Washington Trust Bancorp, Inc. (WASH): Business Model Canvas

Tauchen Sie ein in die strategische Blaupause von Washington Trust Bancorp, Inc. (WASH), einem Finanzunternehmen, das das traditionelle Bankwesen durch ein innovatives Business Model Canvas transformiert. Dieser umfassende Ansatz zeigt, wie WASH lokale Partnerschaften, modernste digitale Infrastruktur und gemeinschaftsorientierte Strategien nutzt, um personalisierte Finanzlösungen bereitzustellen, die sie in der wettbewerbsintensiven Bankenlandschaft hervorheben. Von ihrem robusten regionalen Netzwerk in Rhode Island bis hin zu ihren hochentwickelten Vermögensverwaltungsdiensten demonstriert WASH ein dynamisches Modell, das technologische Innovation mit tief verwurzeltem gesellschaftlichem Engagement in Einklang bringt.

Washington Trust Bancorp, Inc. (WASH) – Geschäftsmodell: Wichtige Partnerschaften

Lokale und regionale Unternehmensnetzwerke

Washington Trust Bancorp unterhält strategische Partnerschaften mit lokalen Handelskammern und Wirtschaftsverbänden in Rhode Island, Connecticut und Massachusetts.

Partnerschaftstyp	Anzahl aktiver Partnerschaften	Geografische Abdeckung
Mitgliedschaften in der Handelskammer	12	Rhode Island, Connecticut, Massachusetts
Netzwerke von Wirtschaftsverbänden	8	Dreistaatengebiet

Hypothekendarlehens- und Immobilienunternehmen

Washington Trust arbeitet mit mehreren Immobilien- und Hypothekenkreditpartnern zusammen.

• Hypothekenmakler-Partnerschaften: 45 aktive Partnerschaften
• Kooperationen mit Immobilienfirmen: 32 etablierte Beziehungen
• Kreditempfehlungsnetzwerke: 18 aktive Empfehlungsvereinbarungen

Investment- und Vermögensverwaltungspartner

Die Bank unterhält strategische Partnerschaften mit Wertpapierfirmen und Finanzberatungsdiensten.

Partnerkategorie	Anzahl der Partner	Verwaltetes Vermögen
Anlageberatungsfirmen	7	850 Millionen Dollar
Vermögensverwaltungsplattformen	5	620 Millionen Dollar

Anbieter von Technologie- und Cybersicherheitsdiensten

Washington Trust investiert in robuste Technologiepartnerschaften, um einen sicheren Bankbetrieb zu gewährleisten.

• Cybersicherheitspartner: 6 spezialisierte Technologieunternehmen
• Anbieter digitaler Banking-Plattformen: 3 strategische Technologiepartner
• Jährliche Technologieinvestition: 4,2 Millionen US-Dollar

Gemeinschaftsentwicklungsorganisationen

Washington Trust arbeitet aktiv mit kommunalen Entwicklungsorganisationen zusammen, um das lokale Wirtschaftswachstum zu unterstützen.

Organisationstyp	Anzahl der Partnerschaften	Gemeinschaftsinvestition
Gemeinnützige Entwicklungsorganisationen	9	3,5 Millionen US-Dollar pro Jahr
Wirtschaftsförderungsagenturen	5	2,1 Millionen US-Dollar pro Jahr

Washington Trust Bancorp, Inc. (WASH) – Geschäftsmodell: Hauptaktivitäten

Kommerzielle und persönliche Bankdienstleistungen

Im vierten Quartal 2023 meldete Washington Trust Bancorp ein Gesamtvermögen von 6,8 Milliarden US-Dollar. Die Bank bietet kommerzielle Bankdienstleistungen mit einem Kreditportfolio von 4,3 Milliarden US-Dollar an, darunter:

• Gewerbliche Immobilienkredite: 2,1 Milliarden US-Dollar
• Gewerbe- und Industriekredite: 890 Millionen US-Dollar
• Privatkundeneinlagen: 5,2 Milliarden US-Dollar

Hypothekendarlehen und -vergabe

Hypothekarkreditleistung für 2023:

Metrisch	Wert
Gesamtzahl der Hypothekenvergaben	412 Millionen Dollar
Wohnhypothekenportfolio	1,6 Milliarden US-Dollar
Genehmigungsrate für Hypothekendarlehen	78.5%

Vermögensverwaltung und Anlageberatung

Leistung des Vermögensverwaltungssegments:

• Verwaltetes Vermögen (AUM): 2,3 Milliarden US-Dollar
• Anzahl der Wealth-Management-Kunden: 12.400
• Durchschnittlicher Wert des Kundenportfolios: 185.000 USD

Entwicklung einer digitalen Banking-Plattform

Kennzahlen zum digitalen Banking:

