Rimini Street, Inc. (RMNI): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el panorama competitivo del soporte de software empresarial, Rimini Street, Inc. (RMNI) ha forjado un nicho único al desafiar los modelos tradicionales de mantenimiento de proveedores. Con un enfoque revolucionario que promete Costos de soporte 50% más bajos Y una flexibilidad incomparable, esta empresa innovadora ha transformado la forma en que las organizaciones administran sus ecosistemas críticos de software. Al ofrecer un apoyo personalizado y integral en múltiples plataformas y eliminar actualizaciones obligatorias, Rimini Street ofrece una alternativa convincente para las empresas que buscan soluciones de TI más estratégicas y rentables que prioricen sus necesidades tecnológicas específicas y restricciones financieras.

Rimini Street, Inc. (RMNI) - Modelo de negocios: asociaciones clave

Proveedores de software empresarial

Rimini Street mantiene asociaciones estratégicas con los principales proveedores de software empresarial, específicamente:

Proveedor	Detalles de la asociación	Cobertura de soporte
SAVIA	Soporte de software empresarial de terceros	ECC, S/4HANA, objetos comerciales
Oráculo	Servicios de soporte independientes	Suite de negocios electrónicos, PeopleSoft, Siebel

Soporte de TI y consultoría de terceros

Rimini Street colabora con múltiples organizaciones de consultoría de TI:

• Redes de consultoría de tecnología global
• Proveedores de servicios de TI regionales
• Firmas de asesoramiento de tecnología independiente

Integradores de sistemas globales

Las asociaciones de integración del sistema clave incluyen:

Integrador	Enfoque de colaboración
Acentuar	Estrategias de migración de software empresarial
Deloitte	Consultoría de transformación digital

Proveedores de software independientes (ISV)

Rimini Street se asocia con numerosos ISV en varios dominios tecnológicos:

• Especialistas en migración de la nube
• Desarrolladores de aplicaciones empresariales
• Proveedores de software de ciberseguridad

Impacto de ingresos de la asociación para 2023: $ 401.4 millones ingresos totales

Rimini Street, Inc. (RMNI) - Modelo de negocios: actividades clave

Soporte y mantenimiento de software empresarial

Rimini Street ofrece Servicios de apoyo premium para plataformas de software empresarial. A partir del tercer trimestre de 2023, la compañía apoyó el software para 2.461 clientes empresariales globales en varias industrias.

Métricas de soporte de software	2023 datos
Total de clientes empresariales	2,461
Tiempo de respuesta de soporte promedio	Menos de 30 minutos
Cobertura de soporte global	24/7/365

Servicios de soporte de software de terceros

Rimini Street ofrece soporte integral para múltiples plataformas de software empresarial, que incluyen:

• Oráculo
• SAVIA
• Microsoft
• Salesforce

Consultoría de transformación digital

La compañía proporciona servicios de consultoría estratégica con Experiencia de transformación digital especializada. En 2023, Rimini Street ejecutó iniciativas de transformación digital para 237 clientes empresariales.

Servicios de transformación digital	2023 métricas
Proyectos de transformación total	237
Duración promedio del proyecto	6-9 meses

Optimización de licencia de software

Rimini Street ayuda a las empresas a optimizar las estrategias de licencia de software, lo que potencialmente reduce los costos de mantenimiento hasta en un 50%.

• Auditorías de licencia integral
• Estrategias de reducción de costos
• Gestión de cumplimiento

Defensa de litigios de propiedad intelectual

Rimini Street ofrece estrategias legales de apoyo y defensa contra posibles litigios de proveedores de software. La compañía ha defendido con éxito múltiples desafíos legales de los principales proveedores de software.

Métricas de defensa de litigios	2023 datos
Casos legales defendidos	12
Tasa de éxito	91.7%

Rimini Street, Inc. (RMNI) - Modelo de negocios: recursos clave

Profesionales de soporte técnico altamente calificado

A partir del cuarto trimestre de 2023, Rimini Street empleaba a 1.547 empleados en el total a nivel mundial. La compañía mantiene una fuerza laboral especializada con un nivel de experiencia técnica promedio de más de 15 años en soporte de software empresarial.

