Rimini Street, Inc. (RMNI): Modelo de negócios Canvas [Jan-2025 Atualizado]

No cenário competitivo do suporte a software corporativo, a Rimini Street, Inc. (RMNI) criou um nicho único, desafiando os modelos de manutenção tradicionais com bloqueios de fornecedores. Com uma abordagem revolucionária que promete 50% menores custos de suporte E flexibilidade incomparável, esta empresa inovadora transformou como as organizações gerenciam seus ecossistemas críticos de software. Ao oferecer suporte abrangente e personalizado em várias plataformas e eliminar atualizações obrigatórias, a Rimini Street fornece uma alternativa convincente para empresas que buscam soluções de suporte de TI mais estratégicas e econômicas que priorizem suas necessidades tecnológicas e restrições financeiras específicas.

Rimini Street, Inc. (RMNI) - Modelo de negócios: Parcerias -chave

Fornecedores de software corporativo

A Rimini Street mantém parcerias estratégicas com os principais fornecedores de software corporativo, especificamente:

Fornecedor	Detalhes da parceria	Cobertura de suporte
SEIVA	Suporte de software corporativo de terceiros	ECC, S/4Hana, Objetos de Negócios
Oráculo	Serviços de suporte independentes	Suíte de E-Business, Peoplesoft, Siebel

Empresas de suporte e consultoria de TI de terceiros

A Rimini Street colabora com várias organizações de consultoria de TI:

• Redes de consultoria de tecnologia global
• Provedores regionais de serviço de TI
• Empresas de consultoria de tecnologia independentes

Integradores de sistemas globais

Principais parcerias de integração do sistema incluem:

Integrador	Foco de colaboração
Accenture	Estratégias de migração de software corporativo
Deloitte	Consultoria de Transformação Digital

Fornecedores de software independentes (ISVs)

A Rimini Street faz parceria com vários ISVs em vários domínios de tecnologia:

• Especialistas em migração em nuvem
• Desenvolvedores de aplicativos corporativos
• Provedores de software de segurança cibernética

Impacto de receita da parceria para 2023: US $ 401,4 milhões

Rimini Street, Inc. (RMNI) - Modelo de negócios: Atividades -chave

Suporte e manutenção de software corporativo

A Rimini Street oferece Serviços de suporte premium para plataformas de software corporativo. A partir do terceiro trimestre de 2023, a empresa suportou o software para 2.461 clientes corporativos globais em vários setores.

Métricas de suporte de software	2023 dados
Total de clientes corporativos	2,461
Tempo médio de resposta de suporte	Menos de 30 minutos
Cobertura de suporte global	24/7/365

Serviços de suporte de software de terceiros

A Rimini Street oferece suporte abrangente para várias plataformas de software corporativo, incluindo:

• Oráculo
• SEIVA
• Microsoft
• Salesforce

Consultoria de Transformação Digital

A empresa fornece serviços de consultoria estratégica com experiência especializada de transformação digital. Em 2023, a Rimini Street executou iniciativas de transformação digital para 237 clientes corporativos.

Serviços de transformação digital	2023 Métricas
Projetos totais de transformação	237
Duração média do projeto	6-9 meses

Otimização de licença de software

A Rimini Street auxilia as empresas a otimizar estratégias de licenciamento de software, reduzindo potencialmente os custos de manutenção em até 50%.

• Auditorias abrangentes de licença
• Estratégias de redução de custos
• Gerenciamento de conformidade

Defesa de litígios de propriedade intelectual

A Rimini Street fornece estratégias de apoio e defesa legais contra potenciais litígios de fornecedores de software. A empresa defendeu com sucesso vários desafios legais dos principais provedores de software.

Métricas de defesa de litígios	2023 dados
Casos legais defendidos	12
Taxa de sucesso	91.7%

Rimini Street, Inc. (RMNI) - Modelo de negócios: Recursos -chave

Profissionais de suporte técnico altamente qualificado

A partir do quarto trimestre de 2023, a Rimini Street empregou 1.547 funcionários no total. A empresa mantém uma força de trabalho especializada com um nível médio de experiência técnica de mais de 15 anos no suporte de software corporativo.