Digitaler Kanal	Benutzerbasis
Online-Banking-Benutzer	86,500
Mobile-Banking-App-Downloads	62,300
Digitales Transaktionsvolumen	3,2 Millionen pro Quartal

Risikomanagement und Compliance-Überwachung

Statistiken zum Compliance- und Risikomanagement:

• Größe der Compliance-Abteilung: 47 Mitarbeiter
• Jährliches Compliance-Budget: 3,6 Millionen US-Dollar
• Ergebnis der behördlichen Prüfung: 95/100

Washington Trust Bancorp, Inc. (WASH) – Geschäftsmodell: Schlüsselressourcen

Starkes regionales Bankennetzwerk in Rhode Island

Im vierten Quartal 2023 betreibt Washington Trust Bancorp 57 Full-Service-Filialen in Rhode Island, Massachusetts und Connecticut. Gesamtvermögen zum 31. Dezember 2023: 7,48 Milliarden US-Dollar.

Geografische Präsenz	Anzahl der Filialen	Gesamtvermögen
Rhode Island	39	5,2 Milliarden US-Dollar
Massachusetts	12	1,7 Milliarden US-Dollar
Connecticut	6	580 Millionen Dollar

Erfahrenes Finanzmanagement-Team

Zusammensetzung der Führung ab 2024:

• Gesamtzahl der Mitglieder des Führungsteams: 7
• Durchschnittliche Erfahrung in der Bankenbranche: 22 Jahre
• Durchschnittliche Amtszeit beim Washington Trust: 15 Jahre

Robuste digitale Banking-Infrastruktur

Digital-Banking-Kennzahlen für 2023:

• Online-Banking-Nutzer: 124.000
• Downloads von Mobile-Banking-Apps: 68.500
• Digitales Transaktionsvolumen: 3,2 Millionen monatliche Transaktionen

Diversifiziertes Finanzproduktportfolio

Produktkategorie	Gesamtwert des Portfolios	Marktanteil
Kommerzielle Kreditvergabe	2,3 Milliarden US-Dollar	42 % in Rhode Island
Wohnhypotheken	1,9 Milliarden US-Dollar	35 % regionaler Markt
Persönliches Banking	1,1 Milliarden US-Dollar	28 % lokaler Markt

Solides Kundenbeziehungsmanagementsystem

Kundenbeziehungskennzahlen für 2023:

• Gesamtkundenstamm: 287.000
• Kundenbindungsrate: 94,3 %
• Durchschnittliche Kundenbeziehungsdauer: 8,6 Jahre

Washington Trust Bancorp, Inc. (WASH) – Geschäftsmodell: Wertversprechen

Personalisierte Banklösungen für Unternehmen und Privatpersonen

Washington Trust Bancorp bietet eine Reihe personalisierter Banklösungen mit einem Gesamtvermögen von 7,1 Milliarden US-Dollar (Stand 4. Quartal 2023). Die Bank bietet maßgeschneiderte Finanzdienstleistungen in mehreren Segmenten an.

Servicekategorie	Gesamter Kundenstamm	Durchschnittliche Kontogröße
Persönliches Banking	87.500 Kunden	$156,300
Geschäftsbanking	12.300 Geschäftskunden	$475,600

Wettbewerbsfähige Zinssätze und Finanzprodukte

Washington Trust bietet wettbewerbsfähige Zinssätze für verschiedene Finanzprodukte:

• Persönliches Sparkonto: 4,25 % effektiver Jahreszins
• Geldmarktkonto: 4,50 % effektiver Jahreszins
• 12-Monats-CD-Satz: 5,10 % effektiver Jahreszins
• Business Checking: 3,75 % Zinssatz

Lokaler, gemeinschaftsorientierter Banking-Ansatz

Washington Trust ist hauptsächlich in Rhode Island, Connecticut und Massachusetts tätig und betreut 127 lokale Gemeinden mit einer starken regionalen Präsenz.

Staat	Anzahl der Filialen	Gemeinschaftsinvestition
Rhode Island	54 Filialen	12,3 Millionen US-Dollar
Connecticut	23 Filialen	5,7 Millionen US-Dollar
Massachusetts	16 Filialen	4,2 Millionen US-Dollar

Umfassende Vermögensverwaltungsdienstleistungen

Der Geschäftsbereich Washington Trust Wealth Management verwaltet Vermögenswerte in Höhe von 3,2 Milliarden US-Dollar mit spezialisierten Dienstleistungen:

• Persönliche Vertrauensdienste
• Nachlassplanung
• Investmentmanagement
• Ruhestandsplanung

Erweiterte digitale und mobile Banking-Funktionen

Statistiken zur digitalen Banking-Plattform für 2023:

Digitaler Service	Benutzerakzeptanz	Transaktionsvolumen
Mobile-Banking-App	62.500 aktive Benutzer	1,4 Millionen monatliche Transaktionen
Online-Banking	75.300 registrierte Benutzer	2,1 Millionen monatliche Transaktionen

Washington Trust Bancorp, Inc. (WASH) – Geschäftsmodell: Kundenbeziehungen

Persönlicher Kundenservice

Washington Trust Bancorp bietet personalisierte Bankdienstleistungen mit Fokus auf individuelle Kundenbedürfnisse. Ab 2023 betreut die Bank rund 85.000 Kunden in Rhode Island, Connecticut und Massachusetts.

