Telus Corporation (TU): Business Model Canvas [Jan-2025 Mis à jour]

Dans le paysage dynamique des télécommunications, Telus Corporation est un phare de l'innovation, naviguant stratégiquement dans l'écosystème numérique complexe avec sa robuste toile de modèle commercial. De l'infrastructure de réseau de pointe aux solutions transformatrices de soins de santé numériques, Telus a magistralement tissé une stratégie complète qui transcende les limites traditionnelles de télécommunications. En tirant parti des partenariats stratégiques, des technologies avancées et une approche centrée sur le client, la société s'est positionnée comme un acteur formidable dans le secteur de la technologie et de la communication en évolution rapide, en fournissant des services intégrés qui redéfinissent la connectivité et l'expérience numérique pour des segments de clientèle divers.

Telus Corporation (TU) - Modèle commercial: partenariats clés

Alliance stratégique avec les fournisseurs de technologies

Telus entretient des partenariats stratégiques avec les principaux fournisseurs de technologies:

Partenaire	Focus de partenariat	Année établie
Systèmes Cisco	Infrastructure réseau	2010
Huawei Technologies	Équipement réseau 5G	2019
Réseaux Nokia	Infrastructure de télécommunications	2015

Collaborations du fournisseur de contenu

Partnerships de divertissement numérique de Telus:

• Netflix - Intégration de streaming de contenu
• Disney + - Packages de divertissement groupés
• Amazon Prime Video - Collaboration de plate-forme de streaming

Partenariats de cloud computing et de cybersécurité

Partenaire	Catégorie de service	Valeur du contrat annuel
Microsoft Azure	Infrastructure cloud	42 millions de dollars
Sécurité IBM	Solutions de cybersécurité	18,5 millions de dollars
Services Web Amazon	Services cloud	35,7 millions de dollars

Coentreprises régionales de télécommunications

Détails clés du partenariat régional:

• Saskatchewan Telecommunications (Sasktel) - Contrat de partage des infrastructures
• Services de télécommunications du Manitoba - Collaboration du réseau
• Videotron (Québec) - Accords d'itinérance et de spectre

Telus Corporation (TU) - Modèle d'entreprise: activités clés

Développement des infrastructures du réseau de télécommunications

Telus a investi 3,3 milliards de dollars dans les dépenses en capital en 2022 pour le développement des infrastructures réseau. La couverture du réseau 5G a atteint 93% de la population canadienne au quatrième trimestre 2023.

Catégorie d'investissement de réseau	2022 dépenses
Infrastructure de réseau sans fil	1,8 milliard de dollars
Extension du réseau de fibre optique	1,2 milliard de dollars
Mises à niveau du centre de données	300 millions de dollars

Provision de services mobiles et Internet

Telus a déclaré 10,6 millions d'abonnés sans fil et 1,8 million d'abonnés Internet au T4 2023.

• Revenus sans fil: 2,1 milliards de dollars au quatrième trimestre 2023
• Revenus de services Internet: 679 millions de dollars au quatrième trimestre 2023
• Utilisation des données mobiles: moyenne de 12,4 Go par abonné mensuellement

Technologie numérique et solutions de soins de santé

Le segment de la santé de Telus a généré des revenus de 520 millions de dollars en 2022, desservant plus de 49 millions de dossiers de santé.

Segment de la technologie des soins de santé	2022 métriques
Rencontres de soins virtuels	3,2 millions
Dossiers médicaux électroniques connectés	49,3 millions
Utilisateurs de la plate-forme de santé numérique	2,7 millions

Service client et support technique

TELUS a maintenu une cote de satisfaction du client de 95,2% en 2022, avec des canaux de support multilingues 24/7.

• Agents du support client: 7 200 employés
• Temps de réponse moyen: 2,5 minutes
• Interactions de support numérique: 68% du volume total du support

Recherche d'innovation et de technologie

Telus a investi 412 millions de dollars dans des initiatives de recherche et développement en 2022.

