Rimini Street, Inc. (RMNI): Business Model Canvas [Jan-2025 Mis à jour]

Dans le paysage concurrentiel du support logiciel d'entreprise, Rimini Street, Inc. (RMNI) a taillé un créneau unique en contestant les modèles de maintenance traditionnels verrouillés par les fournisseurs. Avec une approche révolutionnaire qui promet 50% de coûts de soutien inférieurs Et une flexibilité inégalée, cette entreprise innovante a transformé la façon dont les organisations gèrent leurs écosystèmes logiciels critiques. En offrant un support complet et complet sur plusieurs plateformes et en éliminant les mises à niveau obligatoires, Rimini Street fournit une alternative convaincante pour les entreprises à la recherche de solutions de soutien informatique plus stratégiques et rentables qui privilégient leurs besoins technologiques spécifiques et leurs contraintes financières spécifiques.

Rimini Street, Inc. (RMNI) - Modèle commercial: partenariats clés

Fournisseurs de logiciels d'entreprise

Rimini Street maintient des partenariats stratégiques avec les principaux fournisseurs de logiciels d'entreprise, en particulier:

Fournisseur	Détails du partenariat	Couverture d'assistance
SÈVE	Support logiciel d'entreprise tiers	ECC, S / 4HANA, objets commerciaux
Oracle	Services de support indépendants	Suite de business E, PeopleSoft, Siebel

Cabinets de soutien informatique tiers et de conseil

Rimini Street collabore avec plusieurs organisations de conseil informatique:

• Réseaux de conseil en technologie mondiale
• Fournisseurs de services informatiques régionaux
• Sociétés de conseil en technologie indépendante

Intégrateurs de systèmes mondiaux

Les partenariats clés d'intégration du système comprennent:

Intégrateur	Focus de la collaboration
Accentuation	Stratégies de migration des logiciels d'entreprise
Deloitte	Conseil de transformation numérique

Fournisseurs de logiciels indépendants (ISV)

La rue Rimini s'associe à de nombreux ISV dans divers domaines technologiques:

• Spécialistes de la migration en cloud
• Développeurs d'applications d'entreprise
• Fournisseurs de logiciels de cybersécurité

Impact des revenus de partenariat pour 2023: 401,4 millions de dollars de revenus totaux

Rimini Street, Inc. (RMNI) - Modèle d'entreprise: Activités clés

Prise en charge et maintenance des logiciels d'entreprise

La rue Rimini fournit services de support premium Pour les plateformes logicielles d'entreprise. Au troisième rang 2023, la société a pris en charge le logiciel pour 2 461 clients mondiaux d'entreprise dans diverses industries.

Métriques de support logiciel	2023 données
Total des clients d'entreprise	2,461
Temps de réponse moyen du soutien	Moins de 30 minutes
Couverture mondiale du support	24/7/365

Services de support logiciel tiers

Rimini Street offre une prise en charge complète de plusieurs plateformes logicielles d'entreprise, notamment:

• Oracle
• SÈVE
• Microsoft
• Salesforce

Conseil de transformation numérique

L'entreprise fournit des services de conseil stratégique avec Expertise en transformation numérique spécialisée. En 2023, Rimini Street a exécuté des initiatives de transformation numérique pour 237 clients d'entreprise.

Services de transformation numérique	2023 métriques
Projets de transformation totale	237
Durée moyenne du projet	6-9 mois

Optimisation de licence logicielle

Rimini Street aide les entreprises à optimiser les stratégies de licence de logiciels, réduisant potentiellement les coûts de maintenance jusqu'à 50%.

• Audits de licence complets
• Stratégies de réduction des coûts
• Gestion de la conformité

Défense du contentieux de la propriété intellectuelle

Rimini Street fournit des stratégies de soutien juridique et de défense contre les litiges potentiels des fournisseurs de logiciels. La société a défendu avec succès plusieurs défis juridiques des principaux fournisseurs de logiciels.

Métriques de défense du contentieux	2023 données
Affaires juridiques défendues	12
Taux de réussite	91.7%

Rimini Street, Inc. (RMNI) - Modèle commercial: Ressources clés

Professionnels de support technique hautement qualifié

Au quatrième trimestre 2023, Rimini Street a employé 1 547 employés au total dans le monde. La société maintient une main-d'œuvre spécialisée avec un niveau d'expertise technique moyen de plus de 15 ans dans le support logiciel des entreprises.