Servicekategorie	Kundeninteraktionsebene	Durchschnittliche Reaktionszeit
Persönliches Banking	Hohe Berührung	Weniger als 24 Stunden
Geschäftsbanking	Dedizierter Support	4-6 Stunden

Beziehungsbasiertes Bankmodell

Die Bank verfolgt einen beziehungsbasierten Ansatz mit einer durchschnittlichen Kundenbindungsrate von 92 % (Stand 2023).

• Persönliche Finanzberatung
• Maßgeschneiderte Produktempfehlungen
• Langfristige Unterstützung bei der Finanzplanung

Digitale und persönliche Interaktionskanäle

Kanal	Nutzungsprozentsatz	Kundenpräferenz
Mobiles Banking	62%	Hoch
Online-Banking	78%	Sehr hoch
Filialbesuche	40%	Mäßig

Engagierte Beziehungsmanager

Washington Trust bietet spezialisierte Relationship Manager für verschiedene Kundensegmente:

• Personal Banking: 1 Manager pro 250 Kunden
• Business Banking: 1 Manager pro 50 Geschäftskunden
• Vermögensverwaltung: 1 Berater pro 75 vermögende Kunden

Community-Engagement- und Unterstützungsprogramme

Die Einbindung der Gemeinschaft ist ein zentraler Aspekt der Kundenbeziehungsstrategie von Washington Trust.

Programm	Jährliche Investition	Auswirkungen auf die Gemeinschaft
Zuschüsse der örtlichen Gemeinschaft	1,2 Millionen US-Dollar	Über 150 lokale Organisationen unterstützt
Finanzielle Bildung	$350,000	3.500 Personen geschult

Washington Trust Bancorp, Inc. (WASH) – Geschäftsmodell: Kanäle

Filialnetz einer physischen Bank

Washington Trust Bancorp betreibt ab 2023 63 Full-Service-Filialen in Rhode Island, Connecticut und Massachusetts.

Staat	Anzahl der Filialen
Rhode Island	42
Connecticut	12
Massachusetts	9

Online-Banking-Plattform

Washington Trust bietet umfassende Online-Banking-Dienste mit 256-Bit-Verschlüsselung Sicherheit.

• Digitale Kontoverwaltung
• Rechnungszahlungsdienste
• Geldtransfers
• Erklärungs-Downloads

Mobile-Banking-Anwendung

Mobile App verfügbar für iOS- und Android-Plattformen mit 124.000 aktiven mobilen Nutzern im vierten Quartal 2023.

Plattform	App Store-Bewertung
Apple App Store	4.7/5
Google Play Store	4.6/5

ATM-Netzwerk

Washington Trust bietet Zugriff auf 87 eigene Geldautomaten und ist Teil des landesweiten Allpoint-Geldautomatennetzwerks mit mehr als 55.000 Standorten.

Telefonischer und digitaler Kundensupport

Der Kundensupport ist 7 Tage die Woche mit einer durchschnittlichen Reaktionszeit von 3,2 Minuten verfügbar.

• Telefonsupport: 1-800-Nummer
• E-Mail-Support
• Live-Chat
• Kundenservice über soziale Medien

Washington Trust Bancorp, Inc. (WASH) – Geschäftsmodell: Kundensegmente

Kleine bis mittlere Unternehmen

Im vierten Quartal 2023 betreut Washington Trust Bancorp etwa 3.500 kleine und mittlere Unternehmen in Rhode Island, Connecticut und Massachusetts.

Geschäftssegment	Anzahl der Kunden	Durchschnittliche Kredithöhe
Einzelhandelsunternehmen	1,275	$425,000
Professionelle Dienstleistungen	1,150	$375,000
Herstellung	675	$612,000

Privatkunden im Privatkundengeschäft

Washington Trust Bancorp betreut zum 31. Dezember 2023 87.500 private Privatkunden.

• Persönliche Girokonten: 52.300 Kunden
• Persönliche Sparkonten: 45.600 Kunden
• Durchschnittliches Kundenalter: 42 Jahre

Vermögende Privatpersonen

Die Bank betreut 1.250 vermögende Privatkunden mit einem durchschnittlichen investierbaren Vermögen von 3,2 Millionen US-Dollar pro Kunde.

