Rimini Street, Inc. (RMNI): Business Model Canvas

Im Wettbewerbsumfeld des Unternehmenssoftware-Supports hat sich Rimini Street, Inc. (RMNI) eine einzigartige Nische geschaffen, indem es traditionelle, anbietergebundene Wartungsmodelle in Frage stellt. Mit einem revolutionären Ansatz, der verspricht 50 % geringere Supportkosten und beispielloser Flexibilität hat dieses innovative Unternehmen die Art und Weise verändert, wie Unternehmen ihre kritischen Software-Ökosysteme verwalten. Durch personalisierten, umfassenden Support über mehrere Plattformen hinweg und den Wegfall obligatorischer Upgrades bietet Rimini Street eine überzeugende Alternative für Unternehmen, die strategischere, kostengünstigere IT-Supportlösungen suchen, die ihre spezifischen technologischen Anforderungen und finanziellen Einschränkungen in den Vordergrund stellen.

Rimini Street, Inc. (RMNI) – Geschäftsmodell: Wichtige Partnerschaften

Anbieter von Unternehmenssoftware

Rimini Street unterhält strategische Partnerschaften mit großen Anbietern von Unternehmenssoftware, insbesondere:

Anbieter	Einzelheiten zur Partnerschaft	Support-Abdeckung
SAP	Support für Unternehmenssoftware von Drittanbietern	ECC, S/4HANA, Business Objects
Orakel	Unabhängige Supportleistungen	E-Business Suite, PeopleSoft, Siebel

IT-Support- und Beratungsunternehmen von Drittanbietern

Rimini Street arbeitet mit mehreren IT-Beratungsorganisationen zusammen:

• Globale Technologieberatungsnetzwerke
• Regionale IT-Dienstleister
• Unabhängige Technologieberatungsunternehmen

Globale Systemintegratoren

Zu den wichtigsten Partnerschaften zur Systemintegration gehören:

Integrator	Fokus auf Zusammenarbeit
Accenture	Migrationsstrategien für Unternehmenssoftware
Deloitte	Beratung zur digitalen Transformation

Unabhängige Softwareanbieter (ISVs)

Rimini Street arbeitet mit zahlreichen ISVs in verschiedenen Technologiebereichen zusammen:

• Spezialisten für Cloud-Migration
• Entwickler von Unternehmensanwendungen
• Anbieter von Cybersicherheitssoftware

Auswirkung auf den Partnerschaftsumsatz im Jahr 2023: Gesamtumsatz von 401,4 Millionen US-Dollar

Rimini Street, Inc. (RMNI) – Geschäftsmodell: Hauptaktivitäten

Support und Wartung von Unternehmenssoftware

Rimini Street bietet Premium-Supportdienste für Unternehmenssoftwareplattformen. Im dritten Quartal 2023 unterstützte das Unternehmen Software für 2.461 globale Unternehmenskunden aus verschiedenen Branchen.

Software-Support-Metriken	Daten für 2023
Gesamtzahl der Unternehmenskunden	2,461
Durchschnittliche Support-Reaktionszeit	Weniger als 30 Minuten
Globale Support-Abdeckung	24/7/365

Software-Supportdienste von Drittanbietern

Rimini Street bietet umfassenden Support für mehrere Unternehmenssoftwareplattformen, darunter:

• Orakel
• SAP
• Microsoft
• Salesforce

Beratung zur digitalen Transformation

Das Unternehmen erbringt strategische Beratungsdienstleistungen mit Spezialisiertes Fachwissen zur digitalen Transformation. Im Jahr 2023 führte Rimini Street Initiativen zur digitalen Transformation für 237 Unternehmenskunden durch.

Digitale Transformationsdienste	Kennzahlen für 2023
Totale Transformationsprojekte	237
Durchschnittliche Projektdauer	6-9 Monate

Softwarelizenzoptimierung

Rimini Street unterstützt Unternehmen bei der Optimierung von Softwarelizenzierungsstrategien und reduziert so möglicherweise die Wartungskosten um bis zu 50 %.

• Umfassende Lizenzprüfungen
• Strategien zur Kostensenkung
• Compliance-Management

Verteidigung bei Rechtsstreitigkeiten im Bereich des geistigen Eigentums

Rimini Street bietet rechtliche Unterstützung und Verteidigungsstrategien gegen potenzielle Rechtsstreitigkeiten mit Softwareanbietern. Das Unternehmen hat mehrere rechtliche Anfechtungen großer Softwareanbieter erfolgreich abgewehrt.