Categoria de funcionários	Número de funcionários
Equipe de suporte técnico	678
Engenheiros seniores globais	342
Analistas de software	287

Metodologia de suporte proprietário

A metodologia de suporte exclusiva da Rimini Street inclui:

• Tempo de resposta inicial de 15 minutos ultra-responsivo
• Engenheiros de nível sênior primário e de backup dedicados
• Planos de suporte personalizados para clientes corporativos

Plataforma de suporte digital avançado

A infraestrutura de suporte digital da empresa inclui um sistema proprietário de bilhetes e resolução com as seguintes métricas:

Métrica da plataforma	Desempenho
Tempo médio de resolução de emissão	4,2 horas
Interações de suporte anual	78,500+
Tempo de atividade da plataforma	99.97%

Extensa base de conhecimento de software

A Rimini Street mantém um repositório abrangente de conhecimento de software que cobre várias plataformas de software corporativo.

• Total de soluções documentadas: 42.670
• Cobertura em mais de 25 plataformas de software corporativas
• Atualizações anuais da base de conhecimento: 15.000+

Equipe jurídica de propriedade intelectual

Os recursos legais da empresa incluem experiência especializada em propriedade intelectual:

Recurso legal	Quantidade
Advogados IP internos	12
Consultores jurídicos externos	28
Orçamento legal anual	US $ 4,3 milhões

Rimini Street, Inc. (RMNI) - Modelo de negócios: proposições de valor

Estratégia de redução de custos

50% menores custos de suporte total

Categoria de custo	Preço do fornecedor	Preços da rua Rimini	Porcentagem de economia
Taxas anuais de suporte	$100,000	$50,000	50%
Despesas de atualização	$75,000	$0	100%

Suportar recursos de resposta

Tempos de resposta mais rápidos e suporte personalizado

• Tempo de resposta inicial de 15 minutos
• Nomeado engenheiro de suporte de nível sênior
• Resolução média de bilhete de suporte: 2,5 dias

Manutenção do sistema herdado

Serviços estendidos de manutenção de software

Sistema de software	Duração de suporte	Plataformas suportadas
Oráculo	Mínimo 15 anos	Várias versões corporativas
SEIVA	Mínimo 15 anos	Várias versões corporativas

Estratégia de eliminação de atualização

Sem atualizações anuais obrigatórias

• Elimina atualizações de software forçadas
• Permite que os clientes mantenham ambientes de software estáveis
• Reduz os custos de implementação

Suporte de plataforma cruzada

Ecossistema abrangente de suporte de software

Categoria de plataforma	Sistemas suportados	Porcentagem de cobertura
Planejamento de recursos corporativos	Oracle, SAP, Salesforce	95%
Gerenciamento de banco de dados	Oracle, Microsoft SQL	90%

Rimini Street, Inc. (RMNI) - Modelo de Negócios: Relacionamentos do Cliente

Gerenciamento de conta dedicado

A partir do quarto trimestre 2023, a Rimini Street fornece Gerenciamento de contas dedicado no nível da empresa para 2.947 clientes corporativos globais em vários setores.

Métrica de gerenciamento de contas	2023 dados
Total de clientes corporativos	2,947
Taxa média de retenção de clientes	92%
Gerente médio de contas para relação ao cliente	1:15

Suporte técnico global 24/7

Rimini Street opera um Infraestrutura de suporte técnico global Com os seguintes recursos:

• Suporte disponível em 22 idiomas
• Centros de suporte técnico em 4 regiões globais
• Tempo médio de resposta abaixo de 10 minutos

Portal de suporte ao cliente online

A plataforma de suporte on -line da empresa inclui:

Recurso do portal	Especificação
Artigos da Base de Conhecimento Total	4,872
Usuários mensais do portal ativo	1,653
Taxa de resolução de autoatendimento	68%

Recomendações proativas de manutenção de software

A Rimini Street oferece Recomendações avançadas de manutenção através:

• Avaliações trimestrais de saúde do sistema
• Alertas de manutenção preditiva
• Análise de via de atualização personalizada

Estratégias personalizadas de suporte corporativo

As estratégias de suporte adaptadas a necessidades específicas da empresa em vários setores:

Segmento da indústria	Nível de personalização
Fabricação	Alto
Serviços financeiros	Muito alto
Assistência médica	Alto
Setor público	Médio

Rimini Street, Inc. (RMNI) - Modelo de Negócios: Canais

Equipe de vendas diretas

A partir do quarto trimestre 2023, a Rimini Street empregou 374 profissionais de vendas globalmente. Cota média de vendas anual Per Representante: US $ 1,2 milhão.