Catégorie des employés	Nombre d'employés
Personnel de soutien technique	678
Ingénieurs seniors mondiaux	342
Analystes logiciels	287

Méthodologie de soutien propriétaire

La méthodologie de support unique de Rimini Street comprend:

• Temps de réponse initial de 15 minutes ultra-réactif
• Ingénieurs de niveau supérieur primaires et de sauvegarde dédiés
• Plans d'assistance personnalisés pour les clients d'entreprise

Plateforme de support numérique avancée

L'infrastructure de support numérique de l'entreprise comprend un système de billetterie et de résolution propriétaire avec les mesures suivantes:

Métrique de la plate-forme	Performance
Temps de résolution du problème moyen	4,2 heures
Interactions de soutien annuelles	78,500+
Time de disponibilité de la plate-forme	99.97%

Base de connaissances logicielles étendue

Rimini Street maintient un référentiel de connaissances logicielles complets couvrant plusieurs plates-formes logicielles d'entreprise.

• Solutions totales documentées: 42 670
• Couverture sur plus de 25 plates-formes logicielles d'entreprise
• Mises à jour annuelles de la base de connaissances: 15 000+

Équipe juridique de la propriété intellectuelle

Les ressources juridiques de l'entreprise comprennent une expertise en propriété intellectuelle spécialisée:

Ressource juridique	Quantité
Avocats IP internes	12
Consultants juridiques externes	28
Budget juridique annuel	4,3 millions de dollars

Rimini Street, Inc. (RMNI) - Modèle d'entreprise: propositions de valeur

Stratégie de réduction des coûts

50% de coûts de soutien totaux inférieurs

Catégorie de coûts	Prix ​​du vendeur	Prix ​​de la rue Rimini	Pourcentage d'épargne
Frais de soutien annuels	$100,000	$50,000	50%
Améliorer les dépenses	$75,000	$0	100%

Soutenir les capacités de réponse

Temps de réponse plus rapides et soutien personnalisé

• Temps de réponse initial de 15 minutes
• Ingénieur de support de niveau supérieur nommé
• Résolution moyenne des billets de soutien: 2,5 jours

Maintenance du système hérité

Services de maintenance des logiciels étendus

Système logiciel	Durée du support	Plates-formes prises en charge
Oracle	Minimum 15 ans	Plusieurs versions d'entreprise
SÈVE	Minimum 15 ans	Plusieurs versions d'entreprise

Stratégie d'élimination de mise à niveau

Aucune mise à niveau annuelle obligatoire

• Élimine les mises à niveau des logiciels forcés
• Permet aux clients de maintenir des environnements logiciels stables
• Réduit les coûts de mise en œuvre

Support multiplateforme

Écosystème de support logiciel complet

Catégorie de plate-forme	Systèmes pris en charge	Pourcentage de couverture
Planification des ressources d'entreprise	Oracle, SAP, Salesforce	95%
Gestion de la base de données	Oracle, Microsoft SQL	90%

Rimini Street, Inc. (RMNI) - Modèle d'entreprise: relations avec les clients

Gestion de compte dédiée

Depuis le Q4 2023, la rue Rimini fournit Gestion de compte dédiée au niveau de l'entreprise à 2 947 clients mondiaux d'entreprise dans plusieurs secteurs.

Métrique de gestion du compte	2023 données
Total des clients d'entreprise	2,947
Taux de rétention de la clientèle moyen	92%
Rapport moyen de compte-compte / client	1:15

Support technique mondial 24/7

Rimini Street exploite un Infrastructure mondiale de support technique avec les capacités suivantes:

• Support disponible en 22 langues
• Centres de soutien technique dans 4 régions mondiales
• Temps de réponse moyen en moins de 10 minutes

Portail de support client en ligne

La plate-forme d'assistance en ligne de l'entreprise comprend:

Caractéristique du portail	Spécification
Articles totaux de base de connaissances	4,872
Utilisateurs de portail actif mensuel	1,653
Taux de résolution en libre-service	68%

Recommandations de maintenance des logiciels proactifs

La rue Rimini fournit Recommandations de maintenance avancées à travers:

• Évaluations trimestrielles de la santé du système
• Alertes de maintenance prédictive
• Analyse de la voie de mise à niveau personnalisée

Stratégies de support d'entreprise personnalisées

Soutenir les stratégies adaptées à des besoins en entreprise spécifiques dans divers secteurs:

Segment de l'industrie	Niveau de personnalisation
Fabrication	Haut
Services financiers	Très haut
Soins de santé	Haut
Secteur public	Moyen

Rimini Street, Inc. (RMNI) - Modèle d'entreprise: canaux

Équipe de vente directe

Au quatrième trimestre 2023, Rimini Street a employé 374 professionnels de la vente dans le monde. Quota de vente annuel moyen par représentant: 1,2 million de dollars.

