Chunghwa Telecom Co., Ltd. (CHT): Business Model Canvas

In der dynamischen Welt der Telekommunikation ist Chunghwa Telecom Co., Ltd. (CHT) eine zentrale Kraft, die Taiwans digitale Konnektivitätslandschaft vorantreibt. Mit einem strategischen Geschäftsmodell, das technologische Innovation, umfassende Serviceangebote und eine robuste Infrastruktur nahtlos miteinander verbindet, hat sich CHT von einem traditionellen Telekommunikationsbetreiber zu einem Anbieter modernster digitaler Lösungen entwickelt. Diese Untersuchung des Business Model Canvas von CHT enthüllt die komplizierten Mechanismen hinter ihrem Erfolg und zeigt, wie ein nationales Telekommunikationsunternehmen strategische Partnerschaften, fortschrittliche technologische Fähigkeiten und kundenorientierte Ansätze nutzen kann, um sich im sich schnell entwickelnden globalen Telekommunikationsökosystem einen Wettbewerbsvorteil zu sichern.

Chunghwa Telecom Co., Ltd. (CHT) – Geschäftsmodell: Wichtige Partnerschaften

Strategische Zusammenarbeit mit großen Herstellern von Telekommunikationsgeräten

Chunghwa Telecom unterhält strategische Partnerschaften mit den folgenden wichtigen Herstellern von Telekommunikationsgeräten:

Hersteller	Einzelheiten zur Partnerschaft	Gründungsjahr
Huawei-Technologien	Ausrüstung für die 5G-Netzwerkinfrastruktur	2019
Nokia-Netzwerke	Mobilfunknetztechnologie	2017
Ericsson	Lösungen für Telekommunikationsnetzwerke	2016

Partnerschaft mit internationalen Telekommunikationsbetreibern für globale Netzwerkkonnektivität

Chunghwa Telecom hat internationale Konnektivitätspartnerschaften aufgebaut mit:

• NTT Communications (Japan)
• SK Telecom (Südkorea)
• Singtel (Singapur)
• Deutsche Telekom (Deutschland)

Partner	Konnektivitätsbereich	Jährliche Investition
NTT-Kommunikation	Ausbau des Asien-Pazifik-Netzwerks	450 Millionen NT$
SK Telecom	Mobile Roaming-Dienste	280 Millionen NT$

Joint Ventures mit Technologieunternehmen für digitale Innovation

Zu den Technologie-Joint-Ventures von Chunghwa Telecom gehören:

• Taiwan Mobile Cloud Computing Co., Ltd.
• Chunghwa System Integration Corp.
• Taiwan International Ports Corp.

Joint Venture	Fokusbereich	Eigentumsprozentsatz
Taiwan Mobiles Cloud Computing	Cloud-Dienste	60 % CHT-Eigentum
Chunghwa-Systemintegration	IT-Infrastruktur	75 % CHT-Eigentum

Zusammenarbeit mit Regierungsbehörden für Infrastrukturentwicklung

Chunghwa Telecom arbeitet mit Regierungsstellen für die nationale Telekommunikationsinfrastruktur zusammen:

• Nationale Kommunikationskommission
• Ministerium für digitale Entwicklung
• Taiwanesisches Büro für wirtschaftliche Entwicklung

Regierungsbehörde	Infrastrukturprojekt	Jährliche Investition
Nationale Kommunikationskommission	Einführung des 5G-Netzwerks	3,2 Milliarden NT$
Ministerium für digitale Entwicklung	Ländliches Konnektivitätsprogramm	850 Millionen NT$

Chunghwa Telecom Co., Ltd. (CHT) – Geschäftsmodell: Hauptaktivitäten

Bereitstellung von Mobilfunk-, Breitband- und Festnetz-Telekommunikationsdiensten

Ab 2024 arbeitet Chunghwa Telecom mit den folgenden Servicekennzahlen:

Servicekategorie	Gesamtzahl der Abonnenten	Marktanteil
Mobile Telekommunikation	11,26 Millionen	44.6%
Festnetzdienste	6,18 Millionen	91.3%
Breitband-Internet	4,82 Millionen	56.7%

Wartung und Erweiterung der Netzwerkinfrastruktur

Wichtige Details zu Infrastrukturinvestitionen:

• Jährliche Investitionen in die Netzwerkinfrastruktur: 23,4 Milliarden NT$
• 5G-Netzabdeckung: 99,9 % der städtischen Gebiete
• Reichweite des Glasfasernetzes: 85 % des Territoriums Taiwans

Forschung und Entwicklung von 5G und zukünftigen Telekommunikationstechnologien

F&E-Schwerpunktbereich	Jährliche Investition	Schlüsseltechnologie
5G-Technologie	3,2 Milliarden NT$	Erweitertes Netzwerk-Slicing
KI und maschinelles Lernen	1,7 Milliarden NT$	Prädiktives Netzwerkmanagement
IoT-Infrastruktur	1,5 Milliarden NT$	Smart City-Lösungen

