Washington Trust Bancorp, Inc. (WASH): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Sumérgete en el plan estratégico de Washington Trust Bancorp, Inc. (Wash), una potencia financiera que transforma la banca tradicional a través de un innovador lienzo de modelo comercial. Este enfoque integral revela cómo Wash aprovecha las asociaciones locales, la infraestructura digital de vanguardia y las estrategias centradas en la comunidad para ofrecer soluciones financieras personalizadas que las distinguen en el panorama bancario competitivo. Desde su robusta red regional en Rhode Island hasta sus sofisticados servicios de gestión de patrimonio, Wash demuestra un modelo dinámico que equilibra la innovación tecnológica con una participación comunitaria profundamente arraigada.

Washington Trust Bancorp, Inc. (Wash) - Modelo de negocios: asociaciones clave

Redes comerciales locales y regionales

Washington Trust Bancorp mantiene asociaciones estratégicas con cámaras locales de comercio y asociaciones comerciales en Rhode Island, Connecticut y Massachusetts.

Tipo de asociación	Número de asociaciones activas	Cobertura geográfica
Membresías de la Cámara de Comercio	12	Rhode Island, Connecticut, Massachusetts
Redes de asociación de negocios	8	Área de tri-estatal

Préstamos hipotecarios e empresas inmobiliarias

Washington Trust colabora con múltiples socios de préstamos inmobiliarios e hipotecarios.

• Asociaciones de Broker Mortgage: 45 asociaciones activas
• Colaboraciones de la empresa inmobiliaria: 32 Relaciones establecidas
• Redes de referencia de préstamos: 18 acuerdos de referencia activos

Socios de inversión y gestión de patrimonio

El banco mantiene asociaciones estratégicas con empresas de inversión y servicios de asesoramiento financiero.

Categoría de socio	Número de socios	Activos bajo administración
Empresas de asesoramiento de inversiones	7	$ 850 millones
Plataformas de gestión de patrimonio	5	$ 620 millones

Proveedores de servicios de tecnología y ciberseguridad

Washington Trust invierte en asociaciones tecnológicas sólidas para garantizar operaciones bancarias seguras.

• Socios de ciberseguridad: 6 empresas de tecnología especializada
• Proveedores de plataforma de banca digital: 3 socios de tecnología estratégica
• Inversión tecnológica anual: $ 4.2 millones

Organizaciones de desarrollo comunitario

Washington Trust se involucra activamente con las organizaciones de desarrollo comunitario para apoyar el crecimiento económico local.

Tipo de organización	Número de asociaciones	Inversión comunitaria
Organizaciones de desarrollo sin fines de lucro	9	$ 3.5 millones anuales
Agencias de desarrollo económico	5	$ 2.1 millones anualmente

Washington Trust Bancorp, Inc. (Wash) - Modelo de negocio: actividades clave

Servicios bancarios comerciales y personales

A partir del cuarto trimestre de 2023, Washington Trust Bancorp informó $ 6.8 mil millones en activos totales. El banco ofrece servicios de banca comercial con una cartera de préstamos de $ 4.3 mil millones, que incluye:

• Préstamos inmobiliarios comerciales: $ 2.1 mil millones
• Préstamos comerciales e industriales: $ 890 millones
• Depósitos de banca minorista: $ 5.2 mil millones

Préstamo y origen hipotecario

Rendimiento de préstamos hipotecarios para 2023:

Métrico	Valor
Originaciones de hipotecas totales	$ 412 millones
Cartera de hipotecas residenciales	$ 1.6 mil millones
Tasa de aprobación del préstamo hipotecario	78.5%

Aviso de gestión de patrimonio e inversiones

Rendimiento del segmento de gestión de patrimonio:

• Activos bajo administración (AUM): $ 2.3 mil millones
• Número de clientes de gestión de patrimonio: 12,400
• Valor promedio de la cartera del cliente: $ 185,000

Desarrollo de la plataforma de banca digital

Métricas bancarias digitales:

Canal digital	Base de usuarios
Usuarios bancarios en línea	86,500
Descargas de aplicaciones de banca móvil	62,300
Volumen de transacción digital	3.2 millones por trimestre

Gestión de riesgos y monitoreo de cumplimiento

Estadísticas de cumplimiento y gestión de riesgos:

• Tamaño del departamento de cumplimiento: 47 empleados
• Presupuesto de cumplimiento anual: $ 3.6 millones
• Puntuación de examen regulatorio: 95/100

Washington Trust Bancorp, Inc. (Wash) - Modelo de negocio: recursos clave

Red bancaria regional fuerte en Rhode Island

A partir del cuarto trimestre de 2023, Washington Trust Bancorp opera 57 ramas de servicio completo en Rhode Island, Massachusetts y Connecticut. Activos totales al 31 de diciembre de 2023: $ 7.48 mil millones.