Métrica da equipe de vendas	Valor
Total de representantes de vendas	374
Cota média de vendas anual	$1,200,000
Regiões de vendas globais	América do Norte, Europa, Ásia-Pacífico

Site corporativo

Tráfego do site para riministret.com em 2023: 425.000 visitantes mensais exclusivos. Taxa de conversão: 2,7%.

Campanhas de marketing digital

• Gastes anuais de marketing digital: US $ 8,3 milhões
• Orçamento de publicidade paga por clique: US $ 3,2 milhões
• Investimento de marketing de mídia social: US $ 1,5 milhão

Conferências e feiras do setor

Tipo de evento	Participação anual	Custo médio
Conferências de Tecnologia	18	$250,000
O software corporativo mostra	12	$180,000

Referências de parceria estratégica

Parcerias estratégicas ativas em 2023: 47 empresas de tecnologia e consultoria. Contribuição da receita de referência: 22% da receita anual total.

Categoria de parceria	Número de parceiros	Receita de referência
Parceiros de tecnologia	28	US $ 42,6 milhões
Parceiros de consultoria	19	US $ 27,4 milhões

Rimini Street, Inc. (RMNI) - Modelo de negócios: segmentos de clientes

Grandes organizações empresariais

A partir do quarto trimestre 2023, a Rimini Street atende 2.650 clientes corporativos globais em vários setores. O valor médio do contrato anual para grandes organizações empresariais é de US $ 108.000.

Segmento da indústria	Número de clientes	Valor médio anual do contrato
Fabricação	425	$112,500
Serviços financeiros	350	$135,000
Assistência médica	275	$98,000

Empresas do mercado intermediário

A Rimini Street suporta 1.150 empresas de mercado intermediário com um valor médio anual do contrato de US $ 45.000.

• Setor de tecnologia Clientes no meio do mercado: 310
• Varejo Clientes do mercado intermediário: 220
• Serviços profissionais Clientes no meio do mercado: 180

Corporações globais

As empresas globais representam 40% da base total de clientes da Rimini Street, com 1.060 clientes. O valor médio anual do contrato para as empresas globais é de US $ 250.000.

Região geográfica	Número de clientes corporativos globais	Porcentagem do total de clientes
América do Norte	520	49%
Europa	310	29%
Ásia -Pacífico	230	22%

Agências governamentais

A Rimini Street atende 180 agências governamentais com um valor médio de contrato anual de US $ 75.000.

• Clientes do governo federal: 85
• Clientes do governo estadual e local: 65
• Clientes do governo internacional: 30

Instituições educacionais

As instituições educacionais compreendem 160 clientes com um valor médio anual do contrato de US $ 38.000.

Tipo de instituição	Número de clientes	Valor médio anual do contrato
Universidades	95	$52,000
Faculdades comunitárias	45	$25,000
Instituições de pesquisa	20	$65,000

Rimini Street, Inc. (RMNI) - Modelo de negócios: estrutura de custos

Salários do pessoal de suporte técnico

No ano fiscal de 2023, a Rimini Street registrou custos totais de pessoal de US $ 180,4 milhões, com uma parcela significativa alocada à equipe de suporte técnico.

Categoria de pessoal	Custo anual (2023)
Total de despesas de pessoal	US $ 180,4 milhões
Salários da equipe de suporte técnico	Aproximadamente US $ 85,2 milhões

Investimentos de pesquisa e desenvolvimento

A Rimini Street investiu US $ 36,5 milhões em despesas de P&D para o ano encerrado em 31 de dezembro de 2023.

Categoria de despesa de P&D	Investimento anual
Despesas totais de P&D	US $ 36,5 milhões
Desenvolvimento de software	US $ 24,3 milhões
Iniciativas de inovação	US $ 12,2 milhões

Despesas de vendas e marketing

Os custos de vendas e marketing da Rimini Street em 2023 totalizaram US $ 76,2 milhões.

