Washington Trust Bancorp, Inc. (Wash): Canvas do modelo de negócios [Jan-2025 Atualizado]

Mergulhe no plano estratégico da Washington Trust Bancorp, Inc. (Wash), uma potência financeira que transforma o banco tradicional por meio de uma tela inovadora de modelo de negócios. Essa abordagem abrangente revela como a Wash aproveita as parcerias locais, a infraestrutura digital de ponta e as estratégias focadas na comunidade para fornecer soluções financeiras personalizadas que as diferenciam no cenário bancário competitivo. Desde sua robusta rede regional em Rhode Island até seus sofisticados serviços de gerenciamento de patrimônio, Wash demonstra um modelo dinâmico que equilibra a inovação tecnológica com o envolvimento da comunidade profundamente enraizado.

Washington Trust Bancorp, Inc. (Wash) - Modelo de negócios: Parcerias -chave

Redes de negócios locais e regionais

O Washington Trust Bancorp mantém parcerias estratégicas com câmaras locais de associações de comércio e negócios em Rhode Island, Connecticut e Massachusetts.

Tipo de parceria	Número de parcerias ativas	Cobertura geográfica
Associações da Câmara de Comércio	12	Rhode Island, Connecticut, Massachusetts
Redes de Associação de Negócios	8	Área Tri-Estado

Empréstimos hipotecários e empresas imobiliárias

O Washington Trust colabora com vários parceiros imobiliários e de empréstimos hipotecários.

• Parcerias de corretores hipotecários: 45 parcerias ativas
• Colaborações da empresa imobiliária: 32 relacionamentos estabelecidos
• Redes de referência de empréstimos: 18 acordos de referência ativos

Parceiros de investimento e gerenciamento de patrimônio

O banco mantém parcerias estratégicas com empresas de investimento e serviços de consultoria financeira.

Categoria de parceiro	Número de parceiros	Ativos sob gestão
Empresas de consultoria de investimentos	7	US $ 850 milhões
Plataformas de gerenciamento de patrimônio	5	US $ 620 milhões

Provedores de serviços de tecnologia e segurança cibernética

O Washington Trust investe em parcerias tecnológicas robustas para garantir operações bancárias seguras.

• Parceiros de segurança cibernética: 6 empresas de tecnologia especializadas
• Provedores de plataformas bancárias digitais: 3 parceiros de tecnologia estratégica
• Investimento de tecnologia anual: US $ 4,2 milhões

Organizações de desenvolvimento comunitário

O Washington Trust se envolve ativamente com as organizações de desenvolvimento comunitário para apoiar o crescimento econômico local.

Tipo de organização	Número de parcerias	Investimento comunitário
Organizações de desenvolvimento sem fins lucrativos	9	US $ 3,5 milhões anualmente
Agências de desenvolvimento econômico	5	US $ 2,1 milhões anualmente

Washington Trust Bancorp, Inc. (Wash) - Modelo de negócios: Atividades -chave

Serviços bancários comerciais e pessoais

A partir do quarto trimestre de 2023, o Washington Trust Bancorp registrou US $ 6,8 bilhões em ativos totais. O banco oferece serviços bancários comerciais com uma carteira de empréstimos de US $ 4,3 bilhões, incluindo:

• Empréstimos imobiliários comerciais: US $ 2,1 bilhões
• Empréstimos comerciais e industriais: US $ 890 milhões
• Depósitos bancários de varejo: US $ 5,2 bilhões

Empréstimos e originação hipotecária

Desempenho de empréstimo de hipoteca para 2023:

Métrica	Valor
Operações totais de hipoteca	US $ 412 milhões
Portfólio de hipoteca residencial	US $ 1,6 bilhão
Taxa de aprovação de empréstimo hipotecário	78.5%

Gerenciamento de patrimônio e consultoria de investimento

Desempenho do segmento de gerenciamento de patrimônio:

• Ativos sob gestão (AUM): US $ 2,3 bilhões
• Número de clientes de gerenciamento de patrimônio: 12.400
• Valor médio do portfólio de clientes: $ 185.000

Desenvolvimento da plataforma bancária digital

Métricas bancárias digitais:

Canal digital	Base de usuários
Usuários bancários online	86,500
Downloads de aplicativos bancários móveis	62,300
Volume de transação digital	3,2 milhões por trimestre

Gerenciamento de riscos e monitoramento de conformidade

Estatísticas de conformidade e gerenciamento de riscos:

• Tamanho do departamento de conformidade: 47 funcionários
• Orçamento anual de conformidade: US $ 3,6 milhões
• Pontuação do exame regulatório: 95/100

Washington Trust Bancorp, Inc. (Wash) - Modelo de negócios: Recursos -chave

Forte rede bancária regional em Rhode Island

A partir do quarto trimestre 2023, o Washington Trust Bancorp opera 57 ramos de serviço completo em Rhode Island, Massachusetts e Connecticut. Total de ativos em 31 de dezembro de 2023: US $ 7,48 bilhões.

