Washington Trust Bancorp, Inc. (Wash): Business Model Canvas [Jan-2025 Mis à jour]

Plongez dans le plan stratégique de Washington Trust Bancorp, Inc. (Wash), une puissance financière qui transforme les services bancaires traditionnels à travers une toile de modèle commercial innovante. Cette approche globale révèle comment Wash exploite les partenariats locaux, les infrastructures numériques de pointe et les stratégies axées sur la communauté pour fournir des solutions financières personnalisées qui les distinguent dans le paysage bancaire compétitif. De leur solide réseau régional du Rhode Island à leurs services de gestion de patrimoine sophistiqués, Wash démontre un modèle dynamique qui équilibre l'innovation technologique avec un engagement communautaire profondément enraciné.

Washington Trust Bancorp, Inc. (Wash) - Modèle commercial: partenariats clés

Réseaux commerciaux locaux et régionaux

Washington Trust Bancorp entretient des partenariats stratégiques avec des chambres locales de commerce et d'associations commerciales dans le Rhode Island, le Connecticut et le Massachusetts.

Type de partenariat	Nombre de partenariats actifs	Couverture géographique
Adhésions à la Chambre de commerce	12	Rhode Island, Connecticut, Massachusetts
Réseaux d'association d'entreprise	8	Zone de trois États

Sociétés de prêts hypothécaires et d'immobilier

Washington Trust collabore avec plusieurs partenaires immobiliers et prêts hypothécaires.

• Partenariats des courtiers hypothécaires: 45 partenariats actifs
• Collaborations de l'entreprise immobilière: 32 relations établies
• Réseaux de référence du prêt: 18 accords de référence actifs

Partenaires de gestion des investissements et de la patrimoine

La banque maintient des partenariats stratégiques avec les sociétés d'investissement et les services de conseil financier.

Catégorie de partenaire	Nombre de partenaires	Actifs sous gestion
Sociétés de conseil en investissement	7	850 millions de dollars
Plateformes de gestion de patrimoine	5	620 millions de dollars

Fournisseurs de services de technologie et de cybersécurité

Washington Trust investit dans des partenariats technologiques robustes pour garantir des opérations bancaires sécurisées.

• Cybersecurity Partners: 6 entreprises technologiques spécialisées
• Provideurs de plate-forme bancaire numérique: 3 partenaires technologiques stratégiques
• Investissement technologique annuel: 4,2 millions de dollars

Organisations de développement communautaire

Washington Trust s'engage activement avec les organisations de développement communautaire pour soutenir la croissance économique locale.

Type d'organisation	Nombre de partenariats	Investissement communautaire
Organisations de développement à but non lucratif	9	3,5 millions de dollars par an
Agences de développement économique	5	2,1 millions de dollars par an

Washington Trust Bancorp, Inc. (Wash) - Modèle d'entreprise: Activités clés

Services bancaires commerciaux et personnels

Au quatrième trimestre 2023, Washington Trust Bancorp a déclaré 6,8 milliards de dollars d'actifs totaux. La banque propose des services bancaires commerciaux avec un portefeuille de prêts de 4,3 milliards de dollars, notamment:

• Prêts immobiliers commerciaux: 2,1 milliards de dollars
• Prêts commerciaux et industriels: 890 millions de dollars
• Dépôts bancaires au détail: 5,2 milliards de dollars

Prêts hypothécaires et origine

Performance de prêt hypothécaire pour 2023:

Métrique	Valeur
Originations hypothécaires totales	412 millions de dollars
Portefeuille hypothécaire résidentiel	1,6 milliard de dollars
Taux d'approbation du prêt hypothécaire	78.5%

Advisory de gestion de la patrimoine et d'investissement

Performance du segment de gestion de la patrimoine:

• Actif sous gestion (AUM): 2,3 milliards de dollars
• Nombre de clients de gestion de patrimoine: 12 400
• Valeur moyenne du portefeuille des clients: 185 000 $

Développement de la plate-forme bancaire numérique

Métriques bancaires numériques:

Canal numérique	Base d'utilisateurs
Utilisateurs de la banque en ligne	86,500
Téléchargements d'applications bancaires mobiles	62,300
Volume de transaction numérique	3,2 millions par trimestre

Gestion des risques et surveillance de la conformité

Statistiques de la conformité et de la gestion des risques:

• Taille du département de la conformité: 47 employés
• Budget de conformité annuel: 3,6 millions de dollars
• Score d'examen réglementaire: 95/100

Washington Trust Bancorp, Inc. (Wash) - Modèle commercial: Ressources clés

Strait réseau bancaire régional dans le Rhode Island

Au quatrième trimestre 2023, Washington Trust Bancorp exploite 57 succursales à service complet à travers le Rhode Island, le Massachusetts et le Connecticut. Actif total au 31 décembre 2023: 7,48 milliards de dollars.