• Compensação da equipe de vendas: US $ 42,6 milhões
• Despesas de campanha de marketing: US $ 22,5 milhões
• Custos de aquisição de clientes: US $ 11,1 milhões

Custos legais e de conformidade

As despesas legais e de conformidade para o ano fiscal de 2023 totalizaram US $ 15,7 milhões.

Categoria de conformidade	Custo anual
Despesas de departamento jurídico	US $ 9,3 milhões
Conformidade regulatória	US $ 6,4 milhões

Manutenção de infraestrutura de tecnologia

Os custos de manutenção de infraestrutura tecnológica para 2023 foram de US $ 28,6 milhões.

• Infraestrutura em nuvem: US $ 12,4 milhões
• Manutenção de hardware: US $ 8,2 milhões
• Licenciamento de software: US $ 8,0 milhões

Estrutura de custo total para 2023: US $ 337,4 milhões

Rimini Street, Inc. (RMNI) - Modelo de negócios: fluxos de receita

Assinaturas anuais de suporte de software

No quarto trimestre 2023, a Rimini Street registrou receitas anuais de assinatura de suporte anual de US $ 401,1 milhões.

Ano fiscal	Receita de assinatura de suporte anual
2023	US $ 401,1 milhões
2022	US $ 385,9 milhões

Contratos de Serviço de Manutenção

A Rimini Street gera receita de contratos de serviço de manutenção de vários anos em plataformas de software corporativo.

• Duração média do contrato: 3-5 anos
• Plataformas de software primárias: Oracle, SAP, Salesforce

Serviços de consultoria e otimização

Em 2023, os serviços de consultoria e otimização geraram US $ 44,7 milhões em receita adicional.

Categoria de serviço	Receita
Serviços de aplicativos corporativos	US $ 29,3 milhões
Serviços de consultoria estratégica	US $ 15,4 milhões

Receita de liquidação de litígios

Em 2023, a Rimini Street recebeu US $ 24,5 milhões em acordos de litígio.

Serviços de consultoria de licença de software

Os serviços de consultoria de licença de software contribuíram com US $ 12,6 milhões para a receita total em 2023.

Tipo de serviço de consultoria	Contribuição da receita
Otimização de licença	US $ 8,2 milhões
Avaliação de conformidade	US $ 4,4 milhões

Rimini Street, Inc. (RMNI) - Canvas Business Model: Value Propositions

You're looking at how Rimini Street, Inc. helps enterprises immediately shift capital from maintenance overhead to strategic growth initiatives. The value proposition centers on tangible financial relief and future-proofing core systems.

Immediate cost savings are a primary driver. Rimini Street clients realize immediate savings of up to 50% off their existing annual software support fees. Furthermore, for SAP clients specifically, the savings on total support costs can reach up to 90%. This direct reduction in operating expenditure is substantial. Here's the quick math: if a client spends $10 million annually on support, a 50% saving frees up $5 million instantly.

The service directly addresses the lifespan of critical software. Rimini Street extends the useful life of existing, customized, and stable ERP releases indefinitely, with specific announcements confirming full support coverage for all SAP ECC 6.0 and S/4HANA releases through the year 2040. This allows organizations to avoid vendor-mandated, costly, and disruptive upgrades, maintaining control over their technology roadmap.

Support delivery is quantified by high client satisfaction and case volume. As of the third quarter of 2025, Rimini Street clients achieved an average client satisfaction rating on support delivery and onboarding services of 4.9 out of 5.0, where 5.0 is rated excellent. During that same quarter, the company closed over 6,500 support cases and delivered over 4,500 tax, legal and regulatory updates to clients across 28 countries. While the specific 10-minute average response time for critical issues wasn't explicitly cited in the latest reports, these metrics demonstrate a high-volume, high-satisfaction service operation.

The financial benefit translates directly into innovation funding. Rimini Street clients, by re-allocating their IT budget savings, have collectively saved $9 billion dollars in IT operating costs, which they are using to self-fund innovation. This unlocked capital is being directed toward emerging technologies like Artificial Intelligence. The company itself is leading this charge by deploying its own Agentic AI ERP innovation solutions.

Agentic AI automation is delivered without forcing costly vendor upgrades. The introduction of Rimini Agentic UX™ provides intelligent, AI-driven automation sitting on top of existing ERP software. This approach delivers persona- and role-based automation with a time-to-value measured in weeks, not months and years. As of early December 2025, this new solution was being implemented across dozens of client projects, with 26 customers deploying the ServiceNow integration specifically. This allows for transformation within the existing IT budget.