Métrique de l'équipe de vente	Valeur
Représentants des ventes totales	374
Quota de vente annuel moyen	$1,200,000
Régions de vente mondiales	Amérique du Nord, Europe, Asie-Pacifique

Site Web de l'entreprise

Trafic de site Web pour riministreet.com en 2023: 425 000 visiteurs mensuels uniques. Taux de conversion: 2,7%.

Campagnes de marketing numérique

• Dépenses annuelles sur le marketing numérique: 8,3 millions de dollars
• Budget publicitaire de paiement par clic: 3,2 millions de dollars
• Investissement en marketing des médias sociaux: 1,5 million de dollars

Conférences et salons commerciaux de l'industrie

Type d'événement	Participation annuelle	Coût moyen
Conférences technologiques	18	$250,000
Les logiciels d'entreprise montrent	12	$180,000

Partenariat stratégique RÉFÉRATIONS

Partenariats stratégiques actifs en 2023: 47 cabinets de technologie et de conseil. Contribution des revenus de référence: 22% des revenus annuels totaux.

Catégorie de partenariat	Nombre de partenaires	Revenus de référence
Partenaires technologiques	28	42,6 millions de dollars
Partenaires de conseil	19	27,4 millions de dollars

Rimini Street, Inc. (RMNI) - Modèle d'entreprise: segments de clientèle

Grandes organisations d'entreprise

Depuis le quatrième trimestre 2023, la rue Rimini dessert 2 650 clients mondiaux d'entreprise dans plusieurs secteurs. La valeur du contrat annuelle moyenne pour les grandes entreprises est de 108 000 $.

Segment de l'industrie	Nombre de clients	Valeur du contrat annuel moyen
Fabrication	425	$112,500
Services financiers	350	$135,000
Soins de santé	275	$98,000

Entreprises de marché intermédiaire

La rue Rimini soutient 1 150 sociétés de marché intermédiaire avec une valeur de contrat annuelle moyenne de 45 000 $.

• CLIENTS DE MARCHET DE MARCHET DE LA TECHNOLOGE: 310
• CLIENTS DE SARCHET DE MARCHET DE RETRAITE: 220
• Services professionnels Clients du marché intermédiaire: 180

Sociétés mondiales

Les sociétés mondiales représentent 40% de la clientèle totale de Rimini Street, avec 1 060 clients. La valeur du contrat annuelle moyenne pour les sociétés mondiales est de 250 000 $.

Région géographique	Nombre de clients mondiaux	Pourcentage du total des clients
Amérique du Nord	520	49%
Europe	310	29%
Asie-Pacifique	230	22%

Agences gouvernementales

La rue Rimini dessert 180 agences gouvernementales avec une valeur de contrat annuelle moyenne de 75 000 $.

• Clients du gouvernement fédéral: 85
• Clients gouvernementaux et locaux: 65
• Clients gouvernementaux internationaux: 30

Établissements d'enseignement

Les établissements d'enseignement comprennent 160 clients avec une valeur de contrat annuelle moyenne de 38 000 $.

Type d'institution	Nombre de clients	Valeur du contrat annuel moyen
Universités	95	$52,000
Collèges communautaires	45	$25,000
Institutions de recherche	20	$65,000

Rimini Street, Inc. (RMNI) - Modèle d'entreprise: Structure des coûts

Salaires du personnel de soutien technique

Depuis l'exercice 2023, la rue Rimini a déclaré que le total des coûts du personnel de 180,4 millions de dollars, avec une partie importante allouée au personnel de soutien technique.

Catégorie de personnel	Coût annuel (2023)
Total des dépenses du personnel	180,4 millions de dollars
Salaires du personnel de soutien technique	Environ 85,2 millions de dollars

Investissements de recherche et développement

Rimini Street a investi 36,5 millions de dollars dans les dépenses de R&D pour l'année se terminant le 31 décembre 2023.