Kennzahlen zur Prozessverteidigung	Daten für 2023
Rechtsfälle werden verteidigt	12
Erfolgsquote	91.7%

Rimini Street, Inc. (RMNI) – Geschäftsmodell: Schlüsselressourcen

Hochqualifizierte technische Support-Experten

Im vierten Quartal 2023 beschäftigte Rimini Street weltweit insgesamt 1.547 Mitarbeiter. Das Unternehmen verfügt über eine spezialisierte Belegschaft mit einem durchschnittlichen technischen Fachwissen von mehr als 15 Jahren im Bereich Unternehmenssoftware-Support.

Mitarbeiterkategorie	Anzahl der Mitarbeiter
Mitarbeiter des technischen Supports	678
Globale leitende Ingenieure	342
Software-Analysten	287

Proprietäre Support-Methodik

Die einzigartige Support-Methodik von Rimini Street umfasst:

• Extrem reaktionsschnelle erste Reaktionszeit von 15 Minuten
• Engagierte Primär- und Backup-Ingenieure auf leitender Ebene
• Maßgeschneiderte Supportpläne für Unternehmenskunden

Fortschrittliche digitale Supportplattform

Die digitale Support-Infrastruktur des Unternehmens umfasst ein proprietäres Ticketing- und Lösungssystem mit den folgenden Kennzahlen:

Plattformmetrik	Leistung
Durchschnittliche Problemlösungszeit	4,2 Stunden
Jährliche Support-Interaktionen	78,500+
Plattformverfügbarkeit	99.97%

Umfangreiche Software-Wissensdatenbank

Rimini Street unterhält ein umfassendes Software-Wissens-Repository, das mehrere Unternehmenssoftwareplattformen abdeckt.

• Insgesamt dokumentierte Lösungen: 42.670
• Abdeckung über 25 Unternehmenssoftwareplattformen
• Jährliche Aktualisierungen der Wissensdatenbank: 15.000+

Rechtsteam für geistiges Eigentum

Zu den juristischen Ressourcen des Unternehmens gehört spezialisiertes Fachwissen im Bereich des geistigen Eigentums:

Rechtsressource	Menge
Interne IP-Anwälte	12
Externe Rechtsberater	28
Jährliches gesetzliches Budget	4,3 Millionen US-Dollar

Rimini Street, Inc. (RMNI) – Geschäftsmodell: Wertversprechen

Kostensenkungsstrategie

50 % niedrigere Gesamtsupportkosten

Kostenkategorie	Anbieterpreise	Straßenpreise in Rimini	Sparprozentsatz
Jährliche Supportgebühren	$100,000	$50,000	50%
Upgrade-Kosten	$75,000	$0	100%

Support-Reaktionsfähigkeiten

Schnellere Reaktionszeiten und personalisierter Support

• 15 Minuten erste Reaktionszeit
• Ernennung zum Senior-Support-Ingenieur
• Durchschnittliche Support-Ticket-Lösung: 2,5 Tage

Wartung älterer Systeme

Erweiterte Softwarewartungsdienste

Softwaresystem	Supportdauer	Unterstützte Plattformen
Orakel	Mindestens 15 Jahre	Mehrere Unternehmensversionen
SAP	Mindestens 15 Jahre	Mehrere Unternehmensversionen

Upgrade-Eliminierungsstrategie

Keine obligatorischen jährlichen Upgrades

• Eliminiert erzwungene Software-Upgrades
• Ermöglicht Kunden die Aufrechterhaltung stabiler Softwareumgebungen
• Reduziert Implementierungskosten

Plattformübergreifende Unterstützung

Umfassendes Software-Support-Ökosystem

Plattformkategorie	Unterstützte Systeme	Abdeckungsprozentsatz
Unternehmensressourcenplanung	Oracle, SAP, Salesforce	95%
Datenbankverwaltung	Oracle, Microsoft SQL	90%

Rimini Street, Inc. (RMNI) – Geschäftsmodell: Kundenbeziehungen

Dedizierte Kontoverwaltung

Ab dem 4. Quartal 2023 bietet Rimini Street Dedizierte Kontoverwaltung auf Unternehmensebene an 2.947 globale Unternehmenskunden aus verschiedenen Branchen.