Presença geográfica	Número de ramificações	Total de ativos
Rhode Island	39	US $ 5,2 bilhões
Massachusetts	12	US $ 1,7 bilhão
Connecticut	6	US $ 580 milhões

Equipe de gestão financeira experiente

Composição de liderança em 2024:

• Total de membros da equipe executiva: 7
• Experiência média da indústria bancária: 22 anos
• Posse mediana com Washington Trust: 15 anos

Infraestrutura bancária digital robusta

Métricas bancárias digitais para 2023:

• Usuários bancários online: 124.000
• Downloads de aplicativos bancários móveis: 68.500
• Volume de transação digital: 3,2 milhões de transações mensais

Portfólio de produtos financeiros diversificados

Categoria de produto	Valor total do portfólio	Quota de mercado
Empréstimos comerciais	US $ 2,3 bilhões	42% em Rhode Island
Hipotecas residenciais	US $ 1,9 bilhão	35% do mercado regional
Bancos pessoais	US $ 1,1 bilhão	28% do mercado local

Sistema sólido de gerenciamento de relacionamento com o cliente

Métricas de relacionamento com o cliente para 2023:

• Base total de clientes: 287.000
• Taxa de retenção de clientes: 94,3%
• Duração média do relacionamento do cliente: 8,6 anos

Washington Trust Bancorp, Inc. (Wash) - Modelo de negócios: proposições de valor

Soluções bancárias personalizadas para empresas e indivíduos

O Washington Trust Bancorp oferece uma variedade de soluções bancárias personalizadas com ativos totais de US $ 7,1 bilhões a partir do quarto trimestre de 2023. O banco fornece serviços financeiros personalizados em vários segmentos.

Categoria de serviço	Base total de clientes	Tamanho médio da conta
Bancos pessoais	87.500 clientes	$156,300
Banking de negócios	12.300 clientes comerciais	$475,600

Taxas de juros competitivas e produtos financeiros

O Washington Trust oferece taxas competitivas em vários produtos financeiros:

• Conta de poupança pessoal: 4,25% APY
• Conta do mercado monetário: 4,50% APY
• Taxa de CD de 12 meses: 5,10% APY
• Verificação de negócios: taxa de juros de 3,75%

Abordagem bancária focada na comunidade local

Operando principalmente em Rhode Island, Connecticut e Massachusetts, o Washington Trust serve 127 comunidades locais com uma forte presença regional.

Estado	Número de ramificações	Investimento comunitário
Rhode Island	54 ramificações	US $ 12,3 milhões
Connecticut	23 ramos	US $ 5,7 milhões
Massachusetts	16 ramos	US $ 4,2 milhões

Serviços abrangentes de gerenciamento de patrimônio

A divisão de gerenciamento de patrimônio da Washington Trust gerencia US $ 3,2 bilhões em ativos com serviços especializados:

• Serviços de confiança pessoal
• Planejamento imobiliário
• Gerenciamento de investimentos
• Planejamento de aposentadoria

Recursos de bancos digitais e móveis avançados

Estatísticas da plataforma bancária digital para 2023:

Serviço digital	Adoção do usuário	Volume de transação
Aplicativo bancário móvel	62.500 usuários ativos	1,4 milhão de transações mensais
Bancos online	75.300 usuários registrados	2,1 milhões de transações mensais

Washington Trust Bancorp, Inc. (Wash) - Modelo de Negócios: Relacionamentos do Cliente

Atendimento ao cliente personalizado

O Washington Trust Bancorp fornece serviços bancários personalizados, com foco nas necessidades individuais do cliente. A partir de 2023, o banco atende aproximadamente 85.000 clientes em Rhode Island, Connecticut e Massachusetts.

