost of funding their balance sheet, which includes both customer deposits and wholesale funding sources, in the prevailing rate environment.

Operating expenses, or Non-Interest Expense, totaled $96.5 million for OFG Bancorp in Q3 2025. This category is where you find the costs associated with running the business day-to-day, which we can break down further.

Personnel and compensation costs are a significant fixed-to-semi-variable cost. The line item for Compensation and employee benefits in Q3 2025 was $39,836 thousand. This amount covers salaries, benefits, and associated payroll taxes, like the seasonal FICA expenses you mentioned, for the full-time equivalent employees. Honestly, for a bank focused on digital transformation, you'd expect this to be a key area of investment and cost control.

The costs related to running the physical and digital infrastructure are also material. You can see a breakdown of some of these operational costs below:

Cost Category (Q3 2025)	Amount (USD Thousands)
Compensation and employee benefits	39,836
General and administrative expenses	42,239
Occupancy, equipment and infrastructure costs	14,994
Foreclosed real estate and other repossessed assets expenses (net)	(521)

The Technology and strategic investment expenses are clearly visible within the reported changes. OFG Bancorp specifically noted $1.1 million in strategic investments in technology, people, and process improvement during Q3 2025. This aligns with their stated focus on their Digital First strategy and expanding AI-driven tools.

For General and administrative expenses, the reported figure for Q3 2025 was $42,239 thousand. This category bundles many overhead items, but the press release highlighted that a portion of the sequential change was due to $1.1 million related to higher business activity and marketing efforts. This suggests that as the bank pushes its marketing for products like the Libre and Elite accounts, this line item absorbs those variable costs.

Finally, the cost set aside to cover potential loan losses is the Provision for credit losses. For the third quarter of 2025, OFG Bancorp recorded a Total Provision for Credit Losses of $28.3 million. This was up from $21.7 million in the prior quarter, reflecting factors like increased loan volume and specific reserves on commercial loans. This is a critical, forward-looking cost that directly impacts net income.

Here's a quick look at the key expense drivers for the quarter:

• Interest expense on deposits and borrowings: $45.4 million.
• Personnel and compensation costs (Compensation and employee benefits): $39.836 million.
• General and administrative expenses: $42.239 million.
• Provision for credit losses: $28.3 million.
• Technology and strategic investment expenses: $1.1 million.

Finance: draft 13-week cash view by Friday.

OFG Bancorp (OFG) - Canvas Business Model: Revenue Streams

You're looking at the core ways OFG Bancorp (OFG) brings in money as of late 2025. It's heavily weighted toward traditional banking income, but there are other important pieces, too.

The primary engine remains the spread between what the bank earns on its assets and what it pays out on its liabilities. This is the Net Interest Income (NII), which for the third quarter of 2025 was $154.7 million, calculated by taking Total Interest Income of $200.1 million and subtracting Total Interest Expense of $45.4 million. OFG Bancorp (OFG) maintained a robust Net Interest Margin of 5.24% in Q3 2025.

Here's a quick look at the major revenue drivers for the third quarter of 2025:

Revenue Component	Q3 2025 Amount (in millions)
Total Interest Income	$200.1
Total Interest Expense	$45.4
Net Interest Income (Calculated)	$154.7
Total Banking & Financial Service Revenues (Non-Interest Income)	$29.3
Other Income (Includes OFG Ventures Gains)	$2.2

The non-interest income side shows contributions from fee-based services. You see this broken down in the table above, but let's look closer at the components that make up the non-interest revenue sources.

• Total Interest Income from loans and investments was $200.1 million in Q3 2025.
• Non-interest income from banking and financial services totaled $29.3 million in Q3 2025.
• Other Income was $2.2 million for the quarter.

The wealth management and insurance premium revenues flow through these non-interest lines, supported by subsidiaries like Oriental Financial Services and Oriental Insurance. Specifically, the gains from OFG Ventures investments in fintech funds were included within that Other Income figure of $2.2 million. That's how they capture upside from their strategic technology bets.

For context on the banking services revenue, the Total Banking & Financial Service Revenues figure of $29.3 million compares to $30.2 million in Q2 2025. This sequential change was partly due to a decline in mortgage banking revenues because of an MSR (Mortgage Servicing Rights) valuation change. Also, the bank declared a regular quarterly cash dividend of $0.30 per common share for the quarter ending September 30, 2025.