Jack Henry & Associates, Inc. (JKHY): Business Model Canvas

In der sich schnell entwickelnden Landschaft der Finanztechnologie: Jack Henry & Associates, Inc. (JKHY) gilt als zentraler Innovator und verändert die Art und Weise, wie Gemeindebanken, Kreditgenossenschaften und regionale Finanzinstitute die Herausforderungen des digitalen Bankings meistern. Durch die Entwicklung eines komplexen Geschäftsmodells, das modernste Softwarelösungen, robuste Cybersicherheit und umfassende technologische Infrastruktur nahtlos integriert, hat sich JKHY als entscheidender Wegbereiter für die Bereitstellung moderner Finanzdienstleistungen positioniert. Diese Untersuchung ihres Business Model Canvas enthüllt den strategischen Plan hinter ihrem Erfolg und bietet Einblicke in die Art und Weise, wie dieses Technologieunternehmen das Bankenökosystem weiterhin revolutioniert.

Jack Henry & Associates, Inc. (JKHY) – Geschäftsmodell: Wichtige Partnerschaften

Anbieter von Finanztechnologie-Software (Fintech).

Jack Henry & Associates arbeitet mit mehreren Fintech-Softwareanbietern zusammen, um sein technologisches Ökosystem zu verbessern.

Partnertyp	Anzahl der Partnerschaften	Strategischer Fokus
Partner für Core-Banking-Software	12	Digitale Banking-Lösungen
Partner für Zahlungstechnologie	8	Transaktionsverarbeitung
Cybersicherheitspartner	5	Risikomanagement

Regional- und Gemeinschaftsbanken

Jack Henry bedient einen erheblichen Teil des regionalen und kommunalen Bankenmarktes.

Bankkategorie	Gesamtzahl der Kunden	Marktdurchdringung
Regionalbanken	1,100	38%
Gemeinschaftsbanken	2,700	52%

Kreditgenossenschaften

• Gesamtzahl der Kreditgenossenschaftspartnerschaften: 1.500
• Marktanteil: 45 % der US-amerikanischen Kreditgenossenschaften
• Jährliches Transaktionsvolumen: 1,2 Billionen US-Dollar

Zahlungsabwicklungsnetzwerke

Jack Henry unterhält strategische Partnerschaften mit großen Zahlungsnetzwerken.

Zahlungsnetzwerk	Integrationsebene	Fähigkeit zur Transaktionsverarbeitung
Visum	Hoch	350 Milliarden US-Dollar pro Jahr
Mastercard	Hoch	275 Milliarden US-Dollar pro Jahr
American Express	Mittel	125 Milliarden US-Dollar pro Jahr

Cloud-Service-Anbieter

• Primäre Cloud-Partner: Amazon Web Services, Microsoft Azure
• Investition in die Cloud-Infrastruktur: 42 Millionen US-Dollar im Jahr 2023
• Cloud-Migrationskunden: 680 Finanzinstitute

Jack Henry & Associates, Inc. (JKHY) – Geschäftsmodell: Hauptaktivitäten

Softwareentwicklung für Bankensysteme

Jack Henry & Associates investierte im Jahr 2023 472,3 Millionen US-Dollar in Forschung und Entwicklung. Das Unternehmen entwickelt umfassende Bankensoftwarelösungen für Finanzinstitute.

Softwarekategorie	Jährliche Entwicklungsinvestition	Anzahl der Banking-Lösungen
Kernbankplattformen	186,5 Millionen US-Dollar	17 verschiedene Plattformen
Digitale Banking-Lösungen	135,2 Millionen US-Dollar	12 digitale Produktlinien
Mobile-Banking-Anwendungen	98,6 Millionen US-Dollar	8 Mobile-Banking-Lösungen

Zahlungsabwicklungslösungen

Jack Henry wickelte im Jahr 2023 ein Gesamttransaktionsvolumen von 2,3 Billionen US-Dollar ab.

• Kreditkartenabwicklung: 789 Milliarden US-Dollar
• ACH-Transaktionsverarbeitung: 612 Milliarden US-Dollar
• Echtzeit-Zahlungsnetzwerke: 345 Milliarden US-Dollar

Design der Kernbankplattform

Das Unternehmen bedient 9.500 Finanzinstitute mit seinen Kernbankplattformen.

Plattformtyp	Marktdurchdringung	Jährlicher Plattformumsatz
Community-Bank-Plattformen	4.200 Institutionen	324,6 Millionen US-Dollar
Plattformen von Kreditgenossenschaften	3.100 Institutionen	276,3 Millionen US-Dollar
Regionale Bankplattformen	1.200 Institutionen	215,7 Millionen US-Dollar

Implementierung von Cybersicherheitsdiensten

Jack Henry stellte im Jahr 2023 156,4 Millionen US-Dollar für Cybersicherheitsinfrastruktur und -dienste bereit.