Kontoverwaltungsmetrik	Daten für 2023
Gesamtzahl der Unternehmenskunden	2,947
Durchschnittliche Kundenbindungsrate	92%
Durchschnittliches Verhältnis zwischen Account Manager und Kunde	1:15

Weltweiter technischer Support rund um die Uhr

Rimini Street betreibt ein globale technische Support-Infrastruktur mit folgenden Fähigkeiten:

• Support in 22 Sprachen verfügbar
• Technische Supportzentren in 4 globalen Regionen
• Durchschnittliche Antwortzeit unter 10 Minuten

Online-Kundensupport-Portal

Die Online-Supportplattform des Unternehmens umfasst:

Portalfunktion	Spezifikation
Alle Artikel der Wissensdatenbank	4,872
Monatlich aktive Portalbenutzer	1,653
Self-Service-Lösungsrate	68%

Empfehlungen zur proaktiven Softwarewartung

Rimini Street bietet Erweiterte Wartungsempfehlungen durch:

• Vierteljährliche Systemgesundheitsbewertungen
• Warnungen zur vorausschauenden Wartung
• Benutzerdefinierte Upgrade-Pfadanalyse

Maßgeschneiderte Enterprise-Support-Strategien

Unterstützungsstrategien, die auf spezifische Unternehmensanforderungen in verschiedenen Sektoren zugeschnitten sind:

Branchensegment	Anpassungsebene
Herstellung	Hoch
Finanzdienstleistungen	Sehr hoch
Gesundheitswesen	Hoch
Öffentlicher Sektor	Mittel

Rimini Street, Inc. (RMNI) – Geschäftsmodell: Kanäle

Direktvertriebsteam

Im vierten Quartal 2023 beschäftigte Rimini Street weltweit 374 Vertriebsmitarbeiter. Durchschnittliche jährliche Verkaufsquote pro Vertreter: 1,2 Millionen US-Dollar.

Vertriebsteam-Metrik	Wert
Gesamtzahl der Vertriebsmitarbeiter	374
Durchschnittliche jährliche Verkaufsquote	$1,200,000
Globale Vertriebsregionen	Nordamerika, Europa, Asien-Pazifik

Unternehmenswebsite

Website-Verkehr für riministreet.com im Jahr 2023: 425.000 einzelne monatliche Besucher. Conversion-Rate: 2,7 %.

Digitale Marketingkampagnen

• Jährliche Ausgaben für digitales Marketing: 8,3 Millionen US-Dollar
• Pay-per-Click-Werbebudget: 3,2 Millionen US-Dollar
• Investition in Social-Media-Marketing: 1,5 Millionen US-Dollar

Branchenkonferenzen und Messen

Ereignistyp	Jährliche Teilnahme	Durchschnittliche Kosten
Technologiekonferenzen	18	$250,000
Messen für Unternehmenssoftware	12	$180,000

Empfehlungen für strategische Partnerschaften

Aktive strategische Partnerschaften im Jahr 2023: 47 Technologie- und Beratungsunternehmen. Beitrag zum Empfehlungsumsatz: 22 % des gesamten Jahresumsatzes.

Kategorie „Partnerschaft“.	Anzahl der Partner	Empfehlungseinnahmen
Technologiepartner	28	42,6 Millionen US-Dollar
Beratungspartner	19	27,4 Millionen US-Dollar

Rimini Street, Inc. (RMNI) – Geschäftsmodell: Kundensegmente

Große Unternehmensorganisationen

Im vierten Quartal 2023 bedient Rimini Street weltweit 2.650 Unternehmenskunden aus verschiedenen Branchen. Der durchschnittliche jährliche Vertragswert für große Unternehmen beträgt 108.000 US-Dollar.

Branchensegment	Anzahl der Kunden	Durchschnittlicher jährlicher Vertragswert
Herstellung	425	$112,500
Finanzdienstleistungen	350	$135,000
Gesundheitswesen	275	$98,000

Mittelständische Unternehmen

Rimini Street unterstützt 1.150 mittelständische Unternehmen mit einem durchschnittlichen jährlichen Vertragswert von 45.000 US-Dollar.

• Mittelständische Kunden im Technologiesektor: 310
• Einzelhandelskunden im Mittelstand: 220
• Professionelle Dienstleistungen für mittelständische Kunden: 180

Globale Unternehmen

Mit 1.060 Kunden machen globale Unternehmen 40 % des gesamten Kundenstamms von Rimini Street aus. Der durchschnittliche jährliche Vertragswert für globale Unternehmen beträgt 250.000 US-Dollar.

Geografische Region	Anzahl globaler Firmenkunden	Prozentsatz der gesamten Kunden
Nordamerika	520	49%
Europa	310	29%
Asien-Pazifik	230	22%

Regierungsbehörden

Rimini Street beliefert 180 Regierungsbehörden mit einem durchschnittlichen jährlichen Vertragswert von 75.000 US-Dollar.

• Kunden des Bundes: 85
• Kunden aus Bundesstaaten und Kommunen: 65
• Internationale Regierungskunden: 30

Bildungseinrichtungen

Bildungseinrichtungen umfassen 160 Kunden mit einem durchschnittlichen jährlichen Vertragswert von 38.000 US-Dollar.