Initiativen für digitale Serviceinnovation und digitale Transformation

Kennzahlen zum digitalen Serviceportfolio:

• Gesamtzahl der digitalen Serviceplattformen: 12
• Einnahmen aus digitalen Diensten: 8,6 Milliarden NT$
• Marktanteil von Cloud-Diensten: 36,5 %

Chunghwa Telecom Co., Ltd. (CHT) – Geschäftsmodell: Schlüsselressourcen

Infrastruktur des Telekommunikationsnetzes

Ab 2024 betreibt Chunghwa Telecom:

Netzwerk-Asset	Menge/Abdeckung
Abdeckung des Festnetznetzes	99,5 % des Territoriums Taiwans
4G LTE-Basisstationen	Über 22.000 Stationen
5G-Netzwerk-Basisstationen	Über 12.500 Stationen
Reichweite des Glasfasernetzes	3,2 Millionen Haushaltsanschlüsse

Kundenstamm und Markenreputation

Kennzahlen zur Marktpositionierung:

• Gesamtzahl der Mobilfunkteilnehmer: 8,95 Millionen
• Festnetzkunden: 4,3 Millionen
• Breitband-Internet-Abonnenten: 2,7 Millionen
• Marktanteil im Mobilfunk: 37,6 %

Technologische Fähigkeiten

Details zur Technologieinfrastruktur:

Technologie-Asset	Spezifikation
Rechenzentren	6 Einrichtungen der Enterprise-Klasse
Jährliche F&E-Investitionen	4,2 Milliarden NT$
IT-Experten	Über 2.800 spezialisierte Mitarbeiter

Finanzielle Ressourcen

Finanzkennzahlen für 2023:

• Gesamtumsatz: 249,8 Milliarden NT$
• Nettoeinkommen: 53,6 Milliarden NT$
• Gesamtvermögen: 404,3 Milliarden NT$
• Zahlungsmittel und Zahlungsmitteläquivalente: 62,5 Milliarden NT$

Chunghwa Telecom Co., Ltd. (CHT) – Geschäftsmodell: Wertversprechen

Umfassende und zuverlässige Telekommunikationsdienste

Chunghwa Telecom bietet eine umfassende Palette an Telekommunikationsdiensten mit den folgenden Schlüsselkennzahlen:

Servicekategorie	Marktdurchdringung	Abonnentenbasis
Mobile Telekommunikation	4G-Abdeckung: 99,5 %	16,37 Millionen Mobilfunkteilnehmer
Festnetzdienste	Marktanteil: 92 %	8,04 Millionen Festnetzanschlüsse
Breitband-Internet	Glasfaserabdeckung: 85 %	6,2 Millionen Breitbandkunden

Hochgeschwindigkeits-Mobilfunk- und Breitband-Internetkonnektivität

Spezifikationen für die Internetkonnektivität von CHT:

• 5G-Netzabdeckung: 85 % der besiedelten Gebiete
• Durchschnittliche mobile Download-Geschwindigkeit: 300 Mbit/s
• Durchschnittliche feste Breitbandgeschwindigkeit: 500 Mbit/s
• Fiber-to-the-Home (FTTH)-Einsatz: 6,1 Millionen Haushalte

Innovative digitale Lösungen für Unternehmen und Verbraucher

Digitale Serviceangebote:

Lösungskategorie	Servicedetails	Unternehmensakzeptanzrate
Cloud-Dienste	CHT Cloud-Plattform	42 % der lokalen Unternehmen
IoT-Lösungen	Intelligente Stadt & Industrielles IoT	35 % Marktdurchdringung
Cybersicherheitsdienste	Unternehmenssicherheitspakete	28 % Akzeptanz bei Firmenkunden

Wettbewerbsfähige Preise und umfassende Servicepakete

Details zur Preisstrategie:

• Durchschnittlicher monatlicher Mobilfunktarif: 599 NT$ (19 USD)
• Rabatt auf gebündelte Services: Bis zu 30 %
• Jährlicher Telekommunikationsumsatz: 276,4 Milliarden NT$ (8,9 Milliarden US-Dollar)
• ARPU (durchschnittlicher Umsatz pro Benutzer): 463 NT$ pro Monat

Chunghwa Telecom Co., Ltd. (CHT) – Geschäftsmodell: Kundenbeziehungen

Mehrkanal-Kundensupport

Chunghwa Telecom arbeitet über die folgenden Kundensupportkanäle:

Kanaltyp	Anzahl der Servicepunkte	Jährliche Kundeninteraktionen
Physische Geschäfte	292	3,6 Millionen
Callcenter	7 landesweite Zentren	12,4 Millionen
Online-Support-Plattformen	4 digitale Kanäle	8,2 Millionen

Personalisierte Serviceangebote

Zu den Kundenbindungsprogrammen gehören:

• 1,8 Millionen aktive Mitglieder des Treueprogramms
• Durchschnittlicher jährlicher Kundenwert 3.200 NT$
• Gestaffeltes Belohnungssystem mit 4 Mitgliedschaftsstufen