Categoría de empleado	Número de empleados
Personal de apoyo técnico	678
Ingenieros senior globales	342
Analistas de software	287

Metodología de apoyo patentado

La metodología de apoyo única de Rimini Street incluye:

• Tiempo de respuesta inicial de 15 minutos ultra sensible a
• Ingenieros de nivel superior primario y de respaldo dedicados
• Planes de soporte personalizados para clientes empresariales

Plataforma de soporte digital avanzado

La infraestructura de soporte digital de la compañía incluye un sistema de resolución de boletos y boletos patentados con las siguientes métricas:

Métrica de plataforma	Actuación
Tiempo de resolución de emisión promedio	4.2 horas
Interacciones de soporte anual	78,500+
Tiempo de actividad de la plataforma	99.97%

Amplia base de conocimiento de software

Rimini Street mantiene un repositorio integral de conocimiento de software que cubre múltiples plataformas de software empresarial.

• Soluciones totales documentadas: 42,670
• Cobertura en más de 25 plataformas de software empresarial
• Actualizaciones de la base de conocimiento anual: más de 15,000

Equipo legal de propiedad intelectual

Los recursos legales de la Compañía incluyen experiencia especializada en propiedad intelectual:

Recurso legal	Cantidad
Abogados de IP internos	12
Consultores legales externos	28
Presupuesto legal anual	$ 4.3 millones

Rimini Street, Inc. (RMNI) - Modelo de negocio: propuestas de valor

Estrategia de reducción de costos

Costos de soporte total 50% más bajos

Categoría de costos	Fijación de precios de proveedores	Precios de la calle Rimini	Porcentaje de ahorro
Tarifas de apoyo anual	$100,000	$50,000	50%
Gastos de actualización	$75,000	$0	100%

Capacidades de respuesta de apoyo

Tiempos de respuesta más rápidos y apoyo personalizado

• Tiempo de respuesta inicial de 15 minutos
• Ingeniero de apoyo de nivel superior nombrado
• Resolución promedio de boletos de soporte: 2.5 días

Mantenimiento del sistema heredado

Servicios de mantenimiento de software extendido

Sistema de software	Duración de soporte	Plataformas compatibles
Oráculo	Mínimo 15 años	Múltiples versiones empresariales
SAVIA	Mínimo 15 años	Múltiples versiones empresariales

Estrategia de eliminación de actualización

No hay actualizaciones anuales obligatorias

• Elimina las actualizaciones de software forzado
• Permite a los clientes mantener entornos de software estables
• Reduce los costos de implementación

Soporte multiplataforma

Ecosistema integral de soporte de software

Categoría de plataforma	Sistemas compatibles	Porcentaje de cobertura
Planificación de recursos empresariales	Oracle, SAP, Salesforce	95%
Gestión de bases de datos	Oracle, Microsoft SQL	90%

Rimini Street, Inc. (RMNI) - Modelo de negocios: relaciones con los clientes

Gestión de cuentas dedicada

A partir del cuarto trimestre de 2023, Rimini Street ofrece Gestión de cuentas dedicada a nivel empresarial a 2.947 clientes empresariales globales en múltiples industrias.

Métrica de gestión de cuentas	2023 datos
Total de clientes empresariales	2,947
Tasa de retención de cliente promedio	92%
Relación promedio de administrador de cuenta a cliente	1:15

Soporte técnico global 24/7

Rimini Street opera un Infraestructura de soporte técnico global Con las siguientes capacidades:

• Soporte disponible en 22 idiomas
• Centros de soporte técnico en 4 regiones globales
• Tiempo de respuesta promedio bajo 10 minutos

Portal de soporte al cliente en línea

La plataforma de soporte en línea de la compañía incluye:

Característica de portal	Especificación
Artículos de la base de conocimiento total	4,872
Usuarios mensuales de portal activo	1,653
Tasa de resolución de autoservicio	68%

Recomendaciones de mantenimiento de software proactivo

Rimini Street ofrece Recomendaciones de mantenimiento avanzado a través de:

• Evaluaciones de salud trimestrales del sistema
• Alertas de mantenimiento predictivo
• Análisis de ruta de actualización personalizada

Estrategias de soporte empresarial personalizadas

Estrategias de apoyo adaptadas a necesidades empresariales específicas en varios sectores:

Segmento de la industria	Nivel de personalización
Fabricación	Alto
Servicios financieros	Muy alto
Cuidado de la salud	Alto
Sector público	Medio

Rimini Street, Inc. (RMNI) - Modelo de negocios: canales

Equipo de ventas directas

A partir del cuarto trimestre de 2023, Rimini Street empleó a 374 profesionales de ventas a nivel mundial. Cuota de ventas anual promedio por representante: $ 1.2 millones.