Presencia geográfica	Número de ramas	Activos totales
Rhode Island	39	$ 5.2 mil millones
Massachusetts	12	$ 1.7 mil millones
Connecticut	6	$ 580 millones

Equipo experimentado de gestión financiera

Composición de liderazgo a partir de 2024:

• Miembros del equipo ejecutivo total: 7
• Experiencia de la industria bancaria promedio: 22 años
• Media tenencia con Washington Trust: 15 años

Infraestructura de banca digital robusta

Métricas de banca digital para 2023:

• Usuarios bancarios en línea: 124,000
• Descargas de aplicaciones de banca móvil: 68,500
• Volumen de transacciones digitales: 3.2 millones de transacciones mensuales

Cartera de productos financieros diversificados

Categoría de productos	Valor total de la cartera	Cuota de mercado
Préstamo comercial	$ 2.3 mil millones	42% en Rhode Island
Hipotecas residenciales	$ 1.9 mil millones	Mercado regional del 35%
Banca personal	$ 1.1 mil millones	28% del mercado local

Sistema sólido de gestión de relaciones con el cliente

Métricas de la relación con el cliente para 2023:

• Base total de clientes: 287,000
• Tasa de retención de clientes: 94.3%
• Duración promedio de la relación con el cliente: 8.6 años

Washington Trust Bancorp, Inc. (Wash) - Modelo de negocio: propuestas de valor

Soluciones bancarias personalizadas para empresas e individuos

Washington Trust Bancorp ofrece una gama de soluciones bancarias personalizadas con activos totales de $ 7.1 mil millones a partir del cuarto trimestre de 2023. El banco proporciona servicios financieros a medida en múltiples segmentos.

Categoría de servicio	Base total de clientes	Tamaño promedio de la cuenta
Banca personal	87,500 clientes	$156,300
Banca de negocios	12.300 clientes comerciales	$475,600

Tasas de interés competitivas y productos financieros

Washington Trust ofrece tarifas competitivas en varios productos financieros:

• Cuenta de ahorro personal: 4.25% APY
• Cuenta del mercado monetario: 4.50% APY
• Tasa de CD de 12 meses: 5.10% APY
• Verificación de negocios: 3.75% de tasa de interés

Enfoque bancario local centrado en la comunidad

Operando principalmente en Rhode Island, Connecticut y Massachusetts, Washington Trust, atiende a 127 comunidades locales con una fuerte presencia regional.

Estado	Número de ramas	Inversión comunitaria
Rhode Island	54 ramas	$ 12.3 millones
Connecticut	23 ramas	$ 5.7 millones
Massachusetts	16 ramas	$ 4.2 millones

Servicios integrales de gestión de patrimonio

Washington Trust Wealth Management Division administra $ 3.2 mil millones en activos con servicios especializados:

• Servicios de confianza personal
• Planificación patrimonial
• Gestión de inversiones
• Planificación de jubilación

Capacidades avanzadas de banca digital y móvil

Estadísticas de la plataforma de banca digital para 2023:

Servicio digital	Adopción de usuarios	Volumen de transacción
Aplicación de banca móvil	62,500 usuarios activos	1,4 millones de transacciones mensuales
Banca en línea	75,300 usuarios registrados	2.1 millones de transacciones mensuales

Washington Trust Bancorp, Inc. (Wash) - Modelo de negocios: relaciones con los clientes

Servicio al cliente personalizado

Washington Trust Bancorp ofrece servicios bancarios personalizados con un enfoque en las necesidades individuales del cliente. A partir de 2023, el banco atiende a aproximadamente 85,000 clientes en Rhode Island, Connecticut y Massachusetts.

Categoría de servicio	Nivel de interacción del cliente	Tiempo de respuesta promedio
Banca personal	Toque alto	Menos de 24 horas
Banca de negocios	Soporte dedicado	4-6 horas

Modelo bancario basado en relaciones

El banco mantiene un enfoque basado en la relación con una tasa promedio de retención de clientes del 92% a partir de 2023.