You can see a snapshot of the operational scale and client traction supporting these value propositions:

Metric Category	Specific Metric	Latest Reported Value (as of late 2025)
Financial Impact	Total IT Operating Costs Saved by Clients	$9 billion
Support Performance (Q3 2025)	Average Client Satisfaction Rating (out of 5.0)	4.9
Support Volume (Q3 2025)	Support Cases Closed	Over 6,500
System Lifespan Extension	SAP ECC 6.0 & S/4HANA Support End Date	Through 2040
Agentic AI Adoption	Customers Deploying Rimini Agentic UX (ServiceNow)	26

The core value proposition is built on quantifiable financial relief and strategic enablement, which you can see reflected in the operational metrics:

• Immediate annual maintenance fee savings of up to 50%.
• Total SAP support cost savings reaching up to 90%.
• ERP system life extension guaranteed through 2040.
• Client innovation funded by $9 billion in saved operating costs.
• Agentic AI time-to-value measured in weeks.

Finance: draft 13-week cash view by Friday.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Customer Relationships

You're looking at how Rimini Street, Inc. keeps its enterprise clients locked in and happy, which is the core of their recurring revenue model. It's not just about fixing bugs; it's about being a long-term strategic extension of their IT department. The data from late 2025 shows they are managing a large, sophisticated base while maintaining high satisfaction scores.

Dedicated, named Primary Support Engineer (PSE) for personalized service

The cornerstone of the relationship is the dedicated, named Primary Support Engineer (PSE) assigned to each account. This isn't a rotating help desk; it's a single point of contact backed by a global bench of experts and proprietary AI tools for fast, accurate resolution. This model is key for handling the high-touch, mission-critical nature of their clients' customized systems.

When issues arise, the service level agreements (SLAs) are tight. For critical P1 issues, the average response time is stated as less than 2 minutes. This level of responsiveness is what keeps the relationship strong, especially when dealing with complex, customized environments where vendor support might fall short.

Long-term, strategic partner model focused on client IT roadmap and value

Rimini Street, Inc. positions itself as a partner focused on extending the life and value of existing enterprise software, directly countering vendor mandates for costly upgrades. For instance, they extended full support coverage for all SAP ECC 6.0 and S/4HANA releases through the year 2040, giving clients a clear, long-term path without forced migration to S/4HANA on RISE. This longevity is a huge relationship anchor.

The value proposition is tangible, often translating directly into budget reallocation. Clients using a composable ERP strategy with third-party support report achieving above-average performance 83% of the time, compared to just 27% for traditional approaches, according to their research. Furthermore, for SAP clients, they tout immediate savings of up to 50% off annual support fees, with total support cost savings reaching up to 90%.

Here's a quick look at the scale and quality of the client base as of the third quarter of 2025:

Metric	Value (as of Q3 2025)	Context/Comparison
Active Clients	3,155	Up 1.9% from September 30, 2024
Unique Client Count	Data not current for Q3 2025	Q1 2025 was 1,575 unique clients
Fortune 500 Clients	71	As of Q1 2025
Revenue Retention Rate (TTM)	89%	TTM ended September 30, 2025
Client Satisfaction Rating	4.9 out of 5.0	Average rating on support/onboarding services

High-touch, mission-critical support for complex, customized systems

You're dealing with mission-critical systems, so the support needs to be robust. The company closed over 6,500 support cases and delivered over 4,500 tax, legal, and regulatory updates to clients across 28 countries in the third quarter of 2025 alone. This shows the continuous, high-volume nature of the engagement.

The focus on customization is a key relationship differentiator. Support covers customizations at no additional charge, which helps lower daily IT operating costs. When you look at the pain points driving customers to Rimini Street, Inc., you see the need for this high-touch expertise: 63% of surveyed Oracle Database customers cited support costs as too high, and only 16% felt their initial Oracle support engineer was very skilled, often requiring escalation.

Client experience panel discussions to drive product and service evolution

While hard numbers on panel discussions aren't always public, the feedback loop is evident in their operational results. The consistent high client satisfaction rating of 4.9 out of 5.0 across support delivery and onboarding services in both Q1 and Q3 2025 suggests a responsive service evolution. Furthermore, they announced a partnership with Workday to provide Application Management Services, showing they actively evolve their offerings based on client needs to manage and streamline day-to-day operations.