Catégorie de dépenses de R&D	Investissement annuel
Total des dépenses de R&D	36,5 millions de dollars
Développement de logiciels	24,3 millions de dollars
Initiatives d'innovation	12,2 millions de dollars

Dépenses de vente et de marketing

Les frais de vente et de marketing pour Rimini Street en 2023 ont totalisé 76,2 millions de dollars.

• Compensation de l'équipe de vente: 42,6 millions de dollars
• Frais de campagne de marketing: 22,5 millions de dollars
• Coûts d'acquisition des clients: 11,1 millions de dollars

Frais juridiques et de conformité

Les dépenses juridiques et de conformité pour l'exercice 2023 s'élevaient à 15,7 millions de dollars.

Catégorie de conformité	Coût annuel
Dépenses du service juridique	9,3 millions de dollars
Conformité réglementaire	6,4 millions de dollars

Maintenance des infrastructures technologiques

Les coûts de maintenance des infrastructures technologiques pour 2023 étaient de 28,6 millions de dollars.

• Infrastructure cloud: 12,4 millions de dollars
• Maintenance matérielle: 8,2 millions de dollars
• Licence de logiciel: 8,0 millions de dollars

Structure totale des coûts pour 2023: 337,4 millions de dollars

Rimini Street, Inc. (RMNI) - Modèle d'entreprise: Strots de revenus

Abonnements annuels de support logiciel

Au quatrième trimestre 2023, la rue Rimini a rapporté des revenus annuels d'abonnement de soutien de 401,1 millions de dollars.

Exercice fiscal	Revenus de sous-abonnement annuels
2023	401,1 millions de dollars
2022	385,9 millions de dollars

Contrats de services de maintenance

La rue Rimini génère des revenus à partir de contrats de service de maintenance pluriannuel sur les plateformes logicielles d'entreprise.

• Durée du contrat moyen: 3-5 ans
• Plateformes logicielles principales: Oracle, SAP, Salesforce

Services de conseil et d'optimisation

En 2023, les services de conseil et d'optimisation ont généré 44,7 millions de dollars de revenus supplémentaires.

Catégorie de service	Revenu
Services d'application d'entreprise	29,3 millions de dollars
Services de conseil stratégique	15,4 millions de dollars

Revenus de règlement des litiges

En 2023, la rue Rimini a reçu 24,5 millions de dollars de règlements de litige.

Services de conseil en licence de logiciel

Software Licence Advisory Services a contribué à 12,6 millions de dollars au total des revenus en 2023.

Type de service consultatif	Contribution des revenus
Optimisation de licence	8,2 millions de dollars
Évaluation de la conformité	4,4 millions de dollars

Rimini Street, Inc. (RMNI) - Canvas Business Model: Value Propositions

You're looking at how Rimini Street, Inc. helps enterprises immediately shift capital from maintenance overhead to strategic growth initiatives. The value proposition centers on tangible financial relief and future-proofing core systems.

Immediate cost savings are a primary driver. Rimini Street clients realize immediate savings of up to 50% off their existing annual software support fees. Furthermore, for SAP clients specifically, the savings on total support costs can reach up to 90%. This direct reduction in operating expenditure is substantial. Here's the quick math: if a client spends $10 million annually on support, a 50% saving frees up $5 million instantly.

The service directly addresses the lifespan of critical software. Rimini Street extends the useful life of existing, customized, and stable ERP releases indefinitely, with specific announcements confirming full support coverage for all SAP ECC 6.0 and S/4HANA releases through the year 2040. This allows organizations to avoid vendor-mandated, costly, and disruptive upgrades, maintaining control over their technology roadmap.

Support delivery is quantified by high client satisfaction and case volume. As of the third quarter of 2025, Rimini Street clients achieved an average client satisfaction rating on support delivery and onboarding services of 4.9 out of 5.0, where 5.0 is rated excellent. During that same quarter, the company closed over 6,500 support cases and delivered over 4,500 tax, legal and regulatory updates to clients across 28 countries. While the specific 10-minute average response time for critical issues wasn't explicitly cited in the latest reports, these metrics demonstrate a high-volume, high-satisfaction service operation.

The financial benefit translates directly into innovation funding. Rimini Street clients, by re-allocating their IT budget savings, have collectively saved $9 billion dollars in IT operating costs, which they are using to self-fund innovation. This unlocked capital is being directed toward emerging technologies like Artificial Intelligence. The company itself is leading this charge by deploying its own Agentic AI ERP innovation solutions.