Asset-Bereich	Anzahl der Kunden
1 Mio. $ - 3 Mio. $	675
3 bis 5 Millionen US-Dollar	375
5 Mio. USD+	200

Lokale Gemeinschaftsorganisationen

Washington Trust Bancorp betreut 215 lokale Gemeinschaftsorganisationen mit Bankbeziehungen im Gesamtwert von 42,6 Millionen US-Dollar.

• Gemeinnützige Organisationen: 127
• Religiöse Institutionen: 44
• Bildungseinrichtungen: 32
• Gemeinschaftsstiftungen: 12

Gewerbe- und Firmenkunden

Die Bank unterhält 625 Geschäfts- und Firmenkundenbeziehungen mit einem gesamten Geschäftskreditportfolio von 1,3 Milliarden US-Dollar (Stand 2023).

Industriesektor	Anzahl der Kunden	Gesamtkreditvolumen
Immobilien	275	512 Millionen Dollar
Gesundheitswesen	125	213 Millionen Dollar
Technologie	85	176 Millionen Dollar
Andere Branchen	140	399 Millionen US-Dollar

Washington Trust Bancorp, Inc. (WASH) – Geschäftsmodell: Kostenstruktur

Gehälter und Leistungen der Mitarbeiter

Zum 31. Dezember 2022 meldete Washington Trust Bancorp einen Gesamtaufwand für Vergütungen und Sozialleistungen in Höhe von 71,4 Millionen US-Dollar für das Jahr.

Mitarbeiterkostenkategorie	Jährlicher Betrag ($)
Gehälter	52,300,000
Gesundheitsleistungen	8,600,000
Altersvorsorgebeiträge	6,500,000
Weitere Leistungen an Arbeitnehmer	4,000,000

Wartung von Technologie und Infrastruktur

Die Kosten für Technologieinfrastruktur und Wartung beliefen sich im Jahr 2022 auf insgesamt etwa 22,5 Millionen US-Dollar.

• Wartung der IT-Systeme: 9.800.000 US-Dollar
• Investitionen in Cybersicherheit: 5.700.000 US-Dollar
• Softwarelizenzierung: 4.200.000 US-Dollar
• Hardware-Upgrades: 2.800.000 $

Kosten für die Einhaltung gesetzlicher Vorschriften

Die Compliance-bezogenen Ausgaben beliefen sich im Jahr 2022 auf 15,3 Millionen US-Dollar.

Compliance-Kostenkategorie	Jährlicher Betrag ($)
Rechts- und Regulierungsberatung	6,200,000
Compliance-Personal	5,100,000
Berichterstattung und Dokumentation	4,000,000

Betriebskosten der Filiale

Die gesamten Betriebskosten der Filiale beliefen sich im Jahr 2022 auf 37,6 Millionen US-Dollar.

• Miete und Belegung: 18.900.000 $
• Nebenkosten: 5.700.000 $
• Wartung und Reparaturen: 7.200.000 $
• Zweigstellenausrüstung: 5.800.000 $

Aufwendungen für Marketing und Kundenakquise

Die Marketingausgaben für 2022 beliefen sich auf 8,2 Millionen US-Dollar.

Kategorie „Marketingkosten“.	Jährlicher Betrag ($)
Digitales Marketing	3,600,000
Traditionelle Werbung	2,800,000
Kampagnen zur Kundengewinnung	1,800,000

Washington Trust Bancorp, Inc. (WASH) – Geschäftsmodell: Einnahmequellen

Zinserträge aus Krediten und Investitionen

Für das Geschäftsjahr 2023 meldete Washington Trust Bancorp einen Gesamtzinsertrag von 292,3 Millionen US-Dollar. Aufschlüsselung der Zinsertragsquellen:

Einnahmequelle	Betrag (Mio. USD)
Gewerbliche Kredite	134.6
Hypothekendarlehen für Wohnimmobilien	87.4
Anlagewertpapiere	70.3

Gebühren für die Vergabe von Hypotheken

Die Einnahmen aus Hypothekenvergabegebühren beliefen sich im Jahr 2023 auf insgesamt 18,7 Millionen US-Dollar, mit folgender Verteilung:

• Vergabe von Wohnhypotheken: 14,2 Millionen US-Dollar
• Vergabe gewerblicher Hypotheken: 4,5 Millionen US-Dollar

Gebühren für Vermögensverwaltungsdienste

Die Gebühren für Vermögensverwaltungsdienstleistungen beliefen sich im Jahr 2023 auf 22,5 Millionen US-Dollar und setzten sich zusammen aus:

Servicekategorie	Umsatz (Mio. USD)
Anlageberatung	12.3
Vertrauensdienste	6.7
Finanzplanung	3.5

Einnahmen aus digitalen Banktransaktionen

Die Einnahmen aus digitalen Banktransaktionen beliefen sich im Jahr 2023 auf 7,6 Millionen US-Dollar, darunter:

• Online-Banking-Transaktionen: 4,2 Millionen US-Dollar
• Mobile Banking-Transaktionen: 3,4 Millionen US-Dollar

Anlageberatungskommissionen

Die Anlageberatungsprovisionen beliefen sich im Jahr 2023 auf insgesamt 9,8 Millionen US-Dollar, mit folgender Aufteilung:

Quelle der Kommission	Betrag (Mio. USD)
Provisionen für Investmentfonds	5.3
Provisionen für den Aktienhandel	3.2
Fixed-Income-Beratung	1.3

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Value Propositions

You're looking at the core value Washington Trust Bancorp, Inc. delivers to its customers across New England. It's not just about transactions; it's about providing a complete financial relationship.

Full-service banking, mortgage, and wealth services under one roof

Washington Trust Bancorp, Inc. offers a full spectrum of financial services, which includes commercial banking, mortgage banking, personal banking, and wealth management and trust services. These services are delivered through its offices located across Rhode Island, Connecticut, and Massachusetts. The total assets of the corporation stood at $6.71 Billion USD as of September 2025.

The lending portfolio supports this full-service model, with total loans amounting to $5.1 billion at September 30, 2025. The mortgage banking segment showed strength, with mortgage banking revenues in the third quarter of 2025 totaling $3.5 million, which was up 15% from the preceding quarter.

Personalized, convenient service; a trusted financial partner in New England

Washington Trust Bancorp, Inc. emphasizes its long-standing reputation as a trusted financial partner in New England. The company is the oldest community bank in the U.S., having been founded in 1800, and is the largest state-chartered bank headquartered in Rhode Island. This history underpins the delivery of personalized, convenient service, which the CEO noted is the foundation of relationship banking.

The bank's deposit base reflects this local trust, with in-market deposits (total deposits less wholesale brokered deposits) amounting to $5.2 billion at September 30, 2025, up 4% from June 30, 2025.

Comprehensive wealth management for high-net-worth clients

The wealth management division provides comprehensive services for high-net-worth clients. The end-of-period Assets Under Administration (AUA) balance at September 30, 2025, reached $7.7 billion. Wealth management revenues for the third quarter of 2025 were $10.4 million, marking a 3% increase from the second quarter. Asset-based revenues within this segment specifically grew by 6% in the third quarter. Furthermore, Washington Trust Bancorp, Inc. strategically enhanced this offering by purchasing client accounts from Lighthouse Financial Management, LLC, which added approximately $195 million of managed assets during the third quarter of 2025.

Here's a quick look at the key financial metrics supporting the service lines as of the end of Q3 2025:

Service Component Metric	Amount/Value (as of 09/30/2025)	Period Change/Context
Total Assets	$6.71 Billion USD	Balance Sheet Total
Total Loans	$5.1 Billion	Balance Sheet Total
Wealth Management AUA	$7.7 Billion	Up 7% from Q2 2025
Q3 2025 Wealth Management Revenue	$10.4 Million	Up 3% Quarter-over-Quarter
Q3 2025 Mortgage Banking Revenue	$3.5 Million	Up 15% Quarter-over-Quarter
Total In-Market Deposits	$5.2 Billion	Up 4% from Q2 2025

Strong community commitment and local decision-making

The commitment to community is evidenced by its status as the oldest community bank in the nation, established in 1800. The bank operates with local decision-making across its footprint in Rhode Island, Connecticut, and Massachusetts.

Commercial lending solutions for regional businesses

Washington Trust Bancorp, Inc. provides commercial lending solutions. Total Commercial Real Estate (CRE) loans were $2,156,750 thousand as of September 30, 2025. The CRE office segment, secured by non-owner occupied office properties in southern New England, totaled $242.2 million, representing 5% of total loans. The bank has actively managed credit quality in this area; nonaccrual commercial loans were reduced to $1.0 million at September 30, 2025, a significant drop from $14.0 million at June 30, 2025.

The bank is focused on maintaining strong credit quality. The total allowance for credit losses (ACL) on loans was $36.6 million, or 0.71% of total loans, at September 30, 2025.

Finance: draft 13-week cash view by Friday.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Customer Relationships

You're looking at how Washington Trust Bancorp, Inc. keeps its clients close, which is central to their entire operation. They lean heavily on personal connection, which makes sense for a bank founded in 1800.