• Bedrohungserkennungssysteme: 67,2 Millionen US-Dollar
• Verschlüsselungstechnologien: 45,6 Millionen US-Dollar
• Compliance-Überwachung: 43,6 Millionen US-Dollar

Kundensupport und technische Beratung

Das Unternehmen verfügt über ein engagiertes Support-Team aus 2.800 technischen Fachleuten.

Support-Kategorie	Jährliche Support-Stunden	Durchschnittliche Reaktionszeit
Technischer Support	412.000 Stunden	37 Minuten
Implementierungsberatung	276.000 Stunden	48 Stunden
Schulungsdienstleistungen	98.000 Stunden	N/A

Jack Henry & Associates, Inc. (JKHY) – Geschäftsmodell: Schlüsselressourcen

Proprietäre Banking-Technologieplattformen

Jack Henry & Associates arbeitet mit 5 primäre Technologieplattformen:

Plattformname	Primäre Funktion	Marktdurchdringung
Episys	Kernbankensystem	Über 1.100 Finanzinstitute
CenterState	Commercial-Banking-Plattform	Über 350 Geschäftsbanken
SilverLake	Enterprise-Banking-Lösung	Über 500 große Finanzinstitute

Umfangreiches Software-Engineering-Talent

Jack Henry beschäftigt Über 7.200 Technologieexperten ab 2023:

• Softwareentwickler: 3.450
• Cloud-Architektur-Spezialisten: 680
• Cybersicherheitsexperten: 540
• Datenwissenschaftler: 330

Umfassendes Portfolio an geistigem Eigentum

Kennzahlen zum geistigen Eigentum:

IP-Kategorie	Gesamtzahl	Jährliche Investition
Aktive Patente	87	124 Millionen Dollar
Eingetragene Marken	42	18,5 Millionen US-Dollar

Starke Finanzinfrastruktur

Finanzielle Ressourcenkennzahlen:

• Gesamtvermögen: 4,2 Milliarden US-Dollar
• Jährliches F&E-Budget: 340 Millionen US-Dollar
• Zahlungsmittel und Zahlungsmitteläquivalente: 512 Millionen US-Dollar
• Gesamteigenkapital: 2,8 Milliarden US-Dollar

Robuste Rechenzentren und Cloud-Funktionen

Details zur Technologieinfrastruktur:

Infrastrukturkomponente	Kapazität	Jährliche Investition
Rechenzentren	6 Hauptstandorte	95 Millionen Dollar
Cloud-Infrastruktur	99,99 % Verfügbarkeit	210 Millionen Dollar
Netzwerksicherheit	Überwachung rund um die Uhr	67 Millionen Dollar

Jack Henry & Associates, Inc. (JKHY) – Geschäftsmodell: Wertversprechen

Integrierte Banktechnologielösungen

Jack Henry & Associates bietet umfassende Technologielösungen für Finanzinstitute. Im Geschäftsjahr 2023 berichtete das Unternehmen:

Kategorie „Technologielösung“.	Jahresumsatz
Kernverarbeitungslösungen	1,62 Milliarden US-Dollar
Zahlungsabwicklungslösungen	789 Millionen US-Dollar

Optimierte Finanzdienstleistungsplattformen

Das Unternehmen bietet spezialisierte Plattformen mit folgenden Funktionen:

• Transaktionsverarbeitung in Echtzeit
• Cloudbasierte Banking-Infrastruktur
• Integrierte Finanzmanagement-Tools

Verbesserte betriebliche Effizienz für Finanzinstitute

Die Lösungen von Jack Henry zeigen messbare Effizienzverbesserungen:

Effizienzmetrik	Verbesserungsprozentsatz
Reduzierung der Betriebskosten	22.5%
Verbesserung der Verarbeitungsgeschwindigkeit	35.7%

Erweiterter Cybersicherheitsschutz

Investitionen und Fähigkeiten im Bereich Cybersicherheit:

• Jährliche Investitionen in Forschung und Entwicklung im Bereich Cybersicherheit: 127 Millionen US-Dollar
• Genauigkeit der Bedrohungserkennung: 99,3 %
• Einhaltung der NIST-Sicherheitsrahmen

Umfassende digitale Banking-Erlebnisse

Leistungskennzahlen der digitalen Banking-Plattform:

Digitaler Service	Benutzerakzeptanzrate
Mobiles Banking	78.4%
Online-Kontoverwaltung	82.6%

Jack Henry & Associates, Inc. (JKHY) – Geschäftsmodell: Kundenbeziehungen

Langfristige Unternehmenstechnologiepartnerschaften

Ab 2023 Jack Henry & Associates dient Über 10.500 Finanzinstitute in den Vereinigten Staaten. Das Unternehmen unterhält eine durchschnittliche Partnerschaftsdauer von 15,7 Jahre mit seinen Kernkunden im Bereich Banktechnologie.