Domaine de mise au point de recherche	Investissement
IA et apprentissage automatique	156 millions de dollars
Technologies de cybersécurité	124 millions de dollars
IoT et solutions connectées	132 millions de dollars

Telus Corporation (TU) - Modèle d'entreprise: Ressources clés

Infrastructure du réseau de télécommunications étendues

Telus exploite un réseau complet de télécommunications avec les détails de l'infrastructure suivants:

Composant d'infrastructure réseau	Spécification
Couverture totale du réseau	99,2% de la population canadienne
Longueur du réseau fibre optique	125 000 kilomètres
Investissement total du réseau (2023)	3,1 milliards de dollars

Capacités technologiques avancées 5G

Spécifications du réseau TELUS 5G:

• Couverture du réseau 5G dans plus de 80 villes à travers le Canada
• Spectrum Holdings dans des bandes de 3500 MHz et MMWAVE
• Vitesses de téléchargement moyens 5 g: 422 Mbps

Travail qualifié dans les télécommunications et la technologie

Métrique de la main-d'œuvre	Valeur
Total des employés	21,700
Professionnels de la technologie	62% de la main-d'œuvre
Investissement de formation annuelle	45 millions de dollars

Licences de spectre significatives et bande passante

Détails du portefeuille de Spectrum Telus:

• Licences totales de spectre: 403,4 MHz
• Valeur du spectre: 2,8 milliards de dollars
• Bandes de spectre: 600 MHz, 700 MHz, 2500 MHz, 3500 MHz

Plates-formes numériques et cloud computes robustes

Métrique de plate-forme cloud	Spécification
Investissement dans les infrastructures cloud	672 millions de dollars
Emplacements du centre de données	7 emplacements principaux
Revenus de services cloud annuels	486 millions de dollars

Telus Corporation (TU) - Modèle d'entreprise: propositions de valeur

Services de communication intégrés complets

Telus propose une suite complète de services de communication avec les mesures clés suivantes:

Catégorie de service	Base d'abonné	Revenus annuels
Sans fil mobile	10,3 millions d'abonnés	4,8 milliards de dollars
Services Internet	2,1 millions de clients Internet	1,6 milliard de dollars
Services fières	1,4 million de clients fixe	1,2 milliard de dollars

Internet à grande vitesse et connectivité mobile

Performances et couverture du réseau Telus:

• Couverture du réseau 5G: 95% de la population canadienne
• Investissement d'infrastructure réseau: 3,2 milliards de dollars en 2023
• Vitesse moyenne des données mobiles: 283 Mbps

Solutions de soins de santé numériques innovants

Telus Health Digital Healthcare Platform Metrics:

Service de santé	Base d'utilisateurs	Croissance annuelle
Plate-forme de soins virtuels	2,5 millions d'utilisateurs	37% d'une année à l'autre
Dossiers médicaux électroniques	55 000 fournisseurs de soins de santé	22% d'une année à l'autre

Expérience client personnalisée

Métriques de l'expérience client:

• Score de promoteur net: 65 (leading de l'industrie)
• Taux de rétention de la clientèle: 87,3%
• Interactions numériques en libre-service: 76% des transactions clients

Infrastructure réseau fiable et sécurisée

Statistiques de fiabilité du réseau:

Métrique du réseau	Performance
Time de disponibilité du réseau	99.99%
Investissements en cybersécurité	245 millions de dollars par an
Sécurité du centre de données	Certifié ISO 27001

Telus Corporation (TU) - Modèle d'entreprise: relations clients

Plates-formes de libre-service numériques

Telus propose plusieurs canaux en libre-service numériques avec les mesures suivantes:

• Plateforme numérique Mytelus avec 3,2 millions d'utilisateurs actifs au T2 2023
• Taux de téléchargement des applications mobiles: 1,7 million d'utilisateurs mensuels actifs
• Pénétration de gestion des comptes en ligne: 82% de la clientèle

Canal numérique	Engagement des utilisateurs	Volume de transaction annuel
Portail Web Mytelus	3,2 millions d'utilisateurs	47,6 millions de transactions
Application mobile	1,7 million d'utilisateurs actifs mensuels	29,3 millions de transactions

Canaux de support client personnalisés

TELUS maintient l'infrastructure de support client multicanal:

• Centres de support client 24/7 avec 2 300 représentants dévoués
• Temps de réponse moyen: 3,2 minutes sur les canaux numériques
• Support multilingue disponible en 6 langues

Programmes de fidélité et stratégies de rétention de la clientèle

Métrique du programme de fidélité	Performance de 2023
Taux de rétention de la clientèle	87.6%
Inscription au programme de fidélité	1,9 million de membres
Récompenses des clients annuels distribués	42,3 millions de dollars