Présence géographique	Nombre de branches	Actif total
Rhode Island	39	5,2 milliards de dollars
Massachusetts	12	1,7 milliard de dollars
Connecticut	6	580 millions de dollars

Équipe de gestion financière expérimentée

Composition du leadership à partir de 2024:

• Membres totaux de l'équipe de direction: 7
• Expérience moyenne de l'industrie bancaire: 22 ans
• Tenure médiane avec Washington Trust: 15 ans

Infrastructure bancaire numérique robuste

Métriques bancaires numériques pour 2023:

• Utilisateurs bancaires en ligne: 124 000
• Téléchargements d'applications bancaires mobiles: 68 500
• Volume des transactions numériques: 3,2 millions de transactions mensuelles

Portefeuille de produits financiers diversifiés

Catégorie de produits	Valeur totale du portefeuille	Part de marché
Prêts commerciaux	2,3 milliards de dollars	42% dans le Rhode Island
Hypothèques résidentielles	1,9 milliard de dollars	Marché régional de 35%
Banque personnelle	1,1 milliard de dollars	28% du marché local

Système de gestion de la relation client solide

Métriques de la relation client pour 2023:

• Base de clientèle totale: 287 000
• Taux de rétention de la clientèle: 94,3%
• Durée moyenne de la relation client: 8,6 ans

Washington Trust Bancorp, Inc. (Wash) - Modèle d'entreprise: propositions de valeur

Solutions bancaires personnalisées pour les entreprises et les particuliers

Washington Trust Bancorp propose une gamme de solutions bancaires personnalisées avec un actif total de 7,1 milliards de dollars au quatrième trimestre 2023. La banque fournit des services financiers sur mesure sur plusieurs segments.

Catégorie de service	Total de clientèle	Taille moyenne du compte
Banque personnelle	87 500 clients	$156,300
Banque d'affaires	12 300 clients commerciaux	$475,600

Taux d'intérêt concurrentiels et produits financiers

Washington Trust offre des tarifs compétitifs sur divers produits financiers:

• Compte d'épargne personnelle: 4,25% apy
• Compte du marché monétaire: 4,50% apy
• Taux de CD à 12 mois: 5,10% APY
• Vérification des entreprises: taux d'intérêt de 3,75%

Approche bancaire axée sur la communauté locale

Opérant principalement dans le Rhode Island, le Connecticut et le Massachusetts, Washington Trust dessert 127 communautés locales avec une forte présence régionale.

État	Nombre de branches	Investissement communautaire
Rhode Island	54 branches	12,3 millions de dollars
Connecticut	23 branches	5,7 millions de dollars
Massachusetts	16 branches	4,2 millions de dollars

Services complets de gestion de patrimoine

La Division de la gestion de la patrimoine de Washington Trust gère 3,2 milliards de dollars d'actifs avec des services spécialisés:

• Services de confiance personnelle
• Planification successorale
• Gestion des investissements
• Planification de la retraite

Capacités avancées des banques numériques et mobiles

Statistiques de la plate-forme bancaire numérique pour 2023:

Service numérique	Adoption des utilisateurs	Volume de transaction
Application bancaire mobile	62 500 utilisateurs actifs	1,4 million de transactions mensuelles
Banque en ligne	75 300 utilisateurs enregistrés	2,1 millions de transactions mensuelles

Washington Trust Bancorp, Inc. (Wash) - Modèle d'entreprise: relations avec les clients

Service client personnalisé

Washington Trust Bancorp offre aux services bancaires personnalisés en mettant l'accent sur les besoins individuels des clients. En 2023, la banque dessert environ 85 000 clients à travers le Rhode Island, le Connecticut et le Massachusetts.