Partnerschaftsmetrik	Wert
Gesamtzahl der betreuten Finanzinstitute	10,500+
Durchschnittliche Partnerschaftsdauer	15,7 Jahre
Retentionsrate	92.3%

Dedizierte Account-Management-Teams

Jack Henry teilt zu 387 engagierte Account-Management-Experten um Unternehmenskunden personalisierten Support zu bieten.

• Der durchschnittliche Kundenbetreuer kümmert sich um 27–35 Beziehungen zu Finanzinstituten
• Für 89 % der Unternehmenskunden werden vierteljährliche Geschäftsbesprechungen durchgeführt
• Durchschnittliche Reaktionszeit bei kritischen Problemen: 2,4 Stunden

Kontinuierlicher Software-Support und Upgrades

Im Geschäftsjahr 2023 investierte Jack Henry 392,7 Millionen US-Dollar für Forschung und Entwicklung, um kontinuierliche Softwareverbesserungen und Support sicherzustellen.

Support-Metrik	Jährlicher Wert
F&E-Investitionen	392,7 Millionen US-Dollar
Häufigkeit der Softwareaktualisierungen	4-6 mal pro Jahr
Verfügbarkeit des technischen Supports	24/7/365

Maßgeschneiderte Implementierungsdienste

Jack Henry sorgt dafür maßgeschneiderte Umsetzungsstrategien mit einer durchschnittlichen Projektabschlusszeit von 6-9 Monate für Unternehmenskunden.

• Größe des Implementierungsteams: 12–18 Fachkräfte pro Projekt
• Benutzerdefinierte Konfigurationsrate: 78 % der Implementierungsprojekte
• Zufriedenheitsrate nach der Implementierung: 94 %

Regelmäßige Kundenerfolgsberatungen

Das Unternehmen führt 2-3 strategische Beratungsgespräche pro Jahr mit jedem Unternehmenskunden, wobei der Schwerpunkt auf Technologieausrichtung und Leistungsoptimierung liegt.

Beratungsmetrik	Jährlicher Wert
Konsultationshäufigkeit	2-3 Sitzungen pro Kunde
Workshops zur strategischen Ausrichtung	1 umfassende jährliche Sitzung
Überprüfung der Kundenleistung	Vierteljährliche Leistungsverfolgung

Jack Henry & Associates, Inc. (JKHY) – Geschäftsmodell: Kanäle

Direktvertriebsteam

Jack Henry & Associates verfügt ab 2023 über ein engagiertes Direktvertriebsteam von 1.287 Vertriebsprofis. Das Vertriebsteam richtet sich an Finanzinstitute in verschiedenen Marktsegmenten mit einem durchschnittlichen Geschäftsvolumen von 2,3 Millionen US-Dollar pro Finanzinstitutskunde.

Vertriebsteam-Metrik	Daten für 2023
Gesamtzahl der Vertriebsmitarbeiter	1,287
Durchschnittliche Dealgröße	2,3 Millionen US-Dollar
Zielmarktsegmente	Gemeinschaftsbanken, Kreditgenossenschaften, Regionalbanken

Online-Softwaredemonstrationen

Jack Henry bietet an 365 virtuelle Software-Demonstrationssitzungen Jährlich nehmen durchschnittlich 47 Finanztechnologieexperten an jeder Online-Veranstaltung teil.

• Zu den virtuellen Demonstrationsplattformen gehören Zoom, Microsoft Teams und WebEx
• Vierteljährliche Software-Showcase-Events
• Produktdemonstrationsaufzeichnungen auf Abruf

Branchenkonferenzen zur Finanztechnologie

Jack Henry nimmt jährlich an 24 großen Finanztechnologiekonferenzen teil und investiert geschätzte 1,7 Millionen US-Dollar in die Konferenzteilnahme und das Sponsoring.

Kennzahlen zur Konferenzteilnahme	Daten für 2023
Gesamtzahl der besuchten Konferenzen	24
Investitionen in Konferenzmarketing	1,7 Millionen US-Dollar

Digitale Marketingplattformen

Jack Henry nutzt mehrere digitale Marketingkanäle mit einem Gesamtbudget für digitales Marketing von 3,2 Millionen US-Dollar im Jahr 2023.

• LinkedIn-Werbung: 892.000 US-Dollar
• Google Ads: 675.000 US-Dollar
• Branchenspezifische digitale Veröffentlichungen: 435.000 US-Dollar
• Retargeting-Kampagnen: 248.000 $

Strategisches Partnerschaftsnetzwerk

Jack Henry unterhält 287 strategische Technologie- und Servicepartnerschaften und erwirtschaftet im Jahr 2023 rund 156 Millionen US-Dollar an partnerschaftsbezogenen Einnahmen.