Initiatives d'engagement communautaire

TELUS a engagé 78,5 millions de dollars d'investissements communautaires en 2023, avec des programmes ciblés ciblant:

• Programmes d'alphabétisation numérique
• Support de la technologie des soins de santé
• Initiatives d'éducation des jeunes

Pratiques de communication et de facturation transparentes

Mesures clés de transparence:

• Transparence de facturation en temps réel via des plateformes numériques
• Répartition détaillée d'utilisation disponible dans 98% des comptes clients
• Évaluation de clarté de facturation mensuelle moyenne: 4.7 / 5

Métrique de transparence de facturation	Performance de 2023
Satisfaction de facturation des clients	94.3%
Temps de règlement des différends de facturation	2,1 jours

Telus Corporation (TU) - Modèle commercial: canaux

Site Web en ligne et applications mobiles

Telus exploite Telus.com avec 18,5 millions d'interactions numériques mensuelles en 2023. Les téléchargements d'applications mobiles ont atteint 2,3 millions d'utilisateurs actifs au quatrième trimestre 2023.

Canal numérique	Utilisateurs mensuels	Croissance annuelle
Telus.com	18,5 millions	7.2%
Application mobile Telus	2,3 millions	12.6%

Emplacements de magasin de détail

TELUS maintient 270 emplacements de détail appartenant à des entreprises à travers le Canada à partir de 2023.

• Total des magasins d'entreprise: 270
• Provinces couvertes: 10
• Taille moyenne du magasin: 1 200 pieds carrés

Réseaux de concessionnaires autorisés

TELUS prend en charge 500 emplacements de concessionnaires indépendants autorisés à l'échelle nationale en 2024.

Type de concessionnaire	Nombre d'emplacements	Couverture du marché
Concessionnaires indépendants	500	95% du marché canadien

Centres de télévente et de support client

Telus exploite 12 centres de support client avec 4 200 représentants du service client en 2024.

• Centres de soutien total: 12
• Représentants du service à la clientèle: 4 200
• Langues soutenues: anglais, français

Plateformes de réseaux sociaux et de marketing numérique

Telus maintient un engagement actif sur plusieurs plateformes numériques avec 1,6 million de followers de médias sociaux en 2023.

Plate-forme	Abonnés	Taux d'engagement
Liendin	450,000	3.2%
Gazouillement	380,000	2.9%
Instagram	420,000	4.1%
Facebook	350,000	2.7%

Telus Corporation (TU) - Modèle d'entreprise: segments de clientèle

Consommateurs résidentiels

TELUS dessert 17,1 millions de connexions clients sur les services sans fil, Internet et TV au Canada au quatrième trimestre 2023.

Répartition du segment	Nombre de clients
Abonnés sans fil	10,4 millions
Abonnés sur Internet	4,2 millions
Abonnés à la télévision	2,5 millions

Petites et moyennes entreprises

Telus prend en charge environ 380 000 clients commerciaux à travers le Canada.

• Solutions technologiques pour les entreprises
• Services cloud
• Packages de connectivité
• Solutions de cybersécurité

Grandes clients d'entreprise

TELUS dessert plus de 90% des sociétés du Fortune 500 opérant au Canada.

Segment d'entreprise	Couverture
Solutions technologiques d'entreprise	1,3 milliard de dollars de revenus en 2023
Clients internationaux d'entreprise	Plus de 500 clients mondiaux d'entreprise

Organisations du gouvernement et du secteur public

TELUS fournit des services de transformation numérique en gouvernements fédéral, provincial et municipal.

• Solutions d'infrastructure numérique
• Services de cybersécurité
• Support de migration du cloud

Établissements de santé et d'éducation

TELUS soutient plus de 1 200 établissements de santé et de nombreuses organisations éducatives.

Secteur	Clientèle
Établissements de santé	Plus de 200 institutions
Connexions de télésanté	350 000+ interactions de soins virtuels
Solutions technologiques éducatives	180 millions de dollars de revenus annuels

Telus Corporation (TU) - Modèle d'entreprise: Structure des coûts

Maintenance d'infrastructure réseau

Telus a investi 1,6 milliard de dollars dans les dépenses en capital pour les infrastructures de réseau en 2022. Les coûts annuels de maintenance du réseau étaient d'environ 712 millions de dollars.