Agentic AI automation is delivered without forcing costly vendor upgrades. The introduction of Rimini Agentic UX™ provides intelligent, AI-driven automation sitting on top of existing ERP software. This approach delivers persona- and role-based automation with a time-to-value measured in weeks, not months and years. As of early December 2025, this new solution was being implemented across dozens of client projects, with 26 customers deploying the ServiceNow integration specifically. This allows for transformation within the existing IT budget.

You can see a snapshot of the operational scale and client traction supporting these value propositions:

Metric Category	Specific Metric	Latest Reported Value (as of late 2025)
Financial Impact	Total IT Operating Costs Saved by Clients	$9 billion
Support Performance (Q3 2025)	Average Client Satisfaction Rating (out of 5.0)	4.9
Support Volume (Q3 2025)	Support Cases Closed	Over 6,500
System Lifespan Extension	SAP ECC 6.0 & S/4HANA Support End Date	Through 2040
Agentic AI Adoption	Customers Deploying Rimini Agentic UX (ServiceNow)	26

The core value proposition is built on quantifiable financial relief and strategic enablement, which you can see reflected in the operational metrics:

• Immediate annual maintenance fee savings of up to 50%.
• Total SAP support cost savings reaching up to 90%.
• ERP system life extension guaranteed through 2040.
• Client innovation funded by $9 billion in saved operating costs.
• Agentic AI time-to-value measured in weeks.

Finance: draft 13-week cash view by Friday.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Customer Relationships

You're looking at how Rimini Street, Inc. keeps its enterprise clients locked in and happy, which is the core of their recurring revenue model. It's not just about fixing bugs; it's about being a long-term strategic extension of their IT department. The data from late 2025 shows they are managing a large, sophisticated base while maintaining high satisfaction scores.

Dedicated, named Primary Support Engineer (PSE) for personalized service

The cornerstone of the relationship is the dedicated, named Primary Support Engineer (PSE) assigned to each account. This isn't a rotating help desk; it's a single point of contact backed by a global bench of experts and proprietary AI tools for fast, accurate resolution. This model is key for handling the high-touch, mission-critical nature of their clients' customized systems.

When issues arise, the service level agreements (SLAs) are tight. For critical P1 issues, the average response time is stated as less than 2 minutes. This level of responsiveness is what keeps the relationship strong, especially when dealing with complex, customized environments where vendor support might fall short.

Long-term, strategic partner model focused on client IT roadmap and value

Rimini Street, Inc. positions itself as a partner focused on extending the life and value of existing enterprise software, directly countering vendor mandates for costly upgrades. For instance, they extended full support coverage for all SAP ECC 6.0 and S/4HANA releases through the year 2040, giving clients a clear, long-term path without forced migration to S/4HANA on RISE. This longevity is a huge relationship anchor.

The value proposition is tangible, often translating directly into budget reallocation. Clients using a composable ERP strategy with third-party support report achieving above-average performance 83% of the time, compared to just 27% for traditional approaches, according to their research. Furthermore, for SAP clients, they tout immediate savings of up to 50% off annual support fees, with total support cost savings reaching up to 90%.

Here's a quick look at the scale and quality of the client base as of the third quarter of 2025:

Metric	Value (as of Q3 2025)	Context/Comparison
Active Clients	3,155	Up 1.9% from September 30, 2024
Unique Client Count	Data not current for Q3 2025	Q1 2025 was 1,575 unique clients
Fortune 500 Clients	71	As of Q1 2025
Revenue Retention Rate (TTM)	89%	TTM ended September 30, 2025
Client Satisfaction Rating	4.9 out of 5.0	Average rating on support/onboarding services

High-touch, mission-critical support for complex, customized systems

You're dealing with mission-critical systems, so the support needs to be robust. The company closed over 6,500 support cases and delivered over 4,500 tax, legal, and regulatory updates to clients across 28 countries in the third quarter of 2025 alone. This shows the continuous, high-volume nature of the engagement.

The focus on customization is a key relationship differentiator. Support covers customizations at no additional charge, which helps lower daily IT operating costs. When you look at the pain points driving customers to Rimini Street, Inc., you see the need for this high-touch expertise: 63% of surveyed Oracle Database customers cited support costs as too high, and only 16% felt their initial Oracle support engineer was very skilled, often requiring escalation.