Institutionstyp	Anzahl der Kunden	Durchschnittlicher jährlicher Vertragswert
Universitäten	95	$52,000
Community Colleges	45	$25,000
Forschungseinrichtungen	20	$65,000

Rimini Street, Inc. (RMNI) – Geschäftsmodell: Kostenstruktur

Gehälter für technisches Supportpersonal

Ab dem Geschäftsjahr 2023 meldete Rimini Street Gesamtpersonalkosten in Höhe von 180,4 Millionen US-Dollar, wobei ein erheblicher Teil für das Personal des technischen Supports aufgewendet wurde.

Personalkategorie	Jährliche Kosten (2023)
Gesamter Personalaufwand	180,4 Millionen US-Dollar
Gehälter für Mitarbeiter im technischen Support	Ungefähr 85,2 Millionen US-Dollar

Forschungs- und Entwicklungsinvestitionen

Rimini Street investierte im Geschäftsjahr bis zum 31. Dezember 2023 36,5 Millionen US-Dollar in Forschungs- und Entwicklungskosten.

F&E-Ausgabenkategorie	Jährliche Investition
Gesamte F&E-Ausgaben	36,5 Millionen US-Dollar
Softwareentwicklung	24,3 Millionen US-Dollar
Innovationsinitiativen	12,2 Millionen US-Dollar

Vertriebs- und Marketingkosten

Die Vertriebs- und Marketingkosten für Rimini Street beliefen sich im Jahr 2023 auf insgesamt 76,2 Millionen US-Dollar.

• Vergütung des Vertriebsteams: 42,6 Millionen US-Dollar
• Ausgaben für Marketingkampagnen: 22,5 Millionen US-Dollar
• Kosten für die Kundenakquise: 11,1 Millionen US-Dollar

Rechts- und Compliance-Kosten

Die Rechts- und Compliance-Kosten für das Geschäftsjahr 2023 beliefen sich auf 15,7 Millionen US-Dollar.

Compliance-Kategorie	Jährliche Kosten
Kosten der Rechtsabteilung	9,3 Millionen US-Dollar
Einhaltung gesetzlicher Vorschriften	6,4 Millionen US-Dollar

Wartung der Technologieinfrastruktur

Die Wartungskosten für die Technologieinfrastruktur beliefen sich im Jahr 2023 auf 28,6 Millionen US-Dollar.

• Cloud-Infrastruktur: 12,4 Millionen US-Dollar
• Hardwarewartung: 8,2 Millionen US-Dollar
• Softwarelizenzierung: 8,0 Millionen US-Dollar

Gesamtkostenstruktur für 2023: 337,4 Millionen US-Dollar

Rimini Street, Inc. (RMNI) – Geschäftsmodell: Einnahmequellen

Jährliche Software-Support-Abonnements

Im vierten Quartal 2023 meldete Rimini Street einen jährlichen Support-Abonnementumsatz von 401,1 Millionen US-Dollar.

Geschäftsjahr	Jährlicher Support-Abonnementumsatz
2023	401,1 Millionen US-Dollar
2022	385,9 Millionen US-Dollar

Wartungsdienstverträge

Rimini Street generiert Einnahmen aus mehrjährigen Wartungsverträgen für alle Unternehmenssoftwareplattformen.

• Durchschnittliche Vertragsdauer: 3-5 Jahre
• Primäre Softwareplattformen: Oracle, SAP, Salesforce

Beratungs- und Optimierungsdienstleistungen

Im Jahr 2023 generierten Beratungs- und Optimierungsdienstleistungen 44,7 Millionen US-Dollar an zusätzlichen Einnahmen.

Servicekategorie	Einnahmen
Unternehmensanwendungsdienste	29,3 Millionen US-Dollar
Strategische Beratungsdienste	15,4 Millionen US-Dollar

Einnahmen aus der Beilegung von Rechtsstreitigkeiten

Im Jahr 2023 erhielt Rimini Street 24,5 Millionen US-Dollar aus der Beilegung von Rechtsstreitigkeiten.

Beratungsdienste für Softwarelizenzen

Beratungsdienste für Softwarelizenzen trugen im Jahr 2023 12,6 Millionen US-Dollar zum Gesamtumsatz bei.

Beratungsdiensttyp	Umsatzbeitrag
Lizenzoptimierung	8,2 Millionen US-Dollar
Compliance-Bewertung	4,4 Millionen US-Dollar

Rimini Street, Inc. (RMNI) - Canvas Business Model: Value Propositions

You're looking at how Rimini Street, Inc. helps enterprises immediately shift capital from maintenance overhead to strategic growth initiatives. The value proposition centers on tangible financial relief and future-proofing core systems.