Catégorie de coûts d'infrastructure	Dépenses annuelles
Maintenance du réseau à fibre optique	378 millions de dollars
Maintenance du réseau sans fil	334 millions de dollars

Recherche et développement technologiques

TELUS a alloué 282 millions de dollars aux frais de recherche et de développement en 2022.

• Développement technologique 5G: 124 millions de dollars
• Initiatives d'intelligence artificielle: 86 millions de dollars
• Recherche de cybersécurité: 72 millions de dollars

Salaires et formation des employés

La rémunération totale des employés pour 2022 était de 2,1 milliards de dollars.

Catégorie de coûts des employés	Dépenses annuelles
Salaires de base	1,6 milliard de dollars
Formation et développement	47 millions de dollars
Avantages et pension	453 millions de dollars

Marketing et acquisition de clients

Les dépenses de marketing ont totalisé 387 millions de dollars en 2022.

• Marketing numérique: 156 millions de dollars
• Publicité traditionnelle: 112 millions de dollars
• Programmes de rétention de la clientèle: 119 millions de dollars

Licence de spectre et conformité réglementaire

Telus a dépensé 243 millions de dollars en licence de spectre et en conformité réglementaire en 2022.

Catégorie de coûts réglementaires	Dépenses annuelles
Frais de licence de spectre	187 millions de dollars
Conformité réglementaire	56 millions de dollars

Telus Corporation (TU) - Modèle d'entreprise: Strots de revenus

Abonnements de services mobiles

Revenus de services mobiles Telus pour 2023: 3,8 milliards de dollars

Catégorie d'abonnement mobile	Revenus annuels
Abonnés mobiles postpayés	2,6 milliards de dollars
Abonnés mobiles prépayés	620 millions de dollars
Services de données mobiles	580 millions de dollars

Frais de service Internet et de données

Revenus de services Internet Telus pour 2023: 2,5 milliards de dollars

• Abonnements à Internet résidentiels: 1,8 milliard de dollars
• Services Internet d'entreprise: 700 millions de dollars

Solutions d'entreprise et d'entreprise

Revenu total des entreprises pour 2023: 1,2 milliard de dollars

Catégorie de solutions commerciales	Revenus annuels
Services cloud	380 millions de dollars
Solutions de cybersécurité	250 millions de dollars
Consultant informatique	570 millions de dollars

Revenus du service de soins de santé numérique

Revenus totaux de Telus Health pour 2023: 540 millions de dollars

• Services de soins virtuels: 180 millions de dollars
• Dossiers médicaux électroniques: 220 millions de dollars
• Solutions de technologie de santé: 140 millions de dollars

Ventes d'équipement et d'appareils

Revenu total des appareils et de l'équipement pour 2023: 850 millions de dollars

Catégorie d'appareil	Ventes annuelles
Smartphones	480 millions de dollars
Tablettes et ordinateurs portables	220 millions de dollars
Équipement réseau	150 millions de dollars

TELUS Corporation (TU) - Canvas Business Model: Value Propositions

You're looking at the core offerings that TELUS Corporation is pushing to the market as of late 2025. These aren't just services; they are the specific, measurable outcomes they promise to customers and stakeholders.

Leading broadband speed and reliability through PureFibre and 5G networks is a cornerstone. The network performance drives loyalty, evidenced by a postpaid mobile phone churn rate of only 0.90% in the second quarter of 2025. The wireline segment saw growth surge by 73% in Q2 2025, adding 27,000 Internet customers that quarter. The 5G network coverage reached over 88% of the Canadian population as of June 30, 2025, covering more than 32.6 million Canadians. Internet connections stood at over 2.7 million customer connections at the end of Q1 2025, marking a 2% growth over the prior twelve months.

The commitment to comprehensive global digital health and well-being solutions is backed by significant scale. As of the end of Q1 2025, TELUS Health supported 76.5 million lives, which was a 7% increase year-over-year. By Q3 2025, this reach had extended further, serving over 160 million lives globally. The segment delivered strong financial results in Q3 2025, with Operating Revenue growth of 18% and Adjusted EBITDA growth of 24%. The company is tracking toward its synergy goal, having realized $376 million in combined annualized synergies from the LifeWorks acquisition by Q1 2025, with a target of $427 million by year-end 2025. Furthermore, the May 2025 acquisition of Workplace Options added service to 88 million employees across 200 countries and territories.