Client experience panel discussions to drive product and service evolution

While hard numbers on panel discussions aren't always public, the feedback loop is evident in their operational results. The consistent high client satisfaction rating of 4.9 out of 5.0 across support delivery and onboarding services in both Q1 and Q3 2025 suggests a responsive service evolution. Furthermore, they announced a partnership with Workday to provide Application Management Services, showing they actively evolve their offerings based on client needs to manage and streamline day-to-day operations.

The company also uses client success stories to reinforce the model. For example, one client achieved an 8% reduction in IT operating costs after extending their Oracle EBS support, freeing up resources for factory automation initiatives. This focus on measurable ROI is defintely what solidifies the long-term partnership.

• Dedicated PSE provides personalized, regional support.
• SLAs include <2-minute response for critical P1 issues.
• Support covers customizations at no extra cost.
• Client satisfaction averaged 4.9/5.0 through Q3 2025.
• They support hundreds of SAP ECC 6.0 and S/4HANA clients.

Finance: draft 13-week cash view by Friday.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Channels

You're looking at how Rimini Street, Inc. gets its value proposition-cost savings and innovation enablement-into the hands of its clients. The Channels block here is about reach, and as of late 2025, it's a mix of direct selling muscle and expanding partner networks.

The direct global sales force remains the core engine for landing those large, multi-year contracts. This force is tasked with convincing Fortune Global 100, Fortune 500, and public sector entities to adopt the Rimini Smart Path methodology. The company has signed thousands of contracts with these major organizations, demonstrating the reach of this direct effort. Furthermore, the expansion into the government sector, evidenced by securing a GSA schedule, shows a targeted refinement of this direct channel strategy.

Strategic channel partners are becoming increasingly central to scaling the business beyond the internal sales capacity. These alliances are designed to create sales leverage and contribute significantly to the sales pipeline. For instance, the strategic partnership with American Digital integrates Rimini Street's support with HPE infrastructure, offering a full-stack solution that helps clients save up to 90% on total software maintenance costs. Other key integrations include partnerships with Dayforce to offer Rimini Manage for their HR solutions, and with Merlin Cyber to expand reach within the federal government.

The effectiveness of the entire channel strategy is supported by continuous market education, often through digital means and high-profile investor engagement. The company actively uses survey and analyst reports to show organizations the value in extending ERP lifespans. You can see the focus on market communication by noting the scheduled Analyst and Investor Day on December 3, 2025, where the go-to-market strategy is set to be outlined. The commitment to service quality, a key message delivered through these channels, is reflected in the client satisfaction rating on support and onboarding, which stands at 4.9 out of 5.0.

The operational backbone supporting these channels is truly global. As of the third quarter of 2025, Rimini Street, Inc. served 3,155 active clients globally. International revenue represented 55% of the total revenue for Q3 2025, with U.S. revenue making up the remaining 45%. The company's total employee base, which includes the direct sales force and global support teams, was reported at 2,000 professionals as of September 30, 2025.

Here's a look at the geographic reach and scale as of late 2025:

Metric	Value (as of Q3 2025 or latest reported)	Context
Active Clients	3,155	As of September 30, 2025
Total Employees	2,000	As of September 30, 2025
International Revenue Share (Q3 2025)	55%	International revenue was $57.2 million
U.S. Revenue Share (Q3 2025)	45%	U.S. revenue was $46.3 million
TTM Revenue	$425.96 Million USD	Trailing Twelve Months ending September 30, 2025

The direct sales force and partners are supported by a wide network of subsidiaries, ensuring local presence across key markets. This infrastructure supports the delivery of services that promise significant cost avoidance, allowing clients to reinvest savings into areas like AI innovation.

You can see the specific operational footprint across the globe:

• North America: United States, Canada
• EMEA: France, Germany, Israel, Netherlands, Poland, Sweden, United Kingdom
• APAC: Australia, Hong Kong, India, Japan, Korea, Malaysia, New Zealand, Singapore, Taiwan
• Latin America: Brazil, Mexico
• Middle East: UAE (Dubai)

The channel strategy is clearly focused on embedding the offering through trusted advisors, like American Digital, to scale beyond the internal team. The goal is to make the cost-saving message inseparable from the modernization enabler message when talking to prospects.