Categoria de serviço	Nível de interação do cliente	Tempo médio de resposta
Bancos pessoais	Toque alto	Menos de 24 horas
Banking de negócios	Suporte dedicado	4-6 horas

Modelo bancário baseado em relacionamento

O banco mantém uma abordagem baseada em relacionamento com uma taxa média de retenção de clientes de 92% a partir de 2023.

• Consulta financeira personalizada
• Recomendações de produtos personalizados
• Suporte de planejamento financeiro de longo prazo

Canais de interação digital e pessoal

Canal	Porcentagem de uso	Preferência do cliente
Mobile Banking	62%	Alto
Bancos online	78%	Muito alto
Visitas de ramificação	40%	Moderado

Gerentes de relacionamento dedicados

Washington Trust fornece gerentes de relacionamento especializados para diferentes segmentos de clientes:

• Banco pessoal: 1 gerente por 250 clientes
• Banking Banking: 1 gerente por 50 clientes comerciais
• Gerenciamento de patrimônio: 1 consultor por 75 clientes de alta rede

Programas de envolvimento e apoio da comunidade

O envolvimento da comunidade é um aspecto essencial da estratégia de relacionamento com o cliente do Washington Trust.

Programa	Investimento anual	Impacto da comunidade
Subsídios da comunidade local	US $ 1,2 milhão	Mais de 150 organizações locais suportadas
Educação Financeira	$350,000	3.500 indivíduos treinados

Washington Trust Bancorp, Inc. (Wash) - Modelo de Negócios: Canais

Rede de agência bancária física

O Washington Trust Bancorp opera 63 filiais de serviço completo em Rhode Island, Connecticut e Massachusetts a partir de 2023.

Estado	Número de ramificações
Rhode Island	42
Connecticut	12
Massachusetts	9

Plataforma bancária online

Washington Trust fornece serviços bancários on -line abrangentes com Criptografia de 256 bits segurança.

• Gerenciamento de contas digitais
• Serviços de pagamento de contas
• Transferências de fundos
• Downloads de declaração

Aplicativo bancário móvel

O aplicativo móvel disponível para plataformas iOS e Android com 124.000 usuários móveis ativos a partir do quarto trimestre 2023.

Plataforma	App Store Classificação
Apple App Store	4.7/5
Google Play Store	4.6/5

Rede ATM

O Washington Trust fornece acesso a 87 caixas eletrônicos proprietários e participa da rede ATM Allpoint em todo o país, com mais de 55.000 locais.

Suporte ao cliente de telefone e digital

Suporte ao cliente disponível 7 dias por semana, com tempo médio de resposta de 3,2 minutos.

• Suporte telefônico: número 1-800
• Suporte por e -mail
• Bate -papo ao vivo
• Atendimento ao cliente de mídia social

Washington Trust Bancorp, Inc. (Wash) - Modelo de negócios: segmentos de clientes

Pequenas e médias empresas

A partir do quarto trimestre de 2023, o Washington Trust Bancorp atende a aproximadamente 3.500 empresas pequenas e médias em Rhode Island, Connecticut e Massachusetts.

Segmento de negócios	Número de clientes	Tamanho médio do empréstimo
Negócios de varejo	1,275	$425,000
Serviços profissionais	1,150	$375,000
Fabricação	675	$612,000

Clientes bancários de varejo individuais

O Washington Trust Bancorp atende a 87.500 clientes de banco de varejo individuais em 31 de dezembro de 2023.

• Contas de corrente pessoal: 52.300 clientes
• Contas de poupança pessoal: 45.600 clientes
• Idade média do cliente: 42 anos

Indivíduos de alta rede

O banco mantém 1.250 clientes individuais de alto patrimônio líquido com ativos investíveis médios de US $ 3,2 milhões por cliente.

Faixa de ativos	Número de clientes
$ 1m - $ 3M	675
US $ 3m - US $ 5m	375
$ 5M+	200

Organizações comunitárias locais

O Washington Trust Bancorp atende a 215 organizações comunitárias locais com relacionamentos bancários totais, avaliados em US $ 42,6 milhões.

• Organizações sem fins lucrativos: 127
• Instituições religiosas: 44
• Instituições educacionais: 32
• Fundações comunitárias: 12

Clientes comerciais e corporativos

O banco mantém 625 relacionamentos comerciais e corporativos com o portfólio total de empréstimos comerciais de US $ 1,3 bilhão a partir de 2023.