Immediate cost savings are a primary driver. Rimini Street clients realize immediate savings of up to 50% off their existing annual software support fees. Furthermore, for SAP clients specifically, the savings on total support costs can reach up to 90%. This direct reduction in operating expenditure is substantial. Here's the quick math: if a client spends $10 million annually on support, a 50% saving frees up $5 million instantly.

The service directly addresses the lifespan of critical software. Rimini Street extends the useful life of existing, customized, and stable ERP releases indefinitely, with specific announcements confirming full support coverage for all SAP ECC 6.0 and S/4HANA releases through the year 2040. This allows organizations to avoid vendor-mandated, costly, and disruptive upgrades, maintaining control over their technology roadmap.

Support delivery is quantified by high client satisfaction and case volume. As of the third quarter of 2025, Rimini Street clients achieved an average client satisfaction rating on support delivery and onboarding services of 4.9 out of 5.0, where 5.0 is rated excellent. During that same quarter, the company closed over 6,500 support cases and delivered over 4,500 tax, legal and regulatory updates to clients across 28 countries. While the specific 10-minute average response time for critical issues wasn't explicitly cited in the latest reports, these metrics demonstrate a high-volume, high-satisfaction service operation.

The financial benefit translates directly into innovation funding. Rimini Street clients, by re-allocating their IT budget savings, have collectively saved $9 billion dollars in IT operating costs, which they are using to self-fund innovation. This unlocked capital is being directed toward emerging technologies like Artificial Intelligence. The company itself is leading this charge by deploying its own Agentic AI ERP innovation solutions.

Agentic AI automation is delivered without forcing costly vendor upgrades. The introduction of Rimini Agentic UX™ provides intelligent, AI-driven automation sitting on top of existing ERP software. This approach delivers persona- and role-based automation with a time-to-value measured in weeks, not months and years. As of early December 2025, this new solution was being implemented across dozens of client projects, with 26 customers deploying the ServiceNow integration specifically. This allows for transformation within the existing IT budget.

You can see a snapshot of the operational scale and client traction supporting these value propositions:

Metric Category	Specific Metric	Latest Reported Value (as of late 2025)
Financial Impact	Total IT Operating Costs Saved by Clients	$9 billion
Support Performance (Q3 2025)	Average Client Satisfaction Rating (out of 5.0)	4.9
Support Volume (Q3 2025)	Support Cases Closed	Over 6,500
System Lifespan Extension	SAP ECC 6.0 & S/4HANA Support End Date	Through 2040
Agentic AI Adoption	Customers Deploying Rimini Agentic UX (ServiceNow)	26

The core value proposition is built on quantifiable financial relief and strategic enablement, which you can see reflected in the operational metrics:

• Immediate annual maintenance fee savings of up to 50%.
• Total SAP support cost savings reaching up to 90%.
• ERP system life extension guaranteed through 2040.
• Client innovation funded by $9 billion in saved operating costs.
• Agentic AI time-to-value measured in weeks.

Finance: draft 13-week cash view by Friday.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Customer Relationships

You're looking at how Rimini Street, Inc. keeps its enterprise clients locked in and happy, which is the core of their recurring revenue model. It's not just about fixing bugs; it's about being a long-term strategic extension of their IT department. The data from late 2025 shows they are managing a large, sophisticated base while maintaining high satisfaction scores.

Dedicated, named Primary Support Engineer (PSE) for personalized service

The cornerstone of the relationship is the dedicated, named Primary Support Engineer (PSE) assigned to each account. This isn't a rotating help desk; it's a single point of contact backed by a global bench of experts and proprietary AI tools for fast, accurate resolution. This model is key for handling the high-touch, mission-critical nature of their clients' customized systems.

When issues arise, the service level agreements (SLAs) are tight. For critical P1 issues, the average response time is stated as less than 2 minutes. This level of responsiveness is what keeps the relationship strong, especially when dealing with complex, customized environments where vendor support might fall short.

Long-term, strategic partner model focused on client IT roadmap and value

Rimini Street, Inc. positions itself as a partner focused on extending the life and value of existing enterprise software, directly countering vendor mandates for costly upgrades. For instance, they extended full support coverage for all SAP ECC 6.0 and S/4HANA releases through the year 2040, giving clients a clear, long-term path without forced migration to S/4HANA on RISE. This longevity is a huge relationship anchor.

The value proposition is tangible, often translating directly into budget reallocation. Clients using a composable ERP strategy with third-party support report achieving above-average performance 83% of the time, compared to just 27% for traditional approaches, according to their research. Furthermore, for SAP clients, they tout immediate savings of up to 50% off annual support fees, with total support cost savings reaching up to 90%.