Métrica del equipo de ventas	Valor
Representantes de ventas totales	374
Cuota de ventas anual promedio	$1,200,000
Regiones de ventas globales	América del Norte, Europa, Asia-Pacífico

Sitio web corporativo

Tráfico del sitio web para Riministreet.com en 2023: 425,000 visitantes mensuales únicos. Tasa de conversión: 2.7%.

Campañas de marketing digital

• Gasto anual de marketing digital: $ 8.3 millones
• Presupuesto publicitario de pago por clic: $ 3.2 millones
• Inversión en marketing en redes sociales: $ 1.5 millones

Conferencias de la industria y ferias comerciales

Tipo de evento	Participación anual	Costo promedio
Conferencias tecnológicas	18	$250,000
Muestra de software empresarial	12	$180,000

Referencias de asociación estratégica

Asociaciones estratégicas activas en 2023: 47 firmas de tecnología y consultoría. Contribución de ingresos de referencia: 22% de los ingresos anuales totales.

Categoría de asociación	Número de socios	Ingreso de referencia
Socios tecnológicos	28	$ 42.6 millones
Socios consultores	19	$ 27.4 millones

Rimini Street, Inc. (RMNI) - Modelo de negocios: segmentos de clientes

Grandes organizaciones empresariales

A partir del cuarto trimestre de 2023, Rimini Street atiende a 2.650 clientes empresariales globales en múltiples industrias. El valor contrato anual promedio para las grandes organizaciones empresariales es de $ 108,000.

Segmento de la industria	Número de clientes	Valor anual promedio del contrato
Fabricación	425	$112,500
Servicios financieros	350	$135,000
Cuidado de la salud	275	$98,000

Compañías del mercado medio

Rimini Street admite 1,150 compañías del mercado medio con un valor contrato anual promedio de $ 45,000.

• Sector tecnológico Clientes del mercado medio: 310
• Clientes minoristas del mercado medio: 220
• Servicios profesionales Clientes del mercado medio: 180

Corporaciones globales

Las corporaciones globales representan el 40% de la base total de clientes de Rimini Street, con 1,060 clientes. El valor contrato anual promedio para las corporaciones globales es de $ 250,000.

Región geográfica	Número de clientes corporativos globales	Porcentaje de clientes totales
América del norte	520	49%
Europa	310	29%
Asia Pacífico	230	22%

Agencias gubernamentales

Rimini Street atiende a 180 agencias gubernamentales con un valor de contrato anual promedio de $ 75,000.

• Clientes del gobierno federal: 85
• Clientes del gobierno estatal y local: 65
• Clientes del gobierno internacional: 30

Instituciones educativas

Las instituciones educativas comprenden 160 clientes con un valor de contrato anual promedio de $ 38,000.

Tipo de institución	Número de clientes	Valor anual promedio del contrato
Universidades	95	$52,000
Colegios comunitarios	45	$25,000
Instituciones de investigación	20	$65,000

Rimini Street, Inc. (RMNI) - Modelo de negocio: Estructura de costos

Salarios de personal de soporte técnico

A partir del año fiscal 2023, Rimini Street reportó costos totales de personal de $ 180.4 millones, con una porción significativa asignada al personal de soporte técnico.

Categoría de personal	Costo anual (2023)
Gastos totales de personal	$ 180.4 millones
Salarios del personal de soporte técnico	Aproximadamente $ 85.2 millones

Inversiones de investigación y desarrollo

Rimini Street invirtió $ 36.5 millones en gastos de I + D para el año que finaliza el 31 de diciembre de 2023.

Categoría de gastos de I + D	Inversión anual
Gastos totales de I + D	$ 36.5 millones
Desarrollo de software	$ 24.3 millones
Iniciativas de innovación	$ 12.2 millones

Gastos de ventas y marketing

Los costos de ventas y marketing para Rimini Street en 2023 totalizaron $ 76.2 millones.