Catégorie de service	Niveau d'interaction client	Temps de réponse moyen
Banque personnelle	Touche élevée	Moins de 24 heures
Banque d'affaires	Support dédié	4-6 heures

Modèle bancaire basé sur les relations

La banque maintient une approche basée sur les relations avec un taux moyen de rétention de la clientèle de 92% en 2023.

• Consultation financière personnalisée
• Recommandations de produits sur mesure
• Support de planification financière à long terme

Canaux d'interaction numériques et en personne

Canal	Pourcentage d'utilisation	Préférence du client
Banque mobile	62%	Haut
Banque en ligne	78%	Très haut
Visites de succursale	40%	Modéré

Gestionnaires de relations dédiées

Washington Trust fournit des gestionnaires de relations spécialisés pour différents segments de clients:

• Banque personnelle: 1 gestionnaire pour 250 clients
• Banque d'entreprise: 1 gestionnaire pour 50 clients commerciaux
• Gestion de la patrimoine: 1 conseiller pour 75 clients à haute nette

Programmes d'engagement et de soutien communautaires

L'implication communautaire est un aspect clé de la stratégie de relation client de Washington Trust.

Programme	Investissement annuel	Impact communautaire
Subventions communautaires locales	1,2 million de dollars	Plus de 150 organisations locales soutenues
Éducation financière	$350,000	3 500 personnes formées

Washington Trust Bancorp, Inc. (Wash) - Modèle commercial: canaux

Réseau de succursale bancaire physique

Washington Trust Bancorp exploite 63 succursales à service complet à travers le Rhode Island, le Connecticut et le Massachusetts en 2023.

État	Nombre de branches
Rhode Island	42
Connecticut	12
Massachusetts	9

Plateforme bancaire en ligne

Washington Trust fournit des services bancaires en ligne complets avec Cryptage 256 bits sécurité.

• Gestion du compte numérique
• Services de paiement
• Transferts de fonds
• Téléchargements de déclaration

Application bancaire mobile

Application mobile disponible pour les plates-formes iOS et Android avec 124 000 utilisateurs mobiles actifs au quatrième trimestre 2023.

Plate-forme	Note de l'App Store
Apple App Store	4.7/5
Google Play Store	4.6/5

Réseau ATM

Washington Trust donne accès à 87 distributeurs automatiques de billets propriétaires et participe à Nationwide Allpoint ATM Network avec plus de 55 000 emplacements.

Téléphone et support client numérique

Support client disponible 7 jours par semaine avec un temps de réponse moyen de 3,2 minutes.

• Prise en charge du téléphone: numéro 1 à 800
• Assistance par e-mail
• Chat en direct
• Service client sur les réseaux sociaux

Washington Trust Bancorp, Inc. (Wash) - Modèle d'entreprise: segments de clientèle

Petites et moyennes entreprises

Depuis le quatrième trimestre 2023, Washington Trust Bancorp dessert environ 3 500 petites et moyennes entreprises à travers le Rhode Island, le Connecticut et le Massachusetts.

Segment d'entreprise	Nombre de clients	Taille moyenne du prêt
Commerces de détail	1,275	$425,000
Services professionnels	1,150	$375,000
Fabrication	675	$612,000

Clients bancaires de détail individuels

Washington Trust Bancorp dessert 87 500 clients bancaires de détail individuels au 31 décembre 2023.

• Comptes de chèques personnels: 52 300 clients
• Comptes d'épargne personnelles: 45 600 clients
• Âge du client moyen: 42 ans

Individus à haute nette

La banque maintient 1 250 clients individuels à haute noue avec des actifs investissables moyens de 3,2 millions de dollars par client.

Plage d'actifs	Nombre de clients
1 M $ - 3 M $	675
3 M $ - 5 M $	375
5 M $ +	200

Organisations communautaires locales

Washington Trust Bancorp dessert 215 organisations communautaires locales ayant des relations bancaires totales d'une valeur de 42,6 millions de dollars.

• Organisations à but non lucratif: 127
• Institutions religieuses: 44
• Institutions éducatives: 32
• Fondations communautaires: 12

Clients commerciaux et d'entreprise

La banque entretient 625 relations avec les clients commerciaux et d'entreprise avec un portefeuille de prêts commerciaux total de 1,3 milliard de dollars en 2023.