Setor da indústria	Número de clientes	Volume total de empréstimos
Imobiliária	275	US $ 512 milhões
Assistência médica	125	US $ 213 milhões
Tecnologia	85	US $ 176 milhões
Outras indústrias	140	US $ 399 milhões

Washington Trust Bancorp, Inc. (Wash) - Modelo de negócios: estrutura de custos

Salários e benefícios dos funcionários

Em 31 de dezembro de 2022, o Washington Trust Bancorp registrou uma despesa total de remuneração e benefícios de US $ 71,4 milhões no ano.

Categoria de custo do funcionário	Valor anual ($)
Salários	52,300,000
Benefícios de saúde	8,600,000
Contribuições de aposentadoria	6,500,000
Outros benefícios dos funcionários	4,000,000

Manutenção de tecnologia e infraestrutura

Os custos de infraestrutura e manutenção de tecnologia para 2022 totalizaram aproximadamente US $ 22,5 milhões.

• Manutenção de sistemas de TI: US $ 9.800.000
• Investimentos de segurança cibernética: US $ 5.700.000
• Licenciamento de software: US $ 4.200.000
• Atualizações de hardware: US $ 2.800.000

Despesas de conformidade regulatória

Os gastos relacionados à conformidade em 2022 foram de US $ 15,3 milhões.

Categoria de custo de conformidade	Valor anual ($)
Consultoria legal e regulatória	6,200,000
Pessoal de conformidade	5,100,000
Relatórios e documentação	4,000,000

Custos de operação da filial

As despesas totais de operação da filial para 2022 foram de US $ 37,6 milhões.

• Aluguel e ocupação: US $ 18.900.000
• Utilitários: US $ 5.700.000
• Manutenção e reparos: US $ 7.200.000
• Equipamento da filial: US $ 5.800.000

Despesas de marketing e aquisição de clientes

As despesas de marketing para 2022 totalizaram US $ 8,2 milhões.

Categoria de custo de marketing	Valor anual ($)
Marketing digital	3,600,000
Publicidade tradicional	2,800,000
Campanhas de aquisição de clientes	1,800,000

Washington Trust Bancorp, Inc. (Wash) - Modelo de negócios: fluxos de receita

Receita de juros de empréstimos e investimentos

Para o ano fiscal de 2023, o Washington Trust Bancorp registrou receita total de juros de US $ 292,3 milhões. Repartição das fontes de renda de juros:

Fonte de renda	Valor ($ m)
Empréstimos comerciais	134.6
Empréstimos hipotecários residenciais	87.4
Títulos de investimento	70.3

Taxas de originação hipotecária

A receita das taxas de originação de hipotecas para 2023 totalizou US $ 18,7 milhões, com a seguinte distribuição:

• Origem da hipoteca residencial: US $ 14,2 milhões
• Origem da hipoteca comercial: US $ 4,5 milhões

Taxas de serviço de gerenciamento de patrimônio

As taxas de serviço de gerenciamento de patrimônio em 2023 atingiram US $ 22,5 milhões, composto por:

Categoria de serviço	Receita ($ m)
Aviso de investimento	12.3
Serviços de confiança	6.7
Planejamento financeiro	3.5

Receita de transação bancária digital

As receitas de transações bancárias digitais para 2023 foram de US $ 7,6 milhões, incluindo:

• Transações bancárias online: US $ 4,2 milhões
• Transações bancárias móveis: US $ 3,4 milhões

Comissões de consultoria de investimentos

As comissões de consultoria de investimentos para 2023 totalizaram US $ 9,8 milhões, com a seguinte quebra:

Fonte da comissão	Valor ($ m)
Comissões de fundos mútuos	5.3
Comissões de negociação de ações	3.2
Aviso de renda fixa	1.3

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Value Propositions

You're looking at the core value Washington Trust Bancorp, Inc. delivers to its customers across New England. It's not just about transactions; it's about providing a complete financial relationship.

Full-service banking, mortgage, and wealth services under one roof

Washington Trust Bancorp, Inc. offers a full spectrum of financial services, which includes commercial banking, mortgage banking, personal banking, and wealth management and trust services. These services are delivered through its offices located across Rhode Island, Connecticut, and Massachusetts. The total assets of the corporation stood at $6.71 Billion USD as of September 2025.