The company also uses client success stories to reinforce the model. For example, one client achieved an 8% reduction in IT operating costs after extending their Oracle EBS support, freeing up resources for factory automation initiatives. This focus on measurable ROI is defintely what solidifies the long-term partnership.

• Dedicated PSE provides personalized, regional support.
• SLAs include <2-minute response for critical P1 issues.
• Support covers customizations at no extra cost.
• Client satisfaction averaged 4.9/5.0 through Q3 2025.
• They support hundreds of SAP ECC 6.0 and S/4HANA clients.

Finance: draft 13-week cash view by Friday.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Channels

You're looking at how Rimini Street, Inc. gets its value proposition-cost savings and innovation enablement-into the hands of its clients. The Channels block here is about reach, and as of late 2025, it's a mix of direct selling muscle and expanding partner networks.

The direct global sales force remains the core engine for landing those large, multi-year contracts. This force is tasked with convincing Fortune Global 100, Fortune 500, and public sector entities to adopt the Rimini Smart Path methodology. The company has signed thousands of contracts with these major organizations, demonstrating the reach of this direct effort. Furthermore, the expansion into the government sector, evidenced by securing a GSA schedule, shows a targeted refinement of this direct channel strategy.

Strategic channel partners are becoming increasingly central to scaling the business beyond the internal sales capacity. These alliances are designed to create sales leverage and contribute significantly to the sales pipeline. For instance, the strategic partnership with American Digital integrates Rimini Street's support with HPE infrastructure, offering a full-stack solution that helps clients save up to 90% on total software maintenance costs. Other key integrations include partnerships with Dayforce to offer Rimini Manage for their HR solutions, and with Merlin Cyber to expand reach within the federal government.

The effectiveness of the entire channel strategy is supported by continuous market education, often through digital means and high-profile investor engagement. The company actively uses survey and analyst reports to show organizations the value in extending ERP lifespans. You can see the focus on market communication by noting the scheduled Analyst and Investor Day on December 3, 2025, where the go-to-market strategy is set to be outlined. The commitment to service quality, a key message delivered through these channels, is reflected in the client satisfaction rating on support and onboarding, which stands at 4.9 out of 5.0.

The operational backbone supporting these channels is truly global. As of the third quarter of 2025, Rimini Street, Inc. served 3,155 active clients globally. International revenue represented 55% of the total revenue for Q3 2025, with U.S. revenue making up the remaining 45%. The company's total employee base, which includes the direct sales force and global support teams, was reported at 2,000 professionals as of September 30, 2025.

Here's a look at the geographic reach and scale as of late 2025:

Metric	Value (as of Q3 2025 or latest reported)	Context
Active Clients	3,155	As of September 30, 2025
Total Employees	2,000	As of September 30, 2025
International Revenue Share (Q3 2025)	55%	International revenue was $57.2 million
U.S. Revenue Share (Q3 2025)	45%	U.S. revenue was $46.3 million
TTM Revenue	$425.96 Million USD	Trailing Twelve Months ending September 30, 2025

The direct sales force and partners are supported by a wide network of subsidiaries, ensuring local presence across key markets. This infrastructure supports the delivery of services that promise significant cost avoidance, allowing clients to reinvest savings into areas like AI innovation.

You can see the specific operational footprint across the globe:

• North America: United States, Canada
• EMEA: France, Germany, Israel, Netherlands, Poland, Sweden, United Kingdom
• APAC: Australia, Hong Kong, India, Japan, Korea, Malaysia, New Zealand, Singapore, Taiwan
• Latin America: Brazil, Mexico
• Middle East: UAE (Dubai)

The channel strategy is clearly focused on embedding the offering through trusted advisors, like American Digital, to scale beyond the internal team. The goal is to make the cost-saving message inseparable from the modernization enabler message when talking to prospects.