Secteur de l'industrie	Nombre de clients	Volume total des prêts
Immobilier	275	512 millions de dollars
Soins de santé	125	213 millions de dollars
Technologie	85	176 millions de dollars
Autres industries	140	399 millions de dollars

Washington Trust Bancorp, Inc. (Wash) - Modèle d'entreprise: Structure des coûts

Salaires et avantages sociaux des employés

Au 31 décembre 2022, Washington Trust Bancorp a déclaré une rémunération totale et une dépense des avantages sociaux de 71,4 millions de dollars pour l'année.

Catégorie de coûts des employés	Montant annuel ($)
Salaires	52,300,000
Avantages sociaux	8,600,000
Contributions à la retraite	6,500,000
Autres avantages sociaux	4,000,000

Maintenance de technologie et d'infrastructure

L'infrastructure technologique et les coûts de maintenance pour 2022 ont totalisé environ 22,5 millions de dollars.

• Maintenance des systèmes informatiques: 9 800 000 $
• Investissements en cybersécurité: 5 700 000 $
• Licence de logiciel: 4 200 000 $
• Mises à niveau matériel: 2 800 000 $

Frais de conformité réglementaire

Les dépenses liées à la conformité pour 2022 étaient de 15,3 millions de dollars.

Catégorie de coût de conformité	Montant annuel ($)
Conseil juridique et réglementaire	6,200,000
Personnel de conformité	5,100,000
Rapports et documentation	4,000,000

Coûts d'exploitation de la succursale

Les dépenses totales d'exploitation de la succursale pour 2022 étaient de 37,6 millions de dollars.

• Loyer et occupation: 18 900 000 $
• Utilitaires: 5 700 000 $
• Entretien et réparations: 7 200 000 $
• Équipement de succursale: 5 800 000 $

Frais de marketing et d'acquisition des clients

Les dépenses de marketing pour 2022 s'élevaient à 8,2 millions de dollars.

Catégorie de coûts marketing	Montant annuel ($)
Marketing numérique	3,600,000
Publicité traditionnelle	2,800,000
Campagnes d'acquisition de clients	1,800,000

Washington Trust Bancorp, Inc. (Wash) - Modèle commercial: Strots de revenus

Revenu des intérêts des prêts et des investissements

Pour l'exercice 2023, Washington Trust Bancorp a déclaré un revenu total d'intérêts de 292,3 millions de dollars. Déchange des sources de revenus d'intérêts:

Source de revenu	Montant ($ m)
Prêts commerciaux	134.6
Prêts hypothécaires résidentiels	87.4
Titres d'investissement	70.3

Frais d'origine hypothécaire

Les revenus des frais d'origine hypothécaire pour 2023 ont totalisé 18,7 millions de dollars, la distribution suivante:

• Origination hypothécaire résidentielle: 14,2 millions de dollars
• Origination hypothécaire commerciale: 4,5 millions de dollars

Frais de service de gestion de patrimoine

Les frais de service de gestion de patrimoine en 2023 ont atteint 22,5 millions de dollars, composé de:

Catégorie de service	Revenus ($ m)
Avis d'investissement	12.3
Services de confiance	6.7
Planification financière	3.5

Revenus des transactions bancaires numériques

Les revenus des transactions bancaires numériques pour 2023 étaient de 7,6 millions de dollars, notamment:

• Transactions bancaires en ligne: 4,2 millions de dollars
• Transactions bancaires mobiles: 3,4 millions de dollars

Commissions de conseil en investissement

Les commissions de conseil en placement pour 2023 ont totalisé 9,8 millions de dollars, avec la ventilation suivante:

Source de la commission	Montant ($ m)
Commissions de fonds communs de placement	5.3
Commissions de négociation sur les actions	3.2
Avis à revenu fixe	1.3

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Value Propositions

You're looking at the core value Washington Trust Bancorp, Inc. delivers to its customers across New England. It's not just about transactions; it's about providing a complete financial relationship.

Full-service banking, mortgage, and wealth services under one roof

Washington Trust Bancorp, Inc. offers a full spectrum of financial services, which includes commercial banking, mortgage banking, personal banking, and wealth management and trust services. These services are delivered through its offices located across Rhode Island, Connecticut, and Massachusetts. The total assets of the corporation stood at $6.71 Billion USD as of September 2025.

The lending portfolio supports this full-service model, with total loans amounting to $5.1 billion at September 30, 2025. The mortgage banking segment showed strength, with mortgage banking revenues in the third quarter of 2025 totaling $3.5 million, which was up 15% from the preceding quarter.