The lending portfolio supports this full-service model, with total loans amounting to $5.1 billion at September 30, 2025. The mortgage banking segment showed strength, with mortgage banking revenues in the third quarter of 2025 totaling $3.5 million, which was up 15% from the preceding quarter.

Personalized, convenient service; a trusted financial partner in New England

Washington Trust Bancorp, Inc. emphasizes its long-standing reputation as a trusted financial partner in New England. The company is the oldest community bank in the U.S., having been founded in 1800, and is the largest state-chartered bank headquartered in Rhode Island. This history underpins the delivery of personalized, convenient service, which the CEO noted is the foundation of relationship banking.

The bank's deposit base reflects this local trust, with in-market deposits (total deposits less wholesale brokered deposits) amounting to $5.2 billion at September 30, 2025, up 4% from June 30, 2025.

Comprehensive wealth management for high-net-worth clients

The wealth management division provides comprehensive services for high-net-worth clients. The end-of-period Assets Under Administration (AUA) balance at September 30, 2025, reached $7.7 billion. Wealth management revenues for the third quarter of 2025 were $10.4 million, marking a 3% increase from the second quarter. Asset-based revenues within this segment specifically grew by 6% in the third quarter. Furthermore, Washington Trust Bancorp, Inc. strategically enhanced this offering by purchasing client accounts from Lighthouse Financial Management, LLC, which added approximately $195 million of managed assets during the third quarter of 2025.

Here's a quick look at the key financial metrics supporting the service lines as of the end of Q3 2025:

Service Component Metric	Amount/Value (as of 09/30/2025)	Period Change/Context
Total Assets	$6.71 Billion USD	Balance Sheet Total
Total Loans	$5.1 Billion	Balance Sheet Total
Wealth Management AUA	$7.7 Billion	Up 7% from Q2 2025
Q3 2025 Wealth Management Revenue	$10.4 Million	Up 3% Quarter-over-Quarter
Q3 2025 Mortgage Banking Revenue	$3.5 Million	Up 15% Quarter-over-Quarter
Total In-Market Deposits	$5.2 Billion	Up 4% from Q2 2025

Strong community commitment and local decision-making

The commitment to community is evidenced by its status as the oldest community bank in the nation, established in 1800. The bank operates with local decision-making across its footprint in Rhode Island, Connecticut, and Massachusetts.

Commercial lending solutions for regional businesses

Washington Trust Bancorp, Inc. provides commercial lending solutions. Total Commercial Real Estate (CRE) loans were $2,156,750 thousand as of September 30, 2025. The CRE office segment, secured by non-owner occupied office properties in southern New England, totaled $242.2 million, representing 5% of total loans. The bank has actively managed credit quality in this area; nonaccrual commercial loans were reduced to $1.0 million at September 30, 2025, a significant drop from $14.0 million at June 30, 2025.

The bank is focused on maintaining strong credit quality. The total allowance for credit losses (ACL) on loans was $36.6 million, or 0.71% of total loans, at September 30, 2025.

Finance: draft 13-week cash view by Friday.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Customer Relationships

You're looking at how Washington Trust Bancorp, Inc. keeps its clients close, which is central to their entire operation. They lean heavily on personal connection, which makes sense for a bank founded in 1800.

Dedicated relationship managers for commercial and wealth clients

Washington Trust Bancorp, Inc. makes specific investments to bolster its high-value client relationships. For instance, in the third quarter of 2025, the company hired a new senior executive specifically to lead its commercial banking division, signaling a direct focus on deepening those commercial ties. Also in Q3 2025, they actively grew their wealth management segment by purchasing the client accounts of Lighthouse Financial Management, LLC, which immediately added approximately $195 million of managed assets. This growth in the wealth segment is reflected in the $10.4 million in wealth management revenues reported for that quarter.

Here's a quick look at the scale of the relationship-driven segments as of late 2025:

Metric	Value as of Late 2025	Reporting Period
Wealth Management Revenues	$10.4 million	Q3 2025
Assets Under Administration (AUA)	$7.7 billion	September 30, 2025
Managed Assets Added via Acquisition	$195 million	Q3 2025
Total Loans	$5.1 billion	September 30, 2025

High-touch, personalized service model (relationship banking)

The Chairman and CEO, Edward O. Handy III, confirmed this focus, stating that the reputation is built on a deep commitment to customer relationships and taking pride in delivering personalized, convenient service-the foundation of relationship banking. This high-touch approach is what they use through life's most important financial moments. It's not just about transactions; it's about being the trusted partner.