• Consulta financiera personalizada
• Recomendaciones de productos a medida
• Apoyo a la planificación financiera a largo plazo

Canales de interacción digital y en persona

Canal	Porcentaje de uso	Preferencia del cliente
Banca móvil	62%	Alto
Banca en línea	78%	Muy alto
Visitas a la rama	40%	Moderado

Gerentes de relaciones dedicadas

Washington Trust ofrece gerentes de relaciones especializadas para diferentes segmentos de clientes:

• Banca personal: 1 gerente por 250 clientes
• Banca de negocios: 1 gerente por 50 clientes comerciales
• Gestión de patrimonio: 1 Asesor por 75 clientes de alto nivel de red

Programas de compromiso y apoyo de la comunidad

La participación de la comunidad es un aspecto clave de la estrategia de relación con el cliente de Washington Trust.

Programa	Inversión anual	Impacto de la comunidad
Subvenciones de la comunidad local	$ 1.2 millones	Más de 150 organizaciones locales apoyadas
Educación financiera	$350,000	3.500 personas capacitadas

Washington Trust Bancorp, Inc. (Wash) - Modelo de negocio: canales

Red de sucursales bancarias físicas

Washington Trust Bancorp opera 63 ramas de servicio completo en Rhode Island, Connecticut y Massachusetts a partir de 2023.

Estado	Número de ramas
Rhode Island	42
Connecticut	12
Massachusetts	9

Plataforma bancaria en línea

Washington Trust ofrece servicios bancarios en línea completos con Cifrado de 256 bits seguridad.

• Gestión de cuentas digitales
• Servicios de pago de facturas
• Transferencias de fondos
• Descargas de declaraciones

Aplicación de banca móvil

Aplicación móvil disponible para plataformas iOS y Android con 124,000 usuarios móviles activos a partir del cuarto trimestre de 2023.

Plataforma	Calificación de la tienda de aplicaciones
Apple App Store	4.7/5
Google Play Store	4.6/5

Red de cajeros automáticos

Washington Trust proporciona acceso a 87 cajeros automáticos patentados y participa en Nationwide Allpoint ATM Network con más de 55,000 ubicaciones.

Atención al cliente de teléfono y digital

Atención al cliente disponible 7 días a la semana con un tiempo de respuesta promedio de 3.2 minutos.

• Soporte telefónico: número 1-800
• Soporte por correo electrónico
• Chat en vivo
• Servicio al cliente de las redes sociales

Washington Trust Bancorp, Inc. (Wash) - Modelo de negocio: segmentos de clientes

Empresas pequeñas a medianas

A partir del cuarto trimestre de 2023, Washington Trust Bancorp sirve aproximadamente 3.500 empresas pequeñas a medianas en Rhode Island, Connecticut y Massachusetts.

Segmento de negocios	Número de clientes	Tamaño promedio del préstamo
Negocios minoristas	1,275	$425,000
Servicios profesionales	1,150	$375,000
Fabricación	675	$612,000

Clientes de banca minorista individual

Washington Trust Bancorp atiende a 87,500 clientes de banca minorista individual al 31 de diciembre de 2023.

• Cuentas corrientes personales: 52,300 clientes
• Cuentas de ahorro personal: 45,600 clientes
• Edad promedio del cliente: 42 años

Individuos de alto nivel de red

El banco mantiene 1,250 clientes individuales de alto patrimonio de alta red con activos invertibles promedio de $ 3.2 millones por cliente.

Rango de activos	Número de clientes
$ 1M - $ 3M	675
$ 3M - $ 5M	375
$ 5M+	200

Organizaciones comunitarias locales

Washington Trust Bancorp sirve a 215 organizaciones comunitarias locales con relaciones bancarias totales valoradas en $ 42.6 millones.

• Organizaciones sin fines de lucro: 127
• Instituciones religiosas: 44
• Instituciones educativas: 32
• Fundamentos de la comunidad: 12

Clientes comerciales y corporativos

El banco mantiene 625 relaciones comerciales y corporativas con los clientes con una cartera total de préstamos comerciales de $ 1.3 mil millones a partir de 2023.