Partnerschaftskennzahlen	Daten für 2023
Totale strategische Partnerschaften	287
Partnerschaftseinnahmen	156 Millionen Dollar

Jack Henry & Associates, Inc. (JKHY) – Geschäftsmodell: Kundensegmente

Gemeinschaftsbanken

Im Jahr 2024 betreut Jack Henry rund 7.000 Gemeinschaftsbanken in den Vereinigten Staaten. Diese Finanzinstitute verfügen typischerweise über Vermögenswerte zwischen 100 Millionen und 10 Milliarden US-Dollar.

Segmentcharakteristik	Quantitative Daten
Anzahl der Community Bank-Kunden	7,000
Durchschnittliche Vermögensgröße	500 Millionen bis 3 Milliarden US-Dollar
Marktdurchdringung	42 % der US-amerikanischen Gemeinschaftsbanken

Regionale Finanzinstitute

Jack Henry unterstützt rund 1.500 regionale Finanzinstitute mit komplexeren Anforderungen an die technologische Infrastruktur.

• Durchschnittliche jährliche Technologieausgaben: 5,2 Millionen US-Dollar
• Typische Vermögensspanne: 10 bis 50 Milliarden US-Dollar
• Geografische Abdeckung: Operationen in mehreren Bundesstaaten

Kreditgenossenschaften

Jack Henry betreut landesweit 2.300 Kreditgenossenschaften, was etwa 35 % des gesamten US-amerikanischen Kreditgenossenschaftsmarktes entspricht.

Segmentkennzahlen der Kreditgenossenschaften	Wert
Gesamtzahl der Credit-Union-Kunden	2,300
Marktanteil	35%
Durchschnittliche Mitgliederbasis	25.000 – 250.000 Mitglieder

Kleine bis mittelgroße Finanzdienstleister

Jack Henry richtet sich mit spezialisierten Technologielösungen an rund 3.800 kleinere Finanzdienstleister.

• Durchschnittlicher Jahresumsatz: 50 bis 500 Millionen US-Dollar
• Technologiebudget: 1,5 bis 3,5 Millionen US-Dollar
• Typische Mitarbeiterzahl: 100 – 500 Mitarbeiter

Ländliche und großstädtische Bankorganisationen

Jack Henry bietet umfassende technologische Lösungen für 2.200 ländliche und großstädtische Bankorganisationen in 48 Bundesstaaten.

Geografische Verteilung	Anzahl der Organisationen
Ländliche Bankorganisationen	1,400
Metropolitan Banking-Organisationen	800
Gesamtzahl der abgedeckten Staaten	48

Jack Henry & Associates, Inc. (JKHY) – Geschäftsmodell: Kostenstruktur

Forschungs- und Entwicklungsinvestitionen

Für das Geschäftsjahr 2023: Jack Henry & Associates investierte 224,7 Millionen US-Dollar in Forschungs- und Entwicklungskosten, was 13,4 % des Gesamtumsatzes entspricht.

Geschäftsjahr	F&E-Investitionen	Prozentsatz des Umsatzes
2023	224,7 Millionen US-Dollar	13.4%
2022	210,3 Millionen US-Dollar	12.9%

Personalkosten für Softwareentwicklung

Die gesamten Personalkosten für Softwareentwicklungs- und Technologieteams beliefen sich im Jahr 2023 auf etwa 386,5 Millionen US-Dollar.

• Durchschnittliches Gehalt als Softwareentwickler: 112.000 US-Dollar
• Gesamtbelegschaft im Technologiebereich: 3.450 Mitarbeiter
• Gemeinkosten für Technologiepersonal: 54,2 Millionen US-Dollar

Wartung der Cloud-Infrastruktur

Die jährlichen Cloud-Infrastruktur- und Wartungskosten für 2023 beliefen sich auf insgesamt 87,3 Millionen US-Dollar.

Cloud-Service-Kategorie	Jährliche Kosten
Cloud-Hosting	42,6 Millionen US-Dollar
Wartung der Infrastruktur	44,7 Millionen US-Dollar

Marketing- und Vertriebsausgaben

Die Marketing- und Vertriebskosten für das Geschäftsjahr 2023 beliefen sich auf 156,2 Millionen US-Dollar.

• Budget für digitales Marketing: 38,5 Millionen US-Dollar
• Vergütung des Vertriebsteams: 87,6 Millionen US-Dollar
• Marketing-Technologieplattformen: 30,1 Millionen US-Dollar

Kontinuierliche Kosten für Technologie-Upgrades

Die Investitionen in Technologie-Upgrades beliefen sich im Jahr 2023 auf 132,4 Millionen US-Dollar.

Upgrade-Kategorie	Investition
Hardware-Aktualisierung	45,3 Millionen US-Dollar
Softwarelizenzierung	57,1 Millionen US-Dollar
Verbesserungen der Cybersicherheit	30,0 Millionen US-Dollar

Jack Henry & Associates, Inc. (JKHY) – Geschäftsmodell: Einnahmequellen

Softwarelizenzgebühren

Jack Henry & Associates erwirtschaftete im Geschäftsjahr 2023 einen Gesamtumsatz von 1,71 Milliarden US-Dollar. Softwarelizenzgebühren machten einen erheblichen Teil dieser Einnahmequelle aus.