Integrated digital customer experience and AI-powered IT solutions, delivered via TELUS Digital, focus on efficiency and scale. TELUS Digital operates in 32 countries and employed 78,424 team members as of March 31, 2025, a 5% year-over-year increase in headcount. Their Fuel iX platform is designed to enhance agent performance, specifically by reducing onboarding time by 25% through personalized training. Operating revenues for TELUS Digital grew by 8% year-over-year in Q2 2025. This segment's growth in Q1 2025 was primarily driven by its AI & Data Solutions service line.

The value derived from bundled services (Mobile, Internet, TV, Security) is clear in customer acquisition metrics. In Q2 2025, TELUS achieved total Mobile and Fixed customer growth of 198,000, driven by strong demand for these combined offerings. The subscriber base metrics as of Q1 2025 illustrate the scale of these services:

Service Component	Subscriber Base / Growth Metric	Value / Rate
Internet Connections	Total Customer Connections (Q1 2025)	Over 2.7 million
TV Connections	Year-over-Year Growth (Q1 2025)	8%
Security and Automation Subscribers	Total Subscriber Base (Q1 2025)	More than 1.1 million
Mobile Phone Churn	Postpaid Churn Rate (Q2 2025)	0.90%

Finally, the data-driven software-as-a-service (SaaS) for the agriculture and consumer goods value chain shows material revenue expansion. In the first quarter of 2025, this business demonstrated a 20% revenue increase, supported by enhanced profitability. The estimated annual revenue for this specific business unit is cited around $85.9M.

Here's a quick look at the growth drivers across the digital segments in Q3 2025:

• TELUS Health Adjusted EBITDA Growth: 24%
• TELUS Digital Operating Revenue Growth: Driven by higher external revenues
• TELUS Agriculture & Consumer Goods Revenue Change: Lower due to divestiture of non-core assets

The company's overall capital expenditure guidance for 2025, excluding real estate, was set at approximately $2.5 billion.

TELUS Corporation (TU) - Canvas Business Model: Customer Relationships

You're looking at how TELUS Corporation keeps its customers engaged and loyal across its diverse services, from core telecom to its global Health and Agriculture segments. Honestly, the numbers here tell a story of intense focus on service quality to maintain that stickiness.

For large enterprise clients, the relationship model definitely leans toward high-touch service, even if we don't have a specific account manager headcount. We see this reflected in the specialized focus areas for TELUS Digital, which includes B2B Sales Outsourcing and Enterprise Data & AI Transformation, suggesting dedicated, complex support structures for business customers. Furthermore, the focus on customer success within CRM implementation underscores a commitment to deep, ongoing value delivery for key accounts, aiming to align all employees around making those customers successful.

Retention is clearly a top priority, directly supported by proactive service efforts. The postpaid mobile phone churn rate for the full year 2024 was a remarkably low 0.99 per cent, marking the eleventh consecutive year below the one per cent threshold. As of the second quarter of 2025, this performance improved further, with postpaid mobile phone churn hitting 0.90 per cent. This low churn implies an industry-leading customer loyalty rate for that segment, effectively translating that 0.90 per cent Q2 2025 churn into a 99.10 per cent retention rate for that period.

The drive for personalized offers is backed by customer expectation data that TELUS Digital has studied. For instance, 70 per cent of customers say it is important for a brand to know their history, including past purchases and service interactions. To meet this, 62 per cent of customers would actually choose a personalized experience over one that took less time. This shows that the investment in knowing the customer pays off in loyalty.

Self-serve digital tools and automation are essential for efficient interaction, especially given the scale of TELUS Health, which covered over 157 million global lives as of Q2 2025. While general industry statistics suggest that over 60 per cent of US consumers prefer automated self-service options for simple inquiries, TELUS Digital's focus on digital customer experience priorities for 2025 points to optimizing self-help tools to make them more intuitive. This high-tech approach complements the high-touch service model.