Sector industrial	Número de clientes	Volumen total del préstamo
Bienes raíces	275	$ 512 millones
Cuidado de la salud	125	$ 213 millones
Tecnología	85	$ 176 millones
Otras industrias	140	$ 399 millones

Washington Trust Bancorp, Inc. (Wash) - Modelo de negocio: Estructura de costos

Salarios y beneficios de los empleados

Al 31 de diciembre de 2022, Washington Trust Bancorp informó una compensación total y gastos de beneficios de $ 71.4 millones para el año.

Categoría de costos de empleado	Monto anual ($)
Salarios	52,300,000
Beneficios de atención médica	8,600,000
Contribuciones de jubilación	6,500,000
Otros beneficios para empleados	4,000,000

Mantenimiento de tecnología e infraestructura

Los costos de infraestructura y mantenimiento de tecnología para 2022 totalizaron aproximadamente $ 22.5 millones.

• Mantenimiento de sistemas de TI: $ 9,800,000
• Inversiones de ciberseguridad: $ 5,700,000
• Licencias de software: $ 4,200,000
• Actualizaciones de hardware: $ 2,800,000

Gastos de cumplimiento regulatorio

Los gastos relacionados con el cumplimiento para 2022 fueron de $ 15.3 millones.

Categoría de costos de cumplimiento	Monto anual ($)
Consultoría legal y regulatoria	6,200,000
Personal de cumplimiento	5,100,000
Informes y documentación	4,000,000

Costos de operación de sucursal

Los gastos de operación de sucursal total para 2022 fueron de $ 37.6 millones.

• Alquiler y ocupación: $ 18,900,000
• Utilidades: $ 5,700,000
• Mantenimiento y reparaciones: $ 7,200,000
• Equipo de sucursal: $ 5,800,000

Gastos de marketing y adquisición de clientes

Los gastos de marketing para 2022 ascendieron a $ 8.2 millones.

Categoría de costos de marketing	Monto anual ($)
Marketing digital	3,600,000
Publicidad tradicional	2,800,000
Campañas de adquisición de clientes	1,800,000

Washington Trust Bancorp, Inc. (Wash) - Modelo de negocios: flujos de ingresos

Ingresos por intereses de préstamos e inversiones

Para el año fiscal 2023, Washington Trust Bancorp informó ingresos por intereses totales de $ 292.3 millones. Desglose de las fuentes de ingresos por intereses:

Fuente de ingresos	Cantidad ($ m)
Préstamos comerciales	134.6
Préstamos hipotecarios residenciales	87.4
Valores de inversión	70.3

Tarifas de origen de la hipoteca

Los ingresos por tarifas de origen de la hipoteca para 2023 totalizaron $ 18.7 millones, con la siguiente distribución:

• Originación de la hipoteca residencial: $ 14.2 millones
• Originación de hipoteca comercial: $ 4.5 millones

Tarifas de servicio de gestión de patrimonio

Las tarifas de servicio de gestión de patrimonio en 2023 alcanzaron $ 22.5 millones, compuestos por:

Categoría de servicio	Ingresos ($ M)
Aviso de inversión	12.3
Servicios de confianza	6.7
Planificación financiera	3.5

Ingresos de la transacción bancaria digital

Los ingresos por transacciones bancarias digitales para 2023 fueron de $ 7.6 millones, que incluyen:

• Transacciones bancarias en línea: $ 4.2 millones
• Transacciones de banca móvil: $ 3.4 millones

Comisiones de asesoramiento de inversiones

Las comisiones de asesoramiento de inversiones para 2023 totalizaron $ 9.8 millones, con el siguiente desglose:

Fuente de la comisión	Cantidad ($ m)
Comisiones de fondos mutuos	5.3
Comisiones de comercio de capital	3.2
Aviso de renta fija	1.3

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Value Propositions

You're looking at the core value Washington Trust Bancorp, Inc. delivers to its customers across New England. It's not just about transactions; it's about providing a complete financial relationship.

Full-service banking, mortgage, and wealth services under one roof

Washington Trust Bancorp, Inc. offers a full spectrum of financial services, which includes commercial banking, mortgage banking, personal banking, and wealth management and trust services. These services are delivered through its offices located across Rhode Island, Connecticut, and Massachusetts. The total assets of the corporation stood at $6.71 Billion USD as of September 2025.