• Compensación del equipo de ventas: $ 42.6 millones
• Gastos de campaña de marketing: $ 22.5 millones
• Costos de adquisición de clientes: $ 11.1 millones

Costos legales y de cumplimiento

Los gastos legales y de cumplimiento para el año fiscal 2023 ascendieron a $ 15.7 millones.

Categoría de cumplimiento	Costo anual
Gastos del departamento legal	$ 9.3 millones
Cumplimiento regulatorio	$ 6.4 millones

Mantenimiento de la infraestructura tecnológica

Los costos de mantenimiento de la infraestructura tecnológica para 2023 fueron de $ 28.6 millones.

• Infraestructura en la nube: $ 12.4 millones
• Mantenimiento de hardware: $ 8.2 millones
• Licencias de software: $ 8.0 millones

Estructura de costos totales para 2023: $ 337.4 millones

Rimini Street, Inc. (RMNI) - Modelo de negocios: flujos de ingresos

Suscripciones anuales de soporte de software

A partir del cuarto trimestre de 2023, Rimini Street reportó ingresos de suscripción de soporte anual de $ 401.1 millones.

Año fiscal	Ingresos de suscripción de soporte anual
2023	$ 401.1 millones
2022	$ 385.9 millones

Contratos de servicio de mantenimiento

Rimini Street genera ingresos a partir de contratos de servicio de mantenimiento de varios años en plataformas de software empresarial.

• Duración promedio del contrato: 3-5 años
• Plataformas de software primarias: Oracle, SAP, Salesforce

Servicios de consultoría y optimización

En 2023, los servicios de consultoría y optimización generaron $ 44.7 millones en ingresos adicionales.

Categoría de servicio	Ganancia
Servicios de aplicaciones empresariales	$ 29.3 millones
Servicios de asesoramiento estratégico	$ 15.4 millones

Ingresos de litigio de litigio

En 2023, Rimini Street recibió $ 24.5 millones de asentamientos de litigios.

Servicios de asesoramiento de licencia de software

Los servicios de asesoramiento de licencia de software contribuyeron con $ 12.6 millones a los ingresos totales en 2023.

Tipo de servicio de asesoramiento	Contribución de ingresos
Optimización de licencias	$ 8.2 millones
Evaluación de cumplimiento	$ 4.4 millones

Rimini Street, Inc. (RMNI) - Canvas Business Model: Value Propositions

You're looking at how Rimini Street, Inc. helps enterprises immediately shift capital from maintenance overhead to strategic growth initiatives. The value proposition centers on tangible financial relief and future-proofing core systems.

Immediate cost savings are a primary driver. Rimini Street clients realize immediate savings of up to 50% off their existing annual software support fees. Furthermore, for SAP clients specifically, the savings on total support costs can reach up to 90%. This direct reduction in operating expenditure is substantial. Here's the quick math: if a client spends $10 million annually on support, a 50% saving frees up $5 million instantly.

The service directly addresses the lifespan of critical software. Rimini Street extends the useful life of existing, customized, and stable ERP releases indefinitely, with specific announcements confirming full support coverage for all SAP ECC 6.0 and S/4HANA releases through the year 2040. This allows organizations to avoid vendor-mandated, costly, and disruptive upgrades, maintaining control over their technology roadmap.

Support delivery is quantified by high client satisfaction and case volume. As of the third quarter of 2025, Rimini Street clients achieved an average client satisfaction rating on support delivery and onboarding services of 4.9 out of 5.0, where 5.0 is rated excellent. During that same quarter, the company closed over 6,500 support cases and delivered over 4,500 tax, legal and regulatory updates to clients across 28 countries. While the specific 10-minute average response time for critical issues wasn't explicitly cited in the latest reports, these metrics demonstrate a high-volume, high-satisfaction service operation.

The financial benefit translates directly into innovation funding. Rimini Street clients, by re-allocating their IT budget savings, have collectively saved $9 billion dollars in IT operating costs, which they are using to self-fund innovation. This unlocked capital is being directed toward emerging technologies like Artificial Intelligence. The company itself is leading this charge by deploying its own Agentic AI ERP innovation solutions.