Dedicated relationship managers for commercial and wealth clients

Washington Trust Bancorp, Inc. makes specific investments to bolster its high-value client relationships. For instance, in the third quarter of 2025, the company hired a new senior executive specifically to lead its commercial banking division, signaling a direct focus on deepening those commercial ties. Also in Q3 2025, they actively grew their wealth management segment by purchasing the client accounts of Lighthouse Financial Management, LLC, which immediately added approximately $195 million of managed assets. This growth in the wealth segment is reflected in the $10.4 million in wealth management revenues reported for that quarter.

Here's a quick look at the scale of the relationship-driven segments as of late 2025:

Metric	Value as of Late 2025	Reporting Period
Wealth Management Revenues	$10.4 million	Q3 2025
Assets Under Administration (AUA)	$7.7 billion	September 30, 2025
Managed Assets Added via Acquisition	$195 million	Q3 2025
Total Loans	$5.1 billion	September 30, 2025

High-touch, personalized service model (relationship banking)

The Chairman and CEO, Edward O. Handy III, confirmed this focus, stating that the reputation is built on a deep commitment to customer relationships and taking pride in delivering personalized, convenient service-the foundation of relationship banking. This high-touch approach is what they use through life's most important financial moments. It's not just about transactions; it's about being the trusted partner.

Community-focused engagement and local philanthropy

Community engagement is a tangible part of their relationship strategy. In February 2025, Washington Trust Bank expanded its Community Reinvestment Act (CRA) lending team by adding five new CRA-focused lenders to help underserved populations in western Washington and the Portland metro area. Furthermore, their local efforts show up in concrete results. In the first quarter of 2025, the 25th Annual Peanut Butter Drive collected 4,710 jars of peanut butter and over $6,100 in monetary donations. That represented a 68% increase in donations compared to the prior year, showing growing community participation in their initiatives.

You can see the commitment to local support through these recent community actions:

• Expanded CRA lending team by 5 lenders (February 2025).
• Peanut Butter Drive donations increased by 68% year-over-year (Q1 2025).
• Collected 4,710 jars of peanut butter in one drive (Q1 2025).
• Donated over $6,100 in monetary gifts (Q1 2025).

Digital self-service options via online and mobile banking

While the core is relationship-driven, Washington Trust Bancorp, Inc. management is focused on blending that with convenient digital solutions. Though specific usage numbers for WASH aren't public, the general trend shows that digital channels are critical; for the broader consumer base, 82% say online banking is important, and 69% say the same for mobile apps. To be fair, 42% of consumers prefer using a mobile app for daily management, while 36% prefer a website. This means the digital experience must be seamless, even if the primary relationship is face-to-face.

Long-term trust built over two centuries of service

The longevity itself is a relationship asset. Washington Trust Bancorp, Inc. celebrated its 225th birthday in 2025, having been founded on August 22, 1800. This history translates into a physical footprint of 28 retail banking branches across Rhode Island and Mystic, Connecticut, plus additional mortgage lending and wealth management offices in Rhode Island, Massachusetts, and Connecticut. That's a long time to build and maintain trust.

Finance: draft Q4 2025 customer retention projection by next Tuesday.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Channels

Washington Trust Bancorp, Inc. serves its customer base through a combination of physical presence and digital platforms across Rhode Island, Connecticut, and Massachusetts.

Physical branch network across Rhode Island, Connecticut, and Massachusetts

Washington Trust Bancorp, Inc. maintains its physical footprint across Rhode Island, Connecticut, and Massachusetts, where it offers commercial banking, mortgage banking, personal banking, and wealth management services. During the first quarter of 2025, the company completed sales leaseback transactions for five branch locations. This move was part of a strategy to accelerate profitability and optimize the balance sheet. The company expanded its physical network in Rhode Island during 2024 with new branches in Smithfield and Providence.

Digital banking platform (mobile and online) for personal and business accounts

The digital channel is supported by a full suite of convenient digital tools. The company introduced an omnichannel digital account opening solution. The digital platform supports core transactional needs:

• Pay bills or loans online via computer, tablet, or mobile phone.
• Account-to-Account (A2A) Transfers to and from any U.S. financial institution.
• Pay Anyone With P2P service using email or mobile phone number.
• External Loan Payments using online banking or mobile banking.

Dedicated commercial lending and wealth management offices

Relationship banking is supported by dedicated personnel, as evidenced by recent strategic investments. In the third quarter of 2025, Washington Trust Bancorp, Inc. hired a new senior executive to lead its commercial banking division. The wealth management channel saw an addition of approximately $195 million of managed assets through the purchase of client accounts from Lighthouse Financial Management, LLC in the third quarter of 2025. The end-of-period Assets Under Administration (AUA) balance reached $7.7 billion as of September 30, 2025.