The lending portfolio supports this full-service model, with total loans amounting to $5.1 billion at September 30, 2025. The mortgage banking segment showed strength, with mortgage banking revenues in the third quarter of 2025 totaling $3.5 million, which was up 15% from the preceding quarter.

Personalized, convenient service; a trusted financial partner in New England

Washington Trust Bancorp, Inc. emphasizes its long-standing reputation as a trusted financial partner in New England. The company is the oldest community bank in the U.S., having been founded in 1800, and is the largest state-chartered bank headquartered in Rhode Island. This history underpins the delivery of personalized, convenient service, which the CEO noted is the foundation of relationship banking.

The bank's deposit base reflects this local trust, with in-market deposits (total deposits less wholesale brokered deposits) amounting to $5.2 billion at September 30, 2025, up 4% from June 30, 2025.

Comprehensive wealth management for high-net-worth clients

The wealth management division provides comprehensive services for high-net-worth clients. The end-of-period Assets Under Administration (AUA) balance at September 30, 2025, reached $7.7 billion. Wealth management revenues for the third quarter of 2025 were $10.4 million, marking a 3% increase from the second quarter. Asset-based revenues within this segment specifically grew by 6% in the third quarter. Furthermore, Washington Trust Bancorp, Inc. strategically enhanced this offering by purchasing client accounts from Lighthouse Financial Management, LLC, which added approximately $195 million of managed assets during the third quarter of 2025.

Here's a quick look at the key financial metrics supporting the service lines as of the end of Q3 2025:

Service Component Metric	Amount/Value (as of 09/30/2025)	Period Change/Context
Total Assets	$6.71 Billion USD	Balance Sheet Total
Total Loans	$5.1 Billion	Balance Sheet Total
Wealth Management AUA	$7.7 Billion	Up 7% from Q2 2025
Q3 2025 Wealth Management Revenue	$10.4 Million	Up 3% Quarter-over-Quarter
Q3 2025 Mortgage Banking Revenue	$3.5 Million	Up 15% Quarter-over-Quarter
Total In-Market Deposits	$5.2 Billion	Up 4% from Q2 2025

Strong community commitment and local decision-making

The commitment to community is evidenced by its status as the oldest community bank in the nation, established in 1800. The bank operates with local decision-making across its footprint in Rhode Island, Connecticut, and Massachusetts.

Commercial lending solutions for regional businesses

Washington Trust Bancorp, Inc. provides commercial lending solutions. Total Commercial Real Estate (CRE) loans were $2,156,750 thousand as of September 30, 2025. The CRE office segment, secured by non-owner occupied office properties in southern New England, totaled $242.2 million, representing 5% of total loans. The bank has actively managed credit quality in this area; nonaccrual commercial loans were reduced to $1.0 million at September 30, 2025, a significant drop from $14.0 million at June 30, 2025.

The bank is focused on maintaining strong credit quality. The total allowance for credit losses (ACL) on loans was $36.6 million, or 0.71% of total loans, at September 30, 2025.

Finance: draft 13-week cash view by Friday.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Customer Relationships

You're looking at how Washington Trust Bancorp, Inc. keeps its clients close, which is central to their entire operation. They lean heavily on personal connection, which makes sense for a bank founded in 1800.

Dedicated relationship managers for commercial and wealth clients

Washington Trust Bancorp, Inc. makes specific investments to bolster its high-value client relationships. For instance, in the third quarter of 2025, the company hired a new senior executive specifically to lead its commercial banking division, signaling a direct focus on deepening those commercial ties. Also in Q3 2025, they actively grew their wealth management segment by purchasing the client accounts of Lighthouse Financial Management, LLC, which immediately added approximately $195 million of managed assets. This growth in the wealth segment is reflected in the $10.4 million in wealth management revenues reported for that quarter.

Here's a quick look at the scale of the relationship-driven segments as of late 2025:

Metric	Value as of Late 2025	Reporting Period
Wealth Management Revenues	$10.4 million	Q3 2025
Assets Under Administration (AUA)	$7.7 billion	September 30, 2025
Managed Assets Added via Acquisition	$195 million	Q3 2025
Total Loans	$5.1 billion	September 30, 2025

High-touch, personalized service model (relationship banking)

The Chairman and CEO, Edward O. Handy III, confirmed this focus, stating that the reputation is built on a deep commitment to customer relationships and taking pride in delivering personalized, convenient service-the foundation of relationship banking. This high-touch approach is what they use through life's most important financial moments. It's not just about transactions; it's about being the trusted partner.