Personalized, convenient service; a trusted financial partner in New England

Washington Trust Bancorp, Inc. emphasizes its long-standing reputation as a trusted financial partner in New England. The company is the oldest community bank in the U.S., having been founded in 1800, and is the largest state-chartered bank headquartered in Rhode Island. This history underpins the delivery of personalized, convenient service, which the CEO noted is the foundation of relationship banking.

The bank's deposit base reflects this local trust, with in-market deposits (total deposits less wholesale brokered deposits) amounting to $5.2 billion at September 30, 2025, up 4% from June 30, 2025.

Comprehensive wealth management for high-net-worth clients

The wealth management division provides comprehensive services for high-net-worth clients. The end-of-period Assets Under Administration (AUA) balance at September 30, 2025, reached $7.7 billion. Wealth management revenues for the third quarter of 2025 were $10.4 million, marking a 3% increase from the second quarter. Asset-based revenues within this segment specifically grew by 6% in the third quarter. Furthermore, Washington Trust Bancorp, Inc. strategically enhanced this offering by purchasing client accounts from Lighthouse Financial Management, LLC, which added approximately $195 million of managed assets during the third quarter of 2025.

Here's a quick look at the key financial metrics supporting the service lines as of the end of Q3 2025:

Service Component Metric	Amount/Value (as of 09/30/2025)	Period Change/Context
Total Assets	$6.71 Billion USD	Balance Sheet Total
Total Loans	$5.1 Billion	Balance Sheet Total
Wealth Management AUA	$7.7 Billion	Up 7% from Q2 2025
Q3 2025 Wealth Management Revenue	$10.4 Million	Up 3% Quarter-over-Quarter
Q3 2025 Mortgage Banking Revenue	$3.5 Million	Up 15% Quarter-over-Quarter
Total In-Market Deposits	$5.2 Billion	Up 4% from Q2 2025

Strong community commitment and local decision-making

The commitment to community is evidenced by its status as the oldest community bank in the nation, established in 1800. The bank operates with local decision-making across its footprint in Rhode Island, Connecticut, and Massachusetts.

Commercial lending solutions for regional businesses

Washington Trust Bancorp, Inc. provides commercial lending solutions. Total Commercial Real Estate (CRE) loans were $2,156,750 thousand as of September 30, 2025. The CRE office segment, secured by non-owner occupied office properties in southern New England, totaled $242.2 million, representing 5% of total loans. The bank has actively managed credit quality in this area; nonaccrual commercial loans were reduced to $1.0 million at September 30, 2025, a significant drop from $14.0 million at June 30, 2025.

The bank is focused on maintaining strong credit quality. The total allowance for credit losses (ACL) on loans was $36.6 million, or 0.71% of total loans, at September 30, 2025.

Finance: draft 13-week cash view by Friday.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Customer Relationships

You're looking at how Washington Trust Bancorp, Inc. keeps its clients close, which is central to their entire operation. They lean heavily on personal connection, which makes sense for a bank founded in 1800.

Dedicated relationship managers for commercial and wealth clients

Washington Trust Bancorp, Inc. makes specific investments to bolster its high-value client relationships. For instance, in the third quarter of 2025, the company hired a new senior executive specifically to lead its commercial banking division, signaling a direct focus on deepening those commercial ties. Also in Q3 2025, they actively grew their wealth management segment by purchasing the client accounts of Lighthouse Financial Management, LLC, which immediately added approximately $195 million of managed assets. This growth in the wealth segment is reflected in the $10.4 million in wealth management revenues reported for that quarter.

Here's a quick look at the scale of the relationship-driven segments as of late 2025:

Metric	Value as of Late 2025	Reporting Period
Wealth Management Revenues	$10.4 million	Q3 2025
Assets Under Administration (AUA)	$7.7 billion	September 30, 2025
Managed Assets Added via Acquisition	$195 million	Q3 2025
Total Loans	$5.1 billion	September 30, 2025

High-touch, personalized service model (relationship banking)

The Chairman and CEO, Edward O. Handy III, confirmed this focus, stating that the reputation is built on a deep commitment to customer relationships and taking pride in delivering personalized, convenient service-the foundation of relationship banking. This high-touch approach is what they use through life's most important financial moments. It's not just about transactions; it's about being the trusted partner.