Here's a quick look at how TELUS measures customer loyalty through churn:

Metric	Period	Value
Postpaid Mobile Phone Churn Rate	Full Year 2024	0.99 per cent
Postpaid Mobile Phone Churn Rate	Q2 2025	0.90 per cent
Implied Retention Rate (Based on Q2 2025 Churn)	Q2 2025	99.10 per cent

The social capitalism philosophy, encapsulated by the mandate to give where TELUS lives, is quantified through significant financial and time commitments. Since the year 2000, TELUS, its team members, and retirees have contributed $1.8 billion in cash, in-kind contributions, time, and programs. This includes 2.4 million days of volunteerism across Canada and globally. For a more recent example of this commitment, TELUS announced the 2025 winners of its #StandWithOwners contest, investing over $1 million into Canadian small businesses. Also, in 2024, the company donated $5 million in cash and in-kind support specifically for wildfire relief efforts. The dedication of the TELUS Digital team alone saw them volunteer more than 106,000 hours in 2024.

These community investments align with the broader business strategy, as evidenced by the strong performance in their growth areas:

• TELUS Agriculture & Consumer Goods revenue grew 16 per cent in Q4 2024.
• TELUS Health saw accelerated revenue growth of 10 per cent in Q4 2024.
• The company expects consolidated Free Cash Flow of approximately $2.15 billion in 2025.

Finance: draft 13-week cash view by Friday.

TELUS Corporation (TU) - Canvas Business Model: Channels

Company-owned and third-party retail stores and kiosks.

• The company expanded its Tree Tote program in over 200 corporate stores nationwide in Q2 2025.

Direct sales force for large business, government, and enterprise clients.

TELUS Digital acquired GerentTM, a U.S.-based Salesforce-focused consultancy, in April 2025 to augment enterprise-scale implementation and integration projects. TELUS Consumer Goods announced a partnership with Tastewise in May 2025, integrating it into Sales Enablement software for foodservice sales teams to improve targeting and sales efficiency.

Digital channels: website, mobile apps, and online sales portals.

• Total mobile and fixed customer additions in Q3 2025 reached 288,000.
• Total connections across mobile and fixed services reached ~21 million as of Q3 2025, a 5% year-over-year increase.
• Postpaid mobile phone churn was 0.91% in Q3 2025.
• Residential internet connections were over 2.7 million as of Q1 2025.
• Security and automation subscriber base was more than 1.1 million as of Q1 2025.

Global distribution networks for TELUS Health and TELUS Agriculture software.

TELUS Health extended its reach to over 160 million lives covered worldwide as of Q3 2025. In Q1 2025, TELUS Health covered 76.5 million lives. TELUS Agriculture & Consumer Goods revenue increased by 20% in Q1 2025.

Call centers and digital support for customer service and upselling.

The LifeWorks integration delivered $417 million in combined annualized synergies as of Q3 2025, with $88 million attributed to successful cross-selling strategies. The privatization of TELUS Digital is expected to contribute CAD 150-200 million in annualized synergies.

Channel Metric	Value	Reporting Period
Total Mobile & Fixed Customer Additions	288,000	Q3 2025
Total Customer Connections	~21 million	Q3 2025
TELUS Health Global Lives Covered	Over 160 million	Q3 2025
TELUS Health Global Lives Covered	76.5 million	Q1 2025
Annualized Synergies from LifeWorks Integration	$417 million	Q3 2025
Projected Annualized Synergies from TELUS Digital Privatization	CAD 150-200 million	Q3 2025
Targeted AI Revenue from TELUS Digital Platform	~CAD 2 billion	By 2028 (Starting from CAD 800 million in 2025)

TELUS Corporation (TU) - Canvas Business Model: Customer Segments

You're mapping out TELUS Corporation's customer base as of late 2025, and the picture is one of deep penetration in Canada alongside significant global expansion in specialized tech verticals. The segments are distinct, each served by tailored offerings.

Canadian Consumers (Mobile, Internet, TV, Home Security)

This is the foundational base, heavily reliant on bundled services over the PureFibre and wireless broadband networks. You see consistent, though moderating, growth here. For the third quarter of 2025, TELUS Corporation added a total of 288,000 net customer additions, which was down 59,000 from the same period last year, reflecting a greater emphasis on profitable loading and competitive pressures. The residential voice subscriber base continued its decline, dropping by 5 per cent to 986,000 subscribers as of the end of Q3 2025. The growth is clearly shifting to fixed data and connected devices.