Community-focused engagement and local philanthropy

Community engagement is a tangible part of their relationship strategy. In February 2025, Washington Trust Bank expanded its Community Reinvestment Act (CRA) lending team by adding five new CRA-focused lenders to help underserved populations in western Washington and the Portland metro area. Furthermore, their local efforts show up in concrete results. In the first quarter of 2025, the 25th Annual Peanut Butter Drive collected 4,710 jars of peanut butter and over $6,100 in monetary donations. That represented a 68% increase in donations compared to the prior year, showing growing community participation in their initiatives.

You can see the commitment to local support through these recent community actions:

• Expanded CRA lending team by 5 lenders (February 2025).
• Peanut Butter Drive donations increased by 68% year-over-year (Q1 2025).
• Collected 4,710 jars of peanut butter in one drive (Q1 2025).
• Donated over $6,100 in monetary gifts (Q1 2025).

Digital self-service options via online and mobile banking

While the core is relationship-driven, Washington Trust Bancorp, Inc. management is focused on blending that with convenient digital solutions. Though specific usage numbers for WASH aren't public, the general trend shows that digital channels are critical; for the broader consumer base, 82% say online banking is important, and 69% say the same for mobile apps. To be fair, 42% of consumers prefer using a mobile app for daily management, while 36% prefer a website. This means the digital experience must be seamless, even if the primary relationship is face-to-face.

Long-term trust built over two centuries of service

The longevity itself is a relationship asset. Washington Trust Bancorp, Inc. celebrated its 225th birthday in 2025, having been founded on August 22, 1800. This history translates into a physical footprint of 28 retail banking branches across Rhode Island and Mystic, Connecticut, plus additional mortgage lending and wealth management offices in Rhode Island, Massachusetts, and Connecticut. That's a long time to build and maintain trust.

Finance: draft Q4 2025 customer retention projection by next Tuesday.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Channels

Washington Trust Bancorp, Inc. serves its customer base through a combination of physical presence and digital platforms across Rhode Island, Connecticut, and Massachusetts.

Physical branch network across Rhode Island, Connecticut, and Massachusetts

Washington Trust Bancorp, Inc. maintains its physical footprint across Rhode Island, Connecticut, and Massachusetts, where it offers commercial banking, mortgage banking, personal banking, and wealth management services. During the first quarter of 2025, the company completed sales leaseback transactions for five branch locations. This move was part of a strategy to accelerate profitability and optimize the balance sheet. The company expanded its physical network in Rhode Island during 2024 with new branches in Smithfield and Providence.

Digital banking platform (mobile and online) for personal and business accounts

The digital channel is supported by a full suite of convenient digital tools. The company introduced an omnichannel digital account opening solution. The digital platform supports core transactional needs:

• Pay bills or loans online via computer, tablet, or mobile phone.
• Account-to-Account (A2A) Transfers to and from any U.S. financial institution.
• Pay Anyone With P2P service using email or mobile phone number.
• External Loan Payments using online banking or mobile banking.

Dedicated commercial lending and wealth management offices

Relationship banking is supported by dedicated personnel, as evidenced by recent strategic investments. In the third quarter of 2025, Washington Trust Bancorp, Inc. hired a new senior executive to lead its commercial banking division. The wealth management channel saw an addition of approximately $195 million of managed assets through the purchase of client accounts from Lighthouse Financial Management, LLC in the third quarter of 2025. The end-of-period Assets Under Administration (AUA) balance reached $7.7 billion as of September 30, 2025.

Mortgage banking division for residential real estate loans

The mortgage banking division channels loan origination and sales activity. Loans sold amounted to $126.5 million in the third quarter of 2025, which was up by 8% from the second quarter of 2025. Mortgage banking revenues for the third quarter of 2025 totaled $3.5 million. Residential real estate loans decreased by $23 million, or 1%, from June 30, 2025, as part of the total loan portfolio of $5.1 billion at September 30, 2025.