Agentic AI automation is delivered without forcing costly vendor upgrades. The introduction of Rimini Agentic UX™ provides intelligent, AI-driven automation sitting on top of existing ERP software. This approach delivers persona- and role-based automation with a time-to-value measured in weeks, not months and years. As of early December 2025, this new solution was being implemented across dozens of client projects, with 26 customers deploying the ServiceNow integration specifically. This allows for transformation within the existing IT budget.

You can see a snapshot of the operational scale and client traction supporting these value propositions:

Metric Category	Specific Metric	Latest Reported Value (as of late 2025)
Financial Impact	Total IT Operating Costs Saved by Clients	$9 billion
Support Performance (Q3 2025)	Average Client Satisfaction Rating (out of 5.0)	4.9
Support Volume (Q3 2025)	Support Cases Closed	Over 6,500
System Lifespan Extension	SAP ECC 6.0 & S/4HANA Support End Date	Through 2040
Agentic AI Adoption	Customers Deploying Rimini Agentic UX (ServiceNow)	26

The core value proposition is built on quantifiable financial relief and strategic enablement, which you can see reflected in the operational metrics:

• Immediate annual maintenance fee savings of up to 50%.
• Total SAP support cost savings reaching up to 90%.
• ERP system life extension guaranteed through 2040.
• Client innovation funded by $9 billion in saved operating costs.
• Agentic AI time-to-value measured in weeks.

Finance: draft 13-week cash view by Friday.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Customer Relationships

You're looking at how Rimini Street, Inc. keeps its enterprise clients locked in and happy, which is the core of their recurring revenue model. It's not just about fixing bugs; it's about being a long-term strategic extension of their IT department. The data from late 2025 shows they are managing a large, sophisticated base while maintaining high satisfaction scores.

Dedicated, named Primary Support Engineer (PSE) for personalized service

The cornerstone of the relationship is the dedicated, named Primary Support Engineer (PSE) assigned to each account. This isn't a rotating help desk; it's a single point of contact backed by a global bench of experts and proprietary AI tools for fast, accurate resolution. This model is key for handling the high-touch, mission-critical nature of their clients' customized systems.

When issues arise, the service level agreements (SLAs) are tight. For critical P1 issues, the average response time is stated as less than 2 minutes. This level of responsiveness is what keeps the relationship strong, especially when dealing with complex, customized environments where vendor support might fall short.

Long-term, strategic partner model focused on client IT roadmap and value

Rimini Street, Inc. positions itself as a partner focused on extending the life and value of existing enterprise software, directly countering vendor mandates for costly upgrades. For instance, they extended full support coverage for all SAP ECC 6.0 and S/4HANA releases through the year 2040, giving clients a clear, long-term path without forced migration to S/4HANA on RISE. This longevity is a huge relationship anchor.

The value proposition is tangible, often translating directly into budget reallocation. Clients using a composable ERP strategy with third-party support report achieving above-average performance 83% of the time, compared to just 27% for traditional approaches, according to their research. Furthermore, for SAP clients, they tout immediate savings of up to 50% off annual support fees, with total support cost savings reaching up to 90%.

Here's a quick look at the scale and quality of the client base as of the third quarter of 2025:

Metric	Value (as of Q3 2025)	Context/Comparison
Active Clients	3,155	Up 1.9% from September 30, 2024
Unique Client Count	Data not current for Q3 2025	Q1 2025 was 1,575 unique clients
Fortune 500 Clients	71	As of Q1 2025
Revenue Retention Rate (TTM)	89%	TTM ended September 30, 2025
Client Satisfaction Rating	4.9 out of 5.0	Average rating on support/onboarding services

High-touch, mission-critical support for complex, customized systems

You're dealing with mission-critical systems, so the support needs to be robust. The company closed over 6,500 support cases and delivered over 4,500 tax, legal, and regulatory updates to clients across 28 countries in the third quarter of 2025 alone. This shows the continuous, high-volume nature of the engagement.

The focus on customization is a key relationship differentiator. Support covers customizations at no additional charge, which helps lower daily IT operating costs. When you look at the pain points driving customers to Rimini Street, Inc., you see the need for this high-touch expertise: 63% of surveyed Oracle Database customers cited support costs as too high, and only 16% felt their initial Oracle support engineer was very skilled, often requiring escalation.