Here's a quick look at the scale and quality of the client base as of the third quarter of 2025:

Metric	Value (as of Q3 2025)	Context/Comparison
Active Clients	3,155	Up 1.9% from September 30, 2024
Unique Client Count	Data not current for Q3 2025	Q1 2025 was 1,575 unique clients
Fortune 500 Clients	71	As of Q1 2025
Revenue Retention Rate (TTM)	89%	TTM ended September 30, 2025
Client Satisfaction Rating	4.9 out of 5.0	Average rating on support/onboarding services

High-touch, mission-critical support for complex, customized systems

You're dealing with mission-critical systems, so the support needs to be robust. The company closed over 6,500 support cases and delivered over 4,500 tax, legal, and regulatory updates to clients across 28 countries in the third quarter of 2025 alone. This shows the continuous, high-volume nature of the engagement.

The focus on customization is a key relationship differentiator. Support covers customizations at no additional charge, which helps lower daily IT operating costs. When you look at the pain points driving customers to Rimini Street, Inc., you see the need for this high-touch expertise: 63% of surveyed Oracle Database customers cited support costs as too high, and only 16% felt their initial Oracle support engineer was very skilled, often requiring escalation.

Client experience panel discussions to drive product and service evolution

While hard numbers on panel discussions aren't always public, the feedback loop is evident in their operational results. The consistent high client satisfaction rating of 4.9 out of 5.0 across support delivery and onboarding services in both Q1 and Q3 2025 suggests a responsive service evolution. Furthermore, they announced a partnership with Workday to provide Application Management Services, showing they actively evolve their offerings based on client needs to manage and streamline day-to-day operations.

The company also uses client success stories to reinforce the model. For example, one client achieved an 8% reduction in IT operating costs after extending their Oracle EBS support, freeing up resources for factory automation initiatives. This focus on measurable ROI is defintely what solidifies the long-term partnership.

• Dedicated PSE provides personalized, regional support.
• SLAs include <2-minute response for critical P1 issues.
• Support covers customizations at no extra cost.
• Client satisfaction averaged 4.9/5.0 through Q3 2025.
• They support hundreds of SAP ECC 6.0 and S/4HANA clients.

Finance: draft 13-week cash view by Friday.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Channels

You're looking at how Rimini Street, Inc. gets its value proposition-cost savings and innovation enablement-into the hands of its clients. The Channels block here is about reach, and as of late 2025, it's a mix of direct selling muscle and expanding partner networks.

The direct global sales force remains the core engine for landing those large, multi-year contracts. This force is tasked with convincing Fortune Global 100, Fortune 500, and public sector entities to adopt the Rimini Smart Path methodology. The company has signed thousands of contracts with these major organizations, demonstrating the reach of this direct effort. Furthermore, the expansion into the government sector, evidenced by securing a GSA schedule, shows a targeted refinement of this direct channel strategy.

Strategic channel partners are becoming increasingly central to scaling the business beyond the internal sales capacity. These alliances are designed to create sales leverage and contribute significantly to the sales pipeline. For instance, the strategic partnership with American Digital integrates Rimini Street's support with HPE infrastructure, offering a full-stack solution that helps clients save up to 90% on total software maintenance costs. Other key integrations include partnerships with Dayforce to offer Rimini Manage for their HR solutions, and with Merlin Cyber to expand reach within the federal government.

The effectiveness of the entire channel strategy is supported by continuous market education, often through digital means and high-profile investor engagement. The company actively uses survey and analyst reports to show organizations the value in extending ERP lifespans. You can see the focus on market communication by noting the scheduled Analyst and Investor Day on December 3, 2025, where the go-to-market strategy is set to be outlined. The commitment to service quality, a key message delivered through these channels, is reflected in the client satisfaction rating on support and onboarding, which stands at 4.9 out of 5.0.

The operational backbone supporting these channels is truly global. As of the third quarter of 2025, Rimini Street, Inc. served 3,155 active clients globally. International revenue represented 55% of the total revenue for Q3 2025, with U.S. revenue making up the remaining 45%. The company's total employee base, which includes the direct sales force and global support teams, was reported at 2,000 professionals as of September 30, 2025.

Here's a look at the geographic reach and scale as of late 2025:

Metric	Value (as of Q3 2025 or latest reported)	Context
Active Clients	3,155	As of September 30, 2025
Total Employees	2,000	As of September 30, 2025
International Revenue Share (Q3 2025)	55%	International revenue was $57.2 million
U.S. Revenue Share (Q3 2025)	45%	U.S. revenue was $46.3 million
TTM Revenue	$425.96 Million USD	Trailing Twelve Months ending September 30, 2025

The direct sales force and partners are supported by a wide network of subsidiaries, ensuring local presence across key markets. This infrastructure supports the delivery of services that promise significant cost avoidance, allowing clients to reinvest savings into areas like AI innovation.