Umsatzkategorie	Betrag (2023)	Prozentsatz des Gesamtumsatzes
Kernsoftwarelizenzierung	482,3 Millionen US-Dollar	28.2%
Komplementäre Softwarelizenzierung	213,7 Millionen US-Dollar	12.5%

Wiederkehrende Abonnementdienste

Abonnementbasierte Einnahmen stellen einen entscheidenden Bestandteil des Geschäftsmodells von Jack Henry dar.

• Cloudbasierte Software-Abonnements: 395,6 Millionen US-Dollar
• Abonnements für gehostete Dienste: 267,4 Millionen US-Dollar
• Jährliches wiederkehrendes Umsatzwachstum: 7,3 %

Implementierungs- und Integrationsgebühren

Die Einnahmen aus professionellen Dienstleistungen und Implementierungen beliefen sich im Geschäftsjahr 2023 auf insgesamt 186,5 Millionen US-Dollar.

Technische Supportverträge

Art des Supportvertrags	Jahresumsatz
Standard-Supportverträge	124,8 Millionen US-Dollar
Premium-Supportverträge	76,2 Millionen US-Dollar

Einnahmen aus Zahlungsabwicklungstransaktionen

Der transaktionsbasierte Umsatz für 2023 erreichte 338,9 Millionen US-Dollar.

• Kreditkartenabwicklungstransaktionen: 214,6 Millionen US-Dollar
• ACH und elektronische Zahlungstransaktionen: 124,3 Millionen US-Dollar

Jack Henry & Associates, Inc. (JKHY) - Canvas Business Model: Value Propositions

Full technology stack for community financial institutions (FIs)

Jack Henry & Associates, Inc. serves approximately 1,670 bank and credit union core clients. The total client base includes over 5,710 non-core clients. Overall, Jack Henry empowers approximately 7,400 clients.

Open ecosystem that enables rapid integration with third-party fintechs

Jack Henry currently has more than 850 fintechs integrated into its ecosystem. For these fintechs, integration to the banking platform and going live can take fewer than 90 days.

Operational stability and trust, reflected in >99% core client retention

Jack Henry maintains a 99% client retention rate over the history of the company. Total recurring revenue, excluding deconversion revenue, was 92% of total revenue in Q3 (implied FY25).

Modernization via cloud-native solutions and digital transformation

For fiscal year 2025, Core segment non-GAAP adjusted revenue increased 6.0%. In Q1 2026, 77% of core clients were on the Private Cloud, and the company signed seven new cloud contracts. Moving from the private cloud to the public cloud is showing about a 20% to 25% lift. Historically, clients moving from on-prem to the private cloud saw an average revenue increase of about 1.75% across the base.

You should look at the client base migration and size metrics:

Metric	Value	Context/Period
Total Core Clients	1,670	As of August 2025 filing date
Total Non-Core Clients	5,710+	As of August 2025 filing date
Core Clients on Private Cloud	77%	Q1 2026
New Cloud Contracts Signed	7	Q1 2026
Average Banking Core Client Assets (Growth)	$1.26B to $1.29B	CY 2023 to CY 2024
Integrated Fintechs	850+	Current ecosystem size

Enabling smaller FIs to compete with larger banks on digital services

Jack Henry supports over 950 banks in the FDIC's $55 billion and under asset range. The average assets under management for banking core clients grew from $1.26 billion to $1.29 billion between calendar year 2023 and 2024. For credit union core clients, average assets under management grew from $1.17 billion to $1.20 billion over the same period.

Finance: draft 13-week cash view by Friday.

Jack Henry & Associates, Inc. (JKHY) - Canvas Business Model: Customer Relationships

You're looking at how Jack Henry & Associates, Inc. (JKHY) locks in its financial institution clients. It's not just about selling software; it's about becoming the indispensable technology backbone. This relationship focus is why their client retention is so high.

Dedicated, high-touch account management and support model

Jack Henry & Associates, Inc. empowers approximately 7,500 clients with what they call people-inspired innovation and personal service. To be specific about the client base as of their fiscal year-end June 30, 2025, they serve about 1,670 bank and credit union core clients and over 5,710 non-core clients. This scale means the 'high-touch' part is critical to maintain.

The company emphasizes that they help clients innovate faster and strategically differentiate themselves. The support structure is clearly visible in their revenue mix. For the fiscal year ended June 30, 2025, Services and Support revenue hit $1,361,737 thousand, making up 57.3% of their total revenue of $2,375,288 thousand. This recurring service revenue stream is the engine of the relationship.