Client experience panel discussions to drive product and service evolution

While hard numbers on panel discussions aren't always public, the feedback loop is evident in their operational results. The consistent high client satisfaction rating of 4.9 out of 5.0 across support delivery and onboarding services in both Q1 and Q3 2025 suggests a responsive service evolution. Furthermore, they announced a partnership with Workday to provide Application Management Services, showing they actively evolve their offerings based on client needs to manage and streamline day-to-day operations.

The company also uses client success stories to reinforce the model. For example, one client achieved an 8% reduction in IT operating costs after extending their Oracle EBS support, freeing up resources for factory automation initiatives. This focus on measurable ROI is defintely what solidifies the long-term partnership.

• Dedicated PSE provides personalized, regional support.
• SLAs include <2-minute response for critical P1 issues.
• Support covers customizations at no extra cost.
• Client satisfaction averaged 4.9/5.0 through Q3 2025.
• They support hundreds of SAP ECC 6.0 and S/4HANA clients.

Finance: draft 13-week cash view by Friday.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Channels

You're looking at how Rimini Street, Inc. gets its value proposition-cost savings and innovation enablement-into the hands of its clients. The Channels block here is about reach, and as of late 2025, it's a mix of direct selling muscle and expanding partner networks.

The direct global sales force remains the core engine for landing those large, multi-year contracts. This force is tasked with convincing Fortune Global 100, Fortune 500, and public sector entities to adopt the Rimini Smart Path methodology. The company has signed thousands of contracts with these major organizations, demonstrating the reach of this direct effort. Furthermore, the expansion into the government sector, evidenced by securing a GSA schedule, shows a targeted refinement of this direct channel strategy.

Strategic channel partners are becoming increasingly central to scaling the business beyond the internal sales capacity. These alliances are designed to create sales leverage and contribute significantly to the sales pipeline. For instance, the strategic partnership with American Digital integrates Rimini Street's support with HPE infrastructure, offering a full-stack solution that helps clients save up to 90% on total software maintenance costs. Other key integrations include partnerships with Dayforce to offer Rimini Manage for their HR solutions, and with Merlin Cyber to expand reach within the federal government.

The effectiveness of the entire channel strategy is supported by continuous market education, often through digital means and high-profile investor engagement. The company actively uses survey and analyst reports to show organizations the value in extending ERP lifespans. You can see the focus on market communication by noting the scheduled Analyst and Investor Day on December 3, 2025, where the go-to-market strategy is set to be outlined. The commitment to service quality, a key message delivered through these channels, is reflected in the client satisfaction rating on support and onboarding, which stands at 4.9 out of 5.0.

The operational backbone supporting these channels is truly global. As of the third quarter of 2025, Rimini Street, Inc. served 3,155 active clients globally. International revenue represented 55% of the total revenue for Q3 2025, with U.S. revenue making up the remaining 45%. The company's total employee base, which includes the direct sales force and global support teams, was reported at 2,000 professionals as of September 30, 2025.

Here's a look at the geographic reach and scale as of late 2025:

Metric	Value (as of Q3 2025 or latest reported)	Context
Active Clients	3,155	As of September 30, 2025
Total Employees	2,000	As of September 30, 2025
International Revenue Share (Q3 2025)	55%	International revenue was $57.2 million
U.S. Revenue Share (Q3 2025)	45%	U.S. revenue was $46.3 million
TTM Revenue	$425.96 Million USD	Trailing Twelve Months ending September 30, 2025

The direct sales force and partners are supported by a wide network of subsidiaries, ensuring local presence across key markets. This infrastructure supports the delivery of services that promise significant cost avoidance, allowing clients to reinvest savings into areas like AI innovation.

You can see the specific operational footprint across the globe:

• North America: United States, Canada
• EMEA: France, Germany, Israel, Netherlands, Poland, Sweden, United Kingdom
• APAC: Australia, Hong Kong, India, Japan, Korea, Malaysia, New Zealand, Singapore, Taiwan
• Latin America: Brazil, Mexico
• Middle East: UAE (Dubai)

The channel strategy is clearly focused on embedding the offering through trusted advisors, like American Digital, to scale beyond the internal team. The goal is to make the cost-saving message inseparable from the modernization enabler message when talking to prospects.