Digitale Self-Service-Plattformen

Plattform	Monatlich aktive Benutzer	Hauptmerkmale
MyMobile-App	2,3 Millionen	Kontoführung, Rechnungszahlung
Webportal	1,7 Millionen	Serviceänderung, Datenverfolgung

Digitale Kundenbindung

Kennzahlen zum digitalen Engagement:

• Interaktionsrate der mobilen App: 68 %
• Social-Media-Follower: 1,2 Millionen
• Jährliche digitale Kundeninteraktionen: 45,6 Millionen

Chunghwa Telecom Co., Ltd. (CHT) – Geschäftsmodell: Kanäle

Einzelhandelsgeschäfte und physische Servicezentren

Chunghwa Telecom betreibt ab 2024 400 physische Servicezentren in ganz Taiwan. Diese Zentren decken große Städte und Regionen ab und bieten direkte Kundeninteraktion und Serviceunterstützung.

Standorttyp	Anzahl der Zentren	Serviceabdeckung
Metropolregionen	180	Taipeh, Neu-Taipeh, Taichung
Regionale Zentren	220	Bundesweite Abdeckung

Offizielle Website und mobile Anwendung

Die digitalen Plattformen des Unternehmens bedienen im Jahr 2024 etwa 3,2 Millionen aktive monatliche Nutzer. Die mobile App wurde über 5,5 Millionen Mal heruntergeladen.

• Website-URL: www.cht.com.tw
• Mobile App: Verfügbar auf iOS- und Android-Plattformen
• Online-Transaktionsvolumen: 1,2 Milliarden NT$ pro Monat

Autorisierte Telekommunikationshändler

Chunghwa Telecom unterhält ein Netzwerk von 1.200 autorisierten Händlern in ganz Taiwan.

Händlerkategorie	Anzahl der Händler	Verkaufsvolumen
Exklusive Händler	600	3,5 Milliarden NT$ jährlich
Franchise-Händler	600	2,8 Milliarden NT$ jährlich

Online-Verkaufsplattformen

Chunghwa Telecom nutzt mehrere Online-Vertriebskanäle mit einem monatlichen Transaktionswert von 750 Millionen NT$.

• Offizielle E-Commerce-Plattform
• Integrierte Online-Marktplätze
• Social-Media-Vertriebskanäle

Kundendienst-Callcenter

Das Unternehmen betreibt 12 Kundendienstzentren, in denen monatlich etwa 2,1 Millionen Kundeninteraktionen abgewickelt werden.

Servicetyp	Monatliche Interaktionen	Durchschnittliche Reaktionszeit
Technischer Support	850,000	7,5 Minuten
Rechnungsanfragen	650,000	5,2 Minuten
Allgemeine Hilfe	600,000	6,3 Minuten

Chunghwa Telecom Co., Ltd. (CHT) – Geschäftsmodell: Kundensegmente

Privatkunden

Im Jahr 2023 bedient Chunghwa Telecom etwa 8,24 Millionen private Breitbandkunden in Taiwan.

Segmentmerkmale	Marktdurchdringung
Festnetz-Breitbandbenutzer	8,240,000
Mobilfunkteilnehmer	11,930,000
IPTV-Abonnenten	2,180,000

Kleine und mittlere Unternehmen

Chunghwa Telecom richtet sich an rund 680.000 KMU in Taiwan.

• Unternehmensnetzwerklösungen
• Cloud-Kommunikationsdienste
• Cybersicherheitspakete

Servicetyp	Marktanteil
Business-Breitband	62.4%
Cloud-Dienste für Unternehmen	47.3%

Große Firmenkunden

Chunghwa Telecom betreut über 3.500 große Firmenkunden aus verschiedenen Branchen.

Branchensegment	Anzahl der Kunden
Finanzdienstleistungen	620
Herstellung	1,150
Regierungsbezogen	480
Technologie/IT	350

Regierungsinstitutionen

Chunghwa Telecom stellt Telekommunikationsinfrastruktur für 98 % der Regierungsbehörden in Taiwan bereit.

• Nationale Netzwerkinfrastruktur
• Sichere Kommunikationssysteme
• E-Government-Lösungen

Internationale Unternehmen, die in Taiwan tätig sind

Das Unternehmen betreut rund 1.200 internationale Firmenkunden in ganz Taiwan.