Here's a summary of key channel and partnership activities:

Channel/Partner Type	Example/Focus	Reported Benefit/Metric
Direct Sales Force	Securing contracts with Fortune 100/500 and government entities	Thousands of contracts signed
Strategic Channel Partner (Infrastructure)	American Digital (HPE infrastructure integration)	Up to 90% maintenance cost savings for clients
Strategic Channel Partner (Service Integration)	Dayforce (for Rimini Manage)	Expansion of service portfolio reach
Market Education/Events	Analyst and Investor Day (Dec 3, 2025)	Outline of go-to-market strategy
Client Service Quality	Support and Onboarding Performance	4.9/5.0 client satisfaction rating

Finance: review the Q4 2025 channel sales pipeline contribution projections by Friday.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Customer Segments

You're looking at the core groups Rimini Street, Inc. (RMNI) serves to deliver its third-party support, managed services, and Agentic AI ERP innovation solutions. The customer base is intentionally broad, spanning the largest global enterprises down to specialized midmarket players, all united by a need to manage their mission-critical software investments more effectively.

The client roster includes major global entities. Rimini Street, Inc. has secured contracts with organizations that fall within the Global Fortune Global 100 and Fortune 500 lists. These large enterprises, along with midmarket organizations and public sector entities, are the ones realizing the reported billions of US dollars in savings by choosing Rimini Street, Inc. over the original software vendor maintenance programs.

The primary technology focus for these customer segments centers on major enterprise platforms. You'll find clients running mission-critical software from Oracle, SAP, and VMware across the board. For instance, as of late 2025, Rimini Street, Inc. reports supporting hundreds of SAP ECC 6.0 and S/4HANA clients. Furthermore, the company recently hit a milestone, surpassing 100 VMware support contracts signed to date.

The service delivery model is clearly geared toward high satisfaction, which is key for retaining these diverse segments. The average client satisfaction rating on the Company's support delivery and onboarding services was reported at 4.9 out of 5.0 as of the third quarter of 2025.

Here's a snapshot of the key quantitative metrics defining the customer base as of the end of the third quarter of fiscal year 2025:

Segment Metric	Value	Date/Context
Active Client Count	3,155	As of September 30, 2025
Active Client Growth (YoY)	1.9% increase	Compared to September 30, 2024
VMware Support Contracts	Over 100	Milestone achieved by September 2025
SAP Clients Supported	Hundreds	For ECC 6.0 and S/4HANA releases
Client Satisfaction Rating	4.9 out of 5.0	Support delivery and onboarding services, Q3 2025

The geographic distribution of the customer base, based on revenue reporting for the third quarter of 2025, shows a near-even split between the U.S. and international markets. You can see the breakdown below:

• United States revenue share: 45%
• International revenue share: 55%

The public sector and government organizations, both in the U.S. and internationally, form another distinct segment, often looking for ways to extend the life of their existing software investments while managing tight public budgets. The midmarket organizations are specifically targeted for optimizing IT spend, which is a core value proposition for Rimini Street, Inc. services.

The company also tracks client engagement through its backlog, which indicates future committed revenue from these segments. Remaining Performance Obligations (RPO) stood at a record $611.2 million as of September 30, 2025. Finance: draft 13-week cash view by Friday.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Cost Structure

You're looking at the cost base for Rimini Street, Inc. as of late 2025, which is heavily influenced by service delivery personnel, strategic investments in AI, and the recent legal resolution with Oracle. Here's the quick math on where the money is going.

High cost of service delivery, primarily expert engineer salaries and infrastructure

The core cost driver remains the people who deliver the support services. This is reflected in the gross margin performance. For the third quarter ending September 30, 2025, Rimini Street reported a GAAP Gross Margin of 59.9%. This margin was down slightly from 60.7% in Q3 2024, with management attributing the dip primarily to the decline in revenue from Oracle PeopleSoft services as that product line winds down. To be fair, keeping a nearly 60% gross margin while scaling complex engineering talent is a constant balancing act.

Sales and marketing expenses, though being strategically reallocated to CTOs

Sales and marketing (S&M) is a significant operating expense category. For the three months ended June 30, 2025, S&M expenses were $38,020 thousand. The company is clearly investing in its go-to-market engine; global quota-carrying sellers increased to 82 in Q3 2025, up from 73 year-over-year. While the specific dollar amount reallocated directly to CTO-led initiatives isn't itemized, the focus on expanding the sales force suggests a commitment to driving new revenue streams, like the Agentic AI ERP offering.