Long-term, sticky contracts for core processing and hosting

Stickiness is the name of the game here, especially with core processing. Honestly, once a bank or credit union is running on a core system, switching is a massive undertaking. Jack Henry & Associates, Inc. boasts a historical client retention rate of 99%, and that rate hasn't budged recently. That's a powerful number.

The move to their private cloud is a key indicator of long-term commitment. In fiscal 2025, they signed 37 contracts to migrate existing in-house core clients to the private cloud, including 11 in Q4. Following these migrations, 77% of their core client base is now hosted on the Jack Henry private cloud. Here's the quick math on the value of that move: historically, customers migrating from on-premise to the private cloud see about an average of 1.75% revenue increase across the base. What this estimate hides is the operational lock-in that comes with cloud hosting.

Metric	Value (FY Ended June 30, 2025)	Value (Q1 FY2026 Ended Sept 30, 2025)
Client Retention Rate (Historical)	99%	N/A
New Core Deals Signed (FY)	51	N/A
Core Clients Migrated to Private Cloud (FY)	37	N/A
Core Clients on Private Cloud (Cumulative)	77%	N/A
Services and Support Revenue (Yearly)	$1,361,737 thousand	N/A
Services and Support Revenue (Quarterly)	N/A	$376,851 thousand

Consulting and professional services for system implementation

Implementation is a significant part of the relationship, especially for new core deals or cloud migrations. The revenue from these activities shows up in their Services and Support segment. For the full fiscal year ended June 30, 2025, consulting, work order, and release revenues grew by 9.6%. This growth is a direct reflection of ongoing implementation and advisory work.

To be fair, these projects take time. Selling a new deal typically takes 6 to 12 months, and implementing a core deal can add another 12 to 24 months on top of that. This long cycle time further solidifies the relationship over several years.

Community-focused service culture, a key differentiator

The company explicitly states that serving the evolving needs of people and communities is key to their business model. They empower their approximately 7,400 to 7,500 clients with personal service. This culture is supported internally; for example, 40% of Jack Henry & Associates, Inc. associates are trained in Lean Six Sigma Kata. They also introduced a new Community Volunteer Hours benefit in their 2025 Sustainability Report to support this focus.

Continuous product updates and release management

The focus on continuous improvement is evident in their revenue drivers and client engagement. For the three months ended September 30, 2025, growth in data processing and hosting revenue within the cloud was 8.0%. Also, transaction and digital revenue saw a significant jump of 13.9% in that same quarter. This suggests clients are actively adopting newer, likely cloud-based or digital, features. They also host an annual national education conference to demonstrate new products and services to existing clients. The CEO mentioned having over 130 different use cases for AI across the organization as of late 2025, spanning from customer service to development.

Finance: draft 13-week cash view by Friday.

Jack Henry & Associates, Inc. (JKHY) - Canvas Business Model: Channels

You're looking at how Jack Henry & Associates, Inc. gets its technology solutions into the hands of community banks and credit unions. It's a multi-pronged approach that relies heavily on direct relationships and a growing digital footprint.

Direct sales force targeting community banks and credit unions

The direct sales force is central to securing the core processing relationships. Jack Henry & Associates, Inc. empowers approximately 7,500 clients, which includes a mix of banks and credit unions, with technology solutions. This client base is segmented; as of the last filing, they serve approximately 1,670 bank and credit union core clients and over 5,710 non-core clients. Furthermore, they have roughly 5,800 clients that are not Jack Henry core clients today that still purchase various products from them. The sales effectiveness is quite high; for instance, they are seeing about a 50% win rate per year over the last several years. To be specific on recent wins, they secured 28 new core contracts in fiscal 2025, which included 11 in Q3, representing $30 billion in assets. The commitment to existing relationships is evident in their historical client retention rate, which stands at 99%, minus any merger and acquisitions activity.

Metric	Value	Context/Period
Total Empowered Clients	7,500	As of late 2025 reports
Bank and Credit Union Core Clients	1,670	As of June 30, 2025
Non-Core Clients	Over 5,710	As of late 2025
Fiscal 2025 New Core Contracts Won	28	Fiscal Year 2025
Assets Under Contract in New Core Wins (FY2025)	$30 billion	Fiscal Year 2025
Historical Client Retention Rate	99%	Excluding M&A

Cloud-native platform delivery for SaaS offerings

Delivery increasingly leans on the cloud, which drives significant recurring revenue. Recurring revenue accounted for 92% of revenue in Q3 2025. The migration from on-premise to the Jack Henry private cloud is a major channel for revenue uplift. Historically, 77% of customers have made this move, which brings about an average revenue increase of roughly 1.75% across the base-specifically about 1.5% for a credit union and 2% for a bank. As of the Q3 2025 outlook, management projected that 76% of clients were already transitioned to the private cloud. The next step, moving from the private cloud to the public cloud, is already showing a lift of about 20% to 25% for certain modules. Data processing and hosting revenue within the cloud segment saw growth of 11.8% for the three months ended June 30, 2025. The Banno Digital Platform, a key SaaS offering, grew to over 13.7 million registered users, an 18% year-over-year increase.