Here's a summary of key channel and partnership activities:

Channel/Partner Type	Example/Focus	Reported Benefit/Metric
Direct Sales Force	Securing contracts with Fortune 100/500 and government entities	Thousands of contracts signed
Strategic Channel Partner (Infrastructure)	American Digital (HPE infrastructure integration)	Up to 90% maintenance cost savings for clients
Strategic Channel Partner (Service Integration)	Dayforce (for Rimini Manage)	Expansion of service portfolio reach
Market Education/Events	Analyst and Investor Day (Dec 3, 2025)	Outline of go-to-market strategy
Client Service Quality	Support and Onboarding Performance	4.9/5.0 client satisfaction rating

Finance: review the Q4 2025 channel sales pipeline contribution projections by Friday.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Customer Segments

You're looking at the core groups Rimini Street, Inc. (RMNI) serves to deliver its third-party support, managed services, and Agentic AI ERP innovation solutions. The customer base is intentionally broad, spanning the largest global enterprises down to specialized midmarket players, all united by a need to manage their mission-critical software investments more effectively.

The client roster includes major global entities. Rimini Street, Inc. has secured contracts with organizations that fall within the Global Fortune Global 100 and Fortune 500 lists. These large enterprises, along with midmarket organizations and public sector entities, are the ones realizing the reported billions of US dollars in savings by choosing Rimini Street, Inc. over the original software vendor maintenance programs.

The primary technology focus for these customer segments centers on major enterprise platforms. You'll find clients running mission-critical software from Oracle, SAP, and VMware across the board. For instance, as of late 2025, Rimini Street, Inc. reports supporting hundreds of SAP ECC 6.0 and S/4HANA clients. Furthermore, the company recently hit a milestone, surpassing 100 VMware support contracts signed to date.

The service delivery model is clearly geared toward high satisfaction, which is key for retaining these diverse segments. The average client satisfaction rating on the Company's support delivery and onboarding services was reported at 4.9 out of 5.0 as of the third quarter of 2025.

Here's a snapshot of the key quantitative metrics defining the customer base as of the end of the third quarter of fiscal year 2025:

Segment Metric	Value	Date/Context
Active Client Count	3,155	As of September 30, 2025
Active Client Growth (YoY)	1.9% increase	Compared to September 30, 2024
VMware Support Contracts	Over 100	Milestone achieved by September 2025
SAP Clients Supported	Hundreds	For ECC 6.0 and S/4HANA releases
Client Satisfaction Rating	4.9 out of 5.0	Support delivery and onboarding services, Q3 2025

The geographic distribution of the customer base, based on revenue reporting for the third quarter of 2025, shows a near-even split between the U.S. and international markets. You can see the breakdown below:

• United States revenue share: 45%
• International revenue share: 55%

The public sector and government organizations, both in the U.S. and internationally, form another distinct segment, often looking for ways to extend the life of their existing software investments while managing tight public budgets. The midmarket organizations are specifically targeted for optimizing IT spend, which is a core value proposition for Rimini Street, Inc. services.

The company also tracks client engagement through its backlog, which indicates future committed revenue from these segments. Remaining Performance Obligations (RPO) stood at a record $611.2 million as of September 30, 2025. Finance: draft 13-week cash view by Friday.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Cost Structure

You're looking at the cost base for Rimini Street, Inc. as of late 2025, which is heavily influenced by service delivery personnel, strategic investments in AI, and the recent legal resolution with Oracle. Here's the quick math on where the money is going.

High cost of service delivery, primarily expert engineer salaries and infrastructure

The core cost driver remains the people who deliver the support services. This is reflected in the gross margin performance. For the third quarter ending September 30, 2025, Rimini Street reported a GAAP Gross Margin of 59.9%. This margin was down slightly from 60.7% in Q3 2024, with management attributing the dip primarily to the decline in revenue from Oracle PeopleSoft services as that product line winds down. To be fair, keeping a nearly 60% gross margin while scaling complex engineering talent is a constant balancing act.

Sales and marketing expenses, though being strategically reallocated to CTOs

Sales and marketing (S&M) is a significant operating expense category. For the three months ended June 30, 2025, S&M expenses were $38,020 thousand. The company is clearly investing in its go-to-market engine; global quota-carrying sellers increased to 82 in Q3 2025, up from 73 year-over-year. While the specific dollar amount reallocated directly to CTO-led initiatives isn't itemized, the focus on expanding the sales force suggests a commitment to driving new revenue streams, like the Agentic AI ERP offering.