Mortgage banking division for residential real estate loans

The mortgage banking division channels loan origination and sales activity. Loans sold amounted to $126.5 million in the third quarter of 2025, which was up by 8% from the second quarter of 2025. Mortgage banking revenues for the third quarter of 2025 totaled $3.5 million. Residential real estate loans decreased by $23 million, or 1%, from June 30, 2025, as part of the total loan portfolio of $5.1 billion at September 30, 2025.

The following table details the composition of the loan portfolio and deposit base as of late 2025, reflecting the assets managed through these various channels:

Category	Amount as of September 30, 2025	Percentage of Total Loans (as of Sep 30, 2025)
Total Loans	$5.1 billion	100%
Commercial Loans	Decreased by $1 million from June 30, 2025	Not explicitly stated as a percentage of total loans, but Commercial Real Estate was $2.18 billion as of an earlier report
Residential Real Estate Loans	Decreased by $23 million from June 30, 2025	Implied to be the largest component, with $2.10 billion reported earlier
Consumer Loans	Increased by $6 million, or 2%, from June 30, 2025	Small component relative to real estate
In-market Deposits	$5.2 billion	Total Deposits were $5.2 billion

ATMs and third-party payment processing (e.g., Clover)

While specific data on ATM network size or third-party processors like Clover isn't detailed in the latest reports, the digital channel facilitates payment services. Customers can make external loan payments through online or mobile banking, indicating integration with external bank account systems for payment initiation.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Customer Segments

You're looking at the core groups Washington Trust Bancorp, Inc. (WASH) serves as of late 2025. They focus on relationship banking across the Northeast, built on their long-standing presence, especially as the oldest community bank in the nation and the largest state-chartered bank headquartered in Rhode Island. The customer base is segmented by service need and asset level.

Individuals and families in Rhode Island, Connecticut, and Massachusetts form the foundation of their retail banking and deposit gathering efforts. The total in-market deposits, which represent the core retail and local business funding base, stood at $5.2 billion as of September 30, 2025, showing growth of 4% from the end of the preceding quarter.

Small to mid-sized businesses (SMEs) in New England are served through the Commercial Banking segment. While management has been prudent with credit, focusing on loan quality, the total loan portfolio was $5.1 billion at September 30, 2025. Commercial loans specifically were essentially unchanged from June 30, 2025. Management anticipates modest 3% loan growth in the commercial segment, with a focus on Commercial & Industrial (C&I) loans to strengthen deposit relationships in 2025.

High-net-worth individuals requiring wealth and trust services are a key fee-income driver. The end-of-period Assets Under Administration (AUA) balance reached $7.7 billion at September 30, 2025. This segment generated wealth management revenues of $10.4 million in the third quarter of 2025. Asset-based revenues within this segment grew by 6%, or $562 thousand, in the third quarter of 2025. This segment was recently bolstered by the purchase of client accounts from Lighthouse Financial Management, LLC, which added approximately $195 million of managed assets.

Municipalities and local nonprofit organizations are served through commercial banking and deposit services, aligning with the community bank mandate, though specific financial metrics for this sub-segment aren't broken out in the latest reports. The focus on in-market deposit growth supports these local entities.

Residential real estate borrowers are served through mortgage banking and direct lending. Residential real estate loans represented a portion of the total loan book, which stood at $5.1 billion as of September 30, 2025. Residential real estate loans decreased by $23 million, or 1%, from the end of the second quarter of 2025. Mortgage banking revenues for the third quarter of 2025 were $3.5 million, with loans sold amounting to $126.5 million in that quarter.

Here's a quick look at the scale of the primary lending and wealth management activities reflecting these customer groups as of the end of Q3 2025:

Customer Group Proxy	Financial Metric	Amount as of September 30, 2025
Individuals & Families (Deposits)	In-Market Deposits	$5.2 billion
SMEs & Commercial Borrowers	Total Commercial Loans (Approximate)	(Total Loans: $5.1 billion)
High-Net-Worth Individuals	Assets Under Administration (AUA)	$7.7 billion
High-Net-Worth Individuals	Wealth Management Revenues (Q3 2025)	$10.4 million
Residential Borrowers	Residential Real Estate Loans (Approximate)	(Total Loans: $5.1 billion)

The company also serves individuals through consumer loans, which increased by $6 million, or 2%, from June 30, 2025.

Finance: draft 13-week cash view by Friday.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Cost Structure

You're looking at the core expenses Washington Trust Bancorp, Inc. (WASH) manages to run its business as of late 2025. For a bank, the cost structure is heavily weighted toward personnel and the cost of money.