Client-Herkunft	Anzahl der Kunden
Nordamerikanische Unternehmen	380
Europäische Unternehmen	290
Asiatische multinationale Unternehmen	530

Chunghwa Telecom Co., Ltd. (CHT) – Geschäftsmodell: Kostenstruktur

Wartungs- und Upgradekosten für die Netzwerkinfrastruktur

Im Jahr 2023 investierte Chunghwa Telecom 26,4 Milliarden NT$ (ca. 850 Millionen US-Dollar) in Netzwerkinfrastruktur und Kapitalausgaben. Die Aufschlüsselung der netzwerkbezogenen Ausgaben umfasst:

Kategorie „Infrastruktur“.	Jährliche Ausgaben (Milliarden NT$)
5G-Netzausbau	8.7
Upgrades von Glasfasernetzwerken	6.2
Wartung von Telekommunikationsgeräten	5.9
Rechenzentrumsinfrastruktur	4.6

Gehälter und Schulungen der Mitarbeiter

Die gesamten Personalkosten für Chunghwa Telecom beliefen sich im Jahr 2023 auf 37,8 Milliarden NT$, mit folgender Aufteilung:

• Grundgehälter: 32,5 Milliarden NT$
• Schulung und Entwicklung: 550 Millionen NT$
• Leistungen an Arbeitnehmer: 4,75 Milliarden NT$

Forschungs- und Entwicklungsinvestitionen

Die F&E-Ausgaben für 2023 beliefen sich auf insgesamt 3,2 Milliarden NT$ und konzentrierten sich auf:

• KI und maschinelle Lerntechnologien
• 5G- und 6G-Forschung
• Cybersicherheitslösungen
• IoT-Plattformentwicklung

Kosten für Marketing und Kundenakquise

Die Marketingausgaben für 2023 beliefen sich auf 5,6 Milliarden NT$, verteilt auf:

Marketingkanal	Aufwand (Mio. NT$)
Digitales Marketing	1,850
Traditionelle Medienwerbung	1,200
Kundenbindungsprogramme	1,050
Werbekampagnen	500

Technologielizenzierung und Ausrüstungsbeschaffung

Die jährlichen Kosten für Technologielizenzen und Ausrüstungsbeschaffung beliefen sich auf 4,3 Milliarden NT$, darunter:

• Lizenzierung von Telekommunikationsgeräten: 1,7 Milliarden NT$
• Softwarelizenzierung: 1,2 Milliarden NT$
• Beschaffung von Netzwerkausrüstung: 1,4 Milliarden NT$

Gesamtkostenstruktur für 2023: 77,3 Milliarden NT$

Chunghwa Telecom Co., Ltd. (CHT) – Geschäftsmodell: Einnahmequellen

Mobile Telekommunikationsdienste

Umsatz aus Mobilfunktelekommunikation für Chunghwa Telecom im Jahr 2022: 117,4 Milliarden NT$ (ca. 3,8 Milliarden US-Dollar).

Kategorie „Mobiler Dienst“.	Jahresumsatz (NT$)
4G/5G-Mobilfunkabonnements	85,6 Milliarden
Mobile Datendienste	22,3 Milliarden
Mobile Sprachdienste	9,5 Milliarden

Festnetztelefondienste

Umsatz aus Festnetztelefonie im Jahr 2022: 33,2 Milliarden NT$ (ca. 1,07 Milliarden US-Dollar).

• Festnetzabonnements für Privathaushalte: 2,8 Millionen Anschlüsse
• Durchschnittlicher monatlicher Umsatz pro Festnetzanschluss: 990 NT$

Breitband-Internet-Abonnements

Umsatz mit Breitband-Internet im Jahr 2022: 48,7 Milliarden NT$ (ca. 1,57 Milliarden US-Dollar).

Breitbanddiensttyp	Abonnentenzahl	Jahresumsatz (NT$)
Glasfaser-Breitband	2,1 Millionen Abonnenten	36,5 Milliarden
ADSL-Breitband	0,5 Millionen Abonnenten	12,2 Milliarden

Telekommunikationslösungen für Unternehmen und Unternehmen

Umsatz mit Unternehmenslösungen im Jahr 2022: 62,5 Milliarden NT$ (ca. 2,02 Milliarden US-Dollar).

• Umsatz mit Cloud-Diensten: 15,3 Milliarden NT$
• Unternehmensnetzwerklösungen: 28,7 Milliarden NT$
• Cybersicherheitsdienste: 8,5 Milliarden NT$

Digitale Serviceangebote und Mehrwertdienste

Umsatz mit digitalen Diensten im Jahr 2022: 22,1 Milliarden NT$ (ca. 0,71 Milliarden US-Dollar).

Kategorie „Digitaler Dienst“.	Jahresumsatz (NT$)
IoT-Dienste	7,6 Milliarden
Dienste für digitale Inhalte	6,2 Milliarden
Mobile Zahlungsdienste	4,3 Milliarden
Andere digitale Dienste	4,0 Milliarden

Chunghwa Telecom Co., Ltd. (CHT) - Canvas Business Model: Value Propositions

You're looking at the core promises Chunghwa Telecom Co., Ltd. (CHT) is making to its customers right now, based on their latest performance metrics through late 2025. These aren't just marketing claims; they are backed by hard numbers from recent operational reports.

Taiwan's Best 5G Network Speed and Coverage

Chunghwa Telecom Co., Ltd. (CHT) is clearly positioning its 5G network as the performance leader in Taiwan. Based on data from the first half of 2025, they are winning on raw speed metrics against Far EasTone and Taiwan Mobile. This focus on speed is translating into market share, with the company maintaining its dominant position, expanding its mobile market share to 40.8 percent as of the third quarter of 2025.