The following table details the composition of the loan portfolio and deposit base as of late 2025, reflecting the assets managed through these various channels:

Category	Amount as of September 30, 2025	Percentage of Total Loans (as of Sep 30, 2025)
Total Loans	$5.1 billion	100%
Commercial Loans	Decreased by $1 million from June 30, 2025	Not explicitly stated as a percentage of total loans, but Commercial Real Estate was $2.18 billion as of an earlier report
Residential Real Estate Loans	Decreased by $23 million from June 30, 2025	Implied to be the largest component, with $2.10 billion reported earlier
Consumer Loans	Increased by $6 million, or 2%, from June 30, 2025	Small component relative to real estate
In-market Deposits	$5.2 billion	Total Deposits were $5.2 billion

ATMs and third-party payment processing (e.g., Clover)

While specific data on ATM network size or third-party processors like Clover isn't detailed in the latest reports, the digital channel facilitates payment services. Customers can make external loan payments through online or mobile banking, indicating integration with external bank account systems for payment initiation.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Customer Segments

You're looking at the core groups Washington Trust Bancorp, Inc. (WASH) serves as of late 2025. They focus on relationship banking across the Northeast, built on their long-standing presence, especially as the oldest community bank in the nation and the largest state-chartered bank headquartered in Rhode Island. The customer base is segmented by service need and asset level.

Individuals and families in Rhode Island, Connecticut, and Massachusetts form the foundation of their retail banking and deposit gathering efforts. The total in-market deposits, which represent the core retail and local business funding base, stood at $5.2 billion as of September 30, 2025, showing growth of 4% from the end of the preceding quarter.

Small to mid-sized businesses (SMEs) in New England are served through the Commercial Banking segment. While management has been prudent with credit, focusing on loan quality, the total loan portfolio was $5.1 billion at September 30, 2025. Commercial loans specifically were essentially unchanged from June 30, 2025. Management anticipates modest 3% loan growth in the commercial segment, with a focus on Commercial & Industrial (C&I) loans to strengthen deposit relationships in 2025.

High-net-worth individuals requiring wealth and trust services are a key fee-income driver. The end-of-period Assets Under Administration (AUA) balance reached $7.7 billion at September 30, 2025. This segment generated wealth management revenues of $10.4 million in the third quarter of 2025. Asset-based revenues within this segment grew by 6%, or $562 thousand, in the third quarter of 2025. This segment was recently bolstered by the purchase of client accounts from Lighthouse Financial Management, LLC, which added approximately $195 million of managed assets.

Municipalities and local nonprofit organizations are served through commercial banking and deposit services, aligning with the community bank mandate, though specific financial metrics for this sub-segment aren't broken out in the latest reports. The focus on in-market deposit growth supports these local entities.

Residential real estate borrowers are served through mortgage banking and direct lending. Residential real estate loans represented a portion of the total loan book, which stood at $5.1 billion as of September 30, 2025. Residential real estate loans decreased by $23 million, or 1%, from the end of the second quarter of 2025. Mortgage banking revenues for the third quarter of 2025 were $3.5 million, with loans sold amounting to $126.5 million in that quarter.

Here's a quick look at the scale of the primary lending and wealth management activities reflecting these customer groups as of the end of Q3 2025:

Customer Group Proxy	Financial Metric	Amount as of September 30, 2025
Individuals & Families (Deposits)	In-Market Deposits	$5.2 billion
SMEs & Commercial Borrowers	Total Commercial Loans (Approximate)	(Total Loans: $5.1 billion)
High-Net-Worth Individuals	Assets Under Administration (AUA)	$7.7 billion
High-Net-Worth Individuals	Wealth Management Revenues (Q3 2025)	$10.4 million
Residential Borrowers	Residential Real Estate Loans (Approximate)	(Total Loans: $5.1 billion)

The company also serves individuals through consumer loans, which increased by $6 million, or 2%, from June 30, 2025.

Finance: draft 13-week cash view by Friday.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Cost Structure

You're looking at the core expenses Washington Trust Bancorp, Inc. (WASH) manages to run its business as of late 2025. For a bank, the cost structure is heavily weighted toward personnel and the cost of money.

Salaries and employee benefits represent the single largest noninterest expense component. For the third quarter of 2025, this figure stood at $22.7 million. This is the foundation of their operational cost base. To be fair, this number was down slightly, by 2% from the preceding quarter, reflecting lower performance-based compensation that quarter.

The cost associated with funding operations, specifically interest expense on deposits and borrowings, is a variable cost that moves with market rates. While the total dollar amount for this line item isn't explicitly broken out in the same way as noninterest expenses, we know the cost of interest-bearing liabilities for Q3 2025 was 3.08%. Furthermore, the balance for Federal Home Loan Bank (FHLB) advances, a key borrowing source, was reduced to $791 million, a 21% quarter-over-quarter cut.