Salaries and employee benefits represent the single largest noninterest expense component. For the third quarter of 2025, this figure stood at $22.7 million. This is the foundation of their operational cost base. To be fair, this number was down slightly, by 2% from the preceding quarter, reflecting lower performance-based compensation that quarter.

The cost associated with funding operations, specifically interest expense on deposits and borrowings, is a variable cost that moves with market rates. While the total dollar amount for this line item isn't explicitly broken out in the same way as noninterest expenses, we know the cost of interest-bearing liabilities for Q3 2025 was 3.08%. Furthermore, the balance for Federal Home Loan Bank (FHLB) advances, a key borrowing source, was reduced to $791 million, a 21% quarter-over-quarter cut.

Risk management requires setting aside funds for potential loan losses. The Provision for credit losses on loans recognized in Q3 2025 was $7.0 million. This was significantly elevated compared to the $650 thousand recognized in the second quarter, driven by charge-offs on two commercial loan relationships.

Technology and external support are also material costs. Outsourced services for Washington Trust Bancorp, Inc. totaled $4.1 million in the third quarter of 2025. This was down 6% from the prior quarter, largely due to lower third-party software costs.

The physical footprint of the branch network contributes to occupancy and equipment costs. While a specific dollar amount for this category isn't isolated in the top-line expense breakdown, the total noninterest expense for the quarter was $35.7 million. This total expense base reflects the cost of maintaining the physical presence and the technology backbone.

Here's a quick look at the major noninterest expense components for Q3 2025:

Expense Category	Q3 2025 Amount (Millions)	Linked Quarter Change
Salaries and employee benefits	$22.7	Down 2%
Outsourced services	$4.1	Down 6%
Total Noninterest Expense	$35.7	Down 2%

The structure of these costs shows a heavy reliance on human capital, as expected for a relationship-focused bank. You can see the breakdown of noninterest expense below:

• Salaries and employee benefits expense: $22.7 million
• Outsourced services: $4.1 million
• Occupancy and equipment costs plus other noninterest expenses (Implied Remainder): Approximately $8.9 million

For context on funding costs, consider these related figures:

• Cost of interest-bearing liabilities: 3.08%
• FHLB advances balance: $791 million
• Total assets: $7.1 billion (Q3 2025)

Finance: draft 13-week cash view by Friday.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Revenue Streams

You're looking at how Washington Trust Bancorp, Inc. (WASH) actually makes money as of late 2025. The revenue streams are clearly segmented across traditional banking, wealth management, and mortgage activities, which is typical for a diversified community bank of this size. Honestly, the mix shows a good balance between interest-earning assets and fee-based services.

The core engine remains the spread between what the bank earns on its assets and what it pays out on its liabilities. For the third quarter of 2025, Net Interest Income (NII) from loans and securities was reported at $38.8 million, showing a 4% increase from the second quarter of 2025. This NII represented the largest component of the total revenue, which reached $56.4 million for the quarter. The net interest margin (NIM) for the period stood at 2.40%.

Fee-based income, or noninterest income, contributed significantly, totaling $17.6 million in the third quarter of 2025, which was up 3% linked-quarter. This noninterest income is where you see the direct transactional and asset-based revenue sources clearly defined.

Here's the quick math on how the noninterest income breaks down, based on the confirmed components:

Revenue Component	Q3 2025 Amount (Millions USD)	Linked Quarter Change
Net Interest Income (NII)	$38.8	Up 4%
Total Noninterest Income	$17.6	Up 3%
Wealth Management Revenues (Total)	$10.4	Up 3%
Mortgage Banking Revenues	$3.5	Up 15%
Service Charges & Other Noninterest Income (Implied Remainder)	Approximately $3.7	Varies

The wealth management segment is clearly fee-driven, relying heavily on asset levels. The end-of-period Assets Under Administration (AUA) balance at September 30, 2025, was $7.7 billion, reflecting a 7% increase from June 30, 2025. This growth helped drive the asset-based fees.

You can see the underlying drivers of the fee income streams in more detail:

• Wealth management revenues totaled $10.4 million.
• Asset-based revenues within wealth management grew by 6%.
• Transaction-based revenues within wealth management saw a sharp decline of 82%.
• This transaction decline was largely due to seasonal tax servicing fee income concentrated in the second quarter, so it's definitely transactional.
• Mortgage banking revenues hit $3.5 million, a 15% increase from the prior quarter.
• Loans sold via mortgage banking totaled $126.5 million in the third quarter.
• The remaining portion of the $17.6 million total noninterest income is comprised of service charges and other items, including loan-related derivative income.

The company also noted that total revenue for the quarter was $56.47 million, substantially exceeding the analyst consensus estimate of $39.34 million. This top-line performance is a key indicator of the current revenue generation power of Washington Trust Bancorp, Inc.

Finance: draft 13-week cash view by Friday.