Here is a quick look at how their 5G performance stacked up against rivals in the first half of 2025, according to Ookla Speedtest Intelligence data:

Metric	Chunghwa Telecom (CHT)	Far EasTone	Taiwan Mobile
Median 5G Download Speed (Mbps)	344.25	261.17	223.38
Median 5G Upload Speed (Mbps)	34.52	Not explicitly stated, but 14 Mbps behind CHT	24
5G Multi-Server Latency (ms)	23	Higher than 23 ms	Higher than 23 ms

Even when looking at Opensignal's February to May 2025 evaluation, Chunghwa Telecom led with an average 5G download speed of 305.6 Mbps. Their 5G Availability score was reported at 69.8% in the first half of 2025.

High-Speed Broadband: Symmetric 1Gbps Home Plans

For home users, the value proposition centers on delivering top-tier fixed-line speeds. Chunghwa Telecom Co., Ltd. (CHT) is seeing real traction with its higher-tier offerings. Subscriptions for their 1 Gbps plans saw multiple-fold expansion in the third quarter of 2025. This momentum follows a trend where, as of the end of 2024, over 70% of customers upgrading their fixed broadband speed chose plans of 300 Mbps and above, which included the 1Gbps service.

The overall fixed broadband base remains strong, with HiNet broadband subscribers reaching 3.78 million by the end of Q3 2025. The fixed broadband Average Revenue Per User (ARPU) was reported at NT$810 in Q3 2025, a 3 percent increase from the previous year.

Digital Transformation Enabler: Providing Computing Power for AI

Chunghwa Telecom Co., Ltd. (CHT) is actively positioning itself as the infrastructure backbone for the AI boom. This is materialized through significant capital investment in high-density data center capacity. They have launched a new AI-ready data center in Taoyuan, specifically designed to support high-performance computing and AI workloads, featuring a capacity of at least 12 megawatts of IT load.

The company is executing its AI 2.0 strategy by:

• Upgrading relevant existing IDC facilities across Taiwan into AI-ready data centers (AI-DCs).
• Developing its own AI computing cloud platform.
• Receiving the 2025 Competitive Strategy Leadership Award for Data Center Services from Frost & Sullivan, recognizing this strategic alignment.

This focus on providing the necessary computing power is a core part of their value to enterprise clients needing to deploy AI applications.

Enterprise ICT Solutions: Cloud, IDC, and 5G Private Networks

The Enterprise Business Group is a major growth driver, showing robust demand for its Information and Communications Technology (ICT) services. In the second quarter of 2025, the total ICT revenue for this group was up 37 percent year-over-year, fueled by demand across cloud, IDC, and 5G private networks. By the third quarter of 2025, the Enterprise Business Group revenue grew 7.4 percent year-over-year to NT$18.91 billion, with the ICT business specifically recording a 14.5 percent increase in revenue.

Looking back at the end of 2024, the growth in specific ICT segments was even more pronounced:

• IDC revenue increased by 62 percent year-over-year.
• Cloud revenue increased by 46 percent year-over-year.
• Cybersecurity revenue increased by 56 percent year-over-year.

This demonstrates a clear value proposition in delivering scalable, modern infrastructure services to businesses.

Energy Efficiency: Intelligent Systems Reduce Power

Chunghwa Telecom Co., Ltd. (CHT) embeds energy efficiency into its network operations as part of its ESG commitment, which has earned it the highest AAA rating in the latest MSCI ESG Ratings report. A key part of this is the deployment of smart energy-saving measures across its network infrastructure. Specifically, 85 percent of their base stations now operate under the 5G C-RAN centralized architecture, which incorporates smart energy-saving features like AI-powered monitoring and dynamic sleep modes.

The company has made significant strides in carbon reduction:

• Reduced Scope 1 and Scope 2 carbon emissions by 20.9 percent in 2024 compared to the 2020 baseline year.
• Set a target to power 100 percent of its IDC cloud data centers with green energy by 2030.

The new Taoyuan hyperscale facility is also designed to set a new benchmark in energy efficiency for high-capacity colocation.

Chunghwa Telecom Co., Ltd. (CHT) - Canvas Business Model: Customer Relationships

Chunghwa Telecom Co., Ltd. (CHT) structures its customer relationships around distinct business groups, emphasizing high-touch service for enterprises and digital self-service for consumers, all while driving value through technology adoption.

Dedicated account management for Enterprise Business Group

The Enterprise Business Group operates under a customer-centric organizational structure established in 2022, focusing on providing Information and Communication Technology (ICT) services to enterprise customers. This group delivered revenue of NT$18.98 billion in the second quarter of 2025. Their relationship strategy involves offering comprehensive ICT and hybrid cloud technology architecture consultation, migration plans, information security services, Big Data analysis, and AI smart service applications, often through professional project managers assigned to client duties. This approach supports the group's role as a key partner in digital transformation for businesses.