Here's a summary of key channel and partnership activities:

Channel/Partner Type	Example/Focus	Reported Benefit/Metric
Direct Sales Force	Securing contracts with Fortune 100/500 and government entities	Thousands of contracts signed
Strategic Channel Partner (Infrastructure)	American Digital (HPE infrastructure integration)	Up to 90% maintenance cost savings for clients
Strategic Channel Partner (Service Integration)	Dayforce (for Rimini Manage)	Expansion of service portfolio reach
Market Education/Events	Analyst and Investor Day (Dec 3, 2025)	Outline of go-to-market strategy
Client Service Quality	Support and Onboarding Performance	4.9/5.0 client satisfaction rating

Finance: review the Q4 2025 channel sales pipeline contribution projections by Friday.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Customer Segments

You're looking at the core groups Rimini Street, Inc. (RMNI) serves to deliver its third-party support, managed services, and Agentic AI ERP innovation solutions. The customer base is intentionally broad, spanning the largest global enterprises down to specialized midmarket players, all united by a need to manage their mission-critical software investments more effectively.

The client roster includes major global entities. Rimini Street, Inc. has secured contracts with organizations that fall within the Global Fortune Global 100 and Fortune 500 lists. These large enterprises, along with midmarket organizations and public sector entities, are the ones realizing the reported billions of US dollars in savings by choosing Rimini Street, Inc. over the original software vendor maintenance programs.

The primary technology focus for these customer segments centers on major enterprise platforms. You'll find clients running mission-critical software from Oracle, SAP, and VMware across the board. For instance, as of late 2025, Rimini Street, Inc. reports supporting hundreds of SAP ECC 6.0 and S/4HANA clients. Furthermore, the company recently hit a milestone, surpassing 100 VMware support contracts signed to date.

The service delivery model is clearly geared toward high satisfaction, which is key for retaining these diverse segments. The average client satisfaction rating on the Company's support delivery and onboarding services was reported at 4.9 out of 5.0 as of the third quarter of 2025.

Here's a snapshot of the key quantitative metrics defining the customer base as of the end of the third quarter of fiscal year 2025:

Segment Metric	Value	Date/Context
Active Client Count	3,155	As of September 30, 2025
Active Client Growth (YoY)	1.9% increase	Compared to September 30, 2024
VMware Support Contracts	Over 100	Milestone achieved by September 2025
SAP Clients Supported	Hundreds	For ECC 6.0 and S/4HANA releases
Client Satisfaction Rating	4.9 out of 5.0	Support delivery and onboarding services, Q3 2025

The geographic distribution of the customer base, based on revenue reporting for the third quarter of 2025, shows a near-even split between the U.S. and international markets. You can see the breakdown below:

• United States revenue share: 45%
• International revenue share: 55%

The public sector and government organizations, both in the U.S. and internationally, form another distinct segment, often looking for ways to extend the life of their existing software investments while managing tight public budgets. The midmarket organizations are specifically targeted for optimizing IT spend, which is a core value proposition for Rimini Street, Inc. services.

The company also tracks client engagement through its backlog, which indicates future committed revenue from these segments. Remaining Performance Obligations (RPO) stood at a record $611.2 million as of September 30, 2025. Finance: draft 13-week cash view by Friday.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Cost Structure

You're looking at the cost base for Rimini Street, Inc. as of late 2025, which is heavily influenced by service delivery personnel, strategic investments in AI, and the recent legal resolution with Oracle. Here's the quick math on where the money is going.

High cost of service delivery, primarily expert engineer salaries and infrastructure

The core cost driver remains the people who deliver the support services. This is reflected in the gross margin performance. For the third quarter ending September 30, 2025, Rimini Street reported a GAAP Gross Margin of 59.9%. This margin was down slightly from 60.7% in Q3 2024, with management attributing the dip primarily to the decline in revenue from Oracle PeopleSoft services as that product line winds down. To be fair, keeping a nearly 60% gross margin while scaling complex engineering talent is a constant balancing act.

Sales and marketing expenses, though being strategically reallocated to CTOs

Sales and marketing (S&M) is a significant operating expense category. For the three months ended June 30, 2025, S&M expenses were $38,020 thousand. The company is clearly investing in its go-to-market engine; global quota-carrying sellers increased to 82 in Q3 2025, up from 73 year-over-year. While the specific dollar amount reallocated directly to CTO-led initiatives isn't itemized, the focus on expanding the sales force suggests a commitment to driving new revenue streams, like the Agentic AI ERP offering.