You can see the specific operational footprint across the globe:

• North America: United States, Canada
• EMEA: France, Germany, Israel, Netherlands, Poland, Sweden, United Kingdom
• APAC: Australia, Hong Kong, India, Japan, Korea, Malaysia, New Zealand, Singapore, Taiwan
• Latin America: Brazil, Mexico
• Middle East: UAE (Dubai)

The channel strategy is clearly focused on embedding the offering through trusted advisors, like American Digital, to scale beyond the internal team. The goal is to make the cost-saving message inseparable from the modernization enabler message when talking to prospects.

Here's a summary of key channel and partnership activities:

Channel/Partner Type	Example/Focus	Reported Benefit/Metric
Direct Sales Force	Securing contracts with Fortune 100/500 and government entities	Thousands of contracts signed
Strategic Channel Partner (Infrastructure)	American Digital (HPE infrastructure integration)	Up to 90% maintenance cost savings for clients
Strategic Channel Partner (Service Integration)	Dayforce (for Rimini Manage)	Expansion of service portfolio reach
Market Education/Events	Analyst and Investor Day (Dec 3, 2025)	Outline of go-to-market strategy
Client Service Quality	Support and Onboarding Performance	4.9/5.0 client satisfaction rating

Finance: review the Q4 2025 channel sales pipeline contribution projections by Friday.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Customer Segments

You're looking at the core groups Rimini Street, Inc. (RMNI) serves to deliver its third-party support, managed services, and Agentic AI ERP innovation solutions. The customer base is intentionally broad, spanning the largest global enterprises down to specialized midmarket players, all united by a need to manage their mission-critical software investments more effectively.

The client roster includes major global entities. Rimini Street, Inc. has secured contracts with organizations that fall within the Global Fortune Global 100 and Fortune 500 lists. These large enterprises, along with midmarket organizations and public sector entities, are the ones realizing the reported billions of US dollars in savings by choosing Rimini Street, Inc. over the original software vendor maintenance programs.

The primary technology focus for these customer segments centers on major enterprise platforms. You'll find clients running mission-critical software from Oracle, SAP, and VMware across the board. For instance, as of late 2025, Rimini Street, Inc. reports supporting hundreds of SAP ECC 6.0 and S/4HANA clients. Furthermore, the company recently hit a milestone, surpassing 100 VMware support contracts signed to date.

The service delivery model is clearly geared toward high satisfaction, which is key for retaining these diverse segments. The average client satisfaction rating on the Company's support delivery and onboarding services was reported at 4.9 out of 5.0 as of the third quarter of 2025.

Here's a snapshot of the key quantitative metrics defining the customer base as of the end of the third quarter of fiscal year 2025:

Segment Metric	Value	Date/Context
Active Client Count	3,155	As of September 30, 2025
Active Client Growth (YoY)	1.9% increase	Compared to September 30, 2024
VMware Support Contracts	Over 100	Milestone achieved by September 2025
SAP Clients Supported	Hundreds	For ECC 6.0 and S/4HANA releases
Client Satisfaction Rating	4.9 out of 5.0	Support delivery and onboarding services, Q3 2025

The geographic distribution of the customer base, based on revenue reporting for the third quarter of 2025, shows a near-even split between the U.S. and international markets. You can see the breakdown below:

• United States revenue share: 45%
• International revenue share: 55%

The public sector and government organizations, both in the U.S. and internationally, form another distinct segment, often looking for ways to extend the life of their existing software investments while managing tight public budgets. The midmarket organizations are specifically targeted for optimizing IT spend, which is a core value proposition for Rimini Street, Inc. services.

The company also tracks client engagement through its backlog, which indicates future committed revenue from these segments. Remaining Performance Obligations (RPO) stood at a record $611.2 million as of September 30, 2025. Finance: draft 13-week cash view by Friday.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Cost Structure

You're looking at the cost base for Rimini Street, Inc. as of late 2025, which is heavily influenced by service delivery personnel, strategic investments in AI, and the recent legal resolution with Oracle. Here's the quick math on where the money is going.

High cost of service delivery, primarily expert engineer salaries and infrastructure

The core cost driver remains the people who deliver the support services. This is reflected in the gross margin performance. For the third quarter ending September 30, 2025, Rimini Street reported a GAAP Gross Margin of 59.9%. This margin was down slightly from 60.7% in Q3 2024, with management attributing the dip primarily to the decline in revenue from Oracle PeopleSoft services as that product line winds down. To be fair, keeping a nearly 60% gross margin while scaling complex engineering talent is a constant balancing act.