ARPU-focused strategy for mobile/broadband upgrades

Chunghwa Telecom Co., Ltd. (CHT) consistently focuses on enhancing Average Revenue Per User (ARPU) by encouraging migration to higher-tier services, particularly 5G mobile and faster fixed broadband packages. This strategy is central to achieving steady growth in revenue and profitability across the Group.

The quantitative results of this ARPU focus as of late 2025 include:

Metric	Value (Latest Reported 2025 Period)	Unit
Postpaid Mobile ARPU (excl. IoT SIMs)	NT$562	Per Month (Q3 2025)
Fixed Broadband ARPU (HiNet)	NT$810	Per Month (Q3 2025)
Mobile Subscriber Base	13.19 million	Subscribers (Q3 2025)
HiNet Broadband Subscribers	3.78 million	Subscribers (Q3 2025)

Self-service and digital platforms (e.g., Hami Video, HiNet)

Digital platforms are key touchpoints for the Consumer Business Group, supporting service consumption and engagement. The HiNet broadband service has been operating for 30 years in Taiwan, with fiber reaching 90% of internet users as of May 2025. Chunghwa Telecom Co., Ltd. (CHT) also integrates AI to launch smart services, including its live streaming platform, Hami Video.

Key platform statistics include:

• Broadband subscribers reached 4.45 million as of Q3 2025.
• HiNet broadband subscribers were 3.78 million as of Q3 2025.
• Subscriptions for 1 Gbps plans saw multiple-fold expansion.
• Subscriptions for 300 Mbps and above increased 14%.

Average monthly fee uplift from 5G migration is around 40%

The shift to 5G plans directly translates to higher customer spending. The average monthly fee uplift from 5G migration remained robust at around 40% as of the third quarter of 2025. This uplift reflects strong customer willingness to pay for enhanced connectivity.

Customer-centric solutions via AI-embedded services

Chunghwa Telecom Co., Ltd. (CHT) is positioning itself as an 'Enabler' and 'Co-creator' under its 'Chunghwa AI Ignites the Future' vision, directly addressing emerging customer needs through AI integration. This focus is evident in infrastructure investment tailored for AI workloads. The company is reinforcing its role as a key enabler of Taiwan's digital economy through AI application services. This commitment earned Chunghwa Telecom Co., Ltd. (CHT) the Frost & Sullivan's 2025 Taiwan Data Center Services Competitive Strategy Leadership Award. The company is planning a hyperscale data center in northern Taiwan designed to support at least 12 megawatts of IT load, specifically tailored for AI and High-Performance Computing (HPC) applications. Also, AI-powered tools are used to predict network degradation and optimize energy consumption.

Chunghwa Telecom Co., Ltd. (CHT) - Canvas Business Model: Channels

You're looking at how Chunghwa Telecom Co., Ltd. (CHT) gets its services and products to the customer base as of late 2025. It's a mix of physical presence, direct enterprise selling, and digital self-service.

Nationwide network of retail stores and service centers

The physical footprint is still significant, though undergoing structural shifts. As of June 2025, a subsidiary, Honghwa International Corporation, acquired the right-of-use assets for 289 store locations across Taiwan in a single transaction, totaling 17,846.12 pings. This suggests a strategic consolidation or restructuring of their direct retail touchpoints. To give you a sense of scale, as of the end of 2023, Chunghwa Telecom Co., Ltd. (CHT) maintained up to 443 physical regular stores plus 241 franchise stores, totaling 684 stores.

Here's a look at the recent retail asset movement:

Metric	Value (June 2025 Transaction)	Unit
Number of Store Locations Acquired	289	Locations
Total Area Acquired	17,846.12	Pings
Monthly Average Rate for Acquired Area	NT$503	per Ping
Total Transaction Value	NT$53,831,490	NTD

This channel is key for consumer onboarding and support, even as digital adoption rises.

Direct sales force for large enterprise and government contracts

The Enterprise Business Group (EBG) is a major growth engine, heavily relying on a direct sales approach for complex ICT solutions. For the second quarter of 2025, EBG revenue hit NT$ 18.98 billion, showing a year-over-year increase of 12.4%. The real firepower here is in the ICT segment, which saw its revenue jump by 37% year-over-year in Q2 2025, driven by IDC, cloud, AIoT, and 5G private networks.

The momentum continued into the third quarter of 2025, with EBG revenue at NT$ 18.91 billion, supported by a 14.5% increase in ICT revenue.

EBG Metric (Q3 2025)	Amount	YoY Change
Total EBG Revenue	NT$ 18.91 billion	7.4%
ICT Revenue Growth	N/A	14.5%
Income Before Tax Growth	N/A	Not explicitly stated for Q3 EBG

This direct channel focuses on securing high-value, strategic digital transformation projects.

Online portals and mobile applications for service and content

Chunghwa Telecom Co., Ltd. (CHT) pushes customers toward digital self-service for efficiency. They maintain a web-based customer service center at https://123.cht.com.tw/ and the Chunghwa Telecom app. The Digital Keyring (DKR) platform is an example of content/service integration, turning smartphones into secure digital keychains using NFC technology.