Research and development investment in Agentic AI ERP solutions

Rimini Street is actively investing in future-proofing its offering through innovation, positioning itself as the Agentic AI ERP company. This investment is visible through product development, such as the launch of Rimini Agentic UX™ in December 2025, an AI-driven user engagement layer for ERP processes. The company has stated that dozens of leading organizations have already launched their Agentic AI ERP projects with them. This strategic investment aims to leverage savings from avoided customer upgrades to fund this new layer of innovation.

Reduced legal costs following the Oracle litigation settlement in 2025

The resolution of the long-running Oracle litigation provided a significant, albeit one-time, financial benefit and reduced future uncertainty costs. On July 9, 2025, Rimini Street received approximately $37.8 million (or $37.9 million per one filing) from Oracle related to previously paid attorneys' fees and costs. This settlement provided a material boost to the cash balance. However, ongoing legal-related costs still exist; for Q3 2025, professional fees and other costs of litigation were $621,000, down from $879,000 in Q3 2024. The settlement also stipulates a wind-down of PeopleSoft support by July 31, 2028, which will structurally change future cost and revenue profiles.

Focus on operational efficiency to maintain a Q3 2025 gross margin of 59.9%

Management is clearly focused on using technology to drive efficiency to offset margin pressure from the PeopleSoft wind-down. The goal is to maintain strong service margins despite revenue shifts. Here is a snapshot of key financial metrics impacting the cost structure and profitability for Q3 2025:

Metric	Q3 2025 Value	Comparison Point
GAAP Gross Margin	59.9%	Down from 60.7% in Q3 2024
Non-GAAP Operating Income	$8.5 million	Down from $13.4 million in Q3 2024
Adjusted EBITDA	$10.1 million	Down from $13.7 million in Q3 2024
Cash & Short-Term Investments (End of Q3)	$108.7 million	Down from $119.5 million in Q3 2024
Litigation Professional Fees (Q3)	$621,000	Down from $879,000 in Q3 2024

Management explicitly noted a focus on deploying AI internally to reduce internal costs. The company also expects to incur additional reorganization costs during the remainder of 2025 as they optimize their model.

You should review the Q4 2025 guidance, which will be shared at the Investor Day on December 3, 2025, to see how these cost trends are expected to evolve into the next fiscal period.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Revenue Streams

You're looking at the core engine of how Rimini Street, Inc. (RMNI) brings in cash as of late 2025. It's almost entirely built around long-term service agreements, which is typical for this kind of enterprise software support model.

The primary revenue driver is subscription revenue from third-party support and managed services. This is the bread and butter, providing that predictable, recurring income stream that analysts love to see. For the third quarter of 2025, this was the overwhelming source of income.

Here's a quick look at the key financial metrics defining these streams for the period ending September 30, 2025:

Metric	Amount/Rate	Period/Context
Total Revenue	$103.4 million	Third Quarter of 2025
Subscription Revenue Percentage	94.5%	Accounted for this portion of Q3 2025 total revenue
Subscription Revenue Amount	$97.8 million	Third Quarter of 2025
Revenue Retention Rate	89%	Trailing Twelve Months ended Q3 2025
Active Clients	3,155	As of September 30, 2025

The reliance on these subscriptions is clear; subscription revenue accounted for 94.5% of total Q3 2025 revenue. That stability is key, especially when you consider the Revenue Retention Rate of 89% for the trailing twelve months ended Q3 2025. If onboarding takes 14+ days, churn risk rises, but an 89% retention rate shows most clients are sticking around for their support renewals.

The company is actively working to diversify this stream through revenue from cross-selling new services like Agentic AI and VMware support. While the core remains Oracle and SAP support, the expansion into new areas is a near-term focus. You see traction here:

• Management cited over 100 VMware support contracts signed across 28 countries.
• The company is the leading third-party support provider for VMware software.
• Agentic AI ERP initiatives saw over two dozen early client engagements.

To be fair, the impact of these newer offerings on the Q3 2025 top line is minimal. The Agentic AI engagements are noted as immaterial in 2025, with monetization expected starting in 2026. Still, the growth in these adjacent services is what management is banking on to offset the mandated wind-down of support services for Oracle's PeopleSoft software products.

Finance: draft 13-week cash view by Friday.