Research and development investment in Agentic AI ERP solutions

Rimini Street is actively investing in future-proofing its offering through innovation, positioning itself as the Agentic AI ERP company. This investment is visible through product development, such as the launch of Rimini Agentic UX™ in December 2025, an AI-driven user engagement layer for ERP processes. The company has stated that dozens of leading organizations have already launched their Agentic AI ERP projects with them. This strategic investment aims to leverage savings from avoided customer upgrades to fund this new layer of innovation.

Reduced legal costs following the Oracle litigation settlement in 2025

The resolution of the long-running Oracle litigation provided a significant, albeit one-time, financial benefit and reduced future uncertainty costs. On July 9, 2025, Rimini Street received approximately $37.8 million (or $37.9 million per one filing) from Oracle related to previously paid attorneys' fees and costs. This settlement provided a material boost to the cash balance. However, ongoing legal-related costs still exist; for Q3 2025, professional fees and other costs of litigation were $621,000, down from $879,000 in Q3 2024. The settlement also stipulates a wind-down of PeopleSoft support by July 31, 2028, which will structurally change future cost and revenue profiles.

Focus on operational efficiency to maintain a Q3 2025 gross margin of 59.9%

Management is clearly focused on using technology to drive efficiency to offset margin pressure from the PeopleSoft wind-down. The goal is to maintain strong service margins despite revenue shifts. Here is a snapshot of key financial metrics impacting the cost structure and profitability for Q3 2025:

Metric	Q3 2025 Value	Comparison Point
GAAP Gross Margin	59.9%	Down from 60.7% in Q3 2024
Non-GAAP Operating Income	$8.5 million	Down from $13.4 million in Q3 2024
Adjusted EBITDA	$10.1 million	Down from $13.7 million in Q3 2024
Cash & Short-Term Investments (End of Q3)	$108.7 million	Down from $119.5 million in Q3 2024
Litigation Professional Fees (Q3)	$621,000	Down from $879,000 in Q3 2024

Management explicitly noted a focus on deploying AI internally to reduce internal costs. The company also expects to incur additional reorganization costs during the remainder of 2025 as they optimize their model.

You should review the Q4 2025 guidance, which will be shared at the Investor Day on December 3, 2025, to see how these cost trends are expected to evolve into the next fiscal period.

Rimini Street, Inc. (RMNI) - Canvas Business Model: Revenue Streams

You're looking at the core engine of how Rimini Street, Inc. (RMNI) brings in cash as of late 2025. It's almost entirely built around long-term service agreements, which is typical for this kind of enterprise software support model.

The primary revenue driver is subscription revenue from third-party support and managed services. This is the bread and butter, providing that predictable, recurring income stream that analysts love to see. For the third quarter of 2025, this was the overwhelming source of income.

Here's a quick look at the key financial metrics defining these streams for the period ending September 30, 2025:

Metric	Amount/Rate	Period/Context
Total Revenue	$103.4 million	Third Quarter of 2025
Subscription Revenue Percentage	94.5%	Accounted for this portion of Q3 2025 total revenue
Subscription Revenue Amount	$97.8 million	Third Quarter of 2025
Revenue Retention Rate	89%	Trailing Twelve Months ended Q3 2025
Active Clients	3,155	As of September 30, 2025

The reliance on these subscriptions is clear; subscription revenue accounted for 94.5% of total Q3 2025 revenue. That stability is key, especially when you consider the Revenue Retention Rate of 89% for the trailing twelve months ended Q3 2025. If onboarding takes 14+ days, churn risk rises, but an 89% retention rate shows most clients are sticking around for their support renewals.

The company is actively working to diversify this stream through revenue from cross-selling new services like Agentic AI and VMware support. While the core remains Oracle and SAP support, the expansion into new areas is a near-term focus. You see traction here:

• Management cited over 100 VMware support contracts signed across 28 countries.
• The company is the leading third-party support provider for VMware software.
• Agentic AI ERP initiatives saw over two dozen early client engagements.

To be fair, the impact of these newer offerings on the Q3 2025 top line is minimal. The Agentic AI engagements are noted as immaterial in 2025, with monetization expected starting in 2026. Still, the growth in these adjacent services is what management is banking on to offset the mandated wind-down of support services for Oracle's PeopleSoft software products.

Finance: draft 13-week cash view by Friday.