Risk management requires setting aside funds for potential loan losses. The Provision for credit losses on loans recognized in Q3 2025 was $7.0 million. This was significantly elevated compared to the $650 thousand recognized in the second quarter, driven by charge-offs on two commercial loan relationships.

Technology and external support are also material costs. Outsourced services for Washington Trust Bancorp, Inc. totaled $4.1 million in the third quarter of 2025. This was down 6% from the prior quarter, largely due to lower third-party software costs.

The physical footprint of the branch network contributes to occupancy and equipment costs. While a specific dollar amount for this category isn't isolated in the top-line expense breakdown, the total noninterest expense for the quarter was $35.7 million. This total expense base reflects the cost of maintaining the physical presence and the technology backbone.

Here's a quick look at the major noninterest expense components for Q3 2025:

Expense Category	Q3 2025 Amount (Millions)	Linked Quarter Change
Salaries and employee benefits	$22.7	Down 2%
Outsourced services	$4.1	Down 6%
Total Noninterest Expense	$35.7	Down 2%

The structure of these costs shows a heavy reliance on human capital, as expected for a relationship-focused bank. You can see the breakdown of noninterest expense below:

• Salaries and employee benefits expense: $22.7 million
• Outsourced services: $4.1 million
• Occupancy and equipment costs plus other noninterest expenses (Implied Remainder): Approximately $8.9 million

For context on funding costs, consider these related figures:

• Cost of interest-bearing liabilities: 3.08%
• FHLB advances balance: $791 million
• Total assets: $7.1 billion (Q3 2025)

Finance: draft 13-week cash view by Friday.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Revenue Streams

You're looking at how Washington Trust Bancorp, Inc. (WASH) actually makes money as of late 2025. The revenue streams are clearly segmented across traditional banking, wealth management, and mortgage activities, which is typical for a diversified community bank of this size. Honestly, the mix shows a good balance between interest-earning assets and fee-based services.

The core engine remains the spread between what the bank earns on its assets and what it pays out on its liabilities. For the third quarter of 2025, Net Interest Income (NII) from loans and securities was reported at $38.8 million, showing a 4% increase from the second quarter of 2025. This NII represented the largest component of the total revenue, which reached $56.4 million for the quarter. The net interest margin (NIM) for the period stood at 2.40%.

Fee-based income, or noninterest income, contributed significantly, totaling $17.6 million in the third quarter of 2025, which was up 3% linked-quarter. This noninterest income is where you see the direct transactional and asset-based revenue sources clearly defined.

Here's the quick math on how the noninterest income breaks down, based on the confirmed components:

Revenue Component	Q3 2025 Amount (Millions USD)	Linked Quarter Change
Net Interest Income (NII)	$38.8	Up 4%
Total Noninterest Income	$17.6	Up 3%
Wealth Management Revenues (Total)	$10.4	Up 3%
Mortgage Banking Revenues	$3.5	Up 15%
Service Charges & Other Noninterest Income (Implied Remainder)	Approximately $3.7	Varies

The wealth management segment is clearly fee-driven, relying heavily on asset levels. The end-of-period Assets Under Administration (AUA) balance at September 30, 2025, was $7.7 billion, reflecting a 7% increase from June 30, 2025. This growth helped drive the asset-based fees.

You can see the underlying drivers of the fee income streams in more detail:

• Wealth management revenues totaled $10.4 million.
• Asset-based revenues within wealth management grew by 6%.
• Transaction-based revenues within wealth management saw a sharp decline of 82%.
• This transaction decline was largely due to seasonal tax servicing fee income concentrated in the second quarter, so it's definitely transactional.
• Mortgage banking revenues hit $3.5 million, a 15% increase from the prior quarter.
• Loans sold via mortgage banking totaled $126.5 million in the third quarter.
• The remaining portion of the $17.6 million total noninterest income is comprised of service charges and other items, including loan-related derivative income.

The company also noted that total revenue for the quarter was $56.47 million, substantially exceeding the analyst consensus estimate of $39.34 million. This top-line performance is a key indicator of the current revenue generation power of Washington Trust Bancorp, Inc.

Finance: draft 13-week cash view by Friday.