Community-focused engagement and local philanthropy

Community engagement is a tangible part of their relationship strategy. In February 2025, Washington Trust Bank expanded its Community Reinvestment Act (CRA) lending team by adding five new CRA-focused lenders to help underserved populations in western Washington and the Portland metro area. Furthermore, their local efforts show up in concrete results. In the first quarter of 2025, the 25th Annual Peanut Butter Drive collected 4,710 jars of peanut butter and over $6,100 in monetary donations. That represented a 68% increase in donations compared to the prior year, showing growing community participation in their initiatives.

You can see the commitment to local support through these recent community actions:

• Expanded CRA lending team by 5 lenders (February 2025).
• Peanut Butter Drive donations increased by 68% year-over-year (Q1 2025).
• Collected 4,710 jars of peanut butter in one drive (Q1 2025).
• Donated over $6,100 in monetary gifts (Q1 2025).

Digital self-service options via online and mobile banking

While the core is relationship-driven, Washington Trust Bancorp, Inc. management is focused on blending that with convenient digital solutions. Though specific usage numbers for WASH aren't public, the general trend shows that digital channels are critical; for the broader consumer base, 82% say online banking is important, and 69% say the same for mobile apps. To be fair, 42% of consumers prefer using a mobile app for daily management, while 36% prefer a website. This means the digital experience must be seamless, even if the primary relationship is face-to-face.

Long-term trust built over two centuries of service

The longevity itself is a relationship asset. Washington Trust Bancorp, Inc. celebrated its 225th birthday in 2025, having been founded on August 22, 1800. This history translates into a physical footprint of 28 retail banking branches across Rhode Island and Mystic, Connecticut, plus additional mortgage lending and wealth management offices in Rhode Island, Massachusetts, and Connecticut. That's a long time to build and maintain trust.

Finance: draft Q4 2025 customer retention projection by next Tuesday.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Channels

Washington Trust Bancorp, Inc. serves its customer base through a combination of physical presence and digital platforms across Rhode Island, Connecticut, and Massachusetts.

Physical branch network across Rhode Island, Connecticut, and Massachusetts

Washington Trust Bancorp, Inc. maintains its physical footprint across Rhode Island, Connecticut, and Massachusetts, where it offers commercial banking, mortgage banking, personal banking, and wealth management services. During the first quarter of 2025, the company completed sales leaseback transactions for five branch locations. This move was part of a strategy to accelerate profitability and optimize the balance sheet. The company expanded its physical network in Rhode Island during 2024 with new branches in Smithfield and Providence.

Digital banking platform (mobile and online) for personal and business accounts

The digital channel is supported by a full suite of convenient digital tools. The company introduced an omnichannel digital account opening solution. The digital platform supports core transactional needs:

• Pay bills or loans online via computer, tablet, or mobile phone.
• Account-to-Account (A2A) Transfers to and from any U.S. financial institution.
• Pay Anyone With P2P service using email or mobile phone number.
• External Loan Payments using online banking or mobile banking.

Dedicated commercial lending and wealth management offices

Relationship banking is supported by dedicated personnel, as evidenced by recent strategic investments. In the third quarter of 2025, Washington Trust Bancorp, Inc. hired a new senior executive to lead its commercial banking division. The wealth management channel saw an addition of approximately $195 million of managed assets through the purchase of client accounts from Lighthouse Financial Management, LLC in the third quarter of 2025. The end-of-period Assets Under Administration (AUA) balance reached $7.7 billion as of September 30, 2025.

Mortgage banking division for residential real estate loans

The mortgage banking division channels loan origination and sales activity. Loans sold amounted to $126.5 million in the third quarter of 2025, which was up by 8% from the second quarter of 2025. Mortgage banking revenues for the third quarter of 2025 totaled $3.5 million. Residential real estate loans decreased by $23 million, or 1%, from June 30, 2025, as part of the total loan portfolio of $5.1 billion at September 30, 2025.