Community-focused engagement and local philanthropy

Community engagement is a tangible part of their relationship strategy. In February 2025, Washington Trust Bank expanded its Community Reinvestment Act (CRA) lending team by adding five new CRA-focused lenders to help underserved populations in western Washington and the Portland metro area. Furthermore, their local efforts show up in concrete results. In the first quarter of 2025, the 25th Annual Peanut Butter Drive collected 4,710 jars of peanut butter and over $6,100 in monetary donations. That represented a 68% increase in donations compared to the prior year, showing growing community participation in their initiatives.

You can see the commitment to local support through these recent community actions:

• Expanded CRA lending team by 5 lenders (February 2025).
• Peanut Butter Drive donations increased by 68% year-over-year (Q1 2025).
• Collected 4,710 jars of peanut butter in one drive (Q1 2025).
• Donated over $6,100 in monetary gifts (Q1 2025).

Digital self-service options via online and mobile banking

While the core is relationship-driven, Washington Trust Bancorp, Inc. management is focused on blending that with convenient digital solutions. Though specific usage numbers for WASH aren't public, the general trend shows that digital channels are critical; for the broader consumer base, 82% say online banking is important, and 69% say the same for mobile apps. To be fair, 42% of consumers prefer using a mobile app for daily management, while 36% prefer a website. This means the digital experience must be seamless, even if the primary relationship is face-to-face.

Long-term trust built over two centuries of service

The longevity itself is a relationship asset. Washington Trust Bancorp, Inc. celebrated its 225th birthday in 2025, having been founded on August 22, 1800. This history translates into a physical footprint of 28 retail banking branches across Rhode Island and Mystic, Connecticut, plus additional mortgage lending and wealth management offices in Rhode Island, Massachusetts, and Connecticut. That's a long time to build and maintain trust.

Finance: draft Q4 2025 customer retention projection by next Tuesday.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Channels

Washington Trust Bancorp, Inc. serves its customer base through a combination of physical presence and digital platforms across Rhode Island, Connecticut, and Massachusetts.

Physical branch network across Rhode Island, Connecticut, and Massachusetts

Washington Trust Bancorp, Inc. maintains its physical footprint across Rhode Island, Connecticut, and Massachusetts, where it offers commercial banking, mortgage banking, personal banking, and wealth management services. During the first quarter of 2025, the company completed sales leaseback transactions for five branch locations. This move was part of a strategy to accelerate profitability and optimize the balance sheet. The company expanded its physical network in Rhode Island during 2024 with new branches in Smithfield and Providence.

Digital banking platform (mobile and online) for personal and business accounts

The digital channel is supported by a full suite of convenient digital tools. The company introduced an omnichannel digital account opening solution. The digital platform supports core transactional needs:

• Pay bills or loans online via computer, tablet, or mobile phone.
• Account-to-Account (A2A) Transfers to and from any U.S. financial institution.
• Pay Anyone With P2P service using email or mobile phone number.
• External Loan Payments using online banking or mobile banking.

Dedicated commercial lending and wealth management offices

Relationship banking is supported by dedicated personnel, as evidenced by recent strategic investments. In the third quarter of 2025, Washington Trust Bancorp, Inc. hired a new senior executive to lead its commercial banking division. The wealth management channel saw an addition of approximately $195 million of managed assets through the purchase of client accounts from Lighthouse Financial Management, LLC in the third quarter of 2025. The end-of-period Assets Under Administration (AUA) balance reached $7.7 billion as of September 30, 2025.

Mortgage banking division for residential real estate loans

The mortgage banking division channels loan origination and sales activity. Loans sold amounted to $126.5 million in the third quarter of 2025, which was up by 8% from the second quarter of 2025. Mortgage banking revenues for the third quarter of 2025 totaled $3.5 million. Residential real estate loans decreased by $23 million, or 1%, from June 30, 2025, as part of the total loan portfolio of $5.1 billion at September 30, 2025.