The scale of the mobile base that uses these digital channels is substantial:

• Mobile Subscribers (as of Q3 2025): 13.19 million.
• Mobile Postpaid ARPU (excluding IoT SIMs, Q3 2025): NT$562.
• HiNet Broadband Subscribers (as of Q3 2025): 3.78 million.
• Fixed Broadband ARPU (Q3 2025): NT$810 per month.

These digital platforms help manage the base of over 13 million mobile subscribers.

International subsidiaries for Southeast Asia expansion (e.g., Malaysia)

The International Business Group (IBG) is actively expanding its physical presence to support overseas clients. Chunghwa Telecom Co., Ltd. (CHT) established Chunghwa Telecom Malaysia Sdn. Bhd. on December 1, 2025, elevating a representative office that was in place for three years prior. This new subsidiary operates through its Singapore entity to provide integrated ICT services.

The overall International Business Group revenue for Q2 2025 was NT$ 2.20 billion, which represented a 16.8% decrease year-over-year, and for Q3 2025 it was NT$ 2.33 billion, a 1.9% decrease, attributed partly to project timing and reduced international fixed voice demand.

Wholesale channel for international carriers and data services

The wholesale channel is bundled within the International Business Group segment. This channel is focused on global connectivity and data services, including submarine cable systems and LEO satellite connectivity investments. While specific wholesale revenue isn't isolated, the IBG revenue figures reflect this activity. For instance, the Q3 2025 revenue of NT$ 2.33 billion shows the scale of international operations, even with headwinds in legacy voice services.

Chunghwa Telecom Co., Ltd. (CHT) is investing heavily in infrastructure to support this channel, with expected Property, Plant and Equipment acquisitions in 2025 including funds for new submarine cable construction.

Finance: draft 13-week cash view by Friday.

Chunghwa Telecom Co., Ltd. (CHT) - Canvas Business Model: Customer Segments

You're looking at the core customer base for Chunghwa Telecom Co., Ltd. (CHT) as of the end of 2025, based on the latest available figures from Q3 2025. It's a mix of high-volume consumer services and high-value enterprise solutions.

Mass Market Consumers

This segment is the bedrock of Chunghwa Telecom Co., Ltd. (CHT)'s volume. As of September 30, 2025, the company reported a total mobile subscriber base of 13.19 million. You'll want to note that the mobile service revenue for that quarter hit NT$ 17.31 billion, showing the consumer base is monetizing well, especially with 5G adoption.

Here's a quick look at the mobile market standing:

• Mobile Subscriber Base (Q3 2025): 13.19 million
• Mobile Market Share (Revenue): Climbed to a new high of 40.8%
• 5G Subscriber Share: Reached 38.8%
• Postpaid ARPU (excluding IoT SIMs): Rose to NT$ 562

Fixed Broadband Users

The fixed broadband user base shows steady, quality growth, driven by customers upgrading their speed tiers. As of September 30, 2025, Chunghwa Telecom Co., Ltd. (CHT) counted 4.45 million total broadband subscribers. The focus here isn't just on the number, but the speed migration; subscriptions for 300 Mbps and above increased by 14 percent year-over-year.

The financial performance for this group in Q3 2025 was strong, with fixed broadband revenue reaching NT$ 11.68 billion. The average revenue per user (ARPU) is climbing, which is defintely a good sign for long-term value capture.

Broadband Metric	Value (Q3 2025)	Change Y/Y
Total Broadband Subscribers	4.45 million	0.6% increase
HiNet Broadband Subscribers	3.78 million	1.4% increase
Fixed Broadband Revenue	NT$ 11.68 billion	3.2% growth
Monthly ARPU	NT$ 810	3.0% increase

Large Enterprises

This is where Chunghwa Telecom Co., Ltd. (CHT) is seeing some of its fastest revenue acceleration, focusing on high-value Information and Communications Technology (ICT) services. The Enterprise Business Group (EBG) generated revenue of NT$ 18.91 billion in Q3 2025. The ICT business within EBG was particularly hot, recording a 14.5 percent revenue increase year-over-year.

These large clients are demanding services that support their own digital and AI transformation efforts. Chunghwa Telecom Co., Ltd. (CHT) is positioning itself as the enabler for these needs, specifically targeting:

• Cloud computing services
• Data center capacity (including AI-ready data centers)
• Cybersecurity solutions
• Private 5G networks

Small and Medium Businesses (SMBs)

While specific revenue breakdowns for SMBs aren't always isolated, the focus on digital transformation packages clearly targets this market, often through integrated solutions. Chunghwa Telecom Co., Ltd. (CHT) is promoting its ICT capabilities, which naturally flow down to smaller enterprises needing modernization. For instance, network solutions are being purpose-built for the SMB markets, leveraging cloud architecture and AI for optimization. The company's broader strategy involves driving digital transformation across industries, which inherently includes providing scalable, manageable packages for smaller firms looking to adopt 5G and AI tools.