Here's a quick look at the connection counts and recent net additions for the core fixed services, based on the latest available quarterly data:

Service Segment	Latest Subscriber/Connection Count (Approximate)	Q3 2025 Net Additions
Internet	Over 2.7 million connections (as of Q1 2025)	40,000
TV	Over 1.4 million connections (as of Q1 2025)	5,000
Security and Automation	More than 1.1 million connections (as of Q1 2025)	6,000

The mobile segment remains critical, though Average Revenue Per User (ARPU) has seen pressure; for instance, mobile phone ARPU declined by 3.3 per cent year-over-year to $56.58 in Q2 2025. Still, postpaid mobile phone churn remained industry-leading at 0.90 per cent in Q2 2025.

Global Enterprise and Mid-Market clients seeking digital experience solutions

This group is served primarily through TELUS Digital, which focuses on digital customer experiences and AI innovation, serving external clients globally. Revenue from the tech and games industry vertical, which includes a leading social media client, saw a 12 per cent increase year-over-year in Q2 2025, adding $44 million in revenue for that quarter. TELUS Digital's external client base spans key verticals including financial technology, gaming, technology, communications and media, and health.

Employers, payors, and providers in the global healthcare market

TELUS Health is a major growth engine, focusing on digital health platforms, payor technology, pharmacy management, and Electronic Medical Records (EMRs). The reach here is measured in lives covered globally. As of the end of the third quarter of 2025, healthcare lives covered stood at 160.6 million worldwide. This represents an increase of 84.6 million over the past 12 months, heavily influenced by the acquisition of Workplace Options and a prospective change in definition. The segment is delivering strong financial results, with Q3 2025 operating revenue growth at 18 per cent and Adjusted EBITDA growth at 24 per cent.

Agricultural producers and consumer goods companies worldwide

TELUS Agriculture & Consumer Goods utilizes cloud-based solutions and data insights to optimize the connection between producers and consumers. This segment serves a diverse client base, including growers, producers, agronomists, advisors, processors, and retailers. While a divestiture of non-core assets impacted Q2 2025 results, the business showed organic improvement throughout 2024 and 2025, following strong revenue growth of 16 per cent in the fourth quarter of 2024.

Government and public sector organizations

TELUS Corporation serves this segment by providing its advanced suite of broadband services, alongside specialized digital and health solutions, to the public sector across Canada and internationally. You won't find specific subscriber counts here, but this forms a distinct, stable part of the overall revenue base.

Finance: draft 13-week cash view by Friday.

TELUS Corporation (TU) - Canvas Business Model: Cost Structure

You're looking at the major drains on TELUS Corporation's cash flow, which is pretty typical for a massive infrastructure player. The cost structure is dominated by the need to keep the network current and competitive.

High capital intensity from network build remains a huge factor. For 2025, TELUS Corporation is targeting Consolidated Capital Expenditures, excluding real estate, at approximately $2.5 billion. This spending is for enhancing 4G and 5G wireless coverage and expanding the TELUS PureFibre footprint, so it's foundational, but it ties up capital.

The day-to-day running costs are significant too. For the twelve months ending September 30, 2025, TELUS Corporation's total operating expenses were reported at $12.891 billion. This figure inherently covers the significant network operating and maintenance expenses you'd expect from running pervasive broadband networks.

Then there are the people costs. Employee salaries and benefits are a major component, especially as TELUS Corporation pushes into digital and AI. We saw workforce adjustments continue into 2025; for example, approximately 700 voluntary severance packages were offered in February 2025 as part of streamlining operations. The company noted that Employee benefits expense increased in the first half of 2025, reflecting team member base expansion in areas like TELUS Digital and higher average salaries.

Costs associated with customer acquisition and equipment subsidies are an ongoing pressure point, often linked to competitive pricing. Management cited rising costs of subscriber growth and retention as a pressure point when setting expectations for 2025. While specific 2025 subsidy amounts aren't broken out, the need to offer competitive deals directly impacts the cost to serve.

Finally, you have the costs tied to internal optimization. TELUS Corporation is actively engaged in integration and restructuring costs from ongoing cost efficiency programs. The company expected total cash restructuring and other disbursements to be approximately $500 million in 2025. This reflects efforts to right-size the organization amid digital transformation and economic challenges.