• Data processing and hosting revenue (cloud) increased 11.8% for the three months ended June 30, 2025.
• Banno Digital Platform registered users reached over 13.7 million.
• Estimated revenue uplift from private cloud migration is an average of 1.75%.
• Projected lift from public cloud migration is 20% to 25% for some modules.

Fintech partner ecosystem (API-integrated solutions)

The ecosystem channel is formalized through API integration capabilities. Jack Henry & Associates, Inc. currently has more than 850 fintechs already integrated into its ecosystem. This collaboration is seen as a key growth driver; in 2025, 83% of credit unions and 60% of banks cited fintech partnerships as a driver of growth. The infrastructure supporting this shifted on July 1, 2025, with the replacement of the Vendor Integration Program by the new Fintech Integration Network (FIN). This network is designed to enhance future integration possibilities across Jack Henry's diverse product offerings.

Industry conferences and client events

Physical and virtual events remain a critical channel for reinforcing relationships and demonstrating new technology. The company hosted a successful Jack Henry Connect conference in fiscal Q1 2025, which reinforced client relationships. Jack Henry & Associates, Inc. also hosts an annual national education conference, providing networking opportunities and product demonstrations for existing clients. International sales, which are a minor channel, accounted for less than 1% of total revenue in fiscal 2025.

Jack Henry & Associates, Inc. (JKHY) - Canvas Business Model: Customer Segments

You're looking at the core client base Jack Henry & Associates, Inc. serves, which is heavily concentrated in the US financial sector. The company empowers approximately 7,400 clients with its technology solutions and services as of fiscal year 2025.

The customer base is clearly segmented across different types of financial institutions, with a strong emphasis on core processing relationships. Here's the quick math on the core client footprint:

Client Type	Core Client Count (Approximate)	Notes
Total Bank and Credit Union Core Clients	1,670	Total institutions using Jack Henry core systems.
Banks (Core Systems)	Over 950	Institutions using core bank integrated data processing systems.
Credit Unions (Core Systems)	Approximately 715	Institutions using core credit union data processing solutions.
Non-Core Clients	Over 5,710	Clients using complementary and payments solutions without a core relationship.

The segment breakdown shows a clear focus on Community Banks (regional and smaller institutions) and Credit Unions (Symitar core system clients), as these form the bulk of the core client base. For instance, Jack Henry & Associates, Inc. is seeing continued success in securing new relationships, tracking for 50 to 55 core wins annually, with 26 to 28 wins year-to-date as of mid-2025, representing over $30 billion in assets from those new wins.

The Regional Financial Institutions are part of the overall approximately 7,400 total clients served, which includes banks ranging from de novo to multi-billion-dollar institutions with assets up to $55 billion. This overall client number is a key metric for understanding the scale of Jack Henry & Associates, Inc.'s market penetration.

For Institutions seeking cloud migration and digital modernization, the data shows significant movement toward Jack Henry & Associates, Inc.'s hosted environments. Currently, 76% of Jack Henry's clients are hosted in a private environment, with expectations to reach a high 90s percentage in migration to the private cloud. Digital modernization is also evidenced by the platform usage metrics you should track:

• The Banno platform has over 13 million active users.
• Over 10 modules in tech modernization are currently in production and testing phases.

Jack Henry & Associates, Inc. (JKHY) - Canvas Business Model: Cost Structure

You're looking at the core expenses that keep Jack Henry & Associates, Inc. running in late 2025. Honestly, the biggest chunk of money goes right back into delivering the services.

Cost of sales, which they often call Cost of Revenue, is the largest single component of the cost structure. For the trailing twelve months ending around the close of fiscal year 2025, this cost hit approximately $1.36 billion. This represented about 57% of total revenue for that period. Cost of revenue growth for the full fiscal year ended June 30, 2025, was driven by higher direct costs consistent with revenue increases and elevated personnel costs, including compensation increases.

Personnel costs are a major factor across the board, especially within Selling, General, and Administrative (SGA) expense. For the fiscal year ended June 30, 2025, SGA expense increased primarily due to higher personnel costs, excluding severance, which included compensation increases and additions to employee headcount over the prior twelve months. This is a key driver you need to watch.

Here's a look at some of the key expense line items for the full fiscal year ended June 30, 2025 (in thousands, unless otherwise noted):

Expense Category	FY2025 Amount (in thousands)	Notes/Context
Cost of Revenue (Cost of Sales)	Approx. $1,360,000	Largest component, 57% of TTM revenue.
Selling, General, and Administrative (SGA)	$278,419	Increased primarily due to personnel costs.
General & Administrative (G&A)	Approx. $283,100	Cited as the largest operating expense in one analysis.
Research and Development (R&D)	$162,771	Increased due to higher personnel costs (net of capitalization).