Global Carriers

The International Business Group serves global carriers needing connectivity and data services, though this segment faced some near-term pressure. In Q3 2025, revenue for this group was NT$ 2.33 billion, representing a 1.9 percent fall, largely due to lower international fixed voice demand. Still, the strategy is to strengthen the global connectivity and data service portfolio, including partnerships for new submarine cable systems, to offset legacy declines.

Finance: draft 13-week cash view by Friday.

Chunghwa Telecom Co., Ltd. (CHT) - Canvas Business Model: Cost Structure

You're looking at the hard numbers driving Chunghwa Telecom Co., Ltd. (CHT)'s expenses for 2025. It's a capital-intensive business, plain and simple.

The High CapEx for network and infrastructure expansion is a major component. For 2025, Acquisition of Property, Plant and Equipment is projected to hit NT$32.36 billion, which is an expected increase of NT$3.37 billion compared to the prior year. This spend is targeted, focusing on future capabilities.

CapEx Item (2025 Projection)	Amount (NT$ Billion)	Primary Driver
Acquisition of Property, Plant and Equipment (Total)	32.36	Network Investment & Future Growth
Year-over-Year Increase in CapEx	3.37	AI Data Center & 5G Deployment

Now, let's look at the day-to-day running costs. 2025 Operating Costs expected to be NT$187.58~NT$187.65 billion. That represents a 2.4% increase, or an expected rise of NT$4.31~NT$4.38 billion, over the 2024 un-audited total of NT$183.27 billion. This upward pressure comes from several key areas that support their strategic vision.

Here's a quick breakdown of what's pushing those operating costs higher, based on the guidance provided:

• Increasing cost of infrastructure supporting future development.
• Investment in talent acquisition and retention.
• Operational cost increases for network resilience and security.
• Higher electricity expense due to network demands.

The focus on talent acquisition and manpower is definitely significant. We saw this reflected in the quarterly reports; for instance, Q1 2025 operating costs increased partly due to higher manpower cost, and Q2 2025 saw the same driver. You can't build out AI and secure the network without skilled people, and that costs money.

The increasing electricity and energy expenses for network operation is another clear factor driving the overall cost base up. This is explicitly cited as a reason for the projected increase in 2025 operating expenses.

Finally, there are the Spectrum license and regulatory fees. While I don't have the exact 2025 figure for these specific fees right now, they are a standard, non-negotiable cost for a major operator like Chunghwa Telecom Co., Ltd. (CHT), sitting within that broader operating expense bucket.

Finance: draft 13-week cash view by Friday.

Chunghwa Telecom Co., Ltd. (CHT) - Canvas Business Model: Revenue Streams

The 2025 full-year guidance for Chunghwa Telecom Co., Ltd. (CHT) total revenue is set between NT$232.74 billion and NT$233.74 billion, representing an expected increase of 1.2% to 1.6% over 2024 un-audited consolidated total revenue.

Revenue streams are diversified across core telecom services and high-growth enterprise solutions. For the third quarter of 2025, total revenue reached NT$57.92 billion, a 4.2% year-over-year increase.

The breakdown of revenue by business group for Q3 2025 provides a clear view of the current revenue generation:

Segment	Q3 2025 Revenue (NT$ billion)	Year-over-Year Change
Total Revenue	57.92	+4.2%
Consumer Business Group	35.18	+2.2%
Enterprise Business Group	18.91	+7.4%
International Business Group	2.33	-1.9%

Mobile Communications Service Revenue remains a foundational component. In Q3 2025, this specific revenue line increased 3.3% year-over-year to NT$17.31 billion. This was supported by a mobile postpaid ARPU (Average Revenue Per User) excluding IoT SIMs of NT$562 in Q3 2025.

Fixed Broadband and HiNet Access Revenue also shows consistent growth. For Q3 2025, fixed broadband revenue grew 3.2% to NT$11.68 billion. The fixed broadband ARPU in Q3 2025 rose by NT$23 per month, representing a 3% increase year-over-year, reaching NT$810.

The growth in the Enterprise segment is heavily weighted toward ICT Solutions. Chunghwa Telecom Co., Ltd. (CHT)'s ICT revenue saw a significant surge, with total ICT revenue in the Enterprise Business Group up 37% year-over-year in Q2 2025. This growth was fueled by key areas:

• IDC (Internet Data Center) revenue growth of 40% in Q2 2025.
• Cloud services revenue growth of 40% in Q2 2025.
• Cybersecurity revenue growth of 11% in Q2 2025.

Equipment sales contribute to the Consumer Business Group revenue, with strong sales of new iPhone models cited as a driver for revenue increases in Q3 2025. This is part of a broader trend where sales revenue contributed to growth in Q4 2024 as well.

Data Communications and International Business Revenue streams show mixed performance. The International Business Group revenue for Q3 2025 was NT$2.33 billion, representing a 1.9% decrease year-over-year. However, the US subsidiary showed a 70% year-over-year revenue growth in Q3 2025, driven by AIDC construction projects.