Sales and marketing expenses, though being strategically reallocated to CTOs

Sales and marketing (S&M) is a significant operating expense category. For the three months ended June 30, 2025, S&M expenses were $38,020 thousand. The company is clearly investing in its go-to-market engine; global quota-carrying sellers increased to 82 in Q3 2025, up from 73 year-over-year. While the specific dollar amount reallocated directly to CTO-led initiatives isn't itemized, the focus on expanding the sales force suggests a commitment to driving new revenue streams, like the Agentic AI ERP offering.

Research and development investment in Agentic AI ERP solutions

Rimini Street is actively investing in future-proofing its offering through innovation, positioning itself as the Agentic AI ERP company. This investment is visible through product development, such as the launch of Rimini Agentic UX™ in December 2025, an AI-driven user engagement layer for ERP processes. The company has stated that dozens of leading organizations have already launched their Agentic AI ERP projects with them. This strategic investment aims to leverage savings from avoided customer upgrades to fund this new layer of innovation.

Reduced legal costs following the Oracle litigation settlement in 2025

The resolution of the long-running Oracle litigation provided a significant, albeit one-time, financial benefit and reduced future uncertainty costs. On July 9, 2025, Rimini Street received approximately $37.8 million (or $37.9 million per one filing) from Oracle related to previously paid attorneys' fees and costs. This settlement provided a material boost to the cash balance. However, ongoing legal-related costs still exist; for Q3 2025, professional fees and other costs of litigation were $621,000, down from $879,000 in Q3 2024. The settlement also stipulates a wind-down of PeopleSoft support by July 31, 2028, which will structurally change future cost and revenue profiles.

Focus on operational efficiency to maintain a Q3 2025 gross margin of 59.9%

Management is clearly focused on using technology to drive efficiency to offset margin pressure from the PeopleSoft wind-down. The goal is to maintain strong service margins despite revenue shifts. Here is a snapshot of key financial metrics impacting the cost structure and profitability for Q3 2025:

Metric	Q3 2025 Value	Comparison Point
GAAP Gross Margin	59.9%	Down from 60.7% in Q3 2024
Non-GAAP Operating Income	$8.5 million	Down from $13.4 million in Q3 2024
Adjusted EBITDA	$10.1 million	Down from $13.7 million in Q3 2024
Cash & Short-Term Investments (End of Q3)	$108.7 million	Down from $119.5 million in Q3 2024
Litigation Professional Fees (Q3)	$621,000	Down from $879,000 in Q3 2024

Management explicitly noted a focus on deploying AI internally to reduce internal costs. The company also expects to incur additional reorganization costs during the remainder of 2025 as they optimize their model.

You should review the Q4 2025 guidance, which will be shared at the Investor Day on December 3, 2025, to see how these cost trends are expected to evolve into the next fiscal period.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Revenue Streams

You're looking at the core engine of how Rimini Street, Inc. (RMNI) brings in cash as of late 2025. It's almost entirely built around long-term service agreements, which is typical for this kind of enterprise software support model.

The primary revenue driver is subscription revenue from third-party support and managed services. This is the bread and butter, providing that predictable, recurring income stream that analysts love to see. For the third quarter of 2025, this was the overwhelming source of income.

Here's a quick look at the key financial metrics defining these streams for the period ending September 30, 2025:

Metric	Amount/Rate	Period/Context
Total Revenue	$103.4 million	Third Quarter of 2025
Subscription Revenue Percentage	94.5%	Accounted for this portion of Q3 2025 total revenue
Subscription Revenue Amount	$97.8 million	Third Quarter of 2025
Revenue Retention Rate	89%	Trailing Twelve Months ended Q3 2025
Active Clients	3,155	As of September 30, 2025

The reliance on these subscriptions is clear; subscription revenue accounted for 94.5% of total Q3 2025 revenue. That stability is key, especially when you consider the Revenue Retention Rate of 89% for the trailing twelve months ended Q3 2025. If onboarding takes 14+ days, churn risk rises, but an 89% retention rate shows most clients are sticking around for their support renewals.

The company is actively working to diversify this stream through revenue from cross-selling new services like Agentic AI and VMware support. While the core remains Oracle and SAP support, the expansion into new areas is a near-term focus. You see traction here:

• Management cited over 100 VMware support contracts signed across 28 countries.
• The company is the leading third-party support provider for VMware software.
• Agentic AI ERP initiatives saw over two dozen early client engagements.

To be fair, the impact of these newer offerings on the Q3 2025 top line is minimal. The Agentic AI engagements are noted as immaterial in 2025, with monetization expected starting in 2026. Still, the growth in these adjacent services is what management is banking on to offset the mandated wind-down of support services for Oracle's PeopleSoft software products.

Finance: draft 13-week cash view by Friday.