The following table details the composition of the loan portfolio and deposit base as of late 2025, reflecting the assets managed through these various channels:

Category	Amount as of September 30, 2025	Percentage of Total Loans (as of Sep 30, 2025)
Total Loans	$5.1 billion	100%
Commercial Loans	Decreased by $1 million from June 30, 2025	Not explicitly stated as a percentage of total loans, but Commercial Real Estate was $2.18 billion as of an earlier report
Residential Real Estate Loans	Decreased by $23 million from June 30, 2025	Implied to be the largest component, with $2.10 billion reported earlier
Consumer Loans	Increased by $6 million, or 2%, from June 30, 2025	Small component relative to real estate
In-market Deposits	$5.2 billion	Total Deposits were $5.2 billion

ATMs and third-party payment processing (e.g., Clover)

While specific data on ATM network size or third-party processors like Clover isn't detailed in the latest reports, the digital channel facilitates payment services. Customers can make external loan payments through online or mobile banking, indicating integration with external bank account systems for payment initiation.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Customer Segments

You're looking at the core groups Washington Trust Bancorp, Inc. (WASH) serves as of late 2025. They focus on relationship banking across the Northeast, built on their long-standing presence, especially as the oldest community bank in the nation and the largest state-chartered bank headquartered in Rhode Island. The customer base is segmented by service need and asset level.

Individuals and families in Rhode Island, Connecticut, and Massachusetts form the foundation of their retail banking and deposit gathering efforts. The total in-market deposits, which represent the core retail and local business funding base, stood at $5.2 billion as of September 30, 2025, showing growth of 4% from the end of the preceding quarter.

Small to mid-sized businesses (SMEs) in New England are served through the Commercial Banking segment. While management has been prudent with credit, focusing on loan quality, the total loan portfolio was $5.1 billion at September 30, 2025. Commercial loans specifically were essentially unchanged from June 30, 2025. Management anticipates modest 3% loan growth in the commercial segment, with a focus on Commercial & Industrial (C&I) loans to strengthen deposit relationships in 2025.

High-net-worth individuals requiring wealth and trust services are a key fee-income driver. The end-of-period Assets Under Administration (AUA) balance reached $7.7 billion at September 30, 2025. This segment generated wealth management revenues of $10.4 million in the third quarter of 2025. Asset-based revenues within this segment grew by 6%, or $562 thousand, in the third quarter of 2025. This segment was recently bolstered by the purchase of client accounts from Lighthouse Financial Management, LLC, which added approximately $195 million of managed assets.

Municipalities and local nonprofit organizations are served through commercial banking and deposit services, aligning with the community bank mandate, though specific financial metrics for this sub-segment aren't broken out in the latest reports. The focus on in-market deposit growth supports these local entities.

Residential real estate borrowers are served through mortgage banking and direct lending. Residential real estate loans represented a portion of the total loan book, which stood at $5.1 billion as of September 30, 2025. Residential real estate loans decreased by $23 million, or 1%, from the end of the second quarter of 2025. Mortgage banking revenues for the third quarter of 2025 were $3.5 million, with loans sold amounting to $126.5 million in that quarter.

Here's a quick look at the scale of the primary lending and wealth management activities reflecting these customer groups as of the end of Q3 2025:

Customer Group Proxy	Financial Metric	Amount as of September 30, 2025
Individuals & Families (Deposits)	In-Market Deposits	$5.2 billion
SMEs & Commercial Borrowers	Total Commercial Loans (Approximate)	(Total Loans: $5.1 billion)
High-Net-Worth Individuals	Assets Under Administration (AUA)	$7.7 billion
High-Net-Worth Individuals	Wealth Management Revenues (Q3 2025)	$10.4 million
Residential Borrowers	Residential Real Estate Loans (Approximate)	(Total Loans: $5.1 billion)

The company also serves individuals through consumer loans, which increased by $6 million, or 2%, from June 30, 2025.

Finance: draft 13-week cash view by Friday.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Cost Structure

You're looking at the core expenses Washington Trust Bancorp, Inc. (WASH) manages to run its business as of late 2025. For a bank, the cost structure is heavily weighted toward personnel and the cost of money.

Salaries and employee benefits represent the single largest noninterest expense component. For the third quarter of 2025, this figure stood at $22.7 million. This is the foundation of their operational cost base. To be fair, this number was down slightly, by 2% from the preceding quarter, reflecting lower performance-based compensation that quarter.

The cost associated with funding operations, specifically interest expense on deposits and borrowings, is a variable cost that moves with market rates. While the total dollar amount for this line item isn't explicitly broken out in the same way as noninterest expenses, we know the cost of interest-bearing liabilities for Q3 2025 was 3.08%. Furthermore, the balance for Federal Home Loan Bank (FHLB) advances, a key borrowing source, was reduced to $791 million, a 21% quarter-over-quarter cut.