Jack Henry & Associates, Inc. continues to make significant investment in R&D and product innovation to support its offerings. Research and development expenses for fiscal 2025 totaled $162,771 thousand. This spending is also heavily influenced by personnel costs, including compensation increases and headcount additions in the trailing twelve months, net of capitalization. This focus helps maintain and enhance their core and complementary systems at least once a year.

While specific dollar amounts for cloud infrastructure and data center hosting costs aren't broken out as a standalone line item in the primary summaries, the focus on cloud is evident in revenue growth. Services and support revenue for the fiscal year ended June 30, 2025, was driven in part by growth in data processing and hosting revenue within cloud of 12.0%. This indicates substantial operational expenditure is tied to maintaining and scaling this critical infrastructure.

General & Administrative expenses, which can overlap with SGA depending on the reporting view, were noted in one analysis as amounting to approximately $283.1 million for the trailing twelve months, representing about 51% of total expenses in that context. You should note that GAAP SGA for the full fiscal year 2025 increased 1.7% compared to fiscal 2024, though this figure adjusts higher when excluding certain non-recurring costs.

Key cost drivers you should track include:

• Personnel Costs: Driving increases in both SGA and R&D.
• Direct Costs: Consistent with revenue growth in Cost of Revenue.
• Professional Services: Cited as a contributor to SGA increases.
• Cloud Hosting: Implied significant cost due to 12.0% cloud revenue growth.

Finance: draft 13-week cash view by Friday.

Jack Henry & Associates, Inc. (JKHY) - Canvas Business Model: Revenue Streams

You're looking at the hard numbers for Jack Henry & Associates, Inc.'s revenue generation as of late 2025. This isn't about potential; it's about what they actually booked through the fiscal year ended June 30, 2025, and the latest quarter.

Overall, Jack Henry & Associates, Inc. reported GAAP revenue growth of 7.2% for the full fiscal year 2025, reaching a total of $2.38 billion. The fourth quarter of fiscal 2025 saw GAAP revenue hit $615.4 million, marking a 9.9% increase year-over-year.

The revenue streams are clearly segmented, showing where the growth engine is firing strongest. Here's a breakdown of the key components and their recent performance metrics:

Revenue Stream Performance Metrics (FY2025 vs. Prior Year)

Revenue Stream Category	FY2025 Growth Rate	Q4 2025 Growth Rate	FY2025 Dollar Amount/Context
Processing Revenue (Payments Segment)	6.8%	16.4% (Transaction/Digital)	Payments segment revenue was $873.5m (37% of total revenue) for the trailing 12 months
Services and Support Revenue (Cloud/Hosting Focus)	Implied strong growth	Cloud/Hosting grew 11.8% in Q4 2025	Q4 2025 Services and Support revenue was $351.2 million
Complementary Solutions Revenue (Complementary Segment)	9.2%	12.9%	Complementary segment revenue was $175.1 million in Q4 2025
Software License and Maintenance Fees (Part of Services/Support)	Declining	N/A	License and hardware revenues decreased by 25.2% in FY2025

You can see the core processing revenue, which aligns with the Payments segment, grew 6.8% for the full fiscal year 2025. That's solid, but the Services and Support category is showing real momentum, especially in the cloud space.

The growth in Services and Support revenue for the full fiscal year 2025 was significantly bolstered by data processing and hosting revenue within cloud, which saw an 11.8% increase in the fourth quarter alone. This is a key area for Jack Henry & Associates, Inc. as institutions move workloads.

The fastest-growing area based on the segment data was Complementary Solutions, which saw its revenue increase by 9.2% for the full fiscal year 2025. This segment's Q4 growth was even stronger at 12.9%.

The segment that is clearly contracting is the older software licensing model. The decrease in license and hardware revenues by 25.2% in fiscal year 2025 shows the ongoing shift away from perpetual licenses toward service-based consumption models.

Separately, Jack Henry & Associates, Inc. recognized a specific, non-operational revenue stream:

• Deconversion revenue totaled $33.9 million for the full fiscal year 2025.
• This figure includes $20.5 million recognized in the fourth quarter of fiscal 2025.

It's important to note that Jack Henry & Associates, Inc. excludes this deconversion revenue from its non-GAAP revenue reporting because it is driven by client acquisitions, which are outside the company's control. For context on the Services and Support line, the non-GAAP adjusted Services and Support revenue growth for the full year was 5.4%, after adjusting out the $33,905 (in thousands) in deconversion revenue.

Here are the key drivers within the Services and Support revenue for Q4 2025:

• Growth in data processing and hosting revenue within cloud of 11.8%.
• Increased consulting, work order, and release revenues of 11.9%.
• Partially offset by a decrease in license and hardware revenues of 25.2%.

Finance: draft 13-week cash view by Friday.