Here's a quick look at some of the key cost-related financial metrics and targets for TELUS Corporation in 2025:

Cost Component Category	Metric/Target	Amount (2025)
Capital Intensity (Network Build)	Consolidated Capital Expenditures (excl. real estate) Target	$2.5 billion
Operating Expenses	Total Operating Expenses (TTM Sept 30)	$12.891 billion
Restructuring/Efficiency Programs	Expected Total Cash Restructuring Disbursements	$500 million
Workforce Adjustment	Voluntary Severance Packages Offered (Feb 2025)	700 employees
Financial Goal Support	Targeted Net Debt-to-EBITDA Ratio Exit	circa 3.55-times

Finance: draft 13-week cash view by Friday.

TELUS Corporation (TU) - Canvas Business Model: Revenue Streams

You're looking at the hard numbers for how TELUS Corporation brings in money as of late 2025. It's a mix of traditional telecom services and newer, high-growth digital ventures. Here's the quick math on the latest reported figures, primarily from the third quarter of 2025 (Q3 2025) and trailing twelve months (TTM) data.

Mobile and Fixed service revenue forms the backbone, driven by subscriptions for voice, data, internet, and TV. Consolidated service revenue growth was 2 per cent in Q3 2025, though overall consolidated operating revenues were flat at $5.1 billion for the quarter, offset by lower equipment revenue. For the twelve months ending September 30, 2025, TELUS Corporation's total revenue was $14.624B, representing a 0.34 per cent decline year-over-year. Within fixed services in Q3 2025, consumer data revenue grew by more than 4 per cent, with residential internet revenue specifically up 6 per cent due to customer growth and higher internet Average Revenue Per User (ARPU).

Digital Health service revenue, reported under the TELUS Health segment, shows strong expansion, fueled by acquisitions like Workplace Options in May 2025. Health services revenues in Q2 2025 increased by $72 million or 16 per cent, following a 13 per cent increase, or $54 million, in Q1 2025. By the end of Q1 2025, healthcare lives covered reached 76.5 million, marking a 7 per cent increase over the prior twelve months. TELUS Health is executing its global growth strategy, delivering Operating Revenue growth of 18 per cent in Q3 2025.

Digital Experience solutions revenue comes largely from the TELUS Digital segment and the separately tracked TELUS International. TELUS Digital operating revenues increased by 5 per cent in Q3 2025, or $33 million. This growth was uneven across verticals:

• Revenue from the tech and games industry vertical increased by $31 million or 8 per cent in Q1 2025.
• The communications and media industry vertical saw a 16 per cent increase, or $35 million, in Q3 2025.
• The eCommerce and fintech industry vertical saw a decrease of $6 million or 7 per cent in Q3 2025.

TELUS International, which operates in digital customer experience and IT services, reported revenue of $2.71 Billion USD for the 2025 Trailing Twelve Months (TTM).

Agriculture & Consumer Goods software and data subscriptions revenue streams are currently seeing a headwind. In Q3 2025, agriculture and consumer goods services revenues saw declines, which the company attributed to the divestiture of non-core assets.

Equipment sales revenue is a variable component. In Q3 2025, lower Mobile equipment revenue was a factor that offset higher Consolidated service revenue growth, contributing to the flat consolidated operating revenue figure compared to the prior year. In Q1 2025, health equipment revenues decreased by $3 million or 75 per cent due to the prior period having a pharmacy hardware upgrade program.

Here's a snapshot of some of the key reported financial metrics around the revenue streams as of late 2025:

Revenue Component/Metric	Latest Reported Value (2025)	Period	Source Context
Consolidated Operating Revenues	$5.1 billion	Q3 2025	Flat compared to prior year
Consolidated Annual Revenue (TTM)	$14.624B	Ending September 30, 2025	0.34 per cent decline YoY
TELUS Health Services Revenue Growth	16 per cent	Q2 2025	Increase of $72 million
TELUS Health Operating Revenue Growth	18 per cent	Q3 2025	Part of global growth strategy
TELUS Digital Operating Revenue Growth	5 per cent	Q3 2025	Increase of $33 million
TELUS International Revenue (TTM)	$2.71 Billion USD	2025 (TTM)	Reported by CompaniesMarketCap
Residential Internet Revenue Growth	6 per cent	Q3 2025	Part of fixed services growth
Quarterly Dividend Payout	$0.4184 per share	Q3 2025	Supported by Free Cash Flow growth

The underlying service revenue growth is definitely the main story here, even if equipment sales are soft. The current quarterly dividend stands at $0.4184 per share.