Research and development investment in Agentic AI ERP solutions

Rimini Street is actively investing in future-proofing its offering through innovation, positioning itself as the Agentic AI ERP company. This investment is visible through product development, such as the launch of Rimini Agentic UX™ in December 2025, an AI-driven user engagement layer for ERP processes. The company has stated that dozens of leading organizations have already launched their Agentic AI ERP projects with them. This strategic investment aims to leverage savings from avoided customer upgrades to fund this new layer of innovation.

Reduced legal costs following the Oracle litigation settlement in 2025

The resolution of the long-running Oracle litigation provided a significant, albeit one-time, financial benefit and reduced future uncertainty costs. On July 9, 2025, Rimini Street received approximately $37.8 million (or $37.9 million per one filing) from Oracle related to previously paid attorneys' fees and costs. This settlement provided a material boost to the cash balance. However, ongoing legal-related costs still exist; for Q3 2025, professional fees and other costs of litigation were $621,000, down from $879,000 in Q3 2024. The settlement also stipulates a wind-down of PeopleSoft support by July 31, 2028, which will structurally change future cost and revenue profiles.

Focus on operational efficiency to maintain a Q3 2025 gross margin of 59.9%

Management is clearly focused on using technology to drive efficiency to offset margin pressure from the PeopleSoft wind-down. The goal is to maintain strong service margins despite revenue shifts. Here is a snapshot of key financial metrics impacting the cost structure and profitability for Q3 2025:

Metric	Q3 2025 Value	Comparison Point
GAAP Gross Margin	59.9%	Down from 60.7% in Q3 2024
Non-GAAP Operating Income	$8.5 million	Down from $13.4 million in Q3 2024
Adjusted EBITDA	$10.1 million	Down from $13.7 million in Q3 2024
Cash & Short-Term Investments (End of Q3)	$108.7 million	Down from $119.5 million in Q3 2024
Litigation Professional Fees (Q3)	$621,000	Down from $879,000 in Q3 2024

Management explicitly noted a focus on deploying AI internally to reduce internal costs. The company also expects to incur additional reorganization costs during the remainder of 2025 as they optimize their model.

You should review the Q4 2025 guidance, which will be shared at the Investor Day on December 3, 2025, to see how these cost trends are expected to evolve into the next fiscal period.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Revenue Streams

You're looking at the core engine of how Rimini Street, Inc. (RMNI) brings in cash as of late 2025. It's almost entirely built around long-term service agreements, which is typical for this kind of enterprise software support model.

The primary revenue driver is subscription revenue from third-party support and managed services. This is the bread and butter, providing that predictable, recurring income stream that analysts love to see. For the third quarter of 2025, this was the overwhelming source of income.

Here's a quick look at the key financial metrics defining these streams for the period ending September 30, 2025:

Metric	Amount/Rate	Period/Context
Total Revenue	$103.4 million	Third Quarter of 2025
Subscription Revenue Percentage	94.5%	Accounted for this portion of Q3 2025 total revenue
Subscription Revenue Amount	$97.8 million	Third Quarter of 2025
Revenue Retention Rate	89%	Trailing Twelve Months ended Q3 2025
Active Clients	3,155	As of September 30, 2025

The reliance on these subscriptions is clear; subscription revenue accounted for 94.5% of total Q3 2025 revenue. That stability is key, especially when you consider the Revenue Retention Rate of 89% for the trailing twelve months ended Q3 2025. If onboarding takes 14+ days, churn risk rises, but an 89% retention rate shows most clients are sticking around for their support renewals.

The company is actively working to diversify this stream through revenue from cross-selling new services like Agentic AI and VMware support. While the core remains Oracle and SAP support, the expansion into new areas is a near-term focus. You see traction here:

• Management cited over 100 VMware support contracts signed across 28 countries.
• The company is the leading third-party support provider for VMware software.
• Agentic AI ERP initiatives saw over two dozen early client engagements.

To be fair, the impact of these newer offerings on the Q3 2025 top line is minimal. The Agentic AI engagements are noted as immaterial in 2025, with monetization expected starting in 2026. Still, the growth in these adjacent services is what management is banking on to offset the mandated wind-down of support services for Oracle's PeopleSoft software products.

Finance: draft 13-week cash view by Friday.