The following table details the composition of the loan portfolio and deposit base as of late 2025, reflecting the assets managed through these various channels:

Category	Amount as of September 30, 2025	Percentage of Total Loans (as of Sep 30, 2025)
Total Loans	$5.1 billion	100%
Commercial Loans	Decreased by $1 million from June 30, 2025	Not explicitly stated as a percentage of total loans, but Commercial Real Estate was $2.18 billion as of an earlier report
Residential Real Estate Loans	Decreased by $23 million from June 30, 2025	Implied to be the largest component, with $2.10 billion reported earlier
Consumer Loans	Increased by $6 million, or 2%, from June 30, 2025	Small component relative to real estate
In-market Deposits	$5.2 billion	Total Deposits were $5.2 billion

ATMs and third-party payment processing (e.g., Clover)

While specific data on ATM network size or third-party processors like Clover isn't detailed in the latest reports, the digital channel facilitates payment services. Customers can make external loan payments through online or mobile banking, indicating integration with external bank account systems for payment initiation.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Customer Segments

You're looking at the core groups Washington Trust Bancorp, Inc. (WASH) serves as of late 2025. They focus on relationship banking across the Northeast, built on their long-standing presence, especially as the oldest community bank in the nation and the largest state-chartered bank headquartered in Rhode Island. The customer base is segmented by service need and asset level.

Individuals and families in Rhode Island, Connecticut, and Massachusetts form the foundation of their retail banking and deposit gathering efforts. The total in-market deposits, which represent the core retail and local business funding base, stood at $5.2 billion as of September 30, 2025, showing growth of 4% from the end of the preceding quarter.

Small to mid-sized businesses (SMEs) in New England are served through the Commercial Banking segment. While management has been prudent with credit, focusing on loan quality, the total loan portfolio was $5.1 billion at September 30, 2025. Commercial loans specifically were essentially unchanged from June 30, 2025. Management anticipates modest 3% loan growth in the commercial segment, with a focus on Commercial & Industrial (C&I) loans to strengthen deposit relationships in 2025.

High-net-worth individuals requiring wealth and trust services are a key fee-income driver. The end-of-period Assets Under Administration (AUA) balance reached $7.7 billion at September 30, 2025. This segment generated wealth management revenues of $10.4 million in the third quarter of 2025. Asset-based revenues within this segment grew by 6%, or $562 thousand, in the third quarter of 2025. This segment was recently bolstered by the purchase of client accounts from Lighthouse Financial Management, LLC, which added approximately $195 million of managed assets.

Municipalities and local nonprofit organizations are served through commercial banking and deposit services, aligning with the community bank mandate, though specific financial metrics for this sub-segment aren't broken out in the latest reports. The focus on in-market deposit growth supports these local entities.

Residential real estate borrowers are served through mortgage banking and direct lending. Residential real estate loans represented a portion of the total loan book, which stood at $5.1 billion as of September 30, 2025. Residential real estate loans decreased by $23 million, or 1%, from the end of the second quarter of 2025. Mortgage banking revenues for the third quarter of 2025 were $3.5 million, with loans sold amounting to $126.5 million in that quarter.

Here's a quick look at the scale of the primary lending and wealth management activities reflecting these customer groups as of the end of Q3 2025:

Customer Group Proxy	Financial Metric	Amount as of September 30, 2025
Individuals & Families (Deposits)	In-Market Deposits	$5.2 billion
SMEs & Commercial Borrowers	Total Commercial Loans (Approximate)	(Total Loans: $5.1 billion)
High-Net-Worth Individuals	Assets Under Administration (AUA)	$7.7 billion
High-Net-Worth Individuals	Wealth Management Revenues (Q3 2025)	$10.4 million
Residential Borrowers	Residential Real Estate Loans (Approximate)	(Total Loans: $5.1 billion)

The company also serves individuals through consumer loans, which increased by $6 million, or 2%, from June 30, 2025.

Finance: draft 13-week cash view by Friday.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Cost Structure

You're looking at the core expenses Washington Trust Bancorp, Inc. (WASH) manages to run its business as of late 2025. For a bank, the cost structure is heavily weighted toward personnel and the cost of money.

Salaries and employee benefits represent the single largest noninterest expense component. For the third quarter of 2025, this figure stood at $22.7 million. This is the foundation of their operational cost base. To be fair, this number was down slightly, by 2% from the preceding quarter, reflecting lower performance-based compensation that quarter.

The cost associated with funding operations, specifically interest expense on deposits and borrowings, is a variable cost that moves with market rates. While the total dollar amount for this line item isn't explicitly broken out in the same way as noninterest expenses, we know the cost of interest-bearing liabilities for Q3 2025 was 3.08%. Furthermore, the balance for Federal Home Loan Bank (FHLB) advances, a key borrowing source, was reduced to $791 million, a 21% quarter-over-quarter cut.