Risk management requires setting aside funds for potential loan losses. The Provision for credit losses on loans recognized in Q3 2025 was $7.0 million. This was significantly elevated compared to the $650 thousand recognized in the second quarter, driven by charge-offs on two commercial loan relationships.

Technology and external support are also material costs. Outsourced services for Washington Trust Bancorp, Inc. totaled $4.1 million in the third quarter of 2025. This was down 6% from the prior quarter, largely due to lower third-party software costs.

The physical footprint of the branch network contributes to occupancy and equipment costs. While a specific dollar amount for this category isn't isolated in the top-line expense breakdown, the total noninterest expense for the quarter was $35.7 million. This total expense base reflects the cost of maintaining the physical presence and the technology backbone.

Here's a quick look at the major noninterest expense components for Q3 2025:

Expense Category	Q3 2025 Amount (Millions)	Linked Quarter Change
Salaries and employee benefits	$22.7	Down 2%
Outsourced services	$4.1	Down 6%
Total Noninterest Expense	$35.7	Down 2%

The structure of these costs shows a heavy reliance on human capital, as expected for a relationship-focused bank. You can see the breakdown of noninterest expense below:

• Salaries and employee benefits expense: $22.7 million
• Outsourced services: $4.1 million
• Occupancy and equipment costs plus other noninterest expenses (Implied Remainder): Approximately $8.9 million

For context on funding costs, consider these related figures:

• Cost of interest-bearing liabilities: 3.08%
• FHLB advances balance: $791 million
• Total assets: $7.1 billion (Q3 2025)

Finance: draft 13-week cash view by Friday.

Washington Trust Bancorp, Inc. (WASH) - Canvas Business Model: Revenue Streams

You're looking at how Washington Trust Bancorp, Inc. (WASH) actually makes money as of late 2025. The revenue streams are clearly segmented across traditional banking, wealth management, and mortgage activities, which is typical for a diversified community bank of this size. Honestly, the mix shows a good balance between interest-earning assets and fee-based services.

The core engine remains the spread between what the bank earns on its assets and what it pays out on its liabilities. For the third quarter of 2025, Net Interest Income (NII) from loans and securities was reported at $38.8 million, showing a 4% increase from the second quarter of 2025. This NII represented the largest component of the total revenue, which reached $56.4 million for the quarter. The net interest margin (NIM) for the period stood at 2.40%.

Fee-based income, or noninterest income, contributed significantly, totaling $17.6 million in the third quarter of 2025, which was up 3% linked-quarter. This noninterest income is where you see the direct transactional and asset-based revenue sources clearly defined.

Here's the quick math on how the noninterest income breaks down, based on the confirmed components:

Revenue Component	Q3 2025 Amount (Millions USD)	Linked Quarter Change
Net Interest Income (NII)	$38.8	Up 4%
Total Noninterest Income	$17.6	Up 3%
Wealth Management Revenues (Total)	$10.4	Up 3%
Mortgage Banking Revenues	$3.5	Up 15%
Service Charges & Other Noninterest Income (Implied Remainder)	Approximately $3.7	Varies

The wealth management segment is clearly fee-driven, relying heavily on asset levels. The end-of-period Assets Under Administration (AUA) balance at September 30, 2025, was $7.7 billion, reflecting a 7% increase from June 30, 2025. This growth helped drive the asset-based fees.

You can see the underlying drivers of the fee income streams in more detail:

• Wealth management revenues totaled $10.4 million.
• Asset-based revenues within wealth management grew by 6%.
• Transaction-based revenues within wealth management saw a sharp decline of 82%.
• This transaction decline was largely due to seasonal tax servicing fee income concentrated in the second quarter, so it's definitely transactional.
• Mortgage banking revenues hit $3.5 million, a 15% increase from the prior quarter.
• Loans sold via mortgage banking totaled $126.5 million in the third quarter.
• The remaining portion of the $17.6 million total noninterest income is comprised of service charges and other items, including loan-related derivative income.

The company also noted that total revenue for the quarter was $56.47 million, substantially exceeding the analyst consensus estimate of $39.34 million. This top-line performance is a key indicator of the current revenue generation power of Washington Trust Bancorp, Inc.

Finance: draft 13-week cash view by Friday.