Risk management requires setting aside funds for potential loan losses. The Provision for credit losses on loans recognized in Q3 2025 was $7.0 million. This was significantly elevated compared to the $650 thousand recognized in the second quarter, driven by charge-offs on two commercial loan relationships.

Technology and external support are also material costs. Outsourced services for Washington Trust Bancorp, Inc. totaled $4.1 million in the third quarter of 2025. This was down 6% from the prior quarter, largely due to lower third-party software costs.

The physical footprint of the branch network contributes to occupancy and equipment costs. While a specific dollar amount for this category isn't isolated in the top-line expense breakdown, the total noninterest expense for the quarter was $35.7 million. This total expense base reflects the cost of maintaining the physical presence and the technology backbone.

Here's a quick look at the major noninterest expense components for Q3 2025:

Expense Category	Q3 2025 Amount (Millions)	Linked Quarter Change
Salaries and employee benefits	$22.7	Down 2%
Outsourced services	$4.1	Down 6%
Total Noninterest Expense	$35.7	Down 2%

The structure of these costs shows a heavy reliance on human capital, as expected for a relationship-focused bank. You can see the breakdown of noninterest expense below:

• Salaries and employee benefits expense: $22.7 million
• Outsourced services: $4.1 million
• Occupancy and equipment costs plus other noninterest expenses (Implied Remainder): Approximately $8.9 million

For context on funding costs, consider these related figures:

• Cost of interest-bearing liabilities: 3.08%
• FHLB advances balance: $791 million
• Total assets: $7.1 billion (Q3 2025)

Finance: draft 13-week cash view by Friday.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Revenue Streams

You're looking at how Washington Trust Bancorp, Inc. (WASH) actually makes money as of late 2025. The revenue streams are clearly segmented across traditional banking, wealth management, and mortgage activities, which is typical for a diversified community bank of this size. Honestly, the mix shows a good balance between interest-earning assets and fee-based services.

The core engine remains the spread between what the bank earns on its assets and what it pays out on its liabilities. For the third quarter of 2025, Net Interest Income (NII) from loans and securities was reported at $38.8 million, showing a 4% increase from the second quarter of 2025. This NII represented the largest component of the total revenue, which reached $56.4 million for the quarter. The net interest margin (NIM) for the period stood at 2.40%.

Fee-based income, or noninterest income, contributed significantly, totaling $17.6 million in the third quarter of 2025, which was up 3% linked-quarter. This noninterest income is where you see the direct transactional and asset-based revenue sources clearly defined.

Here's the quick math on how the noninterest income breaks down, based on the confirmed components:

Revenue Component	Q3 2025 Amount (Millions USD)	Linked Quarter Change
Net Interest Income (NII)	$38.8	Up 4%
Total Noninterest Income	$17.6	Up 3%
Wealth Management Revenues (Total)	$10.4	Up 3%
Mortgage Banking Revenues	$3.5	Up 15%
Service Charges & Other Noninterest Income (Implied Remainder)	Approximately $3.7	Varies

The wealth management segment is clearly fee-driven, relying heavily on asset levels. The end-of-period Assets Under Administration (AUA) balance at September 30, 2025, was $7.7 billion, reflecting a 7% increase from June 30, 2025. This growth helped drive the asset-based fees.

You can see the underlying drivers of the fee income streams in more detail:

• Wealth management revenues totaled $10.4 million.
• Asset-based revenues within wealth management grew by 6%.
• Transaction-based revenues within wealth management saw a sharp decline of 82%.
• This transaction decline was largely due to seasonal tax servicing fee income concentrated in the second quarter, so it's definitely transactional.
• Mortgage banking revenues hit $3.5 million, a 15% increase from the prior quarter.
• Loans sold via mortgage banking totaled $126.5 million in the third quarter.
• The remaining portion of the $17.6 million total noninterest income is comprised of service charges and other items, including loan-related derivative income.

The company also noted that total revenue for the quarter was $56.47 million, substantially exceeding the analyst consensus estimate of $39.34 million. This top-line performance is a key indicator of the current revenue generation power of Washington Trust Bancorp, Inc.

Finance: draft 13-week cash view by Friday.